(由 Google 翻译)糟糕的酒店!破败不堪!千万别去!
我们一行人刚刚去过这家酒店。
场地维护得很糟糕——泳池躺椅上到处都是鸟屎,工作人员根本不清理。到处都是树桩,同样没人清理。柱子上到处都是锈迹,黄蜂还在里面筑巢,所以泳池边到处都是黄蜂。
我们的房间虽然看起来不错,但实际上很糟糕!首先,我们要了一张大床,结果给我们两张单人床拼在一起(不是一张床单,所以我们是睡在一起的,但实际上是两张单人床并排而放……浪漫……一点也不浪漫!浴室很恶心——淋浴手持器和水龙头完全生锈了。我在浴室台面上杀死了大约 5 只蚂蚁。这还不是最糟糕的部分——从我们进入房间开始——我们杀死了大约 20 只蚊子!我们向前台投诉,但他只是把我们放过了,甚至没有尝试更换房间,说我们必须等到第二天才能看到是否有空房。所以那天晚上我们试图上床睡觉,却发现了另一个惊喜——床单上看起来像是黑色斑点和头发!(附图)我差点吐了!再次去了前台——那里没有人。我们最终拿了沙滩巾,睡在床上,或者更确切地说是试图睡觉,因为整晚都有蚊子在我们周围嗡嗡作响!到早上大概每人被咬了 5 口。
然后早上我们抱怨我当时就发脾气了,经理最后还说头发是我弄的,然后给我们换了房间!我甚至都没上床,直接把床单掀开了……是啊,我可不信!让我生气的是,前一天晚上还有空房——但因为是升级房型,他们不愿意给我们,结果让我们在里面度过了一个地狱般的夜晚!
早餐还过得去,但不算太好。泳池酒吧的饮料价格过高,而且难喝(一杯椰林飘香要13欧元,她不得不谷歌一下怎么做,结果味道糟透了)。
位置——这家酒店位于大道最远的地方——就这个价钱,你可以住得更近、更干净。这家酒店的一切都很破旧。简直令人作呕——不知道它怎么会得到4.6星的评价……简直令人难以置信。
回复你的回复
不……你们的员工没有来找我。我第一个投诉的前台那位男士是我第二次投诉的还是同一个人……两次他都没有提供其他房间。第三次来的时候已经是下班时间了,你们的前台空无一人。前两次投诉的时候,他们应该带我去那个房间——结果他却告诉我,直到早上才能解决。
其次,场地的维护并非因为植物和植被——你们没有理由把鸟屎留在躺椅上,泳池周围的树木残骸也没有被清扫干净。
最后,我绝对没有以可接受的方式表现出粗鲁无礼……我对住宿条件非常不满,并表示我对此感到不满,但我从未使用过不当语言,也没有对任何人大喊大叫。如果说有什么不同的话,考虑到我受到的待遇,我觉得我当时的言辞反而让我保持了镇定。
我理解你需要撒谎来挽回面子,但事实上,我并不是唯一一个有同样感受的客人——早餐时,还有另外两组客人也表示他们觉得你们酒店维护得很糟糕,与照片和评论不符,以后再也不会住那里了。
总之——一定要清理干净。你的酒店本来可以做得更好,但现在太破旧了。真可惜。
(原文)
HORRIBLE HOTEL! RUN DOWN! DO NOT GO THERE!
There was a group of us that just visited the hotel.
the grounds were not well kept - bird shit all over pool loungers that the staff do not clean. Tree debris everywhere, again no one cleans. There was rust everywhere on the posts and wasps had set up nests so lying by the pool, wasps everywhere.
Our room although looked nice, was horrible! First we asked for a queen - we got 2 twins put together (and not 1 sheet, so we are together, but literally 2 twins just slide next to each other... romantic.. not! The bathroom was disgusting - the shower handheld and faucet were completely rusted. I killed about 5 ants on the bathroom counter top. And that's not even the worst part - from the time we entered the room - we killed about 20 mosquitos! We complained to the front and he just passed us off and didn't even try to change our rooms, saying we had to wait till the next day to see if anything was available. So that night we tried to get into bed, and found another surprise - looked like black specs and hair in the sheets! (pics attached) I almost threw up! Again went to front desk - no one there. We ended up taking beach towels and slept on the top of the beds, or rather tried to sleep because we had mosquitos buzzing around us all night! Probably got 5 bites each by morning.
Then in the morning we complained after I lost my temper, and the manager finally changed our room, after accusing that the hair was mine! I didn't even get into bed, just pulled back the sheets... ya, don't think so! What got me mad is that room was available the night before - it was empty, but because it was an upgrade, they didn't want to give it to us, so inside they made us endure a night of hell!
Breakfast was passable, but not great. Drinks at their pool bar were over priced and horrible ($13 euros for a pina colada which she had to google how to make and tasted terrible).
Location - this hotel was at the farthest point on the strip - and for the money, you can stay much closer and cleaner property. Everything was run down in this hotel. it was absolutely disgusting - no idea how it got a 4.6 star... just mind blowing.
IN RESPONSE TO YOUR REPLY
no... your staff did NOT come look for me. The man at the desk I first complained to was the same man that I complained to the 2nd time... both times, he offered no other room. The 3rd time I came was after hours, and your front desk was empty - no one was there. The first 2 times I complained, I should have been shown that room - instead he told me there was nothing that could be done until morning.
Secondly, the grounds aren't unkept because of plants and vegetation - there is no excuse why you leave bird poop on lounge chairs and tree debris isn't being swept up around the pool.
Lastly at absolutely NO time was I rude in an acceptable manner... I was very upset at the accommodation and expressed that I was, NEVER did I use inappropriate language or did I yell at anyone. If anything, considering how I was being treated, I think I help my composure very well.
I understand you need to lie to save face, but the reality is, I wasn't the only guest there who felt the same way - during breakfast, there were 2 other sets of guests who also stated that they felt your hotel was unkept and not to par with the photo's and reviews, and that they would never stay there again.
Bottom line - CLEAN your grounds. Your hotel has potential to be very nice, but it's run down. Quite a shame.