(由 Google 翻译)总结:不要把你宝贵的时间、金钱、内心的平静,甚至愉快的短假,浪费在 The Cuckoo’s Nest Antiques 极其粗鲁的客户服务上——对回头客来说。
今天早上,我在佐治亚州麦凯斯维尔的 The Cuckoo’s Nest Antiques 买了两枚古钱币:一枚 1943 年的小麦钢制一美分硬币和一枚 1935 年的野牛镍币。当时,我快速地做出了选择,没有仔细分析,这样我和我的家人就可以趁着蓝岭风景铁路列车短暂停靠的时间,好好欣赏一下小镇的风光。
给我结账的老太太,一头齐肩的白发,比接待另一位顾客的太太高一点,体格也稍微壮一点,她非常乐于助人,态度也很好;她很有魅力,客户服务也很好。在我购买过程中,她告诉我,这个装在盒子里的古钱币展示架是从一个新的供应商那里买来的;她说,自从他大约一个月前加入“飞越疯人院”古董店以来,他的商品一直卖得很好。
我们的体验非常好,大约两个小时后,我的双胞胎妹妹决定在登上返回蓝岭的观光火车之前也买一枚同样的硬币。她让我帮她挑选硬币,因为我是个狂热的收藏家,已经收藏了37年。我选了妹妹的硬币,然后她就买了。
我选她的硬币时更加小心,所以等我的双胞胎妹妹选完后,我问柜台的女士——这次是那个身材较矮、略瘦、留着一头白发的女士(她的同事已经离开了)——我是否可以再看一遍这些藏品,或许可以把我之前买的硬币换成更漂亮的。
她拒绝了我——语气极其粗鲁,眼神充满恶意,脸上挂着令人作呕的、近乎痛苦的甜腻笑容。“我们很忙,”她说。 (不,他们不在:周围根本没有其他人——完全没有。)“它们(硬币)都一样;这就是我们卖得这么便宜的原因。”(不,它们并不都一样;即使是同一年份的硬币或纸币,其品质也参差不齐。作为一个几乎终生收藏的人,我深知这一点。)
我永远不会再来。
总之:千万别在她粗鲁的客服上浪费钱。如果她不仅对待顾客,而且对待*回头客*都如此不屑一顾,那么她、货币销售商,还是“飞越疯人院”古董店,都不值得你浪费时间、金钱和精力。
我成年后的大部分时间(我今年44岁)都在从事零售客服工作,这也是我离开时对那位收银员保持沉默,而不是像往常一样友好地打招呼和道别的唯一原因。我更希望对方能用一句讽刺的“愿上帝保佑你”来回应她——还夹杂着她应得的一两句脏话。
最重要的是,我为这家商店、她优秀的同事以及那位古董货币摊贩感到难过;他们才是这件事真正的受害者。他们——还有我:她的粗鲁和令人厌恶的态度实在太不合适了。别效仿她;也许她会吸取教训——希望她要么改邪归正,要么被解雇。
(原文)
Tl;dr: Don’t waste your valued time, money, peace of mind, or happy mini-vacation on The Cuckoo’s Nest Antiques’s exceptionally RUDE customer service — to repeat customers.
This morning, I purchased two antique coins at The Cuckoo’s Nest Antiques in McCaysville, Georgia: a 1943 steel wheat penny and a 1935 buffalo nickel. At the time, I made my selections quickly, without careful analysis, so my family and I could enjoy the rest of the town during the short window in which the Blue Ridge Scenic Railway train was in station.
The older lady who rang my purchase up, with shoulder-length white hair, a little taller, and slightly more heavy-set than her counterpart handling a different customer, was very helpful and nice; she was engaging and had great customer service. During my purchase, she relayed that the encased antique currency display is from a new vendor; she said his wares have done very well since he joined The Cuckoo’s Nest Antiques about a month ago.
We had such a good experience, my twin sister decided, about two hours later, to make the same purchase before we boarded the scenic train back to Blue Ridge. She asked me to pick her coins out for her as I am an avid collector, having done so for the past 37 years. I selected my sister’s coins, and she made her purchase.
I was more careful selecting hers, so once my twin was done, I asked the woman at the counter — this time, the shorter, slightly slimmer one with close-cropped white hair (her colleague had stepped away) — if I could please peruse the collection once more, possibly exchanging my earlier coins for more attractive ones.
She denied me — in an exceptionally rude tone, her eyes full of malice and her face plastered in a sickening, saccharine smile not far from a grimace. “We’re very busy,” she claimed. (No, they were not: No one else was around — at all.) “They [the coins] are all the same; that’s why we sell them so cheap.” (No, they are not all the same; currency quality varies widely, even from coins or bills of the same year. As a nearly lifelong collector, I know this for a fact.)
I will NEVER return.
Bottom line: DO NOT WASTE YOUR MONEY ON HER RUDE CUSTOMER SERVICE. If she treats not just customers but *repeat* customers with such disdain, neither she, nor the currency vendor, nor The Cuckoo’s Nest Antiques are worth your time, money, or trouble.
I have worked in retail customer service throughout most of my adult life (I am 44 years old), and this is the only reason I snubbed that cashier with silence on my way out instead of the friendly greeting and goodbye ever present on my lips. I much would have preferred a backhanded “Bless your heart” — laced with the profanity or two she earned.
Most of all, I feel bad for the store, her wonderful coworker, and the antique currency vendor; they are the real victims in this story. Them — and me as well: Her rudeness and abhorrent attitude were the opposite of appropriate. Don’t be likewise; maybe she will learn a lesson — and hopefully either change her ways or get fired.