(由 Google 翻译)我一个月前在TripAdvisor上发过这个帖子,但感觉没人看。所以分享一下,看看能不能改善一下。
别忘了汉堡酱!
2025年5月15日下午4点到5点在店里做汉堡的人,真该好好学学阅读。
我本来不打算写评论,但这7个订单里,我已经6次忘记了披萨最美味的关键配料。
总的来说,我很喜欢这家店的披萨。一直都很好吃,服务也一直很礼貌,司机也很棒。
但他们总是出现这样的情况:一个或几个员工要么不会数数,要么不会读,要么就是故意不仔细阅读和核对订单。
我每次都点同样的披萨。一个大号的自选四种配料披萨,14英镑。我总是点(烧烤酱、低脂奶酪。四种配料是碎牛肉、坦都里烤鸡、橄榄和那难以捉摸的汉堡酱)。
我连续五次打电话说我的披萨少了汉堡酱。第六次点的时候,汉堡酱竟然也少了,因为我特意在点餐后打电话告诉他们“别忘了汉堡酱,因为改正它既浪费我的时间,也浪费他们的时间和金钱。”
这次,我选择相信他们,点了平时的披萨。
你瞧,我打开盒子一看……汉堡酱竟然没有!
于是我打电话过去,他们只是例行道歉,并提出重新做一份。但不是重新做我的订单,而是重新做一份芝士汉堡披萨,以确保我能拿到酱汁。我觉得他们最后说“虽然公司要花钱,但顾客永远是对的”的语气有点讽刺。但我还是放弃了,现在开始等待。
之后我意识到我没点芝士汉堡的原因是我不能吃洋葱,而且酸黄瓜让我胃不舒服。如果我想点芝士汉堡披萨,我早就点了,之前他们已经重新做了我的订单。
这真是太浪费食物了,因为我们家连两个披萨都吃不下。除了浪费他们的时间和金钱之外,还因为员工无法核对订单。
我刚收到我的“替换品”,尺寸不对(我点的是大号,结果送到的是中号),酱汁太浓了,我觉得这是他们讽刺披萨的方式。照片附在TripAdvisor的原始文件上。我觉得负责的人其实不在乎,因为如果他们在乎,就不会允许这种愚蠢的错误发生。
我费了好大劲才忍住不说任何负面评价,因为如果不好听,我宁愿什么都不说。但也许这样做可以重新培训那些经常犯这种错误的人。对某些人来说,这是一种奢侈。我们,你应该更自豪地第一次就把事情做好。
总之,希望这能帮到别人。
真可惜,因为只要做对了,就很好。
(原文)
I posted this on Trip Advisor a month ago but don't think it's being looked at. So sharing here if it helps improve things.
STOP FORGETTING THE BURGER SAUCE!
Whoever was in store cooking 15/5/25 between 4 and 5pm, needs a lesson in reading.
I wasn't going to review, but this is the 6th time out of 7 orders where the main part that makes the pizza amazing has been forgotten.
In general, I really enjoy this branch's pizzas. Always tasty, always polite and courteous and really great drivers.
But there has been a pattern where one or maybe more of their employees either can't count, can't read or are choosing not to read and check the order properly.
I order the same pizza EVERY TIME. A large create your own FOUR TOPPING fir £14. I always order (bbq sauce, reduced fat cheese. 4 Toppings are ground beef, tandoori chicken, olives and that elusive BURGER SAUCE.
5 times in a row, I have had to call to state that my pizza is MISSING the burger sauce. The 6th time I ordered, it came with it because I purposely called the store after ordering to tell them "not to forget the burger sauce, because it wastes my time and their time and money having to correct it."
This time, I gave them the benefit of the doubt and ordered my usual.
Lo and behold, I opened the box and look...NO BLOOMING BURGER SAUCE!!!
So I call up, I get the standard apology and the offer to remake. But not remake my order, remake a CHEESEBURGER pizza to make sure I get the sauce. I feel the tone is a little sarcastic towards the end by telling me "it costs the company money but the customer is always right". But I leave it and now waiting.
After I realise the reason I don't order the cheeseburger is because I can't eat onion and the gherkins upset my tummy. If I wanted a cheeseburger pizza, I would have ordered it and previously they have remade my actual order.
It's such a waste of food too because we can't eat 2 pizzas in our house. On top of costing their business time and money, just because an employee can't check their order.
Just received my "replacement" which is the wrong size (I ordered large and it's a medium that's arrived) and the sauce is so saturated, I think it was their way of being sarcastic with a pizza. Photo attached on Trip Advisor original document. I feel like who ever is in charge doesn't actually care because if they did, they wouldn't allow such silly mistakes.
It takes a lot to get me to the point I'd put anything negative as I prefer to say nothing, if it's not nice. But maybe by doing this the person making this constant mistake can be retrained. This is a luxury for some of us and you should take more pride to get it right first time.
Anyway. Hope this helps someone.
Such a shame,because when it's right, it's good.