(由 Google 翻译)作为一名拥有13年护理经验的医疗保健提供者,以及自2012年起担任家庭护理执业医师的我,对在斯克里普斯仁慈医院的当日手术体验深感失望。从我到达的那一刻起,门诊手术中心和候诊区就给人一种冷漠、陈旧的感觉,甚至连水、咖啡或自动售货机等基本设施都没有。这让我的家人感到不舒服,也远非一个以患者为中心的环境应有的样子。
在术前,我的护士Tonya非常出色,Hui医生(外科医生)和Hany Rayan医生(麻醉师)也清晰地解释了手术过程和术后预期。我告诉了团队我麻醉后出现恶心、呕吐和寒颤的病史。他们理解我的担忧,并表示会采取预防措施,我对此表示感谢。
然而,术后的痛苦令人心碎。我无法调节体温,大汗淋漓,头晕目眩,全身深度镇静,以至于我除了几个字之外什么都说不出来。我内心一阵恐慌,感觉自己的体温高得危险,但我却说不出话来。我记得我的护士给我盖上了冰袋,她非常善于解读我的肢体语言。我记得我注射了好几剂吗啡,但我当时并不知道具体剂量。谢天谢地,我的疼痛得到了控制,也没有呕吐。
尽管医生告诉我术后1-2小时就可以出院,但我直到下午5点左右才出院,Hui医生和Rayan医生都没有来术后复诊。出院时,我仍然处于深度镇静状态。我丈夫对我的状况感到震惊。第二天,以及术后10天里,外科中心、Hui医生和Rayan医生都没有给我打来任何复诊电话。这种基本后续服务的缺乏令人震惊。
当我查看斯克里普斯医院的门户网站时,麻醉师的出院证明谎称我已完全参与手术,并且我的生命体征(包括体温)都正常——这与我的情况完全矛盾。它读起来就像一份通用的、复制的模板。术后一晚,我大汗淋漓,不停地更换湿透的床单。幸运的是,第二天最严重的症状有所缓解。
虽然我很感激他们能迅速安排我的手术,但我不会再去斯克里普斯仁爱医院了。候诊室又脏又不舒服,我出院时的状态很不安全,而且没有后续护理。如果不是术前和术后的护士,这次经历会更糟糕。遗憾的是,我不会向其他人推荐这家医院。
后续情况:他们一周前就说要联系我,我很快就联系了,但一直没有回复。评分降到了一星。
(原文)
As a healthcare provider with 13 years in nursing and a Family Nurse Practitioner since 2012, I was deeply disappointed with my same-day surgery experience at Scripps Mercy Hospital. From the moment I arrived, the outpatient surgical center and waiting area felt unwelcoming, outdated, and lacking even basic amenities like water, coffee, or a vending machine. It was uncomfortable for my family and far from what a patient-focused environment should be.
In pre-op, my nurse Tonya was outstanding, and both Dr. Hui (surgeon) and Dr. Hany Rayan (anesthesiologist) clearly explained the procedure and post-op expectations. I informed the team of my history with post-anesthesia nausea, vomiting, and shivering. They acknowledged these concerns and said they’d take preventive steps, which I appreciated.
However, post-op was traumatizing. I couldn’t thermoregulate and experienced intense sweating, dizziness, and sedation so profound that I couldn't communicate beyond one-word responses. I panicked internally, convinced my temperature was dangerously high, but I couldn't speak. I recall being covered with ice packs by my nurse, who was excellent at reading my nonverbal cues. I believe I was given multiple doses of morphine, though I wasn’t informed of the specifics. Thankfully, my pain was managed, and I didn’t vomit.
Despite being told I’d be discharged 1–2 hours after surgery, I wasn’t released until nearly 5 PM, and neither Dr. Hui nor Dr. Rayan checked on me in post-op. Upon discharge, I was still heavily sedated. My husband was shocked at my condition. There was no follow-up call the next day—nor at any point in the 10 days following surgery—from the surgical center, Dr. Hui, or Dr. Rayan. That lack of basic follow-up was appalling.
When I checked my Scripps portal, the anesthesiologist's discharge note falsely claimed I was fully participating and that my vitals, including temperature, were normal—completely contradicting my condition. It read like a generic, copied template. I spent the night after surgery sweating profusely and changing soaked sheets. Fortunately, the worst symptoms eased by the next day.
While I’m thankful they could accommodate my surgery quickly, I will not return to Scripps Mercy. The waiting room was grimy and uncomfortable, I was discharged in an unsafe state, and I received no follow-up care. If not for the pre-op and post-op nurses, this experience would have been far worse. Sadly, I cannot recommend this facility to others.
Follow up: they said to reach out a week ago, I did promptly, and never heard back. Rating went down to a 1 Star.