(由 Google 翻译)多年来,我一直很喜欢Bass Pro Shop。从来没有出过任何问题,商品种类丰富,质量可靠。后来我犯了一个任何人都不应该犯的错误……永远不要在网上订购。我们决定去露营,给我8岁的儿子一个惊喜。因为第二天就要出发,所以我们决定“店内取货”,买了一些睡床和生活用品。因为我要上班,这样方便我妻子过来取货。我确保在网站上只选择“有货”的商品,并付款。那天早上晚些时候,她来了,发现有几件商品已经准备好了,所以她就去取了。他们告诉她,除了一件商品之外,其余的商品当天晚些时候就能准备好(我们觉得这件商品晚点没问题)。所以我下班后顺便去看看哪些商品准备好了。很简单,对吧?错了。首先,他们现在告诉我,大部分商品都在发货,几周后才能到!事情就是这么让人抓狂,你也应该小心……商品明明有货,却被告知无法取货,他们也无法上门取货,我唯一的选择就是重新付款,然后再退款!想想这有多荒唐……这可是1300美元的订单!我本来可以今天早上拿着1300美元现金,去店里把所有商品都买下来,30分钟就能搞定,但我“精明”地决定用他们的网站,省点时间。没错,没错。我反复跟店家和他们的客服电话说,如果网站上任何地方说“商品可能会延迟发货”或“库存不足”,我就直接去店里了。结果,我被训斥了两个小时,说他们的零售店、网站和配送服务似乎都是独立运作的,我完全不知道他们在干什么。他们说“我们知道这是个问题”,说了那么多遍,简直可笑,还说“我们已经抱怨很久了”。唉,以后再也不来了。整个订单都被取消了(当然,我得等所有商品都到店,因为他们连取消订单都做不到)。我猜他们觉得,花1300美元买东西,就为了等几周后到货,没理由换货。真让人难过,因为在今天之前,带孩子去Bass Pro Shop买装备可是件大事。公司做得真棒!
(原文)
For years, I have loved Bass Pro Shop. Never had any issues, always had a good selection and solid items. Then I made a mistake that no one should ever fall victim to...do NOT EVER order online. We decided to go camping to surprise my 8 year old son. Since the trip was going to be the next day, we decided to do "store pickup" and grab some sleeping cots and supplies. Since I had to work, this would make it convenient for my wife to pop in and pick up the items. I made sure to select "In Stock" items only on the website and paid for my items. Later that morning she popped in and a few of the items were ready so she picked them up. They told her the rest of the items (except one) would be ready later that day (we were fine with the one item being later). So I dropped in after work to check on what was ready. Easy, right? WRONG. First off, they now told me most of the items were now shipping and wouldn't be in for weeks! Here's where it gets frustrating and why you should be wary...THE ITEMS ARE IN STOCK. And I was told I couldn't get them, they couldn't go pick them up and my only option was to PAY FOR THEM AGAIN and later get another refund! To give you an idea of how ridiculous this was...it was a $1300 order! So, I literally could've taken $1300 cash and walked in this morning and bought every item and been done in 30 mins, but me being "smart" decided to use their website and save some time. Yeah, right. I repeatedly told the store and their phone line that if ANYWHERE on the website had said "Items might be delayed" or "Low stock", I would've just gone to the store. Instead, I got a 2 hour lecture about how their retail stores, their website, and their shipping services all work apparently independently and don't have a clue what they're doing. I was told "we know it's a problem" so many times it was laughable and "we've been complaining about this for a long time." Well, never again. Whole order is cancelled (which of course, I have to wait for all the items to arrive at the store because they can't even cancel your order fast). I guess they figure there's plenty of people dropping $1300 on stuff to just wait for it to arrive a few weeks later that there's no reason to change. Sad, because before today, taking my kid to Bass Pro Shop to get some gear was a real treat. Way to go, corporate!