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Had a great experience staying here. The hotel is super clean, comfortable, and very close to the Haram you can’t beat the location. The staff were all really nice and helpful. A special shoutout to Ahmed at the front desk, who helped us big time and even upgraded our room! He was very professional and kind throughout the process. Overall, everything was smooth and enjoyable. Definitely recommend Swissôtel Makkah — we’d love to stay here again!

Staying at this five-star hotel with its breathtaking view of the Kaaba was truly an unforgettable experience. From the very beginning, the service exceeded our expectations. I would especially like to thank Ishraq at the reception who assisted us during check-in — her professionalism and kindness made the process smooth and effortless. We truly appreciated her help, and it set the tone for a perfect stay. A special thank you as well to the Moroccan chef, who prepared delicious dishes at the buffet. As Moroccans, we warmly appreciated his creations, which allowed us to relive our culinary traditions even in the heart of Makkah — a truly special and comforting feeling. We would also like to express our gratitude to the breakfast restaurant team for their warm service and constant attention, as well as to the housekeeping staff for keeping our room immaculate and comfortable throughout our stay. Overall, our experience was outstanding, and we highly recommend this hotel to anyone seeking comfort, exceptional service, and a remarkable view of the Holy Kaaba.

Our experience at Swissotel Makkah was nothing short of outstanding. From the moment we arrived, the staff went above and beyond to make us feel welcome and comfortable. Every interaction was met with genuine warmth, professionalism, and a true spirit of hospitality that perfectly reflects the sacred atmosphere of Makkah. A very special mention must go to Mehdi, our driver, who made our ziyarat experience unforgettable. He was incredibly knowledgeable, kind, and patient — taking the time to explain the historical and spiritual significance of each site we visited. His passion and respect for the journey truly elevated the entire experience. We felt safe, inspired, and deeply moved throughout. The hotel itself was immaculate, the rooms spacious and serene with breathtaking views of the Haram. The breakfast buffet was exceptional, with a wide variety of delicious options to suit every taste. We stayed in rooms 1233 and 1216 nazmul was great keeping the rooms immaculate

Currently on Umrah and Swissotel has been absolutely incredible. 🥘 Imran Muhammed Rashid has been a wonderful waiter—so attentive and helpful! He brought us whatever we needed at breakfast and we so appreciated it. 📌 The location is ideal and goes right into Zam Zam Clock Towers and onto the mataf. 🌍 The hotel aims to be eco-conscious and only changes bedding on request, which is amazing. The products in the bathroom are all eco-conscious as well and the copywriting is just divine! Overall really enjoying my stay, Alhamdulillah.

⭐⭐⭐⭐⭐ 5/5 – Excellent Stay at Swissôtel Makkah! I recently stayed at Swissôtel Makkah, room no 2605 and it was a truly wonderful experience from start to finish. The hotel’s location is perfect — just steps away from the Holy Haram, offering a beautiful view and easy access for prayers. The rooms were spotless, comfortable, and well-maintained, providing a peaceful atmosphere after a long day. A special mention and heartfelt thanks to Atik, the housekeeper who looked after our room during our stay. He was incredibly polite, professional, and always had a warm smile. Atik went above and beyond to ensure our room was clean and comfortable every single day. His excellent manners and helpful nature really made a difference and added a personal touch to our stay. Overall, I highly recommend Swissôtel Makkah to anyone visiting Makkah. Excellent service, great facilities, and a truly caring staff — especially Atik.

We stayed in 3204 Swiss Makkah. Happy to say that it is an amazing stay. The room was very clean and comfortable. The house keeping staffs are very dedicated and they fulfill our requests in quick manner without any delays. The floor supervisor Rijwan and room attendant Abdu gave a great service during our stay. Overall, everything was perfect. Recommended hotel for all pilgrims !!!

Alhumdulillah this is the first time ive experienced a 10/10 in every department. The reception staff, valet, restaurant, housekeeping and security were truly amazing, all had continuous smiles and were always greeted with Salaam as you walked past them. The hotel stay was great and we throughly enjoyed the services that was provided. The hotel location was on the ground floor of the clock tower therefore only 1 lift to the room was required. I highly recommend swissotel makkah to all planning to visit for umrah or hajj.This experience in will never forget. Jazakallah to all those people who made this experience possible.

