(由 Google 翻译)对我在西姆拉 Puri B&B 和 Nirvana rooms 的住宿的诚实评论
最近我在西姆拉的Puri B&B和Nirvana rooms住了两晚,我的体验远非令人满意。以下是我的住宿详情,以帮助未来的旅行者做出明智的决定。
预订体验和第一印象
我在 Justdial 上找到了该房产,并决定直接给业主打电话。虽然 MakeMyTrip 上豪华客房的房价为 1,800 卢比,但业主以 2,500 卢比的价格向我提供了所谓的“超高级露台房”,声称这是升级选项。相信他的保证,我通过电话预订了房间。然而,抵达后,我意识到“高级露台房”只不过是带有露台的标准房,高级标签感觉完全不合理。
房间及设施
西姆拉寒冷的天气让房间非常不舒服,特别是对于我 4 岁的孩子来说,因为房间里没有足够的毯子。尽管标榜为高级房,但房间并不包括充足的暖气等基本设施。当我询问加热器时,我被告知每晚 550 卢比。在如此寒冷的天气里收取基本取暖费既不合理又具有剥削性。在得知费用后,我拒绝继续使用取暖器,这让我们度过了两个不眠、寒冷的夜晚。
当我向业主抱怨房间不够温暖时,他答应确保我们第二天晚上不会感到寒冷。然而,这一承诺要么被遗忘,要么被忽视,因为没有做出任何额外的安排。这种缺乏后续行动的情况凸显了令人失望的缺乏同理心和对客人舒适度的关心。
清洁度和服务
虽然我同意酒店很干净,正如一些评论提到的那样,但仅靠清洁度并不能弥补工作人员糟糕的服务和冷漠的态度。结帐时,接待员出示了我们住宿期间点的茶的账单,其中包括三种茶的费用。正当我们要离开酒店时,店主跑过来——并不是要向我们告别,而是声称我们没有支付另外两杯茶的费用,每杯茶的价格为 25 卢比。仅仅为了 50 卢比,他就竭尽全力让我们难堪,这给本已不愉快的住宿留下了苦涩的味道。
位置和可达性
该物业位于交通不便的地方。客人必须沿着陡峭的斜坡步行约 5 分钟,然后爬 30 至 40 级楼梯才能到达接待处。对于有孩子或老人的家庭来说,这尤其具有挑战性。更糟糕的是,工作人员在退房时没有为我们提供任何行李协助,尽管看到我们很挣扎。
可疑的正面评价
根据我的经历,我忍不住质疑这家酒店收到的正面评价的真实性。业主似乎不是一个守信用的人,没有兑现承诺,也没有真正关心客人的舒适度。他给人的印象只是另一个骗钱的酒店老板,没有什么特别的东西可以提供。考虑到他的态度和低于标准的服务,如果大多数正面评论是虚假的或强迫的,我不会感到惊讶。
底线
Puri B&B and Nirvana Rooms 是另一家以利润至上而非真诚待客为导向的酒店。业主将标准间加价为“高级露台房”、收取额外的暖气费、追究客人小额费用等见不得人的做法,暴露了他们缺乏专业精神。
我强烈建议旅行者避开这家酒店。西姆拉有更好的选择,不仅提供干净的房间,而且还优先考虑客人的舒适度和体验。如果您重视心灵的平静和金钱,请远离这个地方。
(原文)
A honest Review of My Stay at Puri B&B and Nirvana rooms, Shimla
I recently stayed at Puri B&B and Nirvana rooms in Shimla for two nights, and my experience was far from satisfactory. Here’s a detailed account of my stay to help future travelers make an informed decision.
Booking Experience and First Impressions
I found the property on Justdial and decided to call the owner directly. While the room rates on MakeMyTrip for a deluxe room were listed at ₹1,800, the owner offered me a so-called "super premium terrace room" for ₹2,500, claiming it was an upgraded option. Trusting his assurance, I booked the room over the phone. However, upon arrival, I realized the "premium terrace room" was nothing more than a standard room with a terrace attached, and the premium tag felt completely unjustified.
Room and Amenities
Shimla's freezing cold weather made the room incredibly uncomfortable, especially for my 4-year-old child, as the room lacked adequate blankets. Despite being marketed as premium, the room did not include basic amenities like sufficient heating. When I inquired about a heater, I was told it would cost ₹550 per night. This charge for basic heating in such cold weather was both unreasonable and exploitative. I refused to proceed with the heater after learning about the cost, which left us to endure two sleepless, freezing nights.
When I complained to the owner about the room's lack of warmth, he promised to make sure we wouldn’t feel cold the next night. However, this promise was either forgotten or ignored, as no additional arrangements were made. This lack of follow-through highlighted a disappointing lack of empathy and care for guest comfort.
Cleanliness and Service
While I agree that the property was clean, as some reviews mention, cleanliness alone cannot make up for the poor service and indifferent attitude of the staff. At checkout, the receptionist presented the bill for the tea we ordered during our stay, which included charges for three teas. Just as we were exiting the property, the owner came running—not to bid us farewell, but to claim we hadn’t paid for two additional teas costing ₹25 each. For a mere ₹50, he went out of his way to embarrass us, which left a bitter taste at the end of an already unpleasant stay.
Location and Accessibility
The property is located in a spot that is inconvenient to access. Guests must walk down a steep decline for about five minutes and then climb 30–40 stairs to reach the reception. This can be especially challenging for families with children or elderly members. To make matters worse, the staff didn’t offer any assistance with our luggage during checkout, despite seeing us struggle.
Questionable Positive Reviews
After my experience, I cannot help but question the authenticity of the positive reviews this property has received. The owner does not seem to be a man of his word, failing to deliver on promises and showing no genuine concern for guest comfort. He comes across as just another money-mongering hotelier with nothing special to offer. Given his attitude and the subpar service, I wouldn’t be surprised if most of the positive reviews are fake or forced.
Bottom Line
Puri B&B and Nirvana Rooms is yet another property driven by a profit-first approach rather than genuine hospitality. The owner’s shady practices of upselling a standard room as a "premium terrace room," charging extra for heating, and chasing guests over trivial amounts showcase their lack of professionalism.
I strongly advise travelers to avoid this property. There are far better options in Shimla that offer not just clean rooms but also prioritize guest comfort and experience. If you value your peace of mind and your money, stay away from this place.