The 32 best spots for afternoon tea in Worcestershire

A truly excellent tea shop which serves delicious cream teas, cakes, sandwiches and teapot gins! Staff are delightful and the proprietor has really put her heart and creativity into it with lovely porcelain and decor. A first class place to recover after visiting the Cathedral.

When my sister said she wanted a baby shower for a few friends at a cute venue with good food, I knew the best place to go in Worcester would be G&Tea! Laura was so helpful from my initial enquiry through booking and confirmation and on the day itself Emma was a star. We were able to put up a few decorations and put our own spin on things, which was so kind of them and helped make everything feel really special for my sister. We all ordered different food (sandwiches/afternoon tea) however everything was freshly made and completely delicious (we were given doggy bags to take leftovers home with!). Thank you G&Tea for such a great experience!

Fabulous afternoon tea. The scones were lovely and hot and the staff are really friendly and welcoming. On leaving they let my daughter chance her luck on a lucky dip prize draw - and she won a cup! Highly recommend and will definitely go again

This is a little gem of a place. My friend and I went here for lunch and the food it just amazing. I had a scone and it was big and warm and so tasty! It's one of the best scones I've had. My friend had the afternoon tea, it had cute little sandwiches of different fillings and fresh home made cake and of course a scone! She also had a gin cocktail that came in a chilled teapot with a tea cup and saucer. We sat upstairs and it's like going back in time to your grandparents house. It's full of old style furnature and cute little nick nacks. The staff are super friendly and chatty and they really have made the most of the space they have. When I was there they said they allow dogs in the downstairs seating area which is always a bonus for me. I really would recommend trying this place if you haven't done so already. I am really looking forward to going back again.

A lovely quaint tea room with friendly staff and lovely food! Always check the specials for the day, the Toffee Crunch scone was out of this world!!

The service of staff was so kind and the cafe has got a very lovely and cosy atmosphere. The cake was so delicious.

Great prices with fantastic food and wonderful tea selection. Great homely atmosphere. Lovely welcoming staff.

A really interesting hotel with fantastic old Abbey rooms and corridors to explore. Lovely friendly service. Plenty of parking space outside. Hotel grounds are worth a walk around. The modern airport lounge bar area decor doesn't seem in keeping with the rest of the hotel somehow but the bar staff were amazing . Standard room a bit on the small side but very clean and comfortable with the usual facilities. Breakfast was great in a nice restaurant area. Nice choice and well presented. Again , lovely staff. It's the friendly staff and welcome that really stand out and make this place a great place to stay.

We loved our stay at the Stanbrook hotel! Everything was perfect, from the accomodations and food, to the hospitality of the staff, especially a concierge named Mike. Each night of our stay, he went out of his way to help us with drinks, directions, and gave us valuable information about the history of the hotel, neighboring Worcester, Malvern and Cheltenham, where we were headed. Mike was so helpful with everything that we needed that I asked him a bit about himself. He spoke briefly of his childhood in Gambia, and his many years in England, but he was most excited to tell us for his love of the hotel, and his affinity for working in the Hand-Picked network. As a business owner in the U.S., I could only dream of having such a loyal and professional employee. We will definitely be coming back to Stanbrook!

Was visiting the Morgan Car Factory which is about ten miles away and wanted to stay in a nearby country hotel. Having read the reviews of previous guests I was in no doubt that this establishment deserves its reputation and so I took advantage of their book early, pay now no cancel room rate. The hotel is easy to find and is set in well maintained grounds. They have a main entrance drop off point, (and disabled car parking for guests), which would be useful for guests during inclement weather even though their car parks are relatively close by. We were staying during a 30c+ heatwave and were pleased that the air-conditioning was effective not only in the reception, bar and lounge areas but also in the bedrooms. Lifts take you to all floors. Bedrooms and their bathrooms were of good size, nicely furnished and spotlessly clean. All staff were friendly, helpful and gave that personal touch that helps sets this hotel apart from the others vying for your business. From my personal experience I have no hesitation in recommending this hotel and shall be staying there again in the future.

Beautiful place, second visit as we went to a wedding here a few years ago. The food and service were brilliant, spacious rooms and very clean. Lovely gardens and an outside seating area. The Morgan car factory is just down the road, we had an amazing tour, watching them build the cars from scratch.

A truly beautiful place, friendly and helpful staff. Clean rooms. Breakfast very tasty, But there is a 12.5% service charge on top of the prices. Which was quite a surprise when we paid for our afternoon tea and any drinks in the bar.

A wonderful place fo stay, the staff were friendly polite and professional and the location was fantastic with so much to see around the Hotel / Abbey. You can even go up to the Bell Tower with a card key, ask at Receptio. It is definitely worth all those steps for the views, especially on a clear day.

