TLDR: mold in the rooms, mold on the pans and cutlery, no hot water, room not clean and covered in mosquito’s/ants/crabs, old rundown place. No one at reception to help with questions past 18.00. Room not lockable at other entrance.
We arrived here to stay for 2 nights before heading to Corcovado. We arrived around 14.30, checked in and were told there would be someone at reception until 18.00.
Once we got into the room we noticed the smell of mold. We’re generally not picky people, so we figured it’d be fine for 2 nights. We then noticed the room was full of ants, crabs in the bathroom and mosquitos absolutely everywhere. There was sand and hair in the bed, it generally just wasn’t clean. Around 18.00 we wanted to cook dinner in the outdoor kitchen and noticed the pans and spoons were covered in mold… but there was no one at reception anymore to help us.
When I wanted to shower after dinner, there was no hot water. There was, again, no one at reception to help. I texted the number given but got no response that night.
The worst thing was the mosquito net in front of the window/door to outside. Apart from the fact that it had holes, it wasn’t big enough to cover the door meaning that any and all bugs wanting to come in, could come in. I’ve travelled a lot. We’ve been in other hotels (similarly priced) in this country. I understand wildlife and bugs are part of this place. But this was just beyond subpar. I was stung all night and there was nothing we could do about it.
The remote to the AC was broken, meaning the AC was stuck on freezing. There was nowhere to hang or even place clothes. Nowhere to sit in the room. The backdoor of the hotel room isn’t lockable — meaning anyone can just walk into your room…
That night we decided to check out early. We didn’t want to stay here another night. The next day my husband explained that we were disappointed in the room and it didn’t meet the expectations set by the pictures. The owner of the hotel let us pay for the time we stayed, so we didn’t have to pay for the 2nd night which was fine. We would have left even if we did have to pay, honestly.
We got the impression that the owner knows of all these issues, he didn’t seem very surprised. He said the maintenance guy won’t be here to fix the shower. He did say he wished we’d told him earlier — this was literally impossible. There was no one at reception and I did text the number, but got no response until the next day when we had already decided to leave… the owner also used the fact that he had given us an upgrade in his defense. No one had told us we had gotten an upgrade, we didn’t need an upgrade, we needed a clean room with a working mosquito net without mold…
We were super disappointed in the place and relieved to leave early. Pictures show the faulty mosquito net, with holes at the top and bottom…
EDIT: the owner edited his own reply days after replying, and writes that the pans were not moldy. Yes, they were, and when we told the owner about this he apologized for it. :)