大雾山国家公园中47家最佳水疗酒店

（由 Google 翻译）南方舒适餐厅的乔丹！！ 多亏了我们出色的服务员乔丹，我们度过了一段非常美好的时光。从我们入座的那一刻起，她就竭尽全力，让我们的用餐体验变得与众不同。她真诚地微笑着迎接我们，让我们立刻感到宾至如归。 乔丹服务周到，但又不至于过度追求完美。我们的饮料总是满满的，食物也准时送达，而且她总是在我们需要的时候及时提醒我们。她对菜单了如指掌，提供的推荐也都恰到好处。 真正令人印象深刻的是她的友善和专业精神。即使餐厅很忙，她也能以沉着自信和乐观的态度处理好一切。你能感受到她真心实意地为我们打造最佳体验。 乔丹把一顿普通的晚餐变成了难忘的回忆。如果每家餐厅都有像她这样的人，外出就餐就会永远充满乐趣。谢谢你，乔丹——你太棒了！ （原文） Jordan at the Southern Comfort!! We had an absolutely wonderful experience thanks to our amazing server, Jordan. From the moment we were seated, she went above and beyond to make our visit special. She greeted us with a genuine smile and immediately made us feel welcome. Jordan was attentive without ever hovering the perfect balance. Our drinks were always full, our food arrived right on time, and she checked in just when we needed her. She knew the menu inside and out, offering excellent recommendations that ended up being spot-on. What really stood out was her kindness and professionalism. Even when things got busy, she handled everything with calm confidence and a cheerful attitude. You could tell she truly cared about giving us the best experience possible. Jordan turned a regular dinner into something memorable. If every restaurant had someone like her, dining out would always be a joy. Thank you, Jordan — you’re exceptional!

（由 Google 翻译）设施一流，可惜员工素质不尽如人意。 由于车子出了问题，我大约午夜才到。前台的态度好像我打扰了他们似的，几乎要无礼了。考虑到我当时心情不太好，我姑且原谅他们。 到了住处，发现附近根本没有停车位。我开车去找停车位，发现太远了，我（75岁）走不动。我打电话给前台，但没人接，于是开车到大堂，看看能不能搭车从停车场到房间。 他们说可以，于是我又开车回去。停车的时候，我经过一辆保安车，保安正在和客人说话。他车门开着，为了让我过去，他不得不把门关上。我停好车等了大约15分钟，然后决定试试走过去。大约走了四分之三的路程，保安开车过来问：“你是需要搭车的那位吗？” 真是糟糕的开始。 本来一切都很顺利，直到最后一晚都过得很愉快。 周六晚上他们组织了一个名为“回忆”的活动，在风景如画的山顶篝火旁拍照。销售办公室误把我们送到了篝火旁，我们去了活动中心，结果被告知我们走错了地方。我们去了山顶篝火旁，发现除了几个客人之外一个人也没有，那几个客人说他们没看到任何工作人员。我们打电话给活动中心，被告知会有人回来。大约30分钟后，中心的工作人员来了，拍了照片。 他们说照片要到第二天早上才能拿到。 退房后，我去了活动中心，被告知拍照的机器坏了，问我能不能周二再来。我说不行，他们说会把照片发给我。 我等了大约10天，然后打电话询问。他们说机器坏了，照片前几天已经发给我了。 我又等了10天。十天后，我再次致电要求找经理，被告知他不在，会安排他第二天给我回电。（之前我曾要求和他通话，但被告知他周五在开会，会安排他下班后给我回电，结果等到下周一才打来。） 在最后一次通话一天半后，他终于回电，告诉我那名员工已被解雇，并反问我之前要的是风景照（语气讽刺），问我这样可以吗？ 他一直笑着轻描淡写地对待这件事，直到我表达了我的担忧。 糟糕的结局 （原文） Facility outstanding. Unfortunately staff not the same quality. Arrived late around midnight due to car problems. Front desk acted like I was an inconvenience on the verge of rude. I give them a pass on that as I was not in the best of moods. When got to our lodging found no parking anywhere near. Drove in search of parking and found was too far for me walk (75 yrs old)Called front desk but got no answer so drove down to lobby to see if I could get a ride from the lot to my room. Was told yes so drove back up. Passed a security vehicle and guard talking to guest as I drove to park. He had left his door open and had to come close it for me to pass. Parked and waited about 15 minutes before deciding to try walk. About 3/4 of the way the security guard drives up and says "are you the one needing a ride. SO BAD START. All would have been well as had a nice time until the final night. Saturday night they had an activity called Memories. A picture shoot at the picturesque Mt.Top fire pit. Shuttled. to the fire pit by sales office by mistake and went to activity center to be told was in the wrong place. Went to Mt.Top fire pit and found no one except a couple guests who said they had not seen any staff. Called activity center and was told someone would come back.About 30 minutes later the girl from the center arrived and took pictures Was told they would be available tomorrow morning. After checking out dropped by the activity center and was told the machine for pictures was out of order and could I come back Tuesday. Told them no and was told they would send them to me. Waited about 10 days and then called to follow up. Was told they had to replace machine and the pictures were sent the previous days Waited another 10 days. Called again asking for manager and was told he was not working and they would have him call me the next day.(Previously had asked to speak to him but was told he was in a meeting (Friday) and they would have him call me after he got out, which turned out to be the following Monday He returned my call a day and a half after this last time and told me the employee had been let go and since I had asked for scenic photos (SARCASTIC) would that be ok. He was laughing and made light of the situation until I voiced the level of my concern. BAD ENDING

（由 Google 翻译）我强烈建议不要在这里预订或购买西门大烟山度假村的分时度假。我们家多年来一直在这里拥有分时度假的所有权，说实话，质量和服务的下滑令人失望，尤其是考虑到业主在这里支付的费用。 我们最近一次入住从一开始就令人无法接受。我们走进一个明显没有打扫过的房间。房间内有50多只臭虫，沿着窗帘内侧堆积，而不是像我们预期的那样堆积在外面。在阳台上，我们发现了两根用过的雪茄，这再次清楚地表明房间没有经过适当的检查或维护。 我们还有一个11个月大的女儿，当我们让她在地板上玩耍时，她的手几分钟内就变得脏兮兮的。我们用来清洁地板的湿巾完全变黑了，到处都发现了长长的头发和各种污垢。 更糟糕的是，我们的电视遥控器坏了。当维修人员来“修理”时，员工在晚上10点左右闯进我们的房间，大声说话，吵醒了我们的孩子。他们的专业素养低得令人震惊。 我们在入住期间向工作人员和主管反映了所有问题，但问题没有得到解决，也没有提供任何补偿或任何有意义的后续服务。显然，这里的主人翁意识和客户满意度已经不再是首要考虑的问题。这次经历让我们彻底重新考虑了我们在Westgate的主人翁意识。我不希望其他人经历和我们一样的沮丧、压力和失望。 对于在分时度假上投入的资金，您应该期待得到周到的照顾、清洁和尊重，但不幸的是，这里没有提供这些。更糟糕的是，我们上次与上级的谈话中，他们唯一的回应是“很抱歉，希望您下次再来”。 （原文） I strongly recommend not booking here or purchasing a timeshare at Westgate Smoky Mountain Resort. Our family has been timeshare owners here for years, and it’s honestly disappointing how far the quality and care have fallen, especially given how much owners pay to stay here. Our most recent visit was unacceptable from the start. We walked into a room that had clearly not been cleaned. There were over 50 stink bugs inside the unit, piled along the inside curtains, not outside where you’d expect them. On the balcony, we found two used cigars, another clear sign that the room had not been properly inspected or serviced. We also have an 11-month-old daughter, and when we let her play on the floor, her hands became filthy within minutes. The wipes we used to clean the floor turned completely black, and we found long strands of hair and general dirt everywhere. To make matters worse, our TV remote didn’t work, and when maintenance came to “fix” it, the employee barged into our room around 10 p.m., speaking loudly and waking our baby. The level of professionalism was shockingly low. We reported all of this to staff and supervisors during our stay, yet nothing was resolved and no reimbursement or meaningful follow-up was offered. It’s clear that ownership and customer satisfaction are not priorities here anymore. This experience has made us completely rethink our ownership with Westgate. I wouldn’t want anyone else to go through the frustration, stress, and disappointment we did. For the amount of money invested in a timeshare, you should expect care, cleanliness, and respect, unfortunately, none of that was delivered here and on top of that the last talk we had with a higher up there only response was “sorry we hope you come back”.

（由 Google 翻译）如果你不想拥有分时度假权，那就得小心了。这个地方本质上就是分时度假；虽然我们用朋友的“礼券”时就知道这一点，但没想到连一天都享受不到。幸好我们事先做了备选方案。如果你买了，这笔钱会留给你的受益人，所以你懂的。我儿子和儿媳以后也要拥有这笔钱。怎么可能？当然不可能。 （原文） Be careful if you don’t want a timeshare. That’s what this place is all about; though we knew it when we used a “gift certificate” from a friend but didn’t think we’d not be able to enjoy at least one day there. Glad we had a backup plan in place. If you buy in, this is willed to your beneficiaries, so you know. My son and his wife have this in their future. How? Nope.

（由 Google 翻译）我们在Westgate拥有20年了。我们换了房，他们给了我们一间地下室房间，可以看到20英尺外的山坡。我们要求换房。他们说我们“不得不”去参加一个演示会，才被考虑。房间不错，只是客厅即使开着灯也很暗。总的来说，度假村很棒，只是他们待我们不太好。有人想买Westgate的分时度假吗？ （原文） We have owned Westgate for 20 yr. Exchanged in and they gave us a basement room with a view of the side of the hill 20 ft away. Ask to change rms. Was told we "had" to go to a presentation to even be considered. Room was nice except living room was dark even with lights on. Overall, resort was great, they just didn't treat us nice. Anyone want to buy a Westgate timeshare?

（由 Google 翻译）不要以为通过Interval International以旧换新就公平交易。仅仅因为我们不是Westgate会员，我们没能拿到预定的房间。我们被困在一个黑暗、没有窗户、没有阳台的卧室里。等了45分钟才入住。他们告诉我们，如果有任何投诉，可以向Interval投诉。水上乐园的费用是35美元，即使你只是坐在那里照看孙子孙女。非常昂贵。去市区的班车很棒。餐厅很棒。当我们试图与工作人员交谈时，他们态度冷淡，而且带有偏见。需要一些粉丝培训，仅仅因为我们不是Westgate会员就对他们发表负面评价，这太不公平了。作为会员，在分时度假度假了35年，这是最粗鲁的经历。 （原文） Don't assume just because you may trade in thru Interval International that you are getting a fair trade. Just because We weren't Westgate members we were not able to get the room we were told. Got stuck in a dark no window no balcony bedroom. Waited 45 minutes to ck in. Were told if we had a complaint take it up with Interval. Cost $35 for water park even if you just sit there to watch grandchildren. Very expensive. Shuttles are great to town. Restraunt is amazing. When we tried to talk to staff they were short and biased. Need some fanese training their negative opinions just because we weren't a Westgate members was uncalled for After 35 year members off time share this was the rudest experience.

（由 Google 翻译）到目前为止，我感觉很棒，我登上了山顶，我们的导游也很棒。除了我的房间，景色也很棒，我订的是一间前面有树的房间，哈哈。下山的后路也超级酷。如果你开的是重型车辆，在山上骑行时要小心。我不得不在半山腰停下来让刹车冷却一下，进出山需要一个小时。 （原文） So far it is amazing im at the top of the mountain and our guide is amazing. The view is also amazing except for my room i got the one room with trees in the front of it lol. The back way down the mountain is also super cool. Becareful riding through the mountain if you have a heavy vehicle I had to sit halfway to let my breaks cool down its an hour ride in and out the mountains.

（由 Google 翻译）这家酒店是我住过的最好的酒店之一。干净、友好、周到的员工，环境非常轻松。客人年纪似乎更大一些，这很棒，少了些无聊，更放松了。我们带着孩子一起，他们受到了热情的欢迎和周到的款待。我一定会再来的。一切都是一流的！ （原文） This hotel was one of the best I have stayed at. Clean, friendly and attentive staff, it was a very relaxed environment. The crowd seemed to be older which was amazing, less BS and more relaxation. We had our kids with us and they were welcomed and treated amazing. I will without a doubt be back to this location. Everything was top notch!

（由 Google 翻译）这是我在加特林堡住过的最好的地方。员工服务超棒。Moose 是我见过最好的代客泊车员。我们抵达后只用过一次车，去哪儿都步行。如果你愿意，完全可以待在这里不出门。度假村的餐饮都很棒。整个度假村内外都非常干净整洁。如果你打算去水疗中心，千万别拖延，因为他们总是很忙。下次来加特林堡我还会选择这里。 （原文） This is the best place I have stayed at in Gatlinburg. The staff is amazing. Moose is the best valet attendant ever. We only used our car one time after our arrival. We walked to everything. You can stay here and not leave the property if you like. The food and drinks are great at the resort. The entire property is clean and well maintained inside and out. Do not procrastinate if you plan booking services at the spa because they do stay busy. This is where I will be staying when I return.

（由 Google 翻译）房间很棒，空间很大，除了床。房间比较老旧，每个人睡觉的地方都有点弯曲，非常不舒服。泳池和热水浴缸棒极了，两层楼高的日光浴区非常棒，酒吧/餐厅/咖啡厅也都非常棒。可以直接在泳池边点餐和饮料，然后送过来，感觉很棒。礼宾部和工作人员都很友好，乐于助人。室内/室外设计非常精致。步行即可到达所有地方。周六的乡村乐队现场演出精彩绝伦。停车场安全可靠，有代客泊车服务，方便您取车，还有两个带顶棚的户外壁炉，座位充足。强烈推荐给所有人，包括家庭。我们明年还会再来！ （原文） The rooms were great, with lots of space, with the exception of the beds. They were older and had the bowing where each person slept, very uncomfortable. The pools and hot tub are incredible, the 2-story tanning area is excellent, and the bar/restaurant/coffee house was all exceptional. It was great to order food and drinks right from the pool and have it delivered. The concierge and staff were all friendly and helpful. The interior/exterior design is very well appointed. Close walks to everything. The Live Country Band on Saturday rocked. Secure parking, valet on duty for easy access to your vehicle, two outdoor covered fireplaces with ample seating. Highly recommend for everyone, including families. We will be back next year!

（由 Google 翻译）我们根据所有好评预订了这家酒店的三晚住宿，庆祝我们的周年纪念日。可惜的是，我们的体验大相径庭，为了省钱，我们只住了两晚就退房了。优点：酒店位置就在加特林堡大道上，步行即可到达各个景点。泳池设施看起来不错，虽然我们没有使用。缺点：床和枕头极其不舒服，导致我们整个旅程睡眠质量很差，背也酸痛难忍。床单和毛巾上满是污渍，很难想象它们是否真的洗过。毛巾上也有很多破洞，而且磨损严重。对于一家Motel 6来说，这样的住宿条件还算可以接受，但对于每晚花费数百美元享受舒适住宿的人来说，这实在是太糟糕了。我妻子对床单和毛巾上大量的污渍感到非常恶心，于是我们决定缩短住宿时间。退房时，我们礼貌地解释了提前退房的原因，但工作人员却毫不在意。很遗憾，出于这些原因，我不会推荐这家酒店。如果您可以接受坚硬的床和脏兮兮的床单，那么您可以节省很多钱并住在大道上的其他地方。 （原文） We booked a 3 night stay here for our anniversary based on all the good reviews. Unfortunately our experience was quite different and we cut our losses and checked out after only 2 nights. The good: location is right on the strip in Gatlinburg and walkable to attractions. Pool facilities looked nice although we did not use them. The bad: the beds and pillows were ridiculously uncomfortable and led to very poor sleep and extremely sore backs for our trip. The bed linens and towels were stained and it was questionable if they had actually been laundered. The towels also had multiple holes and were frayed. This would be fine for a Motel 6, but not when paying several hundred dollars a night for a nice stay. My wife was so disgusted by the multitude of stains on the sheets and towels, that we decided to cut the stay short. When we politely explained the reasons for our early departure at checkout, staff could not have cared less. Unfortunately, would not recommend this property for these reasons. You can save a lot of money and stay elsewhere on the strip if you are okay with rock hard beds and dirty linens.

（由 Google 翻译）这是我们第一次没有在那里租小屋、木屋或露营。真是最棒的决定！服务很棒，居民友好，食物也很棒等等。一切都近在咫尺，步行即可到达，没有格陵兰岛典型的交通拥堵和拥堵。如果你想免费出行，这里也靠近有轨电车系统，而且附近还有我最喜欢的Ranger Bobs餐厅，可以步行去Anakeesta玩得开心！ （原文） This was our first time not getting a cabin, chalet, or camping there. Best decision ever! Great service, friendly folks, great food, etc. Close to everything, walking distance to it all without the hustle bustle of typical Gburg traffic that is slow. Next to trolley system too if you want to bop around for free transportation and nearby my fave place Ranger Bobs and got to walk over to Anakeesta for some fun!

（由 Google 翻译）我在加特林堡看了超过15家住宿，最终选择了玛格丽塔维尔，真是太高兴了！入住、早餐、酒吧和泳池边的服务都棒极了！每个人都非常乐于助人，热情友好。酒店非常干净整洁。地理位置优越。距离酒店不远，即使开车去也可以轻松下车，但步行去所有景点也非常近！！泳池边的水景深受孩子们的喜爱！周二早上9:30有一场鸟类表演。我们有机会亲手抱鸟，进一步了解它们。他们还提供池畔服务，这是一个很棒的额外福利，我预订时并不知道。10/10推荐您下次再来！ （原文） I looked at over 15 places to stay in Gatlinburg and finally decided on Margaritaville and SO glad I did! The service at check in, breakfast, the bar, and poolside were all incredible! Everyone is so helpful and kind. The hotel is very clean and kept up with. The location is great. You're just far enough down that you can easily get out if you're driving somewhere but close enough to walk to all the things!! The waterside at the pool was a huge hit with the kids! There was a bird show on Tuesday morning at 9:30am. We got to hold the birds and learn more about them. They also offer poolside service which was a nice added bonus I wasn't aware of at booking. 10/10 recommend for your next visit!

（由 Google 翻译）在这里住了三晚，完全没有失望。酒店位置优越，位于加特林堡所有景点的中心地带。之前我们看了很多关于周边酒店卫生状况不佳的负面评价，才选择了这家度假酒店。玛格丽塔维尔酒店并没有让我们失望，酒店很新，很干净，服务也很周到。 （原文） Stayed here for 3 nights and was not disappointed at all. The hotel is centrally located within all Gatlinburg attractions. We chose this Resort after reading many negative reviews of surrounding hotels lack of cleanliness, Margaritaville did not disappoint, new, clean, & courteous.

（由 Google 翻译）我们还没有找到比北卡罗来纳州 The Swag Resort 更好的地方来彻底休息、放松和放松。找到一个更加宁静美丽的环境将是一个挑战。工作人员和许多客人年复一年都是一样的，所以你会互相了解并享受彼此。从您抵达时的问候到您离开时的“下次见”，您的每一个需求都会得到热情的满足。您最困难的决定是选择膳食选择。有时这可能很困难，因为他们都承诺会比上一个更好。厨师们非常用心地精心策划他们的每日菜单，并为我们感到自豪，并且倾向于每天早上和晚上为我们展示，让我们受益匪浅。当我们离开酒店时，我们立即开始下一次住宿的倒计时。帮自己一个忙，尝试找到一个机会来享受这种奇妙、独特、崇高的体验。它与众不同。 >^..^< （原文） We've yet to find a better place to completely rest, relax and unwind than The Swag Resort in North Carolina. It would be a challenge to find a more peacefully beautiful setting. The staff and many of the guests are the same year after year so you get to know and enjoy each other. From the greetings on your arrival to the "see you next time" at your departure your every need is met with a warm eagerness. Your most difficult decision is choosing your meal selections. At times that can be difficult because they all promise to be better than the last. The chefs take great care and pride in curating their daily menus and tend to show out each morning and evening to our benefit and delight. We immediately start the countdown to our next stay the moment we leave the property. Do yourself a favor and try to find an opening to enjoy this wonderfully unique, elevated experience. It is like no other. >^..^<

（由 Google 翻译）事实证明，完美并非遥不可及。 我往往期望很高——结果往往令人失望。但 The Swag 没有让我失望。事实上，它超出了我的所有预期。 从我们驶入接待中心的那一刻起，我们就知道我们将体验到一种特别的体验。这家酒店绝对令人惊叹，对细节的关注更是无与伦比。住宿豪华，设施齐全，食物丰盛美味。 虽然 The Swag 的一切都堪称一流，但最令人赞叹的是他们的员工和老板。他们对工作的热情在每一次互动中都显而易见，而周围都是真心热爱自己工作环境的人，这为我们的体验增添了难忘的回忆。 这将是我们多次回访的第一次。 干得好，The Swag。干得好。 （原文） Turns out, perfection is attainable. I tend to have high expectations—often only to be disappointed. But The Swag DID NOT disappoint. In fact, it exceeded every expectation I had. From the moment we pulled into the Welcome Center, we knew we were in for something special. The property is absolutely stunning, with attention to detail that’s second to none. The accommodations are luxurious, the amenities are abundant, and the food is both plentiful and divine. And while everything about The Swag is truly top-notch, the staff and owners may be the most remarkable part. Their passion for what they do is evident in every interaction, and being surrounded by people who genuinely love where they work added something truly unforgettable to our experience. This will be the first of many return visits. Well done, The Swag. Well done.

（由 Google 翻译）Swag酒店真是太棒了！我和妻子从美国中西部远道而来——从我们沿着2.5英里长的蜿蜒车道驶入酒店的那一刻起，直到两天后离开，一切都完美无瑕。房间设施堪称五星级，食物美味可口，员工热情友好。餐厅的Sandra和Benji让我们感觉宾至如归，而常驻房东Doug和Kathy更是热情周到。酒店贴心地安排了前往国家公园的交通，以及各种贴心的小细节（比如甜点里的Swag能量棒！）。 我们一定会再来的！ （原文） The Swag was an all-timer. My wife and I traveled from the Midwest - from the moment we traveled up the 2.5 mile winding driveway, until we left 2 days later, everything was outstanding. The amenities in our room were 5 star, the food was magnificent and the staff was welcoming and kind. Sandra and Benji in the dining room made us feel at home, and resident hosts Doug and Kathy were amazing. The access to the national park and all the little things (swag bars for dessert!) were so well thought out by the staff. We will be back.

（由 Google 翻译）我们在这家美丽、低调优雅的山间小屋庆祝了结婚纪念日，非常喜欢这里的一切。房间、食物（他们特意为我的纯素饮食做了调整）、便利设施、徒步/跑步体验以及服务都非常出色。期待下次入住！ （原文） We celebrated our anniversary at this beautiful, understated elegant mountain lodge and loved everything about it. The room, food (where they went way out of their way to accomodate my vegan diet), amenities, hikes/runs, and service were outstanding. Looking forward to our next visit!

（由 Google 翻译）这个星球上有一些地方你必须去看看......隐藏的宝石并不容易到达，但一旦你到达，你就会知道这是一个独特的环境。我们昨晚刚吃过晚饭，老实说，我们从未经历过比这更亲切的服务员和管理团队。 一切都是一流的。令人惊叹的景色和令人惊叹的从农场到餐桌的食物。当厨师在餐后与您交谈 15 分钟时，您就知道这不是您平常的位置。感谢汉娜让我们成为一位出色的房东。 （原文） There are certain places on this planet you must see.....hidden gems that are not easy to get to but once you arrive, you know its a unique environment. We just had dinner last night and we can honestly say that we have never experienced a more gracious waitstaff and management team. Every thing was top notch. Views to die for with amazing farm to table food. When the chef talks to you for 15 minutes after the meal you know its not your run of the mill location. Thanks to Hannah for getting us in an being an amazing host.

（由 Google 翻译）我们来玛吉谷已经七年了，从那以后，在 The Swag 餐厅用餐和参观就一直是我们的心头好。其他家人也去过那里，并且强烈推荐，但不知何故，尽管我们探索了北卡罗来纳州和佐治亚州的许多美景，但这家餐厅总是被我们留到“下次”再来。 终于有机会体验这里，我感到无比欣喜。从氛围、自然美景到服务、食物，一切都无与伦比。现在，我们每次回到玛吉谷，都期待着再次光临这里。 作为一名拥有 37 年经验的旅行社代理人，我决定将我的美国之旅奉献给探索罗莱夏朵精品酒店集团 (Relais & Châteaux)。它们真的非常出色，提供卓越的款待和世界一流的美食。对我来说，旅行和美食是人生中最大的两大乐趣——仅次于家庭之爱。 感谢 The Swag 的每一位员工，让我们度过了一段难忘的时光。 （原文） We’ve been coming to Maggie Valley for about seven years now, and ever since, visiting and dining at The Swag has been on our list. Other family members had gone and highly recommended it, but somehow, despite exploring many beautiful places in North Carolina and Georgia, this one was always saved for "next time." I couldn’t be happier that we finally had the chance to experience it. From the atmosphere and natural beauty to the service and the food—everything was exceptional. This is a place we now look forward to enjoying every time we return to Maggie Valley. As a travel agent with 37 years of experience, I’ve decided to dedicate my U.S. travels to discovering Relais & Châteaux properties. They are truly remarkable, offering outstanding hospitality and world-class gastronomy. To me, travel and food are two of the greatest joys in life—just after the love of family. Thank you to everyone at The Swag for an unforgettable time.

（由 Google 翻译）真正独特的山间度假胜地。食物、服务和地理位置都非常棒。我们已经在那里住了超过15年了。虽然价格昂贵，但体验非常棒。 （原文） A truly unique escape in the mountains. The food, service, and location is fantastic. We've been going there for over 15 years. It is expensive but it is a wonderful experience.

（由 Google 翻译）房间宽敞干净，厨房面积也小，但除了冰箱和微波炉外什么都没有。如果我们知道需要带所有东西……碗碟、餐具、纸巾等等，我们住得会更开心！浴室的台面空间不够两个人坐，灯光太暗，不适合化妆，所以我不得不在全身镜前放一把椅子！ （原文） The room was spacious,clean w/ sm. kitchen area but NOTHING was supplied except freg. & microwave. Had we known we needed to bring EVERYTHING…dishes, eating ware, paper towels etc. we could have enjoyed our stay more! Bathroom. didn’t have enough counter space for 2 people & lighting was too dim for applying makeup, so I had to put a chair in front of full-length mirror for that!

（由 Google 翻译）除了淋浴有点小问题，其他都很好。淋浴的水突然变冷了，我不知道冷热水是反的。这点不太满意，不过房间很干净，很大，壁炉也挺好的，因为有点冷。床和枕头都超级舒服。下次还会再来。 （原文） Had a great time, except for the shower, it went cold on me and I didn't know the hot and cold was reversed. Wasn't too happy about that but other than that the room was clean, very big, fireplace was nice to have because it got a little chilly. Beds were super comfortable, & pillows were super comfortable. Wouldn't mind going back again.

（由 Google 翻译）鸽子谷最好的度假村！工作人员超级友好。房间和度假村都非常干净。我和妻子每年都会来这里庆祝结婚纪念日，我们根本不会考虑其他住宿。地理位置优越，靠近鸽子谷的所有景点。😁 （原文） The best resort in Pigeon Forge! Staff is SUPER friendly. Room and resort was extremely clean. Wife and come down every year to celebrate our anniversary, wouldn’t even consider another place to stay. Location is perfectly close to everything Pigeon Forge has to offer. 😁

（由 Google 翻译）昨晚我们第一次来这里庆祝结婚15周年纪念日。我们订的是带热水浴缸的房间，感觉棒极了！房间非常干净，床也很舒服。住在玛格丽塔维尔岛真是太有趣了！我们强烈推荐这里。 （原文） We stayed here for our 15yr anniversary last night for the first time. We got the room with the hot tub. It was fantastic. The rooms are very clean, the beds are comfy. It’s super fun being on the Margaritaville Island. We highly recommend it here.

（由 Google 翻译）我和丈夫在这里度过了蜜月的四个晚上。为我们办理入住的经理和我们遇到的其他几位工作人员都非常友好。房间宽敞干净，但不值这个价钱。住在岛屿旁边很不错，但确实有点吵。我们对停车情况感到失望，步行大约5-10分钟就能到自助停车场。我还觉得杂费/损坏保管费每晚50美元太离谱了。最后一天我们尝试了屋顶泳池和热水浴缸，但热水浴缸里的气泡并不多，就像另一个人说的那样。我们住得还不错，但不值每晚280美元的乡村景观房。 （原文） My husband and I stayed here for 4 nights for our honeymoon. The manager who checked us in was very nice, as well as a few of the other staff members we encountered. The room was spacious and clean, but not worth the price. It was nice staying next to the Island, but it does get noisy. We were disappointed in the parking situation, about a 5-10 minute walk to the self parking lot. I also found it outrageous that the incidentals/damages hold fee was $50 a night. We tried the rooftop pool and hot tub on our last day, and the hot tub did not produce a lot of bubbles, like another person said. We had a good stay, but not worth $280 a night for a basic village view room.

（由 Google 翻译）烟雾缭绕的休闲天堂 我们在玛格丽塔维尔岛酒店度过了一段美好的时光！从抵达的那一刻起，工作人员就热情地接待了我们，并给予我们无微不至的关怀。岛屿主题的装饰和轻松惬意的氛围，营造出一个真正放松的度假胜地。 我们的房间宽敞明亮，装饰精美，配有温馨的壁炉和俯瞰岛屿的私人阳台。床铺舒适无比，我们对酒店对细节的关注也十分欣赏，例如玛格丽塔鸡尾酒机和水疗浴室等设施。 酒店地理位置优越，位于鸽子谷岛娱乐区的中心地带。我们喜欢步行前往商店、餐厅和景点。即使附近有如此多的景点，酒店仍然感觉像一个宁静的休憩之所。 我们也非常喜欢屋顶泳池和酒吧区，尤其是在晚上。这里是放松身心、小酌一杯、欣赏山间日落的完美场所。 玛格丽塔维尔岛酒店超出了我们的预期。无论您是想寻找乐趣、放松身心，还是两者兼而有之，这里都能满足您的需求。我们已经在计划下一次住宿了！ （原文） A Relaxing Paradise in the Smokies We had an absolutely wonderful stay at the Margaritaville Island Hotel! From the moment we arrived, the staff made us feel welcomed and well taken care of. The island themed decor and laid back atmosphere created a truly relaxing getaway. Our room was spacious, beautifully decorated, and came with a cozy fireplace and a private balcony overlooking The Island. The bed was incredibly comfortable, and we appreciated the attention to detail with amenities like the margarita maker and spa like bathroom. The location is unbeatable right in the heart of Pigeon Forge’s Island entertainment district. We loved being able to walk to shops, restaurants, and attractions. Even with so much going on nearby, the hotel still felt like a peaceful retreat. We also really enjoyed the rooftop pool and bar area, especially in the evenings. It was the perfect spot to unwind with a drink and watch the sunset over the mountains. Margaritaville Island Hotel exceeded our expectations. Whether you're looking for fun, relaxation, or a bit of both, this place delivers. We’re already planning our next stay!

（由 Google 翻译）自从2016年来到岛上，我就一直想住在这里。我记得看到房间里有阳台，可以俯瞰购物中心和周边地区，非常漂亮。 入住这里的时候，我发现前面代客停车的地方很小，几乎没有地方可以停放车辆。后来我发现自助停车场非常远，要过桥才能到岛上的免费停车场旁边。如果酒店能有一个漂亮的停车场，专门供客人在河对岸的酒店旁边停车，我觉得这家酒店会很棒。如果你有很多东西要卸，可能会有点烦人，因为你需要用手推车卸货，还要有人在你停车的时候看着你的行李。 前厅有点小，因为我习惯了宽敞的岛屿主题大堂。除了停车问题，走廊很不错，但如果从大堂电梯过来，步行可能会非常长，因为房间环绕了半个岛。 每间客房都装饰精美，配有壁炉和阳台，可以俯瞰村庄、喷泉或河流。村庄和喷泉的景色都美极了。 每间客房的价格确实不菲，但你支付的费用却让你住在鸽子谷岛上最热门的地区。我会说这个选择是迪士尼之泉或鸽子谷城市漫步。谢天谢地，这里的夜生活不会太晚，否则我根本没法在房间里睡着。我记得工作日晚上10点关门，周末晚上11点关门。 岛上的便利绝对物有所值。大堂里还有一家真正的星巴克，不是假的。 我真的很喜欢这家酒店，很想在圣诞节期间再来，因为我知道那里会非常拥挤。如果你想靠近岛屿或身处热闹的场所，我推荐你住在这里！ （原文） I been wanting to stay here ever since I came to the Island back in 2016. I remember seeing the rooms having balconies over the shopping center and areas and it being super beautiful. When checking in here, there is very little room for you to pull your vehicle in the front next to the valet parking. As I found out later that the self parking is super far away and across the bridge over next to the general free parking to the Island. I think this hotel would have been excellent if they had a nice parking deck just for the hotel guest parking right next to the hotel over the river. If you have a ton of stuff to unload, it can be alittle annoying as you will need to get a dolly to unload and have somebody watch your luggage while you go park your car. The front lobby is a bit small as l am used to having a large island theme lobby. Aside from the parking situation, the hallway was nice but the walk could get to be super long if you're coming from the lobby elevators as the rooms wrap around half of the island. Each room has beautiful decor with fireplace and a balcony overlooking the village, water fountain, or river. The view is pretty over the village and the water fountain. Price of each room is definitely pricey but you're paying to be staying on the hottest area in pigeon forge, the island. I would say this place would be the Disney Springs or City Walk of Pigeon Forge. Thank god the nightlife doesn't get too late as I would never get to sleep inside my room. I believe weekdays the Island closes at 10pm and weekends, it closes at 11pm. The price is definitely worth the convenience of being on the Island. There also is a real Starbucks in the lobby, not a fake one. I really like this hotel and would love to come back during Christmas time as I know it will be super crowded. I recommend you stay here if you wanna be close to the Island or in the midst of the action!

（由 Google 翻译）我非常喜欢这个地方。感觉与鸽子谷的其他地方截然不同。设施很棒，服务也很棒。我尤其喜欢房间里的洗衣机/烘干机。这里有很多适合孩子的活动，非常适合带孩子来。小缺点是房间里没有烤箱，也没有餐厅。这两点对我来说都没什么困扰，但可能会让一些人感到困扰。我一定会再次入住。 （原文） I really loved this place. It feels very separate from the rest of the pigeon forge. The amenities are lovely and the service is great. I especially appreciated the washer/dryer in the unit. It's a great place to bring children with so many kid focused things.The small downsides were that there was no oven in the unit and there is no on site restaurant. Neither of which bothered me at all but might bother some. I would definitely stay again.

（由 Google 翻译）度假村本身非常棒。所有员工和场地都很棒。我们的水疗体验非常完美。有几个小缺点，比如晚上和凌晨时分枕头和门都会被猛地关上。其他客人的粗鲁行为与度假村本身无关。地理位置非常便利。 （原文） The Resort itself was very nice. All the staff and grounds were great. Our spa experience was perfect. A few minor drawbacks were the pillows and doors being slammed all hours of the night and very early morning. The other guests being rude had nothing to do with the resort itself. Great convenient location.

（由 Google 翻译）全场满分！我刚刚在Riverstone独自旅行完回来。我对这里赞不绝口。地理位置无与伦比，位于一切的中心地带，漂流河古朴而完美，房间基本上是多套公寓式客房，配备设施齐全的厨房、俯瞰河流的阳台，而且一尘不染。但我认为最棒的是他们的水疗中心。我预订了那里的服务，因为我对那里的服务非常满意。这是我第一次去那里旅行。每个人都非常友好，让人放松，而且管理得非常好。我迫不及待地想再来这里。如果你想来这里享受阳光之旅或与家人一起旅行，这里都是完美的选择。不要犹豫，预订这里吧！ （原文） 10/10 across the board! I just came back home after treating myself to a solo trip here at Riverstone. I can’t say enough good things about this place. The location is unmatched, and right in the center of everything, the lazy river is so quaint and perfect, the rooms are basically many apartments, with a full service kitchen balconies that overlook the river and immaculately clean. But best of all I think is their spa. I booked for services there because I was so pleased with the service. The first time I went on the trip. Everyone is so kind, Relaxing, and it is run very well. I cannot wait to come back here. If you’re thinking on staying here either as a solar trip or with your family, it’s perfect for both. Do not hesitate to book this place.!

（由 Google 翻译）我去了一栋很棒的公寓，那里的景色美极了，河景和小便池都美极了。漂流河也很棒，我在黑暗中点亮了灯，我们在那里的时候还看到了小鸭子孵化。我推荐你去多莉伍德，那里的公寓设施一应俱全。 （原文） I went to this amazing condominium and we had a amazing view with the river and the dicky stand peed. The lazy river was nice I lit up in the dark and there were baby ducks hatching while we where there. And I recommend to go to Dolly Wood the condominium had all the amenities you could want.

（由 Google 翻译）我是当地人，刚刚第一次体验了他们的水疗中心……这绝不会是最后一次！！！这里的服务太棒了。前台的女士们非常热情友好。我很喜欢水疗中心提供的裹敷和浴袍。按摩前我特意去桑拿了。Jessie 非常友好，给我做了一次非常棒的按摩。帮自己一个忙，预订一次他们的护理吧！ （原文） I am a local and just had my first experience at their spa...it will not be my last!!! The service here is amazing. The ladies at the front were so kind and welcoming. Loved the wraps and robes the spa provides. I took advantage of using the sauna before my massage. Jessie was so friendly and gave me an incredible massage. Do yourself a favor and book one of their treatments!

（由 Google 翻译）地理位置优越。公寓很棒，条件优越。壁橱空间很棒！漂流河体验很棒，漂浮装置尺寸完美。绝对会再来的。 （原文） Amazing location. Great condo in excellent condition. Closet space was fantastic! Lazy River was a wonderful experience with perfect size floating devices. Would absolutely come back.

（由 Google 翻译）这个地方离主干道只有一条街。住宿舒适，维护良好。他们有室内停车场。我的孩子们喜欢漂流河。他们有一个室内游泳池。对于这么大的地方来说，他们的健身房还不错。我们已经在这里度过了美好的时光，一定会再来的。 附言：如果酒店里有人看到这个，我唯一的建议是，买更硬一点的床垫。这些软床垫真让我受不了😂 （原文） This place is one street off the main drag. The accommodations are comfortable and well kept. They have covered parking. My kids love the lazy river. They have an indoor pool. They have a decent gym for a place that size. We have left our time here and would definitely come back. P. S. If anyone from the property looks at this my only recommendation to you is that you get mattresses which are more firm. These soft mattresses are killing me 😂

（由 Google 翻译）我们在蓝山雾乡间旅馆的住宿体验比预想的还要好！入住过程非常轻松，房间干净舒适。早餐美味可口，全天供应各种免费饮品。晚上，他们还为所有客人提供各种新鲜甜点，供他们悠闲地享用。旅馆地理位置绝佳：就在鸽子谷郊外，环境宁静，但距离大道上的任何活动场所都只有10分钟左右的路程。我们花了很多时间在环绕式门廊上，坐在舒适的椅子或摇椅上，欣赏乡村、花园和群山的景色。绝对值得推荐！ （原文） Our stay at the Blue Mountain Mist Country Inn was better than expected! The check-in process was a breeze and the room was very clean and comfortable. Breakfast was delicious and they had complimentary drinks of all sorts available all day. In the evening they provided a selection of fresh desserts for all guests to enjoy at their leisure. The location was perfect: just outside of Pigeon Forge in a serene country setting but close enough to get to any activity on the strip within 10 minutes or so. We spent plenty of time on the wrap-around porch enjoying the view of the countryside, gardens, and mountains in comfy chairs or rockers. Definitely an experience I recommend!

（由 Google 翻译）服务无可挑剔！早餐丰盛美味，令人赞不绝口。所有员工都热情友好。我们选择在这里度蜜月，体验非常棒。酒店拥有宽敞的公共区域和咖啡吧，随时提供软饮和冰块。我丈夫之前从未住过民宿，而蓝雾民宿为我们树立了新的标杆。更令人惊喜的是，这家民宿的家族自东田纳西州早期开发以来就扎根于此。 （原文） The service was impeccable!! The breakfast was outstanding and incredibly scrumptious. All the employees were delightful and pleasant. We went for our honeymoon and it was incredibly nice. They had roomy common areas and a coffee bar with soft drinks and ice to get whenever you wanted. My husband had never stayed at a Bed and Breakfast before and Blue Mist has set high bar for others to follow. It was cool to stay at an establishment where the family has been in the area since the early settlement of East Tennessee.

