Blanq Carmen Hotel

We stayed for two nights at the end of May and were delighted with our stay. The hotel is clean, modern and perfectly located. We had a spacious inner room which was very quiet, had a fridge and a lovely big shower. We were looked after by Alessandra who very helpful and gave us recommendations of near by restaurants. We enjoyed a complimentary cocktail on the rooftop terrace with fantastic views of the city. We wouldn’t hesitate to recommend this hotel and will definitely stay here again as we hope to return to Valencia again one day.

My sister and I just spent five days at this wonderful hotel located in the historic district of Valencia. This was our second stay here in the past year. The location was perfect being close to the Cathedral, restaurants and numerous shops. Our room and bathroom were cleaned daily and our view of the park was a beautiful way to wake up each morning. The breakfast was plentiful and delicious. In the evenings we enjoyed cocktails on the delightful rooftop. The hotel staff, in particular Neyvel and Preston, were most helpful in making our stay memorable. We will definitely return. Margaret from Texas

Amazing location - close to everything. Rooms were nice and clean with fridge and tea/coffee facilities available. Special thanks to Front of House staffmember “Neyval” who was so friendly and welcoming when I arrived early, and happy to accommodate my few requests, always with a smile. Lovely breakfast for a very reasonable price. Unfortunately had noisy neighbours (two women) who came home late one night, very merry and one in particular kept laughing like a donkey which made it hard to sleep. Also - one Front of House staff member, female with long, bleached “cornrows”, despite having an excellent command of the English language, was cool and indifferent to the guests and did not smile as people arrived. Having worked in hotels myself, I found this not a great advertisement for your lovely hotel. Overall, I would definitely stay here again.

The only saving grace for this hotel is the very nice manager Andrei and the rooftop pool. We arrived quite late at night to check in and were met with two different guests complaining about finding cockroaches in their room, which wasn’t a great thing to hear when checking into your room. The receptionist on duty was very rude to the guests, saying things like “what do you want me to do about it?” When we got up to our room, we found stained towels, walls stained with what looked like foot marks, a shower that looked like it hadn’t been cleaned in a while, and just overall dust and dirt in many places. My partner decided to call booking.com to complain and see if we could get moved to another room, booking.com then preceded to call the receptionist, and he claimed that they do an extensive clean, before every new guest (I don’t know about that…). Booking.com then told us we had to go talk to the receptionist downstairs, at this point it was 2am, but my partner went down to speak with the receptionist and was met with the phrase “what, you want some towels?” with pure sarcasm. My partner, calmly told him about the situation and was not given a singular solution, just told to go back to his room. The next day, there was a different staff member, Andrei, who was very kind to us, so we decided to bring up the situation, turns out Andrei is the manager and was very apologetic for everything that had happened. He decided to give us free breakfast for the inconvenience. The next morning we went to a buffet style breakfast that usually costs €12 per person, and it was a very average continental breakfast, not much warm food. And to top it all off, the muffin my boyfriend picked up had mold on it 😭😭, and it was prepackaged, which means it must have been there for a LONG time, or kept in very poor temperatures to grow mold. The pool on the roof is nice and the location is great, but overall we were very disappointed with our trip.

Had a lovely stay at Blanq Carmen Hotel. Very well located and close to the beautiful Serrano towers. Arantxa was very friendly and helpful on the front desk and even allowed a slightly late check out for us as my husband had an online class. Would definitely recommend if you are planning a short stay in the city!