(由 Google 翻译)这可能是我过去十年里最糟糕的一次餐厅体验。我和妻子根据朋友的推荐和网上的好评,为我们自己和五个月大的孩子预订了新开的Scenic Café餐厅。结果,我们的用餐体验完全没有好评。
食物。我们点了几个半壳生蚝。盘子里的配菜不错,但生蚝本身个头很小,而且是我吃过的所有生蚝中,最不冷的。我们还点了服务员推荐的牡蛎肉。咖喱汤还不错,但咖喱味太淡了。唯一一道我们觉得还不错、符合这家餐厅高端餐饮理念的菜是梅子,它的摆盘精美,口感绝佳。我们点了服务员推荐的瑞典肉丸,他说“绝对比宜家的好吃”,这反而引出了比较,说实话,它们真的很像。最后,我们点了味噌鲈鱼,做得很精致,鲜嫩多汁。海藻、胡萝卜和白萝卜的搭配感觉像是事后才想到的。海藻的味道和包装里的东西没什么两样。
服务。我们的服务糟透了。我们刚坐下时,服务员就喋喋不休地向我们推荐菜单,然后至少有30分钟的时间离开了我们的桌子,去照顾一张更大的桌子。他终于回来给我们点菜了,我们等了很久才等到开胃菜,大概又等了45分钟。吃完开胃菜后不久,我们注意到服务员朝我们这边走来,于是赶紧转身朝厨房走去。大约五分钟后,他回来告诉我们厨房没有忘记我们,我们的菜正在准备中。然后我们又等了至少半个小时。在此期间,我们看着整道菜被端到了其他桌子上。这时,我们的服务员过来告诉我们,由于时间延误,甜点需要餐厅免费提供。又等了15分钟,我们的菜终于上桌了,餐厅里除了我们之外的最后一位客人也离开了。这时,服务员的脚步变得有些迟缓,大概是觉得尴尬,故意躲着我们。到了晚上,服务员过来修改了之前提供的甜点,并建议我们带一块蛋糕回家,大概是因为厨房已经关门了,餐厅里只剩下我们几个人了,他们不想再开门做甜点。回想起来,我真希望服务员能意识到自己没有好好服务我们这桌,是自己的疏忽导致了延误。我通常以为他会请其他员工帮忙,或者找他的经理帮忙。
氛围。餐厅氛围很温馨。可惜的是,我们被安排在一个房间里,里面还有两张小桌子和一张大约20人的桌子。由于房间很小,这张桌子特别吵。我无意责怪顾客,但你觉得餐厅不应该在这么大的聚会里安排其他客人吗?
我们并不常去外面吃饭,也不经常在外面吃好吃的。我们真的很喜欢自己做饭,也喜欢去那些我们认为比在家做得更好的高级餐厅,享受那种让用餐体验变得特别的优质服务。至于食物,New Scenic Cafe 并没有做太多创新或特别的事情来让食物本身显得特别,或者值回票价。我去过很多其他餐厅,它们的食物都有些令人失望,这很正常。然而,我希望用餐体验和服务能够弥补食物本身的不足。可惜的是,Scenic Cafe 的体验就差强人意。这真是令人失望,也为原本美好的北岸之旅画上了句号。下次我们只去 Culvers 餐厅。
(原文)
This was probably the worst restaurant experience I’ve had in the past decade. My wife and I made a reservation for ourselves plus our 5-month old at new Scenic Café based on recommendations from friends and rave reviews on the Internet. Our experience was anything but rave.
Food. We ordered a few oysters on the half shell. The accompaniments on the plate were nice, but the oysters themselves were small and notably the least cold of any raw oyster I’ve ever been served. We also ordered the muscles at our waiters recommendation. The curry broth was fine, but rather one note with just curry flavor. The only dish that we thought was good and lived up to this restaurant’s fine dining aspirations was the plum, which was artfully plated and had fantastic textures. We had the Swedish meatballs that our waiter recommended and described as “ definitely better than IKEA”, which only invited the comparison and they honestly were quite similar. Finally, we had the miso Seabass, which was well prepared and tender. The accompaniment of seaweed, carrot and radish felt like an afterthought. The seaweed tasted the same as something you would get from a package.
Service. Our service was awful. Our waiter was boisterous with menu recommendations when we first sat down and then abandoned our table for at least 30 minutes while tending to a much larger table. He finally came back and took our order and there was a long wait for our appetizers to arrive, probably another 45 minutes. A while after we had finished the appetizers, we noticed the waiter walking our way and quickly wheel back around towards the kitchen. He came back about five minutes later to say that the kitchen hadn’t forgotten about us, and that our food was being worked done. We then waited at least another half hour. In the meantime, we watched entire courses be brought out to other tables. At this point, our waiter came by and did mention that dessert would be on the restaurant due to the delay. After waiting another 15 minutes, our food finally arrived as the last guests in the restaurant besides us left. Our waiter became more sparse by this point, presumedly avoiding us due to the awkwardness of the situation. At the end of the night, the waiter came by and amended his prior offer of dessert and suggested that he could send us home with a piece of cake to go, presumably because the kitchen had now closed as we were the only people left in the restaurant and they would not want to reopen it to make dessert. On reflection, there were multiple points, where I wish that our waiter would have realized that he was not providing proper service to our table and is inattentiveness was causing delays. I would typically expect that he would ask other staff to help or ask his manager for assistance.
Atmosphere. The restaurant has a cozy atmosphere. Unfortunately, we were placed in a room with two other small tables and one table of approximately 20 people. Due to the small size of the room, this table was extremely loud. I don’t fault the patrons, but do you think that the restaurant should not have seated other guests in this room with such a large party there.
We are neither strangers to find dining nor are we frequently eating nice meals out. We really enjoy cooking for ourselves and love going to fine dining restaurants that we think are doing things better than we could accomplish at home, all well enjoying a level of service that makes the experience feel special. With regards to the food, New Scenic Cafe is not doing anything so innovative or special so as to make the food itself feel special or worth the high price that they are asking. I have been to plenty of other restaurants that disappoint somewhat on food and that is fine. However, I do hope for an experience and service that make up for what the food itself cannot accomplish. Unfortunately, this is where Scenic Cafe fell flat. What a disappointment and low point for an otherwise nice trip to the North Shore. Next time we’ll just stop at Culvers.