The Makkah Clock Towers is an absolutely magnificent landmark — a true masterpiece that perfectly blends luxury, spirituality, and modern comfort. From the moment you arrive, you’re greeted with breathtaking views of the Holy Kaaba and the Grand Mosque, creating an unforgettable sense of peace and reverence. The rooms are spacious, beautifully designed, and impeccably clean, offering a serene atmosphere ideal for prayer and reflection. The staff are exceptionally professional and kind, always ready to assist with warmth and hospitality that truly elevates the experience. The shopping mall and dining options within the tower make everything so convenient, and the view from the higher floors — especially during prayer times — is beyond words. Staying here feels like a blessing. Makkah Clock Towers isn’t just a hotel; it’s a spiritual and luxurious experience like no other. Highly recommended for anyone visiting Makkah! 🌙

Our experience at the hotel was truly exceptional. From the moment we arrived, the staff were incredibly attentive and ensured our comfort throughout our stay. We were pleasantly surprised to be allowed an early check-in without any hassle, which made a wonderful first impression. Butler Andiek Dirgantara and Muteib from the Fairmont Gold Reception were especially helpful in arranging a smooth early check-in and ensuring our room was ready without any delay. Butler Andiek Dirgantara stood out for his outstanding hospitality—always greeting us with a warm, genuine smile and offering personalized service that made us feel truly cared for. We were also delighted to learn that he is from our home country, which added a lovely personal touch to our stay. Being able to converse in our native language was a great comfort, and he went out of his way to make us feel at home. His service went far beyond expectations. The Fairmont Gold privileges were also impressive—such as the dedicated elevator straight to the ground floor leading to Masjid Al-Haram, access to the exclusive Fairmont Gold Lounge, a separate prayer room, and the Dira Restaurant offering excellent food and beverage selections. These value-added features made our stay even more enjoyable. While the overall service was exceptional, there is room for improvement in one area. Out of the four special elevators reserved for Fairmont Gold guests, only two were operational, which caused some inconvenience and longer waiting times to reach the ground floor. Despite this minor issue, our overall experience was fantastic. The hospitality, attention to detail, and genuine care shown by the staff made our stay truly memorable. We would definitely consider staying at and highly recommend Fairmont Gold on our next visit to Makkah.

The breakfast was top quality. The rooms were comfortable. Riyaz manager was very friendly. ⭐️⭐️⭐️⭐️⭐️ Fairmont Hotel, Makkah Staying at the Fairmont Hotel felt like stepping into a serene world of comfort and peace 🌙✨. From the refreshing shower that melts away your tiredness 💦 to the breakfast that tastes like a feast crafted with love 🍽️, every moment was sheer delight. The rooms are elegant, cozy, and a true haven above the Holy Haram 🕋. The staff greet you with warm smiles and a cheerful “hello” 😊, making you feel genuinely welcomed at every turn. The location is simply perfect — just steps from the Haram, where every glance fills your heart with tranquility and devotion 🤍. Truly, this hotel is “from excellent to extraordinary, beyond compare” — an unforgettable experience from start to finish! 💫

had a great experience staying at the Fairmont in Makkah. The service truly stood out. The staff was exceptionally kind and attentive, especially during the breakfast hours. A special thank you to Abdulrehman and his supervisor Sulaiman who went above and beyond to ensure we were comfortable. I was not feeling well one morning, and they kindly arranged a special hot drink for me. A small gesture that made a big difference. Moreover, they continued to check on me and my family during our stay. Highly recommend this

