(由 Google 翻译)我去做了全身脱毛。治疗师非常专业,她的助手也是。我还要求做脸部,以为全身脱毛包含这项服务,因为他们的网站上没有具体说明包含或不包含哪些服务。直到我去付款时才发现,他们告诉我需要额外支付 35 英镑。事先没有人告诉我价格是多少,否则我肯定会拒绝的。我回到家,在自然光下看到我大腿两侧仍然有毛发。
我打电话告诉他们,接待我的是一位粗鲁的经理,不是给我做脱毛的那位女士,而是另一个人。她建议我今天晚些时候或下周再来,但不幸的是,这两个时间都不合适,我们没能达成一致。他们告诉我,我应该在离开之前在工作室看看毛发,但是房间里没有自然光,只有当阳光照在腿上时,我才能看到大腿侧面的绒毛。经理指责我说这是他们无法去除的内生毛发,好像我不知道皮肤 1 厘米外的毛发和皮肤下的毛发之间的区别一样。我解释说,它们可能不那么明显,因为它们比我其他的头发更细,或者因为我的纹身,它们不那么明显。因为我来这里是为了一个场合接受治疗,之前没有时间回来让他们解决问题,所以我问我是否可以部分退款,但她拒绝了。我们没有任何进展,所以我说我很不高兴,看起来我们没有任何进展,我对此很不满意,这会影响我的诚实评论,然后她开始对我大喊大叫,说我在勒索她,说通话被录音,而且变得非常咄咄逼人。到那时,我已经厌倦了和她说话,因为她不仅不断地打断我说话,不听我说话,而且她总体上客户服务很差,她对我大喊大叫,指责我勒索她。我承认,在她反复指责我、对我大喊大叫、不让我说话之后,我当时就发脾气,让她滚蛋。她态度非常恶劣,我当时实在忍不住。
我没有给一星的唯一原因是,给我打蜡的那位女士非常友善专业,而另一位女士需要接受客户服务培训并检查一下态度。
如果通话真的有录音,请务必公开,让其他人看看我当时是如何被骂的。从其他负面评论来看,我并不是唯一一个遭遇粗鲁管理的人。
(原文)
I went in for a full body wax. The therapist was very professional and so was her assistant. I asked to do my face also, thinking it was included in the full body, as nowhere on their site does it specify what is or isn't Included. I only found out when I went to pay that I was told it was £35 extra. No one told me prior what the price was, otherwise I would have declined. I go home, to see in the natural light that both the sides of my thighs have hair on them still.
I call them to let them know and am met by a rude manager, not the lady who waxed me, but someone else. She offered me to come in later today or in the next week, but unfortunately none of those times worked for me and we couldn't come up with a resolution. Instead I was told I should have seen the hair in the studio before I left, however there's no natural light in the room and it was only when the sun was on my leg that I saw the fuzz on the side of my thighs. The manager accused me of saying it's ingrown hair they can't remove, like I don't know the difference between hair that's 1cm out the skin and hair underneath. I explained they may have not been as visible as they are finer than the rest of my hair or because of my tattoos they weren't as noticeable. As I came in to get treatment for an occasion that I had, and had no time before it to come back for them to resolve it, I asked if I could have a partial refund which she refused. We were getting nowhere so I said I'm unhappy and it looks like we're getting nowhere, I'm not happy about it and this will affect my honest review, which she then starts yelling at me and told me that I'm blackmailing her, says calls are recorded and became extremely aggressive. By that point I got fed up of speaking to her as not only was she constantly talking over me and not listening, but she has terrible customer service overall by yelling at me and accusing me of blackmailing her. I will admit I lost my temper and told her to F herself after she repeatedly accuses me and yelled at me without letting me speak. She was very hostile and I couldn't hold my tongue anymore at that point.
The only reason I'm not giving one star is because the actual lady who waxed me was very kind and professional, the other one needs customer service training and an attitude check.
If calls really are recorded, please by all means release them so others can see how I was spoken to. By the looks of the other negative reviews, I'm not the only one who was met by rude management.