夏洛特中43个最佳儿童友好酒店

（由 Google 翻译）很棒的酒店！干净整洁，环境温馨舒适。房间宽敞，晚上的鸡尾酒也很棒，酒店提供的各种设施和服务都很齐全。 酒吧的克里斯非常热情周到，同时服务多位客人，并不断询问每位客人的需求。客户服务一流。前台工作人员也彬彬有礼，乐于助人。感谢酒店提供的优质服务。 （原文） Great hotel! Clean, welcoming environment. Enjoyed the spacious room, evening cocktails and all the amenities they offered. Chris at the bar was awesome, serving multiple guests and kept checking in on everyone. Excellent customer service. Front desk staff was courteous and helpful. Thanks for a great stay.

（由 Google 翻译）Chris@bar 是一位出色的调酒师，他竭尽全力确保客人感到宾至如归、无微不至。从我入座的那一刻起，他就一直细心、友好、专业。他不仅调制出绝佳的饮品，更以积极的态度和真诚的款待，让整个体验更加愉悦。Chris 甚至在我开口之前就预见到了我的需求，而且他的服务快捷高效，丝毫没有催促的感觉。 如果您正在寻找一位优质服务且真正关心您享受美好时光的调酒师，那就来找 Chris 吧，您绝对不会失望！ （原文） Chris@bar is an outstanding bartender who goes above and beyond to make sure guests feel welcomed and taken care of. From the moment I sat down, he was attentive, friendly, and professional. He not only made excellent drinks but also made the experience enjoyable with his positive attitude and genuine hospitality. Chris anticipated needs before I even had to ask, and his service was quick without ever feeling rushed. If you’re looking for great service and a bartender who truly cares about making your time enjoyable, ask for Chris, you won’t be disappointed!

（由 Google 翻译）吧台的克里斯真是太棒了！从我坐下的那一刻起，他就让我感到宾至如归，倍受关怀。他友善、专业，显然对自己的工作充满热情。我的酒调得完美无瑕，他时不时过来询问，恰到好处，既不会让人觉得被打扰，也不会让人觉得被过度打扰。看得出来，他真心希望每位客人都能拥有美好的体验。多亏了克里斯，我的这次光临轻松愉快，令人难忘。我一定会尽快再次光临！ （原文） Chris at the bar was absolutely outstanding! From the moment I sat down, he made me feel welcome and taken care of. He was friendly, professional, and clearly takes pride in what he does. My drink was perfect, and he checked in just the right amount without being overbearing. You can tell he really enjoys making sure guests have a great experience. Thanks to Chris, my visit was smooth, fun, and memorable. Definitely looking forward to coming back soon!

（由 Google 翻译）Chris 绝对是我遇到过的最好的调酒师之一。他友好、专业，总是让你一坐下就感到宾至如归。每次的酒水都恰到好处——完美平衡、创意十足、精心调制。真正令人赞叹的是他的服务；[Name] 会记住你的喜好，主动询问但又不会显得傲慢，并且营造出轻松愉悦的氛围。无论你是想快速小酌一杯，还是想度过一个美好的夜晚，Chris 都能满足你的需求。 （原文） Chris is hands down one of the best bartenders I’ve ever had. Friendly, professional, and always makes you feel welcome the moment you sit down. The drinks are spot on every time—perfectly balanced, creative, and made with care. What really stands out is the service; [Name] remembers preferences, checks in without being overbearing, and keeps the atmosphere fun and inviting. Whether you’re looking for a quick drink or to spend the evening, you couldn’t ask for a better bartender

（由 Google 翻译）因为工作，我经常出差。我住过你们的酒店。它们都很棒，员工也都很棒。但这次前台的卡西亚真是太棒了。我无法用言语形容她有多么出色。从办理入住开始，她那温暖热情的微笑，那亲切的声音，让你感觉自己不仅仅是普通的客人，更是一种宾至如归的感觉。她乐于助人。总之，她在你们酒店的出现让一切都变得更好。 （原文） For work, I travel a lot. I stay in your hotels. They’re all great and the people have been great. But this time the front desk person Kasia Was amazing. I can’t describe exactly how.Started with the check-in The warm welcoming smile, the kind voice that made you feel welcome instead of just being a guest. Her helpful manner. Basically her presence in your hotel makes everything better.

（由 Google 翻译）地理位置优越，附近有餐厅，步行即可到达。如果您入住的房间门是关闭的（例如，把孩子放在折叠沙发上），请注意，如果关上卧室门，卧室会很热，而客厅会很冷。我更喜欢用希尔顿的App办理入住，不用去前台，但这家酒店必须去前台领取早餐券，而且需要实体钥匙才能进入泳池区。他们还会要求您到前台领取银级水瓶，而不是放在房间里。早餐很美味，工作人员也很周到。酒店本身还不错，但如果所有手续都需要在前台办理，那为什么还要提供无钥匙入住服务呢？ （原文） The location is good with nearby restaurants to walk. If you are in a room where the doors close (such as putting your children on the pull out couch), note that the bedroom stays hot while the livingroom is freezing if you close the bedroom door. I prefer to check in on my Hilton app to skip the front desk but at this location you have to go to the front desk to get vouchers for breakfast and you need a physical key to get into the pool area. They also make you go to the front for the silver status water bottles instead of keeping them in the room. The breakfast was tasty and staff were very attentive. It was fine but why have keyless check in if you need to stop at the front for everything?

（由 Google 翻译）地理位置绝佳！服务一流！房间真的非常舒适（枕头更好了）。Keisha、Joanne 和 Jerry 都是非常棒的员工。我绝对会推荐这里作为度假目的地！我已经计划很快再来♥️ （原文） Location was great! Service was amazing! Rooms were really, really nice(better pillows). Keisha, Joanne and Jerry were awesome staff. I would definitely recommend this location for a vacation! Making plans to come back soon♥️

（由 Google 翻译）他们的工作人员很有礼貌，我对工作人员没有任何问题。给我的第一个房间，钥匙坏了。他们给了我第二个房间，结果发现暖气不起作用。我尽量不让这件事困扰我，因为我在那里呆了几个小时，直到早上的航班。当我醒来时，我正在刷牙，浴缸里有两只蟑螂。我抓起我的物品并尽快离开。现在我正从在如此寒冷的房间里睡觉而患的严重感冒中恢复过来。 （原文） They staff was polite, I had no problem with the staff. The first room I was given, the key didn't work. I was given a second room and turned out that the heat didn't work. I tried not to let that bother me since I was there for a few hours until my morning flight. When I woke up, I was brushing my teeth and there was 2 roaches in the tub. I grabbed my items and I left as fast as possible. Right now I'm recovering from a terrible cold from sleeping in such a cold room.

（由 Google 翻译）虚假广告与他们在网上宣传的完全不一样。 1.这里什么都用不了。冲水马桶坏了。没有基本的洗漱用品。只有一小块肥皂可以洗手。咖啡机、熨斗、电视在房间和酒店里都不能用。 2.房卡多次失效，我经常要回到前台修理。 3.所有设备都老旧生锈了。 4.房间肮脏潮湿。空调又老又暗，坏了。 5.前台小姐态度粗鲁，半睡半醒，毫无礼貌。 6.酒店有Clarion酒店的标志，但没有Ramada Plaza的标志，这让人很困惑。 7.没有咖啡杯或水杯。水壶里装满了冰块，大堂和房间里都没有水喝。 8. 房间门坏了，打开后关不严，让我感觉不安全，整晚都睡不着。 9. 整个房间都弥漫着一股臭味，让我感觉很不舒服。我太累了，没法和半睡半醒、毫无礼貌的前台争吵。 10. 没有食物、水，也没有付费早餐。 糟糕的体验，我再也不会住在这里，即使有什么紧急情况也不会住。这完全是敲诈，简直是骗局。 （原文） FALSE ADVERTISING WASN'T ANYTHING LIKE WHAT THEY HAVE PICTURED ONLINE. 1.Nothing works here. Flush didn't work. There were no basic toiletries. Just a small soap to wash hands. Coffee maker, Iron, TV nothing worked in that room and hotel. 2. Room card would not work on multiple occasions and keep going back to front desk for getting it fixed. 3. All the fixtures were old & rusted. 4. Rooms were filthy and humid. Old and shaddy AC don't work. 5. The front desk lady was rude, half asleep, and non-courteous. 6. It had a Clarion hotels sign but no Ramada Plaza sign board which created lot of confusion. 7. There were no cups for coffee or water. The jug was full of ice and had no water to drink in the lobby or in the room. 8. Room door was broken and after opening it didn't closed properly that made me feel unsafe and kept awake whole night. 9. There was a stink in the whole room that made me feel uncomfortable. I was too tired to argue and fight with the half-asleep, non-courteous front desk. 10. There were no food or water or breakfasts available to pay for. Awful experience, would never stay here again and NOT STAYING EVEN IF I HAVE ANY EMERGENCY. It's a total rip-off and a scam.

（由 Google 翻译）地理位置非常适合我们在城里出差。这也是这家酒店唯一的优点。入住时，前台接待员态度粗鲁，毫无帮助。我们的房间没有热水，我们向前台反映过。前台告诉我们需要放水10分钟才能有热水，于是给我们换了一间新房间，但新房间的热水也出了问题。我们放了30分钟水才洗了个温水澡。我半夜起床去洗手间时，发现浴室里有蟑螂。“请勿打扰”的牌子只是装饰性的。客房服务人员早上还是会来敲门。酒店整体不错，只是需要内外、建筑和员工方面做一些整修。 （原文） This location was perfect for our business in town. That was the only real redeeming factor for this hotel. The check-in clerk was unhelpful and rude at check-in. Our room had no hot water, and we brought it to the attention of the clerk. After being told we needed to run the water for 10 minutes to get hot water, she did give us a new room, which also had hot water issues. We let the water run for 30 minutes before enjoying a luke warm shower. The bathroom had roaches in it when i got up for the midnight restroom break. The "do not disturb" sign is decorative. Housekeeping will still be knocking on your door multiple times during the morning. The place has good bones. It just needs some work inside and out, building and staff.

（由 Google 翻译）酒店应该被谴责。霉菌滋生，恶臭四起。楼梯间闻起来就像当地瘾君子用来洗澡的。由于他们给我安排的6个房间空调都坏了，我花了两个小时才办理入住。经理明知酒店房间不适合入住，却任由值夜班的女服务员独自处理。房间里有蟑螂、霉菌、污渍，没有热水，电视坏了，插座坏了，淋浴排水不畅，房卡也坏了。当地的氛围更是糟糕。我不建议晚上外出，尤其是独自一人。如果你能再开20分钟的车，那就开吧。酒店根本不愿意提供任何你需要的帮助。 （原文） Hotel should be condemned. Mold present, foul odor present. The stairwells smell like the local drug addicts use it for a bathroom. It took 2 hours to check in due to ac not working in 6 rooms that they gave me. The manager left the evening shift lady to fend for herself, knowing the hotel rooms weren't fit for occupancy. Rooms had roaches, mold, stains, no hot water, tv's didn't work, outlets didn't work, showers did not drain and key cards didn't work on the doors. The local atmosphere is even less desirable. I would not recommend walking out at night. Especially alone. If you could drive 20 more minutes, do it. The hotel is not willing to help with anything you need.

（由 Google 翻译）这是我这辈子最糟糕的酒店体验。这家酒店用三个名字运营，入住时让人很困惑。我们拿到钥匙走向房间时，整栋楼开始散发出一股怪味。房间潮湿，而且闷热问题严重。房间里的空调坏了。闷热和潮湿是细菌和霉菌滋生的温床。我不想让任何人承受这种健康隐患。他们应该被关停。我们不到一小时就离开了，酒店却拒绝退款。这简直就是个骗局。 （原文） Worst hotel experience of my life. This hotel is operating under 3 names which was very confusing at check-in. When we got our keys and headed towards the room, the building began to smell. It is damp and has a severe moisture and heat issue. The AC in the unit did not work. Heat + Moisture are a breeding ground for bacteria and mold. I wouldn't want anyone to deal with this health hazard. They should be shut down. We left within an hour and the hotel refused to issue a refund. This place is a SCAM.

（由 Google 翻译）是的，我们留到了最后一刻。你得到你付出的代价。服务很友善！但是蟑螂实在是太多了！床单上有污渍。有一股陈旧的气味！我们不得不收拾行李然后离开。为此赔了钱！我们不想让蟑螂带回我们家。一定要去最好的西方酒店，他们在那里翻新了房间！很抱歉，我们不能抓住这个机会。前台那位女士绝对值得 5 颗星，因为她是有史以来最可爱的人，甚至还可以加薪！但请雇一个害虫防治人员，我相信我们损失的 100 美元可以支付一次良好的喷雾费用 （原文） Yes we stayed last minute. You get what you paid for. The service is friendly! But there was way too many roaches! Stains on the bed sheets. It has a stale smell! We had to pack and just leave. Money lost for this! We did not want to have roaches brought back to our home. Definitely go down the road to best western where they renovated the rooms! I’m sorry but we couldn’t take this chance. The lady at the desk definitely deserves 5 stars for being the sweetest thing ever or even a raise! But hire a pest control I’m sure the $100 we lost could cover a good spray down

（由 Google 翻译）建议： 预订这家噩梦般的酒店之前，一定要仔细阅读评论、仔细阅读评论、仔细阅读评论！我不能把这里称为酒店，原因如下： 1- 我们到达酒店后，房间钥匙坏了。我们被换到了另一个房间，不过还算可以接受！ 2- 房间气味难闻，墙壁上弥漫着潮湿和霉味，窗帘上积满了难以忍受的灰尘。 3- 浴室有点暗！没有热水，我们投诉后，被告知要放15分钟水。这太浪费水了，虽然酒店声称自己是环保的。至少要打开水龙头30分钟才能有热水。 4- 由于人手短缺，客房清洁服务并非每天都提供。他们要求客人提前两到三天打扫房间。 5- 电梯坏了，所以你只能爬楼梯。 6- 房间里到处都是蟑螂！ 7- 酒店应关闭并停止运营，进行维护和翻新。 为了您的身心健康，请不要来这里！ 谢谢。 （原文） Advice: Read the reviews, read the reviews, read the reviews before booking this nightmare! I cannot call this place a hotel for the following reasons: 1- Upon our arrival at the hotel, the room key didn’t work. We were moved to another room, which is somewhat acceptable! 2- The room smelled awful, a stench of moisture and mold on the walls, and an unbearable amount of dust on the curtains. 3- The bathroom was somewhat dark! There was no hot water, and when we complained, we were told to let the water run for 15 minutes. A waste of water, even though the hotel claims to be eco-friendly. You will get hot water only after at least 30 minutes of running the tap. 4- Room cleaning service is not available daily, citing a labor shortage. They ask for two to three days before cleaning your room. 5- The elevators don’t work, so you are forced to use the stairs. 6- Cockroaches are everywhere in the room! 7- The hotel should be closed down and cease operations for maintenance and renovations. Please don’t come here for the sake of your physical and mental health! Thank you.

（由 Google 翻译）说实话，由于万丽酒店是万豪旗下的“奢华”品牌，我原本期待会更高一些。房间本身没什么问题，只是感觉不够“奢华”。床上用品非常舒适。唯一不足的是房间里的椅子看起来像是被猫抓板抓过的。房间里有冰箱，但你根本看不出来，因为它的位置看起来像个梳妆台抽屉。 工作人员非常友好、热情、专业。酒店庭院维护得很好。街对面有一个购物中心，步行即可到达几家餐厅。 我强烈推荐这家酒店，因为它安静、休闲、舒适。 （原文） Honestly, I was expecting a little bit more being that Renaissance is Marriott’s “luxury” brand. There’s nothing wrong with the room, it just doesn’t feel “luxurious”. The bedding is very comfortable. The only issue I had was the chair in the room looked like a cat used it as a scratching post. There is a fridge in the room, but you’d wouldn’t know because where it’s located looks like a dresser drawer. The staff is very friendly, welcoming and professional. The hotel grounds are very well kept. There’s a mall across the street and a few restaurants located within walking distance. I do recommend this hotel as it is quiet, casual and comfortable.

（由 Google 翻译）地理位置优越，房间安静，前台工作人员友好热情。但之后一切都开始走下坡路了。房间很脏（见图），阳台（我们额外付费的）被水淹没（见图），就像个浅水池——完全没法用。家具（沙发）坐起来不舒服，需要更换。小冰箱里的东西滴水了。俱乐部休息室（我们再次额外付费）的物品很少，而且没有及时补充。（酸奶和培根都没了。）我们很喜欢万豪酒店，但这次入住体验实在令人失望。 （原文） Great location, quiet room, friendly and helpful front desk staff. But it’s all downhill from there. Room was dirty (see photo) and balcony (which we paid extra for) was flooded (see photo) like a wading pool— completely unusable. Furniture (couches) were uncomfortable and ready for replacement. Small fridge dripped water over the contents. Club lounge (which again we paid extra for) was sparsely stocked and not replenished promptly. ((Yogurt and bacon all gone.) We love Marriott properties, but this was a huge disappointment.

（由 Google 翻译）我在这里住了一晚，提前几周就用信用卡预订了房间。我和伴侣一起到达，大约下午6:30办理了入住手续。在前台，他们问我是否需要无障碍客房，我觉得很奇怪，因为那不是我预订的房间，而且我们俩都没有表现出需要无障碍客房的样子。我回答说不，我想要一间普通客房，而且我预订了。然后他们给了我钥匙，我们上楼去了房间。我预订的是一间带特大床的房间。这是一个美好的周末度假，当然，睡在更大的床上是必要的。当我们到达房间时，看到有两张双人床。我打电话到前台，告诉他们我们入住的是双人间而不是特大床间，我预订的是一张特大床。他们说他们没有其他房间了，除非我想要无障碍客房，否则他们只有这间。现在我明白前台为什么提到了，但他提到这件事时没有任何背景信息。他根本没有解释清楚情况。我说：1. 我几周前就预订了，如果当时没有，为什么当时可以选择预订？2. 为什么我在前台办理入住手续时没有向我透露这些？他们说很抱歉，并表示会在我的住宿中添加额外积分以弥补疏忽。我说好吧。我们退房时，没有提到积分，我甚至没有收到收据，之后也没有收到任何电子邮件。 第二周我打电话来，因为我仍然没有收到收据，也没有看到积分添加到我的帐户中。他们给我的电子邮件地址不正确，尽管我的万豪帐户电子邮件地址是正确的，并且已附在预订中。他们通过电子邮件向我发送了一张收据，然后说他们会与经理谈谈我的积分并让他们给我打电话，我留下了我的电话号码。我一直没有收到这家酒店任何人的回复。第二周我再次打电话，他们说了同样的话，并记下了我的电话号码。仍然没有人接到这家酒店的电话。第三周，我打电话联系了一个自称是经理的人，说他会调查此事，他居然说“我保证明天给你回电话”，因为我告诉他，他们一直说会打电话，但从来没打过，你猜怎么着？！三周过去了，他们还是没回电话。这是我经历过的最糟糕的客户服务体验之一，也是我住过的最差的酒店之一。到现在还是没人打电话，积分也还没到账，我再也不会向我认识的任何人推荐这家酒店了，因为他们的服务质量似乎不太好。夏洛特有很多酒店，你没必要住这家。 （原文） I stayed for one night and booked the room through my credit card weeks in advance. I arrive with my partner, and we check in around 6:30pm. At the front desk, they asked me if I wanted an accessible room, which I thought was weird since that is not the room I booked, and neither one of us presented as if we needed accessibility. I replied that no, I wanted and booked a regular room. They then gave me the keys, and we went up to the room. I had booked a room with a king bed. It was a nice weekend getaway, and of course, you want to sleep in a bigger bed. When we got to the room, we saw that there were two double beds. I call down to the desk and tell them that we received a double room instead of a king room and that I had booked a king. They said they didn't have any other rooms, and this was all they had unless I wanted an accessible room. So now I get why the front desk guy mentioned it, but he mentioned it with zero context. He didn't explain the situation at all. I said 1. I booked this weeks ago, if this was not available why was it an option to be booked and 2. Why wasn't any of this disclosed to me while I was at the front desk to check in? They said they were sorry and that they would add extra points to my stay to compensate for the oversight. I said okay that fine. We check out and nothing about the points were mention and I wasn't even given a receipt nor was emailed one later. The next week I call because I still have not received my receipt and I did not see the points added to my account. The email they has for me was incorrect even though my marriot account email was my correct email and was attached to the reservation. They emailed me a receipt and then they say they will speak with a manager about my points and have them call me and I leave them with my number. I never hear from anyone from this hotel. I call again the next week and they say the same thing and take my number. Still no call from anyone from this hotel. The 3rd week, I call and speak to a guy who says he IS a manager and he will look into this and literally says "I promise I will call you back tomorrow" because I told him that they kept saying they would call and never did and guess what?! No call and this is 3 weeks later. This is one of the worst customer service experiences I have had and the worst I have had from a hotel. Still no call and still no points, and I would never recommend this hotel to anyone I know cause they do not seem to have their ish together. There are plenty of hotels in Charlotte; you do not have to stay here.

（由 Google 翻译）房间和走廊有点脏，但附近还有更糟糕的住宿。我本来期待更好的，但酒店确实需要改进，我入住期间酒店进行了大规模维修。也许升级后会更好，不知道这家酒店怎么能排到四星，最多也就是三星级。员工服务很好！ （原文） The rooms and hallways are a little dirty but there are worse places to stay in the area. I was expeting better, the hotel is in need of work, there were major repairs going on during my stay. Maybe it will be better after they upgrade, not sure how they are ranked as a 4 star its a mid level 3 star at hotel best. Staff is nice!

（由 Google 翻译）我只是想留个言。 前台的Lilian和Danielle今天早上非常热情。我昨晚把背包落在一个会议室了，她们帮我找到了。她们竭尽全力地提供帮助。我非常感谢。请转告她们。她们人很好，下次来夏洛特我还会住在这里。她们非常专业。 （原文） I just wanted to leave a personal note. Lilian at the front desk and Danielle were extremely helpful this morning. I left my backpack in one of the meeting rooms last night and they helped me track it down. They went above and beyond to help. I appreciate it so much. Please let them know. I will stay here when I come to Charlotte because of how nice they were. Very professional.

（由 Google 翻译）这是一家漂亮的酒店。工作人员热情周到，而且非常乐于助人。酒店周围环境高档，步行即可到达一家漂亮的购物中心。酒店对面还有一个音乐会场地。他们甚至提供免费的汽车服务，可以前往城里的各个景点。 （原文） This is a beautiful hotel. The staff was welcoming, attentive and very informative. It's surrounded in an upscale area with a gorgeous mall in walking distance. They also have a concert venue across the street from the hotel.They even provided free car service to locations in town

（由 Google 翻译）我在这家酒店的体验非常棒。从踏入大堂的那一刻起，我就知道自己会享受到一段美好的时光。房间舒适现代，健身房设施齐全，会议室的餐饮和服务也都很棒。特别感谢前台那位巴西女孩帮我找到了抓绒外套☺️ （原文） I had a great experience at this hotel. From the moment you step into the lobby you know you’re in for a treat. Confortable and modern room, well equipped gym, good food and service at the conference rooms. Special mention to the brazilian girl at the desk for finding my fleece jacket ☺️

路过

（由 Google 翻译）飞到城里观看海豚队和黑豹队的比赛。在这里住了几天。住宿体验非常好。工作人员非常友好。酒店旁边有一个停车场。房间很不错。床很舒服。楼下的阿斯伯里餐厅（Asbury）的早餐也很不错。酒店位置便利，步行即可到达大多数地方。住宿体验很棒，下次还会再来。 （原文） Flew into town for the Dolphins / Panthers game. Stayed here for a few days. Had a very nice stay. Staff was very friendly. They have a parking garage next to the hotel. The room was fine. Beds were comfy. The Asbury downstairs has a nice breakfast too. Location was walking distance to most places. Had a nice stay would come back again.

（由 Google 翻译）酒店位置绝佳，停车也很方便，停车场就在隔壁。接待我们的是Caleb，他服务超棒！唯一的缺点是床垫中间有点塌陷，除此之外，入住体验非常棒！ （原文） Nice hotel in a great location and easy parking with the garage located right next door. Caleb checked us in and he was awesome! Only downside was the mattress being sunken in the middle otherwise great stay!

（由 Google 翻译）我们的体验非常棒。一切都干净整洁、舒适宜人。工作人员都非常热情友好。我很感激我们把退房时间延长到中午12点。房间很舒适，身体护理产品质量也很好。价格也很合理！ （原文） Our experience was wonderful. Everything was perfectly clean, comfortable, and charming. The staff were all very pleasant. I appreciate the 12:00 check out time. The room was comfortable and the body care products are quality. Reasonably priced!

（由 Google 翻译）登喜路的酒吧一直是我们晚餐的首选。可惜的是，他们最近改了菜单，把牛排换成了味道很平庸的里脊肉。不过，我最近一次去的时候还是点了牛排酱，还点了一份。可惜的是，里脊肉味道寡淡，蔬菜煮得太烂了。难道这是餐厅管理层为了省钱而牺牲品质的举动吗？看来确实如此。非常令人失望，我们不会再去那里吃晚餐了。不过，他们的热情好客和酒吧服务依然一流。 （原文） The bar at the dunhill has been a go to for us for dinner. Unfortunately, they have recently changed the menu and, among other things, replaced the steak with a very mediocre tenderloin. Nevertheless, I tried it on my most recent visit and asked for the steak sauce on the side. Unfortunately, The tenderloin was bland and the vegetables overcooked and mushy. Is this a search for economy and a move away from quality by restaurant management? It certainly seems so. Very disappointing and we will not go there again for dinner. I will say that the hospitality and the bar service remain top notch.

（由 Google 翻译）我们的车停在酒店签约的车库过夜时被人撬了。价值超过100美元的财物被盗。我打电话给酒店，酒店提供了车库的电话号码，但没有提供进一步的帮助。 晚上的街区环境很糟糕。大楼周围有很多醉酒的人和咄咄逼人的流浪汉。尽管每晚支付250美元，房间里却没有迷你冰箱和微波炉。 前台工作人员态度很好，但清洁人员服务不佳。我们浴室的墙上有干涸的血迹。 （原文） Had our car broken into while it was parked overnight at the garage that the hotel is contracted with. Over a $100 worth of belongings stolen. I called the hotel and was provided the garage’s phone number and no further assistance. Bad neighborhood at night. Lots of intoxicated individuals and aggressive homeless people surrounding the building. No mini fridge or microwave in the rooms, despite paying $250 a night. Front desk staff was nice but the cleaning staff was inadequate. There was dried blood on our bathroom wall.

（由 Google 翻译）我们理解酒店发生了水管爆裂，这超出了他们的控制范围。然而，酒店对我们预订的处理方式令人无法接受。我们多次被告知，由于不可预见的情况，我们的住宿被更改了，酒店也确认了我们在其姐妹酒店的预订，但在我们出发前几天才得知，这家酒店也已订满。沟通不连贯且具有误导性，导致我们在出发前不到一周就找不到确定的住宿。这反映出酒店管理非常糟糕，沟通也非常令人失望。 （原文） We understand the hotel experienced a burst pipe, which was out of their control. However, the handling of our reservation was unacceptable. We were told multiple times that our stay was moved due to their unforeseen situation and the hotel confirmed a reservation for us at their sister property, only to learn days before our trip that this hotel was also sold out. Communication was inconsistent and misleading, leaving us without a confirmed place to stay less than a week before our travel. This reflects very poor management and extremely disappointing communication.

（由 Google 翻译）我们于2025年6月7日入住了Staybridge Suites酒店。我们来这里是为了观看萨凡纳香蕉队@美国银行体育场的比赛。体育场距离酒店约6.1英里。我们在舒适的床和干净的房间里舒适地休息。第二天早上醒来，我们在早餐区受到了热情的员工Angela的欢迎。她准备了一顿美味的早餐😊。所有前台小姐都非常友好和乐于助人。 （原文） We visited Staybridge Suites on June 7,2025. We were in town to see the Savannah Bananas @Bank of America Stadium. The stadium is approximately 6.1 miles from the hotel. We rested comfortably in the cozy bed and clean room. We woke up the following morning greeted by cheerful employee Angela in the breakfast area. She puts together a scrumptious breakfast 😊. All front desk ladies were very friendly and helpful.

（由 Google 翻译）这家酒店感觉就像一个家外之家。工作人员很友好，乐于助人，房间超出我的预期，尤其是价格。设施齐全的冰箱、储备充足的小厨房和沙发。床很舒服，一切都非常干净。到市中心的车程并不长，但您也可以去公园骑车或乘坐火车。早餐很棒，有很多选择，适合每个人。如果我在城市的南区，我将永远留在这里。 （原文） This hotel felt like a home away from home. The staff was friendly and helpful and the room was more than I expected, especially for the price. Full refrigerator, stocked kitchenette, and a couch. The beds were comfortable and everything was incredibly clean. Not a long drive to downtown, but you can also just go to a park and ride and take the train. Breakfast was great with a good selection, a little something for everyone. Will always stay here if I'm on the Southside of the city.

（由 Google 翻译）嗯，我两次跟前台反映健身中心的饮水机和设备湿巾都用完了，但什么也没发生。东入口的门禁卡读卡器也已经一年多没用了。不过，泳池水泵很快就修好了。如果他们能把水瓶和设备湿巾放在健身房里，我会升级到四星。房间也不错，但一定要对镜子/水槽附近的GFCI电路进行测试，除非你想整晚开着那盏超亮的“夜灯”睡觉。 （原文） Well, I notified the front desk twice about the empty water machine and equipment wipes in the fitness center, but nothing has happened. Also the key card reader on the East entrance hasn’t worked in a year or more. However, the pool pump was repaired in a reasonable time. I will update to 4 stars if they can manage to put a water bottle and equipment wipes in the gym. The rooms are decent as well, but be sure to hit the TEST on the GFCI circuit near the mirror/sink unless you want to sleep with that insanely bright “night” light on all night.

（由 Google 翻译）很棒的酒店，位于安静的区域。漂亮的大而舒适的房间有一个完整的厨房。餐具、银器和烹饪锅也包括在内。 早餐出奇的好。 床很豪华，非常适合晚上好好休息。 巨大的休息区。 周一至周三欢乐时光。 （原文） Great hotel in quiet area. Nice large, comfortable rooms with a full kitchen. Utensils,silverware, and cooking pans are included, too. Breakfast was surprisingly good. Beds were plush and just right for a good night's rest. Huge sitting areas. Happy hours on Monday-Wednesday.

（由 Google 翻译）我和我的家人两次入住都很愉快。酒店维护得很好，所有房间都配备了套房设施，小厨房备有餐具和炊具，方便您入住。酒店还提供免费洗衣设施。上次入住时我遇到了一个小问题，Donna 和 Tiffani 都非常乐于助人，帮我解决了问题。我强烈推荐这家酒店，因为它是夏洛特很棒的住宿选择。 （原文） Me & my Family enjoyed our stay here both visits. The property is well kept and the rooms all feature suite amenities with a kitchenette stocked for your stay with dinnerware & cookware . There is also a free laundry facility on site for guest. I ran into a small issue during my last stay & both Donna & Tiffani were very accommodating with seeing things through & rectifying the situation. I would recommend this place as a great stay in Charlotte.

（由 Google 翻译）房间不错，有设施齐全的小厨房。全尺寸冰箱。床很舒服，有很好的枕头可供选择。位置很好，附近有很多吃饭的地方，但离主干道足够远，不会有太多道路噪音。 （原文） Nice room, with kitchenette that is sufficiently outfitted. Full size refrigerator. Bed is comfortable with good pillow options. Location is great, near many places to eat, but far enough from the main road to not have much road noise.

（由 Google 翻译）社交活动有点不正式，我去过其他一些可以更好地与人交往的社交场所。 这只是一个放在冰里的啤酒和葡萄酒冷却器。 住宿很热情，但早餐非常有限。 所有的东西都是碳水化合物，没有蛋白质。 我确实喜欢这个房间，去我想去的任何地方都很方便。 （原文） The social is a little to informal, I've been to others that were set up much better to attach people. This is just a beer and wine cooler sitting in ice. Stay is very friendly, but the breakfast is very limited. Everything the have is carb and no protein. I did love the room and it was very convenient to everywhere I needed to go.

（由 Google 翻译）我丈夫每周都住在这里工作。我喜欢这样一个事实：如果他需要的话，他可以吃早餐、午餐和晚餐。我感觉他受到了照顾。员工也总是很棒 房间有点过时，但仍然干净整洁。我一直很喜欢德鲁里酒店。绝对是一家很棒的面向家庭的酒店！ 游泳池和热水浴缸很不错，绝对是一个优点😊 （原文） My husband stays here every week for work. I love the fact that he can get breakfast, lunch and supper if he needs to. I feel like he's taken care of. The employees are always great as well The rooms are a little dated but still nice and clean. I always enjoy the Drury Hotels. Great family oriented hotel for sure! The pool and hot tub are nice and definitely a plus😊

（由 Google 翻译）Netta 是我这辈子遇到的最友善、最热情的酒店员工之一。我们到得非常晚，即使是凌晨 3 点，她也对我们非常热情。哪怕只是为了她，我也会再来，但这家酒店在其他方面也非常完美。酒店干净安静，即使我们凌晨 3 点到达，我依然感到非常安全。感谢你们让我们在 16 小时的车程内得到了充分的休息。 （原文） Netta was one of the kindest, most accommodating hotel staff members I have ever met in my life. We arrive incredibly late and even at 3 o’clock in the morning she showed us so much kindness. I would return just for her alone, but this hotel was perfect in so many other ways as well. It was clean and quiet and I felt very safe, again even for being 3 o’clock in the morning when we arrived. Thank you for making a 16 Hour drive break exactly what we needed

（由 Google 翻译）这是我第一次入住德鲁里套房酒店。它超出了我的预期。真希望我能给这里的服务/员工打10星🌟。这家酒店的员工乐于助人，热情周到，一定会让我再次光临夏洛特。我真的很感动。 房间一尘不染。 地理位置非常适合我们这次入住的目的。我女儿的篮球队在夏洛特大学举办了一场比赛。 （原文） This was my first stay at a Drury Inn and Suites. It surpassed my expectations. I wish I could have given the service/staff 10 stars 🌟. This hotel staff will have me visit Charlotte again just because of their helpfulness and compassion. I was truly blown away. The rooms were immaculate. The location is perfect for our reason for the visit. My daughter's basketball team had a tournament at the University of Charlotte.

（由 Google 翻译）前台工作人员（Janelle、Samya、Summer）非常友好热情！！经理非常亲切，沟通起来很愉快。免费的早餐和晚餐太棒了！免费的晚餐和饮料更是惊喜！我没想到这里的食物能达到餐厅的水平。Claudette 非常热情友好。她确保食物供应充足、新鲜且热腾腾。看得出来，这些员工都很热爱自己的工作。这体现了一位优秀的经理！地理位置绝佳，一切都近在咫尺！我们入住的是特大床无障碍套房！房间超大！！！浴室非常宽敞，我的代步车可以轻松移动。以后我南下时，这里将成为我的首选酒店。您不会失望的！！！再次向全体员工致敬！！强烈推荐！！ （原文） The front desk staff (Janelle, Samya, Summer)were very friendly and accommodating!! The manager was very personable and a pleasure to talk to. The complimentary breakfast and dinner were fantastic! The free dinner and drinks were a shocking surprise! I wasn't expecting restaurant caliber food. Claudette was very engaging. She kept the food stocked, fresh, and hot. You can tell these employees enjoy their job. This is a reflection of a good manager! The location is perfect. Close to everything! We had a King Accessible Suite! The room was humongous!!! The bathroom was very large and easy to move around in my mobility scooter. This will be my number one hotel of choice when coming south. You will not be disappointed!!! Again, kudos to the entire staff !! Highly recommend!!

（由 Google 翻译）酒店房间大部分地方都很干净，但水槽排水不畅，房间里也没有垃圾袋。地理位置优越；然而，我6月28日至29日的住宿体验并不愉快……半夜时分，传来令人不快的笑声、咯咯笑声、大声说话声以及其他一些奇怪的噪音。我打开门，想看看噪音是从哪里传来的，结果发现是从大堂传来的！停车场也有客人在那里闲逛和制造噪音。我试图给大堂打电话，打了好几个小时，结果发现电话被占线了。即使有空位，我也不会再住这家酒店了。这完全不符合德鲁里酒店 (Drury) 的品牌形象。如果您在旅途中需要休息，请另寻其他酒店。 （原文） The hotel room was clean for the most part but the sink wouldn’t drain properly and there were no trash bags in the room. The location is great; however, my stay for June 28-29th was not pleasant…at midnight there was obnoxious laughs, cackling, loud talking and other ridiculous noises. I opened the door to see where the noise was coming from and it was coming from the lobby! The parking lot had guest loitering and making noise there as well. I attempted to call the lobby for hours and it was apparent the phone was taken off of the hook. I will never stay at this location again even if it were free. It is a poor representation of the Drury brand. Please look elsewhere if you value rest in between travel.

（由 Google 翻译）来夏洛特短暂过夜，这家德鲁里酒店的位置真是绝佳！值班经理帮我们办理了入住，他非常友好热情！我问了预订后发的折扣码，他帮我拿到了更优惠的房间价格，我真的很感激！我遇到的每一位员工都很友好热情，尤其是负责Kickback和早餐的工作人员！ （原文） Came to Charlotte for a quick night away and this Drury Inn was in the perfect location! The manager on duty checked us in. He was so friendly and welcoming! I asked about a discount code that came out after I booked and he was able to get me a better rate on my room, so I really appreciated that! Every staff member that I met was friendly and helpful, especially the staff working Kickback and breakfast!

（由 Google 翻译）由于他们的“回扣”部门的态度和缺乏关怀，只差五颗星。调酒师没有微笑，餐饮服务员也很粗鲁。我无法想象有什么糟糕到他们如此痛苦——他们不得不忍受客人一个半小时。前台总是明亮、贴心、信息丰富。房间总是很干净而且闻起来很香。游泳池需要额外小心，但最好有室内和室外选择。值得多次入住。 （原文） Just short of five stars because of the attitude and lack of care from their “kickback” department. Bartender doesn’t smile and the food attendant is rude. I can’t imagine what’s so bad that they’re so miserable- they have to put up with guests for an hour and a half. Front desk is always bright and caring and informative. Rooms always clean and smell nice. Pool could use some extra care but it’s nice to have the indoor and outdoor option. Worth staying more than once tho.

（由 Google 翻译）我在这家酒店住了两晚。性价比很高，干净宽敞，床也很舒服。我们凌晨三点左右才到，很晚。我之前打电话确认过，有点担心，值夜班的工作人员知道我的名字，他非常友善热情，在我们入住期间一直都很友好。酒店虽然没有豪华的设施，但很温馨舒适。考虑到地理位置和价格，如果你来这个地区旅行，我会推荐这家酒店。 （原文） I had a couple nights stay at this hotel. It’s a good value, clean, spacious. The bed was very comfortable. We arrived really late around 3am. I had called ahead concerned, the night person knew my name, he was very kind and helpful, he was friendly throughout our stay. There’s no frills, but it’s cozy, the location and price I would recommend this location if you’re traveling to this area.

（由 Google 翻译）⭐️⭐️⭐️⭐️⭐️ 10/10 – 这是我住过的最好的酒店之一！前台工作人员每班都表现得非常出色。我联系过Pamela，想预订去街对面水晶宴会厅参加婚礼的班车，但一直没回音；不过没关系，我们只是打了Uber而已。 淋浴很棒——水压很大，而且热水很足。房间很大，非常适合我们三人入住。空间宽敞，每个人都能感到舒适。 工作人员真的让这次住宿变得特别特别。值晚班的男士非常友善，值一班的女士非常出色，Carol女士也非常贴心。 唯一的缺点是从机场到酒店的班车——花了1个半小时，这可不是夸张。如果要我提出一个改进建议，那就是加快速度。 （原文） ⭐️⭐️⭐️⭐️⭐️ 10/10 – This was one of the best hotel experiences I’ve ever had! The front desk staff was excellent on every shift. I had reached out to Pamela about a shuttle to a wedding at the Crystal Ballroom across the street but didn’t hear back; no big deal, we just Ubered. The shower was amazing—great water pressure and got nice and hot. The rooms are huge, which was perfect for our group of three. There was plenty of space for everyone to be comfortable. The staff truly made the stay special. The gentleman who works 3rd shift was so kind, the woman on 1st shift was excellent, and Ms. Carol was incredibly sweet. The only downside was the shuttle from the airport—it took an hour and a half, which isn’t an exaggeration. If I could suggest one improvement, it would be to speed that up.

