Cracker Barrel Old Country Store

Tried something new today. It's the Shepherd's Pie with a cheesy crust. Big chunks of meat. A scoop of mashed potatoes in the middle. Plenty of food. I couldn't finish it since I also tried the onion petals, but it would still be very filling. The dipping sauce for the onion petals was very good with a little heat.

First of all, the hostess was not friendly so already off to a bad start. Our waitress was really sweet and attentive to what we needed so the food wait was where the issue was. To be completely transparent- we are a group of 7 (we are a traveling sports team so we go out to eat often and we have never had a service this unusual) They started bringing food out at 7:40pm and brought out the last plate at 8:10. Keep in mind we are a school sports team so we don’t get anything expensive, around 15 bucks worth of food each so the 30 minute difference was crazy. The, I’m guessing manager, was very apologetic about the situation and even covered two plates in the end so that was nice. Side note- this “country style cooking restaurant” was completely out of mashed potatoes 😥 Taste wise, everything was great when it eventually came out.

Great place to stop in and get a good meal. It is set up like all cracker barrels. We were seated quickly. Our orders were taken and the food came out pretty fast. The food did not disappoint. It was delicious. The establishment was clean. Lots of curiosities to browse after the meal.

Horrific!! This is a true story of my experience at Cracker Barrel in Kerrville on 9/ 1/2025. It's a bit of a long read but worth it. It's really no wonder why this franchise is doing so badly if this location is a representation of the other locations. We were a party of 5, we were seated next to the kitchen even though the restaurant was nearly empty. We placed our order, 3 fried chicken plates, 1 burger, 1 chix sandwich. Appetizers came out, all is good. 20-25 minutes later we were told they don't sell chicken on Mondays. What? So we reluctantly placed a new order, we asked that they not fire the burger or chix sandwich so everyone's order came out together. 15 minutes later, no lie, we were told they had no chicken soup, this was the alternate order for 2 of us who had ordered the fried chicken. Flabbergasted, we asked for a house salad. 15 minutes later, no lie, the salads, chix sandwich and 4th plate were brought out. No burger, the waiter disappeared, we did not eat because we all wanted to eat together as we requested. 15 minutes later, no lie, the waiter came out and informed us they had dropped the burger on the floor. No lie AND.. would we like them to fire a new burger. So almost 2 hours into the visit, noone has eaten, 4 meals still uneaten on the table, no chicken, no soup, burger on the floor, I asked for the check, we were going across the street to Sonic. The waiter literally ran away from the table and never returned again... 15 minutes later, no lie, the manager came to our table and pretended not to know anything about our ordeal but already had all the answers to why our experience was so poor. While all of this was going on we noticed several sets of customers who had been seated, got up and left at some point in thier visit, we suspect because of the lack of items available on the menu just like what we experienced. They didn't charge us for anything, blamed the experience on the following.. covid, lack of staff. Holiday, and the waiter . The manager threw the waiter under the bus 100%, she blamed him for everything. Now that's poor leadership, a real leader takes full responsibility and never sacrifices a team member. Absolutely disgusting, no wonder why this location has so many problems. We visited the memorial before coming here, we went to the Holy Cross, and down to the Guadalupe to pay our respects. We wanted to visit local businesses and spend money to help in our own small way. This Cracker Barrel establishment is a disgrace to the community, this was the first time we have ever visited a Cracker Barrel, if this is the first impression that tourists have of Kerrville its a shame, a damn shame. I honestly don't think we will ever visit a Cracker Barrel again. This was probably the worst restaurant experience we have ever had. Curious to see how they respond to this.

The front door will take you through the store first but then you can be seated in the restaurant. This led to distracted kids which is okay. It took a while to get food ordered and then it felt like a long time to get served. The campfire latte i ordered had some tasty foam on top and then tasted like a regual coffee until i got to the bottom where there was a ton of mocha syrup not mixed it and really killed the vibe. The drink was decoratively covered in super sticky marshmallow like goo which got all over the cramped table. The food mostly came out ok but what was a real disappointment was the loaded baked potato. Our son with some challeneges was served this potato. The waiter apologized that it didnt have any toppings on it but provided them on the side. So meal time was spent helping him make the potato, which sounds like a minor thing but really stops us from just taking a break and enjoying a break from the road while we rest, recoup, and eat.