Welcome, cleanliness and food were all superb. Service in the bar can only be described as odd, with passive-aggressive reactions to questions from ourselves and other guests. A young team who were more interested in each other than their Guests. The biggest issue though was the temperature of the room which was like being in a sauna. The hotel had installed a wall fan, but this didn't make much difference and was very noisy. We had our dog with us, so assumed they had no other dog-friendly rooms available.

I recently visited Southcrest Manor for a spa day and overall it was a bit of a mixed experience. The building itself is charming but the décor definitely feels dated, especially in the changing rooms. We were given grey robes to use, one of which looked bleached, so presentation could really be improved. On the positive side, the staff were absolutely lovely, friendly, welcoming and made us feel comfortable throughout our visit. The treatments were easily the highlight – both the massages and facials were excellent and left us feeling properly relaxed and pampered. We also really enjoyed using the hot tub, which added to the relaxing atmosphere. Unfortunately, the afternoon tea was very disappointing. The tea options were limited and my gluten, dairy and egg free option felt like an afterthought. I was given far less food than my daughter, no quiche, and just a fruit salad instead of scones. The gluten free bread tasted stale, which made the sandwiches unappealing. My daughter had the standard afternoon tea and, although it looked more varied, her sandwiches tasted like they had been sitting out for a while and the scones were extremely hard. For the price, it did not feel worth the money. In summary, the spa treatments and the wonderful staff made the day special, but the outdated facilities and disappointing afternoon tea really let the experience down. I would happily return for the treatments, but I would not book the afternoon tea again.

Life savers. After having appalling service from another local hotel (should be hostel) where they cancelled last minute, leaving us nowhere to stay, after having travelled 4 hours from Cornwall to see a sick relative - Southcrest Manor Hotel came to our rescue. Warm and welcoming service, even if it was 11pm, very accommodating and extremely helpful. Ensured we had a ground floor disabled friendly room for my wife. Great service and we'd definitely look to book here again should we need to visit the area again

We were mostly happy with this hotel. Our room overlooked the gardens, and it looked like it had only just been renovated—most things felt new. I understand, though, that the single glazing is probably due to them wanting to keep it's originality. It was still a warm room, though. The bed was comfy enough, and it had four pillows, all of different softness/hardness. The staff were very polite and helpful. The reason it didn’t get a full 5 stars was the evening meal, which let it down. I really didn’t rate the bangers and mash; it was three small sausages swimming in gravy with overcooked, very firm mash. I requested no broccoli but was given it anyway—and there was a lot of broccoli. I’m not a fan of sending food back and potentially upsetting the chef. I’m not saying your chef would have sabotaged my replacement food, but I don’t like any potential confrontation. I saw the table next to me all got the fish and chips, and that actually looked quite nice. We were happy enough to try to stay an extra night, but sadly you were full. If we could have tried the food again—but something different—it could have potentially changed my impression of the food. If I’m ever in the Redditch area again and need a hotel, I would be happy to try your place again.

Attendwd my nieces wedding and stayed overnight. The service and staff were excellent and the wedding breakfast was perfect. Drinks were not too expensive for a hotel. The room was really nice and quite modern although the bed was a little hard and too small for our liking. It was also too hot as we could not seem to turn the radiators down. Breakfast was delicious and a good selection on offer

Visited today as part of a large family group and had afternoon tea. There's a brilliant deal on throughout August where children can have free afternoon tea with paying adults. There was lots of food so we had to take some boxes home with us! We found the service good and the options within the afternoon tea were excellent. Photo attached of childrens' afternoon tea. The grounds of the hotel are lovely, and we spotted a small gym and outdoor hot tub area too. Can't comment on the rooms as we didn't stay over. We will return soon to try a Sunday roast. Thank you.

I got bedbugs at this hotel and staff could not have been less helpful about it. I noticed the bites in the morning after my stay. I let them know after checking out that same evening. They didn’t believe them when I told them about it. They said that it could be allergies of some kind. I assured them that I wasn’t looking for a refund, that all I wanted was to make sure that they handled the situation for the safety of other clients. The receptionist told me that they wanted to make things right by me if they really were bed bugs and asked for photos of the bites. I obliged and sent them the photos. They received the photos and agreed that they were bed bug bites. Days went by and I didn’t receive an refund that they had promised. I email them to ask when they would be processing the refund, as the receptionist claimed they wanted to make it right by me. The manager then told me that she didn’t mean they would give me a refund, they were just going to offer me support through the process. (The support they offered me was a link to the UK government website about how to handle bed bugs. Which had little to no helpful information about how to handle it.) The manager then offered me only a 50% refund, claiming they were only doing it out of goodwill to keep me as a customer. The whole time they claimed that the room did not have bedbugs. (I am certain the bugs came from this hotel, I had not stayed anywhere else that trip) I could not be more disappointed. I have never had such a bad experience at a hotel in my life. 0/10

Been here twice now.... Lovely atmosphere, clean, friendly staff and amazing food all in beautiful terraced surroundings. Also offers spa and gym services although I didn't use these! Would highly recommend either staying here or popping in for a meal!