（由 Google 翻译）蓝山雾酒店离鸽子谷很近，但又不会太近，因为会听到车水马龙的喧闹声。这里非常安静温馨！房间对我们来说很完美，而且非常干净。我们很喜欢酒店有咖啡吧，可以全天/晚上喝咖啡。早餐很棒。工作人员非常友好热情。我们一定会再次入住。 （原文） Blue Mountain Mist was close to Pigeon Forge, but not to close where you hear all the traffic. Very quite and homey place to stay! The rooms were perfect for us, and very clean. We loved that they had a coffee bar and could get coffee all day/night. The breakfast was amazing. The staff was extremely friendly and welcoming. We will definitely be staying again.

（由 Google 翻译）太棒了！！ 我们每年都尽量来这里，因为我们太喜欢这里了。这是一家家族经营的酒店，而且这家人真的非常棒！！ 房间总是非常干净舒适。员工服务一流。每天早上都有丰盛的早餐等着你。晚上回来的时候，还有小吃、蛋糕或水果馅饼等着你。Eric 和 Jason 绝对是最棒的！ 这次入住期间，我和妻子请 Eric 为我们准备了一顿特别的晚餐。真是太美味了！！绝对是我吃过最好吃的牛里脊。感谢蓝山迷雾酒店又一次给我们带来如此美好的住宿体验！ （原文） Totally awesome !! We try to come every year because we love it here. This is a family owned and operated establishment and this family is GREAT!! Rooms are always very clean and comfortable. Staff members are second to none. Every morning there is an awesome breakfast waiting for you. In the evening when you get back, there are snacks, cakes or cobbler waiting. Eric and Jason are the absolute best! On our stay this time, my wife and I had Eric to prepare a special dinner for us. It was amazing!! Absolutely the best beef tenderloin I’ve ever eaten. Thanks Blue Mountain Mist for another awesome stay.

（由 Google 翻译）我们的入住体验仿佛回到了过去；真是太棒了！远离了周围喧嚣的感官冲击，这里不仅能为身心带来完美的宁静，还能让您轻松便捷地享受一切。每个人都非常友好热情，整栋房子的建造和装饰都倾注了我们满满的爱意。作为饥肠辘辘的旅客，我们尤其喜欢美味的迎宾小吃。这里真的有家的感觉，我们很乐意再次入住！感谢您的热情款待！ （原文） Our stay felt like a step back in time; it was absolutely wonderful! Coming from the sensory overload of the surrounding places, it provides the perfect peace for mind and body while still being close to everything. Everyone was incredibly friendly and dedicated, the entire house was built and decorated with love and as hungry travelers, we appreciated the delicious welcome snacks even more. It truly feels like a home away from home and we would love to come back! Thank you for making us feel welcome!

（由 Google 翻译）我们多年来一直入住蓝山迷雾度假村，从未失望过。这里的服务非常棒，每次入住都像家人一样热情款待。如果您正在寻找度假胜地，或者只是想休息几天，蓝山迷雾度假村绝对是您的理想之选，您一定不会失望。您会爱上这里的一切，爱上这里的每一个人。 （原文） We have been staying at Blue Mountain Mist for many years and never once been disappointed. The service is great,we are treated like family each time we go. If your looking for a place to vacation or just want a few day to rest Blue Mountain Mist is your place,you won't be disappointed. You will learn to love everyone and everything about it.

（由 Google 翻译）这个地方是我们生活中绝对的必需品！！庭院、主屋和浪漫小屋都装饰得非常漂亮，而且超级干净！！我和丈夫非常喜欢这里，提前预订了明年的住宿。老板和员工都真诚善良，热爱耶稣，真心实意地为客人服务，让客人有宾至如归的感觉，舒适而宁静！地理位置也非常完美，虽然不在旅游主干道上，但距离鸽子谷和多莉坞的主要地带也很近。蓝山雾酒店真是赞不绝口！ （原文） THIS PLACE is an absolute necessity in our life!! The grounds, Main house and Romantic Cottages are beautifully decorated and super clean!! My husband and I love it so much that we have booked the next year in advance. The owners and staff are genuinely kind and Jesus loving people that have a true servants heart to make their guest's stay feel like home; comfortable and peaceful! The location is also perfect because it is not in the main drag of tourist but in a short jaunt to the main strip in Pigeon Forge and Dollywood. I can't say enough about Blue Mountain Mist!

（由 Google 翻译）我们在狐步舞酒店的两晚住宿绝对是美妙的。鲍勃和雪莉是令人难以置信的主人，他们创造了个性化且真正经典的住宿加早餐体验，并最大限度地尊重您的隐私。房间非常干净，非常注重细节。仅前甲板上的山景就足以达到五星级评级，但他们竭尽全力确保客人的舒适度。我们住宿期间最棒的部分是每天早上醒来都能享用美味的三道菜早餐。雪莉是一位出色的厨师，鲍勃为每道菜提供热饮和大量迷人的当地历史事实。值得每一分钱，我们会回来的！ 关于加特林堡停车的注意事项：从他们的房子里，我们发现在城市周围散步的最佳停车位是在他们的山脚下，位于水族馆后面的 3 号红绿灯处。在旺季和节假日期间，交通和停车位可能会非常糟糕！但如果你顺山而下，它会直接把你带到停车场，第一个小时你需要支付 3 美元，之后每小时支付 1 美元，一天最多支付 8 美元。 “车库已满”的标志可能会产生误导，因为我们仍然能够找到多个停车位。如果不忙的话，水族馆前面的河路据说有免费停车位，先到先得。 （原文） Our two night stay at the Foxtrot was absolutely wonderful. Bob and Shirley are incredible hosts, creating a personal and truly classic B&B experience with utmost respect to your privacy. The rooms were sparkling clean with great attention to detail. The view of the mountains off their front deck would alone be enough for a 5 star rating, yet they go above and beyond to ensure the comfort of their guests. The BEST part about our stay was waking up to a gourmet 3-course breakfast every morning. Shirley is an outstanding cook, and Bob serves each course with hot drinks and a wealth of fascinating local historical facts. Worth every penny, we will be back! Note on Gatlinburg PARKING: from their house, we found the best parking to walk around the city to be at the base of their mountain behind the Aquarium at traffic light #3. During peak season and holidays traffic and parking can be horrendous! But if you follow the mountain down, it will pop you out right at the parking garage where you can expect to pay $3 for the first hour, then $1/hour after that with a max of $8 for the day. The "garage full" sign can be misleading, as we were able to still find multiple spots. If it's not busy, River Road that runs in front of the Aquarium supposedly has free spots that are first come first serve.

（由 Google 翻译）这家住宿加早餐酒店是您享用优质创意早餐、壮丽景色、靠近各个景点、干净且非常舒适的客房的绝佳选择。鲍勃和雪莉是很棒、善良的主人。这是我们第二次来。我们会回来的。不要错过这个享受美好假期的机会。 （原文） This B&B is an excellent choice for outstanding & creative breakfasts, spectacular views, close to a variety of attractions, clean, and very comfortable rooms. Bob and Shirley are wonderful, kindhearted hosts. This was our second visit. We’ll be back. Don’t miss this opportunity for a great getaway.

（由 Google 翻译）我们非常享受在狐步舞酒店的住宿！ 从我们到达的那一刻起，鲍勃和雪莉就让我们感到很舒服。 热情好客，包括该地区的历史故事。 景色很美，早餐也很棒——有 3 道菜！ 我们享受住宿的每一分钟！ （原文） We thoroughly enjoyed our stay at the Foxtrot! Bob and Shirley made us feel comfortable from the moment we arrived. The hospitality was wonderful including stories of the history surrounding the area. The views were lovely, and the breakfasts were SPECTACULAR - 3 courses! We enjoyed every minute of our stay!

（由 Google 翻译）我们想让每个人都知道我们在这家住宿加早餐酒店的美好体验。 雪莉和鲍勃非常亲切且信息丰富。 早餐非常美味，而且摆盘也很出色。 我们希望在不久的将来再来。 谢谢雪莉和鲍勃！ 加里和苏西 （原文） We want to let everyone know about our wonderful experience at this bed and breakfast. Shirley and Bob were extremely gracious and informative. The breakfasts were spectacular meals and the presentation was outstanding. We hope to return in the near future. Thank you, Shirley and Bob! Gary and Susie

（由 Google 翻译）非常棒的住宿体验，我们享受每一分钟。该地点美丽、宁静、热情。业主鲍勃和雪莉非常出色而且非常友好。每天的早餐都很美味。等不及要回去了。 （原文） Fantastic stay, we enjoyed every minute. The location is beautiful, peaceful, and welcoming. The owners, Bob and Shirley, were amazing and very friendly. The breakfast was delicious every single day. Can't wait to go back.

（由 Google 翻译）鲍勃和雪莉很棒。我们在如此美丽的位置享受了一次非常安静的住宿。早餐是一流的！强烈推荐这家住宿加早餐酒店，我们一定会回来的！哦，441 已经为我们开放了，鲍勃！感谢您的愉快住宿。 AJ 和梅丽莎！ （原文） Bob and Shirley are awesome. We enjoyed a great quiet stay with such a beautiful location. The breakfast was top notch! Highly recommend this bed and breakfast and we will certainly be back! Oh and 441 was open for us Bob! Thank you for the great stay. AJ and Melissa!

（由 Google 翻译）我们刚刚与鲍勃和雪莉度过了一个愉快的周末。 驾车上山的景色值得一看，价值数百万美元的景色，有五星级的早餐，住宿条件完美无缺，他们的参与度和个人风格是最好的！ 我们迫不及待地想带我们的朋友来这里。马克和黛比·帕森斯 （原文） We just spent a lovely weekend with Bob and Shirley. The drive up was worth seeing that million dollar view, having a 5 star breakfast, the accommodations were immaculate and their engagement and personal touch was the BEST! We can't wait to bring our friends here. Mark and Debbie Parsons

（由 Google 翻译）在去加特林堡的路上顺便去了一趟……一时兴起，只是想说我来过这里。工作人员非常友好，叫大卫的代客泊车先生也非常热情。他给了我们很多信息，然后邀请我们进去参观。我们没有预订，但前台工作人员，我记得是朗达，非常乐于助人，帮我们找到了一个房间，还给了我们两张公园门票。 我从来没有去过这么漂亮、干净、有趣的地方。食物也很棒。酒店、电车、公园、装饰、工作人员都非常棒！没错，Grist Mill 的肉桂面包太好吃了。 实际上，几天后我们又回去欣赏了丰收节彩灯，并且再次入住了这家酒店！真希望我们住得离这里近一点！我们迫不及待地想再去一次！ 这是我们假期中最棒的部分！ （原文） Stopped in on our way to Gatlinburg.. on a whim just to say I had been here. Extremely nice staff, valet gentleman named David was so pleasant. He gave us alot of information, which in turn, invited us to go inside for a look. We had no reservations but the front desk staff person, I think was Rhonda, was very helpful and found us a room along with 2 tickets for the park. I've never been to such a gorgeous, clean and fun place like this. The food was awesome as well. The hotel, trolley, park, decorations, workers were phenomenal ! Yes the cinnamon bread was delicious from the Grist Mill. We actually went back a few days later to experience the Harvest lights and stayed at the hotel again ! Wish we lived closer ! We can't wait to go back! Best part of our vacation by a mile!

（由 Google 翻译）⭐️⭐️⭐️⭐️⭐️ DreamMore度假村真是完美的度假胜地！ 如果您正在寻找一片宁静祥和的世外桃源，这里绝对是您和家人的理想之选。度假村四周环绕着绵延起伏的山麓和巍峨耸立的山峰，构成了一幅充满经典乡村风情的绝美画卷。一切都格外干净——就连细小的缝隙和角落都一尘不染。我的房卡每次都能正常使用，而且度假村内到处都有保安人员，让我感到非常安全。 我遇到的每一位员工都面带微笑，热情友好，每个门口都贴心地放置了免洗洗手液。房间里处处体现着贴心的舒适升级，床垫软硬适中，枕头更是柔软无比。 这是一次全方位都非常棒的住宿体验——强烈推荐！ （原文） ⭐️⭐️⭐️⭐️⭐️ DreamMore Resort is truly the perfect getaway. If you’re looking for peaceful serenity, this is the place for you and your family. The resort is surrounded by rolling foothills and tall mountain peaks, creating a beautiful backdrop with classic country charm. Everything was exceptionally clean—even the small cracks and crevices were spotless. My key card worked every time, and I felt completely safe with security present throughout the property. Every employee I encountered was smiling and welcoming, and hand sanitizer was conveniently placed at every doorway. The rooms were full of thoughtful comfort upgrades, the mattress had just the right firmness, and the pillows were incredibly soft. An all-around excellent stay—highly recommended!

（由 Google 翻译）我还没来得及在这里住，不过顺便去DM Pantry看看能不能弄点肉桂面包。还好他们有，因为多莉坞的排队比大多数游乐设施的排队都长。我还点了一份意大利辣香肠披萨和一份火鸡瑞士奶酪三明治。披萨真的很好吃，但奶酪三明治更是完美无缺，让我意犹未尽。肉桂面包有包装好的方便携带和加热后立即食用两种选择，这点我非常满意。希望很快能来这里住，因为整个地方看起来都很棒，氛围也很棒。 （原文） I haven't had a chance to stay here yet but I swung by to see about getting some cinnamon bread from the DM Pantry. Luckily, they had it available since the wait line at Dollywood was longer than most lines for the rides. Also grabbed a pepperoni pizza and a turkey Swiss melt. The pizza was really good but the melt was absolutely perfect and had me wanting more. The cinnamon bread loaf was offered as wrapped for travel or heated for immediate consumption which was very appreciated. Hoping to stay here soon bc the whole place looked great and had a fantastic ambiance.

（由 Google 翻译）一次很棒的体验。员工非常热情友好。我们很幸运地在圣诞装饰布置完毕的时候到访，让这里充满了温馨宜人的氛围。 大堂里热闹非凡。如果您想要一个安静、人少的地方，这里可能不太适合您。但如果您喜欢热闹，喜欢看到可爱的家庭，喜欢在大堂里听到歌声，那么这里就是您的理想之选。非常有趣。 我期待着有一天能再次光临。 （原文） A great experience. The staff were so pleasant. We were fortunate to visit while the Christmas decorations were up, they made the place feel so warm and inviting. The lobby is jumping with life. If you want a place with little noise and few people, this is not the place. But if you enjoy life, seeing cute lil families, hearing singing in the lobby, then this is it. So much fun. I look forward to returning some day.

（由 Google 翻译）这是一家很棒的度假村，房间干净整洁，景色优美。工作人员服务周到、友善热情。巨大的热水浴缸简直让人欲罢不能！前往多莉坞的电车很方便，还有礼品店、儿童活动区、健身中心、篝火坑以及室内外泳池，让您足不出户就能体验丰富的活动。 （原文） This is a fantastic resort with clean rooms great views. Staff is attentive and kind and welcoming. The giant hot tub is to die for! The trolleys to Dollywood are convenient and the gift shops, kids’ activities, fitness center, fire pits, and indoor and outdoor pools mean that there’s plenty to do without leaving the resort.

（由 Google 翻译）我们原本对在多莉伍德梦幻度假村 (Dollywood DreamMore) 的短暂住宿并没有抱太大期望，但结果却让我们全家都非常惊喜！所有员工都非常友好热情，孩子们尤其喜欢精灵装扮！度假村内有适合各个年龄段的活动，而且布局精美，处处体现着设计者的匠心。我们的房间比我们住过的大多数地方都要宽敞，浴室也是我们体验过的最好的！总之，我们非常庆幸选择了梦幻度假村，以后肯定还会再来！强烈推荐在假期期间入住——那里的装饰美轮美奂！ （原文） Had no expectations coming into our one night stay at Dollywood DreamMore resort but our family was very impressed! The staff was all extremely friendly and helpful - the kids loved the elf outfits! There were activities suitable for all ages and the resort itself was really beautifully and thoughtfully laid out. Our room was more spacious than most other places we’ve stayed and i thought the bathroom was the best one we’ve experienced! Overall so happy we chose DreamMore and will definitely be back! Highly recommend during the holiday season - such beautiful decorations!!

（由 Google 翻译）一开始，我根本不知道有这种地方，直到我在YouTube上看到。于是我就去了，体验非常棒。真的太酷了！我知道12月份有灯光秀和表演的时候特别棒。我推荐大家去，比去迪士尼更放松，我超爱那里。 （原文） First, I never thought these existed until I saw them on YouTube . So, I went, and it was a great experience. It is so cool for sure. I get that it is great in December with the show and the lights . I would recommend that people go; it is better than Disney to relax, and I love it .

（由 Google 翻译）地理位置和食物都无可挑剔。主楼的房间略显简陋，舒适度尚可，但仅此而已。 如果在这美丽的群山环抱之中能有游泳池，或者至少有个热水浴缸就更好了。 大堂和公共区域非常漂亮，完全符合你对一家经典老式山地度假村的期待。景色壮丽。 价格略高。我觉得这里要么只去一次，要么每年都去。这取决于你的喜好和预算。 而且别指望能找到电视…… （原文） The location and the food can't be matched. The rooms in the main lodge are a little rough around the edges. Comfortable but not much more. It would be nice if there was swimming or at least a hot tub in this beautiful mountain setting. The lobby in public areas in the lodge are really nice and exactly what you would expect with an old classic mountain resort. Spectacular views. It is a little pricey. Strikes me as a kind of place you either go only once or every year. Depends on your taste and wallet. And don't expect a TV in sight...

（由 Google 翻译）很棒的食物和服务，还有很棒的朋友。 位置偏僻，服务也很棒。 我们七个人都满意而归。服务员Blue、厨师Sharron、Rosa先生和Lillian都尽心尽力，让我们的夜晚如此特别。谢谢。 （原文） Great food and Service, with Great friends. Beautifully done in an out of the way location. 7 of us all left happy. Blue , our server, Sharron our Chef , Mr Rosa and Lillian were all in to make out night special. Thank you.

（由 Google 翻译）这是我们第一次来，我们非常享受这次体验。氛围温馨舒适，又不失乡村风情。景色令人叹为观止，我们尤其喜欢那栋避暑别墅和壁炉。晚餐非常棒，Issy 也准备了很棒的饮品，她两个晚上都负责酒吧服务。 （原文） This was our first visit and we thoroughly enjoyed the experience. The atmosphere is cozy with rustic elegance. The views are amazing and we particularly enjoyed the summer house and it's fire table. Dinners were outstanding as were the drinks prepared by Issy who tended bar both evenings.

（由 Google 翻译）我们拥有五星级的体验。食物棒极了，简直是顶级的。工作人员团结友爱，关怀备至。住宿条件舒适。酒店豪华气派，旅馆内外都有很多活动可供选择。我们非常喜欢这里。 （原文） We had a five star experience. The food was amazing, over the top really. The staff was tight knit and deeply caring. The accommodations were comfortable. It was luxurious with lots to do at the lodge and nearby. We totally loved it.

（由 Google 翻译）雪鸟真是个美丽的地方，食物也很棒！附近有一些很棒的徒步路线，还有瀑布，而且场地也很漂亮，你甚至不需要离开。这里真是一个庆祝我们20周年结婚纪念日的特别地方。 （原文） Snowbird is such a beautiful place and the food is excellent! There's some great hiking nearby with waterfalls or the grounds are so nice you dont even need to leave. This was such a special place to celebrate our 20th wedding anniversary.

（由 Google 翻译）我和妻子是因为在网上看到这家酒店评价很高才决定入住的。正如其他人所说，“全包”可能有点误导，因为我相信大多数人，包括我自己，都会认为全包就是餐饮和酒水。话虽如此，但花几杯鸡尾酒也没什么大不了的，因为饮品的品质绝对物有所值。我还想说，大多数像SML这样提供高质量食物的地方，鸡尾酒的价格应该也差不多。酒店员工很棒，我觉得他们竭尽全力让我们感到宾至如归，倍感特别。度假村的主人Taz把一切都安排得井井有条。前台的Rosa服务也很棒，调酒师Blue也很好沟通，交流起来也很愉快。其他员工也都同样令人愉快。房间很漂亮，配备了所有预期的豪华设施，我们也很喜欢桨板和皮划艇。工作人员非常乐意分享在该地区可以玩的景点，所有景点都很有趣。如果您想度过一个轻松的周末，享受美食和优质的服务，这里绝对是您的理想之选。如果您期待着全程服务，享受水疗和乡村俱乐部的体验，这里可能不适合您，但我敢说，任何人都不应该错过这里更美丽的景色和更优质的住宿条件。 （原文） My wife and I just stayed there based on finding it online and having great reviews. As others said, it might be misleading to call it "All inclusive" as I believe most people, myself included, would say all inclusive means food and alcohol. That being said paying for a few cocktails wasn't the end of the world because the quality of the drinks were worth it. I would also argue that most places you go with the quality of food that SML served would also likely have similarly priced cocktails. The staff was great and I felt they went out of their way to make us feel welcomed and special. Taz as the Resort Host does it all, and does it all very well. Rosa at the front desk and assisting with serving also was great and the bartender Blue was also fantastic to speak and interact with. All of the other staff was equally delightful. The rooms are nice and had all of the expected luxuries, we enjoyed the paddleboards and kayaks as well. The staff was more than happy to share ideas of things to do in the area that were all enjoyable. If you are looking for a relaxing weekend with great food and great service this is a great place for you. If you are expecting to waited on hand and foot and have a spa and country club experience this may not be your cup of tea, but I would challenge anyone not to enjoy the beauty of what the area has to offer with better accommodations.

（由 Google 翻译）我们在这里享用了周年纪念晚餐，真是太棒了！员工非常友好，旅馆也很漂亮。食物美味可口，摆盘精致！我们是本地人，这是我们第一次来，但绝对不会是最后一次！ （原文） We enjoyed an anniversary dinner here, it was absolutely fantastic. The staff was very friendly and the lodge is beautiful. The food was delicious and very well presented!!! We are local, that was our first visit, definitely not our last!!

（由 Google 翻译）圣诞气氛浓厚，令人心情愉悦。商品价格基本是原价，但经常有七折优惠。可惜的是，很多商品都不参与折扣。即使没有其他目的，也值得来感受一下圣诞氛围🤷🏻‍♂️🎄 （原文） Great Christmas atmosphere and feel. Prices are essentially full retail but they always have a 30% off sale. Unfortunately it doesn’t include a lot of things in the store. Worth stopping in just to get in the Christmas spirit if for nothing else 🤷🏻‍♂️🎄

（由 Google 翻译）圣诞广场 (The Christmas Place) 是一家全年营业的梦幻店铺，专营圣诞节和新年装饰。从装饰品、圣诞树顶饰到全尺寸的人造圣诞树、灯饰和家居装饰，琳琅满目的商品令人眼花缭乱，而且以最佳方式呈现。店内空间宽敞，布置精美，节日装饰琳琅满目，无论什么季节都能营造出浓浓的节日氛围。 这家店的与众不同之处不仅在于商品数量，还在于其品质和定制选项。许多装饰品和商品都可以现场定制，无论您是想自购还是送礼，都能增添一份特别的感受。即使您是在盛夏时节光临，也值得驻足欣赏，感受布置的规模和细节。 他们也提供线上商店，但亲临现场会带给您截然不同的体验——身临其境、怀旧而充满欢乐的氛围。 （原文） The Christmas Place is a magical year-round store dedicated entirely to Christmas and New Year’s decorations. From ornaments and tree toppers to full-sized artificial trees, lights, and home décor, the selection is absolutely overwhelming—in the best way possible. The space is massive, beautifully arranged, and filled with festive displays that bring holiday spirit no matter the season. What sets this store apart is not just the volume of merchandise, but also the quality and customization options. Many ornaments and items can be personalized on-site, which adds a special touch, whether you’re buying for yourself or as a gift. Even if you’re visiting in the middle of summer, it’s well worth stopping by just to take in the scale and detail of the setup. They also offer an online store, but visiting in person provides an entirely different experience—one that’s immersive, nostalgic, and full of cheer.

（由 Google 翻译）这是我们逛过的最大的圣诞商店。秩序井然，店员友好热情。这里的一切我们都很喜欢。我们一定会再来的。 （原文） The largest christmas store we have ever visited. Well organized and friendly staff. Loved everything about this place. We will definitely be visiting again.

（由 Google 翻译）这家店绝对是我见过最好的圣诞用品店！我跟老公说，以后我们每年都要来田纳西州（离这儿10个小时车程）买圣诞装饰品。 这里能满足你所​​有的节日需求！我已经迫不及待想再来一次了！ （原文） This store has to be by far the best Christmas store. I told my Husband we’re going to have to come to Tennessee (10 hours away) once a year for our Christmas decor. Your one stop shop for all your holiday needs! Can’t wait to be back!

（由 Google 翻译）七月的圣诞节感觉一点也不难受！！一切都装饰得如此精美！圣诞节所需的一切都应有尽有，虽然价格有点贵。但绝对值得一游！ （原文） Did not mind the feeling of Christmas in July at all!! Everything is so beautifully decorated! Has everything you need for Christmas, I will say though abit pricey. But it is definitely worth the visit!

（由 Google 翻译）我们每次去鸽子谷都会去圣诞广场。从圣诞树、彩灯到圣诞村，那里的装饰都非常精美。如果你不知道怎么装饰，可以来这里看看，那里能给你灵感。 商品价格略高，但种类繁多。 （原文） We always go to the Christmas Place everytime we are in Pigeon Forge. The decorations are outstanding from the trees and lights to the Christmas Villages. If you don't have an idea of how to decorate, go here and it will give you ideas. Items are over priced, but the variety is phenomenal.

（由 Google 翻译）我好几年没来这里了。简直太棒了！！！一定要留出时间好好欣赏。这里规模宏大，装饰华丽。到处都充满了创意和巧思。 （原文） I hadn't been here for years. It's freaking Amazing!!! Make sure you have time to take it all in. It's massive and very ornate. Very creative displays and ideas everywhere.

（由 Google 翻译）对于我们一家四口和几个上大学的孩子来说，音乐路度假村是个很棒的住宿选择。度假村本身非常漂亮干净，泳池宽敞，还有两个泳池和一条漂流河，但真正闪耀的是工作人员！每次你进来，他们都会热情地迎接你，每个人都非常乐于助人，令人愉快。前台的克里斯汀非常棒，她会叫出每个人的名字！她非常热情，总是面带微笑，对每个人都非常乐于助人！她的客户服务真是超级棒。我建议你通过他们预订，而不是Hotels.com或Expedia，因为我们确实遇到过一些问题，但已经解决了（克里斯汀人很棒）。早餐很棒，有你在烟雾山应该有的一切。我给房间四星，因为我们的房间是普通的酒店房间，铺着乙烯基地板。不过，房间很宽敞，浴室也很棒，我们还升级了河景阳台，物超所值！一定要升级到河景房，否则你可能会看到一片墓地，如果不是在泳池对面的话。总而言之，我的孩子们很喜欢这个度假村和游乐场，我丈夫本来想去河边钓鱼（那里有个小断崖，太陡了），但他仍然非常喜欢住在这里。这是一个非常棒的度假村，非常适合家庭入住，我强烈推荐给所有年龄段的家庭！ （原文） Music Road Resort was a great place to stay for our family of 4 with college age kiddos. The Resort itself was very nice and CLEAN, pools were spacious and there are 2 plus a lazy river, but the real shining star was the staff! They greeted you every time you came in, everyone there was extremely helpful and pleasant. Christine at the front desk was amazing and called people by name! She was extremely warm and smiling and just exceptionally helpful to everyone there! Really a super star with her customer service. I will caution you to book through them and NOT Hotels.com or Expedia as we did have an issue with that but it was resolved (Christine was amazing). The breakfast was good with all you would expect in the Smokies. I give 4 stars to the room because our room was your regular hotel room with vinyl floor. However, it was very spacious, the bathroom was very nice, and we did upgrade for the balcony with the river view that was well worth the money! UPGRADE to river view or you run the risk of looking at a cemetery, if not over the pool. All in all my kids enjoyed the resort and the arcade, my husband would have liked to been able to get down to the river for fishing (there is a slight bluff that is just too steep) but still really enjoyed staying here. This is a very nice resort and very family friendly place to stay that I would definitely recommend for families of ANY age!

（由 Google 翻译）这家酒店在广告照片上看起来很棒，但到了房间，感觉很一般。房间确实需要翻新一下。房间里没有USB充电接口，可用的电源插座也少之又少。枕头很扁，房间里的毯子就像粗糙的旧军毯。 前台工作人员似乎对什么都不太了解，也没能解答我们的任何问题。 毛巾柔软舒适，两个洗手盆也是一大亮点。欧陆式早餐也很美味。 总而言之，如果您想让酒店华丽的外观和装饰精美的大堂成为您入住期间的亮点，那么音乐路度假村 (Music Road Resort) 正是您所需要的。 （原文） This hotel looked great in the advertisement photos, but was basically “meh” when we got to our room. There is a need for updating for the rooms, for sure. No place to plug in USB chargers and there were VERY few accessible plug ins in the room. The pillows were pretty flat and the blanket that was available in the room was akin to a scratchy old Army blanket. The front desk staff didn’t seem to know much about anything, and were no help in answering any of our questions. The towels were nice and fluffy, and the two sink basins were a plus. The continental breakfast was tasty. In summary, if you want the fancy exterior and the decorative lobby of your hotel to be the highlight of your stay, that’s exactly what you’ll get at Music Road Resort.

（由 Google 翻译）酒店位于鸽子谷地带的黄金地段，距离我们想去的地方大约10-20分钟路程。前台小姐塔内莎非常友善，笑容热情。早餐质量一般，但免费就是免费！我们的房间非常宽敞，配有按摩浴缸，后露台上还有一个可以俯瞰游泳池的露台。地理位置优越，总体体验很棒。以后一定会再来的。 （原文） It’s in a prime area of the pigeon forge strip I’m about 10-20 minutes from everything we wanna do, the front desk lady named Tanesha was so kind and has such a welcoming smile, breakfast was a generic low quality breakfast but free is free! Our room is so spacious and came with a jacuzzi and the back deck has a pool over look. Such a nice area and overall great experience. Will definitely be back in the future

（由 Google 翻译）我和家人只住了一晚，因为天气原因临时预订的。酒店非常热情周到。前台员工超级友好、专业且乐于助人。我们去了泳池，当时只有我们两个人。泳池干净整洁，维护得很好。孩子们玩得很开心。我们的房间是双皇后房，非常宽敞！房间干净整洁，维护得很好，最棒的是……没有地毯！！床和枕头都很舒服也很干净。浴室很漂亮，有双洗手池和漂亮的镜子。浴室也很干净整洁。他们的自助早餐很美味，而且菜品总是很充足！餐厅非常宽敞、干净整洁。 总而言之，我们非常满意，下次去鸽子谷的时候，我们想在这里多住几天。 （原文） My family and I only stayed for one night and it was a last minute reservation due to the weather. They were more than accommodating. The front desk employees were super nice, professional, and helpful. We went to the pool and it was just us. It was clean, nice, well maintained. The kids had fun. Our room was a double queen. It was huge! Very spacious, clean, well maintained and the best part.....NO CARPETING!! The beds and pillows were comfortable and clean. The bathroom was gorgeous with a double sink and beautiful mirrors. It was also clean and well maintained. Their breakfast buffet was delicious and they never ran out of anything! The dining room was very spacious, clean and well maintained. Overall, we were very pleased and would like to have an extended stay there our next trip down to Pigeon Forge.

（由 Google 翻译）这是我们第一次入住这家酒店，非常喜欢！房间一进门就闻到很香，非常干净，双洗手池的设计也很棒。免费早餐种类丰富，包括饼干配肉汁、炒蛋、香肠、华夫饼、贝果、咖啡、果汁，还有肉桂卷、燕麦粥和新鲜草莓酱。 酒店位置便利，附近有很多餐厅和景点。我们很喜欢河景房，可以俯瞰河流。酒店大堂里还有壁炉，非常漂亮！一切都干净整洁，前台的女士们热情友好，乐于助人。我强烈推荐这家酒店。 （原文） First time we stayed here, loved it, room smelled so nice when you came in, very clean, loved the double sinks. Free breakfast smorgasbord, busicuits and gravy, scrambled eggs, sausage, waffles, bagels, coffee, juices. Cinn.rolls, oatmeal, fresh strawberries in sauce. The hotel is in convenient with all the restaurants and attractions, close by. Enjoyed the Riverview, overlooking the river. The hotel has a fireplace in the lobby, beautiful! Everything is so clean and neat, ladies at the desk was so nice and helpful. I recommend this place.

（由 Google 翻译）浴室是新装修的。房间不错，但略显陈旧。从我们房间望出去，可以看到街对面的墓地。早餐很好。大堂里的壁炉和户外座位是最棒的。 （原文） The bathroom was newly renovated. Rooms are nice but slightly outdated. The view from our room was of a cemetery that is located across the street. Breakfast was good. The fireplace in the lobby and the outdoor seating was the best part.

（由 Google 翻译）音乐路度假村是鸽子谷最好的度假村。我和我的未婚夫多年来一直入住这家酒店和旅馆，我们都是Ovation会员。度假村地理位置优越，去哪儿都很方便。酒店和旅馆都非常干净！我亲眼看到工作人员在擦洗大堂的踢脚线。房间和浴室也非常干净。我特别喜欢某些房间里的​​按摩浴缸。早餐也很棒。价格合理，而且作为Ovation会员还能享受折扣，非常划算。我向所有人推荐这家度假村。未来几年我都会继续来这里。 （原文） Music road resort is the best resort in Pigeon Forge. Me and my fiancé have been coming to stay at the hotel and the inn for many years and are ovation members. The location is great and easy to get to everything. Both the hotel and the inn are very clean! I have personally witnessed staffed scrubbing the baseboards in the lobby. The rooms/bathrooms are very clean. I really enjoy the jacuzzi tubs in certain rooms. The breakfast is really good as well. Prices are reasonable and it is worth it to be ovation members and get a discount as well. I recommend this resort to everyone. I will be coming here for years to come.

（由 Google 翻译）我不得不说工作人员非常友好，但这并不能掩盖他们房间有多糟糕。由于枕头和床上爬着蚂蚁，我不得不换房间，然后我们被带到了另一间闻起来像霉味的房间，第三个房间闻起来好些，但这是一间无障碍客房，没有浴缸，也没有淋浴平台，所以每次淋浴后整个浴室都是湿的，最糟糕的是根本没有通风口！淋浴后的湿气完全困在房间里，第一晚之后，我们回到了一个潮湿的房间，床、枕头、被子都潮湿。工作人员真的很好，但她是唯一一个在工作的人，如果在某些活动期间他们要涨价，至少要雇佣更多的员工来容纳人群。我应该在预订之前先看看一星评论。再也不来了！ （原文） I have to say the staff is super friendly, but that doesn’t make up how terrible their rooms are. I had to switch rooms due to ants crawling on the pillows and bed, then we were taken to another room that smelled absolutely like mold, the third room smelled better, but it was an accessible room with no tub, no shower curb either, so the entire bathroom is wet after every shower, the most terrible part is there’s no vent at all! The moisture from the shower was completely trapped in the room, after first night, we came back to a moist room with damp bed, pillows, comforter. The staff was really nice but she was the only one working, if during a certain events they’re going to raise the price, at least hire more staff to accommodate the crowd. I should’ve read the 1-star reviews before booking. Never coming back!

（由 Google 翻译）终于找到一家允许带狗的酒店，我兴奋极了。因为我没有亲朋好友照顾我的家人，而且我失去了一个孩子，自2018年以来就没出去过，也没出过门。我当时正与抑郁症作斗争，我丈夫想带我来这里度过一个愉快的三天假期。知道我们可以带宠物，我们觉得这会是一次轻松愉快的经历。 我们到酒店还不到一个小时，正准备下楼取餐，他们就打电话让我们回去，因为我们的狗叫了，他们收到了噪音投诉。我住在底层，附近只有几个房间。我晚上听到婴儿哭闹，还有狗叫，但我从未抱怨过。因为我知道我住在一家允许携带宠物的酒店，狗会叫。但是，总有那么一些人，如果别人不能时刻感到舒适，就得让他们的生活变得痛苦不堪。 我在这里真的玩得不开心。他们说允许携带宠物，但除非你的狗一直都像老鼠一样安静，否则我不敢苟同。如果你不喜欢动物，那就帮我们一个忙，去一家不接受宠物入住的酒店，这样你就没什么可抱怨的了😒 工作人员不但没有给遇到麻烦的人安排另一个房间，反而给我打电话，让我感觉自己成了酒店的大麻烦。让我觉得自己必须离开，不受欢迎。我知道听到狗叫声会很烦人，但我们离开的时候，感觉大多数人都会出去购物和吃饭。不是凌晨或晚上，那样会打扰到别人。我们都是彬彬有礼的人，无论如何都会努力做到。但总有人不开心，抱怨一切，好像整个酒店和世界都围着他们转。 工作人员不但没有提供更好的解决方案，反而让我感觉不受欢迎，只想回家。我提前一天离开了。我永远不会回到这里，我会确保向其他人传播这个世界，而不是让宠物也如此。 （原文） I was so excited to finally find a hotel that allowed dogs. Since I have no family or friends to care for mine. I also lost a child, and haven’t been on a vacation or out of my house since 2018. I was struggling with depression and my husband wanted to take me on a nice 3 day getaway here. Knowing we could bring pets, we thought it would make this an easy and great experience. Not even 1 hour in arriving and just walking down to get our food, they called us to come back because our dog was barking and they were receiving a noise complaint. I’m on the bottom floor and there’s only a couple of rooms near me. I hear babies crying at night, dogs barking as well and I never complained. Because I understand that I’m at a pet friendly hotel and dogs are going to bark. But, you have those kind of people that have to make everyone else’s lives miserable, if they aren’t completely comfortable at all times. I literally could not enjoy my time here. They say pet friendly, but unless your dog is quiet as a mouse at all times, then I beg to differ. If you don’t like animals, then please, do us all a favor and go to a non pet friendly hotel so you have nothing to complain about 😒 Instead of staff offering that person with an issue another room, I’m getting calls and being made to feel like I’m the big issue there. Making me feel like I need to leave and unwanted there. I understand hearing a dog bark can be annoying, but we leave at a time where we feel most will be out shopping and eating out. Not early am or nighttime where it could be a disturbance. We are courteous people. We try to be anyway. But there’s always gotta be that one person who is not happy and has to complain about everything like the whole hotel and world revolves around them. Instead of staff offering better solutions, I was left feeling unwelcome and just wanted to go home. Left a day early. I will never be back here and I will make sure to spread the world for others not too as well with pets.

（由 Google 翻译）⭐️⭐️⭐️⭐️⭐️ 鸽子谷超棒的宠物友好型住宿体验！ 我们在这家酒店度过了一段美好的时光！从大堂到房间，一切都一尘不染，感觉就像家一样。免费早餐种类丰富，美味可口，而且全天免费供应咖啡和热巧克力，我们非常喜欢。 室内泳池24小时开放，真是个额外的惊喜，尤其是在一天的探索之后。然而，真正让这家酒店与众不同的是它对宠物的友好程度。酒店后面有一条美丽的小径，沿着一条宁静的小溪蜿蜒而下，非常适合清晨或傍晚带着我们的狗狗散步。 酒店的位置也无可挑剔。我们可以步行到附近众多商店、餐厅和有趣的景点。下次我们来鸽子谷的时候，我们一定会再次入住这里！ （原文） ⭐️⭐️⭐️⭐️⭐️ Amazing Pet-Friendly Stay in Pigeon Forge! We had such a wonderful experience at this hotel! Everything was spotless — from the lobby to our room — and it truly felt like a home away from home. The free breakfast was delicious with plenty of options, and we loved that there was complimentary coffee and hot chocolate available all day long. The indoor pool being open 24/7 was such a great bonus, especially after a day of exploring. What really made this place special, though, was how pet-friendly it was. There’s a beautiful trail right behind the hotel that follows a peaceful little river stream — perfect for morning or evening walks with our dog. The location couldn’t be better, either. We were able to walk to tons of shops, restaurants, and fun attractions nearby. We’ll definitely be staying here again next time we visit Pigeon Forge!

（由 Google 翻译）在鸽子谷度过了一段美好的时光。酒店略显陈旧，家具也略显破旧，但服务一流。免费早餐种类丰富，厨房女工的服务也很棒。除了华夫饼，还有很多热食可供选择。我们还会再来的，只是不会在车展周期间。别误会，我们很喜欢汽车，但交通不太好。 （原文） What a beautiful time at Pigeon Forge the hotel is a little dated and furniture is a little worn for the price but the service was top notch. The free breakfast was a great spread with a wonderful kitchen lady. Many hot things to choice from other then waffles we will come back again just not during car show week. Don't get me wrong we enjoyed the cars the traffic not so much

（由 Google 翻译）“总经理”帮我办理了入住。她非常有礼貌，也很热情。酒店位置优越，周围有很多很棒的餐厅和活动场所。一切都很完美！房间干净整洁，客户服务也很棒。我一定会毫不犹豫地再来这里。我要特别感谢 Libbie 和 Chasity，他们让我们的入住体验更加精彩。 （原文） The "GENERAL MANAGER" checked me in. She was very polite and sweet. This location is in the center of all the great restaurants and activities. Everything was perfect! Clean room and excellent customer service . I will definitely return here with no hesitation. I would like to give a special shout out to Libbie and Chasity for making our stay even more amazing.

