(由 Google 翻译)在不成熟、训练有素的工作人员手中发生的令人震惊的经历。
周六下午,我去这家酒店会见了一大群大约 15 名朋友——都是 40 岁以上的成年人,在日落时享受鸡尾酒。
当我和朋友去购买第二杯鸡尾酒时,我们已经享受了第一杯鸡尾酒。 当我们接近酒吧时,一位年轻的调酒师告诉我们到酒吧的另一端(此时酒吧里没有其他人)。我的朋友问为什么,他说因为那是他要为我们服务的地方,如果我们想得到服务,我们就必须到那里。 后来我意识到这只是一场不成熟的权力游戏。 尽管调酒师的要求显得极其唐突和粗鲁,但我仍然想相信他,并认为这个看似粗鲁的要求一定有一些正当的理由。 我们下了订单,在等待饮料制作的同时,我们看到其他人到达酒吧的位置正是我们原来站立的位置,并向其他调酒师下了订单,而没有被要求去其他地方。 当他回来时,我大声地说,让他听到我可能会抱怨调酒师的态度,并礼貌地问他叫什么名字。 他说是艾登。 我们付了酒水就离开了,但在回到餐桌的路上,我的朋友暗示他可能给了我们一个假名字。 我决定回去给他拍张照片,以确保我们的投诉是准确的。
几秒钟后,保安找到我并告诉我必须离开该场所。 我一开始以为他犯了一个错误,应该去找别人。 当我问为什么时,我的回答很惊讶。 他告诉我,我喝醉了,还辱骂工作人员! 我很震惊!我一生中从未被要求离开酒吧,醉酒虐待行为当然不是我性格的一部分! 我的回答是他不可能是认真的,因为很明显这不是真的。 他告诉我我有 5 分钟的时间离开,否则他会报警。 我对此回应说他应该这样做。 这样一来,至少可以排除醉酒的可能性,毫无疑问,警察也能亲眼看到我们是什么样的人。 不,对我们所有人来说,很明显,这只是一个无礼的年轻人,一旦他意识到自己会受到抱怨,就决定发挥他的“权力”,编造一些关于我们喝醉和辱骂的胡言乱语,然后把我们赶走。 正如我的朋友指出的,如果酒保真的相信我们喝醉了,他根本就应该拒绝为我们服务! 据我所知,服务员个人的罚款为 5000 美元,酒店老板的罚款为 30,000 美元! 但他为我们服务是因为他显然没有理由不这样做。
和我们在一起的朋友决定不再给酒店提供更多的定制服务,我们都离开了,去了路边的艾芬豪酒店,事实证明那里要好得多,而且还有现场音乐。
在出去的路上,负责这件事的调酒师站在吧台后面的玻璃旁,俯瞰着楼梯,然后笑着走出来,在我们离开时向我们竖起手指,其他酒吧工作人员也是如此。 我的一个朋友给他们拍了这张照片!尽管大多数人在看到自己被拍照时都离开了窗户。我们都对这种令人震惊的行为感到震惊和厌恶,这表明要么那个酒吧没有管理人员,要么负责人就是这一切的一部分。
我读过关于这家酒店的其他评论,似乎“粗鲁且令人讨厌的员工”是一个反复出现的抱怨。在某些网站上,这家酒店只有 2 星级。
我们不会第二次访问这家酒店。
编辑 - “所有者”的以下回应:
你不可能知道这一点,因为除了这位酒保之外,酒吧里没有其他人! 所以你是在为撒谎的员工辩护。
您的回复说明了为什么您对员工的评价如此糟糕。
(原文)
Shocking experience at the hands of immature, poorly trained staff members.
On Saturday afternoon I went to this hotel to meet with a large group of about 15 friends - all adults over the age of 40 yrs, to enjoy cocktails at sunset.
We’d enjoyed our first cocktail when I went with my friend to purchase our 2nd cocktails. As we approached the bar, we were told by a young bar tender to come down to the other end of the bar (there was nobody else at the bar at this point in time). My friend asked why, and he said because that’s where he was going to serve us and if we wanted to be served, we’d have to come down there. I later realised that this had just been an immature power play. But despite the bartender’s demand coming across as extremely abrupt and rude, I still wanted to give him the benefit of the doubt and assumed there must be some valid reason for this seemingly rudely delivered demand. We placed our orders and whilst we waited for our drinks to be made, we watched as others arrived at the bar at exactly the position we’d been standing originally and placed their orders with other bar tenders without being asked to go elsewhere. When he came back I said loud enough for him to hear that I might make a complaint about this bartenders attitude and politely asked him what his name was. He said it was Aiden. We paid for our drinks and left, but on the way back to our table my friend suggested that he may have given us a false name. I decided I’d go back and take his photo to be sure our complaint was accurate.
Seconds later, I was approached by security and told that I’d have to leave the premises. I thought at first he’d made a mistake and was supposed to approach someone else. My response was surprise as I asked why. He told me that I was intoxicated and abusive to the staff! I was shocked! I’ve never in my life been asked to leave a bar and drunken abusive behaviour is certainly not part of my persona! My response was that he couldn’t possibly be serious, as it was obvious that this was just not true. He told me I had 5 minutes to get out or he’d call the police. To which I responded that he should do just that. Then it would have obviously ruled out intoxication at the very least and no doubt the Police would be able to see for themselves what sort of people we were. No, it was obvious to all of us there that it was just a young disrespectful young man who once he'd realised he was going to be complained about, decided he’d exert his “power” by concocting some nonsense about us being drunk and abusive and have us removed. As my friend pointed out, if the bar tender had honestly believed us to be drunk, he should have refused to serve us at all! I understand the fines are $5000 for the individual server and $30,000 for the hotel owner! But he’d served us because he’d obviously had no reason not to.
The friends that we were with decided that they didn’t want to give the hotel any more custom and we all left and went to the Ivanhoe down the road which as it turned out was infinitely nicer anyway and with live music as well.
On the way out, the bartender responsible for this stood at the glass behind the bar that overlooked the stairs to get out and laughed and shimmied and stuck his finger up at us as we were leaving, as did the rest of the bar staff. One of my friends took this photo of them! Though most left the window when they saw they were being photographed. We were all shocked and disgusted at such appalling behaviour and it showed that either there was no management at that bar or that whoever was in charge was part of it all.
I’ve read other reviews on this hotel and it seems that "rude and obnoxious staff" is a recurring complaint. On some websites this hotel has only 2 stars.
We will not be paying this establishment a 2nd visit.
EDIT - FOLLOWING RESPONSE FROM "OWNER":
You can't possibly know this because there was nobody else present at the bar except this barman! So you're defending staff who've lied.
Your response shows just why your reviews about staff are so repeatedly poor.