Very nice hotel set in beautiful grounds. We stayed for 3 nights on the discounted deal which included breakfast. The rooms were nicely decorated and quite a big size. We had 2 rooms so thought we would be put near each other however we were on the opposite sides of the hotel. The spa was really nice, never too busy, and we all had a massage which we would definitely recommend. It was lovely to sit outside in the many seating areas around the hotel. The breakfast could use some improvements. The continental option was very limited and we had to ask for the food to be replenished. The full English was good however the other hot options just felt like they were trying to be too fancy (eg crispy onions on eggs Benedict) and there were no sweet options. The evening dinner was also good, we all had steak which was a 10/10 however the dessert was just odd and didn't taste right. The food was expensive but that’s expected for a hotel. We saw reviews saying that their bill at the end was incorrect, ours was also incorrect but can understand mistakes happen and they were quick to change it. We would definitely recommend this beautiful hotel to anyone who wants to enjoy a relaxing spa weekend away!

I regret booking this hotel as a pit-stop and not a destination in itself. We stayed for only one night but wished we had booked for at least two or three nights so that we would have time to enjoy the spa. The room was cosy and well-appointed, the service was excellent, and the grounds are beautiful; the hotel itself looks straight out of a luxury country living/design magazine. Highly recommend having breakfast at the hotel, too. The hotel has an excellent reputation in the area; our friends had previously visited for a wedding and thoroughly enjoyed their time. We will definitely return for a longer stay and have recommended The Elms Hotel to our family and friends.

We stayed at the Elms Hotel in Stockton very recently and were so disappointed in the experience. Unlike our previous visit the hotel standards and service seem to have really gone down. Our bathroom had literally drips of water coming out of the bath taps and the basin had hardly any water coming from the hot or cold tap. We were unable to have a bath before going for dinner. My husband reported this to the reception and we were told maintenance would be informed. In the meantime I went to the bar and ordered a Margherita which the barman served telling me he had no limes but it wouldn’t make any difference to the taste!!! In the morning there was still no water pressure and still no sign of maintenance. We asked for the manager to contact us, no contact was made until the 3rd attempt of calling and asking when finally we got a text from him to tell us how busy he was, and that we should send him our feedback via text message. It really feels like the hotel are not bothered at all about the customer experience or the standard of their facilities. Really a sincere apology was all that was needed. Just for future feedback to the barman, perhaps tell the guest prior to serving a cocktail if you are missing a key ingredient, and they can make another choice. Feedback for the manager and staff, please listen to your guests. I don’t think it’s to much to ask them they have running water in the bathroom for £300 a night! It seems since this hotel has changed ownership it no longer values the guest experience, and is sadly lacking in attention to detail and manners. What a shame….

Absolutely perfect stay. We went for one night midweek. Impeccable service throughout from everyone in the bar, restaurants and spa. Doggy cam too and he was very well received!! The room was beautiful and spotless. Stunning building and grounds and the unique decor is a real vibe! Luxurious but not pompous throughout. The room, food, drinks and spa were very decent value for the quality and experience. Thanks everyone at The Elms - what a treat!!

The Elms Hotel & Spa is an amazing place for a stay, spa trip and meal. The experience is luxurious from the start through the end. The room was upgraded for us and very likely left with free birthday decorations, a spacious and comfy room with a walk in shower and bath. The spa had everything needed for a good few hours of relaxation, steam rooms, sauna and jacuzzi. The meal is fairly expensive but the food absolutely brilliant, the service was excellent. I’d definitely recommend a stay at this place.

My partner and I spent an entire week at The Elms, with our dog Arthur, in one of the Coach House suites. Absolutely ideal for people staying with a dog as it has a spacious terrace (and ours had a lovely table in the garden, as well as 2 outdoor baths!). The food in Badgers was also excellent - we worked our way through the menu at dinner, trying something different most days, and (although a little expensive - London prices) we did feel it was worth it for such creative and tasty food. Service is friendly, down to earth and the staff do their best to help with requests, while also not being too overbearing. Definitely worth a stay, especially if you are looking for somewhere dog friendly, or for a little spa break as a couple.

