Europa Hotel

Sadly the reputation of the hotel far exceeded the experience we had. Unfortunately it also seems like the hotels responses to these reviews are written by an LLM or otherwise automated, generic reviews with no care to improve or reconcile. Looking at other recent reviews, there seems to be a theme of poor service and rooms so I do hope they take this on board. I stayed in a twin room for two nights / three days. The hotel was chosen based on its unique history and superior reputation. The service was poor in two ways, and based on this we tried to spend time outside the hotel: 1. Room cleanliness: On surface level the room was fine, but after turning a few things over it was pretty dirty. The carpet had not been vacuumed and was covered in dirt, a few small pieces of string and tissue. The turndown service was poor. I dont expect the staff to hang clothes, tidy luggage, put personal items away etc etc. I wouldnt not expect staff to clean excessive guest mess of course. But aside from straightening the beds, the toilet / bathroom was untouched, the carpets still dirty. They did resupply the tea / water, but otherwise it was pretty minimal. 2. Service desk response: Upon mentioning the aforementioned issues, the reception desk staff seemed unconcerned and if anything offended that we had mentioned this, as if we were unwelcome and if we didnt like the service received we should leave. Nothing changed. We did not want these issues to dominate our limited time in Belfast, so did not raise the issues more than once, take that as you will, but for a reputable hotel, I would expect that one request is enough. OTHER POINTS: A. Concierge service There is a separate concierge desk. The staff at this desk were always friendly when we approached. From what we found out, they were well experienced in Belfast hospitality, so could likely make good recommendations, although (and perhaps this is me being slightly cynical) I got the impression that recommendations were in part commission based. Particularly the bus tour; there are two main bus tours in Belfast, I believe the "city tours Belfast" is superior to the one they recommend "sightseeing Belfast", although they look identical. B. Meals and breakfast Because of the other issues, we tried to stay out of the hotel. Breakfast was not included in our initial booking, I think its around £15, maybe a little more. There are plenty of places in the city for breakfast or dinner. Coco being a great restaurant. Final remarks: Reviews are obviously written through the eyes of the author, and readers must be careful to read between the lines. This hotel is what you would describe as "alright" or "meh". If you stayed in a hotel like this in a much smaller city or somewhere more remote, then you might be content. But for a hotel with such a reputation, it was quite disappointing to receive such poor service.