Southern Sun Abu Dhabi

Honestly I didn’t know what to expect when staying at this hotel but it was fantastic. The room was very big and included a bathtub which was great. Location was right next to Abu Dhabi mall and galleria mall. I asked for an iron and ironing board and it was brought right to my room. The gym was great and had a lot of useful equipment compared to other hotels. Thanks to Alice and Asad for being very helpful. The hotel has basement parking and if you’re lucky, parking right outside the hotel too.

Thank you so much, Southern Sun! It was a great and relaxing hotel to book. The place was nice, and I absolutely loved the food. I would also like to give a big thanks to Jumar, who was assigned in Filaments, for assisting us. He was very accommodating, cheerful, and friendly. I will definitely be back! Thank you so much ✨❤️

We had an amazing experience at the Butcher’s Grill Brunch in Southern Sun Abu Dhabi. The food selection was outstanding – from perfectly grilled meats (specially the Tomahawk) to fresh sides and delicious desserts, everything was cooked and presented beautifully. The atmosphere was lively yet relaxed, making it the perfect spot to enjoy a weekend brunch. A very special thanks goes to Racheal, our waiter, who truly made our afternoon memorable. She was attentive, friendly, and went above and beyond to ensure we were well taken care of. Her excellent service added a personal touch that made the brunch even more enjoyable. Highly recommended for anyone looking for great food, warm hospitality, and a wonderful dining experience in Abu Dhabi.

Hotel in nice location, room size is good, A/C cooling is nice no humidity and bad smell, housekeeping should work more in cleaning. Bad svc in housekeeping it’s take 1:20 to bring bottles of water. Poor variety of breakfast buffet. I call receptionist many times to extend my checkout time but they ignore me and hang out on my face. I would like to thank Mr Zeeshan ( waiter ) for his service and friendship

On arrival, we were very pleased with the hotel’s location and the check-in experience. Special thanks to the porters and reception staff, who were extremely helpful and made the process smooth—especially as we were travelling with a young infant. Unfortunately, the rest of our stay was quite disappointing. At breakfast, we discovered that there were no safe highchairs available for our toddler. The staff reassured us that the existing ones—despite lacking straps or buckles—were safe to use. Trusting their word, we tried one and quickly found that this was not the case. I raised the issue with the manager, who assured me that a proper highchair would be available the next day. Sadly, this promise was not fulfilled, and we later learned that the hotel did not have a single functioning highchair. There were also several issues with basic amenities and service. On the second day, I requested an iron in the morning, which never arrived. After asking again in the evening, it finally reached our room around 11 p.m. We also tried to use the QR code for room service, but it directed us to a non-existent webpage. When I called reception to order food, my call was repeatedly transferred between departments until I eventually gave up and ordered food from outside the hotel. Housekeeping was another major concern. During our three-day stay, our room was never cleaned. On the second day, I requested fresh towels, which we received, but the cups were not replaced or washed. I found it surprising that such basic standards were not met in a four-star hotel. Additionally, our bins were not emptied for two days. Despite calling reception to request collection, no one came, so we ended up leaving the bins outside the room. Travelling with an infant meant dealing with used nappies, which made the situation particularly unpleasant. On a slightly positive note, as mentioned earlier, the welcome and initial support from the staff were excellent, and the breakfast selection was very good. However, it was disappointing that despite raising our concerns with the management throughout our stay, none of the issues were properly addressed.