(由 Google 翻译)这是我第三次从 Budget 租车,但遇到了车辆完全肮脏的问题!这是关于金块的预算位置。但这一次他们向我收取了 150 美元的清洁费,因为我们提车时座位上已经有污渍了!这些污渍看起来太旧了,我以为这是永久性的污渍,而且预算人员不可能没有看到它。大部分污渍都在后座上,无论如何我都不会使用它,所以我很乐意使用那辆车。在 Budget Golden Nugget,代表查克没有解释我们如何在租赁车辆时记录车辆的任何问题。此外,车辆附近没有代表在取回车辆时协助记录损坏情况,就像在机场一样。我总是从 Budget Golden Nugget 租车(10 次以上租赁),但没有人解释过如何在取车时记录任何问题。但这是他们第一次因为别人的不洁行为而指控我!看看前三张照片,告诉我这些污渍看起来有多久了!我是一个成年人,我不抽烟,而且我的后座上根本没有孩子或任何人!我去拉斯维加斯旅行并租了这辆车每天往返医院。更糟糕的是,当我们还车时,卡利托(我想这是他的名字)在停车场检查了车辆,并且没有在他提供给我的文件上注明任何污渍或问题,因为他知道这些污渍是老的!!我在还车几天后收到了这笔费用。我是 Golden Nugget 的董事长,每隔一个月去那里一次,我总是从 Golden Nugget 的 Budget 租房,我再也不会因为这个骗局而从他们那里租房了!从 Budget 租车时,请在取车前拍下您的车辆照片,以免上当受骗!
此外,我给 Budget Golden Nugget 的经理 Jai Bryant 打了两周电话,并留下了几封语音邮件,但他从未回复过我的电话。我通过公司办公室升级了有争议的费用,代表说他们有一个新的系统,可以在每次租赁后检查租赁是否有任何污渍、污垢、碎片、损坏,以便客户得到一辆漂亮干净的车辆。所以由于这个新系统,污渍必须来自我。这完全是胡说八道,因为我刚刚从他们那里租了另一辆车,并在取回它时拍了照片,只是为了展示预算车辆有多脏。看看最后四张照片,我这次记录了污渍和划痕,这证明他们没有在每次租车后检查车辆。他们等到情况变得非常糟糕时才进行清洁,然后向最后一个租户收取清洁费。租房者要小心!!!
此外,他们没有向我提供带有日期标记的损坏照片或车辆清洁后的照片。所以没有证据表明他们甚至清理过它,而且污渍的照片可以随时在任何车辆上拍摄(前三张照片是他们发给我的)。预算很便宜,他们的客户服务也很便宜!他们这样操作并向无辜者收取他们没有造成的损害,真是太可悲了!
更新:
在发布这篇评论并向 Budget 发送几封电子邮件后,安娜打电话给我,说这是一个错误,150 美元的清洁费是为在我之前租用的客户准备的。安娜非常好,但如果我没有对这项指控提出异议,我就会为我没有做的事情付出代价!
(原文)
This is the third time that I rented from Budget and had an issue with the vehicle being completely filthy! This is regarding the Budget location at the Golden Nugget. But this time they charged ME a $150 cleaning fee for stains on the seats that were already there when we picked it up!! The stains looked so old that I thought it was permanent stains and there’s no way the budget employees didn’t already see it. Most of the stains were in the backseat, which I was not going to use anyway so I was fine with using that vehicle. At Budget Golden Nugget the representative Chuck did not explain how we could document any issues with the vehicle upon renting it. Also, there was no representative near the vehicle to assist with documenting the damages upon retrieval as there is at the airport location. I ALWAYS (10+ rentals) rent from Budget Golden Nugget and no one has ever explained how to document any issues upon picking up the vehicle. But this is the FIRST TIME they charged ME for someone else’s uncleanliness!! Take a look at the first 3 pics and tell me how old those stains look! I am a grown adult, I do not smoke cigarettes, and I had no children or anyone in the rear seat at all! I traveled to Las Vegas and rented this vehicle to go to/from the hospital every day. And the worse part is when we returned the vehicle, Carlito (I think that was his name) was in the parking garage, inspected the vehicle, and did not notate any stains or issues on the paperwork he provided me because he knew the stains were old!! I got this charge days after returning the vehicle. I am a chairman at Golden Nugget and travel there every other month, I always rent from Budget at the Golden Nugget, and I will never again rent from them for this SCAM!! Please take photos of your vehicle when renting from Budget, prior to taking the vehicle so you don’t get scammed!
Also, I called the manager of Budget Golden Nugget, Jai Bryant, for two weeks and left several voicemails and he has never returned my calls. I escalated the disputed charge through the corporate office and the representative said they have a new system of checking rentals for any stains, dirt, debris, damage after every rental so that customers get a nice and clean vehicle. So because of that new system, the stains have to be from me. That’s total BS because I just rented another vehicle from them and took pics upon retrieving it, just to show how dirty Budget vehicles are. Look at the last 4 photos, I documented the stains and scratches this time which is proof that they don’t check the vehicle after every renter. They wait until it gets really bad to clean it then charge the last renter the cleaning fee. Renters beware!!!
Also, they did not provide me with date stamped photos of the damage or photos of the vehicle after it was cleaned. So there’s no proof that they even cleaned it and the photos of the stains could have been taken at anytime in any vehicle (first 3 photos were what they sent me). Budget is cheap and their customer service is cheap too! It is so sad that they operate this way and charge innocent people for damages they did not do!!
UPDATE:
After posting this review and sending several emails to Budget, Ana called me and said it was a mistake, that the $150 cleaning fee was intended for the customer who rented BEFORE me. Ana was very nice but had I not disputed this charge, I would’ve paid for something I didn’t do!