(由 Google 翻译)这是我发布的第一篇一星评论。
长话短说,当出现问题时,企业主不会承担责任。
在本例中,价值 32 美元的管道部件在更换泳池泵时损坏。
结果,水泵不仅在安装日期后一周停止工作(当天支付了 1070 美元),而且业主还厚颜无耻地威胁我,因为管道部分的发票无效。 。
不要相信这家公司,尤其是当老板是一位拥有 MBA 和 CPA 资格的经理,并且会争论 32 美元的零件时。
照片展示了故事。
这是这个故事的长版本:
想象一下,您的泳池泵坏了,电路熔断并跳闸,否则泳池消毒系统之前就可以正常工作。 现在是夏天,您不希望游泳池变绿。 Swimart 接到电话询问更换泵的报价,并在一周后安排了工作。 泳池消毒系统是由前任业主的 Swimart 安装的,泵之前已更换(这是刚刚更换的 Waterco 型号)。 上次我很高兴看到 30 分钟内完成的工作。 直接断开和重新连接,尽管需要按特定顺序断开部件,并对管道电路进行了细微调整。
这一次,第一天的工作几乎花了一整天的时间。 我当时并不在房子里,但不断收到监控系统的通知,说有人在房子的那个区域呆了一天的大部分时间。 我认为这是一项简单的工作,而且他们也参加了该网站,所以我立即付款了。 直到几天后我检查了泳池泵,才发现泄漏和安装失败。 我必须找到故障部件并尝试连接电路,然后意识到管道已物理损坏。 没有任何消息或注释表明该工作未完成。 更糟糕的是,等房产中介追上来后,他们才反应过来,泳池已经变成绿色了。
在泵损坏之前就暗示泵已经泄漏是可笑的。 泄漏将在 30 分钟内将池中的水排空至撇渣器液位以下。
同样荒谬的是,业主回复中建议切割并连接一根PVC管以适应电路需要花费2个小时,这只能表明相关人员的技术无能。
当非技术背景的人进入新的技术领域时就会发生这种情况。 业主无法回答我直接的技术询问,也未能表现出对基本工程原理的理解。
然而,正如信件中所示,会计师非常擅长追债,并威胁要玷污信用评分。 幸运的是,在过去的二十年里,我多次在法庭上成功地捍卫了我的消费者权利。
一旦案件得到解决并进入公共领域,我将上传法律质疑的结果和文件。
(原文)
This is the first ever one star review I have posted.
Long story short, the owner of the business would not accept responsibility when things go wrong.
In this case, a $32 plumbing part that was damaged during pool pump replacement.
As a result, not only was the pump out of action for one week beyond the installation date (payment of $1070 was paid on the same day), the owner had the audacity to threaten me with debt collection over an invalid invoice for the plumbing part.
DO NOT trust this business, especially when the owner is a manager with MBA and CPA qualifications who argues over $32 parts.
The photos shows the story.
HERE IS THE LONG VERSION of the story:
Imagine you have a broken pool pump that fused and tripped the electricity circuit, otherwise the pool sanitization system was fully functional beforehand. It is summer time and you do not want the pool to turn green. Swimart was called to quote for a replacement pump and then scheduled the job one week later. The pool sanitization system was installed by Swimart under the previous owner, and the pump had previously been replaced (it's a Waterco model that was just swapped out). I had the pleasure of watching the job done in 30 minutes last time. Straight forward disconnection and reconnection, though the parts needed to be disconnected in a particular order, and minor adjustment was made to the plumbing circuit.
This time around, it took almost a full day to do the job on the first day. I was not at the property but kept receiving notifications from the surveillance system that someone is at that section of the house for most of day. Thinking it's a simple job and they have attended the site, I made the payment straight away. Not until I checked the pool pump a few days later, the leak and failed installation was apparent. I have to find the faulty part and attempt to connect the circuit, then realizing the plumbing was physically damaged. There was no messages or notes to indicate the job was incomplete. What's worse, they only responded after the real estate agent chased them up, by the time the pool had turned green.
It's ludicrous to suggest the pumping was leaking before the pump broke. The leak would have emptied the pool below the skimmer level within 30 minutes.
It is just as ridiculous to suggest cutting and joining a piece of PVC pipe to fit into the circuit should take 2 hours in the owners reply, only to show the technical incompetency of the people in question.
This is what happens when people with non-technical backgrounds get into a new technical field. The owner could not answer my straight forward technical enquiries, and fails to show understanding of basic engineering principals.
However, accountants are extremely competent at chasing debts, and threatening to tarnish credit scores, as shown in the correspondence. Fortunately I have successfully defended my consumer rights in the court of law multiple times in the last two decades.
I will upload the results and documentations of the legal challenge once the case is settled and in the public domain.