(由 Google 翻译)我已经很久没来这里了,所以回来之后,我当然会发现很多大大小小的变化。其中最大的变化是家具和装饰,现在这里变得更加温馨舒适,家具保养得很好,穿着舒适,墙上的艺术品营造了一种温馨的氛围。
可惜的是,这种温馨的氛围始于家具,也终于家具。
首先,价格涨了,光是两位成人入住猫咪房间就花了我们大约24美元。他们的菜单确实丰富了不少,我本来很想尝尝,但我们已经花了20多美元,这让我们打消了这个念头。
只有一个人在工作,虽然我通常不喜欢因为店员“不够友好”而责怪他们,但从一开始,我们就感觉不太受欢迎。我们刚说要两位成人入住猫咪房间,她就直接说了我们的总价,之前没有其他任何沟通或推销。
或许最令人愤慨的是,她甚至懒得跟我们解释猫屋的规则和豁免条款,这真是个大问题,因为之前我们来的时候总是这样。幸好我们之前就知道这里的规则,因为*她*根本不知道,所以这开了一个坏先例,她可能也不会跟其他顾客解释规则。
但我还是愿意相信她。也许她今天过得不太好,这次也差不多,所以我能想象她可能是在结束了漫长的一天之后。
真正让我印象深刻的是猫屋的体验。对于任何没来过这里的人来说,你在这里的体验绝对会因为大楼里*其他*顾客的不同而有所不同,这一点怎么强调都不为过。我们花了大约24美元,实际上就是为了体验一次独一无二的体验:坐在那里看着一个有多个孩子的家庭恐吓一群手无寸铁的动物。
听着,我不会告诉别人如何管教孩子。我当然也不会建议让一位员工单独替别人照看孩子。但员工是猫咪的最后一道防线,他们要为猫咪划定界限,并在猫咪家长不愿意的情况下强制执行逾越界限的惩罚。这些家长完全没有阻止他们的孩子跳上家具,在猫咪试图躲藏/逃跑时骚扰它们,总的来说就是制造麻烦。虽然他们家的几个孩子都有这种行为,但其中一个表现得特别糟糕,绝对应该受到更严格的管控;但这些家长只是大声喊出孩子的名字,希望这样能让孩子冷静下来(这当然行不通,因为根本行不通)。
更糟糕的是,员工在关门前大约45分钟才来喂猫,而所有孩子还在跑来跑去。这加剧了原本就令人不适的氛围。我们看着猫咪们努力吃东西,却发现孩子们一直在它们身边徘徊,骚扰它们,不让它们安静地进食。我不会责怪工作人员急于提前结束喂食,但喂食时间不应该在孩子们四处乱跑、故意分散猫咪注意力/与它们互动的情况下进行。
再说一次,也许今天只是糟糕的一天,我真的希望这种情况不会经常发生。我为这些猫咪感到非常难过,我希望这篇评论至少能鼓励工作人员/主人/管理人员更加关注猫咪的生活质量,或许可以加强对猫舍的监管,确保他们照顾的动物不会遭受这种不守规矩的行为。首先,也许可以安排不止一个人来。
我不希望这是我们最后一次来这里,但在我们确定会有一次愉快的体验之前,我不想再来。
(原文)
It's been a long time since I've been here, so of course upon returning there were a lot of differences both big and small. Some of the bigger differences were the furnishings and decor, it's become a lot cozier, the furniture is well-maintained and comfortable, and the art on the walls created a welcome atmosphere.
But unfortunately that welcoming atmosphere started and ended with the furniture.
To start, the price has gone up, it cost us roughly $24 just for two adults to go into the cat room. Their food menu has definitely expanded quite a bit, and I would have loved to try it, but the fact that we had already spent $20+ discouraged us from actually wanting to.
There was only one person working, and while I don't usually like to get on the case of retail workers for "not being friendly enough", from the starting gun we just didn't feel very welcome. As soon as we said we wanted 2 adults for the cat room, she just jumped right to our total, no other conversation or upselling before doing so.
And probably most egregiously, she didn't even bother to go over the rules or the waiver of the cat room with us which was a MASSIVE red flag, as that was always the case during previous visits. I consider it lucky that we already knew the rules of the space, because *she* had no way of knowing that, and so it set a bad precedent that she probably wasn't going over the rules with other customers, either.
But I was willing to give her benefit of the doubt. Maybe she was having a rough day, this was also near close so I can imagine she might have been at the end of a long day.
What cemented the experience was actually being in the cat room. For anyone who hasn't been here before, it CANNOT be overstated that your experience here is absolutely going to vary depending on *other* customers in the building. And for about $24, we essentially had paid for the exclusive experience of sitting and watching a family of multiple children terrorize a bunch of defenseless animals.
Look, I'm not going to tell other people how to parent their kids. And I'm certainly not going to suggest the solution is for a solo staff member to babysit someone else's kids *for* them. But staff is the last line of defense in drawing boundaries on behalf of the cats and enforcing consequences for crossing them when the parents are unwilling to. These parents didn't do a thing to keep their kids from jumping on the furniture, harassing the cats while they were trying to hide/get away, and overall just being a general nuisance. While there were multiple of their children behaving like this, one in particular was acting out and absolutely should have been monitored more strictly; but instead the parents would just say their name aloud in the hopes that that would simmer them down (this didn't work, because of course not).
What especially also didn't help was the staff member coming in to feed them roughly 45 minutes before close, while all the kids were still running and jumping around. This compounded the uncomfortable atmosphere while we watched the cats try to eat only for the kids to constantly be looming over them, harassing them, not allowing them to eat in peace. I wouldn't blame the staff member for being eager to start closing routines early, but feeding time should not be happening while there are children actively running around and intentionally trying to distract them / engage with them.
Again, maybe this was just a bad day, I'd really like to hope this isn't a regular occurrence. I felt extremely bad for the cats and I hope this review at least helps encourage the staff members / owners / management to pay more attention to the quality of life for their cats, and maybe enforce better monitoring of the cat room to ensure that the animals in their care aren't being subjected to such unruly behavior. Maybe have more than one person working, for starters.
I don't want this to be our last visit, but I don't want to return again until we know for sure we're going to have a positive experience.