(Translated by Google) I don't even want to give a single star for this customer service!
I visited the store around 11:45 AM on October 3rd, 2025, and there was a single male staff member serving customers. I was told the time based on the previous customer's order, so I waited while looking at the products, and after a while it was my turn, so I mentioned the product name and was told, "Please choose a size." I thought he meant the size of the ice cream cup, so I said the size of the cup, and he said in a slightly annoyed tone, "No, I mean the size of the ice cream!!" So when I started to say, "Junior size," he asked, again in an annoyed tone, as if to cover up my order, "Are you sure the junior size is okay?" So I said, "I want to eat three kinds, so the junior size is fine," and to make sure, he said, "You mean junior size?" and showed me a menu with the ice cream sizes on it and said, "These are the actual sizes!" So I said, "Ah, this is too much trouble, never mind!" and turned my back, and just then I heard the sound of the display case door slamming shut!
The male staff member had a bad attitude, so I filed a complaint with Baskin-Robbins customer service! 😡
(Original)
星、1つも付けたくない接客態度でした!
2025年10月3日のAM11:45頃、来店をしワンオペで男性スタッフが接客をしていて、前のお客様のオーダーで時間が事を伝えられ商品を見ながら待っていて、しばらくすると私の番になったので商品名を言うと「サイズを選んでください」と言われ、アイスのカップのサイズだと思いカップのサイズを言うと、ちょっとキレ気味の口調で「そうじゃなくてアイスのサイズです‼️」と言われたので、「ジュニアサイズで」と言い掛けたときに、オーダーに被せるように「ジュニアサイズで良いんですか?」と、またもキレ気味に口調で言ってきたので「3種類食べたいのでジュニアサイズで良いです」と言うと、更に念を押す様に「ジュニアサイズで良いんですね!」と良いながら、アイスのサイズが載ったメニューを見せて「これが実際のサイズ同じです!」と言ってきたので、「あっ、めんどくさいので、もぉ良いです!」と背を向けた途端、「バターン」っとショーケースの扉を閉める音がした!
接客態度の悪い男性スタッフだったので、サーティワンのお客様相談室にクレームを入れました!😡