Hôtel Mercure Nice Marché aux Fleurs

This was by far the best hotel I stayed at during my time in Nice — both in terms of location and service! The hotel is perfectly situated: just steps from the beach and right behind the charming Old Town. It made getting around so easy and enjoyable. Although check-in is officially at 2 PM, the staff kindly helped me check in early, which I really appreciated. What truly impressed me, though, was the service I received when I lost one of my clothing items. Rafed at the front desk went above and beyond — he spent a lot of time helping me search for it, and eventually found it. I was so touched by his effort and professionalism. Everything about my stay felt smooth and warm thanks to him. I would absolutely stay here again next time I’m in Nice!

So the location is very good. But after that there's nothing. This is a two star hotel posing as four star. I've no idea how they can get away with it. Our room was literally 3m x 2m usable space with a spiral staircase to a bed. Unbelievable. No lounge, no facilities. Was waiting at reception counter for 25 minutes before someone appeared. There was housekeeping laundry on the corridors all the time. And all this at 4 star prices. I'm absolutely fuming.

I was so happy with my hotel choice in Nice! The rooms are great with clean and modern touches and the bed was so comfortable for a great night’s sleep. You step outside into the sunshine and beach and around the corner to the hustle and bustle of the old town: markets, brasseries, bars, shops and hidden churches. The staff were helpful and friendly. C’est parfait!

This was the perfect location for a short stay in Nice - directly across from the water with a pedestrian crossing, short walk to the heart of Old Town (passing through the excellent open air market on Cours Selaya) and the panoramas from atop the hill. The room itself was spacious, comfortable, and full of both the expected basics and little extra nods (soda, fan). The breakfast was absolutely spectacular!! Check-in was smooth, and the fast check-out was perfect for catching my taxi to the airport. The only thing to keep in mind are the stairs if you have heavy bags (thankfully I was on the ground floor, but still had 1 flight from street level to the reception).

Booked this hotel because it had good reviews and was located in a beautiful location right on the promenade. Was absolutely satisfied by the location. Check in was easy and the lady behind the counter was particularly friendly/helpful, answering any/all of our questions. Maybe it was an oversight on my part by not seeing this before our stay (and I likely would've booked this hotel anyway even if I did know) but unfortunately, the hotel does not have an elevator and we were placed on the second (really the third floor); We were coming to Nice for 7 days followed by almost a week elsewhere in Europe, so we had lots of bags. It was not particularly pleasant having to carry our suitcases up 1 flight of stairs just to get to the lobby, another 1.5 flights to get to the "first" floor, then a last tight & spiral staircase to get up to our room. Once in the room, ceilings were low (maybe about 7 feet high? - thankfully neither myself nor my girlfriend are *that* tall) and air conditioning wasn't particularly strong. Despite this, I was more than happy with the hotel. My biggest qualm with the hotel, though, was a run-in that I had with one of the staff members. Upon returning for dinner during our first night, we asked him if we could bother him for a bottle of shampoo/conditioner because the bottle in our shower was empty - no big deal and we weren't upset about that. He was pleasant enough: asked for our room number and said he had to grab the bottle from elsewhere, then he'd bring it up to us. We got up to the room and realized we'd unfortunately given him the wrong room number (202 instead of 203, our fault). Our room was only located on the "second" floor with 1 other room, so we figured we'd (1) just leave our door slightly open for the next 5 or so minutes (until he got up there) so we could hear him walk up the squeaky, tight, spiral staircase and we could grab the bottle for him and (2) call the front desk incase he was still down there to tell him. Unfortunately, our phone in our room didn't work and we never heard him come up. ~ 5-10 minutes later, I decided I'd go down and get the bottle from him. I accepted that this was *my fault* since I'd given him the wrong room number so I didn't mind whatsoever. Except, upon getting downstairs, he was visibly and verbally frustrated and annoyed with me. I apologized, saying I'd unfortunately and accidentally given him the wrong room number and tried to call but our phone didn't work. He just kept repeating that we gave him the wrong room number (news flash: I know, and apologized for it) and we should've called (I knew this, too, as I tried to explain to him that the phone wasn't working even though I plugged/unplugged it). He didn't want to hear anything I had to say, so eventually I just smiled, nodded, and walked back up to my room. This one run in was a shame because our stay was otherwise pleasant. This run in put a bad taste in my mouth. It's possible we'd return to this hotel in the future (and yes, we'd make sure we had the right room number next time!), but we'd also probably just opt to stay somewhere else along/near the promenade where we wouldn't feel like a bother to a staff member for making a silly mistake.