(由 Google 翻译)从 2006 年到 2025 年,我一直在这所大学来来回回。从爱迪生社区学院,到爱迪生州立学院,现在是佛罗里达西南州立学院。我总是因为方便而回来。
由于我没有合适的方式留下有关我的问题的反馈,除非它涉及学术建议或我和教授之间的实际违规行为(称为申诉),这两者都不适用于我,那么我将把它留在这里,也许会产生一些结果。也许不适合我,但也许他们的政策会发生变化,变得更加宽容。
您需要修复学生在手机损坏或丢失时访问在线课程的能力。将所有内容都捆绑到多因素身份验证中是解决数据盗窃预防问题的短视解决方案。
我是我所在公司的全职团队负责人,因此简单地休息一天来解决我的电话问题实际上是不可行的。
2025 年 2 月 5 日早上,我醒来时发现手机关机且没有反应。它死了。我没有丢掉它。我没有把它弄湿。它刚刚死了。我被锁定在所有在线课程之外,因为我无法再访问我的多因素身份验证器。
25 年 2 月 5 日晚上,由于我下班时 Verizon 已关闭,我上网订购了一部新手机并付费过夜。然而,由于晚上太晚了,直到周四才发货,周五晚上我收到了。
2025 年 2 月 7 日星期五早上,在上班之前,我给 FSW 的 IT 服务台打电话。有人告诉我,只要我的手机连接到我的个人 Google 帐户而不是我的 FSW 帐户,MFA 就应该随身携带。我询问过,他们确认,如果我的 MFA 附加到我的 Google 帐户,我就不必重置它。
周五晚上,我拿到了手机,下载了 Google MFA,但只有当我能让旧手机生成二维码供新手机扫描时,它才会保留旧数据。服务台已关闭,他们只会在工作时间重置 MFA,而不是周末。
我基本上无法访问涉及我帐户的所有内容,包括我的电子邮件和我所有作业所在的 Canvas,因为该机构的政策是,拥有 MFA 的学生可以登录,除了他们的物理 IT 部门之外,没有任何故障安全措施可以为您重置帐户。
我有 2 篇论文要在 2025 年 2 月 9 日到期,总共 325 分。我两项都得 0 分,因为我的教授对截止日期很不宽容。它把我的高 B 降到了中 C,并且我不能在这门课上争取 A(迷你 A,将于 2 月 27 日结束),我将不得不满足于只以 C 及格。
感谢 FSW 让您的学生做好充分准备,迎接您要让他们拥抱的无情世界。整个经历非常令人沮丧。这并不是说他们的服务台将我引向了错误的方向——这是一个无心的错误。决定没有故障保护,只是故意让学生在周末被锁在门外,到期作业得零分,必须有一个比现在更好的解决方案。
(原文)
I've been going back and forth with this college since 2006 to present day 2025. From Edison Community College, to Edison State College, and now Florida Southwestern State College. I keep coming back out of convenience.
Since there's not an appropriate way for me to leave feedback regarding my issue, unless it involves academic advising or an actual transgression between myself and a professor, called a grievance, neither of which apply to me, then I'll leave it here, and maybe something will come of it. Maybe not for me, but maybe a change to their policies to be more forgiving.
You need to fix the ability for students to have access to their online courses when their phone is broken or lost. Tying everything up into the Multifactor Authentication is such a shortsighted solution to the problem of data theft prevention.
I work full time as a team lead for the company I'm employed at, so simply taking the day off to resolve my phone issue wasn't really feasible.
On the morning of 2/5/25, I woke up to my phone off and unresponsive. It died. I did not drop it. I did not get it wet. It was just dead. I was locked out of all of my online courses because I no longer had access to my Multifactor authenticator.
On the evening of 2/5/25, since Verizon was closed when I got out of work, I went online and ordered a new phone and paid to have it overnighted. Since it was so late in the evening however, it didn't get shipped until Thursday and I received it Friday evening.
Friday morning, 2/7/25, before going into work, I called FSW's IT help desk. I was told that the MFA should carry over with my phone as long as it's attached to my personal Google account and not my FSW account. I asked, and they confirmed, that I wouldn't have to reset my MFA if it's attached to my Google account.
Friday evening, I got my phone, I downloaded the Google MFA, but it'll only carry over the old data if I can get my old phone to produce a QR code for the new phone to scan. The help desk was closed, and they will only reset the MFA during work hours, which is not the weekend.
I was essentially locked out of all things involving my account, including my email and Canvas where all of my assignments were, because of this institution's policy on students having a MFA to sign-in with no failsafe outside of their physical IT department being there to reset it for you.
I had 2 papers due on 2/9/25, that were a combined 325 points. I got a 0 for both because I have a professor who is unforgiving with her deadlines. It dropped my high B to a mid C, and instead of shooting for an A in this class (mini-A that concludes on 2/27), I will have to settle for just passing with a C.
Thank you FSW for adequately preparing your students for the unforgiving world that you're shooting them out to embrace. This whole experience has been incredibly frustrating. This isn't about their help desk steering me in the wrong direction--itwas an honest mistake. The decision to have no failsafe and just to willfully allow students to be locked out on the weekends, getting zeros for assignments that are due, has to have a better solution than what is in place right now.