（由 Google 翻译）我的航班改了，不得不在夏洛特过夜。之前我有点犹豫，因为我上次在其他地方的酒店住宿体验很糟糕，但这家酒店完全超出了我的预期。酒店维护得很好，超级干净。房间一尘不染，毛巾是新的，干净又清新。前台的Carol帮我办理入住手续非常顺利，让我在飞行了一整天后得到了充分的休息。强烈推荐 （原文） My flight was changed and I had to stay in Charlotte overnight. I was skeptical since my last hotel room at another location was a horrible experience, but this place met and exceeded my expectations. The hotel is very well kept and super clean. The room was immaculate and the towels were new, clean and fresh. Carol at the front desk make the check in seamless and I was able to get the best rest after flying all day. Highly recommend

（由 Google 翻译）体验不佳，不推荐这家酒店。 1) 酒店附近的私人室外停车场需要额外支付10美元。这太疯狂了。 2) 房间里有几瓶水，酒店以每瓶5美元的价格出售。我以前从未见过这种情况。真的吗？ 3) 非常吵。我不知道他们的隔音效果如何，但我总能听到电梯、走廊的声音以及人们关门的声音。我根本没睡好。 4) 酒店靠近机场，早餐要到早上7点才开始。他们似乎是故意这样做的，这样客人就无法享用他们房费中已包含的早餐了。 5) “前台总会有人的。” 经验表明，这并非事实。 （原文） Not the best experience, I would not recommend this hotel. 1) You have to pay an extra $10 for private outdoor parking near the hotel. That's crazy. 2) There were a couple of bottles of water in the room, which the hotel offers for sale for $5 a bottle. I've never seen that before. Really? 3) It was very noisy. I don't know what kind of soundproofing they do, but I could constantly hear the elevator, sounds from the hallway, and people closing doors. I didn't get enough sleep. 4) The hotel is near the airport, and breakfast doesn't start until 7 a.m. It seems like they did this on purpose so guests couldn't take advantage of the breakfast they paid for in their room rate. 5) "There will always be someone at the front desk." As experience has shown, this is not true.

（由 Google 翻译）不管价格如何，这很可能是我住过的最好的酒店。虽然它没有很多像其他酒店那样的装饰，但它完全符合我对酒店的期望。床很舒服，空调运行良好，房间宽敞，淋浴很棒，一切都很干净，去机场和市中心都很方便，还提供免费早餐。更棒的是员工。每个人都比我习惯的做得更好，副总经理Eric人非常好，他真心为顾客着想，确保一切都得到妥善照顾。如果我再来夏洛特，我一定会再次入住这里。另外，隔壁还有一家很棒的灵魂美食餐厅。 （原文） Quite possibly the best hotel I’ve stayed in, regardless of price. While there isn’t many frills to it, that some places may have., it does everything extremely well what I look for in a hotel. The bed is very comfortable, A/C works well, very spacious rooms, shower is great, everything is very clean and location to the airport and downtown is perfect and comes with free breakfast. What’s even better is the staff. Everyone goes above and beyond what I’m used to and the assistant general manager Eric is such a great guy that truly cares about the customers and making sure that everything and everyone is well taken care of. When I am in Charlotte again, I will absolutely stay here again. P. S. there’s a solid soul food restaurant next door to boot.

（由 Google 翻译）我们住的是相邻的房间，207/205房间。207房间空调左下角（靠近地板）似乎有霉菌。这可能是空调或窗户本身漏水造成的。我们直到第二天才注意到这个问题，所以保留了房间。早餐非常好！我的孩子喜欢火鸡香肠和自制华夫饼。我们尝试了无骨鸡肉和奶酪披萨，非常满意。办理入住的女士非常友好，但我认为在入住高峰期他们需要再增加一两名员工，因为那位女士似乎是唯一在职的（我很遗憾我忘记了她的名字）。你很可能会看到同一个人。我们住的三天她都在那里，在我们进出的时候她总是在前面。无论如何，如果房间里没有霉菌，考虑到酒店内部的磨损，我会给4星。致酒店：如果未来有装修计划，请检查所有窗户和管道。感谢热情友好的员工，他们既友好又专业。 （原文） We had adjoining rooms. Room 207/205. Room 207 has what appears to be mold in the lower left corner (next to the floor) of the AC unit. This could be a result of leaks from the AC or the window itself. We didn't notice this until day two, so we kept the room. The breakfast was very good! My kid liked the Turkey sausage, and the make-your-own waffles. We tried the boneless chicken and a cheese pizza and we were very satisfied with those items. The lady at check-in was very friendly, but I think they need another employee or two during peak check-in because that lady seemed to be the only one working (I feel bad I forgot her name). Most likely you'll see the same person. She was there the three days we stayed and she was always at the front during our coming/going. Regardless, if the room was mold-free, I would give 4 stars due to the wear-n-tear within the hotel. To the hotel: if there are plans for future renovation, please check all the windows and plumbing. Thank you to the friendly staff for being friendly and professional.

（由 Google 翻译）价格实惠，酒店很不错！前台的Carol非常友好。（帮我退房的那位女士也很友好，但我没记住她的名字。）早餐也很棒。我唯一的问题是班车；从机场接我的时候遇到了一些小问题，但Carol很友好，通过电话帮我解决了问题。我绝对会再次选择住在这里。 （原文） Very nice hotel for the price! Carol at the front desk was incredibly friendly. (So was the woman who helped me check out, but I did not catch her name.) The breakfast was very nice. My only issue was with the shuttle; there were some hiccups getting picked up from the airport, but Carol was friendly and helped resolve my troubles over the phone. I would absolutely choose to stay here again.

（由 Google 翻译）零星！ 这是迄今为止最糟糕的酒店体验。我为我最好的朋友和她的孩子预订了一个房间，从头到尾都是一场噩梦。 • 清洁度：房间每3天才打扫一次（非常不寻常），当我们要毛巾时，前台说没有毛巾了——我们不得不等了一整天才拿到新的。第一个房间（315）烟味很重，而且没有打扫过。第二个房间（515）没有烟味，但吹风机上有头发，电话和熨斗很粘，微波炉很脏，墙壁很脏，马桶后面有一个塞满纸的洞。卧室里的椅子令人作呕。完全无法接受。 • 气味：每个走廊都喷洒了浓重的空气清新剂来掩盖霉味、香烟味和杂草味。 • 早餐：令人作呕。唯一新鲜的只有水果。我们甚至看到无家可归的人进来吃早餐。 • 安全与位置：酒店所在区域非常不安全——绝对不像广告宣传的那样靠近上城区。我们目睹了酒店楼前明显的毒品交易，甚至还有卖淫活动。 Expedia 上将这家酒店列为四五星级酒店，这完全是误导。网上的图片与实际情况不符。这家酒店极其破败、不安全，而且维护得很差。 唯一的“优点”是我们的第二间房间没有烟味。仅此而已。 我永远不会向任何人推荐这家酒店。省得自己头疼、花钱，也省得失望。 （原文） ZERO STARS! This was by far the worst hotel experience. I booked a room for my best friend and her children, and from start to finish it was a nightmare. • Cleanliness: Rooms are only cleaned every 3 days (very unusual), and when we asked for towels, the front desk said none were available—we had to wait a whole day for fresh ones. The first room (315) smelled strongly of smoke and hadn’t been cleaned. The second room (515) didn’t smell like smoke, but the blow dryer had hair on it, the phone and iron were sticky, the microwave was filthy, the walls were dirty, and there was a hole behind the toilet stuffed with paper. The chair in the bedroom was disgusting. Completely unacceptable. • Smell: Each hallway has heavy air freshener to mask the mold, cigarette, and weed smell. • Breakfast: Disgusting. The only thing fresh was the fruit. We even saw homeless people coming in just to eat breakfast. • Safety & Location: The hotel is in a very sketchy area—definitely not near Uptown as advertised. We witnessed obvious drug activity and even prostitution happening right in front of the building. The fact that this place is listed as a 4–5 star hotel on Expedia is beyond misleading. The pictures online do not reflect reality. This property is extremely run down, unsafe, and poorly maintained. The only “positive” was that our second room didn’t reek of smoke. That’s it. I would never recommend this hotel to anyone. Save yourself the headache, money, and disappointment.

（由 Google 翻译）真正舒适的住宿，卓越的服务！ 我最近在Comfort Inn的住宿体验格外舒适，令人非常愉快。从抵达的那一刻起，酒店的热情服务就无可挑剔，工作人员竭尽全力确保我拥有愉悦的体验。房间一尘不染，在忙碌的一天后，这里是放松身心的休憩之所。 酒店的一大亮点是免费早餐，美味丰盛的早餐让您开启美好的一天。酒店便捷的机场班车服务也是一大亮点，让交通变得轻松便捷。我强烈推荐这家酒店给所有寻求舒适住宿、一流设施和卓越服务的人。 此外，酒店价格实惠，灵活多变，提前安排即可延迟退房或提前入住，非常方便。 （原文） A Truly Comfortable Stay with Exceptional Service! My recent stay at Comfort Inn was exceptionally comfortable and thoroughly enjoyable. From the moment I arrived, the hospitality was top-notch, with staff going above and beyond to ensure a pleasant experience. The rooms were impeccably clean and provided a relaxing sanctuary after a long day. One of the highlights was the complimentary breakfast, which offered a delicious and varied spread to start the day right. The convenience of the hotel airport shuttle was also a huge plus, making transportation effortless. I highly recommend this hotel for anyone seeking a comfortable stay with excellent amenities and truly remarkable hospitality. Additionally, the hotel offers affordability and flexibility, allowing for late check-out or early check-in when arranged in advance, which was extremely convenient

（由 Google 翻译）这是我住过的众多精选酒店中最好的之一。我入住得有点晚，但那位年轻的女士（抱歉，我不知道她的名字）非常友好，在紧张的一天之后给予了我很大的帮助。她帮我快速办理了入住，解答了我的所有疑问，甚至还送了我一小盒糖果。我安顿好房间后不久，她就打电话过来确认一切是否满意。员工们都很棒！！看起来最近翻新过，所有地板都更新了，看起来很棒。房间很干净，员工们都为之感到自豪。浴室的翻新很不错，但应该加装一个更高、更现代化的马桶。这也是我未能给五星好评的唯一原因。强烈推荐 （原文） One of the best of many Choice Inns I’ve stayed in. I checked in a little late but the young lady( sorry didn’t get her name) was super nice and helpful after a stressful day. Checked me in quickly and provided answers to questions I needed, even gave me a small box of candy. Shortly after I settled in the room she called to be sure everything was satisfactory. Great employees!! Looks like a recent remodel and update on all flooring and it looks great. Room was clean and showed pride in the work by the staff. Bathroom renovation was nice but should have included a new higher, more up dated toilet. That is only thing keeping my review from a 5 Star across the board. Highly recommend

（由 Google 翻译）房间干净，闻起来清新。走廊也很干净。床上放的薄荷糖让我很满意。地板也很不错，没有铺着脏兮兮的旧地毯。我本来以为会是低档次的，因为是机场预订的。结果我们入住的体验还不错。工作人员非常友好。以后我一定会再次预订。 （原文） Room was clean and smelled fresh. The hallways were clean as well. I appreciated the mints on the bed. The floors were also nice because there was no old dingy carpet. I was expecting something low class because the airport booked it. What we received was above average. The staff was very friendly. I would definitely book again in the future.

（由 Google 翻译）员工是我们体验中最棒的部分。酒店干净整洁，公共区域也经过翻新。但房间却很简陋，有点像斯巴达式的。床很舒服。特别感谢 Mounika（希望我拼对了她的名字）。在我们办理入住时，她提供了非常多的信息，非常乐于助人。 （原文） The staff was the very best part of our experience. The hotel was clean and public areas were updated. But the rooms were sterile, Spartan like. Beds were comfortable. Special thanks to Mounika (hope I spelled her name right). She was outstandingly informative and helpful during our check-in.

（由 Google 翻译）由于航班问题，我们被迫在酒店过夜，所以选择了美国航空提供的三家酒店之一。这家酒店是三家酒店中评价最高的。工作人员非常友好，可惜我们住在五楼，电梯门一开就能闻到一股旧拖把和霉味混合的气味。房间需要维修，而且看起来他们正在装修。床上只有两张床单，没有毯子。我们打电话到前台，前台无人接听，而且我们太累了，根本没法下楼。醒来后，我们发现好几只虫子……胸口、腿上、肩膀上、屁股上、胳膊上……👀 （原文） This was one of 3 hotels offered by American Airlines as we were forced to stay overnight due to flight issues. This hotel had the best reviews of the 3. Staff was very kind, unfortunately we stayed on the 5th floor and you can smell an odor of old mops mixed with mildew as soon as the elevator door opened. The room needed work and it appeared they were renovating. There were 2 sheets on the bed and no blankets, calls to the front desk went unanswered and we were too tired to go downstairs. We woke up to several bug bikes...chest, legs, shoulders, butt cheeks, arns...👀

（由 Google 翻译）由于航班取消，我不得不意外地入住这家酒店，无法取回托运行李。不幸的是，这次体验令人失望。房间里只有洗发水和护发素，没有沐浴露、牙膏和牙刷，考虑到我的情况，这让事情变得很棘手。 机场班车也是一个大问题。酒店宣传服务到晚上11:55，但最后一班班车实际上在晚上11:25才从机场出发。我准时到达，但由于大量航班取消，班车已满员，让我滞留。第二天早上退房时，我被告知下一班班车还要一个小时才发车。考虑到机场正在施工，而且需要提前到达，对于一家“机场酒店”来说，这种情况简直令人无法接受。 其他一些小细节也让我更加沮丧：床枕不是标准尺寸，而是小方块，早餐的煎饼面糊里有令人不快的黑色块状物。 总的来说，我对这次住宿体验很不满意。这家酒店需要改进其班车服务，并提供机场酒店应有的基本设施。 浴室里还有两只死蜘蛛，浴缸里有一只活蜘蛛。 （原文） Due to a canceled flight, I had to stay at this hotel unexpectedly without access to my checked bags. Unfortunately, the experience was disappointing. The room only had shampoo and conditioner—no body wash, toothpaste, or toothbrush, which made things difficult given my situation. The airport shuttle was also a major issue. The hotel advertises service until 11:55 PM, but the last shuttle actually leaves the airport at 11:25 PM. I arrived on time, but because of the large number of flight cancellations, the shuttle was full, leaving me stranded. The next morning, when checking out, I was told the next shuttle wouldn’t leave for another hour. Considering ongoing airport construction and the need to arrive early, this is unacceptable for an “airport hotel.” Other small details added to the frustration: the bed pillows were tiny squares instead of standard size, and the pancake batter at breakfast had unpleasant black chunks in it. Overall, I was dissatisfied with my stay. This hotel needs to improve its shuttle service and provide basic amenities expected of an airport hotel. There was also 2 dead spiders in the bathroom and 1 alive spider in the bathtub.

方便，舒适，有点小贵，停车费很高

（由 Google 翻译）我和未婚妻为了看黄蜂队的比赛在这里住了一晚，度过了一段美好的时光！工作人员都很棒，尤其是调酒师，我记得她叫Janee。她人超级好，很适合和她聊天。房间非常干净，非常舒适。唯一的缺点是电视没有流媒体功能，但这无关紧要。房间位置绝佳，位于中心地带。对于黄蜂队的球迷来说，这是我们新的住宿地点！我们太喜欢了！ （原文） My fiancee and I stayed overnight for a Hornets game, and we had a WONDERFUL time! The staff were awesome, especially the bartender, I think her name was Janee. She was super nice and great to chit chat a bit with. The room was very clean and extremely comfortable. Only downside was that the TV didn't have any streaming ability, but that was so minor. It was in the perfect spot in the middle of everything. For Hornets fans, this is our new spot to stay! We loved it!

（由 Google 翻译）为了在光谱中心看演唱会和一次单人旅行，我住了四晚。地理位置优越，房间宽敞。 我唯一不满意的是代客泊车服务。网站上显示代客泊车每晚42美元（对于过夜停车来说，这个价格已经相当高了——而且我住在亚特兰大，那里的停车费已经相当高了）。四晚后我退房，通过应用程序支付停车费（因为代客泊车服务是另一家公司运营的），结果显示每晚收费55美元。我问了代客泊车人员，他们说价格在我入住前一天早上已经变了，但网站上没有变，前台工作人员也不知道价格上涨了（我问了他们，​​他们以为还是42美元/晚）。代客泊车人员很友好，乐于助人，但我不太喜欢这种突然的涨价。 不过，酒店位置很好，工作人员也很友好。值得推荐！ （原文） Stayed four nights for a concert at Spectrum Center and a solo trip. Location was great and rooms were spacious. The only negative comment I have is about the valet parking. The website states valet parking is $42 a night (which is already pretty steep for overnight parking - and I live in Atlanta, which is already pretty expensive). When I went to check out after four nights and pay my parking bill via the app (since it is a separate company that runs the valet), it was showing I was being charged $55 a night. When I asked the valet staff about it, they said the rate had changed the morning before I checked in but the website wasn't changed and the front desk staff were not aware of the rate increase (I asked them and they thought it was still $42/night). The valet staff was friendly and helpful but I did not appreciate the surprise rate increase. Still, the hotel is in a great spot and the staff is very friendly. Would recommend!

（由 Google 翻译）我买了日间通行证，从上午10点住到下午6点。入住很顺利，我把东西留在房间里，挂上“请勿打扰”的牌子就出去吃午饭喝饮料了。回来后发现房间被客房服务彻底翻了个底朝天。床单扔在沙发上，垃圾桶也堆在台面上。还好我的东西还在。前台没给出合理的解释，但很爽快地给我换了房间。真是太让人恼火了，如果我当时在房间里睡觉，情况会更糟。本来应该是轻松愉快的一天，结果却被搞得压力山大。 （原文） Bought a day pass, stayed from 10AM-6PM. Checked in no problem left my stuff in the room, put the do not disturb sign on the door and went out for lunch and a drink. Came back to the room being completely torn apart by housekeeping. Bed sheets on the couch trash cans on the counter. Thankfully my items were still there. Front desk didn't have a good explanation but got moved to a different room no problem. Very frustrating and would have been worse had I been sleeping in the room. Just injected some stress in what was supposed to be a relaxed day.

（由 Google 翻译）优点 - 地理位置优越，位于夏洛特市中心 - 允许携带宠物 - 每日供应丰盛的早餐 - 前台服务热情周到 缺点 - 房间设施陈旧，而且不太干净。地毯/墙壁上有明显的污渍。 - 如果住在低楼层，会听到施工的声音 - 我换了一间有大虫子的房间 - 我换房间时房卡多次失效 - 冰柜不制冰，里面有碎屑 - 酒吧晚上10点关门，而且酒吧里人不多——这意味着可供选择的酒水不多。 总的来说，在该地区所有的酒店中，我不推荐住在这里。我刚回去工作，就住在别的地方了。 （原文） PROS -Great location in the heart of downtown Charlotte -Dog friendly -Decent breakfast served daily -Front desk was nice CONS -Rooms are outdated and not the cleanest. There were visible stains on the carpets/walls. -If on a lower level, you will hear construction -I moved to another room that had large bugs -My key card didn't work multiple times when I switched rooms -The freezer didn't produce ice and the fridge had crumbs in it -The bar closes at 10pm and isn't a full bar with -- meaning there weren't a lot of options to choose from. Overall, out of all the hotels in the area, I wouldn't recommend staying here. I just went back for work and stayed somewhere else.

（由 Google 翻译）我们下午3点入住，但直到5点才入住房间。大厅里挤满了等候的人，工作人员却没有任何沟通。如果经理能及时通知所有人（包括当晚有演唱会门票的人），情况会好很多，毕竟当时大多数人都在那里。结果你不得不排长队去询问房间状态，因为短信说房间快准备好了或准备好了，却迟迟没有发来。总而言之，房间很不错，噪音也很小。退房和取车都很方便。 （原文） We had a 3:00 check-in and didn’t get into our room until 5:00. There was a lobby full of people waiting, and no communication from the staff. A manager filling in all the people( that had concert tickets that night) on what was going on would have gone a long way with most people there. Instead you had to go wait in a long line to ask the status of your room as a text saying the room was near ready or ready never came. That all being said, the rooms are quite nice and the noise level is quiet. Check out was easy as was getting your car.

（由 Google 翻译）房间确实需要维修、翻新和清洁（咖啡壶里还留着陈年咖啡）。网络和电视都无法使用，内容播放卡顿。但最糟糕的是餐厅缺乏专业精神。播放着低俗的音乐，服务也很差劲。显然他们根本不想接待顾客。所以我去了街对面的餐厅，享用了一顿美味的晚餐，体验到了我喜欢的友好服务。 （原文） The room definitely needed repair, updating and cleaning (old coffee still in the pot). The internet and TV were unusable because of content glitching. But the worst part was the lack of professionalism at the restaurant. Foul language music. Service was awful. Clearly didn’t want customers. So I went across the street and had a good meal with the type of friendly service I love.

（由 Google 翻译）住宿还行。房间本身没什么可抱怨的，但晚上酒店里确实有很多可疑的活动。有人从敞开的侧门进来。停车场里有几个人在闲逛。感觉不太安全，但我并不孤单，所以还好。 （原文） The stay was OK I can't complain about the actual room but there was a lot of sketchy activity on the property at night. There were people coming in the side door that was left propped open. There were several people hanging around in the parking lot. It didn't feel totally safe but I wasn't alone so I was OK.

（由 Google 翻译）这个地方还算可以，但也有很多妥协的迹象。首先，位置远离道路，几乎是隐藏的，看起来有点不安全。油漆标记、浴室外面的电源开关打开、70岁的老人难以使用浴缸等许多方面都需要维护。还有霉菌。没有电视说明。遥控器操作不直观。早餐是冷冻饼干和咖啡。甚至没有水、茶或水果杯。毛巾和枕头都很好，床也很好。如果你只是想找个地方过夜，这里还不错。有人会想，既然整体对细节的关注度有所欠缺，我还错过了什么。建筑和庭院并不吸引人。一分价钱一分货。 （原文） This place is adequate and yet many signs of compromise. First, the location back off the road is practically hidden and seems a little unsafe.. Many maintenance needs in terms of paint markings, open electrical switch outside the bathroom, tub is hard for 70 year olds to navigate., Mildew. There are no TV instructions. And the remote is not intuitive. The breakfast was frozen biscuits and coffee. Not even water or tea or fruit cups. The towels and pillows were good and so is the bed. If you’re just looking for a place to park yourself for a night, it’s not horrible. And one wonders when the overall attention to detail is lacking what else am I missing. The building and the grounds are not attractive. And you get what you pay for.

（由 Google 翻译）我最近入住了一家酒店。就酒店服务而言，勉强给个C吧。价格比附近其他酒店便宜，这大概也解释了为什么入住体验感觉有点像是在碰运气。 办理入住很顺利，直到我发现我的房卡就像个装饰杯垫一样毫无个性。于是我拖着行李又回到了前台。进门后，浴室里马桶堵塞，还有几只德国蟑螂，它们似乎以为我们和它们住在一起。淋浴的水压小得像小雨，水温也忽冷忽热，一会儿“凉爽宜人”，一会儿又让人怀疑是不是热水不够。 更糟糕的是，自动售货机和冰柜里的垃圾都溢出来了，好像刚办完派对没人清理似的。 不过，床还不错，价格也合适，如果放宽标准，也算能住得下。只是别指望它有多豪华，也别指望它能保证水管畅通。 （原文） I recently stayed at this hotel. Let’s call it a solid C on the report card of hospitality. The price was friendlier than the nearby options, which probably explains why the experience felt a bit like budget travel bingo. Check in was smooth until I discovered my key card had the personality of a decorative coaster. Back to the front desk I went, luggage in tow. Once inside, the bathroom greeted me with a clogged toilet and a few German cockroaches who apparently thought we were sharing the room. The shower offered all the pressure of a gentle drizzle and water temperature that hovered between “refreshingly cool” and “was there supposed to be hot water?” To round it out, the vending and ice room had trash overflowing like it was hosting a party no one cleaned up after. Still, the bed was fine, the price was right, and if you grade on a curve, it gets the job done. Just don’t expect luxury. Or consistent plumbing.

（由 Google 翻译）正如另一位评论者所说，酒店外部、大堂和走廊都弥漫着杂草和其他物质的气味。不过，房间非常干净，我们用蓝光灯仔细检查了每个角落。房间的清洁程度让我们印象深刻，因为我们的电视几乎无法使用，热水充其量也只是温热的，而且浴室的门也关不上。淋浴时，浴帘几乎完全没用，总是开着，水流到地板上。我们不得不用毛巾擦，但毛巾还是挡不住浴室门底部的铰链。我们相信这个问题经常发生，这也是我们抵达时浴室门难以开关的原因。入住和退房都非常便捷。我们没有吃早餐，只住了一晚。房间非常干净，而且位置也还不错，这让我们的体验更加完美。Vavela 咖啡馆距离酒店仅 3 分钟车程，我们在那里度过了一段美好的时光。这足以成为我们再次入住这家酒店的理由。 （原文） As another reviewer already shared, the outside, lobby, and halls very much reek of weed and possibly other substances. However, the room was incredibly clean, as we went over every nook and cranny with blue light. We were very impressed with the cleanliness, seeing as our TV hardly worked, the hot water was lukewarm at best, and our bathroom door would not close. When taking a shower the curtain was basically useless and kept opening, allowing water out into the floor. We had to use a towel to help, however we could not keep it from hitting the bottom hinge on the bathroom door, and we believe this was a problem that happened routinely, and is the reason why the bathroom door was difficult to open and close upon arrival. Check in and check out were both made incredibly easy. We did not stay for breakfast, and only stayed for a single night. The experience was made best by the fact that the room was exceptionally clean and is in a decent enough area. Vavela Cafe is a mere 3 minutes away by car, and we had an incredible experience there. It’s enough of a reason to stay at this hotel again.

（由 Google 翻译）很棒……干净……超值的住宿体验！！！去PNC展馆听音乐会非常方便。我很享受这次住宿，床超级舒服，睡得非常好。我推荐这里，下次音乐会一定会再来。🙂 （原文） Nice …clean…. great stay at a value!!! Very convenient to concerts at PNC pavilion. I enjoyed my stay and the bed was Super comfortable, I slept so good. I recommend this place, will definitely be back for our next concert. 🙂

（由 Google 翻译）我想说这家酒店的服务很棒，但我的入住体验却很糟糕。我们最初入住的房间里到处都是蟑螂，床头柜、床头板和电视柜上到处都是。我们打电话给前台，才换了一间房。我们入住的第二个房间烟雾报警器响了，而且关不掉。我们入住的第三个房间闻起来就像有人刚在里面抽过烟一样。整个二楼和三楼也弥漫着大麻味。我很高兴我们能这么快就被安排到其他房间，但对房间的情况非常不满意。我最终获得了住宿退款。我很遗憾这家酒店并没有像我们想象的那样好。 （原文） I would like to say this service at this hotel was great but my experience was not. The original room we were put in had roaches, and they were everywhere. They were all over the nightstand, headboard, and tv stand. We called down to the front office and were able to get another room. The second room we were place in the smoke alarm was going off and could not be turned off. Then the third room we were placed in smelled like somebody just smoked a cigarette in it. The entire second and third floor smelled like weed as well. I was very happy that we were able to be place in other rooms so fast but very unhappy with the situations of the rooms. I was able to get refunded for our stay. I was very sad that this hotel wasn’t was we thought it would be.

（由 Google 翻译）位置很棒 - 它位于奥特莱斯的尽头，附近有几家餐厅。我们（大学生）在这里住了一周。房间里有一股奇怪的味道......走廊里也有一股奇怪的味道......床也不太好。有孩子在走廊里尖叫并敲门 - 当我们抱怨时，我们被告知他们在过夜。这种情况显然还在继续，因为我们将我们被打扰的时间与其他客人进行了比较，发现他们被吵醒的时间比我们晚。他们确实有欧陆式早餐，但热食是饼干和肉汁以及预制的煎蛋卷。他们确实有华夫饼机，所以这才省了钱。广告上说有室内游泳池，但没有加热，而且天气太冷，我们决定不去。总的来说，这家酒店似乎有些过时了，我不会再选择住在那里了。 （原文） Location was great - it's located at the end of an outlet and near a few restaurants. We stayed for move in week (college kid). The room had a strange smell... the halls had a strange smell.... the beds weren't great. There were kids screaming down the hall and knocking on doors - when we complained we were told they were having a sleepover. It apparently continued because we compared the time of our disturbance with other guests and they had later times than we did that they were awaken. They did have continental breakfast but the hot items were Biscuits and gravy and pre-made egg omelets. They do have waffle machines so that's what saves it. Indoor pool advertised but its not heated and it was so cold we decided not to get in it. Overall the hotel seems dated and I would not chose to stay there again.

（由 Google 翻译）印象不好。我住过的两星级酒店远超这家。早餐服务人员非常出色。房间简直是灾难。马桶盖坏了。床和梳妆台之间堆满了垃圾。窗帘杆脱落了。灯罩凹陷了。冰箱不制冷。我可以继续说下去，但我只发照片。退房时，我们问前台小姐有没有推车可以拉行李，她看向身后，没有看着我们，而是指了指我们，说如果有的话，应该在那边。 我肯定有更好的住宿选择，我会告诉玫琳凯公司。 （原文） Not impressed. I've stayed at 2 star hotels that far surpass this. The breakfast staff was exceptional. The room was a disaster. Broken latrine fixtures. Trash between the bed and dresser. Curtains off the rod. Dented lamp shade. The fridge was not cold. I could go on but I'll just post the pics. Upon check out we asked the front desk lady of there were any carts to haul out our luggage, she looked behind her not AT us and pointed, if there were they'd be over there. I'm sure there's better places to stay and I will tell Mary Kay corporate about this.

（由 Google 翻译）你们餐厅和早餐区的服务人员给你们评了两星。对于一家三星级酒店来说，你们的服务水平很差。 优点： 靠近会议中心 楼上有宴会区 缺点： 两部电梯 维修问题 四天没有客房服务 设施不正常 每晚近200美元，我肯定很失望。我们到达时，淋浴间坏了。水槽有裂缝。保险箱坏了（不过有个插信用卡的槽……），冰箱坏了而且很烫，到处都是垃圾，窗外还有梯子，窗外是屋顶的美景。 早餐来了又走。你们的餐饮服务人员是一流的。正是他们，你们才能继续营业。前台（我交谈过的那些先生们）热情礼貌。没有人特别粗鲁，但我也能理解他们很忙。他们确实不忙。当我寻求帮助时，我感觉自己被忽视了。 我很喜欢Q Tavern，会专门写一篇他们值得的点评，不过早餐和楼上的宴会团队都值得称赞。他们服务一流，为你们的餐厅增光添彩。 （原文） Your service staff in the restaurant and breakfast area got you the 2 stars. For a 3 star hotel, you were sub par. Pros: Location to the convention center Banquet area upstairs Cons: 2 elevators Maintenance Issues No room service for 4 days Things not working For nearly $200 a night I was disappointed for sure. When we arrives, our shower was busted. There was a crack in the sink. The safe did not operate (but had a slot to insert a credit card ...), the fridge did not work and was in fact hot, there was trash about, a ladder outside my window, and the wonderful view of a roof out of my window. Breakfast came and went. Your food service staff is TOP notch. They are the reason you all are in business still. the front desk (the gentlemen I talked to) were cordial and polite. No one was specifically rude but I also understand busy. They were not. I felt dismissed when asking for assistance. I enjoyed the Q Tavern and will be writing a seperate review for them that they deserve but kudos tot he breakfast AND the banquet crew upstairs. They were top notch and a credit to your establishment.

（由 Google 翻译）前几天晚上我和Sherry一起入住，她的谈吐能力给我留下了深刻的印象。我知道值夜班不容易，我只是想让你们知道，你们值班的真是个明星。她既亲切又高效。 房间很棒，位置也很棒。我对这次住宿没有任何抱怨，对于喜欢晚点入住的各位，我希望你们能认识Sherry！ （原文） I checked in the other night with Sherry and was thoroughly impressed with her conversation skills. I know being the night person isnt easy and I just wanted to let yall know you have a rock star on that shift. Pleasant and efficient. The room was wonderful, location was great. I have 0 complaints with this stay, and for any of you late travelers I hope you get to meet Sherry!

（由 Google 翻译）欧陆式早餐吧很棒，但工作人员也棒极了！就像一家五星级餐厅。他们甚至会在你吃完最后一口时就到你桌边收拾空盘子。所有食物都及时送达。Dominique 和所有早餐工作人员都超级好！你绝对不会后悔住在这里。 （原文） The continental breakfast bar was real nice but the staff was amazing! It was like a 5 star restaurant. They were at your table to pick up your empty plate by the time you took your last bite. Filled up all the foods before they would run out. Dominique was super nice as was the entire breakfast staff!! You will not regret your stay here.

（由 Google 翻译）他们以“在房间吸烟”为由向我收取了250美元，但我根本没在房间里吸烟。他们看到桌子上放着一个烧焦的烟卷，旁边还有一个打火机，就拍了张照片，然后说我在房间里吸烟。没有烟灰，没有烧焦的痕迹，没有任何其他证据表明那东西是在房间里烧的。它明明是在离酒店两个街区远的地方烧的。我回家几天后才发现信用卡上有这笔费用。我给他们打了好几个星期的电话，发了好几封邮件，但总经理一直不接我的电话也不回我的邮件。后来我用另一个手机打过去，终于联系上了他（我很想说出他的名字，但那样评论可能就发不出去，而且他的名字很容易找到）。我解释了情况，他跟我争辩，但我拒绝被指责撒谎，坚持要讨回公道。他最终同意退款，酒店也确实退款了，然后他就像个爱哭闹的小孩子一样，立刻挂断了我的电话。除了这家酒店管理层的黑心管理之外，其他一切都很好。 （原文） They charged me $250 for "smoking in the room," which I did NOT do. They saw a burnt joint on the desk next to a lighter and took a picture and said I was smoking in there. No ashes, no burns, no other evidence whatsoever that that material was burned in the room. It was burned 2 block away from the building. I was home for a few days before I noticed the charge on my card. I called and emailed them for weeks and the gm would not return my calls or emails. Then I called from my other phone and reached him (I would love to say his name but the review would probably not post, it's easy to find). I explained and he argued but I refused to be called a liar and wouldn't give up. He finally agreed to refund it, which they did, then promptly hung up on me like a little whiny baby. Everything else was great except the shady management.

（由 Google 翻译）位于市中心，离很多不错的餐厅不远，比如STK、Kevin Kelley等等。我们订的是特大床套房。停车要30美元，有点贵。我们到的时候，前台服务人员非常友好。房间明显不干净，这很令人失望。我们为这一晚的住宿支付了300多美元。我们还带了个婴儿，幸好我们带了婴儿用品，不需要酒店的房间。想到房间这么脏，很难入睡。除了退房时告诉酒店前台房间有点脏之外，我们没有抱怨什么。那位先生似乎并不在意。我们10月28日入住，10月29日退房。这是我们佛罗里达之旅的中途停留点。幸好我们选择了可退款的预订，因为我们回程时取消了预订。 （原文） Center of downtown. Not far from really good restaurants: STK, Kevin Kelley etc. We got the king suite. Has to pay $30 for parking which is kinda blah. When we arrived, front lobby was very friendly. Room was visibly not clean, which was very unfortunate. We paid over $300 for this one night stay. We have a baby with us as well, which thankfully we brought all of his accommodations and did not need the hotels. It was hard to fall asleep knowing how dirty the room was. We didn’t really complain besides telling hotel lobby at checkout that the room was a little dirty. Gentleman didn’t seem to care. We stayed Oct 28th, and checked out Oct 29th. This was a mid point stay for our trip to FL. Happy we opted for refundable, because we cancelled our stay coming home.

（由 Google 翻译）员工很友善，但就我个人而言，这家酒店配不上万豪这个品牌。每晚250美元，房间旁边就是室外的空调，淋浴门坏了关不上，家具也破损了，早餐分成三个区域，需要到处走动才能取餐取饮料，四个热菜里有两个是空的。早上8点，也就是早餐高峰期，大堂的洗手间居然关闭清洁，真是太愚蠢了！再次强调，员工确实很友善，但我认为酒店需要重新审视从入住到退房的整个客户体验流程。以后我再也不会把万豪作为商务住宿的首选了。 （原文） The staff are lovely but this hotel is not good for the Marriott brand in my book. $250 a night, for a room next to Aircon outside, broken shower door that doesn't close, damaged furniture, breakfast that is divided into 3 areas so you need walk around collecting your food and drinks, 2 of the 4 hot items were empty. Lobby toilets were closed for cleaning at 8am the middle of breakfast time just stupid! Again the staff lovely but to me it needs refocusing on the customer journey from check-in to out. I'll not have Marriott as my 1st choice go-to for business accommodation.

（由 Google 翻译）千万别住这家万豪酒店。 我做万豪的忠实顾客已经近20年了，过去3-4年一直保持着钛金会员身份。但在夏洛特机场万怡酒店，我却经历了最糟糕的酒店体验之一。 办理入住时，两位工作人员都目不转睛地盯着手机，几乎没理会我们。当我询问迎宾礼物、积分或任何身份确认事宜时，他们很不情愿地递给我两瓶水——感觉我问这些话都给他们添麻烦了。没有零食，没有餐券，连基本的礼貌都没有。在航班取消、午餐后又没吃过饭之后，这种冷漠让我感到难受。 房间简直令人无法接受：地毯和床上用品因潮湿而潮湿，空调也关了，淋浴间里还留着上一位客人用过的肥皂。这与我成为万豪忠诚会员时的初衷完全不符。 如果万豪就是这样对待其最高级别会员的，那还有什么理由让他们保持忠诚呢？二十年过去了，我受够了。我要离开万豪，取消我的万豪信用卡。够了，够了。 （原文） DO NOT STAY AT THIS MARRIOTT. I’ve been a loyal Marriott customer for nearly 20 years, holding Titanium Elite status for the last 3–4 years. My stay at the Courtyard Charlotte Airport was one of the worst hotel experiences I’ve ever had. At check-in, both staff members were glued to their phones and barely acknowledged us. When I asked about a welcome gift, points, or any recognition of my status, I was reluctantly handed two bottles of water—and it felt like I was inconveniencing them by even asking. No snacks, no food vouchers, no basic courtesy. After a canceled flight and no meal since lunch, that indifference stung. The room was unacceptable: damp carpet and bedding from humidity, air conditioning turned off, and used soap left in the shower from the previous guest. This is nowhere near the standard that built my loyalty to Marriott. If this is how Marriott treats its highest-tier members, why should anyone stay loyal? After two decades, I’m done. I’ll be moving away from Marriott and canceling my Marriott credit cards. Enough is enough.

（由 Google 翻译）我曾多次入住这家酒店。由于行程安排，我通常都是深夜抵达。前台通常只有一位工作人员，办理入住的队伍总是非常长，因为酒店接受航空公司发放的酒店代金券。持有代金券的客人办理入住的时间明显更长，我曾多次等待超过30分钟才能入住。如果万豪酒店要接受旅客的代金券，就必须在晚上增加前台的人员配备。晚上9点以后，面对满载旅客的车辆，只有一位工作人员办理入住是无法接受的。入住之后，房间和住宿体验本身都很不错。但是，过长的入住队伍给整个入住体验蒙上了一层阴影。 （原文） I’ve stayed here many times. Due to my travel itinerary, I usually arrive in the late evenings. There is usually only 1 person working the front desk, and the line to check in is always extremely long, due to the hotel accepting hotel vouchers issued to people by their airline. Guests with vouchers take significantly longer to check in, and I have had to wait an upwards of 30 minutes to check in multiple times. Marriott needs to staff their front desk more adequately in the evenings if they are to accept travel vouchers from passengers. Having just 1 person to check people in with the full vans of arrivals after 9pm is unacceptable. Once checked in, the rooms and stay itself is very nice. But the exceptionally long check in lines leave a sour note on the entire stay.

（由 Google 翻译）我想大多数低评分都是因为航空公司或天气原因被取消/改期/其他不公待遇而不得不入住的。 这家酒店不错。员工能力强、效率高，有一家价格略高的小店可以用来支付延误补偿金，床也很舒服。我的房间非常干净宽敞。我没什么可抱怨的。 （原文） I imagine most of the low ratings are from people who had to stay here after being bumped / rescheduled / otherwise mistreated by an airline or the weather. This is a nice hotel. Competent and efficient employees, an only moderately overpriced shop where you can spend your delay consolation bucks, and a comfy bed. My room was very clean and spacious. I don’t really have anything to complain about.

（由 Google 翻译）因为飞往夏洛特的航班改道“滞留”在这里，但生活绝对比在这里度过一个夜晚更糟糕。 酒吧餐厅很棒，食物非常美味，我的汉堡非常美味。办理入住的服务非常周到，餐厅酒吧也很棒。 他们有一个超级舒适的庭院区，我们在那里抽了雪茄，喝了啤酒。 非常安静干净。 （原文） “Stuck” here by a diverted flight into Charlotte but life could definitely be worse than spending and evening here. The bar restaurant was great, food was really good, my burger was delicious. The service at check in was very nice and the restaurant bar was great also. They have a super comfortable courtyard area where we had a cigar and beer. Very quiet and clean.