（由 Google 翻译）入住体验很棒。员工非常友好。早餐吧的菜品一直都很新鲜，热气腾腾，服务员也很尽心尽力，不像我住过的其他一些酒店那样敷衍了事。酒店干净整洁，地理位置优越。唯一美中不足的是，酒店只有一部电梯？真不知道是谁设计的。另外，走廊的油漆和照明可以再明亮一些，感觉有点暗。除此之外，入住体验很不错。我会再次入住，也会推荐给朋友。 （原文） Enjoyed the stay. Very friendly staff. Breakfast bar was always consistent. Hot, attendant maintained it and seemed to really care, unlike some hotels I've stayed in. Clean and great location. My only wish is they only have one elevator? Not sure who designed that. The other thing is the hallways could use bright paint and lighting. Seemed a little darker than I like. Otherwise a good stay. I will return and would recommend.

（由 Google 翻译）非常棒的体验。非常干净。员工热情友好。早餐热腾腾的。漂亮的室内泳池。步行即可到达许多景点和餐厅。虽然有点老旧，但看得出来他们正在逐步现代化改造。下次肯定还会入住。 （原文） Great experience. Very clean. Staff helpful and friendly. Hot breakfast. Beautiful indoor pool. Walking distance to many attractions and restaurants. A little older but you can tell they're slowly modernizing. Would definitely stay again.

（由 Google 翻译）我们周三晚上入住，计划住到周日晚上11点。入住期间，他们从没告诉我们需要换房间，直到周六房卡失效。我们准备出门玩一天，去换了一张新房卡，却被告知我们那户人家那天要来，需要我们马上搬走。之后，他们把我们转移到了三楼的一个房间，要求我们马上把所有东西搬到新房间住一晚。他们并没有道歉，还试图解释说，房间里某页纸上写着一些事情，我们应该事先知道。总而言之，这是一次非常糟糕的体验。我不会再来了，也不会推荐给任何人。 （原文） We checked in on a Wednesday night with plans to stay until Sunday at 11. We were never told that we were going to have to change rooms during our stay until our key card stopped working on Saturday. When we were leaving to go out for the day, we stopped to get a new key card and we then were informed that the family that owned our unit was coming that day and we needed to be out immediately. They then transferred us to a third floor unit and expected us to move all of our stuff out into the new unit immediately for one night. They were not very apologetic and tried to explain that there was something written on a page somewhere and we should’ve known. Overall, it was a pretty crappy experience.I would not come back again or recommend to anyone.

（由 Google 翻译）我们在树顶度假村住了一周，感觉很棒。地理位置优越，距离主大道和杂货店都只有5分钟路程。员工们非常友好热情，乐于助人。房间干净整洁。我迫不及待地想再来这里！ （原文） We stayed at Tree Tops resort for a week and it was great. Good location, 5 min away from the main parkway, 5 min away from grocery store. Employees are super nice and accommodating. Rooms are nice and clean. I can't wait to go back again!

（由 Google 翻译）我们和预订的朋友一起住在这里。这套两居室公寓一尘不染，设施齐全。我们的视野是山景和泳池景，非常宁静。唯一的缺点是步行去加特林堡不太方便。不过这对我们来说没问题，因为这次我们所有活动都在皮格佛格，所以我们很快就开车去了那里。工作人员非常友好，乐于助人。 （原文） We stayed here with friends who booked it. The 2 bedroom condo was immaculately clean and well stocked. Our view was mountain and pool view and very peaceful. Only drawback we found was that it wasn’t walking into Gatlinburg easy. No problem for us as everything we did this visit was in Pigeonforge so we did the quick drive there. Staff was very friendly and helpful.

（由 Google 翻译）我小时候起，我们家就在这里分时度假。留下了许多美好的家庭回忆。但这个地方看起来已经老旧了。更糟糕的是，这里的建筑需要大量维护。地毯脏兮兮的，瓷砖也脏兮兮的。健身房也完全没用。看来维护工作真的被疏忽了。看到我们一直爱去的地方失去了往日的光彩，真是令人失望。 （原文） My family has had a time share here since I was a little boy. Lots of fond family memories. But the place is looking its age. What makes it worse is that the buildings need a lot of attention. The carpets dirty, the tile is gross. The gym is useless. It seems like the maintenance has really been let go. Disappointing to see a place we’ve loved visiting has lost its sparkle.

（由 Google 翻译）我们来镇上参加婚礼。我们预订了两间双人房，一共十个人。入住过程很顺利。前台工作人员非常乐于解答我们的任何问题。我们刚到房间时，电视没有图像。当时前台快要关门了。他们通知了维修人员。维修人员来到我们房间，很快就把电视修好了。据说我们入住期间，有人在酒店里看到过熊。但我没有看到。这家度假村离所有地方都很近。杂货店就在路边两英里的地方。入住当晚，我们决定从塞维尔维尔的沃尔玛送货上门。总而言之，这是一次非常舒适的住宿体验。我一定会把这家度假村列入下次来加特林堡的必选名单。 （原文） We were in town for a wedding. We had booked 2 two room units for our stay. There was a total of 10 in our group. Check in went smoothly. The people at the front desk were very helpful with any questions we had. When we first got to our unit the TV wasn't getting a picture. The front desk was about to close at that time. They did let the maintenance person know about the issue. He was at our room and had the tv working in no time. Apparently there were bear sightings on the property during our stay. I however didn't see any. This resort is close to everything. The grocery store was 2 miles up the road. We decided to do grocery delivery from the Walmart in Sevierville the night we got checked in. All in all it was a very comfortable stay. I would definitely keep this resort on my list to return to next time we visit Gatlinburg.

（由 Google 翻译）非常酷的度假胜地。位于小山谷，树林环绕，风景优美，溪流潺潺，随时可以来这里。这里有4个泳池和多个热水浴缸，非常适合孩子们玩耍。房间下方有充足的停车位。设计和布局都很棒。快来享受吧！ ……我们还看到了一只熊！ （原文） A very cool place to vacation. In a beautiful spot amongst the trees in a small valley with a beautiful stream you can always here. 4 pools and many hot tubs to enjoy. Great for kids. And plenty of parking under the units. Great design and units layout. Go amd enjoy! ...and we saw a bear!

（由 Google 翻译）我们在这里拥有分时度假的权利，来这里已经超过25年了。我们在这里度过了非常愉快的一周。我们来这里庆祝结婚纪念日，度过了非常轻松的时光，工作人员和场地维护都非常出色。 （原文） We have a time share at this location and have been coming here for better than 25 years. We have always enjoyed our week here. We come here for our anniversary and we have very relaxed time here and the staff and maintenance of the grounds is outstanding.

（由 Google 翻译）这绝对是我经历过的最棒的旅行之一。如果你热爱大自然，我强烈推荐你来这里。这里风景如画，帐篷舒适宽敞，而且非常干净。虽然天气阴雨寒冷，但壁炉很快就让帐篷暖和起来。工作人员热情友好，服务周到。这里地处山区，所以当然没有手机信号。但重点就在于彻底放松身心！我保证，即使几天没有WiFi，你也能过得很充实。食物美味可口，而且分量十足。孩子们也有很多活动可以参加。我已经迫不及待地想去其他地方了。大烟山国家公园真是太棒了！ （原文） This was one of the best trips I've ever taken. I highly recommend staying here if you're a nature lover. It is beautiful. The tents are cozy, spacious, and extremely clean. The weather was rainy and cold but the fireplace warmed up the tent quickly. The staff were amazing and so friendly. The location is literally in the mountains so of course there's no service. The point is to be unplugged! I promise you can live without wifi for a couple days. The food is exceptionally tasty and the portions are large. Plenty of activities for kids. I can't wait to visit additional locations. It's going to be hard to beat the Smokies!

（由 Google 翻译）我们在大烟山Under Canvas露营地体验了一次超棒的豪华露营！工作人员非常友好热情（特别是Phil、Elena和Rye），整个营地一尘不染，维护得也非常好，食物更是美味可口。从帐篷到景色，每个细节都完美得像一幅画。感觉就像置身于一部贺曼电影里。迫不及待地想再次光临，或者去Under Canvas的其他营地看看！ （原文） We had the most wonderful experience glamping at Under Canvas Smoky Mountains! The staff couldn’t have been more friendly or helpful (especially Phil, Elena, and Rye) the entire site was spotless and beautifully maintained, and the food was delicious. Every detail—from the tents to the views—was picture-perfect. It honestly felt like we were living in a Hallmark movie. Can’t wait to visit here again or another Under Canvas location soon!

（由 Google 翻译）我原本没指望会喜欢这里，因为这与我平常的旅行方式截然不同（我更倾向于入住城市里的豪华全服务酒店），但我最终爱上了这里，并渴望很快再次光临！我预订这里是因为与凯悦酒店合作，并享受他们促销活动提供的双倍合格房晚。首先让我印象深刻的是营地里一切都保持得如此完好。作为一个住在树木繁茂、潮湿地区的人，我很难让帐篷保持这么好的状态——他们必须至少每周清洁一次。接下来你会注意到的是工作人员的友善。他们都非常友善、乐于助人，工作出色，并且乐于助人，这一点体现在他们所做的每一件事上。餐厅的食物品质远超预期，我们评论说，考虑到他们拥有一群忠实的顾客，本来可以轻易地偷工减料，但他们却没有这样做，所以食物的品质真是太棒了。总的来说，这次体验非常轻松惬意，我强烈推荐你去尝试一下！ （原文） I did not expect to like this, as it is very different from the way I normally like to travel (I tend more towards luxury full service hotels in city settings), but I ended up loving my time here and wanting to come back again soon! I booked this because of the partnership with Hyatt, and to get double qualifying nights as part of their promotion. The first thing that struck me was just how good condition everything at the camp is in. As someone who lives in a wooded humid area, I could never get canvas to look that good for long - they must clean everything at least once a week. The next thing you'll notice is just how nice the staff are. They are uniformly lovely, helpful people who are good at their jobs and want to be there, and it shows in everything they do. The food at the restaurant punches well above its weight, and we remarked how nice it was given the fact they have a captive audience and could have easily cut corners here, but very much do not. Overall, the experience is quite restful and I highly recommend that you give it a try!

（由 Google 翻译）这是我们住过的第二家Under Canvas酒店，第一家是Under Canvas Paradise Valley。我们非常喜欢第一次入住，没有任何问题。我们知道酒店没有WiFi，但是我们在Great Smokey的Under Canvas酒店甚至没有手机信号，我们的手机一直处于SOS状态。这对我们来说是个问题，因为我们的出租房出现了紧急问题。在我们入住期间，当前的租户无法联系到我。有一次，我用前台的电话给租户发了条短信。我理解断开与外界联系的概念；但是，如果您的房屋位于没有手机信号的区域，我觉得您需要提供某种连接。我们有两部手机，分别使用不同的运营商，但都无法使用。 （原文） This is the 2nd under canvas location we have e stayed in, the 1st being under canvas paradise valley. We loved our first visit with no issues. We understand no WiFi is offered however we didn’t even have cell service at the Under Canvas Great Smokey location and our phones were in SOS the entire time. This was a problem for us as we were having an emergency issue with a rental property we own. The current tenant was unable to contact me while we were on property. At one point I used the front desks phone to text the tenant a message. I understand the concept of disconnecting from the outside world; however, if your property is in an area with no cellular connection I feel you need to offer some kind of connectivity. We have two phones on 2 different carries of which neither worked.

（由 Google 翻译）这是我们第一次入住Under Canvas，这绝不会是最后一次！热情友好的员工让我们的住宿体验温馨舒适！设施整洁干净，维护得也非常好。餐饮服务非常棒，而且非常方便，我们完全不用担心“去哪儿吃饭”。晚上7点，工作人员准时开始点火，在篝火旁度过了一段美好的豪华露营时光。强烈推荐！ （原文） First experience at Under Canvas, and it won’t be our last! Friendly, hospitable staff all around made our stay very welcoming and relaxing! The facilities were neat, clean and very well maintained. Food service was excellent and so incredibly convenient, that there was never a question of “where are we going to eat”. Great glamping community experience around the nightly campfires the staff started promptly at 7:00. Highly recommend!

（由 Google 翻译）我们一家在大烟山“Under Canvas”度过了一个长周末，迫不及待地想去别的地方试试。帐篷很舒服，还有室内淋浴和卫生间。我们被树林环绕，还看到了兔子和鹿。工作人员一直在那里，乐于助人。工作人员帮我们规划了国家公园的一日游，还帮我们打印了地图。没有无线网络，也没有GPS。那里有烤棉花糖和游戏可以玩。早上还有适合小孩子的瑜伽和手工课。迫不及待想再来一次！ （原文） Our family spent a long weekend at Under Canvas Great Smoky Mountains and we can't wait to try another location. The tents were comfortable what an indoor shower and toilet. We were surrounded by the woods and we saw bunnies and deer. The staff was always there and helpful. The staff helped us plan our day around the national park and printed out maps for us. No wifi - No GPS. There were smores and games to play. In the morning there was yoga and crafts for younger kids. Can't wait to do it again!

（由 Google 翻译）太喜欢这个地方了。回到山里，没有手机信号，也没有网络，感觉真棒。这是个远离尘嚣、亲近自然的好地方。这次我带了丙烷取暖器，因为这里唯一的取暖设备是烧柴的炉子，晚上得经常起来照看它。 （原文） Love this location. Being back in the hills and out of cell reception and not having Internet is great. Great way to disconnect and enjoy some nature. I brought a propane heater this time because the only heat you get is a wood burning stove and you've got a get up a lot at night to keep it going.

（由 Google 翻译）这家酒店是我住过最安静的酒店。房间干净整洁，我们每天都有打扫。我7岁的女儿很喜欢游泳池。虽然人有点多，但那是劳动节周末。如果要说有什么不满的话，那就是停车场很快就满了。乘坐手推车时要小心。我们在市中心的一个车站等了一个多小时，结果手推车过来告诉我们车满了，而且当时还下着倾盆大雨。除此之外，这家酒店非常棒，景色也很棒！帮我办理入住的那位先生很棒，第二天晚上的Amanda也同样很棒。 （原文） This hotel was the quietest hotel I have ever stayed in. The room was clean and serviced everyday we were there. My 7 yr old daughter loved the pool. It got kinda crowded but it was labor day weekend. If I had any complaints it is the parking area gets full quickly. Be careful of you take the trolley. We waited over an hour at a stop downtown to only have the trolley come by and tell us it's full and it was pouring rain. Other than that this was an amazing hotel with amazing views!! The gentleman who checked me in was great and the next night Amanda was just as amazing.

（由 Google 翻译）多年来，我们每年都会来这里一次，这里有很多我喜欢的地方，但也有一些可以改进的地方。这里的景色令人赞叹。无论您是想俯瞰城市还是山脉，这家酒店都能满足您的需求！我希望阳台上能有一些椅子或凳子，因为我喜欢坐在外面享受，但我不知道这是否出于安全考虑。床太舒服了！游泳池很棒，适合所有年龄段的孩子。这对我来说非常重要，因为我们的孩子年龄差距很大。我的大孩子喜欢水滑梯，我的小孩子可以在小孩子专用的游泳池里玩水。现在房间可以更新一下了，它们很陈旧，但总是很干净！我最大的抱怨是早餐……对不起，但太难吃了。我们每年都尝试，但每年都很糟糕！甚至水果也不好吃。我们为这些房间付了不少钱，应该包含一顿丰盛的早餐，但不幸的是，我们要么最终去别的地方，要么只是吃着自己带的东西，等到晚些时候再去吃饭。 （原文） We've been going here once a year for many years now and there is several things I love about this place and a few things that could use improvement. The views are amazing. Whether you want to overlook the city or the mountains, this hotel covers both! I wish the balconies had some type of chair or stool because i love to sit outside and enjoy it, but i wonder if this isnt a safety thing. The beds are so comfortable! The pool is amazing for kids of all ages. Thats so important to me because we have age gap kids. My big kids love the water slide and my little can splash in the one for littles. Now the rooms could use some updates, they're pretty dated but they're always clean! My biggest complaint is breakfast...im sorry but its horrible. Every year we try it and every year its so bad! Not even the fruit is good. We pay good money for these rooms and that is supposed to include a good breakfast but unfortunately we either end up going somewhere or just snacking on stuff we bring until we go eat later.

（由 Google 翻译）我在PV住了25年，经历了三位不同的老板。几年前那场大火差点烧到酒店，真是吓坏了。我们一直都很喜欢这里。大部分员工都非常出色。但是酒店建筑本身确实有些老旧，需要维修。几年前我们就开始注意到这个问题，但上周入住1416号房间时，发现房间根本没打扫干净，水槽里放着一个塑料碗和一个塑料杯。淋浴间的地板上有一根长长的黑头发。门口的地毯都撕破了。咖啡机散发着霉味。阳台上还有一层黑色的污垢。我们的床单换过吗？当时应该投诉的，但我们知道，在眼科会议期间，我们只能拿到剩下的房间。1416号房间可是视野最好的房间。所以我们只能用洗手液和肥皂尽量清洁一下。毕竟只住了一晚。这次经历让我们意识到，如果只是短途旅行或者长途旅行，就得另找一个住处，毕竟这里离PV只有4个小时的车程。 很遗憾也很伤心。我会怀念它以前的样子，如果它能得到所需的改进，我们一定会回来的。感谢它带给我们的美好回忆。 看看这景色！ （原文） I have stayed at PV for 25 yrs with 3 different owners. Watched with fright when the fire several years ago got so close. We have always loved it here. The staff, by majority, has always been phenomenal. But the building itself is showing its age. It needs repairs. We had started to notice a couple of years ago but last week, entering #1416, our room had not been cleaned well as evident of a plastic bowl and cup sitting in the sink. The shower floor with a long black hair. The carpet was shredded across the threshold at the door. The coffee maker smelled musty. The balcony with black coating. Was our sheets even changed? Should have complained but we knew with the eye conference going on, we would get a leftover room. Room #1416 is THE room with the best view. So we did the best we could with our hand sanitizer and soap. It was just one night. And that made us realize to find another place to stay for quick getaways and longer only being 4 hrs away. Disappointed and sad to say that. I will miss what it use to be and if it ever gets the improvements it needs, we will definitely be back. Thanks for the memories. Look at that view!

（由 Google 翻译）我们最近在一间双层床套房住了三晚。酒店的景色很美，坐电梯也非常有趣。床也很舒服。这是一家允许携带宠物的酒店，所以我们很感激可以带狗狗来，并在大堂点餐。游泳池也很受孩子们的欢迎。 房间有点陈旧，而且房间也不太干净。一张双层床下有一根被咬坏的棒棒糖，主卧室床头柜后面有一堆之前客人留下的垃圾。淋浴间里还有之前客人留下的头发。 餐厅的价格与实际价格相比高得惊人（家庭自助早餐要160美元😳）。第一天晚上，我点了三文鱼沙拉作为晚餐，但三文鱼煮得太烂了，根本吃不下。谢天谢地，我们的女服务员道了歉，并从账单中扣除了这笔钱。 房间里的浴室门关不上，除非你用尽全力才能关上。我们到达时，淋浴间的护发素也空了。 总的来说，还可以，但我们可能不会再住这里了。对于这个价格，对于一家希尔顿酒店来说，问题太多了。在我们看来，这里不值这个价，但很高兴我们尝试了。 （原文） We recently stayed for 3 nights in a bunk bed suite. The view from the hotel was beautiful, and the elevator ride was super fun. The beds were very comfortable. It is a pet-friendly hotel, so we appreciate that we could bring our dog with us and order food in the lobby. The pool was also a hit with our kids. The rooms are a bit outdated, and the room was not very clean. There was a chewed up lollipop under one of the bunk beds and a bunch of trash from a previous guest behind the bedside table in the main bedroom. There was hair left in the shower from a previous guest, too. The restaurant prices were incredibly high for the value ($160 for a breakfast buffet for a family 😳). I ordered salmon on my salad for dinner the first night there, and it was so undercooked that I couldn't eat it. Thankfully, our waitress apologized and removed it from our bill. In the room, the door to the bathroom didn't shut unless you pushed with all strength to close it. The hair conditioner bottle in the shower was also empty when we arrived. Altogether, it was okay, but we would likely not stay here again. Too many issues added together for the price and for a Hilton hotel. It was not worth the money, in our opinion, but glad we tried it.

（由 Google 翻译）我们在加特林堡的帕克维斯塔酒店的住宿体验简直棒极了。办理入住的那一刻，我们就感受到了热情友好的服务，以及宁静祥和的山间氛围。酒店的景色令人叹为观止，尤其是被大烟山环绕的美景。 房间干净舒适，维护得也非常好，酒店整体的整洁程度更是让我们倍感舒适。酒店的设施——特别是室内游泳池和令人放松的大堂区域——也为我们的住宿增添了更多乐趣。 此次旅行的一大亮点是沿途的熊出没警示牌。出乎意料的是，我们在路上真的看到了一只熊，这让我们的旅程更加难忘，也让我们真正体验到了大烟山的魅力（当然，我们保持了安全的距离！）。 酒店位置绝佳——靠近加特林堡市中心，却又远离喧嚣的旅游景点，闹中取静。 总而言之，帕克维斯塔酒店完美融合了舒适的住宿环境、优美的自然环境和令人惊艳的景色。强烈推荐给所有来加特林堡的游客！ （原文） Our stay at the Park Vista Hotel in Gatlinburg was absolutely wonderful. The moment we checked in, we were welcomed with friendly service and a peaceful mountain atmosphere. The views from the hotel are breathtaking, especially with the Smoky Mountains surrounding the property. The room was clean, comfortable, and very well-maintained, and the overall cleanliness of the hotel made our stay even better. The amenities — especially the indoor pool and relaxing lobby area — added to the comfort. One unique part of our visit was the caution signs about bears in the area. And to our surprise, we actually saw a bear on our way, which made the trip even more memorable and gave us a true Smoky Mountain experience (from a safe distance, of course!). The location is perfect — close to downtown Gatlinburg but still quiet and away from the busy tourist spots. Overall, Park Vista offered a perfect mix of comfort, nature, and outstanding views. Highly recommended for anyone visiting Gatlinburg!

（由 Google 翻译）酒店很棒！我们每年都来这里参加我丈夫的工作会议。我的房间一直都很干净。可惜的是，他们允许携带宠物……如果他们真的打扫过房间的话，那就太好了。我的孩子们身上沾满了狗毛，床上铺着被子。我喜欢动物，但我希望住在干净的房间里。我宁愿不用担心过敏，也不想让我的孩子因为狗毛打喷嚏和眼睛肿！我真的需要一个粘毛滚筒。我女儿的奶嘴上沾满了狗毛。真恶心。我通常尽量不给差评，除非必要。真希望我们知道。 （原文） Hotel is very nice! We come here every year for my husband’s work conferences. I have always had great clean rooms. They are sadly pet friendly… which is fine if they actually cleaned the rooms. My kids are covered in dogs hair, the beds are covered. I love animals but I want a clean room to stay in. I would rather not have to worry about allergies and my children sneezing and eyes swelling due to the dog hair! I literally need a lint roller. My daughter’s paci is covered in hair. It’s disgusting. I usually try not to give bad reviews unless needed. Sadly wish we knew.

（由 Google 翻译）我住在14楼。景色非常壮观，秋叶正值最佳观赏期。食物一般。床很舒服。客房服务员很棒，总是能及时提供干净的毛巾。 他们开始收取停车费了，这跟我上次来的时候不一样。如果人多的话，停车费会很贵。 （原文） I stayed on the 14th floor. The view was spectacular; the fall foliage at its peak. The food was fair. The bed was very comfortable. The room attendants were great; we always had fresh towels. They have started charging for parking, which was new since my last visit. That really gets expensive if you have a large group.

（由 Google 翻译）这是我们第二次组织大型团队乘坐56座大巴前来。酒店老板、团队协调员和全体员工都非常友好，合作起来非常轻松愉快，我对此赞不绝口。酒店位置优越，环境整洁。自去年以来，酒店进行了许多升级改造。房间非常干净，床也很舒适。工作人员帮我们搬运行李，并协助需要的人前往房间。我们住了4天3晚。我们已经开始预订明年的行程了。我强烈推荐这家酒店。Bonnie's Tours LLC （原文） This is our second year of bringing a large group via a 56 passenger Coach Bus. I cannot say enough about the ease of working with the owner, group coordinator and the entire staff. The location of the hotel, the cleanliness. They had done alot of upgrades since last year. It is very clean and the beds are comfortable. The staff helped with our luggage and helped those that needed it to their rooms. We stayed 4 days and 3 nights. We are already making reservations for next year. I highly recommend this place. Bonnie's Tours LLC

（由 Google 翻译）就价格而言，这里真是太棒了！干净、舒适、设施齐全！地理位置优越，交通便利。我们有几个小问题，但这些都让我们决定下次再来这里住……我们遇到的大多数小麻烦都让这次住宿体验变得滑稽可笑。一个是制冰机不收25美分硬币，另一个是不收纸币……哈哈，我们往制冰机里投了好几个25美分硬币才发现电源没插好。房间里除了浴室的镜子，没有其他镜子。水温要么烫到皮肤，要么感觉像在户外淋浴。火坑是我们最喜欢的设施，但不幸的是，我们住的那几个晚上只有一个晚上能用。除此之外，这里非常棒！ （原文） For the price, this place was extremely nice, clean, comfortable and accommodating! Conveniently located and easy to access. We had a few minor complaints but literally would never keep us from staying here again... most of our mishaps made the stay comical. One. ending machine wouldnt take quarters, but the other wouldnt take bills... lol We sunk several quarters into the ice machine before realizing it was unplugged. There are no mirrors in the room other than the bathroom mirror. The water temp will eirher burn your flesh off or feels like youre showering outdoors. The firepit was our favorite ammenity but unfortunately only worked one of the nights we were there. Other than that, the place was super nice!

（由 Google 翻译）我们唯一遇到的问题是后面的停车场。现在，这些不愉快的事情都解决了……这家极其干净、设施齐全的“家外之家”的员工是我见过的最棒的人之一！！！维修工Tim和他的妻子Mandy负责管理清洁人员，他们就像家人一样！！辛勤工作的员工为我们这些来参加“快乐女性大会”的女士们创造了一个家外之家！泳池和热水浴缸太梦幻了！！漫长的一天过后，躺在床上就像躺在云朵里一样舒服！小阳台是个好地方，可以坐下来欣赏清晨天空的光芒，迎接新的一天！！早餐室井然有序，每天早上都有新鲜的饼干和肉汁、香肠和鸡蛋、吐司和松饼、燕麦片和水果、咖啡、橙汁和苹果汁！！我们的车出了点小故障，我想让你们每个人都知道，不仅是这里的员工，其他住在这里的人也都帮助了我们，而且我知道我们上周末还结识了一些新朋友！感谢度假旅馆的员工和老板们！！如果我​​以后再去鸽子谷需要住宿的话，我还会选择这里！！ （原文） The only problem we had was the back parking lot. Now, with the unpleasantries out of the way... The staff of this extremely clean, well amenitied home away from home were some of the most amazing people I have ever met!!! The maintenance man, Tim and his wife, Mandy, who manages the cleaning staff were like family!! The hard-working staff created a home away from home for us ladies who came to town for The Women of Joy Conference! The pool and hot tub were dreamy!! Beds like clouds to fall into after a long day! The little balconies a lovely place to sit and watch the morning sky brighten for a new day!! The breakfast room so orderly and clean with fresh biscuits and gravy, sausage and eggs, toast and muffins, oatmeal and fruit, coffee and OJ and apple juice every morning!! We had some car trouble, and I want every one of you guys to know that not just the staff here, but other people who stayed here helped us out and I just know that we have made some new friends last weekend! Thank you staff and owners of Vacation Lodge!! I will be checking in here if I ever need a place to stay in Pigeon Forge again!!

（由 Google 翻译）对于临时决定的旅行来说，这里真是个绝佳的住处！入住人员的服务态度非常好。如果我们以后再来这里，我们一定会再次入住。我只有两个“抱怨”：1. 门上没有顶部插销锁。我们家有个小宝宝，喜欢乱跑，所以在他第一次试图逃跑后，我们不得不在门口徘徊。2. 房间里有一股非常奇怪的浓烈气味。我们不确定是清洁时用的化学药剂，还是房间里漏水造成的。我说“抱怨”只是轻描淡写，因为这对我们来说没什么影响。总的来说，我们非常享受这次住宿。 （原文） For a last minute trip, this was a great place to stay! The staff at check-in was so nice. We would definitely stay here again if we come back this way. I only had two "complaints": 1. There is no top latch lock on the door. We have a toddler that likes to bolt so we had to hover at the door after his first escape attempt. 2. There was a very oddly strong smell. We wasn't sure if it was the type of chemicals that was used for cleaning or the leak we found in our room. I say "complaints" lightly since it wasnt deal breakers for us. We really enjoyed the stay all in all.

（由 Google 翻译）我们每次来鸽子谷都住这里。这么好的地方，何必改变呢！老板会定期更新设施，员工也会保持房间清洁。员工们都非常乐于助人且热情友好，尤其是前台的盖尔。这些年来，我们来过这里很多次，在篝火旁、热水浴缸里以及室内外泳池边都结识了很多很棒的人。希望老板能在房间里放一些厨房用的垃圾桶，最好还能在梳妆台和床之间加装一些隐私屏风。 （原文） We always stay here in Pigeon forge. Why change a great thing! Owner keeps it updated, staff keeps it clean. Staff our super helpful and friendly especially Gail at the front desk. Have stayed here many times over the years and have met many great people at the fire pit, in the hot tub and at the indoor and outdoor pool. Would like to see owner put kitchen size waste cans in rooms and possibly privacy screen’s between vanity and beds.

（由 Google 翻译）⭐️⭐️⭐️ 3 星（满分 5 星） 我们入住的是鸽子谷的度假小屋 (Vacation Lodge)。办理入住时，我们被安排的房间桌子上竟然有两只虫子（我还拍了照片）。这绝对不是我预想中的入住体验。 值得称赞的是，前台工作人员非常礼貌，立即帮我们换到了一间好得多的房间，让我们接下来的住宿体验更加舒适。新房间干净整洁，而且地理位置便利，去镇上任何地方都很方便。 我是通过 Booking.com 预订的，我不禁觉得，如果我们直接通过酒店预订，可能得到的房间会更好一些。 总的来说，换房之后，整个住宿体验还不错，但一开始确实有点不愉快。 （原文） ⭐️⭐️⭐️ 3 out of 5 stars We stayed at the Vacation Lodge in Pigeon Forge. When we first checked in, the room we were given had bugs on the desk — not one but two (I even took pictures). That was definitely not what I expected to walk into. To their credit, the front desk staff was very polite and moved us right away to a much better room, which made the rest of our stay more comfortable. The new room was clean and in good shape, and the location is convenient to everything in town. I did book through Booking.com, and I can’t help but feel the first room might not have been as nice as what we would’ve gotten if we had booked directly with the hotel. Overall, the stay turned out fine after the room change, but it definitely started off a little rocky.

（由 Google 翻译）一切都棒极了，唯一美中不足的是泳池/热水浴缸区是开放式的，在寒冷的天气里不太舒服。除了壁炉的定时器有点小故障之外，这里真是个放松的好地方。完全听不到田纳西州相当于奥兰多国际大道的喧嚣。礼品店琳琅满目。至于景色，无需多言。 （原文） Everything was fantastic, the only thing bummer was it's an open concept to arrive to the pool/hot tub area and in the cold that is less than ideal. Other than the timer on the fireplace malfunctioning, it was a wonderful place to relax. Couldn't even hear the noise from the Tennessee equivalent of International Blvd in Orlando. Gift shops galore. And the view, speaks for itself.

（由 Google 翻译）我喜欢货比三家，力求找到性价比最高的选择。Arbor酒店的评价非常好，所以我决定试一试。结果真是太棒了！房间超级干净舒适，员工也很友好，而且设施齐全。这家酒店给人一种温馨的家庭氛围，有户外的篝火坑、摇椅和音乐。他们的泳池和热水浴缸24小时开放，这简直太难得了！我喜欢软一点的床，这家酒店的床稍微硬一些，但还可以接受。下次我一定会要求住远离电梯的房间。以后这家酒店肯定会成为我的常住之选。 （原文） I’m one who researches to get the best bargain for the best quality. Arbor’s got such great reviews, I thought I’d take a chance. It was awesome! Room was Super clean and nice, friendly staff, and some great amenities. This hotel has a family hometown feel with the outdoor fire pit, rocking chairs and music. Their pool and hot tub are open 24 hrs, which is unheard of! I like a softer bed and this one was on the firmer side, but not too much. I will definitely request a room away from the elevator next time. This hotel will be a regular for me from now on.

（由 Google 翻译）这是一个非常可爱的住处。我喜欢房间和它的装饰。工作人员超级友好。非常干净。离很多地方都很近。下次我们去的时候一定会住在这里。 完美吗？不完美，但哪个地方才是完美的呢？我唯一遇到的问题是，整个入住期间，马桶会不时地漏水，但我告诉他们这不打扰我们，维修人员可以在我们离开后处理。否则，我肯定他们会立即处理。 （原文） This was a very cute place to stay. I LOVED the room and its decor. Super friendly staff. Very clean. Close to A LOT of places. Will 100% stay there next time we go. Was it perfect? No, but what place is? The only real issue I had was the toilet ran periodically throughout the entire stay, but I also told them it wasn’t bothering us and maintenance could just take care of it after we left. I’m certain they would have taken care of it immediately otherwise.

（由 Google 翻译）所有房间都装修得很漂亮（超爱那个淋浴！），而且超级干净。我们去的时候是十一月，所以房间都布置得很有圣诞气氛。工作人员热情周到，真心关心客人的入住体验。你甚至可以在街对面的煎饼店免费享用早餐！这家酒店真是物超所值，性价比超高。我们一定会再来的！！！ （原文） All the rooms are nicely updated (love that shower!) and SUPER clean. It was November so they had everything tastefully decorated for Christmas. The staff goes above and beyond, and genuinely care about your experience. You even get a free breakfast across the street at the pancake house! This was a true gem, especially for the price. We’ll definitely be back!!!

（由 Google 翻译）房间太漂亮了！设施超赞！音乐也很棒。床很舒服，淋浴水压很棒！小套房里的按摩浴缸很棒。工作人员非常友好，乐于助人。位置很好，步行即可到达所有地方，包括岛屿。我们还会再来的！这次我们会住得更久一些 :) 唯一希望房间能有锁门，因为我们有个三岁的孩子，想把房间锁上，这样他就跑不出去了。除此之外，一切都很完美！非常适合情侣入住，也非常适合有小孩和大孩子的家庭入住！ （原文） The Room was Beautiful! Amenities were awesome! The music was really good. Beds were comfortable, shower had amazing pressure! Jet tub in junior suit was very nice. Staff were very friendly and very helpful. Location was walking distance of everything including island. We will be coming again! This time we will stay longer :) the only thing I would have liked to be different was the room having a dead bolt , because we had a three year old and wanted it to be locked so he couldn’t get out. Other than that , it was simply PERFECT! Great for couples , perfect for family with small and big kids!

（由 Google 翻译）我们全家每次来这里都很开心。房间总是很干净，酒店环境维护得很好，而且总有各种各样的活动！我们也很喜欢酒店的地理位置。员工总是那么友好热情。这些只是我们不断选择再次入住的部分原因！ （原文） My family always enjoys our stay. The rooms are always clean, the grounds are well taken care of and there’s always something to do! We love the location, as well. The staff is always so friendly and welcoming. These are just a few of the reasons that keep us coming back!

（由 Google 翻译）这地方真是太可爱了，太舒服了！就在主干道边上，而且附近有很多好玩的地方！唯一的缺点就是有点吵，不过酒店也控制不了！ 我们把车停在多莉坞（离这里只有15分钟车程）的时候，甚至把东西落在房间里了。我们打电话过去，酒店就去确认了我们是不是落下了东西（我们确实落下了！），他们非常乐于助人、友善又体贴。 如果你晚上入住——我强烈推荐你这样做——我希望那位幽默风趣的男士在前台。他会让你笑个不停，让你的旅程有个好的开始！！ 酒店周围有一个漂亮的篝火区，周围有美丽的鲜花和可爱的雕像。 房间很干净，我们白天没有使用任何服务，但他们在我们门口放了一袋新东西，方便我们取用。 （原文） This place is so cute and comfortable! It is right off the main road and close to so many things! The one downside to that is that it is a little noisy, but the hotel can’t control that! We even left something in the room as we parked at Dollywood (only a 15 minute drive away) and we called and the hotel went to check for us if we left it (we did!) and were so helpful, kind, and understanding. If you check in at night, which I highly recommend you do, I hope the funny man is at the desk. He will keep you laughing and start your trip off right!! There is a lovely fire pit area with beautiful flowers and cute statues around the property. The room was clean and we didn’t use any services through the day but they left a bag of new stuff at our door for us to use, if needed.

（由 Google 翻译）这是我们第一次入住，但我们一定会再来的。办理入住时，工作人员非常友好，客房服务也很棒。更令人惊喜的是，酒店还设有篝火坑，可以烤棉花糖，还有Nessee演奏的美妙音乐。她是一位才华横溢的年轻女士，各种类型的音乐都能演奏。这里真是个好地方，让人感觉宾至如归。 （原文） It was our first time to stay there but we will be back. When you first get there to get checked in friendly staff,housekeeping was great and added pleasure was the firepit with smores available to you and wonderful music by Nessee. She is a talented young lady who can play any type of music. What a nice place that makes you feel home away from home.

（由 Google 翻译）我的孩子很喜欢这里的戏水池，玩得非常开心。但是水上乐园里的房间铺地毯？一进房间肯定会有股霉味。不过房间本身很干净，维护得很好。千万不要要求住在第二栋不相连的楼里能看到山景。你看到的山景是正在施工的房屋和陷阱屋，旁边是仍然空置的公寓。不过总的来说，体验还不错。 （原文） My kid loved the splash pad. Had an absolute blast. But carpet rooms in a Waterpark? It definitely gives the room a musty smell when you initially enter your room. But the rooms themselves are clean and well cared for. But absolutely DO NOT ask for the mountainside view in the second building not attached. Your mountainside view is construction and a trap-house beside what are still empty condos. But overall not a bad experience

（由 Google 翻译）我们全家在这里玩得超开心！这里非常干净，孩子们在室内水上乐园玩得不亦乐乎，所有员工都非常友好，而且所有食物和其他服务的价格都很合理。我们之前也去过其他类似的度假村，但这家绝对是我们最喜欢的。虽然和我们同时入住的客人很多，但一点也不觉得拥挤，孩子们在水上乐园也从来不用排队。另外，我很喜欢儿童滑梯有救生员，这样孩子们就不会打闹或抢玩了。度假村地理位置优越，就在高速公路旁边！总之，我们非常满意，一定会再来的！ （原文） My family had a BLAST here! It was very clean, my kids had so much fun at the indoor waterpark, the staff was all SO friendly, and all of the food and extras were very fairly priced. We have visited similar competitor resorts, and this one has by far been our favorite. There were plenty of people staying at the same time as us, but it never felt crowded and my kids never had to wait in line at the waterpark. Also, I liked how there were lifeguards at the kids slides, so there was no rough housing or skipping turns. The resort is at a prime location, just off the parkway! Overall extremely impressed and we will be back!

（由 Google 翻译）我和老公刚在这里庆祝了结婚纪念日。这家酒店真的太棒了！入住办理快捷方便，前台服务人员热情友好，乐于助人。房间干净整洁，非常舒适，床也很舒服，要知道我可是很挑剔的。酒店里各种各样的餐饮场所让我惊喜不已，更别提还有卖软糖和爆米花的店了，真是个意外之喜！此外，酒店还有一家纪念品商店。他们为孩子们提供的活动也丰富多彩，令人难以置信。室内水上乐园和每天晚上为孩子们安排的活动都非常棒。教孩子们跳舞的那位女士和孩子们互动也特别好。我一定会再次入住这家酒店，而且我已经推荐给其他人了！ （原文） My husband and I just stayed here for our Anniversary trip. This hotel was so very nice. Check in was quick and easy and desk attendants were so nice and helpful. The room was so clean and very nice and beds were comfortable and I’m picky. I was amazed at all the different places to get food at the hotel not to mention the fudge and popcorn place. That was a bonus! Plus a souvenir store. And the things they offered children was unreal. The indoor water park and the activities I watched each night that they did for the kids was so sweet. The lady that was instructing the kids dancing and her interaction with them was great. I will definitely stay here again and I’ve told others to stay there!!