I had a swell time at the Spa and the greenery with serene ambience was magnificent. Sincerely, I recommend The Elms Hotel and Spa to everyone. Enjoyed my time in the jacuzzi, the pool and my therapeutic session as well. Excellent services and customer management. 💯xx🥰🤗

Excellent Food, Presentation. Reasonable Price. And Staff were all very welcoming,friendly and nothing to much trouble. Will definitely visit again.

Had our works Christmas meal here and will defo be going back again this year. Staff were lovely and friendly. Food was delicious.

A great experience with excellent service from Molly. Highly recommend trying this restaurant. All the staff were helpful and friendly. Will be returning

Service by Mick was wonderful. Thank you. Calamari starter x 3, great. 3 of 4 mains fabulous (Moroccan lamb, chicken kebab and mixed kebab) couldn’t fault, delicious. Paella on the other hand was appalling. Shouldn’t have been served. Was crispy on edges and stuck to pan and muscles were so overcooked they were crispy like paper. Had waited nearly an hour so when offered a replacement, declined. Wasn’t taken off bill though even though management admitted had had several complaints. Very disappointed. Was daughter’s birthday and kindly served her chocolate brownie pudding on a plate beautifully decorated with happy birthday. Thank you for 3 nice meals, shame it was spoilt by one that should never have been sent out. We’re also sat as soon as you enter restaurant, felt a bit like being the corridor!

My husband and I went for dinner for my birthday and we were greeted immediately. We were taken to our table and told that Cadie was our waitress today. Unfortunately after this point, the service was very poor. We had to wait 15 minutes to order drinks. After our starters were eaten, we were sat with empty plates for another 15 minutes. Only once the chef kept ringing the service bell countless times was our table cleared and our mains were then brought out. Our mains were cleared again about 10 minutes after finishing. We were given the dessert menu and left with this for 20 minutes. So we decided not to have a dessert as we didn’t want to be waiting around again. The man who came to ask us if we wanted dessert then brought our bill immediately and the card machine as I think he could tell we were tired of waiting. The food was really tasty apart from the main meal did seem like it has been waiting for a while before being brought to our table. We’ve been going to Ego for years but there seemed to be a change of staff and there wasn’t very much in the way of attentiveness unfortunately. Hopefully whenever we return it is better than this experience.

I have visited this place twice and had 2 completely different experiences. The first visit was on a Wednesday lunchtime and the food was brilliant with excellent service from all staff especially molly who recommended the very tasty mixed kebab. Sadly we visited again today on a Sunday lunchtime, the starters took quite a while to come out and for our main, me and my wife had a trio of roasts, which to our dissapointment the roasters and parsnips where quite tough/hard and not enjoyable at all, the meat was ok but that was it really. My son had a pizza but he said he couldn't eat the pineapple on it because the pineapple was also quite hard. After such an enjoyable first visit, it's such a shame the second was the polar opposite. At the end nobody asked how our food was and i can definitely say It certainly wasnt worth the £133 we spent today.

Table of 11of us arrived at 7.30 on a Saturday evening having prebooked. A number of us had decided to have steak but were then informed after the waitress came to take the order they had no steaks whatsoever. Why was this and why weren't we told on arrival. Another 20 minutes passed whilst everyone decided again . When the food did arrive it was OK but nothing more. Won't be returning .

Excellent place to have a light lunch or afternoon tea. There is a nice garden in the back with outdoor seating. A good variety of tea or coffee to choose from. I had the quiche which was delicious. My wife has a tuna melt and said it was the best sandwich she had for a long time. Would love to come back and try their scones and cakes as well.

This is a must when visiting Broadway. It's dog friendly and child friendly. Quirky inside. Staff are super friendly, polite and professional. The scrambled egg was absolutely delicious, friends had toasted sandwiches which they were very pleased with. Lovely place to buy some gifts too. They have an ice cream stand outside which looked yummy. Pricea are really reasonable!

Decent enough café among several in Broadway. Despite being seated at 11.45am we weren't able to order breakfast. The waitress said it was finished but on the menu it said it was available until 12 midday. Disappointing. We had a sandwich and a hot drink each. The sandwiches were average and nothing to write home about.

What a lovely traditional English tea room, we stumbled across this about 2 o’clock in the afternoon when we were feeling a little bit peckish and fancied a cup of tea or coffee. We were seated right in the window of the tea room which was a lovely location, and served good old-fashioned tea from a teapot with a tea strainer using real tea leaves. We also had a bite to eat, I had a hot New Yorker sandwich and my wife had a large bowl of butternut squash soup with a roll with a latte, which was all lovely. The best bit about all of this was the price, considering the location this is NOT one of these tourist places where they rip you off and charge extortionate prices, our total bill,was approximately £20, that is extremely reasonable in such a beautiful tourist location. Oh, and I forgot to mention the service was extremely good and quick.

