I spent several nights here as part of my honeymoon. Unfortunately, this stay was the worst part of my honeymoon, and I don’t plan to return to the Park Hyatt Zanzibar. There were several issues throughout my stay, including service issues and issues with the hotel itself.
Service at the hotel ranged anywhere from non-existent, to atrocious, to mediocre, and very rarely left a positive impression.
As a few service issues:
1. I had quite a few issues throughout my stay, including a phone call from room service that woke me up at 2am (I did not order room service) and issues with the TV randomly turning on in the middle of the night and waking me. I was assured someone would get in touch with me to help make this right, yet no one ended up following up. I even spoke with someone from their management team at breakfast twice who assured me there would be a resolution, and yet no one managed to follow through on this.
2. On a similar note, we asked for the hotel to make us a dinner reservation at Beach House one night. The hotel never bothered to confirm our reservation, so we ended up just going to the restaurant to confirm that the reservation had been made.
3. We switched rooms and were assured someone would come in 5 minutes to help us with our bags. No one showed up for 20 minutes so we transferred our bags ourselves. Obviously we are more than capable of carrying our luggage, but this is yet another promise made that wasn’t kept. Of course, staff quickly saw us moving our bags and then helped us, soliciting a tip afterwards.
4. It was nearly impossible to get service by the pool most days. On my final day at the hotel, a server didn’t show up until 2.5 hours after I arrived at the pool. The servers at the pool also aggressively asked us to sign our bill immediately after eating lunch, when we likely weren’t done ordering for the day. There were a few days where we ended up signing multiple bills by the pool for lunch and drinks later in the day. Not a big deal, but this added further friction to an already suboptimal stay.
There are ads throughout the hotel that say “Luxury is Personal,” yet my stay was neither luxurious nor personalized.
As a few examples:
1. The pool chairs are in rough shape. Many of them are caved in, falling apart, and very uncomfortable. Additionally, the towels by the pool are poor quality and certainly not what I would call luxurious. There also frequently were not any towels by the pool, and when they were replenished, staff would bring no more than 3, so they would quickly run out again.
2. Windows at the hotel are not sound proof. My first room was on the side of the hotel on the road and it was so loud we asked to move. We ended up with an upgrade to a sea view (which we really appreciated!) and while this was a much nicer view, the sounds from the vendors and boats on the beach were incredibly noisy and made it difficult to relax in the room.
3. The Park Hyatt’s dining outlets all had a tip section on the receipt, while most places we went to in Stone Town did not solicit tips. Similarly, most staff at the hotel solicited tips, including the spa staff, where tips were already included in the prices per the treatment menu. This made me feel like a walking ATM when prices were already significantly more expensive than similar restaurants in Stone Town, and cheapened my experience further.
While my stay was generally quite bad, I want to highlight the following positives from our stay:
1. The front desk staff packed us dinner for our very late departure from Zanzibar on our last day. I really appreciated this, and this was the first instance where our stay felt somewhat personalized.
2. Breakfast was quite good. I loved the fresh coconuts!
The Park Hyatt Zanzibar has the potential to be a great hotel, but needs some serious work in both service and general maintenance/upkeep. I cannot in good faith recommend anyone stay at this hotel based on my experience.