（由 Google 翻译）不安全且不卫生——酒店未就退款事宜做出回应 我于2025年7月31日入住这家酒店，原计划入住至2025年8月3日。抵达后，我被安排入住一间底楼的房间，房间内弥漫着浓重的霉味和潮湿气味。我立即通知了前台的Paulina，并要求换到更高的楼层。我被告知只有底楼的房间可供单人入住。 尽管如此，我还是尝试入住，但房间明显不干净——到处都是污渍和灰尘，而且窗户没有纱窗或安全锁。我再次回到前台反映这些问题，直到另一位工作人员Samantha帮助Paulina找到了一间位于更高楼层的房间，也是单人入住的房间。 不幸的是，303房间也存在严重的安全和隐私问题。房间没有猫眼盖，我注意到一名维修工在外面徘徊，偷偷地往我的房间看。我短暂离开房间后，返回时发现门上有一滴不明液体——之前并没有。由于这些不卫生、不安全的环境，我没有入住该房间，并于7月31日退房。我已联系酒店，要求部分或全额退款，但截至2025年8月18日，我仍未收到任何回复。 （原文） Unsafe and Unhygienic – No Response from Hotel Regarding Refund I checked into this hotel on July 31, 2025, for a stay originally planned through August 3, 2025. Upon arrival, I was assigned a ground floor room that had a strong musty, damp odor. I immediately informed Paulina at the front desk and requested to be moved to a higher floor. I was told that only ground floor rooms were available for single occupancy. Despite this, I attempted to stay, but the room was visibly unclean — there were stains, dust, and the window lacked a screen or security lock I returned to the desk again to raise these issues, and only then did another staff member Samantha assist Paulina and find a room on a higher floor, which was also a single occupancy room. Unfortunately, room 303 also had serious security and privacy issues. There was no peephole cover, and I noticed a maintenance worker lingering outside, looking into my room. After briefly leaving the room, I returned to find an unidentified liquid on the door — which had not been there earlier. Due to these unsanitary and unsafe conditions, I did not stay in the room and checked out on July 31st. I have reached out to the hotel requesting a partial or full refund, and as of August 18, 2025, I have received no response.

（由 Google 翻译）这家酒店整体来说还算干净，但是我在入住期间遇到了臭虫。此外，工作人员也不诚实，明明大堂洗手间是开放的，却告诉别人说它关闭了。酒店位置便利，离机场很近，但上述问题严重影响了我的入住体验。 （原文） This location was clean overall; however, I encountered bedbugs during my stay. Additionally, the staff was not honest, telling someone that the lobby restroom was closed when it was actually open. The property is conveniently close to the airport, but the issues mentioned significantly affected the experience.

（由 Google 翻译）美国航空延误了我的航班，并安排我在这里过夜。工作人员虽然不是最好的，但办事效率很高。房间总体来说不错，也很干净。我的房门卡住了，工作人员帮忙解决了。 （原文） American delayed my flight and offered this place overnight. Staff were not the best but they got things done efficiently. The room was overall good and clean. My room door got stuck and the staff were able to help.

（由 Google 翻译）他们提供的所有图片都准确反映了我们入住的体验。 入住和退房都很方便，而且酒店位于市中心以外，这对我来说非常完美。我不想住得太靠近机场，也不想在夜生活丰富多彩的地方难以入睡。同一地区还有另外两家希尔顿酒店和另一家酒店。在我看来，附近也有很多地方可以去。 房间非常干净，走廊、电梯和大堂也一样干净。 这是我在酒店睡过的最舒服的床。电视非常棒。浴室很干净，但由于我们只住了一晚，而且住在两小时车程之外，所以我们选择不洗澡，回家后再洗澡。 他们提供贝果吧作为早餐。包括原味、全麦和什锦贝果（使用双烤面包机和华夫饼机烘烤）、蓝莓香蕉坚果松饼、苹果、橙子、香蕉、煮鸡蛋、苹果汁和橙汁。他们提供四种不同的麦片，包括水果圈、玉米片、葡萄干麦片和蜂蜜燕麦片，还有热水冲泡的燕麦片、香草和草莓酸奶、燕麦奶和2%牛奶。此外，他们还提供原味奶油奶酪、低脂和草莓口味的燕麦片。他们还提供不同种类的果冻、黄油和蜂蜜。他们还提供酸奶配料。他们提供普通咖啡和无咖啡因咖啡，也可以选择泡茶。他们还有一个零售市场，出售小吃、饮料、酒水和微波炉加热的早餐食品。他们不提供热早餐，但他们提供的早餐有健康的选择，包括纯素和素食，而且非常令人满意。 这是我最近住过的最好的酒店。过去一个月我住过四家酒店，这家是最好的。即使与过去相比，这也可能是我住过的最好的酒店。以后我们每次来夏洛特都会住在这里。 感谢酒店员工维护了如此美好的酒店并创造了如此美好、干净的氛围。 （原文） All of the pictures they provide are an accurate representation of what we had. Check in and check out were made easy, and it’s located outside of the inner city area, which is perfect for me. I didn’t want to be super close to the airport or a lot of night life trying to sleep. There are two other Hilton hotels in the same area, as well as another hotel. There are plenty of places to go nearby in my opinion as well. The room was very clean, as were the hallways, elevators, and lobby area. The most comfortable bed I’ve personally slept on in a hotel. The TV was very nice. The bathroom was clean, but as we only stayed a single night, and live two hours away, we opted to skip the shower and did so when we got home. They offer a bagel bar for breakfast. Which included plain, wheat, and everything bagels (double toaster and waffle maker to toast), blueberry and banana nut muffins, apples, oranges, bananas, boiled eggs, apple juice, and orange juice. They offer four different kinds of cereal including fruit loops, corn flakes, Raisin Bran, and honey bunches of oats, oatmeal to be made with hot water, vanilla and strawberry yogurt, oat milk, and 2% milk. They also had plain cream cheese, low fat, and strawberry. They had different kinds of jelly, butter, and honey. They offered toppings for the yogurt as well. They serve regular and decaf coffee, as well as the option to make tea. They also have a retail market that has snacks, drinks, alcohol, and microwaveable options for breakfast. They do not serve hot breakfast, but what they do serve has healthy options, vegan and vegetarian options, and is very satisfying. This was the best hotel stay I’ve had recently. I’ve stayed in four hotels in the last month, and this is the best one. Even comparing to the past, this is probably the best hotel I’ve ever stayed at. We will be staying here every time we visit Charlotte moving forward. Thank you to the hotel staff for maintaining such a wonderful hotel and for creating such a nice, clean atmosphere.

（由 Google 翻译）很棒的酒店，设施齐全，全新干净。房间宽敞，浴室干净整洁。床上用品超级舒适。早餐丰盛，有鸡蛋、麦片、各种贝果、松饼、果汁和水果。酒店还为客人提供酸奶机，并可添加配料。工作人员非常友好。我们只住了一晚，但我希望可以多住几天。 （原文） Super hôtel très bien équipé, neuf et propre. La chambre était spacieuse, la salle de bain très propre. La literie est super confortable. Le petit déjeuner est copieux avec oeufs, céréales, différents bagels, muffins, jus de fruits et fruits. Un distributeur de yaourt est à la disposition des clients avec des toppings à disposition. Le personnel est très agréable. Nous y sommes restés une seule nuit mais j'aurais bien voulu prolonger mon séjour.

（由 Google 翻译）我们在参加当地会议期间入住了这家酒店，体验非常愉快。从入住的那一刻起，工作人员就热情好客。我们的房间格外干净、舒适，维护得也很好。酒店地理位置优越——地处市中心，步行即可到达餐厅、购物中心和市中心。房价也相当合理，物超所值，服务质量也很高。 我一定会向其他人推荐这家酒店。给以后入住的客人一个建议：如果您通过 DoorDash 或 Uber Eats 订餐，可以考虑要求司机直接送到您的房间。很遗憾，我的餐点是在前台取的，而且我被告知工作人员不能代客人收餐。这不是酒店的错，只是为了避免任何不便而提出的一个建议。 （原文） We stayed at this hotel while attending a local conference and had a very pleasant experience. From the moment we checked in, the staff was warm and welcoming. Our rooms were exceptionally clean, comfortable, and well-maintained. The location is ideal—centrally located and within walking distance of restaurants, shopping, and the city center. Room rates were also quite reasonable, offering great value for the quality of service. I would definitely recommend this hotel to others. One tip for future guests: if you’re ordering food delivery via DoorDash or Uber Eats, consider requesting that the driver bring it directly to your room. Unfortunately, my meal was taken from the front desk area, and I was informed that staff are not permitted to accept deliveries on behalf of guests. This wasn’t the hotel's fault, just a helpful suggestion to avoid any inconvenience.

（由 Google 翻译）酒店和房间的整洁程度给我们留下了深刻的印象。强烈推荐入住。 如果您的早餐含有蛋白质，我不建议您享用早餐。这顿早餐碳水化合物含量高，价格低廉。一份贝果棒、松饼、酸奶机、华夫饼机和煮鸡蛋。 我在其他酒店吃过更好的，但清洁对我来说是最重要的。我有很多餐饮选择🤗 （原文） We were impressed with the cleanliness of the hotel and the rooms. Totally recommend for a stay. I do not recommend breakfast if you incorporate protein in your breakfast. This is a high carb, low budget breakfast. A bagel bar, muffins, yogurt machine, waffle maker, boiled eggs. I've had better at other hotels but cleanliness is #1 for me. I have dining options 🤗

（由 Google 翻译）前台服务超级好，早餐选择丰富，房间也翻新过（基本上是全新的）。就价格而言，这家酒店是夏洛特迄今为止性价比最高的酒店。强烈推荐。 （原文） The front desk was incredibly nice, the breakfast was a good selection, and the rooms are remodeled (basically brand new). For the price, this hotel is by far the best value for money in Charlotte. Highly, highly recommended.

（由 Google 翻译）酒店非常干净，唯一的不足就是无障碍停车位不足。大楼正面只有两个无障碍停车位，方便残疾人士进入电梯。另外两个停车位位于大楼尽头，那里有楼梯，残疾人士爬楼梯很费劲，所以他们必须一路走到大楼另一端才能使用电梯。大楼正面确实需要更多无障碍停车位，以便残疾人士能够在短距离内快速进入电梯。 （原文） Very clean hotel, the only thing wrong with it is there is not enough handicap parking. There's only two parking spots for handicap in the front of the building where you can go into the elevators. The other two are at the end of the building where there are stairs which handicapped people have a hard time trying to climb the stairs so they have to walk all the way down to the other end of the building to use the elevator. They're definitely needs to be more handicapped parking in the front of the building so the handicap people can get into the buildings elevator quickly in a short distance.

（由 Google 翻译）我在夏洛特的Spark on Tyvola酒店度过了一段美好的时光。房间舒适宽敞！非常感谢Sayra M女士为我准备的房间。房间干净整洁。 （原文） I had an excellent stay at Spark on Tyvola in Charlotte. The rooms are comfortable and huge! Shout out to Ms Sayra M for preparing my room. It was nice and clean.

（由 Google 翻译）地理位置很棒。 服务不太好。 房间不错，但维护方面存在严重问题。 房间门需要用力才能锁上。客房服务人员打扫房间时把门开着。需要用力关上才能锁上的门，以及打扫完房间后让门半开着的做法，都是不好的做法。我们住在靠近楼梯的角落房间，当然是一个安静舒适的房间。然而，由于这个房间的位置很容易上下楼梯，有时会与犯罪联系在一起。看来一家好的酒店会确保门能正常使用。 房间总体来说需要维护，因为水槽排水很慢。 前台人员配备不太好。入住手续办理得当，与白班工作人员的另外两次互动也相当顺利。晚上，可能有人在，也可能没人在。晚上我需要一把牙刷，这是很常见的忘记打包的东西。我等了一会儿，穿过大厅、楼下，又等了一会儿，终于有人回到了前台。我随意找了找工作人员，又等了一会儿，她才回来。如果要去的时候没有工作人员，或许可以加个铃声或者告示牌，告知工作人员什么时候回来。她没有通知，没有办法打电话，也没有显示她什么时候回来的指示。她回来后，兴高采烈地叫我去沃尔格林药店。祝你今天过得愉快！ 对于这种级别的酒店来说，这简直就是小丑车管理。 下次我要去大学万豪酒店。 （原文） The location is great. The service was spotty. The room was nice but had serious maintenance issues. The door to the room did not lock without forceful action. Housekeeping left the door open when they tidied the room. It is not good practice to have doors that have to be slammed shut to lock; nor to leave these slightly ajar after cleaning. We had the corner room next to the stairs, which is of course a nice quiet room. However, this particular room placement is sometimes associated with crime due to easy stair access. It seems a good hotel would make sure the door was functioning properly. The room was generally in need of maintenance as the sink drained very slowly. The staffing of personnel at the front desk is spotty. Check-in was well managed, two other interactions with the day staff went quite well. In the evening, someone may or may not be there. In the evening I needed a toothbrush, a very standard thing to forget to pack. A person did wander back to the front desk after I waited and walked through the lobby, the lower floor, and then waited a bit more. She came back after my casual search for personnel and some additional wait. If there are going to periods with no staff, perhaps add a notification bell or a sign about when the staff will return. There was no notice, no way to call, no indicators of when she would be back. When she did return, she cheerfully told me to go to Walgreen’s. Have a nice day! For a hotel of this level, that is clown car management. Next time I will go to the University Marriott.

（由 Google 翻译）很棒的酒店！地理位置优越，就在湖边。我们去华盛顿特区的途中在这里停留。酒店内的湖畔餐厅是享用早餐的好去处，现点现做的煎蛋卷和自制糕点都很棒。我们还会再来的！ （原文） Wonderful hotel! Great location on a lake. Stopped on our way through to DC. The Lakefront Restaurant located in the hotel is a great place to have breakfast. Made to order omelets & homemade pastries. We will be back!

（由 Google 翻译）入住很方便。电视有点问题，不能用，但位置很好。房间还算干净，只是在地毯上发现了一些东西，咖啡机的架子也有点粘。除此之外，住宿体验还不错。 （原文） Checking in was easy. Had an issue with the tv that didn’t work, but great location. Room was clean-ish, found some things on carpet and the stand where coffee machine was on, was sticky. Other than that, it was a pleasant stay.

（由 Google 翻译）这地方风景优美，员工热情周到，步行范围内有很多吃饭的地方。 但是，床简直糟糕透顶。我是美国海军陆战队员，也是一名拥有四十年经验的安保人员。我睡过沙漠，也住过那种把毯子随便铺在木板上就叫床的破旧汽车旅馆。 我从未睡过这么差的觉。 说这些床“结实”简直是轻描淡写，简直应该提交国会讨论。我宁愿睡在避雷针上，也不愿睡在这种伪装成床的石头堆里！ （原文） The place is gorgeous. The staff is attentive and pleasant. There are a lot of places to eat within walking distance. The beds are apocalyptically bad. I am USMC. I am also a security professional with forty years experience. I have slept in the desert. I have been booked at fleabag motels that threw a blanket on a board and called it a bed. I have never had a worse night's sleep. To call these things firm is an understatement worthy of congress. I would rather sleep on the lightning arrestor than the pile of rocks disguised as a bed!

（由 Google 翻译）我们多次入住这家酒店参加舞蹈比赛。房间干净整洁，床垫舒适，插头和充电器也更新了。会议区很棒，前台工作人员非常乐于助人，彬彬有礼，尤其是在我最近这个周末的旅行中。 （原文） We have visited this hotel many times for dance competitions. The rooms are clean, mattresses comfortable, updated plugs and chargers. The convention area is great and the front desk staff were very helpful and courteous, especially on my most recent trip this weekend.

（由 Google 翻译）我最近参加了希尔顿酒店的一次会议，印象非常深刻。他们的自助早餐非常丰盛，附近有很多餐厅可以享用午餐和晚餐。房间很棒，工作人员也非常乐于助人。没什么可说的！ （原文） I attended a recent convention at the Hilton and I was absolutely impressed. Their breakfast buffet was legit and there are a ton of places to eat nearby for lunch and dinner. The room was fantastic and the staff were super helpful. Nothing bad to say!

（由 Google 翻译）不符合希尔顿的标准。酒店楼龄老旧，功能性设施经常出故障。我们两次出差都遇到过空调卡死、读卡器不工作、插座不工作、自动售货机不工作的情况。员工还算不错，但不够热情友好。他们一次对早餐券很挑剔，另一次却不给，导致延误，总体感觉不像尊贵的客人。不过湖边的景色不错。周围环境有点儿不太雅观。预计会一直有很多人。 （原文） Not your typical Hilton standard. The building is old and functional things break down often. On two of our business trips we experienced A/C froze up, card readers not working, outlets not working, and no vending. Employees were nice enough but not very friendly. They were also very picky about breakfast vouchers one time and not thr other resulting in delays and overall just not feeling like a valued guest. Good view on lake side though. Area is a little risqué. Expect lots of people all the time.

（由 Google 翻译）我只住了一晚，但从代客泊车员到前台再到客房服务，所有员工都很友好，乐于助人。他们帮我升级到了更好的房间，而且非常宽敞。房间干净整洁，装修精美。我一定会再来的。特别感谢忠诚大使 Isabella Collin，她准备了精美的惊喜和贴心的卡片。她让我们的住宿体验格外特别❤️ （原文） I only stayed one night but all the employee from valet to front desk to housekeeping was friendly and helpful. They upgraded me to nicer one and it was very spacious. Room was clean and well decorated. I will definitely come back. Special thanks to Isabella Collin’s who was loyalty ambassador, she prepared beautifully surprise and thoughtful card. She made our stay extra special ❤️

（由 Google 翻译）我在奥姆尼酒店的住宿体验简直棒极了！这是我第二次选择奥姆尼酒店，以后肯定还会经常来。我们这次来是为了看黑豹队的比赛，从酒店步行到球场很方便也很安全。酒店附近有很多酒吧、商店和很棒的餐厅。我推荐Hasaki餐厅，那里的晚餐美味又实惠。Yasmine和她的经理Clarissa都非常热情周到！Yasmine非常亲切友好，为我们提供了周到的服务，甚至还帮我们升级了房间。房间非常漂亮、干净，景色更是无与伦比。非常感谢Yasmine、Clarissa、大堂餐厅里热情周到的服务员，以及帮我们搬运行李和停车的代客泊车员们。 （原文） My stay at the Omni was absolutely amazing! This is my second time choosing the Omni and I intend on coming back many more times. We stayed for the Panther game which is a safe and easy walk from the hotel. There are bars to stop at, shops, and great restaurants. I recommend Hasaki for good and affordable dinner. Yasmine and her manager Clarissa, were amazing! Yasmine who is so sweet and welcoming, accommodated us greatly and even upgraded our room which was so beautiful, clean, and the view was unbeatable. Thank you to Yasmine, Clarissa, our wonderful server at the restaurant located in the lobby, and the valet men that helped us with our luggage and car.

（由 Google 翻译）整个地方的审美非常出色，既不过分，又高于平均水平。工作人员非常热情周到，彬彬有礼，令人愉快。房间宽敞，美观大方。我一定会再来这家酒店住的。感谢热情友好的工作人员。 （原文） The whole place has a very excellent aesthetic to it, Not over the top and still yet above average par. The staff were very accommodating and agreeable with courtesy and consideration. The room is spacious and aesthetically pleasing. Will be coming back to stay at this hotel definitely. Thank you for the welcoming and friendly staff.

（由 Google 翻译）我不推荐这家酒店。我选择这家Omni酒店是因为我之前在Omni酒店的体验非常棒。这家酒店显然是为商务旅客和团体旅客准备的。没有热水，房间里的地毯也很糟糕。前台工作人员态度很差，预订前打电话联系也很困难。代客泊车人员和客房服务人员都很棒。 （原文） I would not recommend this hotel. I chose this Omni because my prior Omni experience has been excellent. This is clearly a hotel for business travelers and groups. There was no hot water, the carpet in the room was truly gross. The front desk workers were not friendly and were difficult to reach by phone before my reservation. The valet workers were excellent, as was the room service staff.

（由 Google 翻译）我在这家位于市中心的酒店参加了一个会议，酒店位置很好找，而且位于市中心的山谷停车场非常值得推荐，但这里也有自助停车，价格差不多，大约30美元。酒店大堂、酒吧区、洗手间和会议区都非常宽敞干净，虽然我没有入住酒店，但提供的墨西哥风味自助餐也做得非常出色。根据我这次入住的体验，我强烈推荐这家酒店。 （原文） Attended a meeting at this uptown location, the hotel was easy to locate and centrally located Valley parking is highly recommended but self parking is available at this location for about the same price which was around $30. The hotel lobby, bar area, restrooms, and meeting areas is very open and clean the catered meal of a Mexican style buffet was presented and done very well although I did not stay at the hotel. I would recommend it for accommodations based on my experience during my visit.

（由 Google 翻译）你们的员工训练有素，一切都非常完美。如果我们再次来到夏洛特，我们知道该住哪里了。我特别要表扬两位员工：酒吧的Jackie和餐饮经理Adam。他们非常热情周到！（我们这次是来参加孙女的婚礼。） Joyce Orbesen 佛罗里达州塔彭斯普林斯 （原文） Your people are so well trained. Everything was wonderful. If and when we return to Charlotte, we know where we will stay. I have to point out two people who were exceptional: Jackie, at the bar, and Adam who was the food and beverage manager. They were so accommodating! (We were there for our granddaughter’s wedding.). Joyce Orbesen TarponSprings, Florida

（由 Google 翻译）很棒的酒店。干净整洁，员工非常友好热情。所有服务都很棒。我很喜欢14号俱乐部休息室的Debbie。泳池当时正在装修，但一直在下雨，所以对我们来说没什么大不了的。 （原文） Great hotel. Clean, very friendly and helpful staff. All service was wonderful. Loved Debbie in the 14th club access lounge. Pool was closed for renovations but it was rainy the whole time, so it wasn't a big deal for us.

（由 Google 翻译）这篇评论将分为两部分。首先，我想对活动和销售经理 Mackenzie Hull 表达我最诚挚的谢意。没有她，这次婚礼酒店房间预订不会成功。我女儿的婚礼将于 2025 年 10 月 3 日在夏洛特举行。这篇评论是在她婚礼前一周写的。Mackenzie 迅速解答了我作为新娘母亲提出的各种问题。我们与 Mackenzie 见面的那天，她非常乐意与我们交谈，带我们参观了酒店，并耐心解答了所有疑问。 由于我们有很多外地客人，所以我们入住了两家很棒的酒店，所以每次都要来回问很多问题。Mackenzie 总是能迅速解答所有问题，没有任何问题。我从来没有需要等上好几天才能得到答复，而且她似乎非常乐意为我提供额外的帮助。对于所有需要预订房间的未来新娘来说，到目前为止，这都是一次绝佳的体验！我的客人预订房间很顺利，这让我很安心。如果有需要，我会给Mackenzie发邮件，她很乐意提供帮助。 我们很喜欢这个位置，因为它靠近很多市中心的体验场所和餐厅，客人可以尽情享受。第二部分将在婚礼和恢复体力后发布。 （原文） This review will be a 2 part review. For now I want to express my deep gratitude for the Event and Sale Manager, Mackenzie Hull. Without her, this wedding hotel room block would not have been a success. My daughter's wedding will be October 3, 2025 in Charlotte. This review is a week before her wedding. Mackenzie has delt with my crazy Mother of the Bride questions quickly. On the day we met with Mackenzie, she was delightful to talk to, she was able to show us the hotel and take the time to answer any questions needed. Our guests are staying in 2 wonderful hotels due to the amount we have coming from out of town, so there are a lot of back and forth questions to both hotels. Mackenzie answers all questions quickly with no problems. I have never needed to wait days for an answer and she seems so willing to go the extra mile to help me. For all future brides needing a room block, so far this has been a FABULOUS EXPERIENCE !!. My guest had no problem with booking a room, which was assuring. If needed, I would email Mackenzie with any issues and she was eager to help. The location we loved since it was near a lot of uptown experiences and restaurants for guest could enjoy. Part 2 will come after the wedding and recovery.

（由 Google 翻译）我们住在这里是因为我丈夫要参加一个在这里举行的工作会议。我们原本以为只是一次普通的住宿，结果却变得非同寻常。代客泊车员Steven的真诚热情款待立刻为我们的入住体验奠定了基调。他很自然地记住了我们家小狗GiGi的名字，每次我们进出酒店时，他都会想起它。我们注意到他对所有客人都关怀备至，让每一位客人都感觉自己是他的首要任务。这在当今社会实属难得。他不仅仅是帮我们停车，他还让我们感受到被重视、被尊重和被重视。这种专业精神和热情好客的品质非常特别，体现了领导力和宾客至上的理念，任何公司都会为之感到自豪。像他这样的员工能够产生持久的影响，提升整个宾客体验。Steven，你做得真棒！我们看到了你的存在，希望你也能感受到你给予客人的重视！很明显，他以自己的职业道德为荣，大使馆应该为Steven能够出色地代表他们而感到荣幸。 我还想指出的是，早餐区的所有女士都非常友善和细心，与她们一起用餐的体验是 10/10！ （原文） We stayed here due to my husband attending a work conference that was held here. What we thought would just be a simple stay was made exceptional. Steven at the valet, immediately set the tone with his genuine hospitality. He made a natural effort to learn our little dog’s name, GiGi, remembering her any time we entered or exited. We noticed he was alert to all the guest, making each one feel like they were his top priority. That is a rare quality to have in today’s world. He didn’t just park our car, he made us feel seen, respected, and valued as guests. That level of professionalism and hospitality is special, and it reflects the kind of leadership and guest-first mindset that any company would be proud to recognize. Employees like him make a lasting impact and elevate the entire guest experience. Good job Steven, we see you and hope you feel as seen as you make your guest feel! It’s obvious he takes pride in his work ethic, the Embassy should be honored Steven represents them well. I would also like to note how kind and attentive ALL of the ladies in the breakfast area were, 10/10 experience with them there!

（由 Google 翻译）酒店简洁干净。前台的Shelley非常友好，容易沟通，令人愉快，也很专业。她真的是一位非常棒的人。 酒店就在纳斯卡名人堂对面，离会议中心只有一个街区，我去那里参加会议。除此之外，酒店位置不算好，但比汉普顿酒店好一些。 附近很少有人散步。 免费饮用水很棒！ 早餐和晚间小吃都很棒。Wanda一边唱歌一边煎蛋。我的信用卡每天被扣款75美元。 我没记住周六晚上帮我指路的代客泊车员的名字，但他人很好，很有耐心，也很乐于助人。 唯一的缺点是吹风机有点脏。 （原文） Simple, clean hotel. Shelley at the front desk is very friendly, easy to talk to, pleasant and professional. She really is an amazing person. Directly across the street from the NASCAR Hall of Fame. 1 block from the convention center which is where I needed to go for a conference. Otherwise, not a great location although better than the Hamptons Inn. Very few people walking in the area. Complimentary water was great! Good breakfast and evening snacks. Wanda made omelets while singing. There was a $75 per day hold on my credit card. I didn’t get the name of the valet guy who assisted me on Saturday night with directions but he was very nice, patient and helpful. The only con was that the hair dryer was dirty.

（由 Google 翻译）我公司在这家酒店举办了为期一周的培训活动，我也住在这里。所有员工都很棒，Monique 帮我办理了入住手续，还给我详细介绍了酒店。所有负责早餐的员工都非常友好，态度也很好！这里非常适合举办会议，食物在酒店餐饮中算是相当不错了，而且工作人员总是把一切都安排得井井有条。房间超级干净，装修得非常宽敞。我推荐这家酒店举办任何活动，总的来说，这次入住体验非常棒。感谢 Embassy Suites 团队！ （原文） My company hosted a training event at this hotel for a week and I stayed here as well. The entire staff was amazing Monique checked me gave me a great run down of the hotel. All of the breakfast staff were super friendly and very positive! This was a great place to host a meeting the food was pretty good for hotel food and the staff were always on top of everything. The room was super clean and reverently remodeled very spacious. I would recommend this hotel for any event you would want to host and just a great stay overall. Thank you Embassy Suites team!

（由 Google 翻译）这里的工作人员真是太棒了！前台的雪莉非常热情周到，让我们的住宿体验完美无瑕！调酒师们热情友好，煎蛋台的那位女士更是用灿烂的笑容开启了我们美好的一天。她唱歌给每个人听，尽力让每个人都满意。这些人似乎真心热爱自己的工作，让我们的住宿体验无比美好！ （原文） The best staff ever! Shelley at the front desk was amazing and made our stay perfect! The bartenders were happy and friendly and the lady at the omelet station started our off day with a smile. She was singing to everyone and trying to please everyone. These people seemed to truly love their jobs and made our stay great!

（由 Google 翻译）上周我有幸入住大使套房酒店参加工作会议。这是我住过的服务最好的酒店，这都要归功于酒店员工。抵达时，代客泊车服务非常繁忙，办理入住和退房手续的客人络绎不绝，但他们依然保持着极高的服务水平和沉着冷静。前台工作人员也非常热情友好（特别感谢Ron）。酒吧员工和厨师也都很棒。强烈推荐，满分10分！ （原文） I had the pleasure of staying at the Embassy Suites for a work conference last week. It was the best hotel service I've had all due to the staff. Upon arrival, valet was swamped with check-ins and check-outs, but maintained an amazing level of service and composure. The front desk was also so personable and fun (Shoutout to Ron). The bar staff and cooks were great as well. 10/10 would recommend.

（由 Google 翻译）每个人都很友好，酒店和房间都很干净。位置不错，但入住时发现少了两个枕头。我们打电话给前台，他们马上就送来了两个枕头。我晚上10点左右入住时，被告知客房服务截止到晚上11点，但当我在晚上10点20分左右打电话订餐时，却无人接听。我再次打电话给前台（这次是关于客房服务），被告知没人接，可能是因为他们“忙”。前台也没有告知我停车费要额外支付45美元。所以，这让我很惊讶。客房内的咖啡很难喝。早餐不错。总体住宿体验很一般。我觉得花376美元（房费、税费、停车费）住一晚大床套房根本不值得。 （原文） Everyone was nice, and the hotel & room was clean. Location is good, but 2 bed pillows were missing upon room check-in. We called the front desk, and they brought us 2 pillows immediately. When I checked in around 10 p.m., I was told room service was available until 11 p.m., but when I called around 10:20 p.m. to order something, no one answered the phone. I called the front desk again (about room service this time), and I was told no one answered probably because they were “slammed” (busy). I also wasn’t told parking would be an additional $45. So, that was a surprise for me. In-room coffee was horrible. Breakfast was good. Overall stay was average. I didn’t think paying $376 (room, taxes, parking) for a one night stay in a queen suite was worth it at all.

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（由 Google 翻译）我们最近周末在这里举办了一场屋顶婚礼。屋顶的景色美极了。我们的协调员是 Moriah，她大部分时间都表现得很好，为了确保一切顺利完成，她不遗余力。然而……工作人员和前台之间的沟通非常糟糕，毫无条理。首先，我们以一定的价格为婚礼宾客预留了一定数量的房间。只要他们在截止日期前预订，就能以锁定的价格预订。酒店在截止日期前提高了价格，并告诉我们酒店已经超额预订。不仅如此，他们在入住前一天对所有客人收取半价，如果前一天没有收到付款，您的房间就会被取消。我们的供应商应该获得验证（免费）停车，但这也搞砸了，我们不得不反复沟通才能取消收费。 接待处在屋顶上，晚上很冷。他们提供了加热灯，但其中一个坏了，我们被告知是免费赠送的，所以不能保证会更换或恢复正常。虽然他们确实把它修好了，但如果我们知道可以选择付费，我们也会把这笔费用包含在婚礼费用中。 酒店周围有大学校园、酒吧/俱乐部，所以晚上会听到很大的噪音，直到凌晨3-4点左右。 优点： 房间很漂亮。 Vault 和 Exchange 非常宽敞。 餐饮人员非常友好，合作起来很愉快。 前台的女士名字以M开头（我不记得她的名字了），但她非常乐于助人，也很随和，也非常抱歉。 酒店内的餐厅非常好，我点的食物也很好。 总体来说，体验还不错。婚礼很棒，除了有点混乱。我个人不会再入住这家酒店，但如果某些问题得到解决，那么我就能看到更好的体验的潜力。 （原文） We recently had a rooftop wedding here over the weekend. The rooftop had an amazing view. Our coordinator was Moriah, and she did good for the most part and definitely jumped through hoops to make sure things got done, HOWEVER... the communication between staff and the front desk was horrible and unorganized. Let's start by stating that we blocked off a certain amount of rooms for wedding guest at a certain rate. As long as they booked by the deadline, they would be able to book at the locked-in rate. The hotel increased the rate before the deadline and told us that the hotel was overbooked. Not only that, they charged everyone half price THE DAY BEFORE check-in and if payment wasn't received THE DAY BEFORE, then your room was cancelled. Our vendors were supposed to get validated (free) parking, and that was also messed up and we ended up having to go back and forth about getting the charges removed. The reception was on the rooftop, and it got cold in the evening. They offered heated lamps but one went out and we were told we were given them for free as a courtesy, so it was no guaranteed that it would be replaced or start back working. Although they did get it back working, if we would've known it was an option to pay for them.. we would've included it in the wedding cost as well. The hotel is surrounding by college campus, bars/clubs, so you will hear LOUD noise at night until about 3-4am. Pros: The rooms were nice. The Vault and The Exchange were very spacious. The catering people were very nice, and pleasing to work with. The lady at the front desk whose name begins with a M (I can't remember her name), but she was very helpful and accommodating, very apologetic as well. The restaurant inside of the hotel was really nice and my food was really good. The experience overall was ok. The wedding turned out great minus the chaos. I personally wouldn't stay at this hotel again, but if certain issues were fixed then I can see the potential of a better experience.

（由 Google 翻译）我通常不在谷歌上写评论。但是，我在夏洛特希尔顿逸林酒店的美好体验让我难以忘怀。那天晚上，我和我最好的朋友一起去看乔纳斯兄弟的演唱会。 我遇到了酒店里最友善、最亲切、最高效、最乐于助人的员工。我需要牙刷，他们欣然应允。他们面带微笑地帮我们验证了停车券，回来后还询问我们演唱会是否精彩。我真的感受到了这群热情周到的员工的关怀。抵达酒店时，他们还贴心地准备了热乎乎的巧克力曲奇，美味极了！ 房间干净整洁，设施齐全，舒适宽敞，让我们能够轻松地为演出做好准备。我们享受了看电视、听音乐的乐趣，酒店的设施也很棒。 酒店距离演出场地（光谱中心）的距离简直完美！我们午夜前就上床睡觉了，完全不羡慕那些演出结束后被堵在市中心的人。 再次声明，我并非从事谷歌评论业务，但夏洛特市中心希尔顿逸林酒店的员工绝对是热情好客的典范！我愿意入住这里一百次。 （原文） I am not a google reviewer typically. However, I cannot stop thinking about my wonderful experience at the Doubletree in Charlotte. I met my best friend as we were going to the Jonas Brothers concert that night. I interacted with some of the nicest, most personable, efficient and helpful hotel staff. I needed a toothbrush, and they were happy and excited to oblige. They helped us with our parking validation with a smile, and even asked how we enjoyed the concert when we got back. I truly felt cared after by this wonderful crew. Upon our arrival, we were greeted with WARM chocolate chip cookies that were so yummy! The rooms were clean and updated, and very cozy and spacious allowing us to get ready for the show with ease. We enjoyed watching some tv, listening to music and the amenities were nice. The proximity to the venue (spectrum center) was PERFECT! We were in bed by midnight, and did not envy our fellow concert goers stuck in downtown traffic post-show. Again, I am not in the business of google reviews but the staff at the Doubletree Hilton in Charlotte City Center is the epitome of HOSPITALITY! I would stay here 100 times over.

（由 Google 翻译）优点：房间干净宽敞，员工友好热情！如果您想靠近夜生活场所，这里位置绝佳。步行即可到达很多地方。 缺点：街道噪音很大。我们住在四楼，但噪音仍然很大。外面街上飞驰的汽车把我们吵醒了好几次。停车场的标识也应该更清晰一些。不过总的来说，这是一家不错的酒店。 （原文） Pros: The rooms are clean and spacious, staff was friendly and helpful! The location is great if you’re wanting to be close to nightlife. Lots of places within walking distance. Cons: LOTS OF STREET NOISE. We were on the 4th floor and it was very loud still. Cars racing outside down the streets woke us up multiple times all night. The parking garage could have been better labeled as well. But otherwise a nice hotel.

（由 Google 翻译）商务旅行的理想酒店 我在这里住了4晚，非常享受包含美式早餐的住宿体验。 工作人员友好、合作且彬彬有礼。 房间干净宽敞，家具现代时尚，而且很新。房间布局合理，布置精美。 地理位置优越。步行即可到达超市、各种餐厅、ATM取款机和咖啡店等所有您所需的设施。 我推荐午夜餐厅，它全天候营业，提供各种美味佳肴。 早餐很棒。服务超出预期。他们会询问您需要哪种早晨咖啡，并立即送来。 酒店有健身中心，但我没机会尝试一下。 总的来说，我在这里的体验非常棒。 我推荐这家酒店。 （原文） Nice hotel for business trips I stayed here for 4 nights and i really enjoyed it with included American breakfast The staff are friendly, cooperative and respectful The rooms are clean and wide, the furniture is modern and new. The room is well organized and well furnished The location is spectacular. Every thing you may need is nearby by walk distance for instance supermarket, variety of restaurants, ATM, coffee shops I recommend Midnight diner for eating, it's 24/7 open with delicious options The breakfast was amazing. The service exceeded expectations. They asked you for your kind of morning coffee and bring it immediately The is fitness center but i did bot have the chance to try it Overall, my experience here was extremely good I recommend it

（由 Google 翻译）酒店本身很棒——干净、现代，地理位置优越，方便游览夏洛特市中心。可惜的是，我们的入住体验却出现了一些奇怪的小插曲，让整个住宿过程并不尽如人意。 我们下午3:45左右到达（入住时间是下午4点），但直到下午5:15左右才拿到房间。我之前已经通过希尔顿应用程序预订了11楼的房间，但之后我们去了前台四次询问进度，最终却被安排到了完全不同的房间。当时我们只想赶紧拿到钥匙，安顿下来。 然而，入住大约20分钟后，客房服务人员突然闯入房间，既没有敲门也没有表明身份。他们很快意识到房间有人，便一声不吭地离开了，也没有道歉。他们匆匆离开时，我不得不追上去问他们是不是客房服务人员。我至今仍然不明白他们为什么会闯入房间。 当晚晚些时候，我们房间接到了两个莫名其妙的电话，我接听后都无人应答。我打电话给前台询问他们是否尝试联系过我们——他们说没有——并提及了其他问题。他们态度很客气，并提出赠送10,000希尔顿积分作为补偿，我很感激，但这些积分至今仍未到账。 总的来说，酒店位置优越，环境也不错，但入住体验略显混乱，管理也不够完善。不要指望能在办理入住时拿到房间。如果管理层能够改进运营，我会再次入住，但这次入住体验对于一家希尔顿品牌酒店来说确实令人失望。另外，请注意周围的夜总会噪音很大。我们住在高层，所以没有受到噪音影响，但在低层房间则非常明显。 （原文） The building itself was great — clean, modern, and in a perfect location for exploring downtown Charlotte. Unfortunately, our experience had a few odd hiccups that made the stay less than ideal. We arrived around 3:45pm (check-in time is 4pm), but weren’t able to get into a room until about 5:15 p.m. I had already selected a room through the Hilton app — on the 11th floor — but after going up to the front desk four separate times to check on progress, we finally got a completely different room. At that point we were just happy to get keys and settle in. Then, about 20 minutes after we checked in, housekeeping suddenly entered the room without knocking or announcing themselves. They quickly realized the room was occupied and left without saying a word or apologizing. As they scurried away I had to run after them to ask if they were housekeeping. I still have no idea why they entered in the first place. Later that night we got two random phone calls to the room, and when I answered both times, there was no one on the other end. I called the front desk to ask if they had tried to reach us — they hadn’t — and mentioned the other issues as well. They were polite and offered 10,000 Hilton points as a gesture, which I appreciated, but those points still haven’t shown up in my account. Overall, great location and a nice property, but the experience felt a little chaotic and poorly managed. Don't expect to get your room at check-in time. I’d stay again if management can tighten up operations, but this stay definitely missed the mark for a Hilton-branded hotel. Also, just be aware of the surrounding night clubs that make a lot of noise. It wasn't an issue for us on the higher floor, but very noticeable on lower ones.

（由 Google 翻译）就酒店位置而言，工作人员应该更热情一些，一开始我们甚至找不到停车场。一进房间就发现浴室门几乎要碰到马桶，而且洗手池根本不在浴室里。前台那个矮个子男人是个骗子，会故意刁难客人。更别提所有员工都用一种看外人的眼神看着我们，好像我们不属于这里似的。感觉一点也不友好。酒店里的星巴克也坏了，附近也没有快餐店，而且他们不提供免费早餐，就算有，我们也完全不知道，更别说主动告知我们有哪些便利设施了。 （原文） For the location staff members should have been more helpful, couldn’t find the parking garage at first. Went up to the room as soon as u walk into the room a try to open bathroom door, door almost touches toilet a sink isnt even inside of bathroom. The little man at front desk is a liar a will give u a hard time. Not to mention all of the staff looking at us as if we don’t belong there here. Not a welcoming feeling. The Starbucks they have does not work there’s no fast food around a they don’t do free breakfast a if they do we weren’t aware at all let alone make us aware of the amenities we could’ve used.

