さかなや道場 清水駅前店

(Translated by Google) I went there for the first time because I heard they had smoking seats! At first, the food was served quickly and the taste was normal, so there were no particular problems, but towards the end, even when I pressed the call bell, the staff didn't come. I pressed it four times and they didn't come. No response. This happened not just once, but two or three times. When I went to pay, I pressed the bell four times and there was no response, and after waiting for a while, the staff member said, "Please wait a moment!", and another staff member came from behind the staff member and took the payment. I have no complaints about waiting. I have a long experience in the food and beverage industry, so I think there must be reasons such as being busy. However, I don't think they should give priority to customers who ring the call bell, but I would have liked them to shout out "Please wait!" if they can't come right away, or to let me know in advance that the service will be delayed. I was unhappy about being made to wait for no reason. The volume of the bell was loud enough to echo inside the store, so I think they could have heard it. I understand that they were busy because there were quite a few customers on a weekday night, but if they cannot operate the store smoothly, I think they should review their business hours and increase the number of staff. Or are they being selective about their customers? I went with my husband because I lived nearby and didn't pay much attention to my appearance, wearing something like loungewear. It seems that they were able to respond immediately when other tables rang the call bell, but did they happen to be busy when I rang the bell? Or did they decide that customers who were young and looked poor and unlikely to complain could be put on hold, which is why they were slow to respond? Or was it because there were several young staff members and they didn't want to serve my table because I was smoking, so they were slow to respond, and a middle-aged male staff member served the latter half of the day? If there are staff members who can't handle smoking tables, they should get rid of the smoking area. Shouldn't they treat all customers equally? Anyway, I wasn't unhappy about having to wait, but I would have liked an explanation for why I had to wait so long. Also, the ice cream my husband ordered didn't come with a spoon, but mine did. The way the food was placed when it was served was also messy. And the salmon we ordered towards the end was terrible. (Original) 喫煙席があると聞いたので初めて行きました！ 最初は提供の時間も遅くなく、味も普通で特に問題がありませんでしたが、 後半になるにつれ呼び出しベルを押しても店員さんが来ない。 4回押しても来ない。 反応もない。 それが1回だけではなく2.3回ほど繰り返しありました。 会計時も4回ベルを押しても何も反応もなく、しばらく待ってから店員さんに「少々お待ちください！」と言われ、その店員さんの後ろから別の店員さんが来て会計してくださいました。 待つことに対しての不満はありません。 私も飲食業の経験が長いため、忙しい等の理由もあるだろうとは思います。ただ呼び出しベルを鳴らした客を優先しろ！なども全く思いませんが、すぐ来れないのであれば大声でお待ちください！と叫んだり、事前に対応が遅れる旨を伝えてほしかったです。 理由もなく待たされるのは不満でした。 ベルの音量も店内に響くくらいの大きさではあったので、聞こえていたと思います。 平日の夜でお客様も割と居たので忙しいのは分かりますが店舗運営を円滑に回せないのであれば営業時間の見直しや人員を増やすなどをした方がいいと思います。 もしくは客を選んでいるのでしょうか。 私は近所だったため身なりも特に気を使わず部屋着のような格好で旦那と行きました。他の卓が呼び出しベルを鳴らした際はすぐ対応されていたようですが、たまたま私が呼び出しベルを鳴らした時に忙しかったのでしょうか？それとも若くて貧乏そうで文句を言って来なさそうな見た目の客は後回ししてよいと判断し、対応が遅くなったのでしょうか？はたまた若いスタッフさんが数人いたため、喫煙していた私の卓を対応したくなかったから遅くなり、後半は中年男性のスタッフさんが対応されたのでしょうか？ 喫煙している卓が無理なスタッフさんがいるのであれば喫煙席なんて無くしてください。どのお客様にも平等に対応するべきなのではないでしょうか。 とにかく待つことに対して不満があった訳ではなく、何故ここまで待たされたのかという理由を説明していただきたかったです。 あと旦那の頼んだアイスにはスプーンが付いておらず、私のには付いていました。 提供時の料理の置き方も雑でした。 そして終盤に頼んだサーモンが不味かった