(由 Google 翻译)令人失望的住宿体验,不会再来了!
我和男朋友从弗吉尼亚出发,入住了萨拉索塔沃科酒店 (Voco Sarasota),可惜的是,我们不会再来了。看到那么多好评,我们很兴奋,但最终的体验远低于预期。我通常不怎么喜欢留下评论,但这次糟糕的住宿体验让我忍不住想分享一下。
停车和位置:
停车设施是亮点之一。室外停车位有限,但附属车库非常方便,尤其是配有专用电梯。酒店的位置也很棒!靠近西斯塔岛 (Siesta Key) 和利多岛 (Lido Key) 海滩,步行或驾车即可到达许多餐厅和商店。酒店还提供海滩班车,不过我们没有乘坐,所以我无法评论。
员工:
我们遇到的大多数员工都很友好和善。但也有一些员工显得有些粗鲁或冷淡。我不想让这些影响我们的旅行,但还是值得一提。
客房和客房服务:
我们入住的是特大床套房,还带了狗狗。酒店宣传允许携带宠物入住,这让我们很兴奋。然而,失望也由此开始。虽然酒店允许携带宠物入住,但我们的房间从未打扫过;入住期间根本没有客房服务。我们不得不多次致电前台索要毛巾、浴巾和卫生纸等基本用品。垃圾堆积如山,我们最终只能在大厅里寻找垃圾桶自己扔掉。即使我们确认房间可用且狗狗已经离开,客房服务人员也从未上门,而我们看到其他允许携带宠物入住的客房都有打扫。
不打扫,不整理,什么都没有!我住过很多酒店,从未经历过如此疏忽如此基本的服务。如果客房服务因宠物政策而受到限制,那么在入住时或酒店网站上都没有明确告知。
房间钥匙问题:
更不用说,房间钥匙的品质也很糟糕。钥匙很少能正常工作,我们经常站在门口不停地刷卡,却进不去。入住到一半时,我们实在受不了了,于是去前台要求换新钥匙。我们解释了问题,但前台一位肤色较浅、扎着辫子的女士明显很生气,好像我们这么简单的要求就打扰了她。这本来应该很容易解决,只要理解就好,而不是态度恶劣。我建议客人在入住期间注意房卡可能出现的问题。
泳池区:
泳池本身还行,但维护得不够到位。水里有明显的杂物,可能是因为周围都是棕榈树。看起来好像没有人在积极维护这个区域。
总的来说,虽然位置和停车都很方便,但缺乏基本的客房清洁和时好时坏的服务真的让我们的入住体验很不愉快。我本来希望能有一次更轻松、更温馨的体验,结果却发现自己不得不处理一些本应由酒店处理的事情。遗憾的是,我不会推荐这家酒店,而且我们以后也不会再来。
(原文)
Disappointing Stay. Won’t Be Returning!
My boyfriend and I stayed at Voco Sarasota during a trip from Virginia, and unfortunately, we will not be returning. We were excited based on all the great reviews, but our experience fell far below expectations. I’m not typically someone who leaves reviews, but I felt compelled to share because of how subpar our stay was.
Parking & Location:
The parking setup was one of the highlights. There’s limited outdoor parking, but the attached garage was very convenient, especially with its dedicated elevator. The hotel’s location is also great! Close to both Siesta Key and Lido Key beaches, and within walking or a short driving distance to many restaurants and shops. They also offer a beach shuttle, though we didn’t use it, so I can’t speak to that.
Staff:
Most of the staff we encountered were friendly and kind. However, there were a few who came across as snappy or unwelcoming. I chose not to let that affect our trip too much, but it’s worth mentioning.
Room & Housekeeping:
We stayed in a King Suite and brought our dog, which we were excited about since the hotel advertises as pet-friendly. However, this is where our disappointment really began. Despite being pet-friendly, our room was never serviced; no housekeeping at all during our stay. We had to call the front desk multiple times for basic items like towels, washcloths, and toilet paper. Trash built up, and we ended up searching the hall for bins to throw it away ourselves. Even when we made sure the room was available and the dog was out, housekeeping never came, while we saw other pet-friendly rooms being serviced.
No sweeping, no tidying, nothing! I’ve stayed in many hotels, and I’ve never experienced this level of neglect for such basic services. If housekeeping was limited due to pet policies, this was not communicated clearly at check-in or on their website.
Room Key Issues:
Not to mention, the room keys were awful. They rarely worked properly, and we often found ourselves standing at our door swiping over and over, unable to get in. Halfway through our stay, we had enough and went to the front desk to ask for new keys. We explained the problem, but the woman at the front desk, a lighter-complexion woman with braids, seemed visibly annoyed, as if we were bothering her with a simple request. This should’ve been an easy fix handled with understanding, not attitude. I’d recommend guests be aware of potential key card malfunctions during their stay.
Pool Area:
The pool itself was okay but lacked proper upkeep. There was visible debris in the water, likely due to the surrounding palm trees. It didn’t seem like anyone was actively maintaining the area.
Overall, while the location and parking were convenient, the lack of basic housekeeping and inconsistent service really soured our stay. I was hoping for a more relaxing, welcoming experience, but instead found myself managing tasks that should have been handled by the hotel. Sadly, I would not recommend this hotel and don’t see us returning in the future.