(由 Google 翻译)这是我一生中最糟糕的经历之一。那天是同事的生日,所以我通过 DoorDash 订了三份普通大小的铁板烧,不是午餐,12:40 取餐,因为当我点击在线订购时,他们的网站会带我到那里。我 12:32 到达,告诉女孩我来取在线订单,我来得有点早。她说他们的系统和 DoorDash 搞混了,所以他们收不到订单,她得去找经理看看该怎么办,当然事情就是这样发生的我不介意,她回来说经理只能通过她的手机看到,他们刚刚下了订单,“不超过 20 分钟”就会准备好,我说好的,我要在车里等,因为我有一个不会融化的蛋糕,她说,“好的,我们有路边停车位,你把车停在那里,我带给你。”我说好的,谢谢,然后把车停在那里。 40分钟后,我打电话过去,她说“哦,是的,他们正在装袋,抱歉让您久等了”,然后我的车开始摇晃并过热。我关掉了车,我已经在100华氏度(约37摄氏度)的路边停车位等了50分钟,车发动不起来,熄火了。我走进去,因为天气很热,我得告诉他们我不能走了,那个女孩说“哦,我去拿”。我说我的车熄火了,所以我需要等拖车。从那以后,她和她的同事(显然是经理)就不理我了。那个女孩把食物放下,我去拿蛋糕放在我旁边,这时“经理”开始嘲笑我,并在顾客面前取笑我。我接到拖车的电话,试图告诉女孩们还需要30分钟,我在她们的柜台前站了5分钟,直到我看过去,看到“经理”在笑着用电脑发短信。我拿着食物在中间区域等着。除了那个明显毫不在意的女孩,没有人跟我说话,也没有人道歉。经理简直是耻辱,实际上整个餐厅都简直是耻辱。这虽然不是重点,但我们还是要说,我们每人点了20美元的主菜,结果却变成了这样……连应该配的菜都没有。那些员工真恶心,缺乏基本的人道……总而言之,我下午12:32到的,2:10所有员工都走后才离开,我一个人在外面等餐车。
(原文)
This was one of the worst experiences of my life. It was a coworkers birthday so I ordered 3 of the regular size, not lunch, hibachi meals for pick up at 12:40 via DoorDash because when I clicked online ordering that is where their website took me. I arrive at 12:32 and tell the girl I am there to pick up an online order and I am a bit early. She says their system is messed up with DoorDash so they don’t receive them, she would have to go to a manager and see what to do, of course things happen I don’t mind, she comes back saying the manager only can see it via her phone and that they just now put the order in and it’ll be ready “in no more than 20 minutes” I said okay I’m going to wait in the car because I have a cake that can’t melt, she said,” okay we have curbside, park there and I’ll bring it to you.” I said ok thanks and parked there. 40 minutes later, I call and she goes “oh ya they’re bagging it up now sorry for the wait” then my car starts shaking and overheating. I turn the car off, I’ve been waiting in the 100 degree curbside spot for 50 minutes now, and the car won’t start, it’s dead. I walk in because it’s hot and I need to tell them I can no longer leave and the original girl goes “oh I’ll go grab it”. I said well my car has died so I need to wait for a tow truck. Her and her coworker who was clearly the manager ignored me ever since that point. The original girl set the food down and I went to get the cake and set it down next to me, at this point the “manager” starts laughing and making fun of me to a customer. I get a call from the tow truck and try to tell the girls it’ll be 30 minutes, I stand at their counter for 5 minutes until I look over and see the “manager” laughing and texting on her computer. I took the food and waited in the middle area. Nobody said a word to me, nobody apologized except the girl who clearly couldn’t care less. The manager is an absolute disgrace this whole restaurant is an absolute disgrace actually. And this is not the point but again, we ordered the $20 entree each and this is what we got…. Not even everything that was supposed to come with it. Those employees are disgusting and lack basic human decency…. All in all I arrived at 12:32 pm and left at 2:10 pm after all the employees left, I was outside alone waiting for the truck.