(由 Google 翻译)2025年7月4日,我在Postino East餐厅预订了一张桌子,庆祝女儿14岁生日。我们一行人包括我、女儿和她的三个朋友。我们比预订时间提前五分钟到达,并立即入座。食物上菜很快,味道鲜美,价格也合理——200美元一份五人生日套餐感觉还算合理。
然而,服务却有很多不足之处。
1. 女主人:迎接我们的女主人既没有微笑,也没有热情的欢迎,尽管我们第一次光临,心情很好。她问了我的名字,然后从女主人台正后方的桌子上取下“已预订”的牌子,一言不发,笑容满面地走开了。
2. 餐桌布置:虽然我预订了一张五人桌,并注明是为庆祝女儿14岁生日,但餐桌上只摆了四人桌。这种对细节的漠不关心令人失望。
3. 服务:我们的服务员Ethan做了自我介绍,并记下了我们的饮料订单:三杯仙人掌柠檬水、一杯雪碧、一杯冰茶,以及五瓶矿泉水。虽然饮料和食物很快就送来了,但没有人注意到我们少了一套餐具,所以我不得不向另一位服务员要第五套餐具。Ethan在整个用餐过程中根本没有来过。我们的饮料在用餐过程中就空了,直到用餐结束都空着。当Ethan终于回来问我们是否需要甜点时,我要求为孩子们续杯并结账。除了记下我们的订单和付款外,Ethan没有任何互动或后续跟进。他确实几次走到其他桌子。Ethan粗鲁吗?他并没有。他只是对我们在场漠不关心。
尽管服务乏善可陈,我还是留下了20%的小费,以示对那些经常依赖小费的服务员的尊重——尽管这次的小费并非来自任何人的周到服务——尤其是Ethan和女主人。
我们离开时,女主人仍然像我们到达时一样沉默不语。我对她说了声“谢谢”,并祝她一切顺利,因为礼貌是无价的。友善和微笑是免费的。可惜的是,我给予的礼貌远远超过了Postino East员工的礼貌。
令人失望的是,这本该是一次特别的第一次来庆祝女儿生日的体验,却被漫不经心、冷漠的服务破坏了。我们在街对面的Topo停下来吃冰淇淋时,受到了更好的待遇——仅仅是一个微笑和一句问候就足以让人改变。
Postino East可以而且应该做得更好。我不知道我们走进来时,人们对我们做了什么假设,但我向你保证,这是我第一次——也是最后一次——造访你们的餐厅。
非常失望。
(原文)
On July 4th, 2025, I reserved a table at Postino East to celebrate my daughter’s 14th birthday. Our party included myself, my daughter, and three of her friends. We arrived five minutes before our reservation time and were seated immediately. The food arrived quickly, was delicious, and the pricing was reasonable—$200 for a birthday meal for five people felt fair.
However, the service left much to be desired.
1. Hostess: The hostess who greeted us did not smile or offer a warm welcome, despite us arriving in good spirits for our first visit. She asked my name, removed the “reserved” sign from the table directly behind the hostess stand, and walked away without a word or a smile.
2. Table setting: Although I reserved a table for five and noted that it was for my daughter’s 14th birthday, the table was set for only four. This lack of attention to detail was disappointing.
3. Service: Our server, Ethan, introduced himself and took our drink orders: three prickly pear lemonades, one Sprite, and one iced tea, along with five waters. While the drinks and food arrived promptly, no one noticed that we were missing a set of utensils, so I had to ask another server for the fifth set. Ethan did not check on us at all during the meal. Our drinks were empty halfway through our meal and remained that way until the end of the meal. When Ethan finally returned to ask if we wanted dessert, I requested refills for the kids, and the check. Other than taking our order and payment, there was no interaction or follow-up from Ethan. He did walk by a few times to other tables. Was Ethan rude? He was not. He was simply indifferent to us being there.
Despite the lackluster service, I still left a 20% tip, out of respect for servers who often rely on tips—though in this case, it was not earned through attentive service from anyone - least of all Ethan and the hostess.
As we left, the hostess remained as silent as she had been when we arrived. I said “thank you” and wished her a good day, because good manners cost nothing. Kindess and a smile are free. Unfortunately, I gave far more courtesy than we received from the staff at Postino East.
It’s disappointing that what should have been a special first visit to celebrate my daughter’s birthday was marred by inattentive and indifferent service. We received better treatment at Topo across the street when we stopped there for ice cream—just a smile and a greeting made a difference.
Postino East can and should do better. I don’t know what assumptions were made about us when we walked in, but I assure you this was my first—and last—visit to your establishment.
Highly disappointed.