Everything was absolutely perfect. The hotel is spotlessly clean, and the entire staff demonstrates exceptional professionalism. From the front desk to housekeeping, as well as the restaurant and lounge teams, everyone is friendly, respectful, and truly attentive to guests’ needs. The reception staff are particularly remarkable, always available, kind, and eager to make every guest’s stay easier and more pleasant. The restaurant and lounge staff are equally wonderful: helpful, caring, and always ready to serve with a smile. The housekeeping and luggage teams are efficient, discreet, and extremely thoughtful. I would especially like to thank Hidayah, Abdallah and Mohamed from reception, as well as Asma from the lounge, for their kindness, constant smiles, and outstanding professionalism. My apologies to the other team members whose names I did not catch. I have wonderful memories of each of you. One moment truly touched us: my daughter had brought a small flower from outside and left it on the table. When we returned, we found our room perfectly arranged and the flower had been carefully placed in a vase with water. This simple but thoughtful gesture perfectly reflects how well-trained and detail-oriented the staff are. I was genuinely impressed by the quality of service, the attentiveness of the staff, and the care given to every detail. All the restaurants are excellent, the atmosphere is delightful, and everything is designed for the guest’s comfort. Thanks to the entire team, our stay was truly exceptional. I highly recommend this hotel and will definitely return on my next visit.

I would like to extend my sincere appreciation to the team for their outstanding hospitality during my stay in room 2622. A special thanks to Sabir, Idris, and Saif Allah from housekeeping for their excellent service, the room was always spotless, well-organized, and maintained with great attention to detail. Their professionalism and kindness truly made a difference. I would also like to thank Abd El Karim from the Food & Beverage department for his warm attitude and attentive service, always delivered with a smile. My sincere appreciation as well to Mr. Abd El Magieed from reception, who was extremely cooperative, welcoming, and always ready to assist. His professionalism and courtesy gave a great first impression from the moment I arrived. Lastly, a big thank you to Ms. Amal, the Deputy Manager, for her exceptional leadership and personal care in ensuring everything was smooth and comfortable throughout my stay. Her thoughtful follow-up and genuine hospitality were truly appreciated. Overall, it was a wonderful experience thanks to this dedicated and professional team. Thank you all for making my stay so pleasant.

I recently stayed at the Makkah Fairmont Clock Tower Hotel, and the experience has been wonderful. Throughout my stay, all the staff showed great respect, friendliness, and excellent service. The hotel’s restaurant, Al Dira, was also wonderful. The food was delicious, and the service was fast and efficient especially from Ms. Hind, who was exceptionally kind and attentive. Our housekeeper also did a fantastic job, ensuring our room was always clean and comfortable. We faced some issues with our room arrangement. We had to follow up with the receptionist for three days. The duty manager, Ms. Hira, and her assistant were very helpful in attending to our concerns. They managed to resolve the issue within a day. Overall, I truly enjoyed my stay here. I would definitely come back again and highly recommend this hotel to others visiting Makkah. Ps. This is my 2nd time being in this hotel. And its wonderful. Can i get a discount next time? Hehe

This is my second visit at this hotel, price is reasonable, very comfortable and peaceful place, I enjoy the views around me, palm trees and mountains. masjed al rajhi is close , nice to pray there and hear the Athan. Customer service was good. Staff is very friendly And humble. I had a good customer service from Hassan, at the perfume store. And Sarah at the cosmetics, she was very friendly and she had good customer service. Over all everyone was nice. I enjoy my time and I enjoyed the area. Thank you

I stayed at the hotel for one night only and I highly recommend it if you are looking for a clean room with good furniture. The receptionist was really nice and helpful, I requested a late check out and she managed to accommodate my request. The breakfast was good and varied. Parking area need more effort to be organized. Thanks to everyone 🙏🏻

I had a generally good stay at the hotel — the room was clean, the staff were friendly, and the overall service was nice. However, I had a very upsetting experience during check-out. I was alone in the room, sleeping, and didn’t hear them knocking. Without warning, a staff member suddenly opened the door!! — while I was still inside, alone. This happened around 3 PM, and I don’t believe I had overstayed enough to justify such an action. As a woman traveling alone, this made me feel extremely unsafe and violated. I truly hope the hotel reviews its privacy and safety policies to ensure this doesn’t happen again to anyone else. It was a frightening and uncomfortable moment!

This was our second time staying at your hotel, and we continue to admire its beautiful location and the convenience of your shuttle service to Masjid Al-Haram. Your front desk team is truly outstanding—every member we interacted with was warm, professional, and made us feel valued as guests. However, I did experience some challenges at breakfast buffet. While the buffet selection is very good, service has room for improvement. In February, I had a negative interaction at the omelet station. During my recent stay on August 7th, I accidentally left my water bottle in the breakfast area and approached a supervisor (South Asian gentleman in a grey suit) to see if it had been found. Unfortunately, the response felt dismissive and unhelpful, which was disappointing given the otherwise high level of hospitality at your hotel. I’m sharing this feedback because I believe with a little more focus on breakfast service, your guest experience could match the excellent impression set by your FRONT DESK TEAM Overall, the front desk staff remains the highlight of the hotel and the main reason we would consider returning Inshallah.

