JEN Singapore Tanglin by Shangri-La

We held our wedding at Hotel JEN Malacca Penang, and we had an absolute blast! Our coordinator, Phoebe, was truly a delight to work with - always prompt, clear, and succinct in her communication (perfect for us, who were juggling a hectic schedule!). She kept us well-informed and on track throughout the planning process, offering multiple solutions whenever challenges arose. Her experience and professionalism truly shone through. When we faced unexpected personal circumstances, Phoebe handled everything with such empathy and care, ensuring the situation was resolved smoothly. She even responded to a last-minute allergy update at 11 pm the night before the wedding and stayed throughout the actual day to make sure everything ran seamlessly. Her dedication, meticulousness, and warmth truly made her a gem in our entire wedding journey. A huge thank-you as well to Joey and Amirul, who managed banquet operations during our rehearsal and wedding day, and to the amazing chefs behind the scenes. Our wedding party was so impressed by how smooth and well-coordinated everything was! The banquet team was friendly, professional, and attentive to every detail — from giving practical tips on managing a long gown during the march-in to briefing us clearly at every step so we always knew what to do next. Our guests raved about the food, and we deeply appreciated the thoughtful gesture of having dishes sent up to our bridal suite after the celebration - great for two happy but hungry newlyweds! While there was a small hiccup during check-in, the rest of our hotel stay went wonderfully. The staff were warm and welcoming throughout, and the front desk team even upgraded our extra night to the bridal suite - a thoughtful touch that made our stay even more special. Thank you, Hotel JEN, for your exceptional dedication and support in making our wedding such a memorable one. We would highly recommend any couple to consider Hotel JEN Tanglin as their wedding venue!