還不錯，離開市中心很近，附近有許多餐廳可以選擇，走路5~10分鐘左右。

（由 Google 翻译）进出超级难。除非你愿意开车一英里去公共停车场，否则必须使用代客泊车。 代客泊车和过夜停车每晚收费43美元，而且他们还想让你在网上给小费。 房间还可以，但绝对没什么特别之处。我们入住期间有一半时间电梯坏了（我们住在顶楼，所以做了有氧运动）。 大多数地方都可以步行到达……这是个加分项。 早餐也不错……这也是个加分项。 （原文） Super hard to get in and out. Forced valet parking unless u want to drive a mile to a public parking deck. It cost $ 43 per night for the valet and overnight parking.plus they want to make u tip online. The rooms were ok but definitely not special at all. The elevator was out 1/2 of our stay ( we were on the top floor so we did get cardio. U can walk to most things .. so a plus And the breakfast is good .. so another plus

（由 Google 翻译）地理位置优越，非常适合参加附近另一家酒店的会议。尽管其他评论说找不到酒店，但我们并没有遇到任何问题！即使天黑后到达，也有很大的指示牌指引我们停车。酒店提供代客泊车服务——只需提前发短信通知酒店即可，他们动作非常迅速。客房宽敞，虽然略显陈旧，但非常干净，而且可以欣赏到美丽的城市景观。 （原文） Great location for attending a conference at another nearby hotel. Despite other reviews, we had no issue finding the hotel! Even arriving after dark, there is a large sign of where to pull in. Valet only parking - you text them before heading down to retrieve the car and are very quick. Guestrooms are large, a little dated but very clean and a beautiful view of the city.

（由 Google 翻译）我们参加了一个会议，住了四晚，体验非常棒！入住时出了点小问题，但David 出色地解决了问题，而且非常耐心和友善！ 代客泊车员Rob的服务让我印象深刻……他非常贴心，记得我们是谁，甚至还帮我把忘在车里的枕头拿了下来！😬 强烈推荐这家酒店！ （原文） We stayed 4 nights for a conference and really had a great experience! There was an issue checking in but David did an amazing job of getting it straightened out and was so patient and kind! Was very impressed with Rob the valet ….. he was so good to remember who we were and even took great care of my pillow that we had forgotten to put in the car! 😬 Highly recommended this hotel!

（由 Google 翻译）这次糟糕的经历发生在将近三周前，我提前两个月通过Expedia预订并付款。退房时，我发现信用卡被扣了三百多美元，而我之前从未想过这笔费用。打电话过去，他们说不知道为什么会被扣款，会退款给我。三周过去了，我仍然没有收到退款。每次打电话想找经理，他们都说经理不在。我以后绝不会再光顾这家公司，并且会举报他们这种不道德的行为。 （原文） Terrible experience came almost three weeks ago and paid via Expedia two months prior to my stay. Upon my departure I seen my card was charged over three hundred dollars to something I never concerned to when calling they said they don’t know why it was charged card and I will be refunded. It’s three weeks later still no refund and every time I call to speak to a manger about this matter they are saying she is net available I will never patronize them and will be reporting them for unethical practice

（由 Google 翻译）一整天奔波之后，下午3点的入住时间却被推迟到将近6点，而且酒店连顿免费早餐或饮料都没有，这实在太不方便了。虽然酒店位置对于我这次来夏洛特的目的来说很不错，但我不确定下次是否还会选择入住这里。 （原文） It was incredibly inconvenient to have my 3pm check in pushed back to nearly 6pm after traveling all day with not so much is have breakfast on us or a drink. While the location was great for what I traveled to Charlotte for. Not sure my desire will be to stay here again.

（由 Google 翻译）停车状况糟糕透了，服务还行，但街上的噪音实在太大了。感觉就像睡在廉价的机场酒店里。不过，床很舒服，枕头也很好，这点值得称赞。可惜的是，餐厅重复收了我的钱，这让我对这家酒店的印象大打折扣。下次我肯定会选择希尔顿酒店，它离主街只有一个街区，而且环境好得多。如果你一定要住这里，千万别碰早餐，真的太难吃了。 （原文） Parking situation was terrible, service was ok but the noise from the street was terrible. Felt like I was sleeping in a cheap airport hotel. I will give them props for a comfortable bed and great pillows. Unfortunately the restaurant double charged me so that does not help my feelings about this place. I would choose the Hilton next time, it’s 1 block back from the Main Street and much nicer. If you do stay here don’t bother with the breakfast, it was truly horrible.

（由 Google 翻译）作为美国运通白金卡会员，我期待着五星级的入住体验，并希望享受提前入住的优惠（中午入住，如有空位）。下午1点左右抵达酒店后，我们被告知房间尚未准备好。我们需要换衣服去参加活动，但他们没有让我们去室内泳池附近的更衣室，而是让我们去走廊尽头的公共卫生间。我和9岁和8岁的孩子不得不在那里换衣服，而会议的参与者们正进进出出，这在这种档次的酒店里可不是什么好事。 我们被告知房间准备好后会接到电话。经过几个小时的等待，我们终于在晚上8点左右打电话通知，被告知房间下午3点就准备好了。但之后一直没有人联系我们。 我们在大厅等候时，被粗鲁地告知不能坐在那里，没有任何解释，也没有人主动帮我们搬行李或建议我们去其他区域等候。 我们入住期间唯一值得庆幸的是礼宾部和代客泊车服务人员，他们都非常友好热情，乐于助人。可惜的是，其他前台人员的热情和沟通能力不足，掩盖了他们的专业素养。 我们经历了一件对于一家五星级酒店来说完全不可接受的事情。一位工作人员在晚上9点左右收到了我们的客房服务订单，然后大约10:30才回到我们的房间，不停地敲门，坚持要我们签字。而此时，餐食已经送达好几个小时了。 巨大的敲门声吵醒了我们的孩子，也扰乱了我们的夜晚。我们不得不告知工作人员，剩下的文件可以留到早上处理。这种情况让人感觉非常不专业，而且很唐突，尤其是在那个时候。 我们去过很多地方，住过世界各地一百多家五星级酒店，而这是迄今为止我们遇到的最糟糕的客房用餐体验。 （原文） As an AMEX Platinum member, I was looking forward to a five-star experience and hoped to take advantage of the early check-in benefit (noon when available). Upon arrival around 1 PM, we were told our room wasn’t ready. We needed to change for an event, but instead of being offered access to the locker rooms near the indoor pool, we were told to use a public restroom down the hall. My 9- and 8-year-old children and I had to change there while people from a conference were coming in and out, hardly what you’d expect from a property of this caliber. We were told we’d receive a call when our room was ready. After hours of waiting, we finally called around 8 PM and were informed the room had been ready since 3 PM. No one ever contacted us. While sitting in the lobby during the wait, we were rudely told we couldn’t sit there, with no explanation or offer to help move our bags or suggest another area to wait. The only positive aspect of our stay was the concierge and valet staff, both were extremely pleasant and helpful. Unfortunately, their professionalism was overshadowed by the lack of hospitality and communication from the rest of the front desk team. We experienced an incident that was completely unacceptable for a five-star property. After receiving our room service order around 9 PM, a staff member returned to our room at approximately 10:30 PM, persistently knocking on the door and insisting that we sign something. This was hours after the meal had been delivered. The loud banging woke up our children and disrupted the evening. We had to inform the staff member that any remaining paperwork could be handled in the morning. The situation felt entirely unprofessional and intrusive, especially at that hour. We’ve traveled extensively and stayed in well over a hundred five-star hotels around the world, and this was by far the worst in-room dining experience we’ve encountered.

（由 Google 翻译）从我们抵达的那一刻起，这家酒店就超出了我们的所有预期。前台团队高效热情，服务周到。我们提出的每一个问题都得到了轻松解答，每一个要求都得到了优先处理。 房间一尘不染，看得出来客房服务人员对自己的工作非常用心，在我们入住期间，房间始终保持着干净整洁、维护得当的状态。清洁人员非常友善，总是面带微笑地迎接我们。特别要感谢前台的马洛斯，他非常热情地帮我们搬运行李，并引导我们前往房间。 酒店的各个设施同样令人印象深刻。它们维护良好，尽显奢华。无论走到哪里，工作人员都细致周到，让我们始终感受到无微不至的关怀。总而言之，这是我们住过的最棒的酒店之一，我们迫不及待地想要再次入住！ （原文） From the moment we arrived, this hotel exceeded every expectation. The front desk team was efficient and genuinely welcoming. Every question was handled with ease and every request felt like a priority. The room itself was spotless, and you can tell housekeeping takes real pride in their work everything was clean and beautifully maintained throughout our stay. The cleaning staff was so kind always greeting us with a smile. A special shoutout to Marlos at the front door who was absolutely amazing helping us with our bags and guiding us to our room on arrival. The amenities across the property were just as impressive. They were well kept and truly luxurious. Everywhere we went the staff was attentive and consistently made us feel taken care of. Overall this is one of the best hotel experiences we’ve ever had and we can’t wait to return!

（由 Google 翻译）我在巴兰坦酒店 (The Ballantyne Hotel) 的体验简直太棒了。从抵达的那一刻起，我就感受到了热情专业的接待，这为我的整个入住体验奠定了基调。酒店的每个细节都散发着奢华的气息——从设计精美的客房到一尘不染的庭院。 工作人员竭尽全力满足您的每一个需求，始终以真诚的热情和微笑服务着您。酒店的设施也是一流的——我尤其喜欢水疗服务，它让我完全放松，焕发活力。考特尼 (Courtney) 为我做了一次非常棒的盐磨砂（缓解压力的身体护理）。 健身房配备了各种各样的健身器材。我在跑步机上完成了10公里的步行。 在酒店用餐是一种享受；食物精心烹制，美味可口，服务也无可挑剔。酒店的每个空间都给人一种优雅、舒适、温馨的感觉——无论是商务还是休闲，这里都是完美的选择。 我忘了拍房间照片，因为我太快跳到床上了！ 如果您正在寻找精致、放松的体验和卓越的服务，我强烈推荐巴兰坦酒店 (The Ballantyne)。我已经迫不及待地想再次光临了！ （原文） My experience at The Ballantyne Hotel was nothing short of outstanding. From the moment I arrived, I was greeted with warmth and professionalism that set the tone for my entire stay. The hotel exudes luxury with every detail — from the beautifully designed rooms to the immaculate grounds. The staff went above and beyond to ensure every need was met, always with genuine hospitality and a smile. The amenities were top-tier — I especially enjoyed the spa services, which left me completely relaxed and recharged. Courtney gave an excellent salt scrub body (stress relief body ritual). The gym has a great variety of equipment. I got my 10k step in with their treadmill. Dining at the hotel was a treat; the food was thoughtfully prepared, delicious, and the service was impeccable. Every space in the hotel feels elegant, comfortable, and welcoming — perfect for both business and leisure. I forgot to take room photos because I jumped in the bed so quick! If you’re looking for a refined, relaxing experience with exceptional service, I can’t recommend The Ballantyne enough. I’m already looking forward to my next visit!

（由 Google 翻译）这家酒店非常适合举办小型会议。食物美味，酒店周边有很多便利设施，房间干净整洁，维护良好。在连续几天的住宿期间，仅有的两部电梯中有一部故障了好几次，导致等待时间过长，令人心烦意乱。不过工作人员很友好，也很乐于助人。停车场有门禁，可能需要收费，但也可能包含在房费中。 （原文） The hotel was the perfect place for a small conference. Food was good, hotel is close to many other things, and rooms were clean and well-maintained. During the multi-day stay there were several times where one of the only two elevators was out of service, which led to long and frustrating wait times. But staff were kind and accommodating. Parking lot is gated and may have a charge, though it may also be included in rate.

（由 Google 翻译）我要特别表扬一下负责代客泊车和行李搬运的威廉·梅森先生。他真是个一流的服务人员。从我开车抵达的那一刻起，他就展现出尊重、专业和热情好客的态度。他帮我停车，帮我搬运行李，整个过程轻松顺畅，没有丝毫傲慢或催促——只有卓越的服务。 像他这样的人，才能真正营造出奢华的氛围。 谢谢您，威廉先生。服务太棒了！ （原文） I want to give a major shout-out to Mr. William Mason who handles both valet and luggage service. That man is top-tier. From the moment I pulled up, he carried himself with respect, professionalism, and real hospitality. He parked my car, helped with my bags, and made the whole experience smooth with no attitude, no rush — just excellence. People like him make a place feel truly luxury. Thank you, Mr. William. Outstanding service.

（由 Google 翻译）我很少写点评，这是第一篇差评。10 月 26 日星期六下午 5:15 到达。我前面的那位男士因为他的房间还没准备好而勃然大怒。我的房间也没有准备好；我后面的女士也遇到了同样的问题。前台接待员非常友善，在我们等待的时候带我们去酒吧免费喝了一杯。酒店提供了一间残疾人客房，我以 5:30 的价格接受了。房间位于电梯后面，距离前台 15 英尺。房间足够大，但算不上“豪华住宿”。制冰机无法使用。酒店非常繁忙，但给人的印象是员工正在尽力，但确实需要增加人手。停车很混乱，酒店外面有浓重的大麻味。房间里没有咖啡机或冰箱。很失望，因为我在低端连锁酒店有过更好的体验。 （原文） I do not write a lot of reviews and this is my first negative one. Arrived 5:15PM on Saturday October 26. Guy in front of me was having a meltdown because his room not ready. My room also not ready; Lady behind me had same issue. Front receptionist very kind and took us to the bar for a free drink while we waited. Offered a handicapped room which I accepted at 5-30. Room located behind elevators and 15 feet from front reception. Room was adequate but didn’t consider “Luxury accommodations.” Ice maker inoperative. Hotel very busy but got impression staff were doing their best but really needed additional staffing. Parking was confusing and strong marijuana smell outside of hotel. No coffeemaker or fridge in room. Disappointed as I’ve had better experiences at lower end chain hotels.

（由 Google 翻译）我丈夫即将迎来一个重要的生日，我想带他去一个特别的地方。 我在巴兰坦酒店的“宅度假”中找到了理想的选择。 从前台Blake和Olivia的热情接待，到Blake提前两个多小时通知我们房间已经准备好，每一个细节都完美无瑕。 安顿好行李后，我们去享用了下午茶，这是我为丈夫准备的第二个生日惊喜。我们被安排在角落里的两把高背椅上，感觉自己像皇室成员一样。Leila的周到服务让我们确信自己确实如此。更贴心的是，当Leila得知今天是丈夫的生日时，她端来了一个用玫瑰花瓣装饰的挞，上面插着一根点燃的生日蜡烛。 下午茶期间，一位非常细心的年轻女士多次过来询问我们的需求，她是餐饮部的经理之一。很抱歉我忘记了她的名字。 我们的房间非常漂亮！房间布置精美，空间宽敞，还有一个阳台和一个漂亮的浴室。床非常舒适，卧室和浴室也一尘不染。 到了晚餐时间，我们去找了礼宾部的雪莉。她知识渊博，而且非常真诚地想要帮助我们。她推荐了几家餐厅，还告诉我们酒店有班车，如果我们需要的话。我们当然需要。当她找不到班车司机时，她竟然说：“我亲自送你们去！” 这才是真正的服务！她真是太棒了！ 我强烈推荐巴兰坦酒店。我住过很多环境优美、服务一流的酒店，但巴兰坦酒店的热情款待绝对可以媲美其中任何一家。 我们一定会再来的！ （原文） My husband was hitting a benchmark birthday and I wanted to take him somewhere special. I certainly found it in a “ staycation “ at the Hotel Ballantyne. From the warm welcome from Blake and Olivia at the front desk to Blake’s announcement that our room was ready more than two hours early, each and every detail was executed to perfection. After getting our luggage settled in our room, we attended the High Tea, my husband’s second birthday surprise . We were seated in a corner in two high back chairs that made us feel like royalty. The service from Leila convinced us that we were. To add another thoughtful detail, when Leila found out it was my husband’s birthday, she brought a tart placed in rose petals with a lit birthday candle. We were visited multiple times during the tea by a very attentive young woman who was one of the food and beverage managers. I’m so sorry that her name escapes me. Our room was so lovely! It was both well appointed and spacious and had a balcony and a gorgeous bathroom. The bed was extremely comfortable and the bedroom and bathroom were meticulous. When it became time for dinner we went to talk with the concierge, Sherri. She was a wealth of information which was delivered with a very sincere concern to help. After recommending a few restaurants, she told us that the hotel had a shuttle if we were interested. We were. When she was unable to locate the shuttle driver she just said, “ I’ll take you myself!” Now THAT’S service! She was absolutely delightful! I cannot recommend the Hotel Ballantyne highly enough. I have stayed in many beautiful places with excellent service. The warmth and care given to us at the Hotel Ballantyne certainly is on par with any of them. We’ll be back!

（由 Google 翻译）开了好久的车，凌晨三点左右才到酒店，门锁着，前台空无一人。我并非有意失礼，但那天已经够漫长的了，所以我按了喇叭。15分钟后，终于有人上来开了门。之后我顺利办理了预订入住。房间还行。床很干净，淋浴在旋转手柄/温度调节器时出了点问题，不过还能用。唯一让我生气的是，我特意选择这家酒店，因为它说早餐不错。所以我以为鸡蛋之类的热食。结果醒来，我却发现华夫饼机很难烤，果汁也喝起来很老。这才是他们所谓的“美味早餐”，我们前一天晚上自驾游时住过另一家酒店，酒店说早餐不错，结果也确实如此。鸡蛋、香肠、饼干（等等）。这家酒店不行。所以我去了隔壁的饼干桶餐厅，浪费了钱，吃了同样糟糕的早餐。如果你只是想找个地方睡觉，那么这里确实不错，尤其是考虑到价格。但别指望能吃到“美味的早餐”。 （原文） Pulled up around 3:00am after a long drive to the doors locked and no one at the front desk. I wasn't trying to be rude but it had already been a long day so i honked my horn. Finally after 15mins someone came up and got the door. Checked in to my reservation all fine after that. Rooms were okay. Beds were clean, The shower had an issue when you turned the handle/temp adjuster thing but still worked nonetheless. Only thing I'm pissed about is that I specifically chose this hotel bcs it said Good Breakfast. So i assumed hot food like eggs and such. Lo and behold i wake up to a difficult waffle iron and juice that tastes old. That was their ""good breakfast"" we had just stayed at a different quality in the night before on our roadtrip and it had said good breakfast and was. Eggs, sausage, biscuits (etc.). Not this place. So went to the cracker barrel next door and wasted my money on an equally horrible breakfast. If you're looking for just a place to sleep then yeah it's good especially for the price. But don't expect a "good breakfast"

（由 Google 翻译）由于晚上的航班取消，我临时需要预订房间，所以这家酒店对我来说住一晚还算合适。价格合理。床很舒服，但还可以更好。房间和浴室干净整洁，舒适度不错。有很多其他客人在房间外闲逛，抽烟喝酒。他们虽然没有打扰到任何人，但确实降低了酒店的档次。步行范围内没有其他餐厅，除了晚上9点关门的Cracker Barrel。总的来说，就我的情况而言，这次入住体验还不错。 （原文） This property was adequate for my 1 night stay after my evening flight was cancelled and I needed a last minute room. Rate was reasonable. Bed was comfortable but could be better. Rooms and bathrooms were clean enough for comfort. There were a lot of other guests hanging out outside of their rooms smoking cigarettes and drinking beers. They weren't bothering anyone but it certainly lowers the class level of the hotel. There are no restaurants within walking distance other than the Cracker Barrel, which closed at 9pm. Overall, positive experience for my situation.

（由 Google 翻译）我打电话询问是否可以提前入住。他们说可以，并派了免费班车去机场接我们。我们到达酒店时，他们已经准备好一切。不到两分钟我们就入住了房间。酒店干净整洁，维护得也很好。房间也很干净。装修风格与价格相符。不过总体来说还可以接受。床垫对我来说有点软。我妻子觉得很完美。性价比很高。我会毫不犹豫地再次入住这里。 （原文） I called to see about checking in a little early. They said I could and sent the free shuttle to pick us up at the airport. When we arrived at property, they had everything ready to go. We were checked into our room in under 2 minutes. Property is clean and appears to be well cared for. Room was clean. Decor is consistent with their rates. Nonetheless completely acceptable. Mattress was soft for my taste. My wife thought it was perfect. Good value. I would not hesitate to stay here again.

（由 Google 翻译）这家酒店的房间里应有尽有，微波炉、熨斗、冰箱和吹风机一应俱全！房间空间宽敞，非常适合三人入住。前台人员非常热情友好。酒店离机场很近。酒店还有自动取款机！种类繁多，总的来说，性价比很高，体验很棒！一定会再来的！ （原文） This hotel had everything we needed in the rooms. A microwave , iron, fridge, and a hairdryer! It was very good space for three people. The receptionist were very kind. It was very close to the airport. The hotel also has an ATM! There was a lot of variety, and it was overall a great experience for the price! Would definitely go back!

（由 Google 翻译）免费机场班车。床很舒服。早餐还可以。工作人员热情好客。 房间有点陈旧，清洁不太到位（见图）。浴室沐浴露用完了。 VfM 很一般。 （原文） Free airport shuttle. Beds comfortable. Breakfast was ok. Staff were welcoming. Rooms are a little tired and not well cleaned (see photos). Bathroom shower gel was empty. Average VfM.

（由 Google 翻译）得知有班车接送真是太棒了！ 酒店位置也很好，周围有很多餐厅。客服人员非常热情周到。房间干净又安静。 （原文） The news that a Shuttle bus was available to pick me up was awesome achievement. Also the location of the hotel was great because restaurants were open around it. The Customer service representative was amazing. The room was clean. and quiet.

（由 Google 翻译）每位团队成员都非常友好且乐于助人。 我和儿子从加州出差。 地理位置优越，靠近机场和市中心。 房间非常干净，床很舒服，电脑桌尺寸也很大。我一点也不想念我的办公室。 附近有加油站和便利店，营业至午夜。 如果您需要额外的毛巾或其他物品，24小时客服人员随时为您服务，机场还提供接送服务。 我们很喜欢酒店的游泳池和免费早餐，如果您需要冰块，可以在二楼取。 不过酒店有电梯，所以没问题。 我强烈推荐这里。 如果我们再来夏洛特，我们一定会住在这里。 （原文） every team member very friendly and helpful I was on business trip with my son from California perfect place close to the airport and downtown very clean room and comfortable beds, good size computer desk I didn’t miss my office at all. gas station and convenience store nearby open till midnight. If you need extra towels or anything else customer services available 24hrs and shelter services available for pickup and drop off at the airport we enjoy the swimming pool and morning free breakfast, if you need ice it’s on the second floor but they do have elevators so no problem I highly recommend this place If we ever come back to charlotte we would definitely stay here.

（由 Google 翻译）房间虽然翻新过，但仍然显得陈旧。电视机都坏了。房间很干净，但看起来很旧。很多东西都磨损严重，需要更换。地理位置还不错，离机场只有15分钟车程。早餐一般，主要是香肠、鸡蛋、华夫饼和吐司。看得出来有当地人住在这里，他们的孩子上学前会下来吃早餐。周边环境不错。 （原文） The rooms have been updated but they are still outdated. The TV didn't even work. The room was clean but it just looked old. Alot of things were worn and needs to be replaced . The location was fine. It was 15 minutes from the airport. Breakfast was just okay, sausage, eggs, waffles, toast were the main foods. I could see that locals lived there, and their children came down to breakfast before going to school. The area was nice.

（由 Google 翻译）我通常都能在很多方面找到优点，但这家酒店绝对不行。由于飞机技术故障，我们错过了航班，酒店给了我们一张这家酒店的代金券。我们一进房间就没放下行李。整个酒店超级脏，臭气熏天，房间也一样糟糕。看着床垫都觉得可怕。真是太糟糕了。我真心觉得这些差评是酒店老板/员工自己写的，因为我从来没见过这么差的酒店。 （原文） I can find good in most things, but not this hotel. We missed our flight due to technical issues with the plane and was given a voucher for this hotel. We never put our bags down once we entered the room. The whole hotel was super dirty, smelly and the room was just the same. Looking at the mattress was scarey. Was awful. I truly believe that these review ratings were made by owners/ staff because I have never seen a worse hotel.

（由 Google 翻译）这绝对是我住过的最差的酒店。 如果你喜欢到处都是大麻和烟味，那就来这里吧！😄 床上竟然还留着脏内裤。房间里霉味很重，到处都是破烂，我们甚至都没住一晚，因为大麻味熏得我们头疼。强烈不推荐！我甚至怀疑里面还有虫子。 （原文） This is by far the worst hotel i’ve ever been to. If you love the smell of weed and smoke everywhere then come here! 😄 There was dirty underwear left ON THE BED. It also reeked of mold and everything was torn up, we didn’t even get to stay the night here because our heads were aching from the weed smell. DO NOT RECCOMEND. I wouldn’t be surprised if there was bugs in here either.

（由 Google 翻译）我很少写评论，但这次一定要提醒大家，千万别去这家酒店。我们10:05抵达后打电话给酒店，想叫机场班车。30分钟后再次致电，却被告知班车要到11:00才到。他们之前从未告知我们班车要到11:00才到，我们完全可以自己叫Uber。他们还记下了我们的电话号码，但之后就再也没有联系过我们。 我进去找美国航空的客服。美国航空打电话给他们，他们却谎称我没打过电话。就在我跟美国航空通话的时候，班车在11:15到了。我妻子打电话告诉我班车到了，但等我回到酒店时，班车已经满了。他们明明有我的电话号码（还有我妻子的号码，因为预订信息里有），却从未联系过我们。他们说20分钟后会回来，结果根本没来。最后我们只能叫了Uber。 我们最终在午夜之后才到达酒店（比我们最初打电话的时间晚了两个小时）。酒店员工态度傲慢无礼，从未道歉。即使我把事情经过详细告诉他们，他们也说根本没发生过任何问题。 这家酒店很可能只是靠航空公司延误航班才勉强维持运营。房间陈旧，员工撒谎，虽然有机场班车，但对你毫无帮助。 请千万不要因为航班延误而选择这家酒店，也请千万不要付钱入住。有很多比这家酒店好得多的选择，无论从房间质量还是员工服务来看都是如此。 （原文） I rarely leave reviews, but wanted to make sure that people stay far, far away from this location. We landed and called the hotel at 10:05 to get a ride to the hotel on the airport shuttle. Called back 30 minutes later and were told it wouldn't be there until 11:00. We were never told that and could've booked a Uber instead. They also took our number down and never Calle with any updates. I go inside to try to talk with American. American calls them and they lie to them saying I never called. The shuttle shows up while I'm talking to American at 11:15. My wife calls me and says it's there, but by the time I get back down, the shuttle is full. Again, they had my number (and my wife's number since it was in the reservation) and never called. They said they would be back in 20 minutes and they never showed up. Had to take an Uber instead. Make it to the hotel after midnight (two hours after we originally called). The hotel staff was rude and condescending and never apologized once. They said that there was never any issues even after I told them exactly what had happened. This hotel most likely stays in business only due to airline delay bookings. The rooms are outdated, the staff lies to customers, and the airport shuttle exists, but it's not going to do you any good. Please, please do not select this hotel for a delayed flight and please, please, please do not pay for this hotel. There are so many better places to stay, both in quality of the room and in quality of the staff.

（由 Google 翻译）这家酒店破败不堪，电梯里弥漫着电子烟的味道，而且价格高得离谱。想在Sleep Inn酒店睡个好觉可不容易。经常能听到派对狂欢者或住客在夜里四处乱撞，或者在停车场里开着车，车子发出很大的噪音。我半夜因为噪音太大要求换房间，结果另一位客人在前台大声抱怨，取消了预订。她说“找个专业的地毯清洁公司”。她说的完全正确。到处都是地毯，脏得要命。工作人员还算礼貌。送早餐的女士还不错。早餐种类很少。千万别住一楼，那里最糟糕。绝对可以拍低成本恐怖电影的场景。 （原文） This hotel is run-down, smells like vape pens in the elevator, and is overpriced for what it offers. Sleep at the Sleep Inn is hard to find. Partiers or residents are frequently heard bumping around in the night or idling their very loud cars in the parking lot. I asked to switch rooms in the middle of the night due to noise and there was another guest complaining loudly at the desk and cancelling her reservation. Her comment was to "get a professional carpet cleaner". She was absolutely right. The carpet everywhere is pretty gross. The staff were reasonably polite. The lady stocking breakfast was nice. The breakfast offerings were bare minimum. Don't take any room on the first floor. It's the worst. Definitely would make a good low-budget horror film backdrop.

（由 Google 翻译）我们到得挺晚，大概凌晨两点，所以只想赶紧睡觉，不想抱怨；但是走廊里弥漫着浓烈的毒品味，进了房间都还能闻到！我头疼了一整夜，只好用衬衫捂住口鼻睡觉。房间里的空调几乎不制冷，非常闷热。因为到处都是毒品味，我觉得很不安全。我用东西把门堵住了，至少能稍微拖延一下入侵者。强烈不推荐！ （原文） We arrived pretty late, like 2 am, so we just wanted to go to bed and not complain; however, the smell of pot in our hallway was overwhelming, and we could still smell it once we were in our room!! I had a headache all night and tried to sleep with my shirt covering my nose and mouth. The air barely worked so it was also very warm in our room. Since it wreaked of pot, I didn't feel safe there either. I barricaded our door, at least enough to slow down an intruder a little bit. I DO NOT recommend!

（由 Google 翻译）这些房间真是恶心透了。看看这墙，看看这床垫。他们至少应该过来换一下每个房间的床垫。我的意思是，这太荒唐了。谁会想睡在这么脏的地方？真是恶心透了。他们应该感到羞耻，经理们应该教训一下他们的员工和客房清洁人员，教他们如何真正打扫房间。我有必要亲自去教他们怎么打扫房间吗？我的教育背景比这好多了。我的意思是，这真是太恶心了。 （原文） These rooms are absolutely disgusting. Look at the walls. Look at the mattress. They need to at least come in here and change out the mattresses in each room. I mean, this is ridiculous. Who would want to sleep on some dirtiness like this it’s absolutely disgusting. They ought to be ashamed of themselves and the managers needs to get on their employees, their housekeepers and show them how to really clean a room. Do I need to get in there and show them how to clean a room I’m way far better brought up better than this. I mean, this is absolutely disgusting.

（由 Google 翻译）这是我住过的最好的万豪酒店之一。房间宽敞干净，感觉高档，价格却不贵。床特别舒服。M Club 非常棒，对我们这些商务旅客来说意义非凡。无论是在夏洛特出差还是与家人度假，这里都是绝佳的下榻之所。强烈推荐。 （原文） One of the nicer Marriott properties I've stayed at. Rooms are spacious, clean, and have an upscale feeling without the hefty price tag. Beds are extremely comfortable. The M Club is excellent, a big deal for us business travelers. A great place to stay while in Charlotte on business or while vacationing with the family. Highly recommended.

（由 Google 翻译）这里真是太棒了！今天是我的生日，他们送了我一个装满礼物和一瓶葡萄酒的精美礼品袋。作为一名忠诚的钛金精英会员（几乎是大使精英会员），这真是太贴心了。工作人员很棒，房间也很干净。我再也找不到比这里更好的酒店住宿了。我一定会再次选择这家酒店。非常感谢出色的前台工作人员。Ona 的服务非常棒，我记不清另外两位了，但他们也同样出色。感谢送礼物的那位先生。他们的热情好客让我印象深刻。 （原文） Such an amazing group here. My birthday is today and they gave me a nice gift bag full of goodies and a bottle of wine. As a loyal titanium elite member (almost ambassador elite) this was an incredible gesture. The staff is amazing the rooms are clean. I couldn’t ask for a better hotel stay. I will definitely choose this hotel again. Thank you so much to the amazing desk crew. Ona was incredible and I can’t remember the other two but they were equally as great. Thanks to the gentleman that delivered my gift. I’m blown away by the hospitality.

（由 Google 翻译）我们于7月3日在南方公园万豪酒店举办了婚礼，这场婚礼美轮美奂，令人难忘。 详情：我们为近50位宾客花费了约8000美元（税费另计）。这笔费用包括餐饮（不含酒水）和婚礼场地的租赁。我们精心挑选菜单的试菜环节既优雅又有趣，绝对是整个筹备过程中的一大亮点！ 我们在宽敞的总统套房里准备婚礼，这里非常适合我们的婚礼派对。仪式结束后，我们在酒店各处和附近的购物广场拍照留念，那里提供了绝佳的背景。 备注：冷火花和低洼雾气是不允许出现的，所以我们用泡泡酒来送别宾客——这真是甜蜜又愉悦的体验。 小贴士：预订自己或宾客的房间时，请务必使用政府价格（如适用）——这是一个省钱的好方法。 我们的宾客们玩得很开心，我们非常感谢一切的顺利完成。对于寻找位置便利、现代而优雅的场所的情侣，我们绝对会推荐南方公园万豪酒店。 （原文） We hosted our wedding at the South Park Marriott on July 3rd, and it was a beautiful and memorable event. Details: We spent around $8,000 after taxes and fees for nearly 50 guests. This included food (no alcohol) and the rental of the ceremony space. The food tasting experience, where we selected our menu, was elegant and fun—a definite highlight of the planning process! We got ready in the spacious Presidential Suite, which was perfect for our wedding party. After the ceremony, we took photos throughout the hotel and the nearby shopping galleria, which offered fantastic backdrops. Note: Cold sparks and low-lying fog aren’t permitted, so we used bubbles for our send-off—it was a sweet and joyful touch. Tip: When booking rooms for yourself or your guests, be sure to use the government rate, if applicable —it’s a great way to save. Our guests had a great time, and we’re so thankful for how everything came together. We would definitely recommend the South Park Marriott for couples looking for a modern, elegant venue in a convenient location.

（由 Google 翻译）这家酒店位于夏洛特市中心，地理位置绝佳，附近餐饮选择丰富，毗邻高档购物中心。停车方便，入住手续简便。多年来我多次入住这家酒店，每次体验都非常出色。房间非常干净！健身房设施升级，比万豪旗下大多数酒店的健身房都大。酒吧和餐饮也比大多数酒店更胜一筹。步行即可到达多家餐厅。这家万豪酒店入住率很高，但设施依然保持良好，员工服务也十分出色，强烈推荐。 （原文） Perfect location in Charlotte near good food choices and a high-end mall. The parking is easy. Check-in simple. Stayed at this location many times or the years and the entire experience is very consistent. Rooms are very clean! The gym is upgraded and larger than most gyms in the Marriott chain. The bar/food is also better than most locations. You can walk to several good food choices. This is a highly recommended Marriott property that gets a lot of use and still is in good condition with excellent staff on hand.

（由 Google 翻译）我在这家酒店住得很愉快。设施不错，但工作人员的热情帮助我提升了五星好评。Christian 友好又专业，还给我和我丈夫推荐了一家完美的晚餐餐厅。Xavier 在小咖啡吧的服务员服务很棒，让我感觉受到了很好的照顾。如果我再来夏洛特地区，我一定会再次入住这家酒店。 （原文） I enjoyed my stay at this hotel. The facility was nice, but the staff brought it up to the 5 star review. Christian was friendly and professional and gave my husband and I the perfect dinner restaurant recommendation. Xavier was a great server at the little cafe bar and definitely made me feel well taken care of. I would return to this establishment if I’m ever in the Charlotte area again.

（由 Google 翻译）我们在南公园万豪酒店的住宿体验非常棒。Christian 和 Xavier 竭尽全力让我们感到宾至如归。住宿干净舒适。泳池区更是锦上添花。我一定会再次光顾！ （原文） Our stay at the Marriott South Park was top shelf. Christian and Xavier went above and beyond in making us feel welcomed. The accommodations were clean and comfortable. The pool area was a great added benefit. Definitely get my return business!

（由 Google 翻译）我们甚至都没办理入住，但我真的很想入住！在预订前一周就体验到如此糟糕的客户服务，真是令人失望。我提前打电话预订并支付了房费，对方告诉我一切都已安排妥当，会从我的卡里扣款。两个小时后，我再次致电，因为钱还在账户里，对方却告诉我无法扣款，因为没有人办理入住。这完全可以理解，如果是在我第一次打电话的时候，这种解释也无可厚非，但第二次就完全说不通了。而且，第一次打电话时，我被晾了十多分钟，他们只是向我保证一切都会安排妥当。这显然是缺乏培训和支持，所以我们会选择其他酒店。以上只是我们的个人经历，希望只是个例。 （原文） We didn’t even check in, and I really wanted to! It was so disappointing to experience mediocre guest support a week before our reservation. I called ahead to pay for our room upfront, and I was told everything was squared away and my card would be ran. I called back two hours later, as the funds were still in my account, and the gentlemen let me know that that wasn’t possible, as no one was checking in. That’s totally valid and would have been acceptable during my initial call, but not the second, and I was put on hold upwards of 10 minutes on that first call just for them to assure me I was taken care of. Definitely a lack of training and lack of support, so our reservation will be taken elsewhere. Just our experience, hopefully it’s a one off.

（由 Google 翻译）糟糕体验——预订未经通知就被取消 我们一家人（包括三个年幼的孩子）经历了长途旅行，凌晨两点抵达酒店，却发现我们两间客房的预订在没有任何事先通知或解释的情况下被取消了。确认信息明确指出，下午三点后可以随时入住，所以迟到应该不成问题。 经理没有提供任何解决方案，也没有考虑到我们半夜带着孩子出行的情况。这种漠视和糟糕的客户服务完全不可接受。我不会向任何人推荐这家酒店，尤其是家庭或依赖已确认预订的旅行者。他们显然不履行承诺，也不关心客人的福祉。 （原文） Terrible Experience – Reservation Canceled Without Notice We arrived at the hotel at 2:00 AM after a long trip with our family, including three young children, only to find out that our two-room reservation had been canceled without any prior notice or explanation. The confirmation clearly stated that check-in was available anytime after 3:00 PM, so arriving late should not have been an issue. The manager offered no solution and showed no consideration for the fact that we were traveling with kids in the middle of the night. This level of disregard and poor customer service is completely unacceptable. I would not recommend this hotel to anyone, especially families or travelers relying on confirmed bookings. They clearly do not honor their commitments or care about their guests' well-being.

（由 Google 翻译）房间陈旧且简陋。 住了 3 个晚上，只有第一晚帮我办理入住的那位年轻女士对这个地区知识渊博，乐于助人。 到处都张贴着维护标志，但没有人在工作。 到处都是剥落的油漆和肮脏的地毯。 我最大的问题是最后的门打不开。我认为这是一个火灾隐患。 对于 50 到 90 美元的酒店来说这还算可以，但我昨晚就涨到了 135 美元。这绝对不值得，而且我通常在希尔顿住的时间少于这个。从来没有吃过早餐，我早上九点就起床了。 位置很棒，该地区有很多事情可以做。 （原文） Rooms are outdated and plain. Stayed 3 nights only the young lady that checked me in the first night was knowledgeable and helpful about the area. Maintenance signs posted everywhere but no one was working. Chipped paint and dirty carpets everywhere. My biggest problem was the end doors didn't open. I think that is a fire hazard. This is OK for a $50 to $90 hotel but my last night it went up to $135. It is definitely not worth that and I usually stay at hiltons less than that. Never saw breakfast and I was up as early as 9am. Location is great, alot to do in the area.

（由 Google 翻译）几年前我在这里住了大约两周，早餐服务员非常粗鲁。最近我又住了几天，还是同一个服务员，非常粗鲁，监视着我的一举一动，好像她帮我付了钱似的。真希望我能拍下她当时用恶狠狠的眼神看着我和我女儿的照片！我本来打算再住一周，但后来我退房了，因为我向经理投诉了，经理还替她辩护。经理也非常粗鲁！如果可以给零星，我一定会给！我再也不会在这里订了。 （原文） I stayed here for approximately 2 weeks a few years ago, and the breakfast attendant was very rude. Fast forward to recently, I stayed there for a few days and the same breakfast attendant was there being very rude and watching my every move as though she payed for my food. I wish I had a picture of the nasty looks she was giving me and my daughter! I had planned on staying another week, but I checked out because I complained to the manager, and he defended her. The manager was also very rude! If I could give zero stars, I would! I will never book here again

（由 Google 翻译）绝对恶心——不惜一切代价避免！ 我们从佛罗里达州开车 7 个小时出发，精疲力竭，通过 Priceline 预订后希望能有一个干净的地方休息。我们得到的是卑鄙的。 317 号房间：到处都是头发，发霉的淋浴间，脏兮兮、污迹斑斑的地毯，还有一种我什至无法形容的恶臭——想想几十年来的香烟、汗水和必需品。这是难以忍受的。 214号房间：稍微好一点，只是因为空调开着，但仍然闻起来很糟糕。地板很脏，清洁度有问题。家政？显然不存在。 这不是一家酒店，而是一家热门的汽车旅馆，适合短期住宿。这个地方一点都不安全、不卫生，也一点也不热情。 -10星如果可以的话。 我们跑下楼，要求取消，然后立即离开。 Priceline 仍然向我们收取 100 美元的当日取消费。我们再也不会通过他们预订了。 帮自己一个忙——前往 Quality Inn。没有地毯，新近装修过，一切都一尘不染。一个不同的世界。 （原文） Absolutely Disgusting – Avoid at All Costs! We drove 7 hours from Florida, exhausted and expecting a clean place to rest after booking through Priceline. What we got was vile. Room 317: Hair everywhere, a moldy shower, filthy, stained carpet, and a stench I can’t even describe—think decades of cigarettes, sweat, and must. It was unbearable. Room 214: Slightly better only because the A/C was on, but still smelled awful. Dirty floors, questionable cleanliness. Housekeeping? Clearly nonexistent. This isn’t a hotel—it’s a hot sheet motel for short, sketchy stays. Nothing about this place is safe, sanitary, or remotely welcoming. -10 stars if I could. We ran downstairs, demanded a cancellation, and left immediately. Priceline still hit us with a $100 same-day cancellation fee. We’ll never book through them again. Do yourself a favor—go to Quality Inn. No carpet, recently renovated, and everything was spotless. A world of difference.

