GA Adriatic d.o.o.

Awful customer service from Renault

ok.

Hmmmm

(Translated by Google) I advise against buying Clio 5 tce100. After 8 months, the engine mount and gearbox need to be replaced. When the car is warmed up and stationary, the engine sounds as it begins to rev up. Electronics regularly warn of strange things. After changing the above, even a red info screen (for half a second). It also told me that 4WD is already engaged. 4 wheel drive? The car doesn't have it. The radio lowers the volume when accelerating, and increases the volume when stationary. Radio repaired after 2 years, repair time 2 months. I wanted to have the engine ringing fixed at Pušnik in Slovenska Bistrica, because at first they couldn't find anything that was poorly tightened at the Štajerski autodom, where it was bought. Pušnik did not want to fix this. So much for authorized services. At the rear right door, water flowed inside when it rained, repaired very quickly. In the third year, gearbox failure, repair time 2 months. In the 3.5 years since it was purchased new, the car was serviced for 6 months. The replacement car at the time of repair belongs to you only for the first 2 years. That's why they have now come up with long-term rental packages, and in the most expensive package you always get a replacement car, meaning that in this case you pay enough for the car in a few years to be able to purchase a higher category of car. In general, the feeling regarding the quality of materials and workmanship is very bad, although at first glance you may be impressed by the equipment of the car. Don't expect the importer to exchange the car or offer more favorable conditions for the purchase of this lump, but you will receive a lot of polite platitudes. Based on this, I conclude that the new car would also be of equally poor quality in this case, and they just don't want to mess with it. That's why they sold the car with an extended warranty. Preparation of records on the duration of repairs. In the printout from the service booklet, there is incorrect information regarding the acceptance of the car for service. It looks like the repair only took about a week, but in reality it took 2 months. It is likely that they can show better statistics to new customers, which are then very misleading. Unless, of course, they were only doing it for my car, which I highly doubt. During this time, the car stands with the hood open and the windows down in the hall. I strongly advise against it. I suspect that the failures are also the result of the three-cylinder engine, which is now in most cars and shakes more than the old diesel. From a cursory look at the specs, it looks like the new Mitsubishi Colt is more than likely the same engine and transmission. (Original) Odsvetujem nakup Clio 5 tce100. Po 8 mesecih potrebna menjava nosilca motorja in menjalnika. Ko je avto zagret in stoji na mestu, motor zazvoni ob začetku višanja vrtljajev. Elektronika redno opozarja na čudne stvari. Po menjavi navedenega celo rdeč zaslon za info (za pol sekunde). Javilo mi je tudi že da je vklopljen 4WD. Pogon na 4 kolesa? Ga avto nima. Radio ob pospeševanju stiša glasnost, ob stanju pa jača. Radio po 2 letih popravli, čas popravila 2 meseca. Zvonjenje motorja sem htel dat odpravit pri Pušniku v Slovenski Bistrici, ker pri Štajerskem avtodomu, kjer je bil kupljen, sprva niso našli slabo zategnjene stvari. Pri Pušniku tega niso želeli popravljat. Tolko o pooblaščenih servisih. Pri zadnjih desnih vratih tekla voda v notranjost ob dežu, popravilo zelo hitro. V tretjem letu okvara menjalnika, čas popravila 2 meseca. V 3,5 letih od nakupa novega je avto na servisu bil 6 mesecev. Nadomestni avto v času popravila vam pripada samo prvi 2 leti. Zato pa so si zamislili zdaj pakete dolgotrajnega najema in v najdražjem paketu vam ves čas pripada nadomestni avto, s tem da v tem primeru za avto v nekaj letih plačate toliko, da bi lahko nabavli višjo kategorijo avta. V glavnem, občutek glede kvalitete materiala in izdelave zelo slab, čeprav vas na prvi pogled lahko navduši opremljenost avta. Od uvoznik ne pričakovat menjave avta ali ugodnejših pogojev odkupa tega klumpa, deležni pa boste veliko vljudnostnih floskul. Glede na to sklepam, da bi tudi novi avto v tem primeru bil enako slabe kvalitete in se pač nočejo s tem ubadat. Saj zato pa so prodali avto s podaljšanim jamstvom. Prirejanje evidenc o trajanju popravil. Ob izpisu iz servisne knjižice so napačni podatki glede sprejema avta na servis. Zgleda kot da je popravilo trajalo le kak teden, v resnici pa 2 meseca. Verjetno da novim kupcem lahko pokažejo lepšo statistiko, ki pa je potem zelo zavajajoča. Razen seveda, če so to delali samo za moj avto, kar pa močno dvomim. V tem času avto stoji z odprto havbo in spuščenimi okni v hali. Toplo odsvetujem. Sumim da so okvare tudi posledica trivaljnega motorja, kateri so zdaj v večini avtov in se tresejo bolj kot stari dizl. Glede na površinski pregled specifikacij zgleda, da je novi mitsubishi colt bolj kot ne z enakim motorjem in menjalnikom.

(Translated by Google) We bought a Nissan Quashqai e-Power Tekna+ on January 3, 2023 from an authorized Renault/Dacia dealer (3 km driven). GA Adriatic claims that we bought a used vehicle, given that it was taken over from a Nissan dealer on 15.12.2022, which is under warranty for one month??? Unacceptable and wrong statement! Meanwhile, the following parts were replaced on the car: - front brakes and discs - multimedia system (LCD, navigation, FM/DAB radio) - motor on the left rearview mirror - 1.8 Kw Lithium-ion battery - converter - generator Due to the mentioned problems, the car was serviced without interruption for 4 months and 3 days (September 13, 2024 to January 17, 2025). GA Adriatic refuses the obligation to replace the car or refund the funds, because the car was purchased under the old Consumer Protection Act, which was not in force at the time the car was purchased?!? GA Adriatic claims that they have nothing to do with the quality of the car, but that the car dealer is responsible for it - which is a notorious lie - given that it was GA Adriatic that approved all car repairs during the warranty period. Recommendation: Avoid the above company as much as possible. (Original) Nissan Quashqai e-Power Tekna+ smo kupili 3. januarja 2023. pri pooblaščenem prodajalcu Renault/Dacia (3 km prevoženih). GA Adriatic trdi, da smo kupili rabljeno vozilo, glede na to, da je bilo prevzeto od trgovca Nissan 15.12.2022, za katerega velja garancija en mesec??? Nesprejemljiva in napačna izjava! Na avtu so bili medtem zamenjani naslednji deli: - sprednje zavore in diski - multimedijski sistem (LCD, navigacija, FM/DAB radio) - motor na levem vzvratnem ogledalu - 1,8 Kw baterija Litijum-ion - pretvornik - generator Zaradi navedenih težav je bil avto brez prekinitve na servisu 4 mesece in 3 dni (13.09.2024 do 17.01.2025). GA Adriatic zavrača obveznost zamenjave avtomobila oziroma vračila sredstev, ker je bil avto kupljen po starem zakonu o varstvu potrošnikov, ki v času nakupa avtomobila ni veljal?!? V GA Adriatic trdijo, da nimajo nič s kakovostjo avtomobila, ampak da je za to odgovoren prodajalec avtomobilov - kar je notorična laž - glede na to, da je prav GA Adriatic odobril vsa popravila avtomobila v garancijski dobi. Priporočilo: čim bolj se izogibajte zgoraj navedenemu podjetju.