My stay at the Four Points by Sheraton Makkah Al Naseem was absolutely outstanding—truly a five-star experience from start to finish. The hospitality, cleanliness, comfort, and professionalism of the staff exceeded all my expectations. Every detail, from the check-in process to the quality of the room and amenities, was handled with care and excellence. The staff were always warm, attentive, and ready to help, making me feel completely at ease throughout my stay. The location was convenient, the facilities were top-notch, and the overall atmosphere of the hotel created a sense of both comfort and luxury. I would highly recommend this property to anyone traveling to Makkah, whether for business or personal reasons. I look forward to staying again in the future. Thank you for delivering such an exceptional experience.

The place is a bit far from Haram but regular buses ply throughout the day and night so it is easy to go to Haram. The hotel has underground parking as well as Infront of the hotel. The rooms are good with good service overall.

May Allah bless you Ameen Ibrahim Al Sultan for your excellent kind customer service I love the is hotel so clean and beautiful MashaAllah

The hotel is very close to haram and very convenient for prayers. The rooms are ok, toilet and bathroom very small. We also had some power cuts but only for 10 mins.

Dirty , congested , foul smell , old age people can’t even sit properly in the toilet. Avoid for peace of mind. Only hotel exterior is good in pictures interior is poor

Worst hotel. Non cooperative staff. Stuffs behavior z extremely bad. O stayed 5 days even after notifying several tyms they didn't clean the room. So noisy ac. The only thing is good is location, which is also overshadowed as police do not allow our car to reach hotel. We had to walk upto misfalah bridge carrying all the luggage

Dirty rooms No proper room service when I arrived NO towel available at my room. No kettle provided In 24 hours no one visit for room cleaning Only 2 slow lifts that work very slow It's just near to Haram That's the only plus point

It's a closet 3* hotel to haram.. room was small & tidy but still manageable. I booked in person since it's not available online. Highly recommended who can't afford 5* on the front hotels & also able to accept the situation

Positive points: - five minutes or less walk to masjid Al Haram -in close vicinity to a lot of malls,restaurants and food courts Negative points: -Tiny rooms with barely any space to keep suitcases -Dusty carpets -Poorly maintained air conditioners-bird feathers were entering the room via the air conditioner -no kettle/glasses/teacups provided -rooms are cleaned every 3 days

Small hotel. Very good behaviour. Very near to kabba (walking distance) but rooms and bathroom are small

Very nice rooms as recently refurbished. Slight hill as you walk to haram but not too hard. Less than 5 mins to Haram. Very good value for money

They accepted me to make early check-in without charge. Mr Sultan, who was in reception, was gentle; the room was very clean, breakfast delicious, especially chefs Mahdi and sharaful din who was very fast to cook what you requested; And finally, I can't forget that Mr Sameer Egyptian man driver, took my baggage and booked for me returned taxi I must visit again I liked.

We were there for 3 nights. Very nice location and the staff is very friendly and helpful managing your requirements. We were two ladies from Toronto and they made our stay very comfortable. The Iftar in their restaurant was nice with good variety. Room was clean just the washroom was too small especially the shower area. Staff went out of their way to help out and the golf cart service was excellent. May Allah bless them Allah. Guests from Toronto Canada

The hotel staff is very very friendly. The room itself was very tiny and had poor lighting. The bathroom was also very tight and my leg would not fit in the toilet. The sink was also dirty and was leaking. My honest review would be to book this hotel if you are on a tight budget and you want something close to the masjid. However, if you have elderly or children, then I would refrain from booking this hotel due to the Steephill. There is a cart available, but it’s not always there 24/7

a unique hotel, with a trapezoidal building but well-arranged and clean. recommended for couples because it provides single beds. although the location of the hotel is on an uphill road

They let us book thru AMEX travel but the hotel was completely closed when we came. They said later later and the one staff inside wouldn’t even open the door to help with alternative options

Staff are welcoming and too close to masjid alharam but located in a bit high place golf cars available to transport up and down.