（由 Google 翻译）可怕。 没有安慰。 水不稳定厕所运行口哨轻微的气味蹩脚。 还有几块钱？ 把它花在其他地方。适合进出中途停留。 闯入汽车！！！ 可疑客人🤔总体为零 （原文） Horrible. No comfort. Water iffy toilet run whistles slight smell crappy. Few more dollars? Spend it somewhere else. Good for a layover in and out. Breaking into cars!!! Suspect guests 🤔 overall zero

（由 Google 翻译）1/5 星 - 伪装成经济型住宿的健康隐患 千万别住这里 - 这个地方本身就是健康隐患，而不是酒店。即使是 Priceline 提供的经济型住宿，这里的环境也绝对令人作呕且危险。 房间条件： 浴室里到处可见霉菌和霉斑 没有换气扇 - 空气中弥漫着潮湿污浊的气味 淋浴/浴缸排水不畅 - 使用后积水超过 45 分钟 墙壁油漆开裂剥落 房间内持续散发恶臭 物业安全问题： 无家可归者睡在电梯旁 走廊里弥漫着大麻烟味 整体环境不安全 我半夜入住，第二天一早就离开了，因为环境实在无法居住，我预订了两晚，但只住了一晚。我知道经济型住宿有其局限性，但这已经超越了“基本”到“肮脏的健康隐患”的界限。 无论价格如何，任何客人都不应该忍受霉菌滋生、管道故障和不安全的公共区域。省点钱，还是睡在车里吧——这样更干净、更安全。 管理层需要立即解决这些严重的健康和安全违规问题，以免有人生病。该酒店应关闭，直至妥善修复完成。 （原文） 1/5 Stars - Health Hazard Disguised as Budget Accommodation DO NOT STAY HERE - This place is a health hazard, not a hotel. Even for a budget option through Priceline, the conditions were absolutely disgusting and dangerous. Room Conditions: Visible mold and mildew throughout bathroom No ventilation fan - moisture just hangs in the air creating a wet, dirty smell Shower/tub doesn't drain - standing water for 45+ minutes after use Cracking and peeling paint on walls Persistent foul odor throughout room Property Safety Issues: Homeless person sleeping next to elevator Hallways reeking of marijuana smoke Overall unsafe environment I checked in at midnight and left first thing the next morning, staying only one night of my two-night reservation because the conditions were uninhabitable. I understand budget accommodations have limitations, but this crosses the line from "basic" to "filthy health hazard." No guest should have to endure mold exposure, non-functioning plumbing, and unsafe common areas regardless of price point. Save your money and sleep in your car instead - it would be cleaner and safer. Management needs to immediately address these serious health and safety violations before someone gets sick. This property should be shut down until proper remediation is completed.

（由 Google 翻译）糟糕透顶的住宿体验——真希望退款 我们在夏洛特/马修斯独立酒店 (The Independence Inn – Charlotte/Matthews) 的住宿体验简直令人失望。从踏入房间的那一刻起，我们就恨不得马上离开。可惜的是，即使提前退房也至少要付一晚房费，所以我们只能在预订的两天里继续住宿。 房间状况糟糕透顶。一股霉味扑面而来，仿佛很久没通风了。墙壁油漆剥落，墙纸剥落，整体氛围破败不堪，无人照管。沙发脏兮兮的，更糟糕的是，我们在浴室淋浴间发现了霉菌。浴室的门也老旧，明显有水渍，已经快要散架了。 更糟糕的是，我们不得不把一把椅子塞到前门后面才能感到一丝安全感，而且其中一盏灯的灯罩不见了，房间里昏暗又不舒服。显然，这家酒店很久没有重视维护和深度清洁了。 我无意责怪员工——他们人很好——但他们能做的也有限。真正的问题在于酒店老板，他们应该更好地照顾好酒店，更好地服务客人。 我们只在城里待了两天，去看望我三十年未见的姑姑，我们不想因为酒店的体验毁了我们的春假。但房间的状况几乎让我们无法放松。我们甚至不得不去沃尔玛买床单和枕头，因为我们不信任他们的床单。 更令人沮丧的是，我忘了说浴室的通风口。看起来好像有人用胶带封住了什么东西，所以我丈夫最后用衬衫盖住了它。酒店的侧门坏了，这意味着任何人都可以不用钥匙进入。哦，对了，墙上有一幅画不见了，谁能忘记呢。 我拍了所有的照片和视频，真希望这次糟糕的经历能得到退款。 如果你正在考虑住在这里，最好还是另寻他处。这是我住过的最糟糕的酒店，彻底毁掉了这趟本该特别的旅程。员工很棒，但老板需要做出重大改进。下次我们还会选择住其他地方。 简直糟透了。 （原文） Absolutely Horrible Stay – I Wish I Could Get My Money Back Our experience at The Independence Inn – Charlotte/Matthews was incredibly disappointing. From the moment we entered our room, we wanted to leave. Unfortunately, since we’d be charged for at least one night even if we checked out early, we were stuck for the two days we had booked. The room was in terrible condition. A musty, stale smell greeted us immediately, as though the room hadn’t been aired out in ages. The walls had chipped paint, the wallpaper was peeling, and the overall atmosphere was run-down and neglected. The couch was dirty, and to make things worse, we found mold in the bathroom shower. There was also an old bathroom door with visible water damage that was literally falling apart. For added insecurity, we had to wedge a chair behind the front door to feel remotely safe, and one of the lamps was missing a shade, leaving the room dim and uncomfortable. It was clear that the hotel hasn’t prioritized maintenance or deep cleaning in a long time. I’m not blaming the staff—they were very kind—but there's only so much they can do. The real problem lies with the hotel’s owners, who should be taking better care of the property for their guests. We were in town for only two days to visit my aunt, whom I hadn’t seen in 30 years, and didn’t want the hotel experience to ruin our spring break. But the room's condition made it nearly impossible to relax. We even had to go to Walmart to buy sheets to cover the bed and pillows, as we didn’t trust the linens. To add to the frustration, I forgot to mention the air vent in the bathroom. It looked like someone had taped something over it, so my husband ended up covering it with his shirt. The side door to the property was broken, meaning anyone could walk into the property without a key. Oh, and who can forget one of the pictures on the wall was missing. I took pictures and videos of everything and truly wish I could get a refund for this horrendous experience. If you’re considering staying here, do yourself a favor and look elsewhere. This was the worst hotel stay I’ve ever had, and it completely ruined what should have been a special visit. The staff was wonderful, but the owners need to make major improvements. We will be staying somewhere else on our next visit. Simply horrible.

（由 Google 翻译）我对这个地方的价格如此之好感到非常震惊。隔壁就有双人间酒店。前台工作人员非常友善且乐于助人。我周末住了。该位置非常适合我的需要。对于如此优惠的价格，我总是想知道安全、清洁、条件等等。灯光如此明亮，作为一个单身女性，我感到很安全。床超级舒服，实际上是我一段时间以来看过的电视和各种频道上最好的接收效果。我强烈推荐这个地方，无论是住一晚或多晚。 （原文） I was extremely shocked about how nice this place was for the price. There were hotels right next door for double. The desk personnel was so nice and helpful. I stayed the weekend. The location was amazing for what I needed. For such a great price I always wonder about safety, cleanliness, condition, and such. It was so well lit up, as a single woman alone, I felt so safe. The bed was super comfy and actually had the best reception on TV and variety of channels I’ve seen in awhile. I would HIGHLY recommend this place, whether for 1 night or several.

（由 Google 翻译）厨房里到处都是蟑螂🪳。 前台不提供咖啡或小吃。地板很脏很脏。浴室水槽堵塞了。 冰箱门被卡住了，撞到了水槽。设施外部和周围到处都是垃圾。 外部没有可见的垃圾桶。 业主/维修人员很好，修好了水槽。其余的工作人员非常不友好。 不过一晚的价格还是不错的。 （原文） There were a lot of cockroaches 🪳 all over the kitchen. There is no front office for coffee or snacks. Floor was filthy dirty. The bathroom sink was clogged. The refrigerator door was stuck, hitting the sink . Garbage was everywhere outside and around the facility. No visible trash cans on exterior. The owner/maintenance man was nice and fixed the sink. The rest of the staff are very unfriendly. The price for the one night was good, though.

（由 Google 翻译）向另一条路跑。晚上 10 点到达酒店，办公室的灯灭了，门锁着。另一边的员工只是盯着我们，好像在等我们走开什么的。告诉我们，如果我们想呆到下午 1 点，就不收费，因为我们到得很晚。支付 150 美元押金（预订房间之前没有解释）后，我们被告知没有早餐，尽管上面说有。递给我们钥匙并告诉我们走错门了#...。不得不挨家挨户尝试钥匙，因为该员工锁上了办公室门并再次离开，没有人接听电话。到了“非吸烟室”才打开门，闻到一股浓浓的烟味，走进去，我的脚粘在地板上，因为它太脏了。桌面上覆盖着粘糊糊的东西，浴室柜台上到处都是灰烬和烧痕，淋浴间几乎没有水流出。没有制冰机，更糟糕的是厨房里的水根本不会冷。。😣进入房间后试图联系前台以获得退款或房间切换了，没有答案。最重要的是，这家酒店住着一群疯子，他们整晚不睡觉，在外面尖叫，关上门，不关心其他人睡觉！我不得不等到第二天早上才联系公司了解一切，他们又告诉我我不会收到任何退款。总经理金伯利 (Kimberly) 来敲我们的门，我们告诉她，她的员工告诉我们，我们可以呆到下午 1 点，因为我们到得太晚了，结果她在正常上午 11 点结账时间过后 1.5 小时告诉我们，我们将收取我们在那里的两个小时的费用，而如果我们知道我们会被收取费用，我们就不会在上午 11 点之后住宿！小心这家酒店，说实话，只需多付 15 至 30 美元即可入住更好、更干净的酒店，否则就要做好与蟑螂同眠的准备！ （原文） RUN THE OTHER WAY. Got to the hotel at 10pm and the lights were off and door was locked at the office.. had the employee on the other side just staring at us like he was waiting for us to go away or something.. told if we wanted to stay until 1pm there would be no charge because we arrived very late. AFTER paying the $150 deposit (which was not explained prior to booking the room) we were informed there’s no breakfast even though it says there is. Get handed our keys and told the wrong door #…. Had to go DOOR TO DOOR trying the key because the employee had locked the office doors and left again and no one would answer the phone. Get to the “non smoking room” only to open the door and get the HUGEST whiff of smoke, walked in and my feet were sticking to the floor because of how dirty it was.. table top was covered in something sticky, bathroom counters had ashes and burn marks all over them, the shower barely had water coming out.. no ice cube maker and to make it worse the water in the kitchen wouldn’t get cold at all..😣 tried to contact the front after entering the room to get refund or the room switched and no answer.. on top of all of that, this hotel has a bunch of crackheads living there who stay up all night and be screaming outside and slamming doors and not caring about other people sleeping!!! I had to wait until the next morning to contact corporate about everything which they in turn told me I will not receive any refund. The general manager Kimberly, came and knocked on our door and we informed her that we were told by HER employee that we would be allowed to stay until 1pm because we arrived so late, only for her to tell us 1.5 hours PAST the normal 11am CHECKOUT TIME that we will be charged for the two hours we were there past when we would not have stayed past 11am if we knew we would be charged for it!!!! Beware of this hotel and honestly just pay the extra $15-$30 to get a nicer and cleaner hotel or be prepared to be sleeping with the roaches!!

（由 Google 翻译）我是一名旅行护士，由于其他评论，我犹豫是否要留在这里。我即将在这里度过第二周，我对这个位置非常满意。前台的工作人员非常热情地接待了我，他们脸上都带着微笑。我从来没有遇到过问题。我从来没有与周围的任何人发生任何问题，没有噪音投诉，绝对是最好的，路边有洗衣房，商店就在附近，办公室工作人员非常好，我在这里住了很长时间，我知道这将是一次很棒的住宿 （原文） I am a travel nurse, and I was hesitant to stay here due to the other comments. I’m going on my second week here I could not be more happy with this location. The people at the front desk are spectacular accommodated me with a smile on their face. I’ve never had a problem. I’ve never had any issue with anybody around me no noise complaints absolutely the best there a laundry room on site stores right down the road and again, the office staff excellent I have a long stay here and I know it’s gonna be a great stay

（由 Google 翻译）得益于宾客服务部门的可可女士，这是一次可爱的“宾至如归的体验”。 她在热情好客、专业精神方面表现出色，并且对这座城市的了解对我很有帮助，因为这是我第一次来夏洛特。 我的房间（参见我发布的图片）更像是一间单间公寓，我喜欢它！ 迷人的酒店场地维护得很好：树木、灌木丛和鲜花营造出可爱的氛围。 如果我将来再次去夏洛特，我肯定会住在那里。谢谢长住酒店，你太棒了！ 伊冯女士 （原文） A lovely "home away from home experience" thanks to Ms. Coco in guest services. She excelled in hospitality, professionalism & had knowledge of the city that was helpful to me since it was my first time to Charlotte. My room (see pics I posted) was more like a Studio Apartment, I loved it! The charming property grounds were well maintained: the trees, shrubbery and flowers made a lovely ambiance. I would definitely lodge there in the future if I traveled to Charlotte again. Thank you Extended Stay, you rock! Ms. Yvonne

（由 Google 翻译）我想说，我从泰勒和耶利米那里得到的服务非常棒，他们的经理金伯利做得太多了，所以有人问我有关我的服务的问题。动物我的宝宝喜欢他为我做什么？我说了一切。所以她以为她要和我玩游戏？但只有当我想阻止一个人认为自己知道太多的时候，我才需要拿出我孩子的身份证明。我还要求换到另一个房间。有人告诉我我可以在周末之前办理，但我必须等到周一，这非常不便，因为我周一要做的事情，然后有一个关于 150 美元押金的时代。但我的狗每周吃 150 美元。还有杂货，但那不是狗粮。那是真正的食物，所以我付钱从来没有问题。我所关注的地方。新房间里有蟑螂。 我不得不把浴室的瓷砖分开擦洗。因为它太脏了，地板也很脏。我用毛巾擦了擦。没有把它留给她让她看。 只是因为她说我的房间必须打扫，而且必须步行穿过。 （原文） I would say that the service that I received from Tyler and Jeremiah was amazing, Their manager kimberly Was doing too much so I was asked questions about my service. Animal my baby like what do he do for me? And I said everything. So she thought she was gonna play games with me? But I only pull out my baby's identification would need to be when I want to shut a person down when they think they know too much Also I asked to be switched to another room. I was told I can do it by the weekend but I have to wait until Monday which was a very inconvenience because what I had going on On Monday, and then there was a era about a $150 deposit. But my dog eats $150 a week. And groceries, and that's not dog food. That's real food so I never have no problem paying. Where I stay on top of that. There's roaches in the new room. I had to split a scrub the bathroom tile. Because it was disgustingly dirty also the the floor was nasty. I scrubbed it with a towel. Aint and left it for her for she to see it. Only because she said that my room had to be cleaned and it had to be a walk through.

（由 Google 翻译）我的公寓正在进行一些工作，需要一个干净、舒适、安全和方便的地方住几天。 我在长住酒店发现了这一点。 这次长住不仅超出了我的预期，FeFe 和泰勒的客户服务也非常棒。 他们超越了一切，我可以看出他们关心他们的客户和财产。 房间很棒，工作人员更好，附近有很多餐馆可供选择！ （原文） I was having some work done on my condo and needed a clean, comfortable, safe and convenient place to stay for a few days. I found that at Extended Stay. Not only did this Extended Stay exceed my expectations, FeFe and Tyler's customer service was amazing. They went above and beyond and I could tell they care about their customers and the property. The room is great and the staff is even better and I have plenty of restaurants nearby to choose from to eat!

（由 Google 翻译）我们在这家酒店过得很愉快。我们正要把大儿子搬到他的宿舍。位置很棒。停车位充足。步行距离内有很多吃饭的地方。购物场所在 5-15 分钟路程之外。早餐是典型的希尔顿风格，不过没有华夫饼，但他们有一台煎饼机。大堂非常宽敞，有一张台球桌和棋盘游戏。漂亮可爱的健身房和制冰机/饮水机。房间很干净，典型的希尔顿床/枕头，唯一的缺点是床单上有旧污渍，希望他们能把它们扔掉。房间比其他希尔顿酒店小，所以如果你的家人比较大，这可能不是最好的选择。房间里有小冰箱，没有微波炉。大堂里有一台微波炉，我们可以用，还有纸盘和餐具。大堂里也有咖啡。浴室有步入式淋浴间、超热水和很多毛巾。他们还有肥皂、乳液、沐浴露、洗发水和护发素的分配器。前台小姐人很好，我老公睡不着，就跑到大堂说凌晨两点的那位小姐真逗。我们以后打算再来这里住。 （原文） We had a great stay at this hotel. We were moving in our oldest in his dorm. Location is great. Plenty of parking. Lots of places to eat and in walking distance. Shopping 5-15 mins away. Breakfast was typical Hilton, no waffles though, they had a pancake machine. Lobby area is very spacious, has a pool table and board games. Nice cute gym and ice machine/water fountain. Room was clean, typical Hilton beds/pillows, the only negative there were old stains on the sheets, hopefully they’ll just Throw those away. Room is smaller than other Hilton’s, so if you have bigger a family it may not be the best choice. Room has small fridge, no microwave. There is a microwave in the lobby we were able to use as well as paper plates and utensils. Coffee as well in the lobby. Bathroom had walk in shower, super hot water, and plenty of towels. They also have the dispensers for soap, lotion, body wash, shampoo and conditioner. Front desk ladies were nice, my husband couldn’t sleep and went to the lobby and said the 2am lady was funny. We plan on staying here again in the future.

（由 Google 翻译）总的来说，酒店房间本身不错，舒适又干净。 停车场的安保不太好。10月1日星期三凌晨2:10，我们和另一辆车的车窗被砸碎了。他们确实有“安保”，但什么也没阻止。 （原文） Overall the hotel rooms themselves were good, comfortable and clean. Security in the lot is not so good. Our work vehicle, along with 1 other, had its window smashed out at 2:10 am on Wednesday October 1st. They do have "security " but it didn't prevent anything.

（由 Google 翻译）地理位置优越，步行即可到达。附近有很多酒吧和餐厅。酒店员工很热情。房间风格简约。房间很干净。价格实惠。床超级不舒服，我离开时脖子都扭伤了。总体来说住宿体验不错。我会再次预订。 （原文） The location is pretty nice and walkable. Plenty of bars and food places near by. The hotel staff were chill. The room has a minimalistic look to it. It was clean. It was good for the price. The bed was super uncomfortable and I left with a crook in my neck. Overall good stay. I would book again.

（由 Google 翻译）为我们办理入住和退房的那位女士人超级好！我们离酒店还有45分钟的时候，我打电话问她是否可以提前入住，谢天谢地，她当时正好有空位，所以我们不用等到3点。我女儿非常高兴，因为她早上打完比赛还穿着制服。我的抱怨是，我准备睡觉的时候，拉下被子，发现盖在被子上的上层床罩上有两个不知道是什么污渍。我去前台拿了些床单，要求两张床都换，因为如果一张床没换，另一张很可能也没换。有一次，我去换女儿要睡的那张床，发现上层床罩上沾了几根小头发，拉下床单后，又沾上了几根。这完全不能接受。这证明了我之前跟丈夫说的，他们每次换床时，床罩上都没有干净的被子。这就是为什么从现在开始我要开始自己带床单和枕头了。早餐的选择很少，但我很喜欢他们把松饼单独包装起来。我拿了几个，以防我女儿比赛后想要一个。但是我们俩都没吃早餐，所以我不能多说什么。酒店的位置有点奇怪。但是去吃饭的地方很方便，离购物中心也不远。然而，我们在几分钟的路程内遇到了一些无家可归的人和不太干净的道路。总的来说，如果我们不得不再次住在这个地区，我会选择另一家酒店，主要是因为床单的情况。因为这就是我们来这里的首要原因，睡觉。我不在乎睡在别人（我不认识的）睡过的床单上。 （原文） The lady that checked us in and out of the hotel was super nice! I called when we were about 45 minutes out and asked if it was possible for an early check-in and thankfully she had an availability, so we did not have to wait until 3:00. My daughter was super happy about that since she was still in her uniform from playing a game that morning. My complaint is that when I was ready to go to bed, I pulled down the covers and there were two stains from I don’t even know what on the top cover that lays over the comforter. I went to the front desk to get more bed linens and requested to get some for both beds because if one wasn’t changed, it’s highly likely the other one wasn’t either. Once I went to change the bed that my daughter was going to sleep on, it had a couple of small hairs on the same top cover and another once I pulled the top sheets down. Totally not acceptable. This proves my point to my husband about how they do not always put clean covers on the bed each time the bed is changed between guests. Which is why I will start carrying our own bed linens and pillow's from here out. The breakfast choices are slim, but I did like that they individually wrapped the muffins that they have out. I grabbed a couple of those in the event my daughter wanted one after her game. But neither of us ate the breakfast, so I can’t speak much on it. The location of the hotel is a little weird. But convenient to places to eat and not far from the mall. However, we passed some homeless people a few minutes down the road and roads that weren’t that clean. Overall, I would pick a different hotel if we have to stay in the area again, mostly because of the bed linen situation. Because that’s why we are there in the first place, to sleep. I don’t care to sleep in linens that other people (that I don’t know) have slept in.

（由 Google 翻译）房间有点小，但服务一流。 我也认为地理位置优越，物超所值。 这里很安静，而且靠近一座很棒的城市。不用出门就能找到好吃的餐厅。 健身房不错，希望他们能有洗衣设施。 （原文） Rooms are a little small, but the service is top-notch I also think that the location makes it a great value It’s quiet and close to a great city. You don’t have to leave the neighborhood to get good restaurants. Nice gym Wish they had a laundry facility

（由 Google 翻译）我非常喜欢在这里的住宿！酒店非常干净，房间对我们来说足够宽敞。停车位充足，附近也有很多餐饮选择。我不太喜欢房间里没有冰箱或微波炉。晚上安顿下来后，我都不想离开房间了。微波炉在大堂。早餐味道不好，因为我没吃，但我丈夫吃了。总而言之，我还会再来这里住的。 （原文） Loved my stay here! Very clean hotel, room was spacious enough for us. Plenty of parking, and lots of food options nearby. I didn’t like that there was no refrigerator or microwave in the room. I don’t care to leave my room once I’ve settled in for the evening. Microwave is located in the lobby. I can’t say how the breakfast was, as I didn’t partake, but my husband did. Overall, I would stay here again.

（由 Google 翻译）淋浴很棒，房间设计很现代。洗手液的设计很方便，我很喜欢。早餐很棒，大堂里有舒适的座位。此外，房间也很干净。 员工很友好！ （原文） The shower is nice, and the room design is modern. I appreciate the easy-to-use design of the hand soap. The breakfast is great, and there are cozy seating arrangements in the lobby. Additionally, the rooms are clean. Staff are friendly!

这家夏洛特Jw酒廊提供的水，我入住2天就拿到一次，右边是给房间配置的1瓶，我还是主要去要求的，清洁房间的人根本不给你配置水。房间的床品已经洗不干净有血渍都没舍得报废。这里的配置是jw的价格完全服务和设施都不配。我前几天住Nashville的就好很多了。以后不会在来北卡入住这家酒店，郊区点的万豪价格一半品质一样。

（由 Google 翻译）9月15日至20日入住夏洛特JW万豪酒店期间，我衷心感谢酒店卓越的服务和热情款待。酒店一尘不染，格调高雅，与员工的每一次接触都体现了极高的专业素养和周到的服务。 我尤其要感谢May女士和Cemal先生，感谢他们在整个入住期间提供的热情、周到和积极主动的支持。他们始终竭尽全力，确保我的每一个要求都得到及时周到的处理，创造了超出我预期的体验。 房间安静整洁，公共区域维护良好，营造出宁静轻松的氛围。员工的友好态度和对细节的关注，让我的入住体验舒适而难忘。 请向May女士和Cemal先生致以最诚挚的谢意，感谢他们卓越的服务。这样的体验是我期待未来再次入住夏洛特JW万豪酒店的原因。 （原文） I would like to express my sincere gratitude for the exceptional service and hospitality I received during my stay at JW Marriott Charlotte from September 15–20. The hotel was spotless, elegant, and every encounter with the staff reflected the highest level of professionalism and care. In particular, I would like to recognize Ms. May and Mr. Cemal for their warm, attentive, and proactive support throughout my visit. They consistently went above and beyond to ensure every request was handled promptly and thoughtfully, creating an experience that truly exceeded my expectations. The rooms were quiet and immaculate, and the public areas were well maintained, providing a calm and relaxing atmosphere. The staff’s friendly attitude and attention to detail made my stay both comfortable and memorable. Please extend my heartfelt thanks and appreciation to Ms. May and Mr. Cemal for their outstanding service. Experiences like this are the reason I look forward to returning to JW Marriott Charlotte in the future.

（由 Google 翻译）这是夏洛特市中心一家很漂亮的酒店。我和爸爸一起出差，因为住在这里，所以离他的办公室很近。这里步行很安全，尤其是与其他大城市相比。房间本身很棒。浴室宽敞豪华。我们到的时候房间很干净，客房服务在我们离开后把房间打扫得干干净净。强烈推荐住在这里！ 游泳池是个很棒的景点。我们周二到周四在那里，周二晚​​上去游泳。虽然酒吧里有几个人，但我们是泳池里唯一的客人，玩得很开心。从泳池望去，景色美极了，摩天大楼拔地而起，在五彩缤纷的灯光下熠熠生辉。 最后，服务也很棒。前台工作人员竭尽全力让我们感到宾至如归，甚至毫无怨言地为我们更换了丢失的房卡。代客泊车服务也非常棒。尽管路途遥远，我们的车总是完好无损地回来，而且我们离开时，他们还帮我们装了行李。唯一稍微有点不方便的地方是拐进主干道。这是一条单行道，我们必须急转弯才能离开代客泊车的地方，所以出来可能有点困难。 而且，由于餐厅的关系，大堂通常很吵。早餐也很难找到，因为它藏在行政酒廊里。我也不建议带孩子住在这里，因为这里是为成人设计的，你可能会和一些喝醉的成人一起乘电梯。 总而言之，我们度过了一段美好的时光。感谢您在夏洛特JW万豪酒店给我们带来的美好住宿体验！ （原文） This is a beautiful hotel in downtown Charlotte. I was tagging along on a work trip with my dad and we were within walking distance of his office because we stayed here. It’s a very safe area to walk in, especially compared to other large cities. The room itself was amazing. The bathroom was huge and luxurious. The room was clean when we got there and room service did an excellent job of tidying up while we were gone. Highly recommend staying here! The pool is a great attraction. We were there Tuesday-Thursday and went swimming Tuesday evening. We were the only ones in the pool though there were several people at the bar and had a great time. The view is incredible from the pool with skyscrapers rising up all around and illuminated by various colors. Lastly, the service was excellent. The staff at the front desk went above and beyond to make us feel welcome and even replaced a lost keycard without any complaints. The valet service was also excellent. Our car always came back completely undamaged despite the difficult driving location and they loaded our luggage for us when we left. The only thing that was remotely inconvenient was the turn out onto the main road. It’s a one way street and we have to make a tight left turn to get out of the spot where valet leaves your car, so it can be tricky to get out. It is also usually very noisy in the lobby because of the restaurant. The breakfast was also very hard to find because it was hidden in the executive lounge. I also would not necessarily recommend staying here with kids as it is geared towards adults and you might end up on an elevator with some tipsy adults. Over all we had a wonderful experience. Thank you for an excellent stay JW Marriott Charlotte!

（由 Google 翻译）从办理入住的那一刻起，我就感受到了宾至如归的温暖——酒店员工热情周到，让我的入住体验立刻变得无比美好。大堂酒吧氛围轻松愉悦，是我体验过的最棒的酒吧之一，是放松身心或外出前小聚的理想场所。 作为一位经常出差的万豪白金会员，我对客房的期待也完全符合：高品质的装饰、极其舒适的床铺和枕头，以及处处体现匠心独运的高端设计。更棒的是，尽管酒店位于夏洛特市中心，房间却异常安静——完全听不到任何街上的噪音，这正是我旅行时最在意的事情之一。 总而言之，夏洛特JW万豪酒店完美诠释了我对这个品牌的期待——始终如一、细致入微、品质卓越。强烈推荐！ （原文） I felt genuinely welcomed from the moment I checked in — the staff set the tone for an amazing stay right away. The lobby bar has a great energy and is one of the nicest I’ve experienced, perfect for relaxing or meeting up before heading out. The guest rooms are exactly what I expect as a Marriott Platinum member who travels a lot: high-quality finishes, extremely comfortable beds and pillows, and a design that feels intentional and premium. Even better, despite being in the heart of Charlotte, the rooms are exceptionally quiet — no street noise at all, which is one of my biggest pet peeves when traveling. Overall, the JW Marriott Charlotte fully hits the mark of what I expect from the brand — consistent, detailed, and elevated. Highly recommended.

（由 Google 翻译）我通常认为JW万豪酒店代表着奢华体验，但这家酒店却让我大失所望。代客泊车服务混乱不堪，导致我们等了很久才拿到车。房间本身也很普通，缺乏我在其他JW酒店体验到的那种高级感。 不幸的是，服务是最令人失望的地方。我们带着婴儿和多个行李箱旅行，向前台要了一辆行李车。等了20分钟后，仍然没有人来帮忙，最后我们只好自己搬。当我向前台反映情况时，他们的回应只是一句“非常抱歉”，之后没有任何后续的帮助或支持。我离开时，那位工作人员还看着我费力地抱着婴儿和行李。 对于11月23日上午值班的团队来说，加强客户服务培训将会大有裨益。这次入住体验远低于我在其他JW万豪酒店（例如萨凡纳的那家）享受到的服务水平。现在想想，我应该预订街对面的威斯汀酒店，我在那里的体验一直都很好。 （原文） I typically associate JW Marriott with a luxury experience, but this property did not meet that expectation. Valet service was disorganized and resulted in long waits for our vehicle. The room itself was standard and lacked the elevated feel I’ve experienced at other JW locations. Unfortunately, service was the most disappointing aspect. Traveling with a baby and multiple suitcases, we requested a luggage cart from the front desk. After waiting 20 minutes without assistance, we ended up transporting everything ourselves. When I informed the front desk, the response was simply, “I’m so sorry,” with no follow-up or support. As I exited, the staff member watched me struggle with the baby and luggage. For the team working on the morning of 11/23/25, improved customer service training would be beneficial. This stay was far below the level of service I’ve received at other JW Marriott properties, such as the one in Savannah. In hindsight, I would have booked the Westin across the street, where I’ve always had a positive experience.

（由 Google 翻译）我和家人临时需要找个地方住，夏洛特的JW万豪酒店没有让我们失望。这家酒店最特别之处在于它为万豪客人提供24小时开放的行政酒廊。酒廊全天供应饮品和小吃，早餐热腾腾的，选择丰富。早班服务员非常棒，他们会及时清理空盘子和垃圾，并毫不犹豫地询问我们是否需要任何帮助。玛丽亚尤其出色，她特意为我儿子准备了纸和彩色笔，让他在我们用餐时玩耍。我们一定会很快再次光临！ （原文） My family and I needed a place to stay last minute and the JW in Charlotte did not disappoint. What really sets this place apart is the lounge available 24/7 for marriott guests. The lounge had beverages/snacks available all day and the breakfast was hot with plenty of options. The morning attendants were wonderful. Removing empty plates and trash promptly and asking if we needed anything without hesitation. Maria in particular was great. She went out of her way to gather paper and color markers for my son to keep him entertained while we ate. We will definitely come back soon!

（由 Google 翻译）我要好好感谢一下塔文。我下到大堂想给我妻子买一瓶零度可乐。他说酒店只供应百事可乐。我告诉他我妻子对零度可乐的要求有多高，我想他结婚也有一段时间了，所以很理解我的处境。他四处寻找，最后在地下室的自动售货机里找到了一瓶，并且自掏腰包帮我付了钱。他没有收我的钱。我真是太感动了，他为我做的远超预期。谢谢你，塔文！这才是真正的优质客户服务！ （原文） I wanted to give a huge thank you to Tavon. I went down to the lobby looking for a Coke Zero for my wife. He said that the hotel only carries Pepsi products. I told him about how particular my wife is about her Coke Zero, I guess he’s been married for awhile too and understood my situation. He went on a search and found one in the vending machine in the basement and paid for it with his own money. He would not take money from me to pay for it. I am blown away with this, he went way above and beyond for me. Thank you Tavon!!! This is what customer service used to be like!

（由 Google 翻译）由于航班延误，我在这里住了一晚，但评价褒贬不一。酒店确实提供机场接送服务，人员配备也很高效。但是，只有一辆小型面包车，司机只能搭载有限数量的乘客和行李。往返行程将近30分钟。我不得不等了一趟车，直到午夜之后才到达酒店。唯一一班能赶上我早上7:30航班的班车是凌晨4点，因为之后的班次都客满了。我进房间的时候，房间并不干净。床头柜上沾满了洒在地毯上和里面的东西，黏糊糊的。就在我要上床睡觉的地方，有一棵谢天谢地已经死了但很大棵的棕榈树。体验不太好。 （原文） I spent one night here as my flight was delayed, but my review is decidedly mixed. They do offer a shuttle from the airport which is efficiently staffed. However, there is only one small van so the driver can only take a limited number of passengers and luggage. The round trip takes close to 30 minutes. I had to wait for one trip and didn't get into the hotel until after midnight. The only shuttle availability to make my 7:30 am flight was at 4 am, as all of the later trips were filled. When I got into the room it was not clean. The night table was sticky with something that had spilled on in and on the rug, right where I would climb into bed was a thankfully dead but very large palmetto. Not a good experience.

（由 Google 翻译）这家酒店非常简陋。房间干净，足以满足我的需求，但房间内明显需要维修。我度假时曾把车停在这家酒店。机场接机服务还不错，但凌晨4点人很多。回程时，酒店一直没有来接我。我给酒店打了两次电话，等了一个多小时，最后才打车回红狮酒店取车。我不会再在这家酒店安排住宿和停车了。 （原文） The hotel is very shabby. The room was clean and adequate for my needs but there were obvious repairs that were necessary in the room. I had used this hotel to leave my car while on vacation. The pick up to the airport was fine but very crowded at 4 am. The pick up upon return never happened. I called the hotel twice, waited over an hour and finally took a cab back to The Red Lion to pick up my car. I would not use this hotel again for a Sleep and Park arrangement.

（由 Google 翻译）这是一家机场酒店，配备泳池、健身房和餐厅（餐厅不包含在内）。虽然不算豪华，但与该地区其他酒店相比，它真的很棒。 员工和经理的服务都很棒。房间里有冰箱和微波炉，步行10分钟即可到达轻轨站，方便往返夏洛特市区和市中心。 性价比很高，如果您住上几晚也很不错。不过要注意，夏天中午步行10分钟可能会很热😊 酒店有往返机场或夏洛特交通中心的班车服务。 （原文） So this is an airport hotel with a pool, a fitness room and a restaurant (the latter not included). Nothing fancy but really great compared to the other hotels in the area. Great service from staff and manager. Refrigerator and micro in the room and 10 minutes walk to the light rail that conveniently takes to and from Charlotte uptown and downtown. Great value for money and good also if you stay a couple of days. Mind you, a 10 min walk during summer midday can be quite hot 😊 The shuttle service will take you from/to airport or the Charlotte Transportation Center.

（由 Google 翻译）千万别住这里！阴森恐怖，不安全。破败不堪。好几个房间的锁都坏了，空气中弥漫着浓重的霉味。墙上油漆剥落，角落里的门被咬坏了，电器开关和插座都老旧不堪，空调也把霉味灌进房间。浴室天花板剥落，角落里也满是霉点。而且它位于一个超级脏乱的地方。街对面就是脱衣舞俱乐部和妓女。真不敢相信美国航空竟然和他们合作。我办了入住手续，到了房间就立马退房了。这种地方太脏了，能不离就别来。 （原文） Do NOT stay here! Creepy and unsafe. Incredibly rundown. Several of the rooms have broken locks and the air smells very strongly of mold. Paint peeling on walls, doors chewed up in the corners, super old electric switches and outlets, and an AC unit pouring moldy smell into the room. Bathroom has peeling ceiling and moldy corners. And it’s in a super seedy area. Strip clubs and hookers on the other side of the street. I cannot believe that American Airlines partners with them. I checked in, got to my room, and immediately checked out. Sketchy as heck stay away if you can.

（由 Google 翻译）深夜，我和家人在机场停留了很长时间……门口迎接我的是一位抽着雪茄的男士，他无视司机礼貌的换乘请求。 酒店闷热潮湿，烟雾缭绕，令人难以忍受。房卡刷了十五次才有一次能用，而且锁也毫无安全感。床看起来很脏（床罩的一部分露出了一张污渍斑斑的床垫），地毯也莫名其妙地湿了。卫生间的门打不开，因为马桶离地面特别低，挡住了路。 我们插上充电器时，插座冒出了火花！感觉很像火灾隐患，让人难以入睡。 除此之外，班车的情况也令人沮丧。我们不得不提前30分钟出发，因为班车位置有限。这可是机场酒店！我们早上的班车是一辆破旧的二手面包车，之前是从一家更好的酒店开来的。 这是航空公司提供的免费住宿——我宁愿在机场长椅上碰碰运气。 （原文） Late night landing with my family on an extended layover... Greeted at the door by a gentleman smoking a blunt who ignored the driver's polite plea to move. The hotel is unbearably hot and humid, with an echo of cigarette smoke. The room cards work one out of fifteen swipes and the locks don't give any sense of security. The beds looked dirty (a portion of the cover exposed a horribly stained mattress) and portions of the carpet were inexplicably wet. The bathroom door wouldn't open all the way as the toilet, which was strangely low to the ground, was in the way. The outlets sparked when we plugged in our chargers! It gave a serious fire hazard vibe that made it hard to sleep. On top of all of that, the shuttle situation was frustrating. We had to leave 30 minutes earlier because the shuttle had limited spots. It's an airport hotel! Our morning shuttle was a banged up used van previously from a nicer hotel. It was a free stay from the airline - I'd rather take my chances on an airport bench.

（由 Google 翻译）Wifi 已开放，无需密码，运行一般，时断时续，需要重启。请将一次性卫生用品换成一次性文具。谢谢！不要用塑料杯，用普通的可重复使用的玻璃杯。房间里的空调噪音很大，很难入睡😢 顶灯很弱（只有一盏灯），有两盏台灯和一盏落地灯，房间光线很暗。酒店提供免费停车。前台经常排长队，入住手续办理很慢（电脑问题）。床很普通，但很软。熨衣板坏了，厕所门关不上。 （原文） Wifi открытый, без пароля, работает средне с перебоями, приходится перезагружать. Замените, пожалуйста, одноразовые средства гигиены на стационарные. Спасибо! Вместо пластиковых стаканов - обычные стеклянные многоразовые. Кондиционер в номере максимально шумный, спать сложно 😢 Освещение верхнее слабое (только 1 лампа), есть 2 настольных и 1 напольная лампа, в номере довольно тускло. Бесплатная парковка при отеле. На ресепшн часто большая очередь, заселение происходит медленно (проблемы с компьютером). Кровати норм, но мягковаты. Гладильная доска не работает, дверь в туалете не закрывается.

（由 Google 翻译）主要问题是早上8点半左右客房服务人员过来——他们没敲门也没说话，只是试着开门几次（我锁上了门，所以门没完全打开）。当我开门说我还没退房时，他们已经走到走廊上了，也没回应。9点多一点的时候，他们又来了一次。两次我都挂着“请勿打扰”的牌子。超级烦人，因为我入住时已经过了午夜，结果他们竟然不顾牌子，不打招呼就试图进房间，结果把我吵醒了。说实话，这种行为很奇怪，因为退房时间是11点。 酒店显然在改进，但仍然存在一些问题。部分地毯是潮湿的，他们用风扇吹干地毯，但房间里仍然有霉味。 价格合适，位置靠近机场。前台非常乐于助人，尽管有很多人因为航班取消而在午夜前最后一刻想订房间。 （原文） The main issue was housekeeping in the morning came by around 8:30 - they didn't knock or say anything, just tried to open the door a couple of times (I latched it, so it didn't open all the way). When I opened the door to say I hadn't checked out they were already walking down the hall and didn't respond. They did that *again* a bit past nine. I had the Do Not Disturb sign on the door both times. Super annoying since I'd checked in past midnight and got woken up by them trying to get into the room despite the sign and without announcing themselves. Honestly weird behavior since check out isn't until 11. The hotel is obviously being improved, but still has some issues. Part of the carpet was damp, they had a fan in there to dry the carpet but the room still smelled mildewy. Convenient for price and location near airport. Front desk was super helpful, even though there were a lot of people trying to get a last minute room at like midnight because of a cancelled flight.