（由 Google 翻译）首先，如果您在入住时间前到达，即使只提前一小时进入房间，他们也会收取大约 60 美元的费用。度假村看起来员工充足，但就是缺乏一些吸引力。我们入住的是一间树屋房，里面有一张双层床。墙上的壁画很漂亮，增添了氛围，孩子们也很喜欢寻宝游戏，但除此之外，房间非常小，几乎没有空间放置任何东西。我们带了一个婴儿床，之后在房间里走动几乎成了不可能完成的任务。我们是在冬季去的，所以我只能评价室内水上乐园。那里有一些不错的滑梯，我们的大女儿很喜欢，但如果您去的时间不对，就得排队几个小时。如果泳衣上有拉链，即使拉链在胸前或后背上方，他们也不会让您玩滑梯，不过所有大型滑梯都配有漂浮垫。他们建议你去礼品店买件T恤，当然你也可以自己买，不过我觉得没必要。泳衣上的拉链大多是塑料的，而且滑梯上根本不会碰到拉链。床垫是老式的弹簧床垫，睡起来不太舒服，但也能凑合用。他们有很多儿童活动，从讲故事、涂色到攀岩、饼干装饰等等。有些活动需要付费，但我记得每个大概只要10美元左右。我们之前几次都住在Heartsong，但这次旅行只住了一晚，所以决定给大女儿一个机会，体验一下他们的室内水上乐园。虽然出于种种原因，加上几次糟糕的经历，我现在绝对不推荐Heartsong，但如果你想要更大的房间、更干净的环境，以及更好的客人，Heartsong或许是个不错的选择。问题是，你每晚要花的钱是其他酒店的3到5倍。 （原文） First, if you arrive before check-in time, they will charge you somewhere around $60 to access your room early, even for only an hour. The resort seems well-staffed, but it just lacks a bit of appeal. We stayed in a treehouse room with a set of bunk beds. The wall murals look good and add to the ambiance, and the kids enjoy a treasure hunt, but aside from that, the room is very small and there's hardly any space for anything. We had a pack-n-play, and it made navigating the room after that almost impossible. We went in the winter months, so I can only speak to the indoor waterpark. They have a few good slides that our older daughter enjoyed, but if you visit at the wrong time of day, you'll be waiting in line for hours. If a bathing suit has a zipper, even if it's at the chest or top of the back, they won't let you on their slides, although you're in a float for all the larger ones. They suggest you go to the gift shop and buy a shirt, or you could grab your own, but this was a bit unnecessary. Zippers on bathing suits are mostly plastic, I believe, and there's no contact with the slide at all anyway. The mattresses are old-school spring mattresses and don't sleep that well, but they do the job. They do have lots of activities for kids, from storytelling and coloring to rock wall climbing and cookie decorating. You have to pay for some of those, but it was just around $10 or so for each, I think. We have stayed the last several times at Heartsong, but were only here on this trip for one night, so we decided to give it a chance for the indoor water park for our older daughter. While I absolutely do not recommend Heartsong any longer for many reasons and after several experiences, if you're looking for more room, an overall cleaner space, and to be around better clientele, Heartsong should be your choice. The issue is you'll pay 3-5x more per night.

（由 Google 翻译）优点/缺点：2025年感恩节前的周末，我入住多莉伍德酒店，体验圣诞节庆典。客房服务人员尽职尽责，房间整洁干净，毛巾也很干净。酒店干净整洁，节日装饰精美。每天都有精彩纷呈的活动安排，孩子们玩得不亦乐乎。员工非常棒——友好又乐于助人。 问题在于：从房间联系工作人员非常不便。这简直令人抓狂——房间里的电话被亚马逊Echo取代了，所以无法快速拨打前台询问一些简单的问题。Alexa并非无所不知，而我明明可以简单地拨打“0”就能得到答案，却不得不费一番周折，这实在令人恼火。这一点至关重要。我只能坐在房间里，反复尝试用不同的方式重新组织我的问题，Alexa屏幕上还显示了一个示例问题。然后，我又尝试拨打“800”客服电话，结果又遇到了另一个令人恼火的技术问题——自动语音系统，最后还被要求留言。真是无语！此外，我们需要的是人与人之间的交流和帮助，因为我和许多其他人一样，有时想知道工作人员对某些事情的看法，而不是冷冰冰的人工智能回复。对于我这个自诩的咖啡鉴赏家来说，还有一件意想不到的事——房间里居然没有咖啡机。为什么呢？当然是因为大堂里有咖啡店啦。我只好自带咖啡。他们至少应该提供一些咖啡机供客人借用，或者提前告知客人。 走廊里还有一个公用微波炉。这可能会让一些人感到不便。如果我带着婴儿或者有特殊的饮食需求，那对我来说可能就有点麻烦了。给酒店的建议：科技并没有你们想象的那么高效。这些不便之处可能不会立即显现，而是会逐渐累积。人们会记得孩子们玩得很开心，但也会立刻想起联系工作人员解决燃眉之急有多么令人沮丧。当初就这些事情咨询过你们的人，真是误导了你们。 （原文） Good/bad: Here for Dollywood Christmas Festival weekend before Thanksgiving 2025. Housekeeping diligently keeps room neat and clean, and towels fresh. Hotel is clean and beautifully decorated for the holidays. A wonderful daily schedule full activities for the kids. Staff is fantastic—friendly and helpful. The problem? Accessibility to staff from your room is a problem. Absolutely frustrating—Amazon Echo replaced room phone, so no quick dial to front desk to ask a simple question. Alexa DOES NOT have all the answers, and it’s annoying when I could have simply dialed “0” and gotten a quick answer. This is of utmost importance. Instead, I sat several times trying different ways to rephrase my question which Alexa showed on screen as a sample question. Then, tried calling “800” to go through another technological annoyance—automated system, to then be asked to leave a message. Ugh! Plus, we need human connection and assistance because I, as many others, sometimes want to know staff members opinion on something. Not a cold AI response. Another thing that is unexpected for this self-proclaimed coffee connoisseur—no coffee maker in rooms. Why, you ask? Because they have a coffee shop in the lobby, of course. I brought my own coffee. They should at the very least have some to borrow, or let people know in advance. There’s also a communal microwave in the hall. That could be annoying to some folks. It might be for me if I had a baby or special dietary needs. Note to hotel: technology is not as efficient as you think. These annoyances may not have immediate results. They are gradual and progressive. People remember that kids had fun, but will immediately recall how frustrating it was to get ahold of staff to meet immediate needs. Whoever consulted you on these things, steered you wrong.

（由 Google 翻译）⭐ 2 星（满分 5 星） 这家度假村提供的活动之丰富多彩、独具特色，着实让我惊喜！价格也很合理，没有其他大型度假村常见的漫天要价，这一点我非常满意。 可惜的是，由于工作人员缺乏培训且态度冷漠，我们的入住体验急转直下。我提前一天到达，并在家人抵达的前一天晚上办理了入住。我的预订信息清楚地显示是两位成人和两位儿童，而且第二天早上我还特意去前台说明，我的丈夫和孩子会在我上班期间晚些时候到达。前台给了我房间号和房卡——一切似乎都很顺利。 然而，当我的家人到达时，他们的房卡却无法使用，他们被安排到了错误的房间。结果，他们在不属于我们的房间里待了一个半小时。由于我在公司没有手机信号，直到很久之后我才知道发生了什么。当我终于联系上度假村的短信客服寻求帮助时，前台却拒绝为我丈夫和孩子更换房间，理由是我丈夫的名字没有登记为主客人——尽管我已经办理了入住手续，并详细说明了情况，而且钥匙也已经准备好了。 这造成了一场巨大的、完全不必要的混乱。当另一家人来到他们被错误安排的房间，并被要求离开时，我的家人感到非常尴尬。他们因此白白浪费了四个多小时的泳池时间，而我却不得不放下工作，离开客户去处理这件本应通过基本的待客之道和沟通就能解决的事情。 度假村本身很棒——但前台对这件事的处理方式毁掉了原本可能是一次完美的住宿体验。 （原文） ⭐ 2 out of 5 stars I was truly amazed by how many fun and unique activities this resort had to offer! Everything was reasonably priced — it didn’t feel like the usual big resort markups, which I really appreciated. Unfortunately, our stay took a bad turn because of untrained and unhelpful staff. I arrived a day early for work and checked in the night before my family came. My reservation clearly showed two adults and two children, and I even stopped by the front desk in the morning to explain that my husband and kids would be arriving later while I was at work. The front desk agent gave me my room number and key cards — everything seemed smooth. When my family arrived, however, their key cards didn’t work and they were given access to the wrong room. They ended up spending over an hour and a half in a room that wasn’t ours. Because I had no cell service at work, I didn’t know what was happening until much later. When I finally reached the resort’s text line to ask for help, the front desk refused to move my husband and children into the correct room because my husband’s name wasn’t listed as the main guest — even though I had already checked in, explained this exact situation, and left their keys ready. This created a huge, unnecessary mess. My family was embarrassed when another family showed up to the room they were mistakenly given and told them to leave. They lost over four hours of pool time on our limited trip, and I had to leave my customers at work just to fix something that should have been handled with basic hospitality and communication. The resort itself is great — but the front desk’s handling of this situation ruined what could have been a perfect stay.

（由 Google 翻译）这里简直是幼儿乐园！孩子们能玩的东西太多了。这里有各种各样的水滑梯，既有适合幼儿的，也有几个大一点的，可以玩大一点的孩子。游戏厅是我见过最适合小朋友的。每晚的舞会孩子们玩得不亦乐乎，还能结交新朋友。我的小女儿在舞池里玩得可开心了。在我看来，这绝对是烟山地区最适合带幼儿的度假胜地。 （原文） This spot is awesome for toddlers!! So much for the little ones to do. A good variety of water slides for the toddlers and a couple of bigger ones to entertain the older kids. The arcade is the best I've seen for the little ones. The nightly dance parties are so much fun for the little ones and it gives them a chance to make friends. My little girl was just living her best life out there on the dance floor. In my opinion, this is the best resort choice for toddlers in the smokies.

（由 Google 翻译）酒店很不错。房间干净，泳池漂亮，维护得很好。服务台服务也不错，但零食价格贵得离谱。我知道有便利费，但一袋薯片要9美元，有点离谱。地理位置很棒！如果你打算去多莉坞，这里绝对是完美之选。 （原文） The hotel was nice. The rooms were clean and the pools were nice and well maintained. The service desk was good but the price of the snacks was beyond overpriced. I know there's a convenient fee, but $9 for a bag of chips is a little ridiculous. The location was great! Perfect if you plan on going to Dollywood.

（由 Google 翻译）我们住了五晚，房间很棒。床很舒服，房间也很干净。每天都有客房服务人员来打扫房间。泳池和热水浴缸都很棒。早餐也很美味。酒店很棒，价格也很合理。 （原文） We stayed for 5 nights, the room was very nice. The beds were comfy, and the room was very clean. Everyday house keeping came in and cleaned the room. The pool.and hotub we're great. And the breakfast was very good. Great hotel and very reasonable.

（由 Google 翻译）更新：我原本给的是四星，但因为泳池的原因改成了五星。他们有一个很棒的室内泳池和热水浴缸，还有一个室外游泳池和热水浴缸。这种酒店现在很难找到了，因为所有高端品牌都在撤掉热水浴缸。 建筑确实有些老旧，但房间很干净，一切正常。水很热。空调效果很好。灯光是柔和的白色/自然光（不是亮白色）。房间里有一个带冷冻室的迷你冰箱。 室内泳池和室外游泳池都配有热水浴缸。 说实话，这个价格真的物超所值。房间内部几乎可以媲美万豪或希尔顿酒店，虽然它有点老旧，床垫也有点硬。如果床垫再软一点，我们可能会住得更久一些。 （原文） Update: I originally left 4 stars but changed it to 5 because of the pools. They have a really nice indoor pool and hot tub as well as an outdoor pool and hot tub. This is the kind of hotel you can't find anymore because all of the fancier brands are removing their hot tubs. The building is really dated but the room is clean and everything works. The water is hot. The AC works great. The lights are soft white/natural (not bright white). Room comes with a mini fridge that has a freezer. The indoor pool and outdoor pool both have hot tubs. Honestly this is a really excellent value for the price. The interior of the room could almost pass for a Marriott or a Hilton, although it is quite dated and the mattress is a bit hard. We'd probably stay longer if the mattress was softer.

（由 Google 翻译）提前付款，进房间发现地板上散落着麦片，浴室和卧室之间有不明来源的污渍，床头柜上有污渍，床单头部附近有血迹，浴缸里还有头发（见图）。客房服务人员来过一次，打扫过地板，晚上10点又来换过床单，这对于一间150美元的房间来说很正常。我忽略了香皂和其他小样已经打开的事实。 与这家酒店接待的众多客人相比，早餐室简直就是个笑话，那里提供的早餐也一样。 工作人员承诺经理会联系我们，但连一句道歉都没有，一片寂静。 我从未在酒店经历过这样的待遇。 （原文） Le paiement en avance, puis entrer dans la chambre pour trouver des céréales au sol, des tâches d'origine inconnues entre la salle de bain et la chambre, des taches sur le chevet, du sang dans les draps au niveau de la tête et des cheveux dans la baignoire (voir photos). Le personnel de chambre est venu une première fois nettoyer le sol, puis une seconde fois à 22h pour changer les draps ce qui est tout à fait normal dans une chambre à 150$. J'omets le fait que les savons et autres petits échantillons étaient déjà ouverts. La salle de petit déjeuner est juste une blague vs le monde que cet hôtel reçoit, tout comme le petit déjeuner qui y est proposé. Le personnel nous a fait miroiter que le manager nous contacterait, même pas une excuse, silence radio. Jamais eu un traitement pareil dans un hôtel.

（由 Google 翻译）地理位置非常便利，就在多莉·斯坦皮德游乐场对面。酒店非常干净，员工也很友好。 忙碌一天后，回到酒店，泳池和热水浴缸成了我们放松身心、让孩子们尽情玩耍的好去处。我们入住的是43号房，这是一间非常宽敞的两层复式房间，非常适合我们一家四口。 （原文） Very convenient location. Right across the road from Dolly Stampede. Hotel was very clean. Staff was very friendly. The pool and hot tub was a big hit after coming in from a busy day in needing to relax and let the kids unwind. We stayed in room to 43 very spacious two-story room. It was perfect for our family of four.

（由 Google 翻译）I'm going to start by Thanking Mark. Without you I would probably had to sleep in my car but yet you didn't gave up and make a phone call to somehow get me a room in a sister chain hotel and you did. I'm greatly thankful to you. This hotel isn't a perhaps a 10/10 BUT, you WON'T find trash around. If you sign for not to receive room maid service, they won't bother you at all. Breakfast start at 7am everyday on the clock and the staff will make sure you have plenty inventory to enjoy, it's.. maybe a little tight place to have breakfast but with everybody's respect, manners and education we all could managed to enjoy our breakfast and be on our way. You have to book this Hotel and when you do make sure you call them just to confirm that your confirmation is set and ready if you book through Booking or any other third party, HOWEVER!!, I will highly recommend you to book it directly from them. Give them a call, it would only take you a few minutes talking. Thank you Mark!!. 感谢托尼贝斯特韦斯特酒店。我和妻子迫不及待地想再次入住度假！ （原文） I'm going to start by Thanking Mark. Without you I would probably had to sleep in my car but yet you didn't gave up and make a phone call to somehow get me a room in a sister chain hotel and you did. I'm greatly thankful to you. This hotel isn't a perhaps a 10/10 BUT, you WON'T find trash around. If you sign for not to receive room maid service, they won't bother you at all. Breakfast start at 7am everyday on the clock and the staff will make sure you have plenty inventory to enjoy, it's.. maybe a little tight place to have breakfast but with everybody's respect, manners and education we all could managed to enjoy our breakfast and be on our way. You have to book this Hotel and when you do make sure you call them just to confirm that your confirmation is set and ready if you book through Booking or any other third party, HOWEVER!!, I will highly recommend you to book it directly from them. Give them a call, it would only take you a few minutes talking. Thank you Mark!!. Thank you Best Western Toni Inn. My wife and I can't wait to go back on vacation!!!

（由 Google 翻译）我和丈夫在这里住了三天。酒店位置很棒，步行即可到达德州牛排馆 (Texas Roadhouse)、麦卡利斯特餐厅 (McAllister) 和其他几家餐厅。房间很干净，工作人员打扫得很认真。但是，我们每晚都被安排在一个有吵闹孩子的房间里。 食物还可以，华夫饼最好吃。 办理入住的工作人员态度有点粗鲁，但退房时收钥匙的女士很友善。 （原文） My husband and I just stayed here for 3 days. The location is great, it is walking distance to Texas Roadhouse, McAllister and several other locations. The room was clean, the staff does a great job cleaning. But, we were put in a room with noisy kids every night. The food is okay, the waffles are the best thing. The check in staff was a little rude but the lady who took the keys when I checked out was nice.

（由 Google 翻译）我们住在二期（11号楼）的豪华一室公寓，很幸运地订到了顶楼的房间，景色美极了。房间翻新过，干净整洁，没有任何问题。我和妻子打了一轮迷你高尔夫，还欣赏了山脊泳池的景色。我上次入住山间阁楼已经是20年前的事了，最近几次入住都是在劳雷尔克雷斯特。我更喜欢这里的位置和景色，以后还会再住这里。 （原文） Stayed in a 1 bed deluxe phase 2. (Building 11) we were lucky enough to get a room on the top floor, the view was amazing. The room was updated and clean, no issues there. My wife and I enjoyed a round of mini golf and the view at the ridgeline pool. It has been 20 years since i last visited Mountain loft, the last few stays in the are were at Laurel Crest. I prefer this location and view and will stay here again.

（由 Google 翻译）我们很喜欢这里，交通便利。 我们去了酒店里的两个泳池，都很棒。有加热功能，但不热。主泳池感觉就像在空中游泳一样。负责管理这个泳池的人做得太棒了！ （原文） We loved it here. Easy to get around. We went to two different pools on the property, and they were amaizing. Heated, but not hot. The main one was like swimming in air. The person taking care of this pool does an awesome job!

（由 Google 翻译）我和妻子来这里度蜜月，我们对这次旅行充满了期待。我听说这家度假村非常棒，而且它还是希尔顿旗下的，这让我更加兴奋。抵达后，一切都很顺利！工作人员非常友善，入住办理也很迅速。我们入住的是联排别墅，具体是153B号房。入住后的前十分钟，我们就发现要么是邻居吵得要命，要么是墙壁薄得像纸一样。我们一开始并没有太在意，因为反正大部分时间我们都在外面。直到每天早上六点，我们才真正意识到这个问题，因为邻居上下楼梯的声音总是吵得我们无法入睡。噪音实在太大了，我们忍了两个晚上才投诉。酒店工作人员非常友善，也很乐于助人，甚至帮我们换到了11号楼的另一个房间。在换房之前，我们都打算提前退房，放弃这次旅行了。晚餐后不久，我们回到房间，发现我们刚才休息了一个小时的沙发上，垫子缝隙里竟然有粪便。我们立刻收拾行李离开了。向客房服务部反映情况后，他们提出安排客房清洁人员来清理沙发，但我们实在太恶心了，无法继续待在房间里。我很感谢酒店和员工提供的所有帮助，但这真是一场噩梦。经历了这样的事情，我绝对不会向任何人推荐这家酒店。 （原文） My wife and I came here for my honeymoon and we were absolutely ecstatic about this trip. I heard this resort was incredibly nice, and was very excited that it was also a Hilton resort. Upon arrival, everything was great! The staff was very nice and check in was very fast. We stayed in one of the townhouses, specifically 153B. Upon our first 10 minutes in the townhouse, we noticed that either our neighbors were incredibly loud or the walls were paper thin. We didn’t really pay this much mind as we would be gone most of the time anyway. We really noticed this issue when we were woken up at 6AM consistently to our neighbors going up and down the steps. It was INCREDIBLY loud and made it very difficult to sleep. We endured two nights of this before complaining. The hotel staff was very kind and accommodating and even moved us to a different room, inside building #11. Prior to this move, we were going to check out early and just call the trip a wash. Shortly after our arrival from eating dinner, we noticed that there was poop smashed on, and between the cushions of the couch we were relaxing on for the past hour. We packed our things and left immediately. After reporting this to guest services, they offered to have housekeeping come and clean the couch but we were too disgusted to continue staying in the room. I appreciate all of the accommodations from the hotel, and the staff. But this was truly a nightmare. I cannot recommend this place to anyone after what we have experienced here.

（由 Google 翻译）睡得像在云端一样，这是我们去密苏里州大熊湖之后住得最好的一次。办公室员工相处融洽，团队合作非常有凝聚力。没有人说过“这不是我的工作”之类的话，他们太棒了！房间很棒，虽然不得不从前台借了个搅拌机，但没什么大不了的。 不过，225号公寓的地板太脏了。发现我老公的脚黑了，我就用Clorox牌清洁湿巾擦了擦厨房地板，哈哈。之后又用纸巾擦了擦，还是黑的。没什么大不了的，我就是来打扫的。不过，退房的时候客房服务人员没有带拖把。仅供参考。以后还会再来的，很喜欢这次入住。 （原文） Slept like I was on a cloud, this was the best one since we went to big bear in Missouri, the staff in office gets a long & there Is cohesive teamwork. Not once did anyone say, That's not my job" they were amazing! Rooms great, had to borrow a blender from the front office, but not a big deal. The floors in the condo (225)however were so dirty. I cleaned the kitchen floor with Clorox wipes after noticing my husband feet were black lol. Then wiped off residual with paper towels & it was still black. Not a huge deal, I clean. However, housekeeping showed up with zero mops on check out. Just FYI. Would still come back loved out stay.

（由 Google 翻译）一室豪华房，厨房很小，仅够一人使用。冰箱和炉灶距离很近，烤箱门不能开得很远。没有扫帚/簸箕。厨具非常有限。一个中号煎锅（无盖），一个2夸脱的炖锅。烹饪用具有很多不足之处。 （原文） 1 BR Deluxe, kitchen very small, big enough for 1 person. Refrigerator and stove close, cannot open the oven door very far. No broom/dust pan. Very limited kitchen ware. 1 medium frying pan (no lid), 1 2qt sauce pan. Cooking utensils leave alot to be desired.

（由 Google 翻译）住宿体验很满意。房间干净整洁。地面也打理得非常干净整洁。经常能看到熊。希望以后有机会再来。 （原文） Satisfied with our stay. Our room was clean and tidy. The grounds are kept very clean and nice. Frequent bear sightings. Would love to come back sometime.

（由 Google 翻译）非常不错的度假村，靠近加特林堡市中心。套房非常漂亮。厨房配备全尺寸冰箱、炉灶和微波炉。还提供咖啡机和咖啡。请注意，如果您预订的是两居室套房，可能会给您两间。两间房间没有相邻的门，但共用一个门厅，因此您可以轻松地从一个房间到另一个房间，无需出门或看到其他客人。 （原文） Very nice resort located near downtown Gatlinburg. Suites are very nice. They include kitchens with full size refrigerators, stoves, and microwaves. Coffee maker and coffee are also provided. Just be aware, if you ask for a 2 bedroom suite, you may be given two suites. There is no adjoining door, but the two rooms share a vestibule, so you can easily go from room to room without going outside or seeing other guests.

（由 Google 翻译）诺克斯维尔市中心一家很棒的酒店。这家酒店真是一流。虽然酒店历史悠久，但维护得非常好，而且很有格调。地理位置优越，靠近盖伊街、市场广场和老城区。酒店楼下的停车场只需几步之遥就能直达大堂。这可能是我住过最快的酒店了。房间非常漂亮，现代化，应有尽有。唯一的小缺点是，与大多数现代酒店相比，浴室略显拥挤。淋浴很棒，一切都非常干净。我们住在八楼，透过巨大的窗户可以欣赏到市中心的天际线。工作人员非常友好和专业。房价非常合理。住在这里绝对不会错！ （原文） Fantastic hotel in downtown Knoxville. This place is really top-notch. Despite being an older hotel, this place is very well kept and classy. Great location near Gay Street, Market Square and the old city. Parking garage underneath the hotel leads right in to the main lobby with just a few steps. Maybe the fastest check-in I’ve ever had at a hotel. Rooms are very nice and modern with everything that you can ask for. The only small complaint is that the bathrooms are a little bit cramped compared to most modern hotels. Great shower and everything was very clean. We stayed on the eighth floor and had a huge window looking out towards the downtown skyline. Staff was very friendly and professional. Very reasonable room rates. You cannot go wrong staying here!

（由 Google 翻译）皇冠假日酒店让商务活动和过夜项目变得轻松便捷。销售经理杰夫非常善于满足我们的需求，确保我们所需的一切都得到妥善安排。酒店环境优美，翻新后的客房也备受好评。从夹层的登记入住桌，到宴会厅的氛围和晚餐美食——我们在皇冠假日酒店的活动非常成功。晚餐期间，餐饮服务人员始终保持食物的热度（草莓蛋糕配冰淇淋作为甜点更是大受欢迎！）。宴会厅的技术设备操作简便。当我们播放电脑中的视频和音乐时，宴会厅的音响效果清晰，这对于提升整体体验至关重要！ 当我们的客人提前到达时，前台的娜塔莉非常热情周到，并及时告知我每个房间的清洁情况。总的来说，包车在区域内行驶非常顺畅，停车楼的代币也很容易分发给我们的司机，我非常感谢接待团队为每位客人单独标记房卡所做的额外工作。 我非常感谢皇冠酒店的员工热情欢迎我们，并与我们一起庆祝“大橙色精神”（Big Orange Spirit），以及我们在客人抵达时带来的欢呼和音乐。我真的很喜欢与杰夫合作举办本科招生宣传活动！ （原文） The Crowne makes it so easy to work with for business events and overnight programs. Jeff, the sales manager, is great at accommodating our needs and makes sure we have everything that we need.The hotel looks great and updated renovations rooms are always greatly received. From the check-in set-up tables on the mezzanine level, to the ballroom ambiance and dinner food--our event at the Crowne Plaza was wonderful. During dinner, the catering staff continually were keeping the food hot at dinner (and the strawberry shortcake with ice cream for dessert was a HIT!) In the ballroom, the tech set-up was so easy to navigate. The speakers in the ballroom were clear when we played videos and music from the computer which is always helpful for the full experience! When our guests arrived early, Natalie at the front desk was so kind and kept me updated as each room was cleaned. Overall, the charter bus easily navigated the area, the parking garage tokens were easy to hand out for our car drivers, and I appreciate the extra work that the reception team did to individually mark each guest's keycards. I'm so thankful that the Crowne staff welcomes us with open arms and celebrates the Big Orange Spirit, cheering, and music that we bring when guests arrive. I truly love partnering with Jeff for Undergraduate Admissions events!

（由 Google 翻译）地理位置优越，步行即可轻松抵达市中心，如果您只想逛市中心，无需开车。可惜的是，我们入住期间，第二部电梯一直停运，这很不方便，因为电梯需要长时间等待。酒吧风格古雅可爱，价格也合理，适合一家酒店酒吧。房间干净舒适，还配备了放大化妆镜，这点我很喜欢。工作人员热情友好。 （原文） Great location with an easy walk to downtown, no need to really have a car if all you plan to do is visit downtown. Unfortunately the second elevator was out our entire stay which was inconvenient since the elevator had long wait times. The bar is cute and quaint with reasonable prices for a hotel bar. Rooms were clean and cozy, loved the magnifying make up mirror as an addition. Staff was warm and friendly.

（由 Google 翻译）我们在这家场地度过了非常美好的时光！场地美轮美奂，工作人员在整个活动期间都非常细心周到。食物也令人惊艳——远超一般酒店的水平。一切都按计划完美进行，特别感谢Chareen在协调安排和确保活动顺利进行方面提供的帮助。强烈推荐！ （原文） We had such a wonderful experience at this venue! The space was absolutely beautiful, and the staff were incredibly attentive and helpful throughout the entire event. The food was amazing—far beyond what you’d typically expect from a hotel. Everything ran perfectly on schedule, and a special shoutout to Chareen for all her help in coordinating and making sure everything went smoothly. Highly recommend!

（由 Google 翻译）过去两年，我们都在这里为客户举办年终会议，每年这里的服务质量、餐饮以及整体体验都堪称一流。尤其要感谢Skylar Hopkins和Chareen Gould。Chareen确保每个细节都考虑周全，让活动完美无瑕。Skylar更是尽心尽力，确保一切布置妥当。有一次，我们临时调整了房间布局，Skylar面带微笑地解决了问题，并确保与会者到达时一切都完美无缺。 （原文） We have our annual year end conference for a client here the past two years and each year the quality of service from the staff, the food and the overall experience has been second to none. Specifically, Skylar Hopkins and Chareen Gould. Chareen makes sure every detail is accounted for and the event runs flawlessly. Skylar goes above and beyond beyond to make sure the set up is exactly right. We had some changes to the room layout last minute and Skylar did it with a smile and made sure everything was perfect for when attendees arrived.

（由 Google 翻译）最近，我们公司在皇冠假日酒店举办了一场活动。Chareen、Keith、主厨Matt以及他们的全体员工都做得非常出色。他们热情周到，乐于助人。我强烈推荐皇冠假日酒店，无论是举办活动还是在诺克斯维尔寻找舒适的住宿，这里都是绝佳之选。 （原文） The Crowne hosted an event my company had recently. Chareen, Keith, Chef Matt and their entire crew did an amazing job. They were very accommodating and helpful. I highly recommend the Crowne Plaza for anyone having an event or just a very nice place to stay in Knoxville.

（由 Google 翻译）我们在这家酒店度过了非常棒的时光。酒店设施齐全，让我们感觉像皇室成员一样。以后每次来诺克斯维尔，我们都会选择这家酒店。我们选择它的原因在于酒店内应有尽有，而且离市中心各个景点都很近。停车也很方便，价格合理。代客泊车服务人员热情友好，所有员工都非常友善。我真的非常享受这次入住体验。 （原文） We had a phenomenal time at this hotel. Everything was provided. We felt like royalty here. Whenever we are in Knoxville, this is the hotel. We are staying at because we had everything on site. We were close to everything downtown. All the attractions parking was reasonable. Valet was personable. All staff was personable. I really enjoyed our stay.

（由 Google 翻译）我给这个垃圾场一星好评。这个垃圾场太恶心了。他们真的需要关闭它。几个月前我就计划好了家庭度假。我一开进停车场，就能看到这个地方有多脏。照片真的很有欺骗性。这个地方根本不像照片上那么好。我一走进前厅，就闻到一股脏拖把的味道。就像用脏水拖过的一样。我一到房间，就闻到很难闻的气味。我告诉前台的女士房间很臭。她给了我另一个房间的钥匙。但房间仍然有臭味，马桶坏了，地板上有个洞在漏水。我再次告诉了那位女士，然后去了另一个房间。我看了大约六个房间，它们都很恶心。我最后看的那个房间真是令人难以忍受。里面有股很难闻的鱼腥味。有什么东西告诉我把床垫掀起来。当我这么做的时候，我发现床架上压着螃蟹。当我把床垫掀起来时，发现有螃蟹壳和蟹钳卡在床垫里。当我继续掀起床垫时，一股强烈的螃蟹味扑面而来，我赶紧跑出了房间。我真希望我拍了照片。我告诉了前台的女士，她却嘲笑我，好像我是个骗子。我要求退款，当我查看银行对账单时，发现他们从我的账户中扣除了 244 美元。我试着给他们打电话，他们说语音信箱尚未设置。没有办法联系前台。我恳求大家不要再住在那个恶心的垃圾场了。他们在外面排了那么多清洁车，就是为了让游客以为这是一个干净的地方，但老实说，那是一个恶心的垃圾场。 （原文） I give this dump no stars. This dump is so disgusting. They really need to shut it down. I had planned my family vacation months ago. As soon as I pulled into the parking lot you can already see how filthy the place was. Photos can be so deceiving. Place is no where near like the photos. As soon as I walked into the front lobby it smelled like dirty mop. Like it was mopped with dirty water. As soon as I got to the room it smelled so bad. I told the lady at the front desk the room stinks. She gave me another key for another room. It still smelled and the toilet was broken and there was a hole on the floor leaking water out of it. I told the lady again and I checked out another room. I checked about six rooms and they were all disgusting. The last room I checked really drew the line. It had a very bad smell of fish. Something told me to lift the mattress. When I did I found crabs smashed on the bed frame. As I lift the mattress more there was crab shells and the claws stuck into the mattress. As I continued to lifted the mattress the crab smell smacked me so hard I ran out of the room. I wish I would’ve taken pictures. I told the lady at the front and she laughed at me like if I was a liar. I asked for a refund and when I looked at my bank statement I saw they took $244 from my account. I tried calling them and it says voicemail mail box has not been set up. There is no way to get in contact with the front desk. I beg everyone and anyone not to ever stay at that disgusting dump. They had so many cleaning carts lined up outside just so visitors can think it’s a clean place when in all honesty is a disgusting trash dump.

（由 Google 翻译）卧室和浴室都很干净，床也很舒服。电视坏了，浴缸也破损了，没有卫生纸架。隔壁房间的客人晚上和清晨可以坐在房间外抽烟、播放震耳欲聋的音乐。两星都算给多了。 （原文） The bedroom and bathroom were clean. The beds were very comfortable. The tv was broken and the bath tub was damages. No toilet paper holder. Nearby guest was allowed to sit outside their room smoking and playing very loud music at night and early morning. Two stars is generous.

（由 Google 翻译）这个地方简直糟糕透了，连一颗星都不配！！！他们简直就是骗子！！！我们一家人通过booking.com预订了这家酒店。我们到达酒店后，前台的女主人告诉我们（以及另外一对已经预订了房间的夫妇），他们没有收到我们的预订或信用卡信息。在出示了我们的确认邮件后，戴斯酒店的服务员告诉我们，他们没有收到booking.com发来的信用卡信息来保留我们的预订，而且他们没有空房。我们被拒之门外，没有地方住。第二天，我们收到booking.com发来的一封电子邮件，说我们被标记为“未入住”，并被收取了住宿费——由于戴斯酒店拒绝了我们，所以这并没有发生。在联系booking.com后，我们被告知必须向戴斯酒店反映此事。这家酒店甚至没有直拨电话联系到酒店工作人员。我们打了几个小时的电话后，被告知酒店服务员谎称他们从booking.com收到了信用卡信息（因为他们从来没发过我们的信用卡信息），而不是坦诚告知我们超额预订的情况，并告知booking.com他们的问题。现在我们只能求助戴斯酒店，因为他们坦诚拒绝了我们，并把钱退给了booking.com，我们才能拿回辛苦赚来的钱——但照这样下去，我觉得这永远都不可能了。我们打了几个小时的电话，不得不给无数不同的人和地方打电话，却被敷衍了事，这几乎让我们确信顾客根本不重要，只有这家欺诈公司的自私才重要，因为两家公司都不想因为戴斯酒店的不诚实行为而退款。帮自己一个忙，永远不要在这里预订！！！！这家酒店应该立即从所有预订平台上下架，以免让那些辛勤工作、赚钱的人们受苦。 （原文） This place doesn’t even deserve a star it’s so awful!!! They are nothing but fraud!!! Our family booked a reservation to here through booking.com. When we arrived for our stay, the hostess at the front desk told us (as well as another couple that had booked a room) that they had no received our reservation or card information. After showing our confirmation email, the Days Inn desk attendant proceeded to tell us they didn’t receive our card information from booking.com to hold our reservation, and they had no vacancies. We were turned away with no place to stay. The following day we received an email from booking.com stating we were marked as “no shows” and we were charged for our stay- that never happened due to Days Inn turning us away. After contacting booking.com we were told we have to take it up with Days Inn. This location doesn’t even have a direct phone line to contact anyone at this location and after HOURS of phone calls, we’ve been told that basically the hotel attendant lied to us about receiving card information from booking.com (as they do not ever send over our card information), instead of being honest about being overbooked and notifying booking.com about their issue. Now we are at Days Inn mercy for being honest about them turning us away and refunding our money to booking.com for us to receive our hard earned money back - and at this rate I feel like it won’t ever happen. Hours of phone calls and having to call a million different people and places to be given the run around have pretty much ensured to us that the customer doesn’t matter, only the fraudulent company’s selfishness apparently does as neither company want to refund us for Days Inn dishonesty. Do yourself a favor and NEVER BOOK HERE!!!! This business should be removed from ALL booking platforms immediately to save grief from hard working people who EARN their money.

（由 Google 翻译）这绝对是我迄今为止最糟糕的酒店体验。我们到达时已近午夜，正在办理入住手续时，一名维修工突然闯进来，当着我们和其他几位客人的面大声咒骂前台工作人员。这种行为极其不专业，令人感到不舒服。 在去房间的路上，走廊和垃圾桶里堆满了垃圾。一进房间，我立刻就注意到几只苍蝇。我决定去洗澡，但房间里只有浴巾，没有手巾和毛巾。更糟糕的是，浴帘杆上还挂着一条脏兮兮的毛巾。 房间里没有咖啡机，一切都显得陈旧过时。就这个价格而言，这家酒店绝对不值这个价。我不会推荐任何人住在这里。 （原文） This was by far the worst hotel experience I’ve ever had. We arrived close to midnight, and as we were checking in, a maintenance worker came in and started loudly cussing at the front desk staff in front of us and several other guests. It was extremely unprofessional and uncomfortable. On the way to our room, the breezeways and trash cans were overflowing with garbage. When we got to the room, I noticed a few flies right away. I decided to take a shower, but there were only bath towels—no hand towels or washcloths. Even worse, there was a dirty washcloth hanging on the shower curtain rod. There was no coffee maker in the room, and everything felt old and outdated. For the price, this hotel is absolutely not worth it. I would not recommend staying here to anyone.

（由 Google 翻译）这家酒店又脏又破，千万别被外表蒙蔽了。我们去办理入住时，第一个房间根本没打扫，地板脏兮兮的，床也不舒服，淋浴间里全是头发，台面和冰箱都没擦干净。我们只好去前台要求换房，结果更糟。我拍了很多照片，可以证明这一切。我们跟前台反映了情况，但似乎没人理会。太失望了……我们花了八个多小时的车程，结果却只拿到脏袜子，体验糟糕透了。以后再也不会来了！ （原文） This place is dirty and ran down. Don't be fooled by the outside. When we went to check in the first room was not swept, floor filthy, no comfortable on the bed, shower was filthy with hair, counters and refrigerator not wiped down, so we go to front desk ask for another room, it was worse. I have tons of pictures providing all this. We inform front desk and no one seemed to care. Sad .. we traveled over 8 hours and got dirty socks and poor experience. Won't ever be back!

（由 Google 翻译）我们的房间很脏。没有毯子，只有床单。房间有异味。地板很脏。烟雾报警器坏了。淋浴间很恶心。唯一值得庆幸的是，一位男员工非常友善，乐于助人。我再也不会去了。价格太高了，尤其是考虑到这样的体验。我吸取了教训，预订前一定要先看评论。 （原文） Our room was dirty. No blanket for the bed just a top sheet. Room smelled. Floors were dirty. Smoke alarm broken. Shower was disgusting. Only positive was one male staff member was very kind and helpful. Would never go back. Price was way too much specially for the experience. Lesson learned to always read reviews before booking.

（由 Google 翻译）我们的房间重新装修过，很不错，但地板需要好好擦一下。阳台很脏，需要用高压水枪冲洗；楼梯间的灯光很暗；楼梯间有一处地方，床垫和弹簧床垫很旧，制冰机也坏了；沥青路面老化严重，路缘石边长满了杂草。其他客人也抱怨过一些严重的问题。价格非常高，每晚250美元，我住过的汽车旅馆每晚100美元，比这里好多了。我只给了两星，因为房间翻新过，这很好，但其他设施还有很多需要改进的地方。 （原文） Our room had been remodeled it was nice but floors could use a good moping. The balcony was dirty needed a good preasure washing, the lighting was very poor in the stairwell, there were old mattress and box springs along with a broken ice machine in one part of the stairwell, the asphalt is deterating and a lot of weeds / grass growing along curbing, there were a lot of complaints from other guests with serious issues. The price was very high $250 per night I've stayed in motels at a $100 per night that was way better. I only gave 2 stars due to room being updated that was nice but the rest of the facility needs a lot .