Worst place we’ve been in UK so far. Service is none existence. I saw similar reviews but thought to give it a chance since it look quaint from outside. My husband and I both waves our hand couple of times, as you can see in the video - many servers in the kitchen chatting, some walking around, no one bother. There is a young lady that attended to us at the door and still standing there doing nothing but refuse to attend to us. Her face shows so much displeasure. If she hated the job and people so much, she should not be servings. Staff in the kitchen does not wear gloves and handled everything bare hands. Food is not great. Avoid this place at all costs!!!!!

Our favourite tearoom in Broadway. Love the old fashioned cakes, especially the ginger cake. Very friendly team and dog friendly.

Our favourite tea room to visit when we are in Broadway. Lots of gluten free options for me, and dog biscuits for our little dog. Really friendly staff and excellent service. Can definitely recommend 👍🏻

Came here with my other half. The food was lovely and the staff were friendly. Quite surprised with the burger as although it was small, it was quite filling. Definitely quality over quantity. The rum old fashioned was a disaster though, very cheaply made while being quite expensive. Recommend coming here, just avoid that cocktail 😅

Absolutely fantastic staff were excellent host very friendly and welcoming nothing was too much trouble. Food was superb. Can’t see enough how good the place was we will definitely go back again. The hotel bedrooms that we were in was fantastic. Shower was great. Very lovely place to visit and beautiful views. Well worth a visit.

We recently visited this restaurant, having always admired how smart and welcoming it looked from the outside. We assumed the menu would reflect the same sense of quality and were really looking forward to sharing the experience with friends who were visiting for the weekend. Unfortunately, our meal did not quite live up to expectations. While the prices suggested a high standard of dining, we felt the food itself fell short. Portion sizes were noticeably small, and a few details stood out as disappointing. For example, £4.50 for a single slice of garlic bread served on a small bed of rocket seemed excessive, particularly as the bread appeared to have been frozen. Similarly, the description of “artisan bread” felt misleading when what arrived was closer to a lightly toasted slice of supermarket loaf. We completely appreciate that dining out involves more than just generous portions, and we value attention to detail and presentation. However, given the pricing, we had hoped for something more aligned with the impression the restaurant conveys. We truly wanted to enjoy and recommend this as a local highlight, but on this occasion we left feeling a little underwhelmed.

Came here for a Sunday roast while visiting Great Malvern. I was excited, as the Mulberry Tree was highly rated. However, unfortunately the experience was very disappointing. The atmosphere felt quite soulless, service slow (though servers were at least friendly), and the food poorly prepared. I won’t be going back, and wouldn’t recommend it to anyone visiting.

A very pleasant place, but my chicken was underwhelming. Although we waited for ages, no one asked us if we wanted a desert or a cup of tea after the main course. It felt as though we were invisible. Fortunately Malvern has plenty of good coffee/tea shops, so we went elsewhere.

Had Sunday lunch here today as part of our anniversary weekend away. Unfortunately the lunch was possibly the worst plates of food we have been served in a very long time. We had the bread selection and chicken liver pate to start. The bread all seemed store bought and I’m pretty certain some of it was Hovis with the crusts cut off. The Sunday lunch itself was just bad. The meat was over cooked and chewy, the gravy thin with discernible granules, the Yorkshire pudding Aunt Bessie’s finest, the roast potatoes undercooked, the cauliflower cheese without cheese… The only actually tasty bit was the braised cabbage. If I were being generous I would say that the chef was ill and front of house staff were trying their best to cover. It might also explain why their service was so bad. I never did get my horseradish.

The food and service were great. The only reason I didn't give 5 stars was because we were a little rushed when we were told that the kitchen closed at 8pm giving us 20 minutes.

I know there are a lot of dog friendly hotels now, but the Lygon Arms has introduced a new level... a menu just for our beloved pups. We love our gourmet food, now our dogs can share the experience, in a beautiful setting with great service... the staff were all very fog friendly, putting them first