Don't use your wristband to spend money, he will deduct more money from you, don't take the towels from the water park, even if you return it, he will deduct your money after 2 days, and you can't find them The phone for refunding the money is always in the forwarding state. The air conditioner in the hotel is very old and the sound is very loud。just remind everyone, but the water park is very good, and the children like it. 千万别用你的手环消费额，他会多扣你的钱，水上乐园的毛巾千万别拿，就算你还回去了，他过2天后还会扣你钱，并且你无法找到让他们退钱的电话，打电话跟过去永远是转接状态. 酒店空调非常老旧，声音特别吵。给大家提个醒！

孩儿们夏天的不二去处

（由 Google 翻译）我们带孩子们去了大狼屋酒店（Great Wolf Lodge）度周末。首先说说优点——我的孩子们非常喜欢。酒店位置很棒，靠近高速公路，附近有很多餐厅。酒店的活动也很适合孩子们——有万圣节主题活动，有供孩子们在酒店里跑来跑去玩耍的寻宝活动，水上乐园也很大，有很多适合孩子们玩的项目。服务也不错，入住/退房也非常方便。 缺点——房间非常简陋，不是很干净，而且有些部分需要翻新。我想说，这就是酒店的整体风格——非常简陋，有很多可以改进的地方。此外，虽然在意料之中，但食物的价格很贵，质量却很一般。 总的来说，我的孩子们很喜欢这次体验，觉得很棒，但从成年人的角度来看，与迪士尼乐园、水上乐园一日通票等相比，我不确定这次体验是否值得。 （原文） We took our kids to the Great Wolf Lodge for a weekend getaway. To start with the positives - my kids absolutely loved it. The location was great, close to the highway as well as a lot of restaurants. The activities were also great for the kids - they had Halloween themed activities, a quest activity for kids to run around the hotel and play, and the water park was large with a ton for kids to do. The service was also decent and check-in/check-out was super easy. The negatives - the rooms were very basic, not super clean, and some part of it in need of renovation. I would say that was the overall theme of the hotel - very basic with lots of opportunity for improved cleanliness. Also, while expected, the food was very expensive for mediocre quality. Overall, my kids loved the experience and thought it was great but from an adult perspective I’m not sure the experience is worth the cost when compared to Disney, a water park day pass, etc.

（由 Google 翻译）之前看到一些差评，所以有点犹豫要不要去，但我们住得很开心。房间、酒店所有区域、公共卫生间和水上乐园都非常干净。所有员工都非常友好且专业。一切都井然有序，而且酒店的App让住宿体验更加便捷，我们可以查看景点和活动的开放时间，甚至可以预订外卖自取。这样就省去了不少等待时间，因为食物做好后他们会发短信通知，你只需去取餐即可。部分房间已经翻新，铺设了木地板，所以我特意要求入住木地板的房间，我很喜欢；这真是一次很棒的升级。鸡尾酒不太好喝，尝起来像果汁，但大部分食物都很美味。我的孩子们玩得很开心，非常享受。我很喜欢手环的便利，可以用它完成所有交易（比如开门、在酒店内付款）。我会推荐这家酒店。我们也觉得酒店很安全。 （原文） I was a little hesitant to go because of the bad reviews, but we had a wonderful stay. The room, all the hotel areas, public bathrooms and the water park were very clean. All the staff were very friendly and professional. Everything is very well organized, and the app makes the stay much better because we could see opening hours of the attractions, activities and even ordered food for pickup. This made the wait much shorter since they send you a text message when your food is ready and you just go and pick it up. Some rooms have been remodeled with wood floors, so I requested a room with wood flooring, and I loved it; it's a great upgrade. Cocktails are NOT good, they taste like juice but must of the food is good. My kids had a great stay and so much fun. Loved the convenience of the wristbands and being able to do all transactions with it (opening the room door, paying for stuff inside the hotel). I would recommend it. We also felt very safe in the hotel.

（由 Google 翻译）先说优点吧！ 工作人员太棒了——我们遇到的每个人都超级友好、乐于助人，而且总是面带微笑。光是这一点就让人印象深刻！我还很喜欢免费的狼耳朵；虽然只是个小细节，但却增添了酒店的魔力。 水上乐园玩得非常开心，我儿子在他生日那天度过了他人生中最美好的时光。一大优点是退房前后都可以尽情玩耍。 现在来说说缺点。 首先，停车费每天19美元？太夸张了。考虑到你在这里已经付了多少钱，停车费真的应该包含在内。 我们预订了一个主题儿童房，让一切更加特别。我儿子很喜欢——但清洁度呢？不行。看起来就像客房服务人员突然来过，整理好床铺，然后说：“好了，够了！” 手机、电视、浴缸里都有头发，镜子上到处都是小手印。他们说的是“快速清洁”，而不是“深度清洁”。 还有那些床……如果主题是“弗雷德·弗林特斯通的摇滚收藏”，那绝对称得上是10/10。我醒来感觉就像在睡梦中和一只恐龙搏斗一样。我的肋骨疼得厉害，不得不挪到沙发上。就连我7岁的孩子也说不舒服——他哪儿都能睡！ 餐厅的体验也不怎么样——等了一个半小时才有位子，又等了45分钟才上菜。鸡柳和汉堡还不错，但我的鸡肉阿尔弗雷多？尝起来像沼泽水，还带着一丝悲伤。鸡肉干得我都觉得它因为抗议而碎了。拉姆齐主厨肯定会立刻关门大吉。 总而言之：非常感谢那些善良乐观的员工——他们真的为孩子们创造了一个神奇的体验。但是，大狼屋……拜托，为了舒适，升级一下那些床吧！亲爱的妈妈！！！我的肋骨还在抱怨！ （原文） Let’s start with the pros! The staff was awesome — everyone we met was super nice, helpful, and all smiles. That alone goes a long way! I also loved the free wolf ears; small touch, but it adds to the magic. The water park was a blast, and my kid had the timeeee of his life for his birthday. Big plus that you can enjoy the park before and after checkout too. Now for the cons. First off, $19 a day for parking? Wild. For what you already pay to stay there, that should really be included. We booked a themed kids’ room to make things extra special. My son loved it — but the cleanliness? Not it. Looked like housekeeping popped in, made the bed, and said, “Yep, good enough!” Dusty phone, dusty TV, hair in the tub, and little handprints all over the mirror. It’s giving “quick tidy,” not “deep clean.” And those beds… if the theme was “Fred Flintstone’s rock collection,” then 10/10 nailed it. I woke up feeling like I’d wrestled a dinosaur in my sleep. My ribs hurt so bad I had to move to the couch. Even my 7-year-old said it was uncomfortable — and he can nap anywhere! The restaurant experience wasn’t great either — waited an hour and a half for a table and another 45 minutes for food. The tenders and burgers were decent, but my chicken Alfredo? Tasted like swamp water with a side of sadness. The chicken was so dry I think it crumbled out of protest. Chef Ramsay would’ve shut it down immediately. Overall: Huge shoutout to the kind and upbeat staff — they truly made it magical for the kids. But please, Great Wolf Lodge… for the love of comfort, upgrade those beds! Cuuuuuzzzz maaaaaaaannn!!! My ribs are still filing a complaint!

（由 Google 翻译）我们全家都很喜欢来大狼屋度假村 (GWL)，这大概是我们第三次来这里了，也是我们去过的最好的一次。这里的客户服务非常棒，每个人都面带微笑，路过时都会热情地打招呼。就连救生员也总是关心我们的安全。我的孩子们都不想离开，他们很喜欢这里的所有活动。唯一的问题，我相信也是其他游客都会遇到的，就是停车费。每天晚上都要交停车费，而不是一次性收费，这确实有点贵。另外，这里的食物还不错。我们不会每天都在这里吃饭，因为价格有点高。除此之外，我们还会继续来大狼屋度假村。 （原文） My family loves to come to GWL, this is probably our 3rd time coming to this location, its been the best one. The customer service is exceptional, every one is always smiling and greeting you when they walk by. Even the lifeguards are always making sure you’re ok. My kids never want to leave, they enjoy all the activities. Only issue is and I’m sure is everyone else’s , is the parking, pretty expensive to be charged that every night instead of a one time fee. Also, food is decent. We don’t eat everyday here because it can get pricey. Other than that, we will continue coming to the great wolf lodge.

（由 Google 翻译）最近来这里庆祝我儿子的生日。客服人员的服务非常出色，我的牙买加朋友和接待我的团队都说他们找到了我的手机。孩子们最喜欢水滑梯和波浪池。我爬了78级楼梯大概20次。 床可以更大一些，房间可以打扫得更干净一些，以便下一位客人入住。之前住在我们房间的一位年轻先生在我们入住后不久就来到了我们的房间。 我非常失望，冰淇淋机坏了，几个月都没用上。我知道Great Wolf一个晚上就能买得起一台新的。 我觉得应该包含一顿饭（早餐）和游戏机代币。 （原文） Came recently for my son's birthday. Customer Service was phenomenal with my guy from Jamaica and the team meeting me know they found my phone. The kids loved the water slides and the wave pool most. I think I climbed 78 stairs about 20 times. The beds could be larger and the rooms cleaned better for next guest. A young gentleman who was in the room prior was able to come in our room shortly after we checked in. I was deeply disappointed the ice cream machine was done and been down for months. I know Great Wolf can afford a new machine in one night. I think a meal (breakfast) and arcade tokens need to be included as well.

（由 Google 翻译）每次入住体验都很棒。床很舒服，房间布置得也很精致。我们大部分餐食都是通过客房服务点的，选择非常丰富，提供各种五星级餐饮选择。在夏洛特的交通拥堵之后，能够好好放松一下真是太值了。 （原文） Always a great experience. The bed so nice and everything dressed and well appointed. We ordered most meals through room service which has a great selection offering complete five star dining options. It’s well worth it to be able to just relax after Charlotte traffic.

（由 Google 翻译）很棒的酒店。可惜我们在客厅套房住了五晚，其中一晚我们想要客房服务，丽思卡尔顿网站上宣传的是24小时服务。我们询问后被告知没有厨师在场 :/。客房服务不是24小时全天候服务也没关系，但应该适当地宣传一下。我们把这个信息应用到了我们的计划中。我们以为“回家”的时候会有食物供应。工作人员很棒，他们人很好，而且很有礼貌！ （原文） Great hotel. Unfortunately we stayed for five nights in the parlor suite, and we wanted room service for one night which was advertised as 24 hours on Ritz Carlton website. When we asked we were told no chef on site :/. No problem if room services aren't 24/7, however it should be advertised appropriately. We applied that information as our plans. We thought we had food available when "home". The staff are amazing, they are great people and very polite!

（由 Google 翻译）跟我对丽思卡尔顿酒店的期待不太一样。酒店不错，但服务实在不够周到。我要求换一间背街的房间，结果被告知没有空房了——不过后来另一位工作人员帮我换了房间，一点问题都没有。酒店也感觉有点老旧，不过听说正在计划翻新，应该会有所改善。总的来说，我并不讨厌它，但目前感觉不值这个价。 （原文） Not quite what I’d expect from a Ritz-Carlton. It’s a nice hotel, but the service didn’t really go above and beyond. When I asked for a room facing away from the road, I was told none were available — yet later, another staff member was able to move me without any issue. The property also feels a bit dated, though I’ve heard renovations are planned, which should help. Overall, I don’t dislike it, but it doesn’t feel worth the price at the moment.

（由 Google 翻译）在这家酒店住得很愉快。房间宽敞，设施齐全，浴室也很大。床是我在酒店睡过的最舒服的，客房服务送来的食物也非常棒。我也很喜欢这家地下酒吧的氛围，服务也是一流的。下次我来镇上，一定会再次入住。 （原文） Had a wonderful stay at this property. The room was spacious and well-appointed, with an enormous bathroom. The bed was the most comfortable I’ve slept in at a hotel, and the food brought up by room service was very good. I also enjoyed the speakeasy’s ambiance, and service was top notch. Would absolutely stay again next time I’m in town.

（由 Google 翻译）我和妻子预订了丽思卡尔顿酒店的SPA服务。我们经常去高档酒店享受SPA，但丽思卡尔顿的SPA实在令人失望。以下是一些问题： - 干蒸桑拿房温度最高只能到155华氏度（约68摄氏度），而且门密封不严，导致桑拿房温度很低。 - 两个男士淋浴间的花洒都坏了，出水是冷的。 - 按摩师看起来心不在焉，按摩质量也因此大打折扣。按摩体验比我在Massage Envy或其他同等水平的按摩店都差，而丽思卡尔顿的价格却是他们的五倍多。 不值得，而且工作人员也没有主动解决问题。 （原文） Booked a spa service for myself and my wife. We do nice spa services in good hotels often and the spa at the Ritz is not worth it. Short list of issues: - Dry Sauna does not heat above 155 and the door is not well sealed which leads to a lukewarm sauna. - Both of the men's showers had broken shower head fixtures which cause the water to come out cold from the shower heads. - Masseuse did not want to be there and it showed in the quality of her work. Massage was worse than what I have experienced at massage envy or any equivalent except the Ritz was more than 5x the price. Not worth it and the staff did not show any initiative to fix the issues.

（由 Google 翻译）代客泊车员艾伦非常高效且专业。像他这样的员工，让这里的服务物有所值！抗议期间，他让我顺利取回了车。水疗服务和客户服务都堪称完美，满分10分！ （原文） Alan the valet attendant was very efficient and professional. Employees like him, make the services worth it! During the protest, he made receiving my car back effortlessly. The spa services and customer service were 10/10.

（由 Google 翻译）床很舒服，虽然还是能听到外面的各种声音，但用白噪音机可以改善。枕头很棒，工作人员也非常好。 （原文） Very comfortable bed , you can still hear all the noises outside, but if use a white noise device it helps. I loved the pillows and the staff is amazing

（由 Google 翻译）如果你想知道，哪个酒店是全美最吵的酒店，那就选这家吧。毫不夸张地说，这可能是我住过的最吵的酒店了。 火车从大堂穿过，鸣笛声响了半夜。如果你“幸运”地只有一列火车，不用担心，附近高速公路上的夜间赛车比赛会让你倒霉。 更棒的是，如果火车不通过，汽车也不会比赛，你可以依靠邻居，因为酒店的墙壁薄如纸。 我入住期间，邻居们玩得很开心。晚上两次，早上一次。恭喜你。 这家酒店可以赢得美国所有噪音奖项，我相信它甚至可以参加国际比赛。 好在员工很友好，早餐也相当不错。 再也不来了。 （原文） If you ever wondered, what is the loudest hotel stay in the country, this is your choice. Literally, it was probably the most noisy hotel I have ever stayed at. Railroad runs literally through the lobby horning half of the night. If you are “lucky” and there is only one train don’t you worry, night car races on the neighboring highways will put you up instead. As the cherry on top, if somehow trains won’t pass, cars won’t race, you can count on your neighbors since the walls are paper thin. My neighbors had a lot of fun during my stay. Twice in the night and once in the morning. Congratulations. This hotel can win all the prizes for the noise level in the USA, I believe it could even start in the international competitions. Good thing is that employees are nice and breakfast is pretty good. Never again.

（由 Google 翻译）我在这里住得很愉快，从我在大堂办理入住的那一刻起，一切就都顺理成章了。接待我的是Sabrina，她热情友好，办事效率也很高。我的房间舒适、干净又安静。我一直很喜欢步入式淋浴间，而且水压也很棒。之所以只给了四星而不是五星，是因为我抵达当晚在他们的烧烤餐厅吃了晚餐，牛排调味过重，球芽甘蓝也没熟，但我当时没说什么，这怪我。就我享受到的服务而言，我相信他们肯定会尽快解决这个问题。千万别错过他们的早餐，我简直不敢相信是免费的。食物美味，员工服务也棒极了。总之：这是一家舒适、干净、安静的酒店，服务好，性价比高。下次肯定还会再来。 （原文） I had a really good stay here and it began the moment I checked in with Sabrina in the lobby. She was friendly, welcoming and efficient. My room was comfortable, clean and quiet. I always appreciate a walk-in shower and the water pressure was great. The reason I gave four stars opposed to five was because I ate dinner in their grille the night I arrived and the steak was over-seasoned and the Brussel sprouts weren’t cooked, but I didn’t say anything and that’s on me. Based on the service I’ve received, I have no doubt they would have fixed it asap. Don’t sleep on their breakfast, I actually can’t believe it’s free. The food is good and the staff are fantastic. TLDR: comfortable, clean, quiet hotel with good service and a good value. Absolutely would stay here again.

（由 Google 翻译）我因为公司活动入住了这家酒店。酒店位置便利，靠近高速公路和上城区。酒店内部非常漂亮，空间宽敞。酒店干净整洁，前台的男士们热情友好。他帮我快速办理了入住，没有任何问题。欢乐时光的调酒师调制的无酒精鸡尾酒非常棒。我给这家酒店一星的原因是，一位员工非常无礼，态度粗鲁。她威胁我，想因为误会而打架。她当着大堂所有人的面，不停地说“她就是那种人”。我对酒店的整体处理方式非常失望。我当晚就向前台投诉了，活动结束后，由于有人威胁要打架，我不得不被护送回酒店房间。我们公司经常出差，所以在希尔顿酒店花了很多钱。除非员工接受额外的培训，学习如何更专业地处理各种情况，否则我不会推荐这家酒店。 （原文） I stayed at this hotel for a company event. The location is conveniently located by the highway and Uptown. It very beautiful inside and very spacious. It was clean and the gentlemen at the front desk clerk was pleasant and kind. He checked me in quickly without any issues. The bartenders made great mocktails during happy hour. The reason for the 1 star was one staff in particular was very disrespectful and rude. She was communicating threats and wanted to fight from a misunderstanding. She kept saying "she was about that life" in front of everyone in the lobby. I was very disappointed in how this was handled overall. I made a complaint the night of to the front desk and I had to be escorted back to my hotel room after our event because of the threats to fight. Our company spends alot of money with Hilton as we travel alot for business trips. I would not recommend this hotel until the staff gets additional training on how to handle situations more professionally.

（由 Google 翻译）刚和家人朋友一起结束了三晚的住宿，参加婚礼。酒店很漂亮，干净整洁，交通便利，停车位充足（虽然不是完全免费）。床很舒服，房间宽敞，空调响应灵敏，房间里有微波炉、迷你冰箱和三个洗手池。淋浴热水充足（对我来说这是必备的）。晚上还有经理特惠，提供小吃和两杯免费饮品。这家酒店最大的亮点是员工！他们是我遇到过的最热情、最接地气、最以客户服务为中心的团队。总是热情地打招呼，脸上总是挂着笑容。我记得几个名字：前台的Hope、早餐团队的Theresa，还有调酒师Iyana（？）。还有很多其他员工，他们每天打扫房间、提供安保服务，并营造了超棒的早餐体验。食物美味可口，厨师技艺精湛，而且工作人员从不让脏盘子碍事。我正准备收拾桌子，一位和蔼可亲的女士拦住了我，帮我收走了脏东西，并告诉我这是“希尔顿的服务方式”。不用说，以后来夏洛特我还会选择这家酒店。感谢特赖恩南街4800号大使酒店的全体员工！ 你们做得太棒了！ （原文） Just finished a 3 night stay with family and friends for a wedding. The hotel was beautiful, clean, easily accessible, and had plenty of parking ( not totally free though). The bed was comfortable, large rooms, very responsive climate control, micrrowave, mini fridge, 3 sinks in the room . The shower had plenty of hot water (a must have for me) Great manager's special in the evening with snacks and 2 free drinks. The highlight of this hotel is THE STAFF! They are the most cordial, down to earth, customer service focused team I have ever experienced. Always quick to give you a happy greeting and a smile. A few names I remember were Hope ( front desk), Theresa ( breakfast crew).and Iyana(?) bartender. There are countless others who clean your room (.daily), provide security, and create an AWESOME BREAKFAST EXPERIENCE. THE food is delicious, the chefs are awesome and the team never lets dirty dishes stay in your way. I was going to clean up my table when a delightful lady intercepted me and took my dirties away telling me it " is the Hilton Way". Needless to say, i will stay here again on future trips to Charlotte. THANK YOU EMBASSY CREW ON 4800 S. TRYON. JOB SO WELL DONE !

（由 Google 翻译）由于航班严重延误，我们入住了这家酒店，酒店真的非常照顾我们。虽然接驳车在很晚的时候来接我们，但工作人员依然热情友好，让我们立刻办理了入住手续，这让我们在长途旅行后倍感温暖。 早餐种类丰富，非常棒。我们还可以一直待在酒店直到该去机场的时间，这让原本令人焦虑的局面轻松了不少。 我们遇到的每一位员工都彬彬有礼、热情友好，而且真心实意地想要提供帮助，特别感谢Ahmed和Kenneth。我们对酒店的服务无可挑剔。感谢你们对我们的悉心照顾！ （原文） We stayed here after a major flight delay and the hotel really looked after us. The shuttle picked us up at a horrible hour, but the staff were still so welcoming and allowed us to check in right away, which we hugely appreciated after a long journey. Breakfast was great with plenty of choice. We were also able to stay in the hotel until it was time to head back to the airport, which made a stressful situation so much easier. Every member of staff we met was polite, friendly, and genuinely helpful, thank you Ahmed and Kenneth. We couldn’t fault the service. Thank you for taking such good care of us!

（由 Google 翻译）浴室里有蟑螂。房间里有上一位客人的头发。墙面石膏板开裂，还有水渍痕迹。地毯污渍斑斑，急需更换，或者至少需要彻底清洁。空气质量差，灰尘很多。客房服务和早餐糟糕透顶。水果都快烂了。本应是温热的食物却是冷的。枕头和床垫都过期了，急需更换。客户服务极其差劲。不过，六楼的客房服务员态度还不错。在我住过的几十家大使套房酒店中，这家是倒数第二差的。 （原文） Roach in the bathroom. Hair from previous customer in the hotel room. Drywall cracks and signs of water damage on the walls. Stained carpets in desperate need of replacement or at least a deep clean. Poor/dusty air quality. Room service and breakfast were horrible. Fruit was all near decay. Items that were supposed to be warm/ temperature controlled were cold. Pillows and bed mattresses beyond expiration in dire need of replacement. Customer service was extremely poor. However, the housekeeper on the 6th floor was pleasant. Of the dozens of Embassy Suite locations I’ve visited, this location is the second worst.

（由 Google 翻译）又脏又旧又恶心，祝你好运，希望你坐班车的时候一切顺利！ 我们转机时间很长，所以在这家机场酒店住了一晚。晚上10点左右落地，班车花了整整一个小时才从机场到酒店。我们挤了进去，简直像参加饥饿游戏一样，班车大概只能坐10个人，而至少有15个人在等车……感觉他们运气不好，因为下一班车可能还要一个小时才来。我们办理入住的时候已经快午夜了，我丈夫一脚踩进了床边的一滩湿漉漉的红色水坑里。太恶心了！！！我们要求换房间，但下一个房间也有类似的污渍，不过至少是干的！看起来像是某种清洁剂。总之，这家酒店一点都不好！！ （原文） Dirty, outdated and gross, good luck with the shuttle! We had a long layover so spent the night at this airport hotel for 1 night. Landed about 10 pm, took 1 hour for the shuttle to show up from the airport to the hotel. We crammed in and it was like the Hunger games, shuttle only fit maybe 10 people and there was at least 15 people waiting… felt bad they were out of luck because the next one probably wasn’t coming for another hour. We checked into our room, it was almost midnight and my husband stepped into this wet red puddle right by the beside. Gross!!! We asked for a new room, but the next room also had similar stains but at least they were dry! It appears to be some type of cleaning solution. Overall, this hotel is not great at all!!

（由 Google 翻译）由于酒店和会议中心举办活动（2025年7月初），我们在这家酒店连续住了六天。抵达、入住以及第一晚的迎宾都一切顺利。入住期间，我的床只铺过一次。房间没有打扫，所以整整六天他们只收垃圾。有几次，我没有毛巾。清洁人员有点粗鲁，好像打扫房间必须给小费似的。我唯一一次看到房间干净是在第一晚，因为正如我之前提到的，他们从来没有打扫过。有一次，我试图叫客房服务，被告知会把菜单寄给我，但菜单一直没送来。餐厅的员工非常友好热情。我和女儿下楼吃早餐时，受到了很好的款待。设施不错，但没有什么特别的。我们想用二楼的泳池，但总是无法使用。唯一可用的泳池是楼下的那个，但非常脏。我们的住宿体验很愉快，但正如我之前提到的，也有一些重大缺陷，尤其是清洁度。我带着4岁的女儿一起住，这让我犹豫是否要再次入住这家酒店。这家酒店的一个优点是离所有地方都比较近。就我支付的住宿费而言，我以为它应该是一家五星级酒店，但不幸的是，它不是。 （原文） We stayed at this hotel for six consecutive days due to an event at the hotel and convention center (In the beginning of July/2025). Everything was fine upon arrival, check-in, and the welcome on the first night. During our stay, my bed was only made once. The room wasn't cleaned, so for six days they only collected the trash. On a couple of occasions, I was left without towels. The cleaning staff is a bit rude, as if it were mandatory to tip them to clean your room. The only day I saw my room clean was the first night because, as I mentioned before, they never cleaned it. On one occasion I tried to order room service and was told they would send me the menu, which never arrived. The restaurant staff was very kind and friendly. When I went down to breakfast with my daughter, I was treated very well. The facilities are nice, nothing fancy. We wanted to use the pool on the second floor, but it was always out of service. The only pool available was the one below, but it was very dirty. Our stay was pleasant, with some major drawbacks, as I mentioned, especially the cleanliness. I stayed with my 4-year-old daughter, and that makes me hesitate to stay at this hotel again. One redeeming feature of the hotel is that it's relatively close to everything. For the amount I paid for the accommodation, I thought it would be a 5-star hotel, but unfortunately, it wasn't.

（由 Google 翻译）这家酒店非常适合来城里度个短假。餐厅的菜品美味，价格合理。我们很喜欢屋顶酒吧区和泳池区。我们还可以去休息室，那里提供免费的食物、小吃和饮料。床很舒服。唯一的问题是……我知道我们每天至少会听到两次警笛声。但我们肯定会再次入住这里。 （原文） In town for a mini getaway, this hotel was pretty nice. The restaurant had good food at a reasonable price. We enjoyed the rooftop bar area as well as the pool area. We had access to the lounge, which offered free food, snacks and drinks. The beds were comfortable. My only issue is... I know we're heard sirens at least twice a day. But we'd definitely stay here again.

（由 Google 翻译）我在夏洛特地区住过几次，但这是我第一次住在市中心。因为我来自纽约，所以我知道交通便利，去哪里都无可挑剔。可惜的是，停车位并不紧张，而且几乎到处都要付费。除此之外，喜来登酒店还是不错的选择。这家酒店正在进行翻新，我认为这是一个良好的开端。如果没有整个团队的共同努力，任何企业都不可能成功。我拍了几张房间照片，可以发现一些改进的空间。我对酒店的第一印象是酒店前厅，那里有一个代客泊车位。前厅不脏，很干净。前门下面的金属门坏了，需要加固一下。停车场里堆满了顾客留下的垃圾袋，这不是酒店的错，但谁会想下车踩到别人的垃圾袋里呢？我会再次入住这里，员工服务很好。希望这家酒店位置好，一切顺利。 （原文） I have stayed in the Charlotte area a few times, but this was my first time staying downtown. Since I am from the NY area I know you can't beat the convenience of access to so much. Unfortunately, parking is not at a premium and who have got to pay pretty much everywhere. That aside, the Sheraton was a good stay. This hotel is undergoing some renovations and I think it's off to a good start. No business can be successful without the whole team pitching in and I have a few photos from the room that are some opportunities of improvement. My first impression was at the front, which also has a valet stand. The front was not filthy, but clean. The metal under the front doors was broken and needed to be secured. The parking lot had bags of trash that customers left, not the hotels fault, but who wants to get out and step into a bag of someone's trash. I would stay here again, the staff was good. Hoping the best for this location.

（由 Google 翻译）从我们晚上9点半左右到达的那一刻起，体验就一直令人沮丧，远低于我对喜来登酒店的期望。没有人帮忙搬行李，也看不到行李推车。我问了帮我们办理入住的前台，他们却敷衍了事，说行李推车“在附近”，根本没费什么劲儿帮忙，也没找人帮忙。最后，我随便找了个楼层自己找到了一辆，还好，至少代客泊车的服务员还算乐于助人。其他夜班工作人员又懒又不细心。 到达我们住的楼层后，没有房间号的指示牌，所以我们只能漫无目的地四处走动，直到找到房间，真是可笑。经过一天漫长的旅行，我们下楼到主楼层的餐厅，想吃一顿简单的夜宵。餐厅里几乎没有人，但服务却又慢又不周到。点完饮料后，服务员消失了大约十分钟，回来时饮料没送来，问我们点了什么菜，然后又问了一遍我点的饮料。又等了五分钟，饮料还是没送来…… 房间本身还行，但这家酒店的其他方面都令人失望。虽然标榜四星级，但有点夸张。迷你冰箱很小，几乎用不上，还尴尬地摆在床边的地板上。浴室的布置更糟。淋浴间是玻璃门，浴缸很小，几乎没有活动空间。我几乎一转身就会撞到墙中间挂着的洗发水和香皂瓶子……正好在胳膊应该放的位置。 总的来说，这家酒店感觉很廉价，设计也很糟糕。 这是我多年来最失望的酒店体验之一。如果不是换酒店太麻烦，我早就退房了。如果你能撑过去，也别来这里出差了…… （原文） From the moment we arrived around 930pm, the experience has been frustrating and far below what I would expect from a Sheraton. There was no one available to help with luggage and no luggage carts in sight. When I asked the front desk attendant who checked us in, they brushed me off and said the carts were “around somewhere” with zero effort to assist or find someone who can. Eventually, I found one on a random floor myself, and thankfully, the valet attendant was at least helpful. The rest of the night staff were lazy and inattentive. Upon reaching our floor, there were no signs or placards pointing to room numbers, so we had to wander aimlessly until we located our room, fun. After a long day of travel, we went down to the main-level restaurant hoping for a simple late-night meal. The restaurant was barely occupied, yet the service was slow and inattentive. After placing a drink order, our server disappeared for about ten minutes, returned without the drink, asked us what we want for food and then again what I had ordered to drink. After another five minutes of waiting, I still had no drink... The room itself was just okay, but everything else about this hotel has been disappointing. It’s listed as a four-star property, but that’s a stretch. The mini fridge is tiny, barely functional, and awkwardly placed on the floor next to the bed. The bathroom setup is even worse. The shower has a glass door, a tiny tub, and almost no space to move. I could barely turn around without bumping into something the shampoo and soap bottles that are mounted right in the middle of the wall... exactly where your arms need to be. Overall, the place feels cheap and poorly thought out. This has been one of the most disappointing hotel experiences I’ve had in years. If it weren’t such an inconvenience to move hotels, I would have checked out immediately. If you made it through this whole thing don't stay here for business either...

（由 Google 翻译）酒店目前正在装修。 我住的房间刚装修好，有油漆味，工人和工具都在走廊里。装修质量并不总是一流。 206房间就在健身房门口旁边……真是让人头疼！ 服务还行，没什么特别的。账单有误，请检查。 地理位置优越，步行10分钟即可到达夏洛特市中心和上城区。 （原文） Hotel en cours de rénovation. J'ai eu une chambre rénovée avec odeur de peinture, ouvriers et outils dans le couloir. Finition pas toujours au top. La chambre 206 est juste a cote de la porte pour aller a la salle de sport... c'est une horreur en terme de passage ! Service OK. Sans plus. Erreur de facturation a vérifier. Emplacement top a 10 minutes a pied du centre ville, d'uptown Charlotte

（由 Google 翻译）停车需额外支付 25 美元，室外游泳池整个周末都挤满了人。室内游泳池没有毛巾。大堂很漂亮，但感觉房间可以更好。淋浴间比我想要的要小，勉强够一个人使用。可以看出房间最近重新装修过，但玻璃门上的油漆质量不太好，灯开关与墙壁分离。 （原文） parking was $25 additional, outdoor pool was packed all weekend. indoor pool had no towels. very nice lobby but feel the rooms could have been better. shower was smaller than i’d like barely enough room for one person. can tell the room was recently remodeled but wasn’t done to a high quality paint on the glass door, light switches detached from wall.

（由 Google 翻译）办理入住时，Aleaha 非常友好热情。早餐也不错。屋顶调酒师 Daniela 和 Katee 很棒，但即使对于酒店来说，饮品价格也有点高。大堂装饰很漂亮。然而，空调坏了，所以我们房间的温度从来没有低于 74 度（29 摄氏度）。我们需要更凉爽（28 摄氏度）才能入睡。他们知道空调坏了，说晚上 10 点左右修好了，但并没有修好，所以我们根本没睡。早上 8 点，客房服务人员打扫隔壁房间时，每次进出房间都会把门砰地关上。我们不喜欢额外的噪音，因为我们根本没睡，如果我们想睡懒觉，就不会发生这种事了。退房时，我们告诉 Stephanie 空调坏了，她说：“是啊，整个酒店的空调都坏了，我们都很热。”我们很不欣赏她的态度，因为这是她的工作，她又不是那种不睡觉还多付钱的人。代客泊车的工作人员也非常友善。这可能是我们住的最后一家喜来登酒店了。城景房的阳台需要好好装饰一下。它们又脏又无聊。 （原文） Aleaha at check in was very nice and helpful. Breakfast was adequate. Rooftop bartenders Daniela and Katee were great but drinks are pricey even for a hotel. The lobby area decor was nice. However, the a/c went out so our room never got cooler than 74. We need it much cooler (68) to be able to sleep. They did know about it and said it was fixed about 10pm but it wasn’t so we didn’t get any sleep. When the housekeeper was cleaning the room next door @ 8 am they let the door slam every time they went in and out of the room. We didn’t appreciate the extra noise though since we hadn’t had any sleep and if we would have been trying to sleep in it wouldn’t have happened. When we told Stephanie at check out the the A/c didn’t work she said “yeah it’s out in the entire hotel we are all hot”. We didn’t appreciate her attitude about it since it is her job to be there and she wasn’t the one going without sleep and overpaying for it. Valet workers weee also very nice. This will probably be the last Sheraton we ever stay at. City view rooms need some kind of decor on the balconies. They are dirty and boring.

（由 Google 翻译）班车司机杰里米非常出色，高效又友好。其他员工的服务却非常糟糕。我们房间的淋浴和浴缸根本停用，没有水。前台女士听到这件事后非常恼火。酒店房间的一项基本设施缺失，前台甚至没有道歉。早上7点就不给客人提供咖啡。酒店整体也很脏。不推荐这家酒店。 （原文） Jeremy, the shuttle driver was excellent and efficient and friendly. The rest of the staff did the bare minimum. The shower and tub in our room literally did not work at all, zero water. It was a bother for the woman at the front desk to hear about this. Not even apologetic that one of the basic functions of a hotel room was absent. No coffee for guests at 7 am. The hotel was grubby overall, as well. Cannot recommend this place.

（由 Google 翻译）和家人吃过晚饭后，我回到房间休息，躺在床上大约5到10分钟，就感觉浑身奇痒无比。我掀开被子，发现腿、胸、肚子和胳膊上都有被咬的痕迹。我甚至看到并打死了一只藏在床上的虫子，然后联系了客服。前台接待员过来和我沟通，想检查一下房间，看看我被咬的痕迹。他们提出给我换一间房，但我拒绝了。我要求退款，然后他们提出（我以为是）让我免费入住另一家类似的酒店。收拾好行李后，他们告诉我大概2到3个工作日内会收到退款，并向我道歉。那是11月15日。现在已经是11月22日了，我既没有收到退款，也没有收到酒店的任何回复，我非常失望。除了退款之外，我觉得他们应该对我的不便和受伤给予一些补偿（因为我晚上 10 点不得不离开去寻找另一家酒店）。 （原文） After having dinner with my family, I came back to my room to get some rest, lay down in the bed, and about 5 to 10 minutes in, I felt overcome by itching. I peel back the covers to see that I had bites on my legs, chest, abdomen, and arms. I actually saw and killed some sort of insect that was actually in the bed, and messaged The customer service line. The front desk clerk came and spoke to me, wanted to inspect the room, and see my bites. I was offered another room, I declined. I asked for a refund, and then was offered (what I assumed) was a paid stay at another hotel that was comparable. After packing, I was told that I should have my refund in about 2 to 3 business days and received an apology. That was on 15 November. It is now 22 November, I have not received a refund, I have not heard anything back from hotel management, and I am highly disappointed. In addition to the refund, I do feel they should have offered Some sort of consolation for my inconvenience and injuries (sinceI had to leave at 10 PM to find another Hotel).

（由 Google 翻译）我想分享一下我最近在2025年9月29日晚入住期间遇到的一个问题。 很遗憾，那天晚上值夜班的前台工作人员给我带来了非常不愉快的体验。我走到前台想借笔，但他的回应却令人震惊地犹豫不决，甚至有些不耐烦。我礼貌地解释说，我刚搬到这里，目前是一家酒店集团的区域经理。那天，我在自己的住处待了13个小时，处理了23起驱逐事件——这是酒店业人士都深有体会的挑战，尤其是在这个地区。 这位拒绝透露姓名的印度男士不仅没有提供协助，反而开始清点前台后面的笔，把我的请求当成了负担。他粗鲁而直率地说他需要立即归还笔，丝毫没有表现出专业精神和理解力。 第二天晚上，我工作了16个小时，只睡了5个小时。同一名员工在大堂拦住了我、我的伴侣和女儿。他没有打招呼，就直截了当地问道：“你们就是借我笔的那两个人吗？我要把它还回来。”（请注意，这是一支一元店的笔。）他的语气生硬，毫无礼貌，连“你好”、“晚上好”之类的基本礼貌都没有说。 我说是的，我已经把笔还给了第一班的员工，我会让人把一包笔送到酒店。 我得到的回应是“那太好了”。 在我7年的酒店管理生涯，以及11年的管理生涯中，我从未受到过如此的客人待遇。这既不专业，也没有必要，而且完全不合时宜。我决定接下来的几周去另一家酒店。 话虽如此，我还是想花点时间特别介绍一位真正优秀的员工：前台的杰里米（高个子男士）。从入住到入住期间，Jeremy 一直友好、乐于助人且专业——不仅对我，对其他客人也是如此。他态度积极，耐心解答所有问题，并以最佳方式展现您的酒店。这对您的团队来说是一笔宝贵的财富。 另外，我想说的是，房间非常完美，正是我和家人在等待公司最终确定住宿安排期间所需要的。 为了表示诚挚的歉意（或许也是为了避免将来发生与钢笔相关的事件），我免费为您寄送一批高品质的钢笔。😊 感谢您的时间和关注。 此致，Colton M. （原文） I’d like to share a concern regarding my recent stay on the evening of September 29, 2025. Unfortunately, I had a very disappointing experience with the front desk staff member working the night shift that evening. I approached the desk to borrow a pen, and his response was shockingly hesitant and dismissive. I politely explained that I had just relocated to the area and that I am currently a Regional Manager for a hotel group. That day, I had spent 13 hours on-site at my own property dealing with 23 evictions—a challenge that anyone in hospitality can recognize as part of the industry especially in this area Rather than simply assisting, the gentleman an Indian man who refused to give his name began counting the pens behind the front desk, treating the request as a burden. He stated rudely and bluntly that he needed it back immediately, with zero professionalism or understanding. The following evening, after working 16 hours with just 5 hours of sleep, the same staff member stopped me, my partner, and my daughter in the lobby. Without any greeting, he asked bluntly, “Are you the two guys that borrowed my pen? I need that back.” ( Please note this was a dollar tree style pen I was given ) His tone was abrupt and disrespectful, with no “hello,” “good evening,” or any basic courtesy. I stated that yes I did return it to the first shift staff and that I would have a pack of pens delivered to the hotel I was met with the response “ well that would be nice” In my 7 years of hotel management and 11 years in management overall, I have never been treated this way as a guest. It was unprofessional, unnecessary, and completely out of line. I decided to take my next few weeks to another hotel after this. That said, I do want to take a moment to highlight a truly outstanding employee: Jeremy (the taller gentleman) at the front desk. From check-in through the rest of the stay, Jeremy was friendly, helpful, and professional—not only with me, but with other guests as well. He maintained a positive attitude, answered all questions with patience, and represented your property in the best way possible. A real asset to your team. Also, I want to note that the room was perfect just what my family and I needed while waiting for my company to finalize our housing arrangements. As a lighthearted gesture (and perhaps to prevent future pen-related incidents), please expect a shipment of high-quality pens from me—on the house. 😊 Thank you for your time and attention. Best regards,
Colton M.

