(由 Google 翻译)不要获得 Elements 会员资格。到目前为止,他们已经从我的银行账户中扣除了 1,500 美元(是的,一千五百美元),而该金额提供的服务为零。换句话说,我已经支付了足够的钱来支付一辆车的首付。此外,即使他们每月从您那里免费收取费用,即使您不可能根据您的日程安排或他们的空闲时间预订按摩,他们也不会退还您任何费用。事实上,他们只会在圣诞节前十天收取更多费用!他们在Elements 是多么甜蜜啊。他们今天向我收取了 91.00 美元的“费用”(比 60 分钟按摩的价格还要高),因为我不小心预订了错误的地点,直到为时已晚才意识到自己的错误。我通常在西切斯特的地点预订,但因为我在那里经历了很多糟糕的按摩体验(或者支付 90 分钟的按摩,准时到达,治疗师花了 10 分钟才出来接我,让我留在里面)我已经脱了衣服 5 到 10 分钟,实际上只给了我 60 分钟的按摩,但仍然收取 90 分钟的费用),上次我做按摩时,我决定尝试下一个最近的位置对我来说——安德森。这是一个巨大的错误,我的经历比西切斯特更糟糕。治疗师谈到了。全部的。时间。没有。停止。即使很明显我希望他保持安静。什么样的按摩治疗师不明白人们在付费按摩时是想放松,并且不想被人聊一个小时?我很生气,但像往常一样,我什么也没说。我只是想“下次我会在西切斯特预订”。好吧,当我这次去预订时,我忘记了上次去安德森,所以我使用日历中的链接重新预订,这直接将我带到了安德森地点网站,我在那里重新预订了,但没有意识到。按摩当天,我的手机上收到了 20 分钟的闹钟通知,提醒我下午 2:45 进行了按摩。在安德森。我已经快到威彻斯特了,我意识到自己的错误。我打电话给安德森让他们知道,这是我第一次也是唯一一次错过或取消我预订的按摩,梅兰妮告诉我,取消我的预约“他们仍然可能会向我收取 75 美元的费用” “。我气得无法言喻,想要取消我的会员资格,因为他们已经在这个月的第一天从我的银行账户中无偿扣除了 116 美元,自从我开始成为会员以来,他们总共从我的银行账户中扣除了大约 1,400 美元她告诉我,她无法取消我的帐户,并且我需要给威彻斯特打电话,因为我在圣诞节前因损失更多的钱而歇斯底里地哭泣,当时我无法给威彻斯特打电话。我刚才检查了我的银行账户,Elements 今天从我这里拿走了 91 美元,而不是他们在月初免费收取的 116 美元之外还收取了 75 美元。我并不富有,而且我支付按摩费用。因为我是残疾人,就像许多接受按摩的人一样,我只是在寻找任何可以帮助我缓解压力的东西。 Elements 纯粹是邪恶的,因为他们今天对我做了这些事,而且纯粹的邪恶从来没有告诉我,我可以暂停我的帐户付款,同时保留我的会员资格,直到我在电话中因为一个简单的问题错过了与他们的第一次约会而感到不安。任何人都可能犯的错误。我希望安德森的每一位员工也必须选择是给父母买圣诞礼物,还是给孩子买圣诞礼物。我连续工作了 10 天,今天是我 10 天后的第一天休息,因为我迫切需要额外的钱来为我所爱的人买圣诞礼物,而安德森今天从我那里拿走了近 100 美元,而他们本可以选择相反,我希望有一天,安德森的每一位经理都会面临与我现在由于难以置信的贪婪而不得不面对的同样可怕的选择。祝安德森元素圣诞快乐。
(原文)
Do not get a membership at Elements. So far, they have taken $1,500 (yes one thousand five hundred dollars) out of my bank account for zero services rendered for that amount. In other words, I have paid enough to make a down payment on a car for NOTHING. moreover, they won't refund you anything even though they're taking money from you for nothing every month even when its impossible for you to book a massage based on your schedule or their availability. In fact, they'll simply charge even more ten days before Christmas! How sweet they are at Elements. They charged me a $91.00 "fee" today (more than the price of a 60 minute massage) because I accidentally booked at the wrong location and did not realize my mistake until it was too late. I typically book at the West Chester location, but because I have had so many bad experiences there with bad massages (or experiences paying for 90 minute massages, arriving on time, the therapist taking 10 minutes to come out to get me, leaving me in the room after I've already undressed for another 5-10 and only actually giving me a 60 minute massage instead while still charging me for a 90 minute), that the last time I had a massage, I decided to try the next closest location to me - Anderson. that was a huge mistake, and I had a worse experience than West Chester. the therapist talked the. entire. time. without. stopping. even when it was clear that I wanted him to be quiet. what kind of massage therapist doesn't understand that people are trying to relax when paying for a massage, and don't want to be talked at for an hour? I was furious, but as usual, I didn't say a word. I just thought "I'll book at West Chester next time". well, when I went to book this time, I forgot about going to Anderson last so I used a link in my calendar to rebook, which took me straight to the Anderson location website and I rebooked there without realizing it. The day of my massage I got a 20 minute alarm notification on my phone reminding me that I had a massage at 2:45 p.m. at Anderson. I was already nearly to West Chester, and I realized my mistake. I called Anderson to let them know, and this is the first and only time that I have ever missed or cancelled a massage that I have booked, and Melanie told me that "they would still likely charge me a $75 fee" for cancelling my appointment". I was furious beyond words and wanted to cancel my membership, because they had already taken $116 from my bank account on the first of the month for NOTHING, and a total of around $1,400 from my bank account since I started my membership for NOTHING. she informed me that she could not cancel my account, and that I would need to call West Chester. well, since I was hysterically crying due to losing EVEN MORE MONEY right before Christmas, I wasn't able to call West Chester just then. I checked my bank account just now, and Elements took $91 from me today, NOT the $75 fee I was quoted on top of the $116 they took for nothing at the start of the month. I am not rich, and I pay for massage because I am disabled, like many people who get massages, and I am just looking for anything that might help me find relief. Elements is pure evil for doing what they did to me today, and pure evil for NEVER telling me that I could pause payment on my account while keeping my membership until I was upset on the phone about missing my first appointment ever with them over a simple mistake that anyone could make. I hope that every single employee working at Anderson also has to chose whether they will buy Christmas presents for their parents, or their kids. I worked 10 days in a row and today was my first day off after 10 days because I desperately needed the extra money to afford Christmas presents for my loved ones, and Anderson just took nearly $100 of that from me today, when they could have chosen kindness instead, and I hope that some day, each and every one of the managers at Anderson will be faced with the same terrible choice that I now have to face because of their unbelievable greed. Have a Merry Christmas Elements Anderson.