I don't know where to begin for this review. I was very disappointed with Hotel Listel mostly and Hotels.com. This trip required pet to travel and that is what was searched, pet friendly accompany lodge. Although pet accommodating not a pet friendly establishment. Once I was informed how pets had to be put up in a separate area with no supervisor my trip was now a babysitting trip and I was ready to leave as soon as I checked in. The "pet hotel" area was very dirty, had a strong smoker's oder that made it hard to breathe, and dirty and the locks did not work as my pets were out of their cage in the morning, extremely dangerous. Another dangerous area is the steps for the small pets outside next to the pet area, they are ment for snow and not pet which blew my mind.
The outside is exactly what you would expect and a little more since the location is beautiful. The main floor is truly the only floor that looks the part of the internet pics. The rest of the hotel is a pay to play for anything i.e., pool, bathing, gym, etc...
The hallway need an update as the decor is in bad shape and linger with cigarette smoke. The rooms were some of the worst for the price, as I have been to over 20 different locations throught Japan this year from cheap to expensive and this was extremely expensive for what is charged and not worth it. Hotel Listel Inawashiro need to drop the price by 20000 yen or a major renovation. The onsens are also in need of some upkeep they are large but very little change in the temps if any on the three baths and very limited. I only visited the one inside one and not the outside one but for the type of resort and price need some major renovation.
I landed up leaving the day prior and was not accommodate for the extra that I paid for, day, breakfast, and landed pay 17000 yen more even for the onsen that wasnt used.
As I mentioned earlier in my post and I could go into great details but just wanted to summarize the worst experience for a pet friendly, customer service support resort.