（由 Google 翻译）马桶坏了，床单脏了，还有臭虫。 2025年10月，我们在Country Inn & Suites住了一晚，以后再也不会住了。还没进酒店，我们就差点被酒店的机场班车撞到，班车居然无视停车标志。总的来说，酒店很脏，周边环境感觉晚上出入不安全。入住手续办理得很慢，前台工作人员也不知道哪些房间还有空房。我们终于到了房间，发现床上用品很脏，马桶也坏了。客房服务人员被派去处理这两个问题，我们得知客房服务人员几天前就通知前台，这间房间不适合客人入住。客房服务人员还告诉我们，床单脏了只是“有点脏”，这是“正常现象”。最后，我们换到了一间新的房间，因为大床房已经没有了，房间的布局和我们预订的不一样。这间房间看起来好多了。直到我们回到家才发现，臭虫在我们衣服里爬来爬去。 如果您需要机场附近的酒店，该地区有更好的选择。我不推荐乡村套房酒店 (Country Inn & Suites)。 （原文） Broken toilet, dirty sheets, and bed bugs. We stayed at Country Inn & Suites for one night in October of 2025 and never will again. Before even pulling into the hotel we were nearly hit by the hotel's airport shuttle who decided to ignore a stop sign. Overall the hotel was dingy and the surrounding area felt unsafe coming and going at night. The check in process was slow, with the front desk staff not knowing which rooms were available. Once we finally made it to our room we found dirty bedding and a broken toilet. Housekeeping was sent to address both, and we learned that housekeeping had informed the front desk days ago that this room was unsuitable for guests. The housekeeper also told us that the soiled linens were only "a little dirty" and that this was "normal". We were eventually changed to a new room, which was a different layout than what we had booked because they had no more king rooms. This room seemed to be much better. That is until we got home and realized we had bed bugs crawling around in our clothes. There are better options in the area if you need a hotel by the airport. I would not recommend Country Inn & Suites.

（由 Google 翻译）首先说优点。位置绝佳，离机场很近，前台工作人员也非常友好。我不会再预订这家酒店了。首先，晚上9点，停车场里有人闲逛，抽大麻。整晚都在砰地关门。房间里弥漫着难闻的气味，地毯也很脏。浴室天花板上长了霉，更别提浴室里还有蟑螂。我丈夫洗完澡出来的时候，有一只蟑螂从通风口掉下来砸到了他的胳膊上。 （原文） Positive first. The location was perfect from from the airport and the front desk staff were very nice. The hotel is something I would not book again. First there were people hanging around in the parking lot smoking weed at 9 at night. Doors were being slammed all night long. The room had an unpleasant smell and dirty carpet. Mold on the ceiling in the bathroom and I don't want to forget roaches in the bathroom. One fell out of the vent on my husbands arm when he got out of the shower.

（由 Google 翻译）前台那家伙态度极其恶劣，拒绝让我妻子办理入住。我们开了四个小时的车过来，他甚至不让她用洗手间。我和她用的是同一个账户，但因为我的名字在前，而我们是用她的名字预订的，他就拒绝让她入住，也拒绝提供任何服务。大堂状况糟糕透了，我打电话给公司客服，他们说除非那个家伙取消我们的预订，否则他们也无能为力，但他拒绝取消。我们付了钱之后，不得不去另一家酒店，又付了一次钱。位置差，环境差，服务人员也差，千万别去。 （原文） The guy at the front desk was extremely rude and refused to let my wife check into her room. after a 4 Hour Drive would not even let her use the restroom. Me and her are on the same account, but because my name was first, and we booked it under her name, he refused to let her check in and refused any service whatsoever. The lobby was in horrible condition and when I called customer service at corporate they said they could do nothing unless This guy released our reservation which he refused to release it. We had to go to a completely different hotel after paying for that one and pay again. Horrible location, horrible place horrible people do not use.

（由 Google 翻译）唉。一点都不干净。床单上全是头发，真恶心。浴室也脏得不行。下水道堵了，淋浴喷头坏了，水喷得到处都是。淋浴间里和床单上都有阴毛。新床单上还粘着从前排桌子上掉下来的浓密黑发。我都不敢上床了。还是找个更好的地方吧，不值得这么折腾。 （原文） Meh. It's not clean. The sheets have so many hairs. Yuck. The bathroom is very neglected. Clogged drain, shower head broken spraying the wall. Pubic hair in the shower and on a sheet. Thick black hairs stuck on new sheets from the feont desk. I'm literally scared to get in bed. Just find something better. It's not worth the stress.

（由 Google 翻译）我们在机场度过了混乱的一天后，住进了这家酒店。虽然工作人员非常友善，但酒店本身却远谈不上干净。到处都是污渍，当我们回到房间时，床单上还有新鲜的血迹和其他污渍。地板上也有污渍，我检查了一下有没有臭虫，发现床垫也很脏。当时我没有抱怨，因为我的伴侣病得很重，我不想让她搬走，所以就勉强接受了。第二天早上，客房服务人员的声音非常大，早上8点就开始敲打和发出噪音，把我们吵醒了。总而言之，这是一次不愉快的住宿，我不会再选择住在这里了。 （原文） We stayed here after a chaotic day at the airport, and while the staff were very kind, the hotel itself was far from clean. There were stains everywhere, and when we got to our room, the sheets had fresh blood stains and other crusty spots. Stains on the floor and upon checking for bedbug, I saw the mattress was gross as well. I didn’t complain at the time because my partner was extremely sick and I didn’t want to move her, so I just dealt with it. The next morning, housekeeping was extremely loud, banging and making noise as early as 8 a.m. which woke us up. Overall, it was an unpleasant stay, and I would not choose to stay here again.

（由 Google 翻译）抵达体验 从抵达的那一刻起，这家万怡酒店的体验就令人失望。前台工作人员丝毫没有热情。她不但没有主动打招呼，反而立即粗鲁地盘问我为什么来这里。这感觉不像是轻松的交谈，更像是被人居高临下地对待。她的态度给我的入住体验带来了非常负面的印象。 房间和酒店条件 我入住的第一个房间潮湿难闻，空调也坏了。当我回到前台要求换房时，同一位工作人员不仅没有帮我解决问题，反而“教”我如何修理空调。我解释说我太累了，没法自己解决问题，并要求换一个房间。第二个房间也好不到哪里去——走廊和电梯里都有难闻的气味，酒店整体的清洁度也很差。这是我迄今为止住过的最差的万怡酒店。除非别无选择，否则我强烈建议您不要选择这家酒店。 （原文） Arrival Experience From the moment I arrived, the experience at this Courtyard by Marriott was disappointing. The staff member at the front desk was not welcoming at all. Instead of greeting me, she immediately began interrogating me in a rude manner about why I was there. It didn’t feel like casual conversation—more like being talked down to. Her attitude set a very negative tone for my stay. Room & Hotel Condition The first room I was given was humid, smelled bad, and the AC wasn’t working. When I went back to the front desk to request a room change, the same staff member gave me a “lesson” on how to fix the AC rather than simply assisting me. I explained I was too tired to troubleshoot it myself and asked for another room. The second room wasn’t much better—hallways and elevators smelled unpleasant, and the overall cleanliness of the hotel was poor. This has been the worst Courtyard by Marriott I’ve stayed at so far. I would strongly recommend avoiding this location unless you have no other option.

（由 Google 翻译）房间比较旧，但很干净。我遇到的问题是，曾经以酒店服务为重的万豪酒店现在比我住过的任何其他连锁酒店都差。我当时在Bistro工作，前台员工告诉我，我所在的区域是员工专属区域。没有标识，而且这显然是Bistro的一部分。非常失望，万豪的酒店服务已经烂透了。可悲的是，万豪根本不在乎。 （原文） Older rooms but clean. Issue I have is the once Hospitlity focused Marriott has become worse than any other hotel chain I've used. I was in Bistro working and a front desk employee told me I was in an area reserved for employees only. No signage and it was openly part of Bistro. Very upset, Marriott hospitality has gone to crap. Sad part is that Marriott doesn't care.

（由 Google 翻译）位置不错，但如果出城的话千万别把车停在这里。我大约一年前在停车场被偷了。酒店管理层甚至拒绝退还当天的停车费。他们说自己不负责，耸耸肩就完事了。而且他们连监控录像都没有？这家酒店位于治安不太好的区域，我真应该早点意识到这一点。奉劝各位，还是选择机场的长期停车场吧，那里的安保更好。 （原文） Good location but beware of leaving car here if out of town. Mine got stolen out of the lot about a year ago. Management even refused to credit the daily parking charge. They said they weren’t responsible and shrugged shoulders. They also had no security tape? This hotel is in a rough area and I should have known better. Do yourself a favor and use the long term airport parking where there is better security.

（由 Google 翻译）千万别住这家酒店！他们声称保管你的车比机场还便宜（但事实并非如此），而且等你旅行回来的时候，车肯定被撬了。他们没有安保，还声称没有录像。如果你在意自己的车辆和财物，这家酒店简直糟透了。有一辆车就在酒店正门前被撬了，酒店却置之不理。他们声称自己完全无能为力。我还是另找别家住吧！ （原文） Do not stay at this hotel! They claim to keep your car cheaper than the airport (which is not the case) and it will be broken into by the time you get back from your trip. They have no security and claim they have no footage. Horrible place to stay if you care about your vehicle and belongings. One vehicle was broken into right in front of the main door and the hotel does not care. They claim there is absolutely nothing they can do to help. I would stay somewhere else!

（由 Google 翻译）早该看看评论——大家别来这家酒店。房间基本干净，就是浴室的地板有点脏。为了叫机场班车，我打了7次电话前台才有人接，结果还等了45分钟才等到车。我遇到的所有员工都很粗鲁，一点儿也不客气。我花了太多钱，却只得到了低质量的体验。不知道这次之后，我是不是就跟万豪彻底断绝关系了。 （原文） Should have read the reviews—avoid this one folks. Room was mostly clean, though the floor in the bathroom was dirty. In order to request the airport shuttle, I had to call the front desk 7 times before someone answered, and I still waited 45 minutes for my ride. All staff I encountered was rude. Nothing complimentary. I paid too much for a low quality experience. Idk maybe I’m just done with Marriott after this.

（由 Google 翻译）我不得不整理床铺。他们不肯把床单拿上来。酒店很脏。电梯很糟糕。他们似乎不在乎，也懒得去尝试。这栋楼应该翻新一下。千万别住这里。 （原文） I had to make the bed. They would not bring bed sheets up. The hotel is dirty. The elevators are very bad. They do not seem to care and they don’t try. The building should be renovated. Don’t stay here

（由 Google 翻译）在夏洛特波西米亚大酒店度过了一段难忘的时光！我们来这里是因为儿子在戴维森学院踢足球，而且我们结婚25周年纪念日也快到了，所以我们想找个特别的地方住，而这家酒店没有让我们失望。第一天我们遇到了一些小问题（虽然没什么大不了的），但管理团队毫不犹豫地确保我们住得开心。我们在Mico餐厅享用了一顿美味的晚餐，服务员Mirtha（她以她独特的个性和谈吐，让这顿饭更加美味）也让我们更加享受。餐厅经理Nico过来跟我们打招呼。和他聊天也很愉快。我顺便跟他提到了当天早些时候发生的事情，不到5分钟，我就接到了酒店餐饮经理的电话，对发生的事情表示歉意。同样，这真的不是什么大事，但他们做得非常出色，坚持让我和妻子在波塞冬水疗中心享受了两次免费护理。我们在水疗中心受到了水疗总监邦妮的热情接待，她也非常出色，确保我们入住期间的一切都安排得井井有条。托尼亚给我做了一次很棒的按摩，我妻子则做了面部护理。所有这些人给我们带来的客户体验真是无话可说！我们一定会再次入住这家酒店以及其他 Grand Bohemian 酒店。酒店和房间也都是一流的。谢谢！ （原文） What an memorable stay at the Grand Bohemian Charlotte! We came to town as our son had a soccer game at Davidson College and our 25th Anniversry is coming up, so we wanted to stay somewhere special and this place did not disappoint. We had a bit of a hiccup on day 1 (nothing super crazy), but the management team did not even hesistate to make sure we were happy. As we were having an amazing dinner at Mico, with our server Mirtha (she made very good food even more enjoyable for the entire meal with her personality and the conversation), the restaraunt manager, Nico, came over to say hello. He was also a joy to talk with. In passing, I mentioned what had happened earlier that day to him, and within 5 minutes I received a call from the food & beverage manager at the hotel apologizing for what had happened. Again, it truly wasnt a big deal, but they went above & beyond and insisted that my wife and I receive two complimentary treatments at the Poseidon Spa. We were welcomed at the spa by Bonnie, the Spa Director, who was also amazing and made sure that everything was taken care of during our visit. Tonya gave me an amazing massage while my wife had a facial. I can't say enough about the customer experience all of these folks provided us! We will certainly return to this and other Grand Bohemian properties. The hotel and the room were also top notch. Thank you!

（由 Google 翻译）在我入住期间，Stuart 的行李员服务无与伦比。从我抵达的那一刻起，他就热情地迎接我，迅速帮我处理行李，并确保所有物品都摆放在房间的正确位置。他不仅帮我把行李托运过来，还帮我询问是否还需要其他东西，甚至还提供了很棒的当地推荐，让我的旅程更加愉快。 最令人印象深刻的是他的专业精神和真诚的友善。Stuart 将原本只是例行公事的酒店服务变成了一次令人难忘的个性化体验。他的服务堪称五星级。 （原文） Stuart gave me absolutely phenomenal bellhop service during my stay. From the moment I arrived, he greeted me warmly, quickly took care of my luggage, and made sure everything was placed exactly where I needed it in the room. He didn’t just drop off the bags he checked in to see if I needed anything else and even offered great local recommendations that made my trip more enjoyable. What stood out most was his professionalism combined with genuine friendliness. Stuart turned what could’ve been a routine hotel service into an experience that felt personal and memorable. Easily a five-star performance across the board.

（由 Google 翻译）酒店外观美极了。代客泊车服务人员立即迎接了我们，给了我们票根，并迅速将车停在停车场。一进酒店，前台又一次热情接待了我们。我们预订的房间还没准备好，但酒店毫不犹豫地提出升级到行政楼层，价格与我们原来的房间相同。酒店的装潢精美绝伦，清洁度也一流。酒店里的所有设施我都很喜欢。尤其喜欢我们步行即可到达光谱中心以及夏洛特所有一流的餐厅和酒吧。绝对值得一去。 （原文） The hotel is absolutely stunning from outside. Greeted immediately by the valet service who gave us our ticket stub and quickly secured our vehicle in the parking garage. Upon entering the hotel were again greeted the hotel desk. The room we requested wasn't ready, but without hesitation the hotel offered to upgrade us to an executive level room for the same price as our original room. The decor was exceptionally done and the cleanliness of the hotel was top notch. Loved all the amenities that were offered throughout the hotel. Especially loved the fact we were within walking of the Spectrum Center and all the great restaurants and bars that Charlotte have to offer. Definitely a must visit.

（由 Google 翻译）上周末，我们住在波西米亚大酒店 (Grand Bohemian)，参加女儿的婚礼。 我们非常喜欢这家酒店。酒店氛围非常精致。我们住在行政楼层，行政酒廊设施齐全。艺术品、灯光、室内装潢和家具的细节都兼收并蓄，令人赏心悦目。工作人员非常友好热情。屋顶酒吧氛围轻松惬意。酒店地理位置优越，步行即可到达夏洛特的众多景点，例如铸币博物馆、酒吧和体育场馆。 （原文） We stayed at the Grand Bohemian for my daughter’s wedding this past weekend. We loved it. The boutique atmosphere was quite nice. We were on the executive level and the exec lounge was plentiful. The details in the art, lighting, upholstery, furnishings are eclectic and eye quenching. The staff was very friendly and accommodating. The rooftop bar was an upbeat vibe and cozy. Great location and within walking distance to many charlotte finds like the mint museum, pubs, sport venues.

（由 Google 翻译）我很荣幸能在这里参加婚礼，离开时我决心再次光临——我甚至考虑以后在这里举办自己的派对！ 酒店的服务真是无与伦比。每位员工都非常友善、热情、真诚，为我营造了轻松惬意的入住氛围。 房间非常宽敞，但真正的亮点是豪华的浴缸和淋浴间——真的，你一定要试试！它让忙碌一天后的身心放松，仿佛做了一次水疗。 酒店的设施适合所有人。我找到了设备齐全的健身房、令人放松的水疗中心、舒适的休息室以及一流的酒吧和餐厅。对于咖啡爱好者来说，酒店还额外提供星巴克咖啡。 对于追求舒适便捷的家庭、朋友团体或独自旅行的旅客来说，这里都是绝佳的选择。 （原文） I had the pleasure of staying here for a wedding and left absolutely determined to return—I'm even considering it for a future party of my own! The service is the real standout. Every member of the staff was incredibly nice, friendly, and genuinely helpful, creating a stress-free and welcoming atmosphere throughout my stay. The rooms are exceptionally spacious, but the true highlight is the luxury bath and shower setup—seriously, you must try it! It made winding down after a long day feel like a spa treatment. The amenities cater to everyone. I found a well-equipped gym and a relaxing spa, a lovely lounge, and a fantastic bar and restaurant. As an added bonus for coffee lovers, there is direct access to Starbucks right from the hotel. This is a phenomenal choice for families, groups of friends, or solo travelers looking for comfort and convenience.

（由 Google 翻译）我们在这家酒店举办了一场75人的会议，体验棒极了！真不明白为什么它不是五星级的。所有员工都非常出色，食物也很美味！酒店内设有两家酒吧和一家星巴克，而且附近还有很多餐厅。我的团队一定会再次光临。 （原文） We held a 75 person meeting on this property and it was amazing! I have no idea how it is not 5 stars. The staff all around was amazing and food was great! They have 2 bar options and Starbucks onsite - as well as it is near a ton of restaurants. My team will defiantly be coming back.

（由 Google 翻译）我住得很愉快。唯一的不足是办理入住非常慢，而且前台接待员不肯给我备用房卡（明明预订了两个人，却只给了我一张）。我离开前台不到五分钟，还在大堂和朋友聊天，就给她看了我的身份证。我理解需要出示身份证才能拿到房卡的理由，但如果她一开始就给我两张房卡，我就不用再跑一趟了。我明明就在不到五分钟前给她看了身份证（而且我根本没离开过大堂），然后就直接回到前台了。规矩就是规矩，但这让和他们打交道变得非常麻烦，而其他地方则更注重服务的便捷性。更何况，我当时还说了“你刚才一直在等我”，她回答说“我知道，但我也得等”。她还记得我，却还是让我费劲地翻箱倒柜地找房卡。 （原文） I enjoyed staying here. The only downfall was very slow check-in and the lady at the front desk who checked me in, wouldn't give me an extra room key (when I only received one key with two people on the reservation). I literally had just showed her my ID within less than 5 minutes of walking away from the desk and talking to a friend right there in the lobby. I understand the reasoning for needing an ID for a key but if she would have given two keys to begin with, I wouldn't need to come back. I literally just showed her my ID (again less than 5 minutes before and never left the lobby) and came straight back to the desk. Rules are rules but it makes doing business with them very hard, where other places value ease of doing business. Not to mention, I stated, "you just waited in me" and she replied, "I know but I have too." She remembered me and still took me through the hassle of digging back into my luggage.

（由 Google 翻译）入住体验非常好。房间新装修，非常现代，而且位置优越，房间里竟然没有虫子，真是令人惊讶。开车进酒店时要小心，因为附近小溪里有很多海狸。如果价格合理，我还会再住这里。 （原文） Had a pretty good stay. Rooms are newly renovated and modern and was suprised to not see any bugs in the rooms due to the location. Be careful when driving into the hotel as there are lots of beavers from the nearby creek. Would stay here again if the value was there.

（由 Google 翻译）这家酒店绝对不值我们付的钱。整个房间都弥漫着臭鼬草的味道。沙发床没有床单或毯子。前台服务不太热情。入住时需要支付50美元押金。床很硬，很不舒服，最糟糕的是淋浴时冷时温。😭 早餐不错 （原文） This hotel was definitely not worth what we paid. The whole room smelled like skunk weed. There were no sheets or blankets for the sofa bed. The front desk wasn't very welcoming. There is a $50 deposit you pay at time of check-in. The bed was stiff and uncomfortable and the worst thing about it was the cold to lukewarm shower. 😭 The breakfast was good

（由 Google 翻译）汽车盗窃——小心！ 我分享这个消息，是希望避免其他人因为汽车被撬开而被警察叫醒，从而避免这种令人不安的经历。 我们入住期间，我们的卡车和其他几辆车在清晨被撬开。不幸的是，我们后来发现，这是这家酒店众所周知且屡见不鲜的问题。酒店没有张贴任何关于汽车盗窃风险的警告，也没有明显的安保人员来阻止此类行为。 我们被告知，卡车尤其容易成为盗窃目标，他们希望偷走钱财、枪支或电动工具。谢天谢地，我们车里没有贵重物品，所以什么也没被偷——但车窗的损坏和被侵犯的感觉足以让我们的体验变得糟糕。我们不得不自掏腰包600美元来修理破碎的车窗，因为申请索赔会导致保险费上涨。 我们还联系了酒店经理詹妮弗，但她却不愿提供帮助或承担任何责任，尽管这个问题在他们酒店屡见不鲜，早就应该得到解决。作为忠实的会员，我们期待得到更好的服务和问责。 更糟糕的是，我们还联系了希尔顿集团，但他们同样没有表现出任何紧迫感，也不愿提供任何实质性的帮助。 这真的很遗憾，因为酒店员工都很友好，房间本身也很不错。但缺乏安全保障、透明度和适当的宾客支持，让我们感到非常失望。 如果您打算入住这里，请自行承担风险，并且不要在车内留下任何东西。真希望我们事先就知道这一切。 （原文） CAR BREAK-INS – BE AWARE! I’m sharing this in hopes of saving others from the stressful experience of being woken up by a police officer at your door because your car has been broken into. Our truck, along with several other vehicles, was broken into early in the morning during our stay. Unfortunately, we later found out that this is a known and recurring issue at this hotel. There were no posted warnings about the risk of car break-ins, and no visible security presence to help deter this kind of activity. We were told that trucks are especially targeted in hopes of finding money, firearms or power tools. Thankfully, we didn’t have anything valuable inside, so nothing was taken — but the damage and sense of violation were enough to sour the experience. We had to pay $600 out of pocket to repair the broken window, as filing a claim would have caused our insurance to go up. We also reached out to the hotel manager, Jennifer, who showed no interest in helping or taking any responsibility, even though this is a recurring issue on their property, that should have already been addressed. As loyal members, we expected better care and accountability. To make matters worse, we also contacted Hilton corporate, and they too have shown little urgency or willingness to help in any meaningful way. It’s really unfortunate because the hotel staff were otherwise friendly, and the room itself was very nice. But the lack of security, transparency, and proper guest support left us feeling completely let down. If you plan to stay here, do so at your own risk, and do not leave anything in your vehicle. I wish we had known all of this beforehand.

（由 Google 翻译）我先说优点。 酒店员工大部分都非常友好。他们还提供短信服务，方便您随时联系任何他们通常都会回复的需求。从我的房间可以看到美丽的景色，有游泳池、森林和小溪。 现在说说缺点。 酒店正在装修，很多设施都无法使用。我因为工作在这里住了11天。酒店内的健身中心已经停用，但他们确实有一家合作酒店，可以开车前往。没有商务中心，这非常糟糕，因为我在那里的时候需要处理一些工作。无线网络需要每24小时重新连接一次，并提供登录信息。房间里的电视非常难用。按下电源按钮时，它会反复开关。我不得不把遥控器对着电视机才能让它保持开关状态，但即使是遥控器，它也并非一直有效，而且它不能旋转，所以你无法在办公桌区域看电视。遥控器显示可以观看 Netflix、Prime 等节目，但电视本身不允许。频道一片空白，但我发短信告知工作人员后，他们给了我一份频道列表。现在对我来说最大的问题是早餐。由于正在装修，他们没有提供全套早餐。只有冷冻鸡肉或香肠饼干。我尝了一个，味道很难吃，让我肚子疼得厉害。有时候会有酸奶，但别指望。偶尔会有香蕉和苹果汁，但同样别指望。我的另一个主要问题是房间里的迷你冰箱比大多数冰箱都小，把我所有的农产品都冻住了。床本身还可以，但我很确定有虫子，因为我醒来时会被咬到。我最大的问题是当我醒来时听到隔壁房间里有锤子敲打的声音。我一次工作 12 个小时，醒来听到那种声音真是太可怕了。如果他们知道隔壁有客人住，就不应该在房间里施工。我投诉了，他们保证不会再发生这种事，周末也不会继续施工，但你知道吗，钻孔和锤击仍在继续。 总的来说，这是一次非常糟糕的体验。作为希尔顿酒店，我期待更好的服务。如果装修对设施和整体体验如此有害，他们就应该关门一段时间。 （原文） I'll start with the good. The hotel staff was all very friendly for the most part. They also offered a text service for if you need anything that they generally respond to. The view from my room was nice with the pool, a forest, and a creek. Now the bad. The hotel is under renovation so many amenities are not available. I was here for 11 days for work. The on-site fitness center was out of commission, but they did have a partner hotel somewhere you could drive to. No business center which was very bad because while I was there, I was needing to do some work. The wifi made you reconnect every 24 hours with login info. The TV in the room was a huge struggle. When you press the power button it would turn on and off repeatedly. I would have to point the remote away from the TV to get it to stay on/off but even they didn't work all the time, plus it doesn't swivel so you can't watch TV from the desk area. The remote shows you can stream Netflix, prime, etc but the TV itself doesn't not allow it. The channels come up blank, but the staff brought me a channel list after I texted them about it. Now the biggest issues for me were the breakfast items. Since it's under renovation they did not have a full breakfast. All that was offered was frozen chicken or sausage biscuits. I tried one and it was awful and gave me a terrible stomach ache. Sometimes there would be yogurt out there, but don't count on it. Once in a while there would be bananas and apple juice, but again don't count on it. My other main issue was the mini fridge in the room was smaller than most and it froze all my produce. The beds themselves were ok, but I'm pretty sure there were bugs because I would wake up with bites. My absolute biggest issue was when I would wake up to hammers being pounded in the room next to me. I work 12 hours at a time and waking up to that was terrible. They should not be working on a room if they know a guest is staying in the one next to them. I complained about it and they assured me it wouldn't happen again and that construction doesn't continue on weekends, but wouldn't you know it drilling and hammering continued. Overall am extremely poor experience. Being a hilton, I expected better. If the renovations are that detrimental to the amenities and overall experience, they need to just shut their doors for a while.

（由 Google 翻译）车辆被盗，请勿入住。 我和妻子在这里住了一晚，结果被警察叫醒，真是不愉快。我的卡车和其他几辆车都被撬了，酒店方面却没有采取任何措施。酒店总经理对我们回应冷漠无情，只说了一句“哎呀，抱歉，哦，好吧”，而所有员工都心知肚明，这个问题屡见不鲜。我们不得不联系希尔顿尊贵宾客服务部，结果却被转接回酒店总经理。无论有没有标识，鉴于这个问题屡见不鲜，酒店都应该对顾客的安全负责。其他回头客、酒店员工和警察都表示，这样的事情不是第一次也不是第二次发生。当地新闻应该严厉谴责这些人，并让人们关注酒店对客人安全缺乏重视的问题。 （原文） Car Break in, Do not stay. My wife and I had the displeasure of staying here for 1 night and were woken up by police. My truck as well as several other vehicles were broken into and nothing has been done on the part of the hotel. We received a very empty and apathetic response from the GM of the location in so many words saying "oops sorry oh well" while the entire staff knows full well that this is a recurring issue. we had to reach out to hilton honors guests services to only be redirected back to the hotels GM. signage or not, the hotel should be responsible for the safety of its patrons given the recurring nature of this issue. other returning guests, hotel staff, and the police had all stated this was not the first time nor the second time something like this has occurred. The local news should be putting these people on blast, and bringing attention to the lack of care put into guest security.

（由 Google 翻译）别来这家酒店了。我只给一星，因为如果可以给零分，我肯定会给。酒店包含的早餐简直令人失望。他们的冷冻汉堡摸起来像石头一样，而且你还得自己用微波炉加热！我住过很多不同的酒店，从未见过这么糟糕的！工作人员简直像幽灵一样，我去前台问问题，却没有人帮我。如果这座城市只剩下这一家酒店了，我宁愿睡在车里。 （原文） Stay away from this place. I’m only putting one star because if I could put 0, I would. The breakfast included was incredibly disappointing. They had frozen burgers that felt like stone and on top of that you had to microwave it yourself! I have went to many different hotels and I have never seen anything this horrible before! The staff are ghosts, I go to the front desk to ask a question and there’s nobody there to help me. If this is the only hotel that existed in this city, I’d prefer to sleep in my car.

（由 Google 翻译）自2025年7月起，请勿入住这家酒店。酒店目前正在装修，酒店完全不知道该如何管理。这是我在希尔顿住过的最差的体验。火警警报从午夜到早上10点整晚响个不停。从午夜12点到凌晨1点进行了三次疏散。酒店里有人在忙着清理一个正在施工的区域。早上8点就开始有电动工具和拆除工作。噪音很大，根本睡不着。没有早餐。没有健身房。我早上去的时候，酒店停水了5个小时。说真的，如果完工了，酒店就关门吧。 （原文） As of 7/2025, do NOT stay in this hotel. It is currently under renovation and the hotel has no idea how to manage it. Worst hilton experience I have ever had. Fire alarm going off all through the night from midnight to 10 am. Three evacuations from 12-1 am. Walking through the hotel is trying to manage an active work zone. Power tools and demolition starting at 8 am. Loud and couldn’t sleep. No breakfast. No gym. No running WATER for 5 hours morning I was there. Seriously, just close the hotel under it is finished.

（由 Google 翻译）我们刚到酒店的时候，一切都很好。我们到了房间，房间里弥漫着香烟和大麻的气味。前台员工帮我们换了房间，没有任何问题。入住的第二天晚上，整个楼上又弥漫着大麻的气味，而且每扇门下的缝隙都有2英寸深，所以大麻的味道渗进了我们的房间，所以我肯定也渗进了其他房间。对于一个实行禁烟政策的酒店来说，这项政策肯定没有得到执行。我们住的两个房间都没有保险箱。总之，床很舒服，淋浴也很棒，但我们不会再住这里了。 （原文） When we initially arrived at the hotel, everything was fine. We got to our room and it reeked of cigarettes and weed. The front desk employee switched our rooms without any problems. On the second night of our stay, the entire upper floor reeked of weed again and with the cracks under every door being 2 inches tall, it seeped into our room so I’m sure it seeped into others. For a place with a no-smoking policy it’s definitely not enforced. There was no safe in either room we had either. Ultimately, the bed’s were comfortable and the shower was great, but we won’t be staying here again.

（由 Google 翻译）住得很愉快，我选了一间带按摩浴缸的房间，如果可以的话我一定会带走。我睡得很好，不得不说这是我住过的最好的贝斯特韦斯特酒店之一。贝斯特韦斯特酒店会收到很多评论，但我的房间并没有让人失望。欧陆式早餐不是最好的。 ****再次跟进。我被告知有100美元的押金被扣留。我想应该没有扣留，只是房价上涨了。我还在等所谓的“扣留”退回到我的卡上*** （原文） Had a great stay, I selected a Jacuzzi room and if i could take it with me I would I got some good sleep and I must say this was one of the Best Westerns I have ever stayed in, All the comments are anticipated at Best Western but my room was not a failure. Continental Breakfast was not the best ****Following back up. I was told a $100 deposit was being held. I think there was no hold applied and the room rates were just increased, Still waiting on so called hold to be sent back to my card***

（由 Google 翻译）早餐太难吃了，我吃了一次，不到一个小时就恶心了，想再吃一次，但肉汁（如果真是肉汁的话）是冷的，鸡蛋也是冷的，我开口说了些什么，他们却让我“放进微波炉”，哇！我的车也被撬了（后窗玻璃也碎了），我向前台报告，他们却问我“你想让我怎么办”。你在开玩笑吧？与其说“你想让我怎么办”，不如说“我很抱歉在酒店里发生了这种事”。或者，一旦你报警，我们可以用视频录像来帮助你。哇！房间很脏，在房间里不要穿白袜子。女服务员很好，但如果你需要什么的话，你得会说西班牙语。前台的服务很冷淡，而且肯定存在语言障碍。这很粗糙，但又不是万豪酒店。希望你只是短暂停留，能挺过去。把车停在前面，在灯光下，一定要锁好车门，即使这样也不安全。建议不要在车里留下任何东西。电视信号时好时坏，我跟他们说了些什么，他们耸耸肩，好像除了它或者它就是这样。如果你只想在支付高价的同时，找到一张床，喝杯咖啡当早餐，这里就没问题了…… （原文） Breakfast is horrible, I eat once, got sick in my stomach within a hour, tried to give it another chance and the gravy, if that’s what it is, was cold, eggs, cold, when I said something, I was told, “put it in the microwave”, wow! My vehicle was broken into to (rear window broken out), and when I reported it to the desk, I was told, “what do you want me to do about it”. Are you kidding? How about I’m so sorry this happened to you on property, anything but, “what do you want me to do about it”. Or maybe, we can help with video once you get the police involved. Wow! Rooms are dirty, don’t wear white socks in the rooms. Maids are good but you’ll need to speak Spanish if you need something. Pretty cold at desk and language barrier for sure. It’s rough, but it’s not like it’s the Marriott. Hopefully it’s a short stay and you’ll get through it. Park in front, under lights and be sure and lock your doors, even then, you’re not safe. Recommend not leaving ANYTHING in your car. TV goes in and out with a can’t find signal, I said something and got the shoulder shrug, like except it or it is what it is. If you only want a bed and coffee for breakfast while paying premium prices, you’ll be fine here…..

（由 Google 翻译）我见过最差的欧陆式早餐。早餐区简直小到无法形容。6张极其狭小的桌子挤在麦片和“热”食之间的狭小空间里。我说的热食是指摸起来凉凉的香肠饼和蛋粉。一组6个人占了3张桌子和两个餐台，大约20分钟，所以我就坐在那里，一边看着，一边喝着美味的水和苹果汁。当然，我不用自己调配……酒店工作人员显然帮我调好了！！床还可以，淋浴水也很热。所以，如果你想住在卡罗温兹附近，这里的位置很棒，但要记得去Cracker Barrel餐厅，那得加到房费里。然后，你可以和那些真正提供正宗早餐的酒店比较一下，比如Drury或Embassy，看看是否值得。 （原文） Worst continental breakfast I've ever seen. Small would not even begin to describe the breakfast area. 6 extremely small tables crammed into a tight space between the cereal and the "hot" food. By hot food, I am referring to the cool-to-the-touch sausage patties and powdered eggs. 1 group of 6 people took up 3 tables and both food stations for about 20 minutes, so I sat there and watched as I sipped my delicious blend of water & apple juice. Of course, I didn't have to mix them....the hotel staff apparently did that for me!! The beds were okay, and the shower was hot. So, if you're wanting to stay close to Carowinds, the location is great, but plan on hitting up the Cracker Barrel and add that to the cost of the room. Then compare with a hotel that actually offers a real breakfast, like Drury or Embassy, and see if it's worth it to you.

（由 Google 翻译）这是我周末度假的好去处，很不错。房间很舒适……欧陆式早餐也不错……离卡罗温兹很近！！！可能不是欣赏美景的最佳地点，但主要还是为了去卡罗温兹。 （原文） This was nice, decent place for my weekend getaway. Nice room...nice continental breakfast...close proximity to the Carowinds!!! Probably not the best location for scenic or aesthetic views, but was really there to visit the Carowinds mostly.

（由 Google 翻译）房间很干净，淋浴水很热。我们只住了一晚，所以没什么可说的。我们也没有尝试免费早餐。 （原文） The room was clean and the shower was hot. We only stayed one night, so we do not have much else to say. Say. We did not try the free breakfast either.

（由 Google 翻译）我们晚上 11 点入住时，水停了，但我和我的家人直到亲自抵达才收到通知，尽管我们拥有各种技术，可以在问题发生时立即以书面形式通知客人，以便更及时地制定替代计划。 （原文） Water was not working when we checked in at 11pm but my family and I were not notified until arrival in person, notwithstanding all the technology available to notify guests in writing as soon as the problem occurs in order to make alternative plans in a more timely manner.

（由 Google 翻译）就价格和声誉而言，这家酒店令人非常失望。我们到达时因为过节，没有代客泊车服务 — — 我们不得不把车停在公共车库，拖着行李步行，尽管打了 5 次电话，但没有人接听。只有在我们提到要回去把车移走后，工作人员才提出免费代客泊车。没有游泳池。酒吧和餐厅的服务很粗鲁。前台告诉我们厨房凌晨 1 点关门，但酒吧 12 点拒绝接受订单。淋浴的水压很差。客房服务增加了 22% 的自动小费和 5 美元的费用，这太荒谬了，他们没有告诉我们早餐的情况或我们入住时早餐在哪里，并暗示大多数人会把早餐送到房间里，这很合理，因为菜单底部用小字列出了自动收费和小费。我们的房间钥匙突然坏了，我们不得不回到前台去修。晚上在外面走感觉很不安全——车上站着人，警力密集，犯罪活动明显，附近还有许多无家可归的人。 这家酒店隶属于美国运通精品酒店及度假村 (American Express Fine Hotels & Resorts)，但实际上远非如此。体验完全不像是一次真正的奢华住宿。 这只是我再也不会来这里的几个原因。省点钱，住一家真正有员工、停车位、安全和住宿条件的酒店，才能真正配得上他们的价格。 （原文） For the price and reputation, this hotel was a huge disappointment. No valet available when we arrived because of a festival — we had to park in a public garage, walk with our luggage, and no one answered the phone despite calling 5 times. Only after we mentioned we were going back to move the car did the staff offer to comp valet. No pool. Bar and restaurant service were rude. The front desk told us the kitchen closed at 1am, but the bar refused to take an order at 12. Water pressure in the shower was terrible. Room service added a 22% automatic gratuity plus a $5 fee, which is ridiculous and they didn’t tell us about breakfast or where it was when we checked in and was implied most people have their breakfast brought to the room which makes sense because of the auto fees and gratuity in fine fine print at the bottom of the menu,. Our room key randomly stopped working and we had to go back to the desk to fix it. Walking outside at night felt unsafe — there were people standing on vehicles, heavy police presence, visible crime, and many homeless individuals in the area. This property is listed as part of American Express Fine Hotels & Resorts, but it was anything but that. Nothing about the experience felt like a true luxury stay. This is just a few of the reasons I’ll never be back. Save your money and stay somewhere that actually has the staff, parking, safety, and accommodations to back up their prices.

（由 Google 翻译）我在夏洛特艾维酒店的入住体验从始至终都令人赞叹不已。步入大堂的那一刻，酒店优雅的设计便深深吸引我——它完美地融合了历史魅力与现代精致。工作人员热情好客，服务周到，让我立刻感受到尊贵的宾至如归。 我的房间美极了：宽敞明亮，一尘不染，精美的装饰和贴心的细节让房间焕然一新。床铺舒适得令人难以置信，浴室奢华无比，我还非常喜欢酒店的高端设施，例如Nespresso咖啡机和舒适的浴袍。 图书馆休息室是我最喜欢的地方之一——一个舒适宁静的休憩之所，我每天早上在这里享用免费早餐，晚上则可悠闲地品一杯葡萄酒。酒店地理位置优越，位于夏洛特市中心，距离众多一流的餐厅、商店和景点仅几步之遥。 与员工的每一次互动都令人倍感真诚——他们显然以提供卓越的宾客体验为荣。很少有酒店能将如此个性化的服务与精致奢华完美结合，但艾维酒店却做到了。 我强烈推荐艾维酒店。无论您是商务出差还是休闲度假，这里都是您的理想之选。我已经迫不及待地想再次入住了！ （原文） My stay at The Ivey’s Hotel in Charlotte was absolutely outstanding from start to finish. The moment I walked into the lobby, I was struck by the hotel’s elegant design — a perfect blend of historic charm and modern sophistication. The staff were warm, welcoming, and incredibly attentive, making me feel like a valued guest right away. My room was stunning: spacious, spotless, and beautifully decorated with thoughtful details that made all the difference. The bed was unbelievably comfortable, the bathroom luxurious, and I loved the high-end touches like the Nespresso machine and plush robes. The Library Lounge was one of my favorite spots — a cozy, quiet retreat where I enjoyed complimentary breakfast in the morning and a relaxing glass of wine in the evening. The hotel’s location couldn’t be better, right in the heart of uptown Charlotte, just steps away from great restaurants, shops, and attractions. Every interaction with the staff felt genuine — they clearly take pride in providing an exceptional guest experience. It’s rare to find a hotel that combines such personalized service with boutique luxury, but The Ivey’s does it effortlessly. I can’t recommend The Ivey’s Hotel highly enough. Whether you’re visiting Charlotte for business or leisure, this is the place to stay. I’m already looking forward to my next visit!

