(由 Google 翻译)昨天我开车路过格罗夫城的 Massey's 披萨店,看到它就感觉心里一阵揪痛,想起2025年6月24日我在那里遭遇的惨痛经历——我意识到自己竟然什么都没做——这对格罗夫城 (GC) 其他热爱披萨的人来说太不公平了。
今天,我查看了他们最近几天收到的低评分,发现所有低评分都和我遇到的问题一样,那就是他们的调酒师。我不知道她的名字,但我想她肯定就是那些一星评论里其他人说“糟糕透顶”的那个。只能是她了。
或许每家披萨店都会有不顺心的时候,或者偶尔会做出难吃的披萨,我理解,也能接受。但我的情况是,我带着一个焦糊的外带披萨走进GC Massey's Pizza Sports Bar,特意想告诉他们我们点的外带披萨有多糟糕,我们直到回家才意识到这一点,并要求退款。
当她终于从吧台后面走过来向我走来时,她没有说“嗨”或“你好”,只说了一句“您需要什么?”,我说“如果可以的话,我想给你看看这个披萨”,她立刻用一种非常刻薄的语气告诉我,她不接受退款,还说了些卫生部门的事情。当我再次问她能不能直接给她看看时,她回答说“不行”。现在我已经开始有点震惊了,她竟然如此缺乏尊重,对我的问题漠不关心,甚至连基本的礼貌都没有。
专业素养?一点儿也不。鉴于她一开始对我的冷漠和缺乏礼貌,我立刻做好了不指望她会这么做的准备。可是,我们住在格罗夫城,基本上每个人都很有礼貌,也很理解,但这个女人根本不适合做餐饮业,她就是我家人、在格罗夫城住了30多年的居民以及Massey's的常客们再也不会去那里的原因。
我以前遇到过一些客服人员,他们可能粗鲁无礼,或者没有权力处理问题,或者只是疲惫不堪、脾气暴躁、有点麻木不仁,但这个女人绝对是独一无二的。我的天哪,她对我的态度和行为让我在和她互动的时候不禁怀疑,她究竟是什么样的成长经历,让她如此刻薄、尖酸刻薄,甚至有点虐待狂,因为她显然很享受拒绝让我给她看她自己工作单位烤焦的披萨的机会。她打断我说话,嘲讽我,不让我解释——什么都不做,也不愿意为我这个顾客做任何事。我是一位60岁的职业女性,有家庭,也有自己的生意。今天,我要告诉所有读到这篇文章的人,我从未受到过任何一位商业人士像她这样对待我。
她态度恶劣,轻蔑又粗鲁。谢天谢地,一位年轻得多、专业得多、显然受过良好教育的女士走了过来,她当时正忙着管理或修理他们的一台机器,问我们出了什么问题,问她能不能看看披萨(这很正常,任何一位正常的经理都会这么做,也应该这么做),她同意披萨不符合他们的要求。她记下了我的电话号码(这很正常),说她会让她的经理打电话给我,商量退款事宜,经理也确实打了电话给我。
我不知道我是否充分表达了这次经历有多么糟糕,而且我觉得我所说的内容并没有影响到他。他居然建议我打电话给他们的公司办公室,因为他没有能力退款——还有,我可以选择再做一份披萨吗?
不行。我不会再给这种让这种人负责顾客的店做生意了,我希望大家知道这件事,这就是我今天写这篇长评的原因。GC 有很多很棒的披萨选择,而且点餐人员素质高、态度友好、服务周到。
(原文)
Yesterday I drove by Massey's of Grove City and I felt a pit in my stomach over how it made me feel just to see it there and to be reminded of what happened to me there on 06/24/25 - and I realized that I hadn't done anything about it - which is an injustice to other people who love a good pizza in Grove City (GC).
Today, I reviewed the low ratings that they have received in recent days and I saw that the common factor was the same issue that I had, which was/is their Bartender. I do not know her name, but, I think it must be the same one that everyone else in the one-star reviews is referring to as being "awful." Could only be her.
Probably every pizza place, can have a bad day, or put out a bad pizza once in a while, I understand that and I can accept that, but in my case, I walked into the GC Massey's Pizza Sports Bar with a very burnt carryout pizza, in its box, specifically to show them how badly the pizza that we had ordered for carryout was, and that we had not realized it until we got it home and that I wanted a refund.
When she did finally come over, walking towards me from behind the bar, there was no "hi" or "hello," only "what do you need?" and I said "I'd like to show you this pizza, if I could" and she promptly told me in a very snide manner that she wasn't taking that back, and something about the health department, and when I asked her again if I could just show it to her she said "No." Now I was beginning to get a little stunned already over her lack of general respect, interest in my issue, and basic manners.
Professionalism? None. I immediately prepared myself not to even expect that from her based on her initial apathy and lack of manners towards me. But, we are in Grove City, and everyone is basically polite and understanding, but this woman does not belong in the hospitality business at all and she is the reason why my family, residents of GC for more that 30 years and regular customers of Massey's will never go back to that location.
I have encountered customer service people in the past who are maybe rough around the edges, or, they aren't empowered to act on issues, or, maybe they are just tired or grumpy and a little insensitive, but this woman is in a league all on her own. Her demeanor and behavior towards me, for goodness sake, made me wonder at the time of my interaction with her, what kind of an upbringing she had had to make her so extremely unkind, sarcastic and even a little sadistic, because she obviously enjoyed denying me even the opportunity to show her the burnt pizza which came from her own place of employment. She spoke over me, taunted me, would not let me explain - anything, and was unwilling to make anything right for me as a customer. I am a 60-year old, female professional, with a family, and a business of my own, and I am today letting the person or persons reading this that I have never been treated by someone in a business position the way she treated me.
She was awful, dismissive and rude. Thankfully, a much younger, much more professional and obviously better-educated woman who had been busy trying to manage or fix one of their machines walked over, asked us what the issue was, asked if she could see the pizza (appropriate and what any normal manager would and should do) and agreed that it was not as their pizzas should be. She took my number (appropriate) and said she would have her manager call me about issuing a credit, which he did call me.
I don't know that I expressed to him enough how awful the experience was and I don't feel that he was affected by what I did tell him about the experience. He actually advised me to call their corporate offices about my refund because he did not have the ability to do it - and the option to just have another pizza made?
No. I will not give any more business to a place that puts someone like that in charge of customers and I would like people to know about it, which is why I am writing this long review today. There are so many great pizza choices in GC and qualified, pleasant, and nice people to order them from.