⭐☆☆☆☆ A Disastrous Stay at the Lygon Arms – A Hotel Living Off Its Reputation Our recent stay at the Lygon Arms was nothing short of a disappointment from start to finish. Despite being assured of a room in the main historic building, we were instead placed in a disabled-access room — without prior notice or explanation. The shower drain was clogged each time we used it, leaving the floor flooded. The sink height, designed for accessibility, was completely unsuitable, especially for my very tall partner who found it impossible to use comfortably. The night’s rest we hoped for was ruined by loud staff members gathered nearby, laughing and talking from 10 p.m. until midnight. After two hours of disturbance, I had to call reception to complain. When peace finally came, it was short-lived — at 2 a.m. I was woken by a spider crawling on my face. Service was delivered with polite smiles but by inexperienced, untrained staff, and virtually every order went wrong. Two main courses were forgotten entirely, and a prawn cocktail arrived without any mayonnaise dressing. Each attempt to correct the mistakes somehow made things worse. To make matters worse, the manager was unimpressive — lacking both presence and experience in luxury hospitality. Her manner did nothing to restore confidence or comfort after the series of mishaps. The Lygon Arms trades heavily on its history and supposed prestige, but on this showing, that legacy is in tatters. Poor management, untrained staff, inadequate housekeeping, and inattentive service turned what should have been a peaceful country retreat into an ordeal. We left exhausted, disappointed, and determined never to return. The Lygon Arms urgently needs experienced leadership, proper training, and a genuine commitment to hospitality — not just heritage marketing.

We loved our stay at the Lygon Arms. Broadway is a lovely town with just enough to do, and an easy drive to the other, busier towns around the Cotswolds. The Lygon Arms exudes charm and history, with very tasteful renovations. The restaurant was delicious, both the dinners and the breakfast included with the room. We loved all the nooks and crannies with cozy furniture for relaxing with a drink, as well as the beautiful outdoor gardens for dining or just walking about. We stayed in the oldest section of the building so did not have the benefit of air conditioning - which was a bit of an issue. The staff were very helpful, though, and brought two cooling fans to make the room more comfortable. The staff were great - always providing information, recommendations, advice, and just general good-natured chatting. We totally enjoyed meeting them. All-in-all a great experience, and we would definitely stay here again.

We had a meal in the dog-friendly Russell Room and it was stunning; great food, really well prepared and friendly, professional service. Lots of room for the pooches. Not cheap, but worth it for a real treat.

What a delightful hotel. From start to finish the experience was superb. I took two friends here to celebrate my birthday and my expectations were more than met. Both rooms were beautiful. My room, the cosy double, was stunning. I felt like I had time travelled back to the Tudor times. I also grew up with horses so I loved the photos. The room had the most comfortable bed, an excellent fan, well stocked tea tray and fresh milk available. This is a non negotiable for me. We ate in The Grill. The food was excellent as was the service. No one rushing you, but someone always on hand if you needed anything. Breakfast was a similar experience. A fantastic buffet of pastries and cereals and a delicious full English. There were many other choices to suit all tastes. Something I loved was the presence of staff all around the hotel. You would pop around a corner and a well dressed, polite staff member would appear to enquire if you need anything or just to say hello. This type of service is priceless. The building is steeped in history and you feel it in each perfectly preserved room. I also had a birthday plates of treats to welcome me. I cannot fault a single part of our stay and will be returning soon.

What a beautiful, charming hotel. Me and my husband just stayed here for our honeymoon, and felt like we were in an idyllic little bubble the whole time! The hotel itself is so cosy and steeped in history. We dined in both The Tavern and Grill - both delicious. The staff were very friendly, and made our stay a real treat. A special thank you to Grace in the spa for a fantastic massage! Nestled in the heart of Broadway, the location couldn’t be more stunning. We went on some lovely countryside walks, and the scenery is breathtaking. Would love to return!

Had my fair share of drinks here in the past but today I had a family meal…4 generations breaking bread together how delightful! I went for the steak & ale pie as shown in the pictures. Removing the top layer of puffy golden bark was like opening a small chest of succulent melt in your gob prime beef which was raised and cared for by the lovely family at Lygon arms itself. I demolished the pie within minutes like a dog returning from a hot, sweaty, playful and wholesome walkies. I shall be returning to this gem of a spot at my earliest convenience to enjoy yet another divine meal!

Superb!! We did a Saturday night tasting menu. The most amazing tastes and food combinations. Highly recommend

We found this restaurant out of surprise and the food was very delicious (especially the bread that comes with the meal!)

Visited in January. Cosy coffee shop with lovely food. Not your standard bacon and eggs but a little more fancy with egg benedict, eggs florentine ect, cooked to my liking and was able to swap muffin for mushrooms. Proper coffee and well made. Staff happy and very helpful.

Fantastic High Tea for four. Great service, value and quality. And you were right I needed a doggy box. Highly recommended

Went for the Set Tasting menu on Saturday and it was fantastic. Friendly, down-to-earth service, unbelievable food and drink from a Michelin Star Chef, and a nice buzzy (but not too loud) atmosphere. Would encourage everyone to go and support this amazing indie business - just superb.

Just had a fabulous lunch here, if this place would fit right in in a big city for quality of food, service, at an amazing price. Excellently prepared menu, fantastic salads, pastas and risotto. Great coffee and selection of cakes, had three courses and coffee for £25 each amazing value. Everything well thought through from the butter and bread to the room layout, attention to the smallest details. Excellent food and service, I will be back!