（由 Google 翻译）差点儿五星！入住体验很棒，地理位置优越，前台的Laura人超级好，我遇到的其他员工也都很棒。热水浴缸很棒，但喷头没有定时功能，马桶盖还没清洗，掀起来的时候沾上了一些脏东西。床垫太硬了，我知道有些人就喜欢这样。除了这些，我肯定会再次入住，而且这家酒店的其他一切都很棒。 （原文） Almost 5 stars! It was a great stay, great location, Laura at the front desk was an absolute doll as were all the other staff members I encountered. The hot tub was very enjoyable but the jets didn't work on any timed setting and the toilet seat had not been cleaned and had some yucky on it when lifted. The mattress was extremely firm but some people like that I know. Other than those things, I'd definitely stay here again and enjoyed everything else about this hotel.

（由 Google 翻译）这家酒店在 Bring Fido 网站上有介绍。酒店内任何地方都允许携带宠物。我们抵达后在那里吃了晚餐，我们的狗狗也和我们在一起。那里人不多，菜单也比较有限。我点了鸡翅，丈夫点了汉堡薯条和饺子作为开胃菜。 房间很干净，五楼有燃气壁炉🔥。夏天的时候不需要用到它。我们用了空调，墙上有个温控器，可以让房间保持合适的温度。停车费是每天 15 美元，步行即可到达市中心的活动场所，距离主街半英里。酒店外面就有一个电车站。 （原文） This hotel is on the Bring Fido website. Your pet is allowed everywhere in the hotel. We ate dinner there upon arrival and had our dog right with us. It wasn't busy and the menu is limited. I had chicken wings and husband had a burger and fries with dumplings as an appetizer. The room is clean and on the fifth floor there is a gas fire 🔥 place in the room. Didn't need to utilize that during the summer months. The air conditioner was used and has a thermostat on the wall to get the perfect temperature for the room. Parking is $15/day and is within walking distance to the Downtown activities half a mile to the main strip. There is a trolley stop right outside of the hotel.

（由 Google 翻译）我苦苦思索要不要给它4分（只是因为一些延期的维护问题），但最终更接近5分而不是4分。 我们到达时前台不在，但等待见到BRINA是值得的。她非常体贴、友好，乐于助人，而且总是乐观向上。酒吧/餐厅的Samantha每晚都为我们服务，她也非常令人愉快。 地理位置优越，步行即可到达大部分地方，但又不会太过喧嚣的市中心。 酒店内外都非常干净。我们的房间包括一个漂亮的阳台，可以俯瞰热水浴缸、壁炉和远处的群山。 热水浴缸很棒，室内游泳池和设备齐全的健身房开放得很早。对我来说，旅行时拥有一个游泳池和/或热水浴缸对我的健康至关重要；这里太棒了。 床上用品、床垫和毛巾都很舒适，浴室设施也是一流的。在阳台上放松身心也很惬意。酒吧的食物出乎意料地好吃。甜​​点也超级美味，而且吃起来很饱。我没有点自助早餐，但点了单点菜单上的定制鸡蛋，简直太美味了。 最后一天见到了Kevin W和年度股东大会。他们和所有员工总是让我们感觉非常舒适和热情；我们期待着再次光临。 （原文） I agonized over giving it a 4 ( only because of a very few deferred maintenance issues ) but it’s closer to a 5 than 4. Front desk was not there when we arrived but it was worth the wait to meet BRINA. She is so caring and friendly and helpful to all. And always upbeat too. Samantha at the bar / restaurant served us each night and was also a delight. The location is ideal to be within walking distance of most everything, BUT not right IN the hustle and bustle of downtown. Very very clean property inside and out. Our accommodations included a nice balcony overlooking the hot tub and fireplace and the mountains beyond. Excellent hot tub opens early as does the indoor pool and well equipped workout gym. It’s critical, health wise for me to have a pool and / or hot tub when I travel ; fantastic here. Bedding and mattress and towels were all comfy and bathroom amenities are top notch. Pleasant to relax on the balcony as well. Surprisingly good grub at the bar . And the dessert was ridiculously delicious and so filling too. Didn’t have the breakfast buffet but made to order eggs on Ala Carte menu hit the spot just right. Got to meet Kevin W and the AGM the last day. They and all staff always made us feel very comfortable and welcome; we look forward to coming back.

（由 Google 翻译）我和我丈夫每年都住这里！我们刚从那里回来。绝对是我们最喜欢的地方！！我们在加特林堡周边什么都试过了，但没有什么能比得上！地理位置优越，服务一流，早餐美味，房间超级干净，周围环境也干净整洁！五星好评根本不够！上次我们住在四楼，有壁炉、阳台和按摩浴缸，一切都棒极了！！！我们本来应该昨天就退房，但玩得太开心了，就把入住时间延长到今天，他们帮我们办好了！！我们甚至坐在阳台上看到一只熊从河里爬上来！如果你想找一个靠近市中心、步行即可到达任何地方的好地方，那么这里就是你的选择！！！真的，这家酒店真是赞不绝口！ （原文） My husband and i stay here every year! We just got home from being there. By far our absolute favorite location!! We have tried anything and everything around Gatlinburg but nothing compares! Great location, great service, great breakfast, super clean rooms and clean area all together! 5 stars are not enough! We were on the 4th floor this past time with a fire place, balcony and jacuzzi which all were awesome!!! We were supposed to check out yesterday but was having such a great time we extended our stay to today and they made it easy to do so!! We even saw a bear while sitting on the balcony come up from the river! If you’re looking for a great place which is local to downtown go anywhere and everywhere by walking this is your place!!! Seriously can not say enough good things about this hotel!

（由 Google 翻译）这家酒店非常干净。我每次入住前都会检查床垫下面是否有臭虫，结果发现一切都很安全，没有任何虫害。我不小心订错了日期，酒店员工非常专业且乐于助人。他们在收费前立即为我们安排了房间，并告诉我们可以先拿好行李回房间，然后通过Expedia查询退款情况。 外面的壁炉很漂亮。他们把我们锁在门外，让我们去前台办理入住，还送了我一张生日贺卡和一些纸杯蛋糕。真是个惊喜！ （原文） This hotel was very clean. I always check under the mattresses for bed bugs and everything was safe from any critters. The staff was professional and very helpful when I accidentally booked the hotel for the wrong date. The staff gave us a room right away before charging us, and told we could grab our stuff and go to our rooms and figure out our refund status with expedia. The fire place outside is very nice. They locked us out of our room to get us to go to the front desk and gave me a birthday card with cupcakes. It was a nice surprise.

（由 Google 翻译）酒店非常漂亮舒适。房间很大。酒店设有恒温泳池、按摩浴缸、健身房等。 酒店地处安静地段，交通便利。您可以步行前往餐厅和城市景点。 （原文） El hotel es muy bonito y comodo. Las habitaciones grandes. Tiene piscina climatizada. Jacuzzi. Gimnasio. Etc. Esta ubicado en un lugar tranquilo y cerca de todo. Puedes ir caminando a restaurantes y atracciones de la ciudad.

（由 Google 翻译）他们真的需要更新房间的充电系统。床的一侧有两个USB接口，就够了。没有C型接口。房间干净整洁。电子钥匙出了点问题，不过我到前台办理入住后才解决了。 （原文） They really need to update the room’s charging system. Two USBs on one side of the bed is all the offer. No type c. Rooms are nice and clean. Digital key had issues but was resolved only after I checked in at the front desk.

（由 Google 翻译）哇，性价比超高！这家酒店就位于The Islands对面，设施齐全。室内泳池、室外泳池（季节性开放）、丰盛的免费早餐，包括炒蛋、香肠、新鲜水果、玉米粥、华夫饼、麦片、面包、松饼、果汁、福爵咖啡等等，非常棒。 从热情周到的前台到客房服务，再到热情周到的早餐服务人员，所有员工都非常友好。 这家酒店已经全面翻新，房间也特别棒。配备65英寸电视、迷你冰箱和微波炉！ 浴室和淋浴设施都很舒适，房间也很宽敞。 我强烈推荐这家酒店。 （原文） Wow, what a great value! Located directly across from The Islands, this hotel has it all. Indoor pool, outdoor pool (in season), awesome complimentary breakfast including scrambled eggs, sausage, fresh fruit, grits, waffles, cereals, bread, muffins, juices, Folgers coffee, exceptional. Super friendly staff from the accommodating front desk, to room service, to the grateful breakfast staff. This hotel has been fully renovated and the room was exceptional. Complete with a 65" TV, mini-fridge and microwave! Bathroom and shower was very nice and the room was very roomy. I highly recommend staying here.

（由 Google 翻译）第一次入住这家酒店（位于两栋楼的后侧），带的是行动不便的父母。无障碍客房非常宽敞，有足够的空间停放电动代步车，而且走动也很方便。需要注意的是，房间里没有淋浴，只有浴缸。房间非常干净整洁；虽然不确定上次翻新是什么时候，但估计是最近一次。酒店的地毯通常让我感觉不太舒服，但这里的地毯看起来很干净。 免费早餐比大多数同价位连锁酒店的早餐要好，包括鸡蛋、香肠、肉汁、玉米粥、自制华夫饼、麦片、新鲜水果、面包和酸奶。与其他连锁酒店把所有东西都塞进尽可能小的空间不同，这里的取餐区沿着一面墙延伸了30-40英尺，这样你就不会因为拿不到叉子而绊倒其他客人了。而且座位也很充足。 选择这家酒店是因为它离The Islands很近，所以没错，这片区域可能会比较拥堵。不过，我们发现酒店楼之间有一条路，而且在有信号灯的十字路口很容易通行，所以交通问题并不严重。我们住的地方离The Islands很近，我和我丈夫步行大约10分钟就到了，省去了停车的麻烦。而且酒店旁边就有一家Publix超市，非常方便。 最后，我必须好好夸夸酒店的员工。他们太棒了！从我联系预订，到早餐服务员，再到客房服务人员，以及每天早上清理门口落叶的工作人员，他们都是我多年来在酒店遇到的最友好、最热情的人。下次来我肯定还会选择这家酒店！ （原文） Stayed here for the first time (in the back of the two buildings) with parents who have some mobility issues. The mobility accessible rooms were quite roomy with plenty of space for the scooter and still easy to move around. Just note that there aren't showers, just bath tubs. The rooms are very clean & fresh; not sure when they were last updated, but it's guess fairly recently. Carpets at hotels tend to leave me feeling icky, but these seemed quite clean. The free breakfast was better than what you get at most similar priced chain hotels & included eggs, sausage, gravy, grits, DIY waffles, cereal, fresh fruit, breads, yogurt. But, unlike most chains that cram everything into the tiniest space possible, the serving area had to run 30-40 feet down one wall so you weren't tripping over other guests just trying to get the fork you forgot the first time thru. They're was also plenty of seating. Picked this hotel for it's proximity to The Islands, so yes, the area can get quite congested. However, once we found that there was a road between the hotel buildings, it was easy enough to access at signaled intersections so the traffic wasn't that much of an issue. We were close enough that my husband & I walked to The Islands in about 10 minutes & avoided the parking nightmare there. And the Publix right next store came in handy. Finally I can't compliment the staff enough. They were wonderful! From the time I reached out about the reservations, to the breakfast staff, to the housekeeping staff, to the guy that blew the leaves away from the doors every morning, they were the friendliest, nicest folks I've dealt with at a hotel in years. I will definitely choose this hotel for my next visit!

（由 Google 翻译）这里的员工真正体现了热情好客的精神。我们一行人临时失去了住宿，他们非常周到地接待了我们：从为50多位临时入住的客人顺利办理入住，到提供舒适的室内泳池供我们聚会，再到第二天早上丰盛的热早餐，一切都无可挑剔。房间宽敞、干净、设施齐全，配备大电视、迷你冰箱和舒适的床铺。尽管酒店位于鸽子谷的主要商业街上（我们住在2号楼，远离街道），却完全没有噪音问题。这家酒店真正诠释了“品质酒店”的真谛——物超所值，堪称南方热情好客的典范。 （原文） The staff here truly embody hospitality. I was part of a large group that suddenly lost our lodging for the night and they accommodated us beautifully: from a smooth check-in for over 50 last-minute guests, to use of their wonderful indoor pool space to gather, to the excellent hot breakfast in the morning. The rooms are spacious, clean, and well updated, with large TVs and mini fridges, and very comfy beds. No problems at all with noise, despite being right on the main strip of Pigeon Forge (we were in Building 2, set back from the street). This place really puts the “Quality” in Quality Inn - an incredible value for money, and a shining example of Southern hospitality.

（由 Google 翻译）我真心觉得Quality Inn Near The Island的服务质量太棒了！我们一行人原本预定的住宿因为一些突发的意外情况而取消，这家Quality Inn的员工竭尽全力帮助我们。我非常感谢所有与我们接触过的员工，尤其要感谢Joyce、Danielle、Tina和Omar。 更棒的是，房间非常舒适，装饰精美，而且非常干净。谁都不希望兴致勃勃地前往目的地，却在最后一刻发现住宿预订被取消，但这家酒店热情周到的员工和舒适的客房让我们原本可能遭遇的噩梦变成了美好的回忆。强烈推荐！ （原文） I am truly blown away by the quality of service at the Quality Inn Near The Island! When a large group that I was a part of lost our planned accommodations for the evening due to sudden unfortunate circumstances that were out of our control, the staff at this Quality Inn went above and beyond to help us out. I can't say enough good things about everyone we interacted with on staff, and want to give special shout-outs to Joyce, Danielle, Tina, and Omar. As a bonus, the rooms were very comfortable, nicely decorated, and quite clean. No one wants to travel to a destination only to have their lodging reservation change at the last minute, but the welcoming staff and the quality of rooms here made what could have been a nightmare experience into a fond memory. Highly recommend!

（由 Google 翻译）临时决定在这里住一晚，没想到房间和员工都热情好客！房间很大（配有超大电视），而且很干净；免费早餐种类丰富，味道也很棒；泳池区很漂亮；员工非常友好热情，乐于助人。希望以后还有机会再次入住！ （原文） Unexpectedly spent a night here in a pinch and the space and staff could not have been more welcoming! The room was large (with very large TV) and clean, the complimentary breakfast was extensive and delicious, the pool area was lovely, and the staff were so friendly and accommodating. Hope to get another chance to stay here!

（由 Google 翻译）这里的工作人员真是太棒了，我简直无法用语言来表达我的感激之情；Joyce、Danielle、Tina 和 Omar 对我们一行人非常热情友好，而且在我们临时需要安排住宿时，他们也表现得非常体贴周到。房间也干净整洁，设施齐全。五星好评！ （原文） Cannot say enough fantastic things about the staff here; Joyce, Danielle, Tina and Omar treated our group so kindly, and accommodated us last minute with so much grace and care. The rooms were also clean and well appointed. 10 of 5 stars!

（由 Google 翻译）这个地方太棒了！我们急需找个合适的住处，Joyce 竭尽全力地帮助我们。他们的热情好客令人难以置信，房间也很棒，Omar 和 Tina 非常乐于助人，早餐服务人员也很棒——早餐丰盛美味，令人难忘！我肯定会再次入住，并强烈推荐给所有来这个地区旅行的人！ （原文） This place was remarkable! Joyce went above and beyond to assist our group when we needed to quickly find a good place for our group to stay. Their hospitality was beyond amazing, the rooms were wonderful, Omar and Tina were so very helpful and supportive, the breakfast people were amazing - as was the huge and incredible breakfast! I'd go back again in a heartbeat and strongly recommend it to anyone traveling to the area!

（由 Google 翻译）我们每年都会在这里和闺蜜度假。我们非常喜欢这里。房间和地理位置都无可挑剔。这里非常干净整洁。我们的房间恰到好处。床很舒服，淋浴也很棒。他们有游泳池和免费早餐，但我们没有用。工作人员很棒，我知道一位女士叫Bobbi，恐怕我没听清另一位女士的名字，但还是感谢你们的帮助。 （原文） We stay here every year for our girls getaway. We absolutely love it. The rooms, the location wouldn’t stay anywhere else. It is such a nice clean place. Our room is just right. The bed are comfortable and the shower is amazing. They have a pool and free breakfast but we didn’t use them.,The staff is amazing I know one lady is Bobbi and I’m afraid I didn’t catch the other name but thanks for being so helpful.

（由 Google 翻译）酒店非常干净，员工热情好客。浴室门不是完整的门，而是衣柜和浴室之间的推拉门。淋浴水压和热水都很棒，洗浴用品也齐全。床很舒服，床单也很好。酒店位置就在大道上，晚上汽车和警笛声很吵。地理位置优越，交通便利。 （原文） Hotel is very clean and staff very welcoming. Bathroom door is not a complete door. It is a sliding door between closet and bathroom. Shower was excellent with water pressure and hot water, along with bathroom amenities. Bed was very comfortable with good linens. The location is right on strip so very loud in evenings with cars and sirens. Great location in terms of proximity to everything.

（由 Google 翻译）⭐️⭐️⭐️⭐️⭐️ 五星好评：鸽子谷的玛格丽塔维尔餐厅 从踏入鸽子谷玛格丽塔维尔餐厅的那一刻起，您就会感受到无比的欢乐！热带风情、趣味十足的装饰和轻松惬意的海岛氛围，瞬间让您进入度假模式。热情友好的员工从始至终都提供优质服务，让您尽享美好时光。 这里的食物也棒极了——新鲜美味，完全符合您对一家以海岛生活为灵感的餐厅的所有期待。汉堡鲜嫩多汁，海鲜鲜美可口，而玛格丽塔酒……更是无与伦比！无论您是尝试他们的招牌口味还是经典之选，每一杯都完美无瑕。 这里也是家庭和团体聚餐的绝佳去处。丰富的娱乐活动和精彩体验，让您仿佛置身于鸽子谷的世外桃源。玛格丽塔维尔 (Margaritaville) 拥有动听的音乐、美味的饮品和轻松惬意的氛围，是任何想要放松身心、享受乐趣、体验山间岛屿风情的人的必去之地。 强烈推荐——绝对是五星级的体验！ （原文） ⭐️⭐️⭐️⭐️⭐️ Five-Star Review: Margaritaville in Pigeon Forge Margaritaville in Pigeon Forge is an absolute blast from the moment you walk through the doors! The atmosphere instantly puts you in vacation mode with its tropical vibe, fun décor, and relaxed island energy. The staff is friendly, welcoming, and keeps the good times rolling with great service from start to finish. The food is fantastic — fresh, flavorful, and everything you’d hope for from a place inspired by island living. The burgers are juicy, the seafood is delicious, and the margaritas… unmatched! Whether you’re trying one of their signature flavors or keeping it classic, every drink hits perfectly. It’s also a great spot for families and groups. There’s plenty to see, plenty to enjoy, and it feels like its own little getaway tucked right inside Pigeon Forge. Between the music, the drinks, and the laid-back vibe, Margaritaville is a must-visit for anyone wanting to relax, have fun, and enjoy a taste of the islands in the mountains. Highly recommend — truly a five-star experience!

（由 Google 翻译）我们一家四口（3岁和6岁）在这里度过了非常愉快的时光。酒店位置绝佳，步行即可到达岛上所有好玩的地方，而且我们很喜欢在室内游泳池游泳。早餐服务员也很棒，入住时Christian提供的详尽信息也让我们非常满意。我们一定会再次入住。强烈推荐给家庭入住。 （原文） We had such a great times staying here as a family with our 3 and 6 year old. The location couldn’t be better we could walk to all of the fun on the island and we loved swimming in the indoor pool. We also found the breakfast attendants to be so great as well as the thorough information provided to us at check in by Christian. We will absolutely stay here again. Highly recommend for families

（由 Google 翻译）温德姆俱乐部说服我参加分时度假会议，并为我预订了这家酒店。房间很干净，但电视很小，只有几台可看的。此外，我在凌晨 3 点被吵醒，其中一名工作人员指责我发出很大的声音打扰了别人的孩子。我发现是别人，并没有给我任何赔偿。泳池很拥挤，一直播放非常吵闹的音乐，直到晚上 10 点，主要是嘻哈音乐。服务很好，但非常非常昂贵，早餐超过 20 美元，味道寡淡，菜单上的其他菜品也一样，包括午餐和晚餐，超过 50 美元。位置很糟糕，全天 24 小时交通堵塞。我永远不会再去，感谢温德姆浪费我的时间和金钱。 （原文） Club Wyndham persuaded me to to attend a timeshare meeting and booked me at this hotel, the rooms were clean but the TV was small and only a few things to watch. Also I was woke up at 3:00 am one of the staff accused me for loud noise keeping someone's children up. I found out it was someone else and offered me no compensation . The pool is crowded and plays very loud music till 10 pm mostly Hip Hop. The service was good but very, very expensive, breakfast was over $20 USD and was bland so was the rest of the menu including lunch and dinner that was over $50 USD. The location is horrifying, it is a traffic jam 24/7. I will NEVER go back thanks for wasting my time and money Wyndham.

（由 Google 翻译）如果你很在意睡眠，尽量不要订主干道边的房间。那里太吵了。我们被告知没有其他房间了，所以因为汽车噪音太大，我们根本睡不好。听起来就像整晚都在飙车一样。我们本来希望第二天去多莉坞的时候能睡个好觉。我个人需要睡眠来保持清醒，尤其是带着孩子，所以以后不会再住这里了。 （原文） If sleep is important to you. Try not to get a room on the side where the main road is. It’s SO LOUD. We were told no other rooms were available, so we weren’t able to sleep well because of the loud cars. It sounded like constant drag racing all night. And we were hoping to get decent sleep for Dollywood the following day. I personally need sleep to function especially with kids, so I won’t be staying here in the future.

（由 Google 翻译）房间很干净，但我们俩睡在床上后背都疼，所以床需要升级一下。不过总体来说，位置和环境都不错。我们喜欢泳池。因为游乐园半夜关门，所以泳池比较吵，所以到半夜之前经常有人尖叫。 （原文） Rooms are clean but both our backs hurt after sleeping on the beds so beds need to be upgraded. Nice location and place overall though. We liked the pools. It is loud because of the amusement park that closes at midnight so lots of screaming til then.

（由 Google 翻译）我和儿子去田纳西州度假，这是我们的第一家酒店——房间霉味很重。在寻找其他酒店时，我们找到了 Home 2 Suites，他们非常热情地帮我们安排了几个晚上的住宿。他们还帮我们预订了一周的住宿。房间、泳池、早餐区和健身房的整洁程度都给我们留下了深刻的印象。我强烈推荐所有来田纳西州鸽子谷的人来这里:) （原文） My son and I went on vacation to Tennessee, our first hotel choice-the rooms really musty. While searching for other hotels we found Home 2 Suites and they were very accommodating in getting us a couple nights stay. They were also accommodating in booking us to stay for the week. We were very impressed with the cleanliness of the room, pools, breakfast area, and weight room. I would recommend this to place for anyone visiting Pigeon Forge, Tennessee:)

（由 Google 翻译）哥们，我本来对这里没什么期待，只是觉得价格便宜，离岛近，而且宠物政策合理。酒店干净整洁，前台工作人员友好热情，信息丰富，房间宽敞整洁，带着狗狗来这里感觉就像在家一样。早餐虽然普通，但还不错。 （原文） Man I had no expectations coming here except that it was cheap, near the island, and had a reasonable pet policy. The hotel was clean, the desk clerk was friendly and informative, the room was spacious and in good condition, and i generally felt at home there with my dog. Breakfast was standard but good.

（由 Google 翻译）早餐糟透了。欧陆式早餐很难搞砸，但他们却搞砸了。盘子湿漉漉的，食物上还有头发，不新鲜的食物选择有限。酒店位置不错，位于公园大道旁的中心地带。房间很大，可以住6个人。 员工不会说英语。我们给前台发了两次短信，但一直没有收到回复，直到退房时他们发了一条调查问卷。我指出了盘子湿漉漉的。一位员工拿起一个，看了看，然后又放了回去。 鸽子谷有很多选择。这家酒店的价格和大多数酒店一样，但质量却低得多。同样的价格，有很多选择可以提供更好的体验。别选这家酒店了。 （原文） Breakfast was awful. Continental breakfast is hard to mess up, but they did. Plates were wet, hair on food, limited selection of stale items. The location is good as it’s centrally located off the parkway. The rooms were large and slept 6. The employees didn’t speak English. We texted the front desk twice and never received a response until check out when they texted a survey. I pointed out the wet plates. An employee picked one up, looked at it, and put it back down. there are so many options in Pigeon Forge. This hotel was the same price as most of the hotels, but the quality of the hotel was much lower. There are several options for the same price that offer a much better experience. Skip this hotel

（由 Google 翻译）地方很干净。房间宽敞舒适。员工很友好。早餐不错。室内泳池有点浑浊，室外泳池宣传有滑水道，但实际上没有。我选择室外泳池是因为我的孙女想要滑水道。所以这很令人失望。总而言之，我还会再住这里。 （原文） The place was clean. Room was big and comfortable. Staff was friendly. Breakfast was good. The indoor pool was cloudy and the outside pool they advertised a water slide, but there wasn't one. I actually chose it because my granddaughter wanted the slide. So that was disappointing. Overall, I'd stay there again.

（由 Google 翻译）位置非常便利，酒店相当新，环境优美。工作人员非常乐于助人，彬彬有礼。我们提前在这里买了多莉坞的门票。泳池、健身房和早餐吧都很棒。我们订的房间非常完美，比我想象的要好得多。我们还会再来的！干净整洁！ （原文） Nice fairly new hotel in a very convenient location. Staff is very helpful and courteous. We did purchase our Dollywood tickets here in advance. Nice pools, gym, breakfast bar. The room we got was perfect, way more than I thought. We’re coming back! Nice and clean!!

（由 Google 翻译）这是我在酒店经历过的最糟糕的经历，我从来不留评论，但我肯定会进一步考虑这家酒店。 我们大约在午夜到达，我在到达之前打电话预订了房间。我们有确认码和所有收据，但到达后他们告诉我我没有预订房间。我反复争论，他们最后告诉我不能退款也不能安排房间。一位经理最后告诉我，他们会给我一个房间，剩下的事情他们会在第二天解决，请注意，那时已经是凌晨 2 点左右了。我和妻子以及 3 个孩子进了房间，关上了门。我们还没来得及上床睡觉，就听到接待员敲门，告诉我如果我不付房费，他们就要把我赶出去。我跟着他回到楼下，打电话给他的经理（Kassidy Stanley），他告诉我我想找一间免费的房间，如果我不想付钱，就必须离开。我们多次拨打他们的预订电话，他们确认了我的预订。Kassidy 继续粗鲁地对我说话，坚称我错了，除非我再次支付房费，否则他们不会帮我。凌晨两点左右，我不得不带着妻子和三个孩子收拾行李，另寻酒店。 我再也不会住这些酒店了，他们的处理方式非常不专业，我一定会报警。 （原文） The worst experience l've ever had at a hotel, I never leave reviews but l'm definitely looking farther into this one. We arrived around midnight and I called before we got there and booked over the phone. We had a confirmation code and all the receipts, upon arrival they told me I hadn't booked a room. I fought back and forth and they proceeded to tell me I couldn't get a refund and couldn't get a room either. A manager finally told me they would give me a room and they would figure the rest out the next day, mind you this was around 2am by this time. My wife and I, with 3 kids made it to our room and shut the door. No longer made it to our bed and got a knock on the door with the receptionist telling me if I didn't pay for a room they were kicking me out. I followed him back downstairs and we called his manager (Kassidy Stanley), who told me I was trying to get a free room and if I didn't want to pay I had to leave. We had called the number they have for booking several times and they confirmed my booking. Kassidy continued talking very rude to me insisting that I was in the wrong and they wasn't willing to work with me unless I paid for my room again. Around 2am I had to pack up my wife and three children and look for another hotel. Will never stay at any of these hotels again this situation was handled very unprofessional and I'm definitely going to be contacting someone about it.

（由 Google 翻译）我们最近入住了位于鸽子谷的Home2Suites酒店，总体体验非常愉快。工作人员热情友好，房间干净整洁，维护良好。早餐选择丰富，考虑到价格，性价比非常高。 需要注意的是：如果您对宠物过敏，可能会感到不适，因为酒店允许携带宠物。室外游泳池的清洁工作有待加强，而我们入住期间，室内泳池的清洁工作也略显不足。此外，早餐区在高峰时段往往人满为患。 即便如此，这些缺点并没有严重影响我们的入住体验，我们仍然留下了积极的印象。考虑到酒店的价格、房间的整洁程度以及友好的员工，Home2Suites仍然是您在鸽子谷住宿的理想之选。 （原文） We recently stayed at Home2Suites in Pigeon Forge and overall had a very pleasant experience. The staff were extremely friendly and welcoming, and the rooms were clean and well-maintained. The breakfast selection was quite good, and considering the price, the value for money is excellent. There are a few things worth noting: if you are allergic to pets, you might experience some discomfort since the hotel is pet-friendly. The outdoor swimming pool could use more attention with cleaning, and the indoor pool unfortunately was not very clean during our stay. Additionally, the breakfast area tends to get overcrowded at peak times. That said, these drawbacks did not seriously affect our stay, and we still left with a positive impression. For the price, cleanliness of the rooms, and the friendly staff, Home2Suites remains a solid choice for staying in Pigeon Forge.

（由 Google 翻译）我们最近横跨美国旅行，沿途入住了多家万豪酒店。除了鸽子谷的SpringHill Suites酒店外，每到一站，我们都与酒店员工进行了非常愉快的互动。 由于意外情况导致我们无法入住，我们立即致电酒店。我们知道已经过了取消期限，但希望能够灵活处理，甚至部分退款。前台保证第二天早上可以联系经理，但当我们终于联系上他时，他却语气冷漠，不愿与我们合作。 直到那时，我们才发现自己误订了浪漫套餐，这对于带着两个小孩和两只狗的家庭来说并不理想。我们被告知无法获得任何退款，因为他们必须为我们的套餐购买易腐烂物品。经理John只关注政策细节和预订时间戳，而不是情况本身，甚至拒绝了部分退款，也没有将承诺的后续邮件发送给正确的联系人，这才导致我们在途经小镇时入住这家酒店。 我们尝试亲自解决问题，或者至少领取包裹里的物品。我们到达时，经理已经怒不可遏。他们告诉我们，易腐烂物品已经发霉，已被丢弃，并递给我们一瓶廉价葡萄酒（尽管包裹上写着香槟），最后甚至威胁要报警，尽管没有人拒绝离开。 我们理解相关政策的存在，但经理缺乏专业精神和同情心，这令人失望，尤其是与我们在其他万豪酒店团队获得的卓越服务相比。鸽子谷有很多酒店，包括其他万豪酒店，我们建议您选择一家以尊重宾客服务为首要任务的酒店。 （原文） We recently traveled cross-country and stayed at several Marriott properties along the way. At every stop, we had excellent interactions with hotel staff, except at SpringHill Suites in Pigeon Forge. When an unexpected situation prevented us from checking in, we called the hotel right away. We understood we were outside the cancellation window but hoped for some flexibility or even partial refund. The front desk assured us we could speak with the manager the next morning, but when we finally reached him, we were met with a dismissive tone and no willingness to work with us. Only at that point did we learn we had accidentally booked a romance package, which was not ideal for a family traveling with two young kids and two dogs. We were told we couldn’t get any sort of refund because they had to buy perishables for our package. Manager John focused on policy details and booking timestamps rather than the situation itself, refused even a partial refund, and failed to send the promised follow-up email to the correct person, which is what led us to stop in on our way through town. We tried to try to resolve things in person or at least collect the items included in the package. The manager was already heated when we arrived. We were told the perishables had gone moldy and already been discarded, handed a bottle of cheap wine (despite the package listing champagne), and ultimately threatened with police involvement, despite no one refusing to leave. We understand policies exist, but the lack of professionalism and compassion from the manager was disappointing, especially compared to the outstanding service we received from other Marriott teams. There are plenty of hotels in Pigeon Forge, including other Marriotts, and we recommend choosing one where respectful guest service is a priority.

（由 Google 翻译）早餐很糟糕。鸡蛋粉，某种波兰香肠。和戴斯酒店或速 8 酒店吃到的一样。酒店共有 5 层楼，只有两部电梯，其中一部能用。前台服务员说他们没有电梯维修公司。你有充足的时间等待来享用美味的早餐。浴巾就像大号面巾。这也是你在 Motel 6 或其他低成本酒店会遇到的情况。一定要把你的老式插头带上电源插座，因为房间里没有手机充电插座。我问了前台服务员，她说几年前酒店重新装修时没有提供这些。这又像低成本酒店一样。我们住了 3 晚，每晚花费超过 200 美元。如果你想物有所值，就不要住在这里。 （原文） Breakfast is terrible. powder eggs, some kind of polish sausage. same you get at Days Inn or Super 8. 5 floors and one elevator out of the two working. Desk clerk said they didn't have an elevator repair company. You have plenty of time waiting to enjoy that lovely breakfast. Bath towels are like large face towels. Again what you would expect in Motel 6 or other low cost hotels. Be sure and bring your old style plug into the electrical outlet because the rooms have no cell phone charging outlets. I asked the desk clerk about it and she said when they remodeled a few years ago they didn't include those. Again like low cost hotels. We payed over $200/night for 3 nights. Don't stay here if you want to get even close to your money's worth.

（由 Google 翻译）我经常旅行，对酒店的要求很高。我和丈夫带着从未去过鸽子谷的家人来这里，这家酒店真的让我印象深刻。房间超级干净漂亮，而且非常宽敞。这里的一切都堪称一流。唯一的不足是热水浴缸坏了，而且水冰凉。不过这也没什么大不了的。早餐很不错。我对乳制品过敏，他们提供了燕麦奶和一些我可以吃的食物，所以我非常满意。 （原文） I travel a lot and I am very picky with my hotels. My husband and I came here with family that had never been to pigeon forge and I was truly impressed with the hotel. Super clean and beautiful spacious room. Everything about this place was top notch. Only complaint was the hot tub was not working and ice cold. No big deal though.pretty good breakfast. I have dairy allergies and they served oat milk and a few items I could eat so I was very happy

（由 Google 翻译）总的来说，我们在这里住得很愉快！房间大部分都很干净！我妻子的标准很高，所以也没怎么抱怨。服务不错，但只有四星，因为包含的早餐非常令人失望。没有肉，只有鸡蛋和燕麦片。我的意思是，他们有华夫饼、面包和水果，但没有培根、香肠什么的。真是令人失望。还好楼上有很多吃饭的地方，但我们希望不用单独付早餐费。有一些维修工作需要处理，但如果早餐质量没有提高，我们可能就不会再来了。 （原文） We had a great stay here overall! The rooms were clean for the most part! My wife has high standards and she didn’t complain too much. The service was good but only 4 stars because the breakfast that was included was very disappointing. There was no meat, only eggs and oatmeal really. I mean they had waffles and breads and fruit but no bacon or sausage, or anything. It was disappointing. Luckily there are plenty of places to eat up there, but we were hoping to not have to pay for a separate breakfast. There were some maintenance things that needed attending but probably won’t return unless the breakfast improves.

（由 Google 翻译）他们没有零钱给你洗衣服；弄几卷零钱有多难啊！要是能弄到几块钱就好了。我把洗衣温度设成了轻柔冷水：水却烫得要命！入住时没有任何说明，“接待”人员没有提供任何关于如何进入室外游泳池的信息（房间有钥匙键盘，但你必须穿过室内游泳池才能进入室外游泳池：即使房间有钥匙键盘）、无线网络；不要输入你的房间或姓名（同样没有任何说明，他们指望那些花了钱的疲惫的旅行者会阅读所有内容）等等。基本上只是为了付账而工作。管理极其糟糕，因为他们没有培训“接待”人员如何在入住时正确地通知客人！为我们办理入住的“工作人员”基本上收下了我们的卡，但告诉了我们早餐时间以及游泳池和洗衣房的位置。没有一个员工喜欢别人，也不喜欢他们的工作！这就是“接待”的生意。我开过好几家类似的公司，我估计像万豪/Envoy这样的大公司肯定比这里好得多！房间也很棒。 （原文） They had no change to wash your clothes; how difficult is it to have a few rolls of quarters! I would have been happy with a few dollars worth. I set my laundry temperature for washing on delicate, and cold: the water was screaming hot! No instructions when you check in, the “hospitality” staff does not provide any information on how to access the outdoor pool (there is a room key pad but you have to go through the indoor pool to access the outdoor pool: even though there is a room key pad), WiFi; don’t enter your room or name (again no instructions, they expect tired travelers who pay $$$$ to read everything,) etc. Basically just working to pay their bills. Extremely poor management because they don’t train their “HOSPITALITY” staff how to properly inform their guests upon check in! The “staff” member that checked us in basically took our card but did inform us of the breakfast time and where the pool and laundry was located. None of the staff were a boat load of liking people, or their job! It’s a “HOSPITALITY” business. I have owned several businesses as such and I guess I expect a huge company like Marriott/Envoy to be a lot better than this place! The room was very nice.

（由 Google 翻译）我们到房间的时候，房间里弥漫着一股烟味。我告诉丈夫不要打开行李，我要去换个房间。因为我不吸烟，所以我向前台要了一间新房间，前台给了我另一间。当我们住进第二间房间时，小厨房和冰箱显然没有打扫干净，因为上面还残留着前一位住客留下的食物。开了10.5个小时的车，我实在不想再换房间了。 两天后，我们注意到房间在我们离开期间没有打扫。我们想赶紧换衣服，然后告诉前台。令我们惊讶的是，这家酒店不像大多数酒店那样每天打扫房间。晚上我们回来的时候，偶尔发现他们派人来打扫，因为垃圾袋换了，但床却没有整理好，他们没有提供新毛巾，只是把毛巾叠起来了。 一个周末三次不干净，我不会考虑再住这里。 （原文） When we arrived into our room it REAKED of smoke. I told my husband not to unpack and that I was going to go ask for a different room. I asked the front desk for a new room since im not a smoker and the front desk gave me a different room. When we got into our SECOND room, the kitchenette and refrigerator we clearly not cleaned as there was still food left over from the previous occupants. After 10.5hrs of driving, I wasnt going to yet again ask for another room. Two days later, we noticed our room wasnt cleaned while we were gone. We figured we'd change quick and let the front desk know. To our surprise this hotel doesnt clean rooms daily like most hotels do. When we came back for the night, we sporadically noticed that they had sent someone up since the garbage bags were swapped however the bed wasnt made and instead of providing new towels they just folded them. I wouldnt consider staying here again with 3 strikes of uncleanliness in a weekend.

（由 Google 翻译）我们从来没有在PF住过，但441号公路关闭了，所以我们决定住在这里。酒店非常好，而且非常干净。我们回到房间时，床总是整理好，而且毛巾也很多。我喜欢它虽然不在主干道上，但仍然靠近我们想去的所有地方。 （原文） We never stay in PF but with 441 being closed we chose to. Hotel was very nice and extremely clean. Our beds were always made when we came back to our room and we had plenty of towels. I liked that it wasn’t right on the main road but still close to all the things we wanted to do.

（由 Google 翻译）2025年10月19日入住于此。带妈妈度过了一个特别的周末，欣赏了树叶变色。我们度过了一段非常美好的时光。我们住在301房间，强烈推荐。前台的Vee是我们住宿期间的一大亮点。她乐于助人，非常友善，总是积极向上，并尽一切努力让我们获得理想的住宿体验。这是第一次入住，我已经计划下次再来，带上全家一起。谢谢Vee！ （原文） Stayed here on 10/19/25. Took my Mom on a special weekend to enjoy the leaves changing. We had a beyond wonderful experience. We stayed in room 301 and highly recommend. Vee at the front desk was a bright spot in our stay. She was helpful, very kind, always positive, and made every effort possible to give us the stay we wished for. First time staying and already planning on a return trip and bringing the whole family. Thank you Vee!

