(由 Google 翻译)重要警告:卡萨尔喜马拉雅高地酒店管理不专业
[注:此评论专门针对酒店员工和管理层。我没有入住该酒店,因此无法评价实际入住体验。]
我于2025年4月13日预订了卡萨尔喜马拉雅高地酒店,入住两晚(4月18日至20日),并预付了50%的预订金。酒店很快发送了一封确认邮件,确认了预订。
然而,由于突发医疗紧急情况,我未能出行,并于4月17日下午通知了酒店工作人员——这比入住时间提前了很久。尽管情况确实如此,但工作人员拒绝退款。
我礼貌地请求在未来1-2个月内更改入住日期。起初,酒店管理人员同意了,但当天晚上,总经理以“取消政策”为由推翻了这一决定。查看确认邮件后,我发现邮件中根本没有提及任何取消或退款政策。
我多次尝试将此事上报给业主或高层管理人员,但完全没有得到任何回复。员工缺乏责任感和不专业的态度实在令人失望。
诚挚地警告所有计划入住这家度假村的人:预订前请三思。如果发生任何意外情况,不要指望他们能灵活处理、体谅,甚至基本的专业素养。一旦他们拿走了你的钱,你就只能靠自己了。
编辑于2025年4月22日 - 业主回复后,我需要更新我的评论,因为我找不到其他方式来回应业主或管理层的最终评论。
回复:
你们在邮件中提到过取消政策吗?——没有。{考虑到长周末的情况,我要求你们的团队提供其他日期,你们的高管同意了,但第二天总经理又拒绝了。} 这是我最初的请求,而不是退款。
我打电话请你们团队提供其他日期,但完全没有回复。(我已经打了好几个电话,发了好几封邮件。)
“一般来说,我不会公开任何私人对话,但大家需要知道到底发生了什么。请看下面WA和酒店总经理的聊天截图,你们的总经理在通话中要求我提供其他日期,并保证会确认可行性。” 你们想让我把之前要求你们提供酒店取消政策详情的邮件截图也发上来。为什么你们没有在邮件或WA聊天中回复呢?
“显然,我不需要那些捏造事实的人的证实。如果你们连别人的医疗紧急情况都无法理解,那我就没什么好说的了。” 你们这些人似乎连一个简单的请求都不明白。
请把我辛苦赚来的钱捐一部分给一个崇高的事业。
祝你未来生活愉快。
(原文)
Important Warning: Unprofessional Management at Kasar Himalayan Heights
[Note: This review is specifically about the hotel staff and management. I did not stay at the property, so I won’t comment on the actual stay experience.]
I booked Kasar Himalayan Heights on 13th April 2025 for 2 nights (18th–20th April) and paid 50% of the booking amount upfront. The hotel promptly sent a confirmation email confirming the reservation.
However, due to an unexpected medical emergency, I was unable to travel and informed the hotel staff on the afternoon of 17th April – well in advance of the check-in time. Despite the genuine nature of the situation, the staff refused to refund any amount.
I politely requested for alternate dates within the next 1–2 months. Initially, the executive agreed, but later that evening, the General Manager reversed the decision, citing a “cancellation policy.” Upon reviewing the confirmation email, I found no mention whatsoever of any cancellation or refund policy.
I made several attempts to escalate the matter and contact the owner or senior management, but received no response at all. The lack of accountability and unprofessional attitude displayed by the staff is truly disappointing.
A sincere warning to anyone planning to stay at this resort: Please think twice before booking. In case of any unforeseen circumstances, do not expect flexibility, empathy, or even basic professionalism. Once they’ve taken your money, you’re on your own.
Edited on 22.04.2025- I need to update my review after the owner's response, as I couldn’t find any other way to address the final remarks made by the OWNER or whoever responded from the management side.
Response:
Did you mention any cancellation policy over email? – NO. {Seeing the situation of Long weekend, I asked your team to provide the alternate dates to which your executive agreed & later declined by GM next day.} This was my Initial Request not the refund.
I asked your team over the phone to provide alternate dates, to which I received ZERO response. (I have made several calls & multiple emails.)
"Generally, I don't display any private conversations in the public domain, but people need to know what exactly happened. Check the below screenshots of WA chat with Hotel GM, where your GM asked me to provide alternate dates (Over the call) & assured he would confirm the feasibility." You want me to add EMAIL snaps where I asked you to provide the detail or Hotel Cancellation Policy. Why you have not responded over the email or either on WA chats.
"Obviously, I don’t need validation from people who are making false claims. If you can’t understand someone’s medical emergency, then there’s nothing more for me to say." ! You people don’t seem to understand even a simple request.
Please donate a portion of my hard-earned money to a noble cause.
Have a great life ahead.