A cozy, warm & friendly atmosphere welcomed us to this small, exceptionally clean and unusually but nicely appointed cafe. The friendly staff were attentive, polite & helpful. Facilities were a little unusual too but clean & well stocked although access not suitable for anyone with mobility difficulties (as down a two-flight staircase). We enjoyed promptly served drinks that were well presented & very nice. We didn't have to wait long for meals that were really nicely cooked & very tasty. The only negative was the menu was limited - unless you can enjoy eggs! Not aimed towards anyone on a low carb or low cholesterol diet, which is a shame because everything else really was very nice & they did do their best within their menu limitations to accommodate those special dietary needs. We were served with filling, excellently presented & flavoursome meals. Not the "Sunday dinner" type restaurant we initially hoped for prior to finding the place, but instead we were pleasantly surprised to really enjoy a well presented brunch in an upmarket tea shop aimed primarily to provide relaxing coffee breaks, afternoon tea or quick lunches - which they did beautifully. Overall an enjoyable experience in an unusual little cafe in the beautiful town of Malvern - don't miss them off your itinerary!

Come here for afternoon tea if you’re looking for a place of quiet luxury — calm, peaceful, and with a fantastic ambiance that feels like stepping into a experience from another time. We visited Buckley Manor for afternoon tea and made a same-day reservation through OpenTable without any issues. We opted for the cream tea, which was lovely. The tea selection process was a nice touch — they brought out a sample box so we could smell the blends before choosing. The scones were excellent: two smaller ones per order, served warm, perfectly balanced between flaky and soft. Service was adequate but not memorable. Our young waitress helped adjust the sun umbrella, which we appreciated, but she wasn’t particularly attentive or warm. That said, she wasn’t rude either — just somewhat indifferent. Payment is handled at the reception desk, which was a bit unexpected for afternoon tea. The Grounds were beautiful. We sat outside under the umbrella on a perfectly kept lawn, and it was truly the highlight of the experience. On a nice day, outdoor seating is highly recommended. The indoor area looked cozy and elegant, but the best tables are definitely outside. Overall: A lovely spot for cream tea with excellent scones and a gorgeous garden setting. Service could be more polished, but the ambiance makes it worth a visit. Confidence on my rating: - low. Have only been once and only had the cream tea.

Overpriced for what it is, don't go if you need strong wifi as data signal is very weak and wifi is very slow, and there is no AC in the room so don't go in the hot season otherwise. The restaurant breakfast was the same every day, no buffet, sometimes they run out of ingredients so have to make do with less (happened twice to us). Staff are friendly and want to be helpful.

Took the wife for her 40th birthday. A beautiful building in a beautiful area, the staff were amazingly attentive and literally at your beckon call. We had a lovely breakfast and a walk around the grounds before heading home and truly had a wonderful stay.

Very kind staff. My wife and I visited (as tourists) for afternoon tea with our 6 month old baby. She doesn’t cry, but does babble loudly and they were all very nice and attentive. Not all the guests there were as kind, but the manor staff were great. One woman even came out to meet our baby. Grounds inside and out are immaculate and the tea was quite good

So they have some very loud extractor machine for their fireplaces that creates a low frequency engine noise in the rooms. We stayed at a room where this noise was coming through all the time from 10am to 10pm. It is not what you expected for £400 a night when you came to spend a calm weekend in the countryside. Also the room did not have a shower handle. It had a bathtub and a power shower, but nothing else. If you do not plan to wet your hair but would like to take hygiene showers twice a day - there's no such option available. I think this room that we were given needs either to be sold for a price of a 2 start hotel, or be decommissioned. Giving people a room that the hotel perfectly knows has a constant noise pollution and doesn't have a shower - I don't know why hotel management finds it acceptable. Btw, we asked for the room to be changed and were told they were fully booked. What it concerns breakfast, the only bread they had to serve was the sliced toast bread (those horrible triangles yes). When I asked for a piece of traditional sourdough they told me it will take them 15min(!) to make one. Breakfast is extremely disappointing. You can see a pic of their "croissant" which is an insult to a most basic French pastry shop. And my poached egg appears hard boiled to me personally. Dinner was good.

Had a great Sunday Lunch here with 3 generations of family - menu was the perfect mix of traditional and modern - something to keep everyone happy, and the dining room and service made it feel special. Would definitely recommend for anyone that wants a special meal out, and the gardens and surrounding area made it into a great destination to explore.

Buckland manor is amazing! Incredibly helpful staff, food that is to die for, spectacular grounds( We took an amazing tour of the gardens and grounds with Thomas!) and activities for all seasons. Don't miss this place!