（由 Google 翻译）我们对入住贝斯特韦斯特酒店的经历极其失望。我们为2025年10月11日的婚礼预订了酒店客房，但几位宾客的预订和房间都出现了严重问题。 有一组宾客直接通过我们预订的酒店链接预订，但就在婚礼前几天，贝斯特韦斯特酒店却查不到他们的预订记录。由于秋季山区旅游旺季，而这些宾客是从新泽西州远道而来，我们非常担心他们无法参加婚礼。 另一组宾客的预订信息完全丢失，导致他们当晚不得不返回夏洛特；得知此事后，我对酒店工作人员非常愤怒。此外，一些宾客反映在房间里发现了臭虫，这让我们感到非常沮丧和尴尬，尤其考虑到这是我们为婚礼预订的酒店。 在整个过程中，酒店工作人员态度冷漠，也没有采取任何措施来解决宾客的问题。甚至连联系经理都困难重重，毫无成效。 这家贝斯特韦斯特酒店急需提升其待客之道、客户服务和沟通效率。如果您正考虑入住这家酒店，我强烈建议您选择城内或附近的其他酒店。如果您必须预订这家酒店，请务必多次致电确认。 我计划就这些问题联系贝斯特韦斯特的总部，因为我从未遇到过如此糟糕的酒店体验。这真是令人尴尬，我绝不希望其他人或他们的亲人经历类似的事情。 （原文） We were extremely disappointed with our experience at Best Western. We had a hotel block reserved for our wedding on 10/11/2025, and several of our guests encountered significant problems with their reservations and rooms. One group of guests booked directly through our hotel block link, but just days before the wedding, Best Western had no record of their reservation. Because the fall season is so busy in the mountains—and these guests were traveling all the way from New Jersey—we were genuinely worried they wouldn’t be able to attend. Another group had their reservation completely lost, forcing them to return to Charlotte that same evening; I was livid with the hotel staff when I found this out. Additionally, some guests reported finding an infestation of bed bugs in their room, which was incredibly upsetting and embarrassing, especially considering this was the hotel we selected for our wedding block. Throughout this entire experience, the staff did not appear hospitable, nor did they make any effort to resolve these issues for our guests. Even attempting to speak with the manager was challenging and unproductive. This Best Western urgently needs to improve its hospitality, customer service, and communication. For anyone considering staying here, I strongly recommend exploring other options in or near town. If you must book here, call multiple times to confirm your reservation. I plan to contact Best Western’s corporate office regarding these concerns, as I have never experienced such issues with a hotel before. This was truly embarrassing and I would never want anyone else or their loved ones to have to experience something similar.

（由 Google 翻译）河畔设施不错。靠近迪尔斯伯勒，但需要沿着铁轨步行才能到达商店和餐厅。酒店位于工业区，但没有任何噪音问题。酒店员工服务周到，干净整洁。健身中心很小，跑步机也坏了。没有使用游泳池和热水浴缸。早餐不错。我们还会再来这里住。 （原文） Nice facility on the river. Close to Dillsboro, but requires a walk down the railroad tracks to get to the shops and restaurants. The hotel is located in an industrial area, but didn't have any issues with noise. The hotel was well staffed and clean. Fitness center was small, and the treadmill wasn't working. Didn't use the pool or hot tub. Breakfast was good. We would stay here again.

（由 Google 翻译）这家酒店最棒的地方在于它临河而建，可以欣赏到山景。与大多数酒店不同的是，河畔客房的窗户可以打开，聆听夜晚的河水声。前台和早餐休息室的服务一流，热情友好。户外座位很棒！我们的房间有股不太好闻的气味，不过打开窗户通风通风倒是有帮助。酒店和客房的设施都很不错。 （原文） The best thing about this hotel is the location on the river with a mountain view. Unlike most hotels, you can open the windows of riverfront rooms to listen to the river at night. The service at the front desk and breakfast lounge is top notch and friendly. Great outdoor seating! Our room had an odor that wasn't great, but it helped that we could open the room to fresh air. The hotel and rooms have nice amenities.

（由 Google 翻译）给我们办理入住的那个女孩对她的工作漠不关心，脸上没有笑容，也从不说谢谢。206房间的床非常不舒服。我们选择这家酒店是因为它有热水浴缸，结果发现它已经坏了好几年了。作为贝斯特韦斯特会员，这样的体验实在令人失望。前台那个黑头发的女孩根本不应该接触顾客。 （原文） The girl that checked us in could care less about the job she does, no smiling, no thank you for anything. The bed is very uncomfortable in room #206. We picked this hotel because it has a hottub. Find out it hasn't worked in years. Not a good experience for a Best Western member. The girl at the front desk with dark hair shouldn't have contact with customers

（由 Google 翻译）我们来这家酒店很多年了。几个周末前，我们预订了房间，准备住一晚。我的未婚妻身体不舒服，打电话问能不能提前入住。电话一直没人接，过了一会儿我们决定开车过去问问。结果前台还是没人，我们按了门铃，她终于过来了，又问了一遍，我们解释说她身体不舒服。她说不好意思，入住时间是下午4点。当时酒店里空荡荡的，怎么可能没有房间呢？我们决定开车回家，单程2.5小时。回家的路上，我们直接给Best Western打了电话，跟她说了情况。她说她下周会联系他们。最后她联系上了，说他们不会退款。我们甚至又给酒店打了一次电话，要求经理“Josh”给她回电话，但他一直没回。他们真是太不体贴了，尤其是对于一个刚战胜癌症、身体还有问题的人来说。Best Western以后不会再来了。我们之前住过Harrah's，同样的情况下他们“允许”我们提前入住。 （原文） We have been coming here for many years, a few weekends ago we had reservation's to stay the night and my fiancée was not feeling well and she called to see if we could check in early, it took them forever to answer the phone, little later we decided to drive by and talk to them, again at the front desk no one, rang the bell finally she came up and asked again and explained not feeling well, she said sorry check in is at 4, the hotel was dead and no way a room was not ready, we decided to drive back home 2.5hrs, during that time we called Best Western direct and explained she said she would reach to them next week, finally she contacted them and said they will not refund us, we even called the hotel again and asked for the manager "Josh" to call her and he never did, they are so empathetic especially for someone that recently beat cancer and is still having health issues. Best Western has lost my business, we stayed at Harrah's and we're "allowed" to check in early under the same situation.

（由 Google 翻译）通过网站预订了河景房，每晚56000积分。结果订的河景房根本达不到标准，浴室墙上还有血迹。工作人员超级友好，但服务却不周到。在漫长的夏天带着家人在路上奔波之后，我花了246000积分预订了河景房，结果他们兴奋不已，最后只得到了一句“我们理解，非常抱歉”。 使用火坑还要额外收费。不推荐。 （原文） Booked through website using points 56000 per night for Riverview room. Did not get Riverview rooms average at best had blood smeared on bathroom wall. Staff was super friendly but not helpful. Spent 246000 points after a long summer on the road for my family and talked up these riverfront rooms had them excited only for a "we understand, so sorry" Also charge you extra to use fire pit. I dont recommend.

（由 Google 翻译）我们就不客气了，直接说说显而易见的问题。这家酒店虽然很老旧，但维护得非常好，更重要的是，它非常干净。性价比超高。房间价格实惠，员工友好热情，酒店还有一个漂亮的小泳池，孩子们在鸽子谷探险了一天后可以去玩玩。无线网络信号很好，床也很舒服。酒店还提供洗衣服务，每次1.75美元。我没有带肥皂，但前台好心的女士走到她的车旁，把她的借给了我。另外，这里靠近各种商店、餐厅和景点。总而言之，这里是在鸽子谷住一两晚的理想之选。 附言：汉普顿华夫饼每天早上6点供应。 （原文） Let’s not pull any punches and come right out to address the obvious. This hotel is very old and somewhat dated but it appears to be very well maintained and more importantly it’s very clean. The value is tremendous. Rooms are inexpensive, staff is friendly and helpful and it has a nice little pool for the kiddos after a day of adventure in Pigeon Forge. WiFi works fine and the beds are comfortable. There is laundry for $1.75 a load. I didn’t have soap but the kind woman at the front desk went to her car and let me borrow hers. I should also note that this place is located near all kinds of shops, restaurants and attractions. Overall it’s the perfect place to spend a night or 2 in Pigeon Forge. PS. Hampton waffles are on tap at 0600 every morning.

（由 Google 翻译）我第一次入住汉普顿酒店，也是“最后一次”！这家酒店不够干净，一股陈年香烟味儿。它明明是无烟酒店，走廊和房间却脏兮兮的，弥漫着烟味。我们那间带特大床的房间实在太小了。入住体验非常失望。我们提早退房，只住了一晚。更别提它有多吵了。从午夜到凌晨两点都吵个不停。再也不来了！！ （原文） My first time staying at Hampton Inn and my “last”! This hotel isn’t clean enough and has a smell like stale cigarettes. It’s supposed to be smoke free hotel. The halls and room smelled dirty and of smoke. Our room with a king bed was so small. Very disappointed in our stay. We left early, only stayed one night. Not to mention it’s noisy. Noise at midnight until after 2am. Never again!!

（由 Google 翻译）我们在这家酒店住了好几年，因为它非常友好。我们很喜欢宠物，而且我们旅行时也经常带着一只，但别指望一进大堂就能闻到它们的味道。 然后我们回到房间，发现房间里弥漫着难闻的气味，像是香烟和狗的混合味。 我们的床太不舒服了，弹簧整晚都在戳我，我的肋骨都疼了。而且，空调的声音听起来像是要站起来穿过房间。不用说，我们根本没睡好。 退房时，我告诉了前台的一位年轻女士（抱歉，我不知道她的名字，因为她没有戴名牌），她说哦，那一定很吓人，我会记下来的。 我没想到她会免费给我房间，但至少价格能便宜一点就好了。我的意思是，一晚189美元！！！这家酒店已经走下坡路了 （原文） We have stayed at this hotel for several years because it is per friendly. As we love pets and have one that we always travels with, but don’t expect to smell them as soon as you walk in the lobby. Then got to our room and it smelled horribly, like a mix of cigarettes and dog. Our bed was so uncomfortable that my ribs are sore from feeling the springs poke me all night. Also, the ac unit sounded like it was going to get up and walk across the room. Needless to say we got no sleep at all. When I checked out informed the young lady at the front desk, (sorry don’t know her name because she wasn’t wearing a name tag) she said oh that must have been scary, I will make a note of it. I didn’t expect her to comp my room, but at least knock a little off of the price would have been nice. I mean $189 for one night!!!! This hotel has went down hill

（由 Google 翻译）我们因为向客服投诉红屋顶酒店（Red Roof Inn）的服务犬入住5晚收费250美元，而且周二晚上10点之后每天晚上10点还要额外收取15美元，结果被赶了出来。 我们打电话给汉普顿酒店（Hampton Inn），他们立刻就给我们安排了一间特大床套房，我们带着两只狗狗和一只服务犬入住。我们两只狗狗的5晚住宿费用仅为75美元。整个住宿费用和红屋顶酒店差不多。所以我们最终选择了一个比这里好100%的地方。 房间干净宽敞。免费早餐，地理位置优越，员工友好。 没问题。我们每年都会去鸽子谷（Pigeon Forge），以后这里也会是我们常去的地方。 （原文） We were kicked out of Red Roof inn for filing a complaint with customer service for being charge $250 for a service dog for 5 nights and an additional $15 for a dog every night at 10 pm on a Tuesday night. We called Hampton inn an they immediately got us into a King Suite room with our 2 dogs and service dog. We only had to pay $75 for the 2 dogs for the entire 5 night stay. The cost of the entire stay was just as much as the red roof inn. So we ended up in a 100% better place. The room was clean and huge. Free breakfast, peaceful location and friendly staff. No issues. We go to Pigeon Forge every year and this is going to be our go to place moving forward.

（由 Google 翻译）客房服务员好像一句英语都不会说。至少，他们应该学过“请勿打扰”的牌子是什么意思。“请勿打扰”就是“请勿打扰”。客房服务员敲门，甚至拿钥匙开了门。没错，牌子确实挂上了。第二天，门闩被折了起来，这样室友不用钥匙就能进门。客房服务员开门看到我，我说了“再见”，她就走了。真烦人。 （原文） House keeping didn't seem to speak a word of English. At minimum, seems like they would be taught what the Do Not Disturb sign means. Do Not Disturb means DO NOT DISTURB. House keeping beat on the door and even took a key and opened door. Yes, sign was up. Next day, the latch thing was folded in door opening so room mate could get in without key. House keeper opened door and saw me and I said BYE so she left. Disturbing.

（由 Google 翻译）我们办理入住时等了90多分钟才拿到房间。而且他们还试图重复收取我的预订费，但实际上预订时我就已经全额付款了。前台简直太粗鲁了。我简直要重新考虑是否要入住希尔顿酒店了，因为这种情况在塞维尔维尔、鸽子谷和加特林堡地区的酒店屡见不鲜。在位于鸽子谷岛对面的Tru酒店，我们也遭遇了类似的粗鲁对待。所以，我们决定住在这家酒店。 （原文） At check-in it took over 90 minutes for us to get our room. Also they tried to charge me twice for my reservation when in fact it was paid in full at the time the reservation was made. The front desk was beyond rude. I’m literally reconsidering staying at any Hilton property due to this being an ongoing occurrence at their locations in the Sevierville, Pigeon Forge, and Gatlinburg areas. At their location of Tru Hotel across from the Island in Pigeon Forge we were met with similar rudeness. Which is why we decided to stay at this location.

（由 Google 翻译）Sydney 的前台工作简直太棒了。就在你以为这世上再也没有客服了的时候，你遇到了 Sydney。说真的，她竭尽全力去解决问题。我们当时有一个团队，她能够非常细心地处理所有咨询和需求。 Sydney 真的太棒了！！！！ （原文） Sydney that work at the front desk is simply amazing. Just when you think there is no more customer service left in this world. Then you meet Sydney. Seriously, she went up and beyond to put out fires. We had a group. She was able to take care of all inquiries and needs with wonderful care. Sydney is truly awesome!!!!

（由 Google 翻译）我绝对会再次光顾，因为这里的品质、价格和服务都无可挑剔。我甚至都不想写好评，这样他们才能一直给我预留房间！哈哈 帮我预订房间的女士很友善，办理入住的男士也很友善。景色美极了；房间虽然简约，但非常适合短途旅行。浴室已经翻新过，毛巾也很舒服。我唯一的建议是带点柴火，这样就可以享受篝火了！ （原文） I will 100% be back due to quality, price, and customer service. I almost do not want to leave a good review, so they always have a room available for me! HAHA The lady that booked my room over the phone was lovely, the man that checked us in was lovely. The views are awesome; the rooms are minimal and just perfect for a quick trip. The bathrooms have been updated, and the towels were nice. The only advice I have is to bring a little firewood with you so you can enjoy the firepits!

（由 Google 翻译）我刚参加完Levi在加特林堡的婚礼，并在贵酒店住了六晚。从我踏入酒店的那一刻起，直到离开，我都感受到了贵酒店员工的热情周到！尤其要感谢Niki。从预订到续订，她都表现得非常出色！入住期间，她始终热情友好、乐于助人、体贴周到！Jerome也非常棒！请务必表扬这些优秀的员工。他们让我们的加特林堡之旅成为一段难忘的回忆，我们一定会再次光临！感谢贵酒店为我们提供的美好住宿体验！ （原文） I just attended The Levi wedding in Gatlinburg and stayed at your hotel for 6 nights. From the moment I walked in, until I left, I was greeted by outstanding staff! Specifically, I want to talk about Niki. From the moment of booking our reservation and then extending it, she was phenomenal! And while staying at the hotel, she was always so positive, kind, helpful, and accommodating! Also, Jerome, was amazing! Please give accolades to your outstanding employees. They made our stay memorable in Gatlinburg and we will be back! Thank you for a wonderful stay!

（由 Google 翻译）真是个美丽的地方。虽然是一栋老房子，但还是有很多值得一看的地方。河景阳台美极了，电车站就在大门外，街对面有山地过山车、加油站、酒铺和 Hill Billy 高尔夫球场。距离所有主要购物场所仅 0.5 英里。不过，免费电车可以带你去你想去的地方。幸运的话，你会遇到推车女士 Ruthie，如果你有孩子，她是最棒的！乘电车穿越群山，跟着可爱的儿歌一起唱。泳池区需要升级，我更希望看到煎饼而不是华夫饼，哦，烤面包机需要升级。最后两点。客房服务非常棒，他们为我儿子铺好了床，甚至叠好了他舒适的毯子。晚上值班的男服务员用他能找到的任何东西帮我们生火。他真的需要加薪！他自己劈柴，甚至因为整周都在下雨而做了点火器。绝对值得入住。 （原文） Such a beautiful area. While an older property it has so much to offer. The river view balcony is absolutely beautiful, trolley stop right outside the gates, mountain coaster, gas station, liquor store & hill Billy golf across the street. You’re .5 mile away from all the main shopping. However, the free trolley will take you to where you need to go. If you’re lucky your will get Ruthie the trolley lady, she’s the best if you have kids! Sing along to lovely kids songs while riding through the mountains. The pool area needs an upgrade and I’d love to see pancakes instead of waffles, oh the toaster needs upgrading. Last two things. The housekeeping is amazing they made my son’s bed even folded his cozy blanket. The man that works evening helped make a fire for us with anything he could find. He sure needs a raise! He chopped up wood himself and even made kindle since it’s been raining all week. Definitely worth the stay.

（由 Google 翻译）这家汽车旅馆勉强算得上二星级。房间和建筑本身没什么特别之处，但服务很棒。房间干净整洁，环境也很安静。阳台正对着河边，河对岸就是通往镇上的主干道。不过，这条路很安静。 就这个价格来说，性价比真的很高，如果我再去加特林堡，肯定还会选择住这里。 （原文） The motel is a solid 2 star. There is nothing really special about the rooms or building. However, the customer service was great. The rooms were fresh and clean and it was quiet. Your balcony opens up to the river and the across the river is the main road into town. It's a quiet road however. For the price it really can't be beat, would stay there again if I find myself back in gatlinburg.

（由 Google 翻译）我之所以没给五星好评，唯一的原因是根据图片我以为我们预订的大床房里会有电壁炉。我预订那天气温骤降，长途旅行后，我原本很期待能享受一下温暖舒适的氛围。前台说我需要提前申请，但我并没有看到任何相关说明。不过，从阳台上看到的河景确实很美。 （原文） The only reason I'm not rating 5 stars is bc I thought there was an electric fireplace in our king room based on the pictures. The temps dropped the day I booked and I was looking forward to the warmth and ambiance after a long day of travel. The Front desk stated I had to request that although I saw nothing which stated this. The view of the river off of our balcony was lovely.

（由 Google 翻译）度过了一段美好的时光。房间很新，也很干净。在阳台上看着河水潺潺流水，听着河水潺潺，感觉非常放松。早餐是我住过的所有酒店/汽车旅馆里最好的。价格实惠，是个很棒的度假选择。下次还会再来。 （原文） Had a wonderful time. The rooms were updated and very clean. It was so relaxing watching and listening to the river from our balcony. The breakfast was the best I've had from a hotel/motel anywhere. Great getaway at a low price. Will be staying here again.

（由 Google 翻译）所有人都非常友善热情！所有房间都位于美丽的鸽子河畔，靠近加特林堡市中心、鸽子谷和塞维尔维尔。不过需要注意的是，酒店靠近主干道，所以如果您追求完全的宁静，这里可能不太适合您。我当时就想住在河边，而且离所有地方都很近，所以我打开了助眠器，睡得像个婴儿一样香甜。我强烈推荐加特林堡旅馆！ （原文） Everyone was extremely nice and helpful! All the rooms are on the beautiful Pigeon River and close to downtown Gatlinburg, Pigeon Forge, and Sevierville. Just keep in mind it is close to the main drag so if you are looking for total peace and quiet, this may not be the hotel for you. I wanted to be on the river and close to everything, so I just put my sound machine on and slept like a baby. I highly recommend the Gatlinburg Inn!

（由 Google 翻译）这家旅馆的体验简直完美。我和丈夫为了庆祝结婚纪念日选择了这家旅馆，因为它就在水边。私人阳台景色绝佳，三天里我们两天都看到了熊，真是太棒了！旅馆主人非常细心周到，甚至还赠送了一瓶葡萄酒来庆祝我们的纪念日。房间干净又舒适。在Heirloom餐厅享用的早餐（包含在房费里）也很棒。总之，我们在这里度过了一段美好的时光！强烈推荐！！ （原文） This Inn experience was perfect. My husband and I were celebrating our anniversary and selected these accommodations because it’s right on the water. The private balcony was spectacular and we saw a bear 2 out of 3 days which was awesome. The Innkeepers are so attentive over every detail, even providing a complementary bottle of wine to celebrate our occasion. The room was clean and cozy. Breakfast (which is included in your stay) at the Heirloom was superb. We had an overall fabulous stay! Highly recommend!!

（由 Google 翻译）我们在这里度过了一段美好的时光！地理位置绝佳，旅馆老板也无微不至——我们遇到的每一位都非常友善、友好、乐于助人。从阳台望去，景色美不胜收，宁静祥和，是放松身心的理想场所。如果您想逃离尘嚣，这里绝对是情侣度假的理想之选。床很舒服，淋浴也很棒，住宿期间的一切都让人感到舒适放松。我们迫不及待地想再来！ （原文） We had such a wonderful stay here! The location is perfect, and the innkeepers truly go above and beyond—every single one we met was so kind, friendly, and helpful. The view from our balcony was absolutely beautiful and incredibly peaceful, the perfect spot to sit back and unwind. This is such a great place for a couples’ getaway if you’re looking to escape for a few days. The beds are very comfortable, the shower was excellent, and everything about our stay felt cozy and relaxing. We can’t wait to come back!

（由 Google 翻译）房间很脏，我们在浴室里发现了一块旧肥皂（上面还有别人的头发），阳台上还有指甲屑，真是恶心。考虑到这是一家豪华酒店，服务质量很差——客房服务人员把我们的房间留在那里，但工作人员完全不予理会。隔音效果极差，请注意——如果你十月份来，镇上到处都是吵闹的汽车，都是去看演出的。我完全理解这不是酒店的错，但如果能发一封礼貌的电子邮件，说明延误或镇上会有多繁忙，那就太好了。酒店位置很棒，入住手续也很简单，但说实话，考虑到我们支付的价格——要小心这家酒店被宣传为豪华酒店，因为它根本不是！它有潜力 （原文） Rooms were pretty grubby, we found an old bar of soap in the bathroom (along with someone else’s hair on it) and nail clippings on the balcony which was really gross. The service was off given it’s supposed to be a luxury hotel- our room was left OPEN by housekeeping but was completely shrugged off by a staff member. Sound proofing is non existent and be warned - if you visit in October the town is filled with loud cars for the show. I completely understand that this is not the hotels fault but a courtesy email mentioning delays or just how busy the town would be would have really helped. The hotel is in an amazing location and check in was easy but honestly given the price we paid- be wary of this being marketed as luxury as it is not! It has potential

（由 Google 翻译）我们非常喜欢这家酒店。在加特林堡，我们几乎步行就能到达所有地方。酒店就在小溪边，感觉很棒。房间干净整洁，床非常舒服，我们所需的一切都应有尽有。唯一美中不足的是没有微波炉。酒店位置绝佳，虽然有围栏隔开，远离喧嚣的交通，但步行即可轻松到达切萨皮克餐厅、Heirloom Room餐厅（提供免费早餐）、Pizza Rio餐厅以及市中心。酒店员工都非常友好，这一点非常重要。入住手续简便快捷，酒店还会发送短信与我们保持联系。我们非常喜欢这里。 （原文） We absolutely loved this hotel. Walked everywhere in Gatlinburg, it was so nice being on the creek, the room was clean, bed was VERY comfortable, we had everything we needed. Could have used a microwave, that was the only thing missing. The location so nice because you are fenced off from the traffic, but easily can walk to Chesapeake's, the free breakfast at Heirloom room, Pizza Rio and downtown easily. Everyone was very friendly, which is super important, check in was easy and they send you texts to keep in touch with you throughout your stay. We loved it.

（由 Google 翻译）我觉得这家汽车旅馆一般般，不过景色确实不错！我们去的时候天气很冷，到了之后等了五到十分钟才找到我们的“老板”，他突然出现告诉我们房间在哪儿。他居然问我们要不要送瓶装水或者冰块到房间，真是奇怪。房间里有四种威士忌可以付费享用，这点挺方便的，但是房间冷得要命，即使把暖气开到80度（华氏度，约27摄氏度）也一样，尤其是地板，所以一定要带袜子！淋浴水压很小，阳台的景色虽然漂亮，但是因为阳台前面就是走道，所以没什么隐私。我们联系老板的时候总是联系不上，而且酒店网站上也没说餐厅需要预订，所以我们有一天晚上只能在酒吧吃饭，明明看到有空位，却没找到位置。食物一般，面包没什么特别的，菲力牛排还不错，土豆也还可以，通心粉有点干。酒保服务很好，性格也很棒。停车位有点紧张，但是没有额外收费，我听说有些地方会收费，所以这点很不错，而且酒吧离市中心商业街也很近。 （原文） I would say this is a mediocre motel with a great view! We went while it was cold and when we arrived we had to wait 5-10 min and look around for our “innkeeper” who popped up and told us where our room was. He gave us an option of him bringing either bottled water or ice to our room which was strange. The room does have 4 whiskey options you can use for a charge which was convenient but the room was freezing even after putting the heat to 80 especially the floor so bring socks!!! The shower had no water pressure and the view on the balcony is pretty but no privacy as the walkway is right in front of the balcony areas. We had trouble getting a timely response from our innkeeper and the hotel site didn’t say you needed a reservation for the restaurant so we ate dinner at the bar one night and couldn’t get a table even though we could see some that were available. The food was ok. Bread wasn’t anything special. Filet was good and potatoes were ok, Mac and cheese kinda dry. The bartender was very good and had a great personality. Parking was tight but not an added fee which I’ve heard some places charge so that was nice and it was fairly close to the downtown strip.

（由 Google 翻译）房间在照片上看起来比实际更大，这是我唯一不满的地方。升级后的浴缸简直是救星。如果你打算走很多路，一定要订带浴缸的房间。你的脚会感谢你的！ 房间本身非常干净，而且极其安静。没有小孩真是太好了。你可以在后院的露台上钓鱼，而且他们回复信息也很及时。地理位置绝佳，步行即可到达市中心。既不会太远太远，也不会太远太吵闹。 总而言之，我们会再次入住。毕竟，在外地能睡个好觉是无价的。 （原文） Rooms LOOKED bigger in pics, but that is my only gripe. The upgraded tub was a life saver. If you are planning to do a ton of walking, get a room with a tub. Your feet will thank you! Room itself was very cleaning ultra quiet. No kids is a huge plus. You can fish off your back deck and they are prompt answering msgs. Location is perfect for walking downtown. Not too far to walk comfortably, but far enough away from the chaos. Over all we would stay again. Can't put a price on a good night's sleep away from home.

（由 Google 翻译）这家酒店非常适合我们住一晚。服务、房间、床铺，当然还有河景阳台，一切都非常棒。我们还在酒店的Heirloom Room餐厅享用了早餐和晚餐。我们强烈推荐香辣鹿里脊和三文鱼主菜。 （原文） The hotel was a perfect one night stay for us. Service, room, bedding and of course the river side balcony was all excellent. We also ate breakfast and dinner at the hotel’s Heirloom Room restaurant. We highly recommend the spicy venison tenderloin and the salmon entrees.

（由 Google 翻译）由于在另一家酒店预订失败，我意外地住进了这里。工作人员非常热情友好。房间干净舒适。床也很棒。如果你想在玛格丽塔维尔放松一下，这里就是你的不二之选。不过要注意的是，这里需要额外支付度假费，但绝对物有所值。我会再来的，因为这里的员工和设施都很棒。 （原文） I ended up here on accident due to a bad booking with another hotel. The staff were very accommodating and friendly. The rooms were clean and comfortable. The bed was amazing. If you wanna chill in Margaritaville, this place is it. Be aware there are resort fees that are extra, but so worth it. I’ll be back back because of the staff and the amenities.

（由 Google 翻译）我们在玛格丽塔维尔营地（Camp Margaritaville）的露营车里住了一周，印象非常深刻。整个营地都充满了度假所需的轻松愉悦的氛围……干净的营地、完善的设施，而且去鸽子谷（Pigeon Forge）的各个地方都很方便。最让我们惊喜的是营地里的餐厅。食物比你想象中房车营地的要好得多。一定要尝尝他们的烧烤玉米片和辣味鸡肉三明治……绝对不会让你失望。 营地的氛围、恒温泳池、优越的地理位置以及整体体验，都让我们的旅程更加完美。我们一定会再次入住。 （原文） We stayed at Camp Margaritaville in our camper for a week and were seriously impressed. The whole place has that laid-back, fun vibe you want on vacation… clean sites, great amenities, and easy access to everything in Pigeon Forge. What surprised us most was the restaurant on-site. The food is way better than you’d expect at an RV resort. Do yourself a favor and try the BBQ nachos and spicy chicken sandwich… you won’t regret it. Between the atmosphere, the heated pool, the location, and the overall experience, this place made our trip even better. We’ll definitely be staying here again.

（由 Google 翻译）在房车区露营。营地面积适中，还配有野餐桌和篝火坑，很不错。景色优美。营地的布局设计让进出营地都很方便。游乐场和泳池区也很不错。餐厅和泳池的服务也很好。总而言之，对我的家人来说是一次很棒的体验。我已经在计划下次旅行了！ （原文） Camped in the RV section. Site was a decent size and had a picnic table and fire pit on it which was nice. Beautiful views. Easy back in and pull out the way the campground is laid out. Nice playground and pool area. Good service when at the restaurant and pool. Overall a great experience for my family. Already planning another trip!

（由 Google 翻译）强烈推荐！设施、员工和地理位置都无可挑剔。我们经常来这附近，通常会租个小木屋或者开着我们的C级房车过来。虽然我们预订的小木屋要到明天才能入住，但我们还是决定提前一天过来。入住之后，我们已经预订了下个月的住宿。可见我们对房间、员工和娱乐设施有多么满意，即使不出门也能享受到如此美妙的体验。我们到达时，Tonya 和 Rusty 就是这家酒店的代言人，我觉得他们绝对是最佳人选。他们是我住过的酒店里遇到的最友善、最热情、最专业的员工。如果你还在犹豫值不值这个价……我的回答是：绝对值1027261倍！尤其是当 Tonya 和 Rusty 服务的时候！ （原文） 100000/10 recommend. Amenities, staff, and location are top notch. We frequently visit this area and normally rent a cabin or bring our Class C RV. We decided to come on a day early even though our cabin won’t be available until tomorrow. Since checking in, we’ve already booked another stay next month. That’s how pleased we’ve been with the room, staff, and entertainment WITHOUT leaving the property. TONYA AND RUSTY WERE THE FACE OF THIS PLACE WHEN WE ARRIVED AND I DONT THINK U COULD HAVE PICKED ANYBODY BETTER FOR THE JOB. They were both the KINDEST, friendliest, most knowledgeable staff I’ve ever encountered at a hotel. If you’re wondering if it’s worth the price.. it’s worth 1027261x more. Especially if TONYA AND RUSTY are working!

（由 Google 翻译）员工、设施和地理位置都让这里锦上添花！场地优美。游戏区玩得不亦乐乎。自助早餐很棒！工作人员们都竭尽全力为您提供帮助！音乐和泳池清洁都令人心旷神怡，营造出一种酷炫的氛围。晚上篝火旁的免费烤棉花糖是我们夜晚的犒劳。允许携带宠物，空间宽敞。我唯一的感受是晚上走动时光线很暗，但这时候手机闪光灯就派上用场了。 （原文） Staff, amenities and location make this place! Beautiful grounds. Tons of things to do the game area is endless. Breakfast buffet really good! The staff makes this place everyone goes above and beyond to help you!!! The music and pool clean are inviting and really give this place a cool vibe. Nightly fires with free s'mores was our end of the night treat. Dog friendly and spacious. My only feedback is it's very dark walking around at night but that is where cellphone flash light comes in handy.

（由 Google 翻译）首先，我花了300美元升级到带阳台的房间。他们事先没有告诉我度假村禁止吸烟，结果我因为在阳台上吸烟被罚款250美元。房间里的冰箱比大学宿舍的小冰箱还小，几乎放不下四瓶水。他们提供的早餐和精选酒店一样，但自助餐要18美元/人，而且还限制了每个人的食量。总之，体验非常糟糕，我以后绝对不会再来了。早餐前台的那位女士态度极其恶劣，每次我想再要一份鸡蛋和土豆，她都摆脸色。 （原文） To start, I paid $300 to upgrade my room to a balcony. I was not told the resort was no smoking They charged me $250 for smoking outside on my balcony. The refrigerator to the room is smaller than a college student dorm mini fridge It hardly holds four bottles of water. They offer the same breakfast as choice hotel But they charge $18 per person for the buffet And then limit you how much food you’re allowed to eat. Overall terrible experience and I will not be back. The lady at the desk for the breakfast was very rude And got an attitude whenever I try to get a second plate of eggs and potatoes.

（由 Google 翻译）说实话，这绝对是我住过的最愚蠢的酒店之一。我们到了之后等了好久才拿到房间，结果被告知我们的房间没有阳台，升级到阳台房要400美元。我们升级的时候还以为至少会有个小厨房呢。结果所谓的小厨房里，微波炉小得连个盘子都放不下，冰箱也小得连饮料都放不下。淋浴的水压小得可怜，我孩子连洗发水都冲不干净。我们住的这段时间，孩子一直生病，所以我想着与其出去吃早餐，不如自己去酒店买早餐带回来给她吃。结果被告知早餐不包含在房费里，而且所谓的“免费酒店早餐”还要额外收费，每人15美元。我们只好选择打包盒，结果被收了16美元。更离谱的是，那个盒子里面只有几个小格子，根本装不了多少东西。厨房里那个女服务员态度极其恶劣。后来有人给了我另一个盒子，她又回来把盒子拿走了。我建议您在做好调查研究之前不要入住这家酒店。 （原文） This was honestly one of the dumbest hotels I have ever stayed at we arrived and had to wait on our room only to be told that we didn’t have a balcony and to upgrade to a balcony room was $400 when we upgraded we figured that we would at least have a kitchenette. The kitchenette consist of a microwave so small I can’t fit a plate in there and a fridge that you can’t even put your drinks in the shower has no pressure to the water and my kid couldn’t even rinse the shampoo out of her hair. My little one has ended up being sick the whole time we were here so I figured instead of going out we will go down and get the breakfast and bring it back to her only to be told that breakfast is not included and it is $15 per person for complementary style hotel breakfast. We decided on the to go box and was charged $16 for one only to be brought out a box that had graders so you couldn’t put much food at all. The lady running in the kitchen was very rude. Somebody gave me a different box and she came back to take it from me. I would not recommend staying at this hotel until you do your research.

（由 Google 翻译）住宿环境不错。房间干净整洁。电视一般，但我不介意。唯一让我没能给五星的是门上的折叠锁。它好像之前断过。他们用木块和脱落的石膏板螺丝修好了。木块松了，但主门锁还能正常工作。房间不错，员工友好，早餐不错（华夫饼、橙汁、咖啡和肉桂卷）。价格合理，步行即可轻松抵达市中心。 （原文） Good place to stay. Nice clean room. The TV was s.all but I didn't mind. The only thing that kept me from giving 5 stars was the fold lock on the door. It had apparently been broken off at one point. They repaired it with a wooden block and sheetrock screws that were stripped out. The block was hanging lose but the main door lock worked as designed. Nice room, friendly people, good breakfast (Waffle, O.J., Coffee and cinnamon buns. Fair price and easy walking distance to down town.

（由 Google 翻译）位置便利。房间干净整洁。前台人员服务态度很好。客房清洁人员很友好。推荐四人及以上家庭入住套房。我们让Bear来我们楼层看看，可惜我们当时不在。好地方。 （原文） Location is convenient. Room was good and clean. Front desk people were good. House Keeper was friendly. Would recommend Suite room for family of 4 and more people. We got Bear to see at our floor but unfortunately we were not there when it came. Good place.

（由 Google 翻译）房间干净整洁，床很舒服，空调很冷，热水也很充足。服务很棒，早餐很美味，可以在办公室吃，也可以打包带回房间，还有咖啡、果汁、牛奶。几个月后我们还会再来。我们的房间可以看到河景，还看到了四只熊和很多鹅。 （原文） Clean room bed was very comfortable the air conditioner was cold and we had plenty of hot water. Service was great , had a nice breakfast that you could eat inside office our take to your room, coffee juice milk. We will be going g backing a few months.Our room had the river view we seen 4 bears and lots of geese.

（由 Google 翻译）我根据好评预订了两间房。房间确实有些老旧，不过这倒不是什么大问题。我的房间床单很脏，显然是上一位客人用过的，没有更换过。前台给我拿来了新的床单，让我自己换上。另一间房的浴室里到处都是头发。前台工作人员态度很好，但我更希望房间和床铺干净整洁。酒店位置不错，也很安静。以后我会选择其他酒店。 （原文） I booked two rooms based on the great reviews. Rooms are dated, which was not really a problem. My room had dirty linens. It was apparent the sheets had not been changed from the previous guest. The front desk brought me new sheets to put on myself. The second room had hair all over the bathroom. Front staff was nice but I would prefer clean rooms and bed. Location was nice and quiet. I would choose another hotel going forward

（由 Google 翻译）这是我们城里最棒的酒店！我住过很多这样的酒店，这里最干净，价格也最实惠，我特别喜欢它的位置。我们家孩子把他的PS5连接到电视上，很适合带孩子。在这里住过很多次了，非常喜欢这里。Dev是个好人，他会照顾你的。 （原文） Our tried and true favorite hotel in town! I’ve stayed at a lot of these hotels and is the cleanest and best price love the location. Our kid had his ps5 connected to the tv, kid friendly. stayed here multiple times,love this place. Dev is the man he will take care of you.

（由 Google 翻译）前台的Dev非常热情周到。我们的房间和之前告知的有所不同，但他确保我们满意。他帮我们换了一间更好的房间，并再次确认我们是否满意。服务真是太棒了！ （原文） Dev who worked the front desk took care of us. Our room was different from what we were told originally but he made sure we were happy. He got us in a different room which was better and made sure we were happy. Great customer service!

（由 Google 翻译）床和枕头很舒服，位置也不错。但是房间的清洁度严重不足。床边的墙上有一张蜘蛛网。浴缸也很脏，上面有一些黄色的条纹，不知道是什么。他们据说在我们离开后打扫了房间，但浴缸和蜘蛛网仍然在那里。 （原文） The bed and pillow was comfy and location isint bad either. However the cleanliness of the room was severely lacking. There was a cobweb on the wall next to the bed. And the bathtub was dirty. It had some yellow streaks idk what it was. They supposedly cleaned the room while we were gone but the bathtub and the cobweb were still there.

（由 Google 翻译）地理位置优越，房间干净，床很舒服，早餐很棒，按摩浴缸也很棒。*然而，墙壁感觉像纸一样薄，大厅和隔壁房间的声音很容易被听到。噪音太大，很容易被听到，很难安心思考和入睡。 （原文） The location of this place is nice, the rooms are clean, the beds are nice, the breakfast provided is amazing, and the Jacuzzi is amazing. *However, the walls feel paper thin, as sound from the lobby and the next door rooms can be heard way too easily. Hard to think and sleep in peace with so much noise so easy to be heard.

（由 Google 翻译）房间还不错，就是有点小。我觉得可以打扫得更干净一些。工作人员非常友好，随时乐于助人，满足我们的任何需求。无线网络信号很好。室内泳池也很好用。阳台的景色很美。总的来说，我会给6分或7分（满分10分）。这是一家经济实惠的酒店。浴室和其他设施都进行了一些翻新。住宿体验还不错，虽然还有改进的空间，但总体来说还不错。地理位置相当不错。 （原文） The rooms were decent. Somewhat small. It could have been cleaned a little better, in my opinion. Staff was very friendly & helpful with anything we needed at anytime. The wifi worked well. The indoor pool worked fine. The view from the balcony was beautiful. Overall, I would give it a 6 or 7/10. Its a budget friendly place. There have been some updates made to the bathrooms & things. It was an okay stay. There is room for some improvement, but it was alright. The location is a pretty good location.

（由 Google 翻译）非常喜欢这家酒店，员工服务很棒。酒店不提供早餐，但会提供一张街对面里根煎饼屋的代金券。每个房间都配有电视，所以如果您有孩子，他们可以看自己想看的节目，您也可以自己看。酒店还有一个室内游泳池，但我们因为是十月份去的，所以没用上。清洁人员也很棒。总之，一切都很棒，我们住得很愉快。 （原文） Loved this hotel, the staff was great. They don't have breakfast on site however they do give you a voucher for Reagan's Pancake House which is across the street. Each room has a TV so that way if you have kids they can watch what they want and you can too. They have an indoor pool which we didn't use cause we went in October. The cleaning staff were great. Really everything was great we enjoyed our stay there

（由 Google 翻译）这个地方真是赞不绝口。服务很棒，房间干净整洁。客房服务也很棒。一定会再来的！ （原文） Can not say enough about this place. Wonderful service, the rooms are so clean. Housekeeping is amazing. Will definitely be back here!

（由 Google 翻译）入住体验棒极了！我们入住时房间非常干净凉爽。Tammy 和 Sherry 非常友好周到。房间清洁和热情好客的服务都非常棒！一定会再来的！这里的每个人都非常友好。 （原文） Wonderful stay! Room was very clean and cool when we checked in. Tammy and Sherry were very friendly and attentive. Excellent job on cleaning the rooms and hospitality! Will definitely be back! Everyone here was extremely friendly.