（由 Google 翻译）我很少抽出时间在家度假，但这次我还是忍不住预订了夏洛特艾维酒店 (The Ivey's Hotel)。在上城区堵车总是让人有点紧张，但一进门，肩膀就放松下来了。 办理入住手续很轻松，很快我们就上楼去了房间（注：我入住期间电梯停运了，所以您可能需要咨询一下住宿情况）。在任何大城市，空间都是抢手货，说实话，我简直不敢相信我们房间竟然这么大。房间非常宽敞，即使配备了豪华特大床、休息区、吧台、工作台等等，仍然有足够的空间呼吸。至于浴室——我真希望把它挖出来带回家。 但我们房间最棒的地方或许是阳台。能走到外面，感受这座我引以为豪的城市的活力，真是一种享受。 如果您想离开酒店——毕竟您正处于一切的中心——但真的没有理由离开。Sophia's Lounge 与酒店相连，提供美味的鸡尾酒和小食。服务员 Jordan 帮我们浏览了诱人的菜单，我们最终品尝到了当晚完美的小吃和饮品组合（别忘了客人欢乐时光的免费葡萄酒——Anthony 确保我们倒的酒很丰盛！）。 早上，您可以从欧式菜单中订购客房送餐服务。在床上享用早餐是结束酒店住宿的最佳方式，避免假期结束后的忧郁。 如果您想在上城区享受奢华的当地住宿，我强烈推荐 The Ivey's 酒店。感谢 Madison 和 Marissa 确保我们拥有难忘的住宿体验！ （原文） I don't often make time for a staycation, but I couldn't resist booking a stay at The Ivey's Hotel in Charlotte. Navigating traffic in Uptown is always a little stressful, but as soon as I stepped inside, I could feel my shoulders relax. Check-in was a breeze, and soon we were heading upstairs to our room (note: the elevator was out of service at my visit, so you may need to ask about accommodations). Space in any large city is a hot commodity, and I honestly couldn't believe the size of our room. It was incredibly spacious with plenty of room to breathe, even though it was fully furnished with a plush King bed, seating area, wet bar, work station, and more. And the bathroom—I wished I could carve it out and take it home with me. But the best thing about our room may have been the balcony. It was such a treat to step outside and feel the energy of the city I'm proud to call home. You can leave the hotel if you want—you're right in the heart of everything, after all—but there really isn't a reason to. Sophia's Lounge is connected to the hotel, and it offers delicious cocktails and small plates. Our server Jordan helped guide us through the tempting menu, and we landed on a perfect mix of bites and sips for the evening (don't forget your free glass of wine during guest happy hour—Anthony made sure our pours were generous!). In the morning, you can order room service from a European-inspired menu. Breakfast in bed is the best way to end a hotel stay without getting the end-of-vacation blues. If you're looking for a luxurious and local stay in Uptown, I highly recommend a stay at The Ivey's. Thanks to Madison and Marissa for making sure we enjoyed a stay to remember!

（由 Google 翻译）这家精致的精品酒店非常适合庆祝特别的时光。酒廊的鸡尾酒美味可口，健身房也很棒。每间客房都配备了顶级的私人迷你吧，所有舒适入住所需的设施一应俱全。我找不到饮水机，所以如果你像我一样喝很多水，最好自带水。这是一家绝对棒极了的精品酒店。 （原文） Beautiful boutique hotel perfect for celebrating something special. The cocktails at the lounge are delicious and the gym is awesome. It’s got the best personal mini bar in each room and everything you need for a comfy stay in each room. I couldn’t find a water machine so bring your own water if you drink a ton like I do. It’s an absolutely fabulous boutique hotel.

（由 Google 翻译）非常棒的住宿！室内装潢和房间都非常漂亮。 修改我的点评，补充一下：我们被收取了价值78美元的酒吧服务和客房迷你吧消费，而我们并没有消费。我们被告知斐济矿泉水和苏打水也收费了——我们自带了矿泉水，不喝苏打水。我们去索菲亚休息室时用现金支付，但不知何故，酒吧的消费被记入了我们的房间（总额与我们在休息室现金支付的金额不同）。经过两次电话和一封电子邮件，问题得到了解决。我可以说问题已经解决，我们也获得了退款，但令人担忧的是，如果我们没有查看账单明细，我们就会支付我们未使用/授权的迷你吧和休息室服务费用。仍然给四星，因为除此之外，我们的体验非常棒，前台人员也非常友好。 （原文） Very nice place to stay! Very beautiful interior decor and rooms. Editing my review and adding - we were charged for $78 worth of bar service and in room mini bar purchases which we did not make. We were told a Fiji water and club soda were charged - we brought our own water and do not drink club soda. We paid in cash when we visited Sophia’s lounge but somehow a charge was made to our room from the bar(different total than what we paid cash at the lounge). The situation was resolved after two phone calls and an email. I will say the problem was fixed, and we were refunded, but it’s still concerning how if we had not reviewed the itemized bill we would have paid for mini bar and lounge service that we did not use/authorize. Still leaving 4 stars because aside from this we had a great experience and the front desk personnel are very friendly.

（由 Google 翻译）总的来说，这家酒店魅力十足，独具特色。我们入住期间，空调效果不太好（房间温度最高只有73华氏度），但工作人员热情周到，服务周到。 酒店本身非常漂亮，尤其是白天的工作人员，非常热情友好。这家酒店的特色无与伦比。 （原文） Overall this hotel is extremely charming and unique. While we visited, our air conditioning didn’t work very well (couldn’t get below about 73 in the room) but the staff was responsive and kind. The hotel itself is absolutely adorable and the daytime staff especially were lovely. The character of this hotel is hard to beat.

（由 Google 翻译）酒店和房间都很漂亮！CLT 的位置很棒，但我们的房间靠街，而且对面就是一个非常吵闹的酒吧。砰砰砰的声音一直持续到凌晨 2 点（那天是周六晚上）。虽然这家酒店很漂亮，但我们绝对不会在周末晚上再住这里。 （原文） Beautiful hotel and rooms! Location in CLT is great, however our room was on the street side and an incredibly loud bar was across from our room. The thump/thump went on right up to 2am (it was a Saturday night). While this is a beautiful hotel - no way we would stay here again on a weekend night.

（由 Google 翻译）我几个月前就预订了这家酒店的房间（和位置），打算住一晚（8月8日至8月9日），这样我就可以靠近巴伦蒂姆露天剧场观看戴夫·考兹的夏季号角巡演了。然而，由于持续降雨🌧天气原因，演出被取消了😞。 虽然我有点失望没能去看演出（2025年8月8日，去尽情狂欢💃🏿），但我在这家酒店度过了一段美好的时光。 看看这个……所以，一定要给科迪亚女士点个赞。她在我到达的前一天给我发短信，告诉我酒店正在施工，并保证会安排我住一间舒适且远离施工🚧的房间（她确实做到了）。 附注：我住过很多酒店，这是我第一次在抵达之前有工作人员亲自过来迎接我。我个人认为，这绝对值得特别表扬👏🏾。 地理位置非常便利，氛围很棒，工作人员也很棒！再次感谢Cordia。 我期待着不久的将来再次入住这家汉普顿酒店！ 附注：我有没有提到自助早餐非常美味！如果没有，那绝对是恰到好处的。 这份自助早餐应有尽有……从华夫饼台、新鲜水果😋、土豆、酸奶、燕麦片到新鲜糕点等等，应有尽有。早餐区保持得干净整洁。如果可以的话，最好早点去，避开拥挤的人群。总的来说，早餐的呈现非常出色。 （原文） I originally book this hotel room (and location) a couple months prior for a one night stay (8/8- 8/9) so I'll be close to the Ballentyme amplitheater for the Dave Koz Summer Horns tour. However, due to continuous rain 🌧 weather conditions, the show was canceled 😞. Even though I was disappointed in not being able to go to the show (8/8/2025 to get my jiggy on 💃🏿), I had a magnificent stay at the hotel. Check this out... so boom, shout out to Ms. Cordia. She texted me a day prior to my arrival letting me know about the construction that was going on in the hotel and that she would make sure to place me in a room where I would feel comfortable and away from the construction 🚧 (and she did just that). Sidenote: I've stayed at plenty of hotel changes and this was the first time I've ever had a staff member personally reach out to me and greet me before my arrival to the location. Now in my personal opinion, thst definitely deserves special recognition 👏🏾. The location was very convenient, the atmosphere was amazing and the staff members were awesome! Again shout out to Cordia. I look forward to staying at this Hampton Inn location again in the near future! SideNote: Did I mention that breakfast buffet was scrumptiously, delicious.!!! If not, well it definitely was on point. This breakfast buffet had every your hearts desires... from a waffle station, fresh fruit 😋, potatoes, yogurt, oatmeal, fresh pastries, etc. The breakfast area was kept nice and clean. It's best to go early if you can to beat the crowd. Overall the presentation was exceptional.

（由 Google 翻译）这是我住过的最好的无障碍客房。房间非常宽敞，方便轮椅通行，浴室也非常方便。唯一需要改进的地方是淋浴间的洗发水/护发素的位置。当残疾人坐在椅子上或轮椅上淋浴时，很难越过肩膀拿取卫生用品。此外，早餐时，坐在轮椅上做华夫饼根本做不出来，周围也没有人帮忙。我非常喜欢这里的房间和工作人员！ （原文） This was the best place I have EVER stayed in with disability accessible rooms. The room was so spacious to move wheelchairs around in, bathroom very accessible. Only thing that could improve is placement of shampoo/conditioner in shower. When someone disabled is sitting on a chair or wheelchair in shower, it's hard to reach over your shoulder to access hygiene products. Also, making waffles at breakfast was impossible from wheelchair and no one around to assist. I did absolutely love the room and staff!

（由 Google 翻译）这家位于巴兰坦的汉普顿酒店地理位置优越，毗邻主干道，约20分钟即可抵达夏洛特。酒店附近还有几家购物中心，方便您购买餐饮和旅行所需的小物品。酒店价格实惠，但非常干净整洁。酒店员工热情友好。他们提供免费早餐，氛围宜人，环境也非常干净。酒店位于蓬勃发展的大夏洛特地区。这里的一切看起来都很新，也很出色。这家酒店已经开业大约10年了，但看起来仍然焕然一新，非常棒！ （原文） This Hampton Inn at Ballantyne is in a great neighborhood and very close to the major highway can get you to Charlotte in about 20 minutes. It’s close to several shopping centers that is very convenient for food and small items you need when traveling. The hotel is inexpensive but very nice and clean. People are friendly there. They provide complimentary breakfast and the atmosphere is very nice and the place is very clean. The hotel is at the up and coming greater Charlotte area. Everything looks new and brilliant here. This hotel has been operating for about 10 years but still looks so new so good!

（由 Google 翻译）夏洛特很棒的住宿。周边环境很好，感觉很安全。房间宽敞干净，工作人员也很友好。早餐虽然不怎么样，但免费，所以没什么可抱怨的。除此之外，没什么可抱怨的。 （原文） Great place to stay in Charlotte. The area was nice and I felt safe. The room was very spacious and clean and the staff was very friendly. The breakfast was not great but it was free so I can’t complain. Other than that, no complaints.

（由 Google 翻译）真是垃圾。管理层和那个叫何塞·莫拉莱斯的人（如果这是他的真名，他都不好意思告诉我）工作能力太差了。我们开了五个小时的车，就为了去附近参加一个节日活动，结果把一个包落在了房间里。不幸的是，里面装着我们登记在册的枪支。退房将近四个小时后，工作人员才打电话过来，她态度很专业也很友好，提醒我们并告知他们无法寄送。我们家里还有小孩，这次旅行期间孩子都由保姆照顾，如果回去取，我们到家就得凌晨一点以后了，而那天还是上学日。所以我问她，考虑到我们住得这么远，周末能不能回来取。她说没问题！“我会把包放在经理办公室，并附上一张纸条说明情况。”到了周六，我们只好在酒店住了一晚，然后带着孩子们回到了北卡罗来纳州。打电话告诉他们我们还有大约一个小时的路程，但何塞却一点也不帮忙，也不体谅我们。他说“我没权限去失物招领处”，所以我重复了一遍，Kori（周日给我们打电话的那位好心的女士）说她把东西放在经理办公室了。他回答说“那你们周一早上经理回来的时候可以过来”。我解释说，他们知道我们周末会回来取东西，所以我们才特意跑了一趟。他给经理打了电话，经理说他们已经把东西交给夏洛特-梅克伦堡警察局（CMPD）了。没有人打电话通知我们，现在我们周一之前都联系不上CMPD。我们白白浪费了金钱、时间和整个周末。我让Jose让经理联系我，他说“他们不会这么做的”。他一点同理心都没有，对我们的处境也毫无同情心。听起来他好像在笑，显然他根本不在乎。所以，这就是我之前承诺要写的评价，他回复说“好的 :)”。我希望大家都能学习Kori的专业精神和同理心，这个世界需要更多像她这样的人。 （原文） Trash. Management and whoever Jose Morales is (if that’s his actual name, hesitated to provide it to me) are terrible at what they do. Traveled 5hrs to stay one night for a festival close by and forgot a bag in the room. Unfortunately it had our registered firearm in it. Staff called us almost 4hrs after checkout, she was very professional and nice, to alert us and to let us know they couldn’t ship it. We have young children at home that were with sitters for this trip and turning around would’ve put us getting home after 1am on a school day. So I asked her if we would be able to come back that weekend to grab it being that we lived so far away. She said no problem! “I’ll put it in the managers office with a note stating that.”Fast forward to Saturday, we’ve bought a hotel room for the night and lugged our kids back to NC. Called to let them know we were about an hr away and Jose is less than helpful or empathetic. He says “I don’t have access to lost and found” so I repeated that Kori (the nice woman who called us on Sunday) said she was leaving it in the managers office. He responded “well you can come by Monday morning when the manager is back”. I explained that we didn’t make this trip for nothing when they knew we were coming back this weekend to get it. He called the manager who then said they’d turned it over to CMPD. No one called us to let us know of this and now we can’t get in contact with CMPD until Monday. We’ve wasted money, time, our weekend for nothing. I asked Jose to have the manager contact me and he said “they’re not gonna do that”. Zero empathy, no compassion for our situation. It almost sounded like he was smiling, he clearly didn’t care. So here’s the review I promised I’d leave, to which he responded “ok :)”. I hope y’all take notes on Kori’s professionalism and empathy, this world needs more people like her.

（由 Google 翻译）酒店较新，设施齐全。房间大小适中，浴室宽敞，水压强劲，而且非常干净。床对我来说有点硬，但住宿体验仍然不错。 周三入住期间，钥匙和电子钥匙突然坏了，而且显然我们不是唯一的问题，因为我们也听到其他客人抱怨这个问题。 （原文） Newer hotel, nicely appointed. The rooms are nice sized, good sized bathroom, great water pressure, and very clean. The beds were a little firm for my liking, but still a good stay. Keys, and digital key, stopped working, mid stay on Wednesday, and apparently we weren't the only ones, as we overheard other guests complaining about it as well.

（由 Google 翻译）足球锦标赛期间，我在这里住了一晚。工作人员非常友好，乐于助人。酒店附近有很多你需要的地方。大楼里所有地方都很干净。我还会再来这里住的。 （原文） Stayed here one night during a soccer tournament. The staff is extremely friendly and helpful. The hotel is located close to everything you might need. All areas of the building were very clean. I’d stay here again.

（由 Google 翻译）这可能是我住过的最好的酒店体验！房间非常干净，床超级舒服，淋浴也很棒。酒吧和餐厅也很棒。我点了牛排薯条，味道好极了。服务也很棒。我遇到的所有员工都热情地迎接我。 他们提供的各种小细节，简直是无微不至，比如淋浴间里有一根崭新的丝瓜络，床的两侧都有阅读灯，还有一个玻璃罐，可以从走廊尽头的机器里取过滤水给房间使用。 而且价格非常合理，尤其是在南方公园的位置。而且步行到餐厅也很方便！ 10/10 推荐！ （原文） This may be the best hotel experience I’ve ever had! The room was very clean. The bed was extremely comfortable. The shower was nice. The bar and restaurant were wonderful. I had the steak frites and it was delicious. The service was great. I did not pass one single employee who didn’t greet me with some type of welcome. They have all these little touches that just make it above and beyond like a new, wrapped loofa in the shower, reading lights on both sides of the bed, and a glass jar to get filtered water in for the room from a machine down the hall. And all of this at a very reasonable prices, especially for the location in Southpark. It’s also walkable to restaurants! 10/10 recommend!

（由 Google 翻译）最近入住了位于夏洛特南公园的希尔顿嘉诺宾酒店 (Canopy Hilton Hotel)，酒店的整体品质令我惊喜。办理入住手续虽然很慢——只有一位服务员，还出现了一些技术故障——但接下来的体验还算顺利。房间其实很不错，尤其考虑到这个价位。 不过，酒店员工素质参差不齐。有些人彬彬有礼，乐于助人，但有些人明显消极被动，甚至粗鲁无礼。这导致体验前后矛盾，有时甚至令人不适。 早餐也极其混乱。入住时我被告知早餐是免费的，但到了餐厅，工作人员似乎完全搞不清楚。最后，我被告知其实只是15美元的代金券——但那是在我已经点餐之后。服务慢得令人难以忍受（大约30分钟才点餐），食物上菜也很慢，而且味道也不好。 房间不错，价格也合理，但服务和员工互动确实影响了整体体验。 （原文） recently stayed at the Canopy Hilton Hotel in SouthPark, Charlotte, and was pleasantly surprised by the overall quality. Once past the slow check-in—only one attendant and a few tech glitches—the rest of the experience started off fairly smooth. The rooms were actually very nice, especially for the price point. That said, the staff was an incredibly mixed bag. Some were polite and helpful, but others were clearly passive-aggressive or outright rude. It made for an inconsistent and sometimes uncomfortable experience. Breakfast was also extremely disorganized. I was told at check-in that it was complimentary, but when I got to the restaurant, the staff seemed completely confused. Eventually, I was told it was actually just a $15 credit—but that was after I had already ordered. Service was painfully slow (about 30 minutes to take the order), and the food came out sluggishly and wasn’t good. Nice rooms and reasonable pricing, but the service and staff interactions really detracted from the overall experience.

（由 Google 翻译）前台工作人员友善且平易近人，这无疑是任何评价的良好开端。然而，我的整体体验本可以更好。我抵达时头痛，而且因为房门打不开，不得不多次下楼。幸运的是，他们派了一位工程师来修理房门，这位工程师也非常友善。他拆下面板更换电池，并告诉我不用理会红灯，因为第二天会有人来重置。 我注意到门锁被调整过，门上不同位置都有螺丝。我询问了此事并拍了照片以确保不存在安全隐患，但似乎没有人知道。 另一个让我感到担忧的是，晚上从车库里飘出的大麻味。当我们走出通往车库的电梯时，我惊讶地看到一个年轻男子在我车旁踱步。他走到另一辆车旁。我相信他可能只是在抽烟，但作为一个女人，看到一个男人踱步还是让人感到害怕。 酒店位置绝佳，早餐不错，房间也很干净。但是，作为一名女性，我觉得停车费15美元太贵了，而且不太安全。出于安全考虑，我晚饭后决定把车停在街对面的额外停车场。 （原文） The front desk staff was friendly and approachable, which is a positive start to any review. However, my overall experience could have been better. I arrived with a headache and had to go down multiple times because my door wouldn’t open. Fortunately, they sent an engineer to fix the door, who was also very nice. He removed the panel to add batteries and informed me to disregard the red light since someone would come back the next day to reset it. I noticed that the door latch had been adjusted and screws were going in various areas of the door. I inquired about this and took pictures to ensure it wasn’t a safety issue, but no one seemed to know. Another concern I had was the smell of marijuana coming from the garage at night. When we got off the elevator that leads to the garage, I was surprised to see a young male pacing and standing near my car when I walked out. He walked over towards another car. I do believe he probably was just having a smoke but as a woman ti see a male pacing is scary. The location of the hotel is great breakfast was good, and the rooms are clean. However, as a woman paying $15 to park, I found it to be a lot of money and not very secure. I was so concerned about my safety that I decided to park across the street in the additional parking after dinner.

（由 Google 翻译）安静、奢华、平和的两晚住宿！地理位置是一大优点，但停车位是一大缺点（车库太小，根本不应该存在）。 酒吧/餐厅的工作人员是一大优点（周到友好），但前台工作人员是一大缺点（不以客人为中心，不热情好客，即使你什么都不需要，也总觉得打扰了他们）。 淋浴设备很不错，但水要等上五分钟才能变热。 房间里的灯光很混乱。没有任何标识，到处都是10多个墙壁开关。 Nespresso 咖啡机是个很棒的加分项，味道好极了！ 床和床上用品是业内最好的！我肯定会在夏洛特住一段时间！ （原文） A quiet, luxurious and peaceful couple nights stay! The location is a huge plus with the parking being a huge negative (garage is way to small and shouldn’t even exist) The bar/restaurant staff were a huge plus (attentive and friendly) while the front desk staff were a negative (non guest focused, not welcoming or inviting and you always feel like you’re bothering them even when you don’t need anything) The shower fixtures are nice treat however it takes a solid five minutes for the water to get hot. The in room lighting is very confusing. Nothing is marked and there are 10+ wall switches throughout. Nespresso is an awesome bonus and was delicious! The bed and bedding is among the best in the industry! Will definitely be my Charlotte “go-to” for awhile!

（由 Google 翻译）由于把身份证落在家里，我的客户服务体验非常糟糕。前台工作人员态度极其恶劣，没有提供任何解决方案或建议，而且冷漠无情。 不过房间确实不错，床有点硬，瀑布式淋浴很棒。 我必须说，我们在餐厅用餐体验非常好，服务一流，经理也很热情。宴会厅的工作人员也提供了帮助——所以总体来说，我给四星。 （原文） Had a really bad customer service experience due to leaving my ID at home. No solutions or recommendations provided and front desk staff was extremely rude and dismissive. But the room was really nice, hard beds, and the waterfall shower was amazing. I must say that we ate at the restaurant and had incredible service and manager was wonderful. Also had help from banquet staff - so overall 4 stars

（由 Google 翻译）“突发家庭紧急情况，未收到回复——还损失了钱” 我的一位挚友想在北卡罗来纳州庆祝生日，她的亲戚强烈推荐我们入住希尔顿嘉悦里酒店 (Hilton Canopy)。由于酒店地理位置优越，交通便利，我于11月12日预订了11月22日至24日的房间。我们从佐治亚州出发，我对这次旅行充满期待。 然而，11月20日星期四，我身为军人的儿子打电话告诉我，他的训练日期改到了这个周末，这样他就可以和我们一起过感恩节假期了。这意味着我需要留在家里照顾我的孙女，所以我别无选择，只能取消预订。 当我尝试在线取消预订时，发现无法操作。我感到困惑，于是打电话给酒店寻求帮助。前台告诉我，我已经错过了取消预订的截止日期。我以前从未取消过预订，所以这种情况对我来说完全是全新的。我解释了我的情况，但她提醒我这是酒店的规定，无论我是否入住，两晚的房费都照常收取。意识到我可能损失近300美元，我问她是否有什么办法。她说她会记录下所有情况，并建议我回电联系总经理凯（Kay）（如果拼写有误，请见谅）。 我按照她的指示，留了一条详细的语音留言，解释了我的情况，并询问是否有可能退还哪怕一晚的房费——如果不能退两晚的话——因为我真的没有钱可以损失。六个小时过去了，杳无音信，所以我又打了一次电话。仍然无人接听，所以我又留了一条语音留言，跟进我之前的留言。 我想澄清一点：我理解酒店制定政策自有其道理。但是完全没有接到任何电话——没有任何更新，也没有任何解释——这让我感到非常失望和不专业。当然，意外情况时有发生，尤其是一些我们无法控制的家庭变故。我非但没有得到任何帮助，甚至连简单的沟通都没有，反而感到被忽视和沮丧，而且还因此蒙受了经济损失。 我对希尔顿酒店的这种对待方式感到非常失望，希望酒店今后能够改进沟通和客户服务。 （原文） “Unexpected Family Emergency, Received No Call Back — and Lost Money” One of my best friends wanted to celebrate her birthday in North Carolina, and her relatives highly recommended that we stay at the Hilton Canopy. Since the hotel is in a prime location close to everything, I booked my room on November 12th for a stay from November 22nd–24th. We were coming from Georgia, and I was truly excited about the trip. However, on Thursday, November 20th, my son—who is in the military—called to inform me that his drill date had been moved to this weekend so that he could spend Thanksgiving Break with us. This meant I needed to stay home and take care of my granddaughter, so I had no choice but to cancel my reservation. When I attempted to cancel online, I saw that it wouldn’t allow me to. Confused, I called the hotel for help. The receptionist told me I had missed the cancellation date. I’ve never had to cancel a reservation before, so this was completely new to me. I explained my situation, but she reminded me that it was hotel policy and that I would still be charged for both nights, whether I stayed or not. Realizing I might lose nearly $300, I asked if anything could be done. She said she would note everything and advised me to call back to speak with the general manager, Kay (apologies if the spelling is incorrect). I followed her instructions and left a detailed voicemail explaining my circumstances and asking if there was any possibility of being refunded for even one night—if not both—because I simply don’t have money to lose. Six hours passed with no response, so I called again. No one answered, so I left another voicemail following up on my previous message. I want to be clear: I understand policies are in place for a reason. But receiving no phone call at all—no update, no explanation—felt very disappointing and unprofessional. Situations do happen, especially family-related ones outside of our control. Instead of assistance or even simple communication, I’ve been left feeling ignored and frustrated, and I’ve lost money because of it. I am truly upset about how I was treated by Hilton and hope the hotel improves its communication and customer care in the future.

（由 Google 翻译）房间很棒，安静私密，非常干净。我喜欢房间里的咖啡。香皂和润肤露闻起来很清新。办理入住时的服务也很友好。 （原文） The room is great, it's quiet with lots of privacy. Very clean. I love my in-room coffee. The soap and lotion smells so clean and fresh. Friendly service at checkin.

（由 Google 翻译）秋假期间和家人在这里度过了两天，体验棒极了。这栋历史悠久的房子真酷，房间比酒店房间宽敞得多。服务也很棒，早餐更是一流。这可不是那种让人失望的“欧陆式早餐”，Darrieus、Crystal 和 Ava 让这次体验更加特别。以后去夏洛特旅行一定会再来的！ （原文） Spent 2 days of Fall Break here with the family and it was a fantastic experience. What a cool historic home and the rooms are massive compared to hotel rooms. Service is outstanding as well and the breakfast is top notch. This isn’t your typical underwhelming“continental breakfast” and Darrieus, Crystal and Ava made the experience even more exceptional. Will for sure be back on future trips to Charlotte!

（由 Google 翻译）地理位置和建筑都很棒。员工非常热情周到。能住在这样一座充满历史气息的建筑里真是太有趣了。我撞到了房间里一扇像霍比特人一样大的门（还撞了两次，看来我真是记不住教训），不过我和妻子仍然度过了一段美好的时光。强烈推荐给那些想要体验独特历史建筑和享受友好服务的人。 （原文） Beautiful location and building. The staff was very courteous and helpful. It was so fun to stay in a piece of history. I did hit my head on one of the hobbit sized doors (twice, as apparently I can't learn my lesson) in our room, but my wife and I had a great time regardless. Would definitely recommend to someone looking for a unique and historical stay with friendly staff.

（由 Google 翻译）庭院和建筑都很漂亮。我在这里参加了一个会议，建筑本身就令人惊叹不已。前面有一个大瀑布，旁边有一个宽敞的门廊和摇椅。会议室内部非常宽敞，可以轻松容纳大约70人。提供的早餐和午餐非常美味。所有工作人员都高效友好。楼下只有两间卫生间，所以对于一个大约70人的会议来说，同时使用卫生间并不理想。我没能去看看他们的房间，但听说它们非常漂亮。他们前面有几个停车位，但也提供代客泊车服务。 （原文） Beautiful grounds and building. Attended a meeting here and was just in awe at the building itself. Large waterfall out in the front with a large porch and rocking chairs. Inside their meeting rooms are grand and were easily able to accommodate about 70 or so people. The catered breakfast and lunch were super delicious. All the staff members were efficient and friendly. They only have 2 downstairs bathrooms so for a meeting of about 70 people trying to use the restrooms all at once, was not ideal. Was not able to check out their rooms but I heard they are quite beautiful. They do have a couple of parking spaces out in the front but also offer valet.

（由 Google 翻译）停车时，我们惊叹不已。这栋房子和体验真是令人叹为观止。如果可以打1000星，我一定会打。每个细节都经过深思熟虑。服务和员工都无可挑剔。Kristin、Danielle、Krystal、Darreus，甚至连维修工（抱歉，我忘了你的名字）都很棒。早餐很美味。大煎蛋卷，还有夹着无花果的豪宅三明治，简直太美味了！我们住在带阳台的特大号床房，荡着秋千聆听着喷泉的潺潺流水。庭院可以散步，非常壮丽。真是一个远离喧嚣生活的休憩之所。以后我们再来这里旅行，一定会住在这里。感谢你们带给我们的美好体验。 （原文） We were in awe when we pulled up. What a breathtaking home and experience. If I could give 1000 stars , I would . Every single detail is thought out. The service and staff are over the top. Kristin, Danielle, Krystal , Darreus, even the maintence guy( sorry forgot ur name) are all amazing. The breakfast was delicious. Big omelettes, the mansion sandwich with the fig on it is so yummy! We stayed in a king porch room and listened to the fountain while on the swing. The grounds you can walk and they are majestic. What a break from the hustle and bustle of life. Anytime were travelling this way, Ill make sure we stay. Thank you for a wonderful experience.

（由 Google 翻译）我在公爵府住了一晚，庆祝生日，简直爱了！我之前没想到它离上城区这么近——开车大概只有11分钟——但郁郁葱葱的景观、树篱和美丽的庭院，却让我感觉完全与世隔绝。房子维护得无可挑剔，感觉就像置身于世外桃源。我的大床房虽然简朴，但非常干净，从三楼望去，景色美极了。我喜欢打开窗户呼吸新鲜空气的感觉。早餐很美味，总的来说，这是一次宁静迷人的度假。 （原文） I stayed at The Duke Mansion for one night as a birthday staycation and loved it! I didn’t realize how close it was to Uptown - only about an 11-minute drive - yet it feels completely tucked away thanks to the lush landscaping, hedges, and beautiful grounds. The property is impeccably maintained and feels magical. My queen room was simple but very clean, and the view from the third floor was gorgeous. I loved being able to open the windows and enjoy the fresh air. Breakfast was delicious, and overall it was such a peaceful, charming getaway.

（由 Google 翻译）我想感谢一位年轻的女士。在我们参加的婚礼上，她（Mahogany）真的很棒。她和宾客们聊得很投机。她真的太棒了。其他员工也都很棒。他们看起来就像机器人一样僵硬。感谢Mahogany的优质服务和客户服务。 （原文） I would like to Thank A Young Lady . At the wedding we attended. She was absolutely great ( Mahogany). She talked to the guest . She was totally awesome. Other staff were good too. They just looked to up tight and robots. Thank You Mahogany for your Great Service and Customer Service.

（由 Google 翻译）公爵府是我们举办婚礼的完美场地——不仅仅是婚礼当天，更是整个周末的完美体验。我们所有的亲朋好友都亲临现场，这让婚礼显得如此亲密、特别、难忘。每个人都拥有如此美好的体验——这真的感觉像是一次神奇的度假。 公爵府的接待服务堪称一流。每个细节都经过精心处理，专业性十足，工作人员的服务也无可挑剔。从我们抵达到离开，我们都感受到无微不至的照顾。 非常感谢Danielle和Darius，他们竭尽全力确保一切顺利进行。无论是幕后后勤保障，还是为了确保我们感到轻松愉快而亲自到场，他们都亲切、细心，真心实意地为我们的体验付出。 公爵府不仅为我们提供了一个美丽的场地，更为我们留下了一个永生难忘的周末回忆。我们强烈推荐这里！ （原文） The Duke Mansion was the perfect venue for our wedding — not just for the big day, but for the entire weekend. We had all our close friends and family stay on-site with us, and it made the celebration feel so intimate, special, and unforgettable. Everyone had such a wonderful experience — it truly felt like a magical getaway. The hospitality at The Duke Mansion is top tier. Every detail was handled with care and professionalism, and the staff was absolutely impeccable. From the moment we arrived to the moment we left, we felt completely taken care of. A huge shoutout to Danielle and Darius, who went above and beyond to make sure everything ran smoothly. Whether it was handling logistics behind the scenes or checking in on us to make sure we were happy and relaxed, they were kind, attentive, and genuinely invested in making our experience amazing. The Duke Mansion gave us not just a beautiful venue, but a full weekend of memories we’ll never forget. We can’t recommend it enough!

（由 Google 翻译）我们在南端智选假日酒店度过了一段美好的时光。工作人员非常友好。房间非常干净。我们被允许提前入住，这很棒，因为我们很早就从哥伦比亚开车过来了。到家后，我妻子发现她把一件裙子落在了我们酒店房间的衣柜里。工作人员非常乐于助人。尤其是Alex（我们可以和他发短信），他帮我们把裙子寄回了家。 （原文） We had an amazing stay here at the Holiday Inn Express South End. The staff was super friendly. The rooms were very clean. We were allowed to check in earlier, which was great because we drove in early from Columbia. When we arrived home, my wife realized she had left a dress in the closet of our hotel room. The staff were super helpful. Especially Alex (who we were able to text with) helped us get the dress mailed back to our home.

（由 Google 翻译）我们度过了一段美好的时光！工作人员非常友好——一位客房清洁员甚至注意到我拖着东西很费劲，还好心地扶我到了大堂。我们的房间宽敞、一尘不染，我尤其感激房间里没有地毯。除了床底下的一块地毯，地板都是瓷砖/硬质地面，感觉干净多了。我和丈夫来这里出差，这里提供会议室，可以预订与客户会面，非常方便。酒店地理位置也堪称完美——靠近很棒的餐厅、便利店和一条跑道，但由于周围都是公寓楼，所以出奇地安静。 唯一让我不满意的是房间里没有瓶装水，要是能提供就好了。 （原文） We had such a great experience! The staff was exceptionally friendly—one of the housekeeping ladies even noticed me struggling with my things and kindly helped me to the lobby. Our room was spacious, spotless, and I especially appreciated that it didn’t have carpet. Aside from a rug under the bed, the floors are all tile/hard surface, which feels much cleaner. My husband and I were here for work, and it was very convenient to have conference rooms available to reserve for client meetings. The location was also perfect—close to great dining, convenience stores, and a running trail, yet surprisingly quiet since it’s surrounded by condo and apartment buildings. The only thing I didn’t like was that there weren’t any bottles of water in the room, which would have been a nice touch.

（由 Google 翻译）我们非常喜欢在这里的住宿。地理位置超赞。街对面就是一家便利店，步行10分钟就能到十几家餐厅。火车站就在街上。酒店非常干净，床超级舒服。淋浴间很大，水压也很好。早餐很棒，冷热皆宜，咖啡也很好喝。我很欣赏楼下门的安保，以及电梯刷卡乘车的便利。虽然这看起来有点麻烦，但比起其他选择，我更喜欢这种便利。 我唯一有点小意见的是停车。入住时，酒店建议我们使用二维码支付停车费，而且可以随时进出，无需再次付费。然而，酒店没有注意到停车场相对于酒店的规模来说太小了，我们回来的时候已经没有空位了。那天晚上，我们不得不在街边停车，然后早上7点街边停车规则重新生效，我们才把车开回停车场，谢天谢地，露台上终于空出了一个车位。我们在那里的时候，有几个停车位一直开放，但只允许电动汽车停车。如果能提前提醒一下就好了。 （原文） Loved our stay here. The location is INCREDIBLE. There is a convenience story across the street and you can walk to a dozen or more restaurants within 10 minutes. The rail is also just up the street. The hotel was very clean and the beds were super comfortable. The shower was large and has good water pressure. Breakfast was great with hot and cold options and delicious coffee. I appreciated the security at the lower door and for swiping to use the elevators. It may seem like a pain- but I prefer it over some alternatives. My only somewhat negative feedback is the parking. At checkin, we were advised to pay for parking using the QR code and that we could come and go from the lot without having to pay again. However, what was not noted is that the parking lot is tiny compared to the size of the hotel and there were no spots available when we got back. We had to pay to park on the street that night and then move the car back into the lot at 7am when street parking rules kicked back in and thankfully ONE spot opened up in the deck. There were a few spots open the whole time we were there but they were for electric cars only. It would be nice to have a warning about this up front.

（由 Google 翻译）今年早些时候我住在这家酒店，因为这是我参加活动附近唯一的选择。虽然我比登记入住晚到了，但他们还没准备好房间，就把我从带大床阳台的房间降级成了带两张大床、没有阳台的房间。他们仍然按原价收费。那天晚上我去洗澡时，发现淋浴间不干净，淋浴墙上好几处都有头发（肯定不是我的）。我通过他们的在线调查反馈了这些问题。经理联系我询问他们能做些什么，但我回复后，一直没有收到回复。这家酒店地理位置优越，这让我非常失望。我推荐住在市中心。 （原文） I stayed at this hotel earlier this year as it was the only option that was nearby the event I was attending. Even though I arrived after check in, they did not have my room ready for me and downgraded me front a king balcony room to a room with two queen beds and no balcony. They still charged me the same rate. That night when I went to shower, I discovered the shower was not clean, and there were hairs (definitely not mine) in several places on the shower walls. I conveyed all this in feedback online via their survey. The manager reached out to ask what they could do, and when I replied, I never received a response. I was very disappointed as this hotel is in a prime location. I would recommend staying uptown.

（由 Google 翻译）服务非常差——前台一点忙都帮不上。房间很吵，电梯、大堂和走廊里都有一股大麻味，早餐也不怎么样。对于一家平庸的酒店来说，价格太贵了。停车费每晚15美元，但可能根本停不下来。而且，除了酒店费用外，还要额外支付每晚45美元的超额停车费。 （原文） Very poor service - front desk not helpful at all. Room was noisy, elevator, lobby and hallways smell like pot, breakfast not very good. Way too expensive for a mediocre hotel. Parking is $15 a night but you might not get a space. Then you pay $45 a night for overflow in addition to the hotel charge.

（由 Google 翻译）一定要住这里！！！！！！航班取消后，我们纯属偶然预订了这家酒店。这对我们来说真是太棒了！工作人员非常友好热情。房间干净整洁，对我们五个人（两个小孩，一个2岁，一个4岁）来说足够大了。房间可以看到街对面公园的美景，我的孩子们也很喜欢在那里玩耍。步行距离内有很多很棒的商店、餐厅和面包店（步行8-10分钟），我们甚至可以从这家酒店步行到纳斯卡博物馆，大约25分钟，但有很多安全的步行道，市中心有很多警察指挥交通，我们感到非常安全。早餐区很宽敞，早餐看起来很新鲜。酒店有一个超市，里面有您在住宿期间可能需要的物品，这非常有帮助，因为我们的行李已经到达了最终目的地，但我们没有……除了洗漱用品、洗衣皂和零食外，酒店还提供当地啤酒和葡萄酒供我们购买，非常适合我们在酒店房间里享用。他们提供了延迟退房服务，这完全符合我们的日程安排，我们真的从心底里找到了比这里更好的住处。谢谢谢谢！！❤️❤️ （原文） STAY HERE!!!!!! We booked this hotel on a total fluke after a canceled flight. This was the best thing that could have happened to us! The staff was incredibly nice and friendly. The rooms were clean and plenty big for 5 of us (2 littles 2&4) we had an awesome view of the park that was an across the street, that my kids also loved playing at. There is a lot of awesome shops, restaurants and bakery’s walking distance (8-10 min walk) and we even walked to the NASCAR museum from this hotel, it was about 25 min but plenty of safe walking trails, the downtown area had plenty of police directing traffic, we felt very secure. The breakfast area is spacious and the breakfast seemed fresh. They had a market of items that you may need during you stay which was so helpful since our bags made it to our final destination but, we did not… in addiction to toiletries, laundry soaps and snacks they had local beer and wine for purchase which was perfect for us to enjoy in the hotel room. They offered a late check out which fit in to our schedule perfectly and we truly from the bottom of our hearts could not have found a better place to stay. Thank you thank you!! ❤️❤️

（由 Google 翻译）位置还行，服务也不错。但如果你想睡个好觉，很遗憾这里不适合你。我去夏洛特出差，需要好好休息一晚。这栋楼的隔音效果几乎为零。我被我那层楼上吵闹的客人吵醒，而且每隔10-15分钟就有人摔门，直到凌晨12点才睡着。然后，凌晨5点，我又被楼上有人跺脚和扔东西的声音吵醒。这些噪音频繁出现，让我根本睡不着。总而言之——在这间酒店房间里，我几乎没怎么睡着。 （原文） Okay location, and service was fine. But if you are trying to get a restful night of sleep, this is unfortunately not the place. I was in Charlotte on business and needed a full night’s rest. The soundproofing in this building is pretty much nonexistent. I was kept awake until 12am by loud guests on my floor and doors slamming every 10-15 minutes. Then, I was woken up at 5am by people stomping and dropping things above my room. And the noises were so frequent that I could not fall back asleep. All that to say - very little sleep was had in this hotel room.