I'm writing this review in English to ensure clarity regarding my rating of one star, or at the very least zero if it were possible. My recent visit to St. Paul de Vence left much to be desired. Having resided in the south of France for over years due to our professional commitments in Monaco, my husband and I were eager to explore the region's wines at this particular shop.
Upon entering, we cordially greeted the lady in French, only to receive no acknowledgment in return. She seemed engrossed in her computer, displaying zero interest in acknowledging our presence as potential customers. Undeterred, my husband, a passionate wine enthusiast, attempted to engage her in conversation (in french), expressing his interest in purchasing local wines and seeking her recommendations. Yet, again, there was no response from her.
Feeling perplexed by the poor level of customer service, we decided to leave. It wasn't until a couple of minutes later, that she followed us, explaining she had been occupied with typing an email.
This experience left a profoundly negative impression on us. Despite our extensive travels, having lived in six different countries, we must regrettably admit that France ranks lowest on our list due to such instances of poor customer service, a sentiment echoed even more painfully as a native French person.
This is just a constructive feedback for the lady in her shop. Taking just 5 minutes to prioritize in person interactions could significantly enhance the experience. Your attention would greatly benefit your business.