(由 Google 翻译)今天是我们第二次来这里,这里氛围轻松惬意,食物美味,服务也非常周到,不过有些服务员的服务态度略逊一筹。周五早上早餐时段人山人海,服务员小哥非常热心,帮我们找到了座位。香草格兰诺拉麦片是我们吃过最好吃的!我们还买了一包带回家,因为他们家的自制格兰诺拉麦片都是打包出售的。他们的无麸质面包也做得非常精致,撒了芝麻,口感像美味的酸面包。作为一个无麸质饮食者,我可以自信地说,这是我吃过最好吃的无麸质面包!我的伴侣很喜欢他那份以色列式早餐,什么都加了一点!我们住的地方离这里有一小时的车程,但我们一定会再来的!!
修改:
我想提请大家注意一些问题。上周我们来过这里四次,今天又来了。收银台接单的女孩非常粗鲁,而且不认识菜单。我的同伴点了“地中海鸡肉串套餐”。他点餐时就是这么说的。她显然完全不知道,语言障碍很大,对菜单一无所知,而且服务员态度粗鲁!
他先点了姜茶。她说:“我们没有姜茶。” 他说他两天前有。然后她问了别人,那个人说:“我们有姜汁柠檬茶。” 显然,姜茶就是这个意思!而且他上周根本没提过姜汁柠檬茶,但当然,其他服务员都直接给我们上了姜茶,没有任何混淆,这是常识。
他还给我点了沙克舒卡,自己点了地中海鸡肉串套餐,但他点错了。点的是沙瓦玛。他回到收银台,服务员说:“你说的是鸡肉串。” 他回答说他点的是“地中海鸡肉串套餐”。她不承认错误,还粗鲁地责怪他!!!很明显,她误解了,因为她不认识菜单。
然后她叫了另一个人,那个人问他点了什么。他重复道:“地中海套餐配鸡肉串。” 然后他们又叫了另一个人,那个人又改了订单。接单员没有道歉,没有道歉!!!她还在把错误归咎于我的伴侣!!!
今天的客服太差了!我一个人吃了我的沙克舒卡,然后他的订单终于来了,他一个人吃了!我们一点也不开心。
我附上了一张服务员的照片,她把我们的订单弄错了,拒绝承认错误,甚至没有说“对不起”!她应该承认自己的错误并向顾客道歉,仅此而已!
(原文)
Today was our second time here, a lovely, relaxing atmosphere with delicious food and laid back service, though some servers stand out more than others. The guy was very helpful to find us a table in the extremely busy breakfast time on Friday morning. The vanilla granola was the best we’ve ever had! We even bought a pack to take home, as they sell their homemade granola in packages. Their gluten free bread is also incredible homemade with sesame seeds and tasting like a delicious sourdough. As someone who’s gluten-free, I can confidently say it’s the best gluten-free bread I’ve ever had! My partner enjoyed his israeli breakfast with a bit of everything! We live an hour away but we’ll be back definitely!!
EDIT:
I would like to bring some issues to your attention. We have been here four times in the last week and came back today. The girl taking orders at the register was very rude and didn’t know the menu. My partner ordered ‘The Mediterranean Plate with the Chicken Skewers.’ This is exactly how he said it when he was ordering. She obviously had no idea, there was a huge language barrier, a lack of knowledge about the menu, and a rude personality combined!
He first ordered the ginger tea. She said, “We don’t have ginger tea.” He said he had it two days ago. Then she asked someone, and that person said, “We have ginger lemon tea yes.” Obviously, that’s the one when you say ginger tea! Also he never said ginger lemon tea last week at all but of course it’s common sense all the other servers got us the ginger tea straight away without any confusion.
He also ordered the shakshuka for me and The Mediterranean Plate with the Chicken Skewer for himself, but his order came out wrong. It was the shawarma. He went back to the register, and she said, “You said chicken skewer.” He replied that he had said, “The Mediterranean Plate with the Chicken Skewer.” She didn’t accept her mistake and rudely blamed him!!! It was obvious that she misunderstood because she didn’t know the menu.
Then she called someone else, and that person asked him what he ordered. He repeated, “The Mediterranean Plate with the Chicken Skewer.” Then they called someone else, and that person corrected the order. NO APOLOGIES, NO SORRY by the order taker !!! She was still blaming my partner for her mistake !!!
Customer service was terrible today! I ate my shakshuka all alone, and then his order finally arrived, and he ate his meal alone! We weren’t happy at all.
I am attaching a photo of the server who got our order completely wrong, refused to accept her mistake, and didn’t even say “sorry”! She should have acknowledged her mistake and apologized to the customer, that’s all!