I booked L' Abuerge Casino Resort because of all the glowing reviews, but from the moment we arrived, its been nothing but disappointment. Before checking in, I went online to confirm restaurant hours, which clearly showed they’d be open later—but when we got here, everything was already closed one to two hours earlier than advertised.
At check-in, things got even worse. I prepaid for my room through Trivago and had receipts to prove it, yet the front desk still tried to charge me an additional $220, instead of just the $50 incidental hold and $24 resort fee. They kept insisting I hadn’t paid, even though I literally showed them proof. On top of that, I paid for a king-size bed, and they repeatedly told me there weren’t any available until I pushed back and demanded what I booked—after over 12 hours of driving, no less.
The staff were generally standoffish and unhelpful, our casino credits didn’t even work, and all of their restaurants and bars close ridiculously early. I’m sorry, but if I’m staying at a casino, I expect to be able to eat or order a nice cocktail at 10 p.m.—not be told everything shuts down at 9. Even their pool hours aren’t accurate; the website says it opens at 8 a.m., but when we called this morning, they said it doesn’t open until 10.
After this experience, I truly regret not staying at the Golden Nugget next door. Their restaurants, bars, and amenities are open until at least midnight—the way a real resort should be. Everything advertised on La Berge’s website felt misleading, and it’s frustrating that no one seemed interested in making things right for guests.
The only redeeming part of our entire experience was a wonderful gentleman named Willie, who checks IDs in the casino. He was incredibly friendly and shared an awesome chat with us about nu-wave and post-punk music. He was the one bright spot in what was otherwise an absolute disaster of a stay.
Save yourself the headache and stay at the Golden Nugget. You’ll actually get what you pay for.