(由 Google 翻译)以前我一年只去两次,以前很喜欢来这里。后来我去得更频繁了,以下是我的经历:比如,每次我打电话订超值套餐(我特意点了早餐三明治),他们都会单独收我饮料费,即使菜单上已经包含饮料。大约第三次之后我问他们这个问题,他们说:“哦,我直接说了原价,因为你没说要超值套餐。”
他们的菜单上甚至没有这个版本。我问:“好吧,那么原价和超值套餐有什么区别?”他们说薯饼的份量更大。Shawty,不,其实并没有。事实上,我点超值套餐的时候,薯饼的份量更大,就算份量更大,也不值为了多吃一块薯饼多花四美元。我上传了照片,一张是超值套餐,另一张不是。区别不大,如果非要说有什么区别的话,超值套餐看起来更大。不过,为什么不问问呢?如果有明显的区别,为什么不在下单时问问我们是想要菜单上的还是加更多薯饼的呢?这并不难。
她只是重复了她经理说的话,顺便说一句,她经理是我过去 5 年在餐饮服务行业见过的最差的经理。在这种情况下,他怒视着我,好像我怎么敢问菜单上没有的东西,而且电话里也没有问到。
这家伙无缘无故地粗鲁无礼,每次提起任何事情,他都会明显生气。
有一次,我的未婚夫点了花生酱煎饼,然后被告知没有花生酱,所以他们只给了他普通的煎饼。然后,当他们仍然试图向我们收取我们从未点过的花生酱煎饼的费用时,我们提出了这个问题,经理非常生气。毫无理由地,我们甚至没有点那个菜,你们甚至没有花生酱,为什么要闹这么大动静?我们不会为了你从来没给我们的花生酱多付三块钱。另外需要说明的是,我们从来没有打电话或者要求见经理,他们总是带他来,这样他就可以因为一些基本的问题对我们吼叫。另外请注意,我是那种即使服务很差也会给至少 20% 小费的人,因为我感觉不好。但我们真的不明白,为没吃到的东西多付钱是没有道理的。之后我们还是去了那里,因为我们觉得那是一个错误,下次他们会做得更好,但情况却越来越糟。
他们还让我们坐在同一张桌子(离厨房最近的那张,所以你甚至不能大声说话,而且员工们经常在你旁边吼叫),我们四次去,连续四次都是这样。如果你想知道我是不是很粗鲁,并因此被安排坐在那,答案是没有。首先,我的声音几乎总是很轻柔,我的伴侣也是这样,而且我是那种会说谢谢和请,会把菜单叠好,还会把垃圾堆在盘子里的人。而且我每次都会给至少20%的小费。而且我们每次点的菜也几乎一样,所以不算麻烦。一切都很平常,但他们还是想方设法地破坏了它。
我不知道他们是不是因为我们看起来很年轻,觉得我们不会给小费而一次又一次地让我们坐在那里,但你是得有多健忘才能让我们坐在那里四次。或者他们只是注意到我们什么也没说,因为我们试图保持礼貌。简直就是同一张桌子。
总之,我没再去,以后也不会再去。这些人不在乎,他们只想要你的钱,让你闭嘴。食物根本不值得为了这些基本的东西而被贬低或责骂。宁愿去比利时尽情享受或品尝美食。
(原文)
Used to love going here back when I would only go like twice a year. I started going more frequently, and here’s my experience: for one every single time I placed a phone order for a value meal (I specifically would get the breakfast sandwich) they would charge me for the drink separately even though it’s included on the menu. When I asked about this after about the third time it happened they said “oh I just put the regular price since you didn’t say you wanted the value one”
This version didn’t even exist on their menu. I asked “oh okay so what’s the difference between the regular and the value one?” They said the hash browns were a bigger portion. Shawty what, no they are not. In fact I have gotten bigger portions of the hashbrowns when I ordered the value one, and even if they were that is not worth the four extra dollars for a crumb of extra hash brown. I added photos, one is the value one and the other is not. There is not a significant difference, if anything the value one looks bigger. However, why not ask? If there is a discernible difference, why not ask when placing the order if we want the one on the menu or the one with more hash brown??? It’s just not that hard.
She just repeated what her manager said, who by the way, is by far the worst manager I’ve witnessed in food service in the last 5 years. With this situation, he was glaring at me like how dare I ask a question about something that’s not even on the menu and was not asked about over the phone.
This guy is so rude for no reason, any time anything is brought up he gets visibly angry.
Once, my fiancé got peanut butter pancakes and was then told they didn’t have peanut butter, so they just gave him normal pancakes. Then when they still tried to charge us for the peanut butter ones that we never got we brought it up and the manager was so angry. For literally no reason, we didn’t even get that item, you didn’t even have peanut butter what is this drama for? We’re not paying three dollars more for some peanut butter you never even gave us. Also just to be clear, we never called or asked for the manager, they just always brought him so he could yell at us for basic questions. Also mind you, I’m the type of person who ALWAYS tips at least 20% even if the service is awful because I feel bad. But we literally didn’t get that it made no sense to pay extra for something we didn’t get. We still went there after that, because we just thought it was a mistake and they’d be better next time, but it just kept getting worse.
They also seated us at the same table (the one closest to the kitchen so you can’t even hold a conversation without shouting, and employees are constantly yelling right next to you) FOUR TIMES IN A ROW on four separate visits. In case you’re wondering if maybe I was rude, and got sat there for this reason, no. First of all, my voice is pretty much always soft, my partner is also the same way, and I am the type to say over say thank you and please, stack the menus, and stack the trash on a plate. And again I always tip at least 20 percent. We also would get pretty much the same thing every time, so it’s not like we were a hassle. It was so cut and dry, and yet they still found a way to ruin it.
I don’t know if they sat us there over and over because we look young and maybe they thought we wouldn’t tip well, but what kind of amnesia do you have to have to seat us there four times. Or if they just noticed we didn’t say anything because we were trying to be polite. Literally the exact same table.
Anyway, I haven’t been back and I won’t be back. These guys don’t care, they just want your money, and for you to shut up. The food just wasn’t worth being talked down to or scolded for basic things. Would much rather go to indulgence or bite of Belgium.