Extreme unprofessional behaviour. We booked the room 1 month before and when I arrived they said no room available. It is the month of Ramadan and we are fasting ! There were so many families with the same issue !!

This hotel is ok for those who wants to save money by sacrificing their comfort. The rooms are not good., very small. Toilets leaking. Don’t expect anything once you checked in. Parking is based on availability. If you request anything they will not listen. We booked 3 rooms., 1 room had Bed bugs. Not good experience. But again if you are looking for saving money and stay for one or two nights, then it’s ok. Taxi to haram 20 SR.

Azizia is better option to get cheaper hotels.

Very poor management.bed sheets not clean. AC problem.lights problem.After complain no action. Stupid maintenance team. Can't see and can hear. Communication gap. Not understanding English , Arabic, urdue languages.

No room service. Staff didn't know English. Front desk not efficient. Phone out of order. Bathroom very small. But good budget hotel for Umrah & Hajj

If there's a zero star, I'd choose it as this hotel should never be a hotel or a place for living at all. The service is 0/10, no bath towels, no hot water in the bathroom, no water in the toilet No transport to Al haram There were water dispensers in the corridor but without water, not working I spent 1 night only in room 109,it was dirty and uncomfy beds Not recommended Please the person who is responsible for the tourism ministry to close this place as it is not suitable for living for humans.

I would never recommend this hotel unless you can't find cheaper hotel anywhere else. The service is absolutely rubbish and I stud there just to ask for help from asian receptionist and I was being ignored all time. Card of room does not work all time and need to go down to reception for fixing. No room service available, clean room your self, no bedsheets changes etc. Absolutely terrible service. Do not book this hotel in Ramadan because the bus driver does not leave on time and does not stay on bus but walks around in makah. I have to stay in extremely heat just because bus driver was walking around for more then 30 minutes. Other hotels have over 100 buses but this one has only 1.

Hotel is okay. There's a bus service however it drops on the Marwa end and also a little far away. The main life is of course inside Haram and on their times on the clock tower side which is too far away from the bus stop. One can always take a taxi to and from the Haram which costs 5-15 SAR depends upon time of the year and weekday and time of the day. The taxi drops on the ajyad side or in the drop lane under the clock tower. There are also government run busses on the Azizya side of the Haram near the clock tower which drops one close to the hotel for free. Since two days there's no water in the hotel. I don't know if it's a one off issue or frequent issue. Beds and carpets are good. Based on my experiences, when the hotels near the Haram are too expensive and the cheaper ones far away have a shuttle service, then pick a hotel on the ajyad side.

Average sized rooms in Aziziah region. Poor room isolation and room service. No extension in the room. Provides transport to and from haram daily round the clock. Has al baik, tazaj and dominoes nearby..

Good location surrounded by markets and restaurant, shuttle bus daily to al haram, but they don't accept payment online, they will sell the room if we didn't come within the time frame mentioned.

Wi-Fi disruption Wi-Fi available at reception only No Wi-Fi in rooms One of the Saudi staff at the reception was rude The Egyptian staff was very helpful Weird noise from the air conditioning No housekeeping unless you ask The shuttle service to and from Al Haram is the only good thing There are supermarkets and hypermarkets nearby Several restaurants available

There is no parking space, very difficult to park around the hotel, I booked 4 beded room but got only 3 beded room.

The Hotel is good. But the service is very poor. Building overall is good.

Nice place. Classic stylish and fresh environment. Good place for stay.

The recpetion of this hotel is good but the room are not good there is chocroach inside the fridge and the room is not so clean and the washroom is not so clean well

The worst hotel. Worst rooms worst staff. No hygiene no cleanness. If your tour agent book for you denie on spot. Far away from HARAM. need to cross 3 main roads. No shuttle service.

Good hotel

(Translated by Google) Accepted 👍 (Original) مقبول 👍

(Translated by Google) Excellent, clean, tidy and respectful service (Original) ممتاز ونظيف ومرتب وخدمة محترمه

👌🌹