Geneva Hostel

I think this was probably the worst experience I have ever had in a hostel. At first it looked very nice, but everything started going wrong as soon as I walked into the reception. Check-in was at 15:00, and I arrived at 14:45. I had paid for a city taxi, they registered me, and told me I would get the room key in about 15 minutes and that I should wait. Even though I was sitting right there, they completely forgot about me. The staff were in a small room behind the reception talking, and until I went up to them myself at 15:30 to remind them about the room key, they had not remembered me at all. I was sitting there tired after traveling with my luggage, which was very frustrating. It is also obvious that they do not have enough staff at the reception, and this affects the whole experience. They also did not say anything about breakfast, and when I asked, they replied very rudely, saying that everything was written on the receipt. The tone and attitude of the staff made it a very unpleasant moment. As for the room, keep in mind that you have to pick up your bedding from reception and make your own bed. When you leave, you also have to strip the bed and bring the bedding back to reception. This is very strange because in all the hostels I have stayed in, I have never seen anything like this. It is clear that the hostel is cutting costs on room service, which is disappointing since the room is already quite expensive for a hostel. Another problem is that the hostel allows check-ins late in the evening, even after 23:00. Guests who arrived around midnight came into the room while everyone was sleeping. They were loud, turned on the lights to put bedding on their beds, and banged the lockers while storing their bags. They woke up many of us in the room. The floor in the room is extremely creaky when someone walks, the windows are poor quality and you can hear construction noise from outside all night. The room door does not close automatically, so if someone leaves and forgets to pull it shut, you might end up sleeping with an open door. There is also a gap under the door, so the hallway light shines directly into the room, which made it even harder to sleep after a long and tiring day. The beds do not have a small shelf to place your phone, earphones, or anything else safely. I had to keep my phone and earphones under my pillow all night. The sinks in the bathrooms and rooms were dirty and full of hair, looking like nobody had cleaned them for a long time. The toilets were also stained. As for dinner, the food was fine, but you will not find any napkins in the restaurant area to clean your hands after eating. Because of all this, I really would not recommend staying at this hostel. You would expect much better, especially in Switzerland, and guests should never have to deal with so many issues.