(由 Google 翻译)总而言之:
-约瑟夫·埃姆斯利的评论是准确的
-否则这将是一个 2 星评论,但与 UDR 的每次互动的痛苦不断提醒我们,一切都是定义体验的战斗和谈判
- 大多数时候,建筑很好,房间和设施也很好
-地理位置优越(靠近AdMo、Logan Circle、Shaw、U St、Columbia Heights)
-您将不可避免地要处理隐藏费用、UDR管理的死胡同,并且必须花费不必要的努力来获得答案
-我和我交谈过的绝大多数邻居都不会再住在这里,也不会推荐此房产
更长的评论:
虽然您必须对公寓评论持保留态度,但有些管理公寓的评论很好(我从其中搬来,只是想要一个更新的更中心的位置),但这不是其中之一,尽管您会看到任何好评。我承认,90% 的情况下,当您只需要使用您的公寓并进出大楼而无需与 UDR(业主/管理层)互动时,这座大楼就很好。但如果你无法解决问题,另外 10% 的时间会让人感觉占用了你 50% 以上的体验,这种情况并不少见。我试图指出此属性的优点,但这些优点常常因处理 UDR 的做法而黯然失色。
旅行很顺利,租赁代理商都是乐于助人的好人,这符合他们的利益,让你签字。请注意,租户通常不会看到他们想要出租的单元,而且您实际获得的单元通常会有所不同(尺寸、角落、浴室风格和壁橱放置)。
一旦您成为租户,请注意众多隐藏费用:(i) 您必须付费才能接收包裹,(ii) 公用事业按平方英尺和房间数量而不是使用量计费,这意味着没有适度使用的动力,而且账单通常比您在公寓或联排别墅中的费用要高,(iii) 现在有一个强制 WiFi 互联网服务提供商(GigStreem,查找一下),但每隔几周就会出现一次中断,因此您应该计划在如果您在家工作并需要可靠的互联网,则该服务,(iv) 由于您的租约即将续签,请做好租金大幅上涨的准备。另请注意,搬出时您需要“专业”清洁您的公寓,特别是如果您的单元内有地毯,因此如果您必须争取押金,请不要感到惊讶。目前尚不清楚钉孔是如何评估的,因为沟通是混合的,你永远无法真正与负责确定什么会导致你的保证金被扣除的人交谈。
与该地区其他管理的建筑物相比,租赁价格低得令人难以置信,但我很好奇该物业的隐性费用与其他建筑物相比如何。
设施还不错,至少有健身房和游泳池,这是该地区其他建筑没有的。但他们的维护和更新速度很慢(他们花了几个月的时间来更换损坏的跑步机,并更换他们拿走购买新机器的举重机器)。
首先我要说的是,租赁办公室里都是好人,但 UDR(业主/管理层)的结构是故意的,即与您互动的人对您的单位、公用事业、互联网等的定价没有权力。您必须发送通用 UDR 电子邮件或无法致电的单一联系人,这会延迟任何响应,并押注于租户的疲劳,最终放弃寻求解决方案。
维护人员通常会及时(1-2 个工作日)查看您的请求,但通常如果您不在家与他们交谈,他们可能不会满足您的请求。否则,你必须通过租赁办公室与维修人员沟通……再次强调,不能直接联系。
如果您住在这里,请做好始终处于谈判或警惕模式的准备,或者尽量减少与 UDR 工作人员的接触(如果您想知道自己支付了多少钱,这可能是不可能的)。
(原文)
TLDR:
-Joseph Emsley's review is accurate
-This would otherwise be a 2 star review, but the pain of every interaction with UDR is a constant reminder that everything is a battle and negotiation that defines the experience
-Most of the time, the building is fine and the rooms and amenities are fine
-Great location ( close to AdMo, Logan Circle, Shaw, U St, Columbia Heights)
-You will inevitably have to deal with hidden fees, dead-ends with UDR management, and have to expend unnecessary effort to get your answers
-I, and the vast majority of neighbors I talked to, will never live here again nor recommend this property
Longer Review:
While you have to take apartment reviews with a grain of salt, there ARE managed apartments with great reviews (I moved from one, just wanted a newer more central location) but this is not one of them, despite any good reviews you will see. I will admit that 90% of the time, when you just need to use your apartment and get in and out of the building without having to interact with UDR (owner/management) this building is fine. But the other 10% of time will feel like it's taking up 50%+ of your experience here if you cannot get your issues resolved, which is not uncommon. I'm trying to point out the merits of this property, but they are often overshadowed by dealing with UDR's practices.
The touring is smooth and the leasing agents are nice people that want to help, which is in their interest to get you to sign. Be aware tenants are often not shown the units they are looking to rent and there are often variations to what unit you actually get (dimensions, nooks, bathroom styles, and closet placement).
Once you are a tenant though be aware of the numerous hidden fees: (i) you have to pay to receive packages, (ii) utilities are billed by sq footage and number of rooms instead of usage, which means there is no incentive to moderate usage and the bill is typically higher than what you'd have in a condo or rowhome, (iii) there is now a forced WiFi internet service provider (GigStreem, look it up) but there is an outage every few weeks so you should just plan to get your own internet ON TOP of the service if you work from home and need reliable internet, (iv) be prepared for a substantial rent increase as your lease is up for renewal. Also note you are required to clean your apartment "professionally" upon move out, particularly if you have carpet in your unit so don't be surprised if you have to fight for your security deposit. It's unclear how nail holes are assessed, since communication is mixed and you never can actually talk to the people responsible for determining what will result in a deduction from your security deposit.
The leasing prices are deceivingly low compared to other managed buildings in the area, but I would be curious to see how the property's hidden fees compare to the other buildings.
The amenities are fine, at least there is a gym and pool where other buildings around the area don't have them. But they are slow to maintain and update (they took months to replace broken treadmills and replace weight machines that they took away to buy new ones).
Let me preface by saying that the leasing office is full of nice people BUT UDR (the owner/management) is purposely structured in such a way that the people you interact with have NO authority over the pricing of your unit, your utilities, the internet, etc. You have to email general UDR email or a single point of contact that you CANNOT call which delays any response and bets on the fatigue of tenants to eventually give up pursuing resolution.
Maintenance usually looked at your requests in a timely manner (1-2 business days) but often time if you're not home to talk to them they may just not address your request. Otherwise, you have to communicate with maintenance through the leasing office...again, no direct contact.
If you live here, just be prepared to always be in negotiation or vigilance mode or minimize your contact with UDR staff (which may just not be possible if you want to be aware of how much you're paying).