Unfortunately, me and our group will not book another stay and play package with Bellmere or Great Blue Resorts. My group and I had a Friday and Saturday round booked through Great Blue Resorts. We showed up for our tee time to find out our tee time on the Friday was mistakenly cancelled (on their end). This was at 2:30 in October so we booked a tee time at a nearby course and left to beat the dark. Before leaving, we asked if we could leave our bags and food. There was a prompt ‘no’ to that request. Played our round and had to hurry back because of 4 missed calls from the desk to get our keys before they closed. Came back and settled in at 8PM or so. Some food had spilt on some pillows— could front desk offer anything to help? ‘No’.
Played our second round, had a great day.
It took the course a month and a half to refund the rounds after 20 calls to different people. Every time we spoke, someone promised a call back. After the month of hassle the course ended up refunding us $20 a person for the round. We committed a work day to drive up and play, left the course to pay to play somewhere else and couldn’t even use a fridge for our food. Horrendous service. The GM Chris or Mike, were so condescending and cyclical, you might as well talk to yourself. I’m not asking anything for free, but I am asking to be treated like a customer.
This review comes from a person who really enjoyed the first time I booked a stay and play package, so much so that we booked again the year after.
You be the judge on how this was handled, but we were all disappointed.