（由 Google 翻译）酒店在网上看起来漂亮多了。它达到了预期的效果，但大堂、走廊和房间内部确实需要改进。 每个房间都有一个阳台（从四楼看河景很棒），但都是共用的阳台，我不喜欢。一点隐私都没有！ 他们的室内泳池很小，所以我们没去玩。里面只有四个人，很拥挤！ （原文） The hotel looked much nicer online. It served its purpose, but they certainly could use some improvements inside the lobby, hallways and rooms. Each room had a balcony (great view from the 4th floor facing the river), but they were shared balconies which I did not like. No privacy! Their indoor pool was very small, so we didn't attempt to enjoy it. It was crowded with just 4 people in there!

（由 Google 翻译）干净整洁，两间卧室，床很舒服，配有微波炉和冰箱，强烈推荐。 毗邻公交车站。 （原文） Clean, 2 bedrooms, comfortable beds, microwave, frig, highly recommend. Next to transit bus system.

（由 Google 翻译）Tapoco Lodge 对我们来说意义非凡！我和丈夫过去五年来一直去那里，它已经成为我们每年的度假胜地。起初只有我们两个人，但现在我们带着可爱的女儿一起去，她也非常喜欢这里。小屋美轮美奂，休息区旁的河景、蜿蜒的道路以及周围美丽的国家森林都令人叹为观止。这座历史悠久的建筑令人叹为观止。 我们于2023年在 Tapoco Lodge 订婚，并于2025年在那里举办了婚礼。这里的食物一直都很棒，工作人员友好而专业。非常感谢 Sherry，她热衷于帮助我们实现婚礼梦想。她一直都在我们身边支持我们，她的敬业精神使筹备过程更加顺利。 无论您是想来一场浪漫之旅、与朋友的欢乐之旅，还是家庭度假，Tapoco Lodge 都是您的理想之选。情侣们可以享受徒步、游泳和漂流的乐趣，而我丈夫和他那些热爱汽车的朋友们则可以尽情探索附近的“龙尾”。一天的探险结束后，我们迫不及待地想在旅馆里享用美味佳肴。 即使您不住在塔波科旅馆，而是在附近游览“龙尾”或通过Airbnb预订住宿，也一定要来这里享用美食——绝对不会失望！对于家庭出游，尤其是热爱自然的人来说，这里有很多活动可供选择。如果您正在考虑举办婚礼，这里优美的景色定会让您梦想成真。感谢塔波科旅馆的所有员工，让过去五年的时光如此难忘。我们已经迫不及待地期待着2026年的下一次旅行了！ （原文） Tapoco Lodge is super special to us! My husband and I have been going there for the past five years, and it’s become our yearly vacation spot. At first, it was just the two of us, but now we also bring our beautiful daughter, who has loved her visits too. The lodge is gorgeous, with stunning views of the river next to the seating area, winding roads, and the beautiful national forest all around. The historic building is just breathtaking. We got engaged at Tapoco Lodge in 2023, and we had our wedding reception there in 2025. The food is consistently amazing, and the staff is friendly and professional. A huge shout-out to Sherry for her passion in helping make our wedding dream come true. She was always there to support us, and her dedication made the planning process so much smoother. Whether you're after a romantic getaway, a fun trip with friends, or a family vacation, Tapoco Lodge is the place to be. Couples can enjoy hiking, swimming, and rafting, while my husband and his car-loving friends have a blast exploring the nearby Tail of the Dragon. After a day of adventure, we can’t wait to dive into delicious meals at the lodge. Even if you're not staying at Tapoco Lodge but are nearby for the Tail of the Dragon or an Airbnb trip, you have to stop here for food—you won’t be disappointed! For families, especially nature lovers, there’s so much to do. And if you’re thinking about a wedding, the scenery makes it a dream venue. Thank you to all the staff at Tapoco Lodge for making the past five years unforgettable. We’re already looking forward to our next visit in 2026!

（由 Google 翻译）我和朋友骑了几天摩托车后，来这里吃晚餐。我们就在河边露天用餐。氛围棒极了！我们分吃了一份披萨，喝了几杯。我的老式鸡尾酒很棒，我朋友的啤酒也很喜欢。服务也很棒。我一定会再来的！ （原文） My friend and I stopped in here for dinner after a long couple days of motorcycle riding. We ate outside right on the river. The ambiance is incredible! We split a pizza and had a few drinks. My old fashioned cocktail was good and my buddy enjoyed his beers. Service was great as well. I would definitely return!

（由 Google 翻译）多么棒的一家历史悠久的旅馆！我们和瑞士摩托车队一起入住塔波科旅馆，体验非常棒。旅馆位置优越，毗邻“龙尾”步道，而且停车位充足。每个房间都各具特色，我们团里的每个人都非常享受这次住宿。我们在餐厅享用了晚餐，食物和服务都非常出色。我们希望有一天能再次光临！ （原文） What a wonderful historic Lodge! We stayed at the Tapoco Lodge with our Swiss Motorcycle Group and it was a wonderful experience. The location so close to the Tail of the Dragon, also offering plenty of parking spaces. Each room is different and everybody in our group fully enjoyed the stay. We had dinner at the restaurant and food and service was excellent. We wish to come back one day!

（由 Google 翻译）旅馆房间很小，地板上没有地毯。浴室也很小，连放东西的地方都没有。 服务一般，没什么特别的。食物很普通，而且性价比不高。 不过，小酒馆挺热闹的，披萨也不错，啤酒种类也很多。 一直想住这家旅馆，现在终于可以把它从我的愿望清单上划掉了。 （原文） Rooms in lodge very small. No rugs on floors. Tiny bathrooms with nowhere to put your stuff. Service ok- nothing spectacular. Food very average and overpriced for what you get. However, Tavern is fun and pizzas are good. Great beer selection. Always wanted to stay here, so now can check if off my list.

（由 Google 翻译）这家位于大烟山的酒店真的很棒。房间旁边就是一片质朴的田野，但维护得很好。餐厅的食物还可以。酒店位置很近，靠近瀑布、徒步小径和一些风景优美的地方。而且离“龙的故事”也很近。我最喜欢的是什么？是篝火坑。酒店会提供所有生火所需的物品，让你轻松享受温暖的篝火。我会再次入住吗？当然会！ （原文） Really nice hotel in the Smokies. A room had a rustic field, but was well maintained. The food in the restaurant is OK. The location is pretty close to waterfalls hiking trails and some very scenic views. It’s also located very close to the tale of the Dragon. My favorite part? The fire pits. The hotel supplies, you with everything you need to make a nice toasty fire. would I stay there again? Absolutely.

（由 Google 翻译）2025年7月27日，我们乘坐保时捷体验了刺激的“龙尾”之旅后，在这里吃了午餐。那趟旅程简直太棒了。之后在塔波科的美食更是为这完美的一天锦上添花。我们坐在外面的遮阳伞下，聆听着河水潺潺的流水声……一位面带微笑、热情服务的员工——我记不起她的名字了——也为我们增添了额外的乐趣。 （原文） We had lunch here on 27th July 2025 after an adrenaline trip on The Tail of the Dragon ride in a Porsche. The ride was simply awesome. The food later on in Tapoco was like a topping on a perfect day. We sat outside under the umbrella listening to the water flowing in the river....the beautiful staff who served us more with her smile on her face - couldn't get her name- was another positive factor.

（由 Google 翻译）上个月春游期间住了两晚，感觉很棒。我要特别感谢Melissa和两位维修人员，他们帮了我不少忙。她帮我联系了他们，他们还特意帮我加了油，让我在前一天晚上迟到的情况下顺利赶上了特价车。谢谢，我们很快会再见。酒吧很棒，服务很棒，小屋也很棒。 （原文） Great stay for 2 nights during a spring ride last month. I want to call out Melissa and the two guys from maintenance who helped me. She hooked me up with them and they went the extra mile to get me some gas so I could make it up to deals gap without a problem after getting in late the night before. Thank you and I’ll see you again soon. Bars are great, service is great, and cabins were great.

（由 Google 翻译）我和丈夫都是当地人，为了庆祝结婚纪念日，我们决定在市中心住一晚。酒店员工非常热情好客。我们非常喜欢我们的房间！特大床套房非常宽敞，装修也很雅致。酒店地理位置优越，附近有很多很棒的餐厅和娱乐场所。我们晚上在盖伊街和市场广场附近散步，非常愉快。酒店还贴心地免费在彼得·科恩图书馆招待了我们几杯饮料，所以我们也去了那里。那里氛围很棒，氛围也很棒。我绝对会向所有想在诺克斯维尔找个好住处的人推荐奥利弗酒店。 （原文） My husband and I are locals and decided to treat ourselves for our anniversary with an overnight stay downtown. The hotel staff was very welcoming. We loved our room! The King suite was quite spacious and decorated tastefully. The location is great due to the proximity to so many great restaurants and entertainment. We enjoyed the evening stroll down Gay Street and around Market Square. The hotel kindly comped us a couple drinks at the Peter Kern library, so we visited there as well. It has a cool vibe in there and a great ambiance. I would definitely recommend The Oliver to anyone looking for a nice place to stay in Knoxville.

（由 Google 翻译）多年来，我和妻子在这里住过好几次。每次我们都享受到了卓越的服务。地理位置优越，步行即可到达众多商店和餐厅。这里的历史韵味令人叹为观止。我们一定会再来的！ （原文） My wife and have stayed here several times over the years. We have enjoyed exceptional service every time. The location is great, and you are within walking distance of so may shops and restaurants. The historical appeal is amazing. We will be back for sure!

（由 Google 翻译）从始至终，奥利弗酒店都超出了我的预期。工作人员非常友好，乐于助人，满足我的任何需求。走进大堂的那一刻，我被令人惊叹的装饰所震撼，它真正奠定了整个入住体验的基调。我很喜欢复古的地下酒吧风格，而奥利弗酒店让我感受到了这种感觉。我的房间美极了。每一个设计细节都恰到好处，甚至包括精心挑选的小吃。他们显然对宾客体验的每一个细节都倾注了心血。酒店还设有两家很棒的餐厅，我都尝试了（Tupelo Honey 和 The Oliver），都尝了尝，味道都不错。我吃得非常饱，每一口都吃得很开心。出了点小问题：我的电视坏了。不过前台工作人员很快就过来帮我解决了问题。他修不好，就帮我升级到了另一间房间，令人难以置信的是，那间房间比之前的还要漂亮。我简直不敢相信！ 酒店的位置也无与伦比。酒店旁边就有一个迷人的小市场/广场，购物场所很棒，步行即可轻松前往附近的酒吧、酒馆、美甲沙龙和水疗中心。所有你需要的东西都近在咫尺。我一定会再来的，下次还会和男朋友一起来，而且一定会再次预订更大的房间。我太喜欢这里了。 （原文） From start to finish, The Oliver Hotel exceeded all my expectations. The staff was incredibly friendly and eager to help with anything I needed. The moment I walked into the lobby, I was struck by the stunning décor. It truly set the tone for the entire stay. I’m a fan of the vintage speakeasy aesthetic, and The Oliver gave me all the feels. My room was absolutely gorgeous. Every design detail was on point, right down to the perfectly curated snack selection. They’ve clearly put thought into every element of the guest experience. The hotel also features two fantastic restaurants, and I tried both (Tupelo Honey and The Oliver) and neither disappointed. I ate so much and enjoyed every bite. One small hiccup: my TV stopped working. But the front desk associate came up right away to troubleshoot. When he couldn’t fix it, he upgraded me to another room, which, incredibly, was even more beautiful than the first. I didn’t think that was possible! The location is also unbeatable. There’s a charming little market/plaza right next to the hotel, with great shopping and easy walking access to nearby bars ,pubs, nail salons, and spas. Everything you need is just steps away. I’ll absolutely be back and next time with my boyfriend, and definitely booking that bigger room again. I loved it that much.

（由 Google 翻译）这家酒店的一切都棒极了。它魅力非凡，服务也无与伦比。前台的Chris非常热情友好，他竭尽全力让我们一到就感到舒适自在。 （原文） Everything about this hotel is the fantastic. It’s beyond charming and the service is incredible. Chris at the front desk was lovely and went above and beyond in making us feel comfortable immediately upon our arrival.

（由 Google 翻译）好吧，第一印象。看起来阴森恐怖，小巧古老，趣味盎然，独具特色。这家酒店给人一种独特的感觉，仿佛回到了过去。如果你饿了——房间里有零食。你想在房间里喝威士忌——就在房间里。我非常喜欢这里。我来这里是为了工作。我可以告诉你，经理AJ非常专业友好。他对待每一位客人都很客气。所有员工都很棒，工程师Kevin也提供了很大的帮助。房间非常舒适，床上用品也是一流的。干净整洁，其他一切都很棒。没什么可抱怨的……除了如果我再多住一段时间，我就会得糖尿病——只是说说笑笑而已。走廊和前台区域都放了薄荷糖和糖果。去看看吧。这里肯定没有鬼魂。 （原文） Alright, first impression. Spooky looking, small, old, interesting, unique. This hotel has a unique feel as if you went to the past and revisited it. If you get hungry - there are munchies in the room. You feel like drinking whiskey - in the room. I absolutely loved it. Was here for work. I can tell you that the Manager AJ was a very professional and friendly person. He treated every guest personably. All of the staff was great and the Engineer Kevin was a lot of help. These rooms were so comfortable and the bedding is top notch. Cleanliness, and everything else was great. Nothing to complaint about....other than if I would have stayed longer I'd be a diabetic - just being funny. They had mints and candies in the hallways and front desk area. Check it out. No ghosts here for sure

（由 Google 翻译）我给这家酒店差评，就因为“不取消”政策竟然没有例外！航班因为休斯顿天气恶劣而被取消了！我真不明白，你连诺克斯维尔都到不了，他们怎么能指望你住在那里呢？ （原文） I am giving this a bad review because there were no exceptions to a “no cancellation “ policy! The flight was canceled due to bad weather in Houston! I don’t understand how they can expect you to stay there when you can’t even get to Knoxville until the next day.

（由 Google 翻译）奥利弗酒店的每一位员工都非常热情友好。我当时身体不太舒服，他们送来了热茶，并尽一切努力帮助我。酒店位置绝佳，就在广场上，我们入住的房间（奥利弗套房）也是我们住过的最棒的房间。我们之前有点担心晚上会太吵，但实际上非常安静，我们玩得很开心。这是一次非常棒的体验，我们以后每年都会选择入住！ （原文） Everyone that worked at The Oliver Hotel was incredibly kind and friendly. I wasn’t feeling the best, and they sent up hot tea and did everything to help. The location is absolutely perfect being right on the square, and the room we stayed in was the nicest room we have ever experienced (The Oliver Suite). We were a little worried that it might be too loud at night, but it wasn’t, and we thoroughly enjoyed ourselves. Absolutely fantastic experience that we would do year after year!

（由 Google 翻译）我和13岁的儿子以及他的朋友预订了雪松酒店（Cedar）两晚。地理位置优越，房间建造精良，布局经过精心设计，最大限度地利用了空间。视野开阔，露台遮阳，环境宁静祥和。虽然树屋确实很酷，但客人应该注意，里面空间很小。第二间卧室是阁楼，高度不够一个成年人站立，但孩子们很喜欢。床垫和床上用品还有待改进，但总的来说很有趣，而且位置绝对独特，而且很中心。我也觉得与其他住宿相比，这个价格很合理。 （原文） I booked the Cedar for two nights with my 13 year old son and his friend. The location is ideal, the units are well-built and thoughtfully laid out to maximize space. Excellent views, nice shaded deck and very serene setting. While the treehouse has cool factor for sure, guests should be aware that it’s very small inside. The second bedroom is a loft that’s not tall enough for an adult to stand up in but the kids loved it. The mattresses and bedding could be improved but otherwise fun, definitely different and centralized location. I also felt the rate was reasonable for the accommodations compared to others.

（由 Google 翻译）我和丈夫在这里度过了最美好的时光！景色、便利设施以及靠近其他所有旅游景点和城市的便利性都非常棒。为了庆祝我们的十周年纪念日，我们去了树屋林，享受了每一分钟。我们住在最高的山茱萸树屋里，那里的景色也最好。小屋做工精良，独一无二。我们爬了24级台阶才到达小屋，所以要做好心理准备。虽然灯光明亮，但通往树屋的路却非常黑暗和可怕，更不用说坡度非常陡峭了！我们很享受这里的一切，虽然我们从未见过热水浴缸，但我希望每个树屋都有一个私人浴缸，那将是锦上添花。这个地方唯一的缺点……而且是一个巨大的缺点……客厅区域没有百叶窗！为什么没有百叶窗？你会感觉如此暴露和脆弱！！我不喜欢这样，这几乎成了我的交易障碍，因为我喜欢我的隐私，你几乎觉得他们在一个已经很小的船舱里剥夺了我的一个额外空间。浴室水槽的水也很浑浊，但这可能是由于井水或水中的沉积物造成的？淋浴看起来很清澈，淋浴喷头也很棒，尽管淋浴本身很紧，而我身高只有 5 英尺。再次强调，他们需要在船舱的每个窗户上都加装百叶窗，或者增加这个选项。你在浴室里也会暴露在外，他们必须做得更好来保护人们的隐私。此外，顶层阁楼本来很棒，但是没有电视！！！在阁楼上再加一台电视，或者至少在小客厅里加一台。我们不总是在卧室看电视，这让你觉得你需要上床睡觉而不是享受船舱。一定要带浴袍，因为浴室就在客厅里，在那里你可以完全接触到一切！！火坑很不错，不过要自带木柴。这是一个带烤箱的小半厨房，我们经常用。虽然空间不大，但毕竟是树屋！这是我住过的最独特、最棒的地方。我其实都不想离开了。为了以防万一，我们带了防熊喷雾。总的来说，我们非常喜欢这里，不过如果能给所有窗户都装上百叶窗，那就满分了！ （原文） My husband and I had the best time ever here! The views, the amenities, and the proximity to all the other tourist attractions and cities were excellent. We visited treehouse grove for our 10 year anniversary and enjoyed every minute of it. We stayed in the dogwood treehouse which was the highest up and had the best view. The cabin is so well crafted and unique. We had 24 steps to go up to the cabin so brace yourself for the walk. Everything is pretty well lit but the ride to the tree houses is so dark and scary not to mention super steep! We enjoyed everything although we never did see the hot tubs, I wish every treehouse had a private tub, that would be the icing on the cupcake. The one downside to this place…. And it’s a huge downside…. There were no blinds in the living room area!!!! Why aren’t there any blinds. You feel so exposed and vulnerable!! I did not like that and it is almost a deal breaker because I like my privacy and you almost feel like they robbed you of an extra room inside of an already small cabin. The bathroom sink water was also cloudy but that could be due to well water or sediments in the water? The shower seemed clear and the shower head was so great although the shower itself was tight and I’m 5 feet even. Again, They need to add blinds to every window in the cabin or add the option. You are also exposed in the bathroom as well, they must do better to protect people’s privacy. Also, the loft up top would have been great but there’s no tv!!! Add another tv to the loft or at least in the small living area. We don’t always watch tv in the bedroom, makes it feel like you need to go to bed rather than enjoy the cabin. Make sure you bring a robe because the bathroom is literally in the living room where you are completely open to everything!! The fire pit was nice but bring your own wood, it’s a small half kitchen with a toaster oven we used a lot. It is tight but it’s a treehouse! It was the most unique and stunning place I’ve stayed. I didn’t want leave actually. We did bring bear spray Just in case. We loved it so much overall but please just add blinds to all windows and it would be a solid 10!

（由 Google 翻译）我们和这个团队一起住，却发现物超所值，这让我们非常失望。我们住在树屋林地的柳树小屋 (Willow Cabin)。一进门，我们就意识到自己犯了一个天大的错误。 1号房间的起居区。 没有炉灶，只有一个非常小的微波炉。冰箱也不过是宿舍大小的那种，而且没有制冰功能。房间面积是10 x 10，带一个“厨房”和一张皮质双人沙​​发，所以不太适合两个人以上居住。如果你想在房间里吃饭，就得自己组装一张桌子，再从外面搬来金属凳子。这就是起居空间。房间里非常不美观，完全没有隐私可言。没有窗帘，也没有遮光帘，你能看到其他小屋里的人，也能看到你小屋里的情况。我们把食物带进小屋，真是个大错误。醒来后，我们发现早餐里全是蚂蚁，所以我们把所有东西都扔掉了。 2号房间。 浴室非常小，只能容纳一个人，淋浴间就占了一半。我估计它最多也就5x5英寸。 3号和4号房间 有两间卧室，每间卧室都配有一张Queen Size床，床垫由一块床板支撑。我们感觉就像睡在地板上一样。卧室最多也就8x9英寸。床靠墙的那一侧大概有12英寸（约30厘米）的空隙。进出非常困难。楼上的阁楼床必须爬梯子，正常身高的人根本无法在上面待着。我不得不拿个床罩盖在主床上，而我身高6英尺5英寸（约1.93米），简直是跪着的。 这个概念很酷，但也仅此而已。这个团队与我们之前在其他地区的体验大相径庭，3晚600美元，对我们来说，简直是一次性体验。租客们要注意，一定要了解自己租的是什么。 （原文） We were very disappointed in the value we received for the money we spend with this group. We stayed in the Willow cabin in the Treehouse Grove. When we walked in the door we immediately immediately we had made a huge mistake. Room 1 living area. There was no stove only a microwave that was very small. The refrigerator was no more than a dorm-room size one with no ice making ability. The room was 10 x10 with a "kitchen" and a leather love seat so not very accommodating for more than 2 people. If you waned to eat in the room, you had to assemble a table and bring in metal stools from outside to sit on. That was the living space. Very unappealing and there was absolutely zero privacy in that room. No curtains or no shades you could see everyone in the other cabins and everyone could see into your cabin. We made a huge mistake of bringing food into the cabin. We woke up to ants all in our breakfast so we threw everything away. Room 2. The bathroom was very tiny with only room for one person and the shower took up half of that. I would say it was no more than 5x5. . Rooms 3 and 4 There were two bedrooms both had queen size beds with a mattress supported by a bunker board. We felt like we were sleeping on the floor. The bedroom was about 8x9 at max. The wall side of the bed had a clearance of maybe 12 inch's. Very difficult to get in and out of. The upstairs loft bed you had to climb a ladder and no way could a normal height person stay up there. I had to retrieve a bed cover to put on the main bed and at 6'5", I was literally on my knees The concept was cool but thats where it ends. This group fell way short of our past experiences in other areas and for 600$ for 3 nights it was a one and done for us. Renters beware make sure you know what you are renting.

（由 Google 翻译）非常棒的体验！住在树林深处的树屋绝对不容错过。我们的树屋名叫“木兰”，非常干净，周围环境令人放松，尤其是在晚上。在小溪里涉水，感觉非常清爽。孩子们非常享受入住的每一刻。这绝对是我们烟雾缭绕的山区之旅中最棒的体验之一。对于像我这样的自然爱好者来说，这里简直完美。入住处的Rachel非常友好，乐于助人。这里太棒了！ （原文） Amazing experience. Staying in a treehouse in the middle of woods is a must. Our treehouse was called the Magnolia, Very clean and the area is the most relaxing place to be, especially in the evening. Wading in creek was refreshing. My kids enjoyed every moment of our stay. Definitely one of the best expirence on our trip to the smokey mountains. This place was perfect for a nature lover like myself. Rachel at the check in office was super friendly and helpful. This place is Awesome!!

（由 Google 翻译）我们非常喜欢这次住宿！树屋美极了，景色也令人叹为观止。我们非常享受坐在门廊上聆听小溪潺潺流水的声音。真是太放松了！我们一定会再次入住这里，并会推荐给所有家人和朋友！ （原文） We loved our stay! The treehouse was absolutely beautiful and the scenery was amazing. We thoroughly enjoyed sitting on the porch and just listening to the sound of the creek. It was so relaxing! We would definitely stay here again and will recommend it to all of our family and friends!

（由 Google 翻译）我只想提醒所有租用这些漂亮树屋的客人，在熊狩猎季节，距离您大约八分之一英里处，有一片3000英亩的土地，属于沃舍姆家族所有。使用这片土地的猎人会放任他们的猎犬在诺顿溪住宅区内游荡，而且猎人还会持枪追赶。如果您有孩子或宠物，请务必注意这种情况。我们已经发生过几起类似事件，其中一起甚至有房主和猎人拔枪相向。这些具有攻击性的猎犬和猎人只能在沃舍姆家族的土地上活动。请保护好您的家人、孩子和宠物。我们不希望听到任何人受伤，甚至更糟糕的事情发生。 （原文） I just want to let anyone that rents these really nice treehouses that during bear hunting season just about an eight of a mile up from you is a 3000 acre property owned by the Worsham’s. The hunters that use that property have been letting their aggressive hunting dogs roam into the Norton Creek home area and hunters are following their dogs with guns. If you have any children or pets please be aware of this situation. We have already had several incidents one particular instance guns were drawn both with a homeowner and hunters. The aggressive hunting dogs and their hunters are to only be on Worsham property. Please protect your family, children, and pets. We don’t want to hear of anyone being hurt or worse.

（由 Google 翻译）我们一家十口预订了桑树绿灰酒店 (Mulberry and Green Ash)，住了四晚。总的来说，我觉得这是一次不错的体验。当然，想要获得完美的体验非常困难，作为经验丰富的旅行者，我们有很多地方可以比较我们的住宿体验。但我想说的是——没有发生任何让我们放弃再次入住这里的事情。我们可能会预订靠近小溪的房间，因为孙辈们希望附近有一条小溪。 小小的不便……如果夏天真的有太冷这种事，那就是这里了。我花了三天时间才终于弄清楚如何把温度调到合适的程度。不过，六月底，与其太热，不如太冷。也许一些更简单的说明会有所帮助。另一个树屋的一些客人使用了我们树屋旁边的烧烤架。我想他们烧烤经验有点欠缺，因为空气中不断飘来一股打火机油的味道。这味道真不好闻。还有，我不知道，也许有一台制冰机供客人使用？我们去了办公室，但办公室关门了。便利设施至少20分钟路程。 树林环绕的环境非常理想。大部分时间都很安静。床很舒服，厨房设施齐全，即使在六月，热水浴缸​​也很舒服。我们还接待了一些四条腿和长着羽毛的访客。 有些不便也是体验的一部分，因为远离喧嚣才是最重要的。所以我可以接受。所以，是的，我们会再来的。 （原文） We booked the Mulberry and Green Ash for 4 nights for 10 family members. Overall, I think it was a good experience. Of course, making an experience perfect is very difficult and as seasoned travelers, we have a lot of places to compare our stay to. But let me say this - nothing happened that would deter us from staying here again. We might book the location with the creek as the grandkids expected a creek to be nearby. Minor inconveniences....if there is such a thing as being too cold in the summer time, then this was it. It took me 3 days to finally figure out how to get the temperature just right. But better too cold in late June than too hot. Perhaps some simpler instructions would help. Some guests in another treehouse used the BBQ grill which was next to our treehouse. I think they were slightly inexperienced BBQers as the smell of lighter fluid wafted through the air continuously. Not a pleasant smell. And, I don't know, maybe an ice machine for the guests? We stopped by the office but it was closed. Conveniences were at least 20 minutes away. The wooded environment was ideal. It was quiet for the most part. The beds were comfortable, the kitchen was adequate and the hot tubs were enjoyable, even in June. We had a few four legged and feathered visitors as well. Some inconveniences are part of the experience since being away from the hustle and bustle is what it's about. So I can accept that. So, yes, we would do it again.

（由 Google 翻译）我们在布莱森城乘坐极地特快列车后，入住了假日快捷酒店。酒店位置绝佳。房间显然是新近装修的，非常宽敞、干净整洁，而且布置精美。酒店还有一个很棒的室内游泳池。早餐种类丰富，非常美味。我强烈推荐这家酒店。 （原文） We stayed at the Holiday Inn Express, after riding on the Polar Express in Bryson City. it was the perfect location. The rooms have obviously been recently remodeled. They were very large, clean and beautifully appointed. They have a nice indoor pool. The breakfast was very good with many options. I highly recommend this hotel.

（由 Google 翻译）这家酒店和它的员工真是个惊喜。酒店从上到下都很干净。工作人员（Ariel、Brianna 和 Meghan）都很友好，乐于助人。特别要感谢 Ariel，她竭尽全力帮助我们，让我们住得舒适。比预订时间提前了一天到达，但她热情地接待了我们，整个过程都像 Rick Star 一样热情。管理层聘请了如此优秀的员工，真是值得称赞。 （原文） This hotel and its staff was a pleasant surprise. The hotel was clean from top to bottom. The staff (Ariel,Brianna and Meghan) were friendly and very helpful. Special shout out to Ariel for going above and beyond to help make our stay comfortable. Hit there a day early then reservation, but she welcomed us in and was a Rick star all the way. Cudos to management for hiring such a great staff..

（由 Google 翻译）从始至终，体验都很棒。当我因病不得不重新安排不可退款的房费时，他们非常友善且灵活。员工非常棒！房间一尘不染，床超级舒服。酒店早餐是我们吃过最好的。我们经常出差参加橄榄球招募活动，这家酒店绝对是我们住过的最好的酒店之一。价格也很合适。室内泳池维护得非常好。我们还会再来的！ （原文） Wonderful experience start to finish. They were very kind and flexible when I had to reschedule my nonrefundable rate due to illness. Staff is wonderful! Room was immaculately clean and beds super comfortable. Hotel breakfast is easily best we’ve ever had. We travel a ton for football recruiting and this is def one of the best places we’ve stayed. Price is right as well. Great well maintained indoor pool . We’ll be back!

（由 Google 翻译）在该地区游览期间，度过了美好的四天。一切都近在咫尺。前台工作人员非常友好。我的房间非常干净。说实话，我很久没睡得这么好了！ 额外的惊喜是，从停车场俯瞰群山，还能欣赏日出日落！♥️♥️ （原文） Had a wonderful four day stay while visiting the area. So close to everything. Friendly front desk staff. My room was very clean. Honestly, I haven’t slept that good in a long time! The bonus was the sunrises in the sunsets from the parking area overlooking the mountain! ♥️♥️

（由 Google 翻译）我们周三下午抵达，周六退房，从抵达到退房，工作人员都非常有礼貌，服务周到。入口光线充足，干净整洁。早餐区也很干净，工作人员非常有礼貌、专业，非常乐于助人。我们有很多关于该地区吃饭和游玩的疑问。我不记得我们接触过的每一位员工的名字，但他们都非常有礼貌，非常专业，他们是贵公司的宝贵资产。我和我的朋友每年这个时候都会来这里，我们一定会再次入住这里。 （原文） Arrived on Wednesday afternoon and check out Saturday from the time we arrived until we checked out the staff was very courteous and attentive. the entrance was very well lit and clean. Area where breakfast was was clean the staff was very courteous and professional and very helpful. As we had many questions about the area as to where to eat and where to go. I do not remember the names of every employee that we came in contact with but they were all very courteous and very professional you they are an asset to your company. My friend and I travel to this area every year at this time and we will definitely be staying here again

（由 Google 翻译）地理位置优越。前往市中心及其历史景点非常方便。酒店内停车位充足。早餐是假日酒店的常规自助早餐。 入住期间只有一次不愉快的经历。一些客人把他们的两只狗留在房间里。这些狗整晚都在叫。工作人员多次尝试联系狗主人，但都没有成功。 （原文） Great location. Easy to get downtown with its historic attractions. Plenty of parking on premises. Usual Holiday Inn buffet breakfast. Only one nuisance during stay. Some guests had left their two dogs along in their room. The animals barked all evening long. The staff tried repeatedly, but unsuccessfully, to contact the owners.

（由 Google 翻译）2025年10月我在这里住了一晚。前台服务人员非常友好，很快就帮我办理了入住，酒店的一切都令人愉快，令人愉悦。 不过，早餐的选择并不多，说实话，种类非常有限。餐厅的氛围很糟糕，因为远处墙上的电视机发出各种声音。 尽管如此……我可能还会再住这里。不过我可能会不吃早餐，在路上随便吃点东西。 （原文） Stayed here in October 2025 overnight. The front desk attendant was super nice and got me checked in quickly, and everything about this hotel was very pleasant and enjoyable. That being said: the breakfast options weren't great, and were, honestly, very limited. Atmosphere in the dining room was very unpleasant due to the sorts of things coming from the television set on the far wall. Despite that... I'd probably stay here again. Though I'd probably skip the breakfast and grab something on the road.

（由 Google 翻译）我来这里参加公司休假。这里非常适合。我们买下了度假村，所以非常私密。度假村很大——你需要一辆高尔夫球车才能四处走走，这挺有意思的。徒步路线很美，导游知识渊博。房间很漂亮——乡村风情，如果说有什么特色的话。工作人员非常周到。因为在山里，即使是七月，天气也挺热的，但还不算太热。日落要到晚上9点半，所以白天很舒服，时间也比较长。 唯一值得一提的缺点是食物。我同意之前的评论，这里的食物很一般。我们两个晚上吃的鱼晚餐都很糟糕。因为它的价格相当于豪华全包服务，所以应该更好一些。希望管理层看到这些评论后能更新菜单或换个厨师。 （原文） I went here on a corporate retreat. It’s perfect for that. We were able to buy out the resort so it was super private. The property is massive — you need a golf cart to get around, which is kind of fun. Hiking trails are beautiful and the guides are very knowledgeable. Rooms are lovely — country chic, if that’s a thing. Staff highly attentive. Because it’s in the mountains, even in July it was hot but not unbearable. Sunset isn’t until 9:30 so days are nice and long. The notable misfire is the food. I agree with previous reviews that it’s just blah. The fish we had for dinner both nights was downright bad. Because it’s priced like luxury all-inclusive, it should be much better. Hopefully management is reading these reviews and gets a new menu or chef.

（由 Google 翻译）我们在黑莓农场度过了周年纪念日，度过了一段非常美好的时光。三餐都是从农场直接上桌的菜肴，这对我来说已经习以为常了。新鲜美味的农产品与精心烹制和调味的蛋白质相得益彰。我们吃的每一道菜都令人垂涎欲滴。 两餐之间，我们努力保持活力，以保持胃口。农场提供通往大烟山（Smokies）的优美步道，我们也充分利用了这些步道，此外还有一个风景优美的室外游泳池。 房间本身也令人愉悦。每天早上，我们都舍不得离开豪华的特大床。浴室的地暖和舒适的休息区，使我们在霍利斯普林斯小屋套房成为了完美的居家基地。我们还配备了自己的高尔夫球车，方便在农场内四处游览（虽然我们主要选择步行欣赏美景）。 服务一流，工作人员也非常出色。每天晚上，他们都会为我们的周年纪念日准备一份小惊喜，非常贴心。我们再也找不到比这更好的住宿体验了！ （原文） We spent our anniversary at BlackBerry Farm and had the most wonderful time. Farm to table dishes for all three meals is something I could get used to. The beautiful fresh produce complimented the expertly cooked and seasoned proteins. There wasn’t a single thing we ate that we didn’t enjoy. In between meals, we made sure to stay active to earn our appetite. The property offers access to great trails in the Smokies which we took advantage of as well as a lovely outdoor pool with a view. The room itself was pleasant as well. It was hard to leave the luxurious king bed every morning. The heated floors in the bathroom and the comfy sitting area made our Holly Springs cottage suite the perfect home base. We were also assigned our own golf cart to get around the property (although we chose to walk mostly to take in the views). Service was top notch and the staff were wonderful. Every evening they surprised us with a little treat for our anniversary which was very thoughtful. We couldn’t have asked for a better stay!

（由 Google 翻译）我们住在东弗里斯兰（Singing Brook Cottage）的歌唱溪小屋（Singing Brook Cottage）。小屋非常宽敞，配有按摩浴缸、露台、壁炉、客厅、小咖啡角和步入式衣橱。挑高的天花板营造出一种宽敞的感觉。传统的家具营造出一种林中小屋般的温暖。虽然有自己的高尔夫球车，但我们通常步行或搭乘雷克萨斯SUV。每顿饭的食物都非常美味。 我们每天都会和拉戈托·罗马阁挪露犬幼犬玩耍，照看绵羊和火鸡汤姆。 我们一定会再来的，而且现在我们被一流的服务和最新鲜、最美味的食物宠坏了。 我会用“神奇”来形容这次经历。我们的房间每天打扫两次，而且从来没有遇到过客房服务。农场一尘不染。咖啡机和水壶总是装满水。 我非常感激房间里的补水站、可重复使用的瓶子作为礼物，以及没有塑料杯，也没有那些烦人的迷你洗发水瓶。下次我们会带女儿一起来，让她体验一下黑莓农场的神奇之处。 （原文） We stayed in the East Friesian (Singing Brook Cottage). It was very spacious with a jacuzzi tub, patio, fireplace and living room as well as a little coffee nook and walk in closet. The ceilings were high giving it a very roomy feel. The traditional furniture gave it that warmth you'd like in a cottage in the woods, You get your own golf cart but we usually walked and or got a ride from one of the Lexus SUV's. The food is outstandingly good for every meal. We played with the Lagotto Romagnolo puppies and checked on the sheep and Tom the turkey every day. We are definitely going back and realized that we are now spoiled by top notch service and the freshest tastiest food. I would describe the experience as magical. Our room was cleaned twice a day and we never ran into housekeeping. The farm is spotlessly clean. The coffee maker and kettle were always filled with water. I very much appreciated the water refill station in the room, the reusable bottles as gifts and the lack of plastic cups, or those annoying mini shampoo bottles. Next time we visit will be with our daughter so that she can experience the magic of Blackberry Farm.

（由 Google 翻译）酒店环境优美，服务一流。房间略显平淡，但其他方面体验都非常棒。我们房间的空调出了点问题，他们很快就帮我们换了一间。 酒店的餐饮项目一流。虽然活动丰富，但这家酒店绝对比黑莓山更注重餐饮。 （原文） Beautiful property with excellent service. Room was a bit underwhelming but all other aspects of the experience were stellar. We had an issue with the AC in our room and they found another room for us immediately. The food and drink program is top notch. There are plenty of activities, but the property definitely feels more food and drink focused than Blackberry Mountain

（由 Google 翻译）这家酒店地理位置优越，景色令人叹为观止，周边的景色美得令人窒息。我们原本订了两间普通的房间，还出现了一些技术故障（考虑到这个价格，这真是太糟糕了），第二天晚上我们换到了更好的房间。 我们觉得这里的食物很一般。服务也很差，可惜的是，也没什么特色。这种级别的酒店必须明白，高价格意味着相应的高期望。正如其他人所说，这里还有很多额外收费。我们离开时觉得这家酒店不值得我们花费和精力。 （原文） Positioned in a spectacularly beautiful location, this hotel offers undeniably breathtaking views of its surrounding landscape. We originally had two rooms that were mediocre with technical issues (grossly so given the price) and were moved to better rooms on the second night. We found the food underwhelming. Service was also, unfortunately, rather forgettable. Hotels of this official caliber must realize that with high prices come correspondingly high expectations. A lot of additional charges, too, as others have noted. We left feeling it wasn't a property worth the cost and effort.

