(由 Google 翻译)流云酒庄午餐体验
酒庄环境优美,却因后勤安排不周和菜品分量不足而大打折扣。
我们预订了下午 1:15 的午餐,七人用餐,我们理解提前预订的三道菜套餐的条件,以及严格的 15 分钟餐桌保留时间限制。虽然品酒室的工作人员很有礼貌,并在我们抵达时提供了一杯气泡饮料(我们无法在餐厅就座,这可以理解),但随后的餐厅服务却令人失望,令人难以接受,最终让美丽的流云酒庄失望了。
时间安排严重出入
尽管酒庄对客人实行严格的 15 分钟迟到政策,但我们直到下午 1:15 的预订时间一个多小时后才入座。这次延误给这顿饭开了个坏头,浪费了我们计划中的里程碑式生日庆祝活动的宝贵时间。
未能提供套餐菜单上的菜品
餐点的送达和分配是主要问题,下午 2:25 才上菜。
• 开胃菜(沙丁鱼、鹰嘴豆泥、冷盘):我们要求多加一些面包来搭配蘸酱,结果一片都没剩。七个人只收到一片切成两半的面包?
• 主菜(鸡肉/牛排):我们点了五道主菜,服务员保证会提供广告里标明的配菜(沙拉和薯条),我们点了沙拉。然而,主菜上桌后,我们询问少了沙拉的事,却被告知厨房没有沙拉,事先没有沟通,就给我们换成了胡萝卜。令人费解的是,一份预订好的套餐竟然会缺少核心食材,而且用胡萝卜代替的决定是在没有征求顾客意见的情况下做出的。
• 甜点:甜点的分量控制依然到位。七位客人只收到了三片玉米糊蛋糕。两块奶酪也同样分量不足,每人只有一根火柴棍大小。
Passing Clouds 的氛围和葡萄酒品质确实令人赞叹,潜力巨大。餐厅的食物虽然美味,但运营缺乏私人酒庄用餐体验应有的组织性和专业性。餐厅对过度延迟上菜置之不理,长期缺少必需食材(面包、沙拉),以及套餐中明显的成本削减措施,这些因素严重降低了性价比,破坏了庆祝的气氛。
我们驱车走了很长一段路,严格遵守预订条款;结果,餐厅未能兑现其宣传的用餐体验。在管理层能够确保服务始终如一、份量合适以及可靠地执行预订套餐之前,我建议避免来这里用餐。
(原文)
Passing Clouds Winery Lunch Experience
Exceptional Winery Setting Undermined by Logistical Failures and some modest food portions.
We booked a 1:15 PM lunch reservation for a pax of seven, understanding the conditions of the pre-booked, three-course set menu and the strict 15-minute window for table retention. While the tasting room staff were courteous and offered a sparkling beverage upon our arrival understandably we couldn’t sit in the restaurant, , the restaurant service that followed was an unacceptable disappointment, ultimately letting the beautiful Passing Clouds winery down.
Significant Timing Discrepancy
Despite the stringent 15-minute late policy imposed on guests, we were not seated until well over an hour past our reserved 1:15 PM booking time. This delay set a poor precedent for the meal and wasted precious time from our planned milestone birthday celebration.
Failure to Deliver Set Menu Components
The meal delivery and portioning were the primary source of frustration, starters at 2:25 PM.
• Starters (Sardines, Hummus, Cold Meats): We requested more bread to accompany the dip none was left. Receiving just one slice of bread, cut in half, for seven people?
• Mains (Chicken/Steak): When selecting our mains of 5 selections, we were assured by the waiter that the advertised sides (salad and fries) would come with the dishes, we requested the salad. However, upon being served our mains later on, we asked about the missing salad and were informed, without prior communication, that the kitchen had run out of salad and we were instead given carrots. It is baffling that a pre-booked set menu can run out of a core component, and that the decision to substitute it with carrots was made without consulting the paying patrons.
• Dessert: The portion control continued with the dessert. For seven guests, we received only three slices of polenta cake. The 2 cheeses was similarly too modest, amounting to little more than a matchstick-sized piece per person.
The ambiance and the quality of the wines at Passing Clouds are indeed beautiful and hold great potential. However, the restaurant food was delicious although the operations lack the organisation and professionalism expected of a private winery dining experience. The combination of the excessive delay was not acknowledged by the restaurant, the chronic lack of essential components (bread, salad), and the clear cost-cutting measures applied to the set menu portions severely diminished the value for money and ruined the celebratory mood.
We drove a considerable distance and adhered strictly to the booking terms; in return, the restaurant failed to honor its commitment to the advertised experience. I would avoid the dining experience here until management can ensure consistent service, appropriate portion sizing, and reliable execution of their pre booked set menu.