Casa Andina Select Miraflores

Casa Andina operates three hotel tiers in Lima: Classic (budget), Select (mid-tier), and Premium (upscale). I stayed at the Casa Andina Select Miraflores, which markets itself as a modern, business-focused option. The experience did not meet expectations. The building is older, and the hotel itself looks dated. The carpets in the hallways are stained and worn, and in some areas the paint is flaking from the walls. Although the rooms have been renovated, these visible signs of neglect detract from the overall guest experience. The rooms themselves are clean, functional, and moderately modern. Furnishings are in good condition. However, the bed was uncomfortable, and infrastructure noise was a persistent issue. Any time a neighbouring guest used water—whether from the sink, toilet or shower—a loud mechanical rumble echoed through my room, waking me multiple times per night. Guest noise was also a problem. On five of the seven nights I stayed, guests returned around 2 or 3 a.m., speaking loudly in the hallways and slamming doors. I escalated this to hotel management and was told there was nothing they could do. The property appears to lack any noise mitigation strategy or after-hours supervision. Breakfast is included but was among the poorest I have seen at a four-star hotel. Items regularly ran out and were only replenished upon request. Selection was limited, and food quality was substandard. I also became ill after eating lunch in the hotel’s restaurant—the only time I experienced digestive symptoms during my stay in Peru. The hotel advertises a hot tub, but the water was tepid and appeared untreated. The temperature did not meet hot tub standards, and the condition suggested inadequate chlorination. Shower water had a similar issue: even at full heat, it was barely warm. The elevators are very small and slow, which already causes delays. For roughly half of my one-week stay, only one elevator was operational, further increasing wait times and creating regular congestion, especially during peak hours. The hotel does not provide complimentary bottled water, which is uncommon for a four-star property in a country where tap water is not potable. There is also no ATM on site. Guests are directed to a nearby supermarket that imposes a 400-sol limit per transaction, which can be inconvenient for travellers requiring larger cash withdrawals. The location is excellent—central, walkable and well connected to dining and transportation. However, English proficiency among staff at the front desk and restaurant was unexpectedly limited for an international hotel chain. Overall, Casa Andina Select Miraflores may suit short-term guests with minimal requirements. Those expecting a restful, four-star experience with reliable service and infrastructure will likely be disappointed.