（由 Google 翻译）这是我第三次入住黑莓农场；我之前去过农场和山区各一次。我们去参加了布兰迪·卡莱尔的活动。总体印象是，它已经走下坡路了。第一次去黑莓农场的时候，回家后我滔滔不绝地谈论它。这次完全达不到预期。 我们住在农舍里，它很漂亮，也很豪华，但屋顶漏水，还有蚂蚁。此外，一楼的浴室没有窗帘，晚上洗澡很不舒服。 食物很一般。我觉得选择不够多，食材种类也不够丰富。有一件事让我很困扰，那就是如果你想在客房内用餐，费用不包括在内。我可以理解加收服务费，但把服务费不包含在内，实在是太抠门了，而且要付那么多钱，真的很烦人。 布兰迪很棒，但演唱会真的很短。每张票1000美元，演出期间，她说：“嗯，我本来只打算表演45分钟，你想再听几段吗？”45分钟？几年前我们去看了Emmylou Harris/Sheryl Crow/Shawn Colvin的演出，他们表演了两个小时。感觉太抠门了。 我们参加了品酒会，但体验很平淡。每人450美元，我们只喝了6杯酒和一块饼干。一块饼干少得可怜。Mountain的品酒会要好得多，有很多奶酪和饼干，这正是我们所期待的。乐趣的一部分在于葡萄酒与不同奶酪的搭配。感觉很吝啬，而且葡萄酒都很干，在我看来品种不够多。 我们很喜欢烹饪演示，但时间太长了，他们只给我们每人一瓶水喝，我们一边看着别人做饭，一边看了两个多小时。餐厅就在谷仓里，厨房和吧台设施齐全，我本来以为等位的时候会有人过来提供各种茶点，甚至小吃。厨师很热情，但切菜和准备食材时没人帮忙，而且大部分工作都是在我们面前完成的，所以变得枯燥乏味。而且我们看不清屏幕，因为摄像头镜头被油污弄脏了，这看起来很容易解决，为什么他们不解决这个问题呢？ 最后，再说一句气话，我们之前两次去的时候，他们周日都给我们送了盒饭。虽然他们今年早些时候就不提供盒饭了，但只要50美元，我们就可以买一个火鸡三明治和一些薯条带走。我甚至还去看看他们有没有体育课，因为这样就能解释为什么服务水平如此悬殊，但他们毕竟是家族企业。 我本来打算二月份再去参加一个设计峰会，但现在我正在认真考虑。我真的很失望。在填写完他们发来的一份深思熟虑且冗长的评论后，我收到了一份千篇一律的回复，这确实让我意识到他们可能并没有注意到这一点。 （原文） This was my third visit to a Blackberry property; I'd been to Farm and Mountain once each. We went for the Brandi Carlile event. My overall impression is that it has gone downhill. When we first went to Blackberry Farm, I couldn't stop talking about it when we got home. This time missed the mark across the board. We stayed in the farmhouse and it is beautiful and plush, but we had roof leaks and ants. In addition, the bathroom on the first floor had no window coverings, which made it uncomfortable to shower in at night. The food was mid. I feel there weren't enough choices and not enough variety of ingredients. One thing that really bothered me was that if you wanted in-room dining for any meal, it was not included. I can see adding a service charge, but to make it not included is really nickeling and diming and when you're paying that kind of money, it's really annoying. Brandi was amazing, but the concert was really short. Tickets were $1000 each and during the performance, she said, "well, I'm only supposed to play for 45 mintues, but do you want to hear a couple more?" 45 minutes?? We went a few years ago to the Emmylou Harris/Sheryl Crow/Shawn Colvin show and they played for two hours. Felt super stingy. We did the wine tasting, which was very lackluster. $450 each got us 6 pours and a cracker. One measly cracker. The wine tasting at Mountain was far superior, there was lots of cheese and crackers and that's what we were expecting. Part of the enjoyment is the pairing of the wines with the different cheeses. Felt very skimpy and the wines were all very dry, not enough variety as far as I was concerned. We enjoyed the cooking demonstration, but it was far too long and they gave us each a bottle of water to drink while we watched someone cook for over two hours. Being right in the barn with a full kitchen and bar, I would have expected someone to come in to offer a variety of refreshments and maybe even a snack while we waited. The chef was entertaining, but had no assistance in chopping or prepping and did most of it in front of us, so it became boring and tedious. We also couldn't see the screen very well because grease had clouded the camera lense, seems like an easy fix, why didn't they address it. Finally, as one final insult, both times we'd been before, they had sent us off with a boxed lunch on Sunday. Well, they stopped offering that earlier this year, but for $50, we could get a turkey sandwich and some chips to go. I even looked to see if they'd taken on PE because that would explain the stark contrast in the level of service, but they are still family-owned. I'm supposed to go back in February for a design summit, but I'm seriously reconsidering it. I was just really disappointed. After filling out a thoughtful and lengthy review that they had sent, I got a boiler plate response, which really showed me that they might not be paying attention.

（由 Google 翻译）黑莓农场的体验无与伦比。有些人有能力年复一年地去世界各地度假，但他们却一次又一次地选择这个位于田纳西州沃尔兰德小镇的度假胜地。这里的食物、美酒和家庭氛围无与伦比。 （原文） Blackberry Farm is an experience like no other. There are people who could afford to vacation year after year- where they want around the world but they choose this spot in little Walland Tennessee again and again. The food, the wine and the family feel is second to none.

（由 Google 翻译）我的入住体验大概能打1-2星。不过，考虑到这栋楼比较老，而且退房时有一位好心的工作人员，所以我给了三星。工作人员听取了我们的抱怨，并调整了账单。我原本打算根据条款支付所有预定的晚数，但结果却出乎意料。 这栋楼比较老，跟现代酒店相比，能做的就有限了。但这一点值得考虑。我对房间印象不太好，空间也更不满意。就我个人而言，我觉得这里不值这个价钱。 浴室通风不良。晚上外面凉快下来的时候，空调会吹出热风。如果不开空调，空气就会不流通。床还行，但清洁工作有点问题。景色和周边环境弥补了这一点。不过，在兰布斯酒店又度过了一个不眠之夜后，我们决定早点离开。 （原文） My experience could be roughly 1-2 stars. But, considering it’s an old building and a kind staff member checked us out, I went with 3 stars. The staff member listened to our complaints and made adjustments to our bill. I was expecting to pay for all planned nights based on the terms but was pleasantly surprised. It’s an old building, and only so much can be done compared to modern hotels. But it’s worth to take into consideration. I wasn’t too impressed with the room and less impressed with the spacing. Personally, I don’t feel like it’s worth the price you're being charged to stay here. The bathroom wasn't ventilated. The AC blew hot air at a certain point in the night when it cooled down outside. If you don’t run the AC you’re left with stagnant air. The beds were fair, the cleaning was questionable. The view and the surrounding area kind of make up for it. But after another sleepless night at The Lambuth, we decided to leave early.

（由 Google 翻译）在301房间住了一晚。房间很干净，浴室足够两人淋浴。房间的景色很美。日落时分，整个湖面被映照得粉紫色相间。房间旁边有一个小阳台，可以俯瞰灵感点（Inspiration Point）。我们住的酒店尽头仍然用锅炉供暖，房间一直不暖和。不过，前台的Erica给我们拿来了一个空间加热器，很快就暖和了。 优点 干净、热情、景色 缺点 这是一栋老建筑，他们的空间加热器可能用完了，哈哈 （原文） Stayed in room 301 for one night. The room was clean and the bathroom large enough for 2 people to shower. The view from the room was lovely. When the sun set the entire lake lit up pink and purple. There is a little balcony overlooking Inspiration Point next to the room. The end of the hotel we stayed at is still heated with a boiler and the room would not warm up. However, Erica at the front desk brought us a space heater that quickly warmed our room. Pros Cleanliness, hospitality, views Cons This is an old building and they may run out of space heaters lol

（由 Google 翻译）我们走进去，感觉就像置身于电影《闪灵》之中——我问前台他们以前是否听说过这种说法。他们回答说，每次有新客人来这里都会这样。 房间感觉就像是少年犯的寄宿公寓。我和妻子出去吃饭了。我们出去的时候，又订了另一间。虽然知道不会退款，但还是很值得，就是不住在那里。我妻子说：“我不明白为什么那地方会被评为那样。我知道那地方很旧，但他们根本不费心去维护。那里有股味道。空调很恶心，而且没人打扫。” 我再次强调，我不明白为什么那地方会被评为那样。我知道这是一家“三星级酒店”，但它甚至远不及三星级。位置不错。只是别指望它能像酒店，更像是一个简易宿舍。 （原文） We walked in and felt like we were in the movie “the shining “- i ask front desk if they have heard that before. They replied every time someone new comes here. The rooms felt like a boarding house for juvenile delinquents . Wife and I left for dinner . While we were out , we booked another place. Knowing that I would not get refunded ; it was so worth it just not to stay there. My wife said “I have no clue why that place is rated as it is. I know the place is old, but they make no effort whatsoever to take care of it. It had a smell . AC unit was disgusting, with no effort of being cleaned “ Again , I stress I have no clue why this place is rated the way it is. I realize it is a “3 star hotel” classification, but it is no where near even that. Location is good. Just don’t expect a hotel, more like a bunk house

（由 Google 翻译）我们额外付费预订了湖景房，结果却被安排到一间角落房间，完全看不到湖景。当我们向前台反映情况时，工作人员只是简单地回复说：“您是通过第三方平台 Hotels.com 预订的，所以酒店无法保证房间的景观。我们也没有其他选择。” 我们对房间分配以及酒店缺乏解决问题的态度感到非常失望，尤其考虑到我们支付了高价，并且期望获得更好的服务。我们也对酒店和 Hotels.com 之间明显的脱节感到担忧，因为这让客人左右为难，双方都缺乏责任感。很遗憾，基于这次糟糕的体验，我们不会向其他人推荐这家酒店。 （原文） We paid extra for a lake-view room but were given one in a corner with no view at all. When we brought this to the front desk’s attention, the staff member simply replied, “You booked through a third party—Hotels.com—so the property can’t guarantee the room. We have no other option for you.” We were quite disappointed by both the room assignment and the lack of effort to address our concern, especially given the premium we paid and our expectations for better service. We are also concerned about the apparent disconnect between the hotel and Hotels.com, as it leaves guests caught in the middle without accountability from either side. Unfortunately, based on this experience, we would not recommend this property to others.

（由 Google 翻译）想象一下： 你花200美元预订了这家酒店，打算睡7个小时就走。你来参加朋友的婚礼，只是需要一个落脚的地方。婚礼结束后，你安静而恭敬地走进酒店，只是想在第二天早上离开之前睡个好觉。但是等等…… 首先，你得经过一位坐在前台的80岁老妇人，她拦住你，告诉你已经过了宵禁时间，不应该这么晚才到酒店。你说：“女士，谢谢你的信息，但我只是想睡觉。”但她却继续胡言乱语，让你感到内疚，让你感到内疚，即使你只花了200多美元就为了这短短的7个小时。你什么也没说，你也没有那么粗鲁，但这位老妇人仍然觉得有必要让你的体验更糟。这就是我在这家酒店的经历。在那次礼拜之后，我不会向任何人推荐这个地方，我认为他们应该向耶稣学习，展现出恩典和理解。但他们却粗鲁无礼，充满仇恨。再次强调，不推荐。 （原文） Imagine this: You book this hotel for $200 dollars to sleep in it for 7 hours and leave. You’re here for a your friends wedding and just need a place to stay. You walk into the hotel after the wedding is over, quietly and respectfully, simply trying to get some sleep before you leave first thing in the morning. But wait…. First you have to get past an 80 year old woman sitting at the front counter who stops you from getting to your room to let you know that you are past curfew and that you shouldn’t be getting to the hotel this late. You say “ma’am thank you for the information but I’m just trying to go to sleep” and she continues to say some nonsense to guilt trip you and make you feel bad even though you gave them $200+ for a simple 7 hour stay. You weren’t saying a word, you weren’t rude and still this woman feels it necessary to make your experience worse. This is what I experienced at this hotel. I would not recommend this place to anybody after that service and I think they should take a page out of Jesus’s book and show grace and understanding. Instead they are rude and hateful. Again, do not recommend.

（由 Google 翻译）Lambuth Inn 酒店点评 我们在这家历史悠久的酒店住了两晚，我们一家人选择在这里举行一年一度的家庭聚会。我对这家酒店的第一印象与这家三星级酒店4.3的评分截然相反。电梯和走廊里弥漫着霉味，我看到一些地方布满了蜘蛛网，我一度怀疑为什么没有一个员工把它们擦干净，前台对我们提出的一些简单问题也缺乏了解。比如，“如果找不到客房服务，脏盘子应该放哪儿？”。顺便说一下，他们只会在您入住后退房后打扫房间。更不用说，我们入住的第一晚房间并没有完全打扫干净，我们带的食物，包括水果、米粉和拉面，都密封好放在冰箱里，但我们却遇到了严重的蚂蚁问题，不得不在接近中午12点时要求换房。换房过程太长了，提供的第一套和第二套钥匙都不能用，所以我们不得不第三次回去要求换房间，以免门锁系统再次出现问题。我对这次住宿体验很不满意。 （原文） Lambuth Inn review We stayed at this historical hotel for two nights, my family chose this site for our yearly family reunion. My first impression of this hotel was completely opposite from the 4.3 rating associated with this 3 star hotel. Musty smells in elevators and hallways, I witnessed a mixture of spider and cobwebs in areas where i questioned why not a single employee had not wiped them clean, and the lack of knowledge we received from front desk for our simple questions. One example,“where should dirty plates go if house keeping is no where to be found?”. FYI they will only clean your room after your stay, after you check out. Not to mention during our first night our room was not fully clean, the food we brought which consisted of fruits, rice noodles, ramen was sealed and in the fridge but we encountered an ant problem so bad we had to request a room change close to 12pm at night. The process of changing a room was long, the first & second sets of keys provided didn’t work so we had to go back a 3rd time to ask for another room to avoid more issues with the door lock system. I am unsatisfied with my overall stay.

（由 Google 翻译）我在这个地方经历了最不愉快的经历，我宁愿在车里睡一觉也不愿再踏进这个地方。 这是我在附近新家的搬家周末，家里没有热水。因此，我决定在 Expedia 上预订酒店（这个地方）。我到达后，给了前台的女孩我的美国运通白金卡——她说被拒绝了，这种事根本不会发生。我说好的，这是我的另一张美国运通卡。然后她说被拒绝了，这又不会发生。我说好的，我会打电话给美国运通看看发生了什么事……我给了她我的万事达卡，她说也被拒绝了。现在有人站在我身后，我感到沮丧和有点尴尬。然后那个女孩让我走开，因为不付款她就不能给我房间……现在我很生气，让她打电话给她的经理，我打电话给美国运通，他们告诉我我已经知道的事情……没有被拒绝过。当时我打电话给一位经理，她说我的卡刷得很顺利（无论她在哪里）——但前台小姐仍然坚持说她是对的，我的卡被拒了（真是个女人？）——经理试图给我提供免费早餐来弥补过失，但那时我已经“退房”了。我回到房间（又黑又脏），至少还能洗个澡，但我决定不在这里睡觉了。热水澡竟然要140美元，服务和体验都糟透了。我再也不会来这里了，强烈建议你们也不要来。今晚我很乐意睡在自己的床上。 （原文） I just had the most unfortunate experience at this place and I would rather sleep in my car before I ever step foot into this place again. This was move in weekend for me at my new home close by and I was without hot water at my home. Therefore I decided to book a hotel (this place) on Expedia. I arrived and gave the girl at the front desk my AMEX platinum card - she said it was declined which that just doesn't happen. I said ok here is my other Amex card. She then said that declined which again doesn't happen. I said ok, I'll call Amex and see what's going on.... I gave her my Mastercard which she said also declined. Now there are people standing behind me and I'm frustrated and a little embarrassed. The girl then told me to step aside because she can't give me a room without payment..... now I'm pissed and asked her to call her manager and I called Amex and they told me what I already knew... that nothing had been declined. By that time I spoke by phone to a manager and she said she ran my card through fine (from wherever she was) - but the front desk girl still wanted to say she was right and my cards were declined (for real lady?) - The manager tried to make it right by offering me free breakfast but by that time I was "Checked out". I went to my room (dark and dingy) and was at least able to take a shower and decided I could not sleep in the place. Net net $140 bucks for a hot shower and really horrible service and experience. I will NEVER be back here and highly suggest you don't either. I'll be happy to sleep in my own bed tonight.

（由 Google 翻译）我们在这里度过了25周年结婚纪念日，度过了一段美好的时光！简直是一流的体验！住在这里，你绝对会觉得自己是最重要的。房间干净漂亮。每天早晨的早餐都超值，工作人员辛勤工作，把庭院打理得非常漂亮。每天醒来，都能看到令人惊叹的美景。如果你想找个安静的地方放松一下，这里就是你的不二之选！这里离旅游景点很近，但又足够放松！我们体验了客房内的双人按摩，非常值得！我们强烈推荐！ （原文） We spent our 25th wedding anniversary here and had such an amazing time! Talk about first class! You definitely feel like you are #1 while staying here. Rooms are beautiful and clean. Breakfast as above and beyond each morning and Staff worked very hard and kept the grounds absolutely beautiful. It was an amazing view to wake up to each day. If you are looking for a quiet place to u plug this is the place to go! Close enough to enjoy the tourism locations but far enough to relax! We took advantage of the in room couples massage. It was well worth it! We definitely recommend!

（由 Google 翻译）2025年10月初，我在这里度过了三个美妙的夜晚。我只想补充一下其他的评价。酒店很棒，环境宁静，景色优美，热情好客，早餐美味，房间干净舒适，布置精美。距离塞维尔维尔、鸽子谷和加特林堡等热门景点近在咫尺，但又不至于太远。强烈推荐，以后一定会再来。黑莓泉套房真的非常棒。 （原文） Stayed for 3 wonderful nights in early October 2025. I will simply pile on the other reviews. Wonderful property, serene setting, beautiful views, warm hospitality, great breakfasts, clean, comfortable and very nicely appointed rooms. Close but not too close or far from Sevierville, Pigeon Forge and Gatlinburg hot spots. Would highly recommend and would absolutely return. The Blackberry Springs Suite was really, really great.

（由 Google 翻译）完美住宿体验——超出预期！ 我们最近在贝瑞泉旅馆 (Berry Springs Lodge) 的住宿体验真是太棒了。从抵达的那一刻起，我们就被这里宁静的环境和壮丽的山景所震撼。这里环境宁静优美，是真正逃离日常喧嚣的世外桃源。 住宿期间的每个细节都经过精心设计。工作人员热情好客，无微不至，让我们感觉宾至如归。我们的房间一尘不染，宽敞舒适。 整个入住期间，服务都非常出色，我们可以看出工作人员以打造特别的体验为荣。（每晚都有特别甜点）无论是在门廊欣赏美景，还是悠闲地徒步前往池塘和凉亭，亦或只是沉浸在宁静的山间，贝瑞泉旅馆的一切都让我们拥有了最放松、最难忘的度假体验之一。 我们迫不及待地想再次入住贝瑞泉旅馆，并会向我们所有的朋友和家人推荐这里。感谢您让我们拥有如此美好的住宿体验！ 乔斯琳和兰斯 （原文） Absolutely Perfect Stay – Exceeded All Expectations! Our recent stay at Berry Springs Lodge was truly exceptional. From the moment we arrived, we were blown away by the peaceful surroundings and stunning mountain views. The setting is serene and beautiful — a true escape from the everyday. Every detail of our stay was thoughtfully taken care of. The staff was warm, welcoming, and incredibly attentive, making us feel right at home. Our room was spotless, spacious, and incredibly comfortable. The service throughout our stay was outstanding, and we could tell that the staff takes pride in creating a special experience for guests. (Special desert every evening) Whether it was enjoying the view from the porch, a relaxing hike to the ponds and pavillion, or simply soaking in the quiet of the mountains, everything about Berry Springs Lodge made this one of the most relaxing and memorable getaways we’ve ever had. We can’t wait to return and will be recommending Berry Springs Lodge to all of our friends and family. Thank you for such a wonderful stay! Jocelyn & Lance

（由 Google 翻译）我们在贝瑞泉旅馆 (Berry Springs Lodge) 的体验从始至终都无比美好！工作人员热情好客，真诚亲切，让我们一到就感到宾至如归。 房间漂亮整洁，香气扑鼻——看得出来他们用心呵护，让一切都清新宜人。醒来后发现房间如此舒适干净，真是一种享受。 入住期间的一大亮点是包含在内的美味早餐。每天早晨，我们都会享用丰盛美味的早餐，绝对超出您的预期。 旅馆本身令人叹为观止——宁静祥和，周围环绕着自然美景。它位置隐蔽，宛如一处私密的世外桃源，同时又靠近所有当地景点。这里完美地平衡了“人迹罕至”和“便利”的便利。 我们一定会再来的。强烈推荐贝瑞泉旅馆给所有寻求舒适、魅力和片刻宁静的人！🌸✨ （原文） Our experience at Berry Springs Lodge was absolutely wonderful from start to finish! The staff was warm, welcoming, and genuinely gracious, making us feel right at home the moment we arrived. The rooms were beautiful, spotless, and smelled amazing—you can tell great care is taken to keep everything fresh and inviting. Waking up to such a cozy and clean space was a true treat. One of the highlights of our stay was the delicious breakfast that was included. Every morning brought something tasty, hearty, and satisfying—definitely above and beyond what you’d expect. The property itself is stunning—peaceful, quiet, and surrounded by natural beauty. It’s tucked away enough to feel like a private retreat, yet still super close to all the local attractions. It’s the perfect balance of “off the beaten path” and convenience. We’ll definitely be back. Highly recommend Berry Springs Lodge for anyone looking for comfort, charm, and a little slice of serenity! 🌸✨

（由 Google 翻译）很棒，宁静祥和，而且非常干净。我们十月初入住了布法罗泉的房间，景色美极了！享用了免费的自制早餐和每晚的甜点。我们迫不及待地想再来，推荐给了我所有的家人和朋友！ （原文） Wonderful, peaceful and very clean. We stayed early October in the Buffalo Springs room and the view was amazing! Enjoyed the free home made breakfast and nightly desserts. We can't wait to return, recommended to all my family and friends!

（由 Google 翻译）乡村主题小屋装潢精美，可欣赏大烟山的壮丽景色。房间格外干净，设施齐全。工作人员热情友好，乐于助人。我们到得晚了，但他们帮我们安排好了。早餐是美味的自制甜点。每晚都有蛋糕或饼干供应。这片美丽的瑰宝是纯粹放松的所在。 （原文） Beautifully decorated country themed lodge with stunning views of the Smokie Mountains. Exceptionally clean rooms with all the extras. The staff was friendly and accommodating. We arrived late but they made arrangements for us. Breakfast was a delicious homemade treat. Cake or cookies were available every evening. This beautiful gem is a place of pure relaxation.

（由 Google 翻译）我该如何用语言来表达我和我女朋友（现在是我的未婚妻）在这里的兴奋和喜悦呢？我们住在金银花套房，简直太棒了，拥有绝佳的山景，更棒的是，阳台上还有一个可以欣赏山景的按摩浴缸。工作人员非常热情周到，每天晚上都提供甜点，每天早上还有自制早餐。 （原文） What can I say that would even be able to express the excitement and joy me and my girlfriend now Fiancé had here. We stayed in the honeysuckle suit and it was amazing it had the perfect view of the mountains and even better a hot tube on the balcony looking at the mountains as well. The staff was wonderful and they had desserts each night we was there and house made breakfast each morning.

（由 Google 翻译）田纳西州汤森的舞熊小屋 (Dancing Bear Lodge) 绝对是我最喜爱的拍摄地点之一，今年三月 Jeffrey 和 Lindsey 的婚礼更是在这个绝佳地点的又一次难忘体验。 我曾多次在这里拍摄，每次造访都让我想起我为何如此热爱这里。小屋坐落在静谧美丽的大烟山山麓，环境清幽私密，是庆祝人生中意义非凡时刻的理想之选。这里一年四季都风景如画，为拍摄精美照片提供了无限可能。 舞熊小屋的员工始终专业、细心、热情周到——不仅对新人和宾客，对供应商也同样如此。当然，这里的食物也不得不提！作为一名摄影师，婚礼期间我经常忙于拍摄，而这里供应商的餐点绝对是我吃过的最好吃的。精心烹制，绝对美味。 无论是拍摄婚礼还是只是顺便来这里享用早午餐，舞熊小屋都不会让我失望。我已经开始期待下次的访问了！ （原文） Dancing Bear Lodge in Townsend, TN is truly one of my favorite venues to photograph, and Jeffrey and Lindsey’s wedding this March was another incredible experience at this stunning location. I've had the joy of shooting here several times, and every visit reminds me why I love it so much. Tucked away in the quiet beauty of the Smoky Mountain foothills, the lodge offers a peaceful, intimate setting that’s perfect for celebrating life’s most meaningful moments. The natural surroundings are breathtaking year-round and offer endless opportunities for gorgeous photos. The staff at Dancing Bear is consistently professional, attentive, and welcoming—not just to the couple and guests, but to vendors as well. And I have to mention the food! As a photographer, I’m often on the go during wedding days, and the vendor meals here are hands-down some of the best I’ve ever had anywhere. Thoughtfully prepared and absolutely delicious. Whether I’m working a wedding or just stopping by for brunch, Dancing Bear Lodge never disappoints. I’m already looking forward to my next visit!

（由 Google 翻译）我们最近住在一间温馨的小木屋里，玩得非常开心！房子超级可爱，温暖舒适，内部空间充满了真正的山间小屋氛围——完全符合我们的期望。 工作人员非常友好热情，让我们的住宿体验更加完美。我们非常欣赏这里宁静迷人的环境，我们一定会再来的！ 我给4星而不是5星的主要原因是清洁度。我不小心掉了东西，翻到床底下，结果发现一大堆灰尘。我知道床底清洁可能不是每次都会有，但考虑到我们支付的价格，我本来希望他们能更注重细节。 另外，按摩浴缸也有点令人失望——水是绿色的，摸起来很黏，所以我们整个周末都没用。我们本来非常期待按摩浴缸，所以这很令人失望。 总的来说，这是一个非常迷人的地方，我们仍然会推荐它——只是希望下次清洁度和热水浴缸的维护能更好一些！ （原文） We recently stayed at a cozy little cabin and had such a fun time! The place was super cute and had a warm, homey feel with a true mountain cabin vibe inside — exactly what we were hoping for. The staff was very friendly and welcoming, which made our stay even better. We really appreciated how peaceful and charming the location was, and we definitely plan to come back! The reason I’m giving 4 stars instead of 5 is mainly due to cleanliness. I accidentally dropped something and looked under the bed, only to find a pretty big pile of dust. I understand that under-bed cleaning might not happen every time, but for the price we paid, I would’ve expected a bit more attention to detail. Also, the jacuzzi was a letdown — the water had a greenish tint and felt slimy, so we didn’t end up using it at all the entire weekend. It was something we were really looking forward to, so that was disappointing. Overall, it’s a lovely spot with a lot of charm, and we’d still recommend it — just hoping the cleanliness and hot tub maintenance will be a little better next time!

（由 Google 翻译）我去年八月在Dancing Bear结婚了，对场地和所有参与人员赞不绝口。我去过那里好几次，每次都能吃到最美味的食物，感觉无比舒适，彻底享受了整个过程。Kristy Watlington是最踏实的婚礼策划师，我愿意用一生去信任她！真是个神奇的地方！ （原文） I was married at Dancing Bear this past August, and cannot speak highly enough about the venue and everyone involved. I’ve been on site multiple times, and each time I have the best food, feel incredibly comfortable, and thoroughly enjoy my experience. Kristy Watlington is the most down to earth wedding planner who I would trust with my life! Such a magical place!

（由 Google 翻译）我们买下这栋房子是为了送给儿子和儿媳，让他们出去度假，但他们没法出去，所以我们决定自己也去度假。这片区域隐藏在美丽的群山之中，靠近烟山，有很多值得探索的好去处。我们的小格林布雷尔小屋干净整洁，设施齐全，包括烹饪设施，但我们选择外出就餐。家具很舒适。我们发现网络和有线电视服务出了点问题，这超出了他们的控制范围，但他们听取了我们的意见，公平地对待我们，我们对此非常感激。如果您需要一个美丽、宁静、美食兼具的地方，这里就是您的理想之选。 （原文） We bought this as a gift for our son and daughter in law to get away but they couldn’t get away so we decided to use it as a getaway for ourselves. The area is tucked away in the beautiful mountains close to the Smokey Mountains with many great opportunities to explore. Our Little Greenbrair cabin was clean and all the amenities including cooking but we chose to eat out. The furnishings were comfortable. There was a service issue with internet and cable which we found out was outside their control but they listened to us and treated us fairly which we really appreciated. If you need a place with beauty, peace, quiet and great food this is the place.

（由 Google 翻译）周末我们去附近短途旅行，就住在这里。我们住的是一间私人小木屋，布置得非常漂亮，床也很舒服。屋里还有一个烧柴的壁炉。门廊上有摇椅、秋千和热水浴缸。附近有两家餐厅、一家杂货店、一家咖啡馆和一家纪念品商店。工作人员非常热情友好，乐于助人。这里环境清幽，风景优美。以后每次来这附近我们肯定还会住这里。感谢你们让我们度过了一个美好的周末！ （原文） Made a quick weekend trip to the area. Stayed here. We had a private cabin. It was very nicely appointed. The bed was very comfortable. There was a wood burning fireplace. On the porch was a rocking chair, swing, and hot tub. There are two restaurants, a general store, a coffee shop, and a souvenir shop. The staff was very helpful and friendly. Very quiet and beautiful location. We will definitely stay here whenever we visit the area. Thanks for a wonderful weekend!

（由 Google 翻译）这里环境清幽宁静，独具特色。 当地居民热情友好，地理位置优越，前往大烟山国家公园的任何景点都十分便捷。鸽子谷、加特林堡、大烟山国家公园、玛丽维尔和诺克斯维尔等地都只需几分钟即可到达，无需花费数小时。 这里的自行车道也令人赞叹。 （原文） Truly peaceful and a unique setting. Friendly folks abound and the location is perfectly located for any area in the Smokys that you want to visit. Pigeon Forge, Gatlinburg, Great Smoky Mountains National Park, Maryville, Knoxville can be reached in minutes, not hours. The bicycle trails here are amazing.

（由 Google 翻译）我老公决定带我们五个人去吃早午餐……一个美好的周日早午餐！结果，我只能说，这完全不是那么回事！我看到广告上写着“……顶级美食，顶级厨师……”真的吗？真是太丢人了，太令人失望了。从令人失望的“自助餐”到点鸡蛋，再到糟糕的服务……我实在无法理解任何人会为这样的体验感到自豪。这是大家对这次糟糕体验的集体评价。 （原文） My husband decided we were going to go for brunch, 5 of us…..a beautiful Sunday Brunch! Well, all I can say is it was everything NOT! I read “……top food, top Chef….” Really? How embarrassing and disappointing. From the sad “Buffet” to ordering eggs to the lack of service….there is no way that I can comprehend anyone being proud of this. This is a collective review on a huge let down.

（由 Google 翻译）我们住得很愉快！彼得和布伦达热情好客，准备了美味的早餐！房子非常干净，充满魅力。烘焙食品和其他小食也非常贴心。我们可以轻松地步行到市中心，享受周边的景色。 （原文） We had a wonderful stay! Peter and Brenda were welcoming and prepared delicious breakfasts! The house is very clean and full of charm. The baked goods and other treats were a very nice touch. We were able to easily walk downtown and enjoy the area.

（由 Google 翻译）我强烈推荐这家超棒的民宿！他们热情好客，提供各种小吃、饮料和烘焙食品，每个房间都配备了您可能需要的一切；他们还配备了豪华游戏室、许多舒适的休闲区，以及一份超棒的美味早餐！ 此外，韦恩斯维尔的餐厅和购物场所都很棒！ （原文） I highly recommend this amazing B&B!! They give incredible hospitality through snacks/drinks/baked goods and outfitting each room with every aspect you might need; a deluxe game room; many cozy areas to relax; and an awesome delectable menu for breakfast! Plus, Waynesville is a great town for restaurants and shopping!

（由 Google 翻译）Andon-Reid Inn 绝对配得上五星好评，甚至更高。我和妻子在这里住了几天庆祝结婚纪念日，体验非常愉快！这里的氛围、环境、整洁程度、员工的热情和专业精神，以及服务都堪称一流。以后我们再来这附近，一定会再来的。 （原文） The Andon-Reid Inn earns every bit of of a 5 star rating and then some. My wife and I stayed for several days celebrating our anniversary and couldn't be happier with the experience! The atmosphere, grounds, cleanliness, warmth&professionalism of tge staff, and service are all of the very highest caliber. Definitely will return when we find ourselves in the area.

（由 Google 翻译）我和妻子上周末住在这里。服务非常出色，远远超出了我们的预期。Brenda 和 Peter 是非常棒的房东，他们愿意尽一切努力满足我们的需要。我们提出了饮食限制，他们说没问题。我们还得提早离开，所以他们给我们准备了一份打包好的外带早餐。房子很漂亮，而且距离韦恩斯维尔市中心只有 2 分钟车程。强烈推荐！ （原文） My wife and I stayed here this past weekend. The service was exceptional, far beyond our expectations. Brenda and Peter were excellent hosts, who were willing to accommodate us in every way we needed. We presented dietary restrictions and were told it was no problem. We also had to leave early, for which we were given a to go breakfast nicely packaged. The home was beautiful and location was only a 2 min drive from downtown Waynesville. Couldn’t recommend more!

（由 Google 翻译）我和丈夫去年为我们的婚礼租了这家住宿加早餐酒店，不幸的是，同时举行了两场葬礼，这使得从外地来参加婚礼的家人变得非常困难，我们不得不取消。押金不可退还，但布伦达和彼得非常友善，给我们寄了一张优惠券，让我们下次和他们住在一起。我们住了两晚，这里很漂亮，服务很棒，食物也很棒。我们想要并预订的房间（山景房）的景色比预期的更令人印象深刻。他们每天晚上都有款待（我怀孕了，所以我肯定滥用了这个）加上一个精美的茶站（茶是我的最爱）。他们记得我们的婚礼，当我们到达那里时，他们给了我们不含酒精的起泡酒和饼干，我们整晚都在他们的游戏区玩游戏。我们无法充分表达这对我们来说有多么有趣，因为我们有借口走出家门。一定会回来的！太感谢了！！！ （原文） My husband and I had rented the bed and breakfast out last year for our wedding, and unfortunately had two funerals come up in that same time that made family traveling from out of town to stay for the wedding extremely difficult and we had to cancel. The deposit was non-refundable but Brenda and Peter were so kind as to send us a voucher to stay with them another time. We stayed two nights and it was beautiful, great service, and amazing food. The view from the room we wanted and booked (mountain view room) was even more impressive than expected. They had treats every evening (I’m pregnant so I definitely abused this) plus a fancy tea station (tea is my favorite). They remembered our wedding and gifted us non alcoholic bubbly and cookies waiting when we got there, we played games in their game area all night. We can’t express enough how fun this was for us to have an excuse to get out of the house. Will definitely be back!!! Thank you so much!!!

（由 Google 翻译）温馨舒适的旅馆，处处彰显特色！温馨宜人，干净舒适，室内外都设有充足的休憩空间，环境优美。每日供应美味早餐和小吃。附近还有风景优美的徒步路线和购物场所！ （原文） Lovely Inn with numerous special touches! Warm, inviting, clean and comfortable with plenty of places to relax inside or on the beautiful grounds. Delicious gourmet breakfasts and snacks provided daily. Scenic hiking and shopping nearby too!

（由 Google 翻译）这次住宿体验太棒了！房东非常体贴，满足了我们的饮食需求。每天的早餐和点心都非常美味！ （原文） Such a great stay! Hosts were very accommodating to our dietary needs. Breakfast and snacks were amazing every day!

（由 Google 翻译）在 2 间卧室/2 间浴室的全套厨房单元中住了 3 晚。这个地方经过了非常漂亮的装修。房间干净、安静，地理位置优越，方便前往 PF 和 G'burg 地区的大部分地区，而且不会陷入混乱。建筑做得非常好，步行即可到达多家餐厅，这也是一个巨大的优势。 一些缺点是花洒淋浴喷头和大床。如此出色的装饰和细节，营造出不错的住宿环境，但我们的卧室足够容纳一张特大号床。对于任何长发的女士来说，淋浴喷头的水流非常低并且淋浴喷头缺乏压力是一种痛苦。整个地方只有两次失误，仅此而已。 停车位很紧张，尤其是如果您有卡车的话，尽管小街对面有很多夜间停车位。我们发现餐厅顾客在晚上 9 点至 10 点左右将车停在酒店时段。如果您要在晚上 10 点或更晚结束一天的行程，通常可以在前面找到一个座位。 入住当天前台小姐姐态度非常好，很有礼貌！ （原文） Stayed for 3 nights in a 2 bedroom/2 bath full kitchen unit. The place has been very nicely renovated. Clean, quiet rooms with a great location that's convenient to much of the PF & G'burg area without being in the middle of mayhem. Building is very nicely done with walking to multiple restaurants that is a huge plus also. A couple cons would be the rain shower heads and queen beds. So much great decorating and details for nice accommodations but the bedroom we had was large enough for a king. For any ladies with long hair, the shower heads very low water flow and lack of pressure with the rain shower heads is a pain. Only two misses on the whole place and those are it. Parking is tight, especially if you have a truck, although there are lots of spaces across the side street that are available at night. We found the restaurant customers park in the hotel slots time around 9-10 PM. If you are ending your day at 10 PM or later you could normally find a spot out front. The lady at the front desk out day of check-in was extremely courtesy and polite!

（由 Google 翻译）我出差时只在这里住了一晚，就被这里的美好所震撼。前台的Brandy超级好，公寓式的房间干净整洁，感觉就像一间小房子而不是酒店，楼下的餐厅也很棒。几个月后我还要再来这里，我一定会再次预订这里。 （原文） I stayed here for just one night on a work trip and was blown away by how nice this place is. Brandy at the front desk was super nice, the apartment-style rooms were clean and felt like a small house as opposed to a hotel, and the restaurant downstairs was terrific. I have to come back to town in several months and I will most definitely be making reservations here again.

（由 Google 翻译）很棒的酒店——性价比超高，孩子们很失望我们只住了两晚。前台的Brandy非常乐于助人，我们深夜抵达时，她竭尽全力与我们沟通。酒店位置也很好，去周边景点也很方便。唯一的缺点是停车有点混乱（提前看地图可能会有用），不过我们最终还是找到了。 （原文） Great hotel - an absolute gem for the price, and my kids were bummed we only were staying two nights. Brandy at the front desk was extremely helpful, and went above and beyond to communicate with us as we were arriving late at night. Location is convenient to area attractions, too. Only complaint is that the parking is a bit confusing (a map in advance might be useful), but we certainly figured it out.

（由 Google 翻译）我们到了这里，发现一个（或者几个）盘子很脏，我们平时不怎么用。他们要求你帮忙清洁，如果你除了吃饭和/或睡觉之外做其他事情，他们就会根据我在报纸上看到的价格加价（50-350美元）。我家人通过booking.com付款时，他们还试图把价格抬高到报纸上的价格。这家餐厅太烧钱了，不值得你光顾。 （原文） We got here and one (or some we didn't use a lot) of the plate(s) are dirty. They ask you to do the cleaners work, and if you do anything other than eat and/or sleep they add charges ($50-$350) from what I saw in the paper. They also tried to put more then what we paid for on the paper when my family paid through booking.com. This is a money hungry place that is not worth your time.

（由 Google 翻译）他们的员工是我遇到过最差的，总经理一点也不友好，也根本不配合。 Booking.com 团队正在多次联系贵酒店，就我取消 6 月 1 日至 5 日预订一事进行沟通。 我于 6 月 1 日通过贵酒店前台代表致电，告知由于街道噪音，我们将离开并入住另一家酒店。在与前台人员的通话和沟通过程中，我被告知必须通过 Booking.com 而不是贵酒店取消预订，因为预订是通过他们完成的，才能获得退款。 我们只住了一晚，到现在他们还没有回复我的电子邮件、Booking.com 的电话或信息。 （原文） They have the worst staff I ever dealt with and their general manager is not friendly or cooperative at all. Booking.com team are following up with your hotel several times regarding
the cancellation of my booking which for the period of June 1st till 5th. I called through your reception representative on June 1st that due to the street noise we are leaving and staying in another hotel. During our call and the discussion with the receptionist, I was advised that the cancellation has to be through Booking.com not through your hotel as the reservation was done through them in order to get the refund. We stayed for only 1 night, and till now they are not responding to my emails or booking.com calls or messages

（由 Google 翻译）酒店很棒，天花板很高，干净宽敞！厨房设施齐全，还有洗衣机/烘干机，真不错！空调效果很好，寒冷的夜晚还有壁炉！唯一的缺点是噪音——走廊的噪音很容易传到房间里，酒店门前的垃圾桶清运（可能吧？）清晨噪音特别大（好几个早上都是这样）。除此之外，一切都很棒！ （原文） Lovely hotel, nice high ceilings, clean and roomy! Nice to have a full kitchen and washer/dryer! A/c works great and fireplace on cold nights! Only complaint is noise- hallway noise travels easily into rooms and dumpster pickup (maybe ?) out front of hotel was super loud early morning.( multiple mornings) Otherwise wonderful!

（由 Google 翻译）今天我们来到酒店办理入住，这是我们举办家庭婚礼以来第一次入住。 真是个惊喜！我们住的是三居室，非常满意。 酒店的历史氛围非常温馨，房间也很棒。我们住的是一间宽敞的主卧，另外还有两间很棒的房间。 厨房设施齐全，配有冰箱、洗碗机、炉灶和烤箱，甚至还有碗碟、玻璃杯和餐具。 酒店有一个小型燃气壁炉，不知什么原因，我们尝试的时候它没有打开，不过没什么大不了的。 非常满意这里的住宿条件，强烈推荐。 （原文） We came to the hotel and checked in today and this was our first visit since we have a family wedding. What an awesome surprise. We have a 3br accommodation and couldn't be more pleased. The historic nature of the hotel is so cute and the rooms great. We have a nice size master, and 2 other great rooms. It has a full kitchen with fridge, dishwasher, stove and oven and they even have dishes and glasses and utensils. There is a little gas fireplace which for whatever reason didn't come on when we tried but no big deal. So happy with the accommodations and highly recommend.