(Translated by Google) I didn't say anything at the time because they treated me, but it was a place I would never want to go to with my own money. The menu said it was all-you-can-drink for 1,560 yen for 60 minutes, so I ordered it, but even though it wasn't that busy, the food and drinks never came. I thought it was understandable if they were busy, but it was so slow that when I looked towards the kitchen, all I could see was a waiter lazily wiping glasses and standing there in a daze. Even when I called out to them to order, they either ignored me or responded but never came. After calling out repeatedly, they finally came and I asked them if they had received my order, but they just said they'd check and never came back. Even though I had a mug that I had already finished drinking from, they took away the plate of the food I was eating without asking any questions. Their service was really terrible.
The worst thing was that they never took my last order for the all-you-can-drink, so when I asked them, they said, "Didn't they explain this to me at the beginning? The all-you-can-drink system is automatically extended, and since you've already been there for 2 hours, you will be charged for 3 hours." Of course, they didn't explain this to me at the beginning, so I told them, but they brushed it off and suggested that I come and take the last order so that it would end at the 3-hour charge, and I almost flipped out. It was the first time in my life that the customer had to decide the last order. After that, the waiter who I ordered the all-you-can-drink came to take the last order, but there was no formal apology or service, and he just finished taking the order and left, and I was charged the full price.
It's a high-priced restaurant, so if they don't provide at least the same level of service as Torikizoku, it makes me feel bad. Also, the food is delicious, but it's quite expensive and the portions are small, so overall it's just average.
Also, I can see why they only respond to reviews with high ratings.
(Original)
ご馳走してもらったのでその時はとやかく言いませんでしたが自分でお金だして行くのは絶対嫌な店でした。飲み放題が60分1560円?みたいな感じでメニューに書いてあったので飲み放題にしたのですがそこまで混雑していないにも関わらず料理も飲み物も一向に来ない。忙しいのであれば仕方ないかと思いつつもあまりに遅いのでキッチンの方に目をやるとのんびりグラスを拭いたりぼーっと立ち尽くしている店員しか目に入らない。こっちがオーダーのために声をかけても無視するか反応はすれど来ることはない。再三呼びかけてようやく来てオーダーが通ってるか聞いても確認しますねとだけ残して戻ってこない。飲み終わってるジョッキがあるのに食べてる途中の料理の皿を問答無用で下げてくるなど本当に接客がとにかく終わってます笑
一番最悪だったのは一向に飲み放題のラストオーダーが来ないので聞いてみると「最初に説明ありませんでしたか?飲み放題は自動延長制で、お客様は今2時間過ぎてるので3時間分の料金になります。」とのことでもちろん最初に説明はされていないのでその旨も伝えたのだが軽く流されて良ければ3時間分の料金で終わるようにラストオーダー取りに来ましょうかと提案された時にはひっくり返りそうになった。客がラストオーダーを決めなきゃいけない店は人生で初めてだった。その後飲み放題を注文した時の店員がラストオーダーを取りに来たのだが特に正式な謝罪やサービスもなく淡々と注文を取り終わるなりいなくなり会計ではフルプライス請求された。
単価高めのお店なのに最低限鳥貴族くらいのサービスはしてくれないと嫌な気持ちにもなりますよ。あと料理はおいしいですがかなり良い値段してるし量少ないので総合的に見て普通です。
あと評価高いレビューにしか返事してないあたりもお察しですね。