Quirky little place. Plenty of variety in food options. Scones and cakes were moist and moreish. Service friendly and attentive. Unusual gift options. Accessible parking nearby.

I visited Jelly Pickle Jam recently with my partner's sister for her birthday and I had a lovely experience. I'm coeliac and the waiting staff ensured that we had a gluten free afternoon tea, which was lovely. The waitress who served us and the owner were welcoming and friendly. It was worth the travel from Wolverhampton for a day out and something to eat in a safe place for me. The decor was quirky and interesting throughout the venue and there were lots of little treats to buy if yiu fancied something more.

We had an Activity experience and chose this venue to use it. We must say that it was one of the best decisions that we have made. We had an afternoon tea experience and it was superb. The owners were extremely accommodating and friendly creating a very relaxed atmosphere. We would thoroughly recommend JellyPickleJam to anyone that is in Evesham. Thank you for a fantastic experience.

This hidden gem is an absolute delight😍. Such lovely staff, gorgeous food and gentle atmosphere. Have been back a few times and always pleased. Vintage and storybook themed tearoom including Alice in Wonderland, Winnie the Pooh and others. Visually stimulating... always something to catch your eye and tempt. I only wish I lived closer.

Attended a wreath making workshop this evening, it was probably the most reasonably priced I have seen, everything was provided that you could ever have needed. There was plenty of guidance and ideas and to how to get what you were wanting. Atmosphere was lovely and the drink and mince pie were a delicious treat at the end. I’d wholly recommend to anyone.

Wonderful place. A hidden gem. Go here for a pot of tea and a scone or something more hearty. Great staff and really quirky decor. Lovely. 5*

We came in as a group of 4 for afternoon tea. This place has really nice food and the staff were really polite and apologetic during a very busy time! They didn't need to apologise for the wait, we expected it as it was quite busy but its always nice to hear that they appreciate our patience! Would highly recommend.

I have given 5 stars all round. Today my wonderful mum celebrated her 92nd birthday which occasioned our first visit for afternoon tea. The location is stunning. The warmth of the greeting was delightful, the ambience and atmosphere was second to none, and as for the food and drinks... excellent. Especial thanks to Harry for looking after us so professionally and mums birthday card was a lovely touch too. We will be back for Xmas. The Jansen family.

Great hotel with high quality, caring, and reliable customer service. Hotel room and amenities are second to none with the dining experiences always being delicious and consistent. I look forward to visiting the hotel soon and highly recommend to others.

Just home from celebrating our Golden Wedding Anniversary at Brockencote Hall the whole weekend was marvellous, beautiful room, delicious food,wonderful service particularly by Danuta, Renate,Luke and all their colleagues.

Very dissapointing visit, the foods was bland lacking creativity and very boring! The service was lacking personality and a lack of engagement with the customer apart from hello and goodbye. Such a shame as the venue is beautiful. Been a few times before but I fear this will be our last.

Visited for afternoon tea only. Was looked after very well. Food and service was good and prompt. Would certainly recommend to others

Lovely hotel, horrible customer service We stayed here last year and loved it so much that I regularly pop in for coffee or lunch on Saturdays when my daughter is horse riding nearby. My husband booked lunch last Saturday in the bar but we had to postpone as he was unwell. They refused to allow us move the booking out by 1 week and charged us £50 cancellation fee, for a bar lunch booking, not an afternoon tea cancellation which I could understand but a bar menu???? Not a nice way to treat your regular customers. We pleaded with them to postpone the booking by 1 week but they wouldn't budge. So we won't be back. Ever again.

I was so pleased to meet Zia she is such a amazing staff she went out of her way to keep us on a amazing meal tonight I would recommend this place just for having staff like Zia she is amazing

Stopped here for lunch during the week with my wife and ordered a starter and main course for the two of us. I wax told by a somewhat standoffish waiter that the food would all be served at the same time , starter and main course together. When I questioned this i was told that’s how the kitchen operates and end of discussion. As we were having a salad for main course k let the matter go, presumably if I had ordered a hot course most likely it would have been cold or just warm and unacceptable. I would have been within my rights to send it back to the kitchen . They seem to be providing a service convenient for the kitchen rather than the customer, unlikely to return .

Let's start by saying I have great affection for this place. We had our wedding reception here and we've been numerous times over the years. On Sunday we went for a hike up to Broadway Tower and then came down and fancied a bite to eat. It was around 1.00pm, there were many empty seats in the dining room, plenty of seats outside, and even in the bar. I asked if we could place a food order and have some drinks. The man behind the bar said ' we are not serving walk-ins'. No apology, no reason, Indeed he said this quite gleefully. He seemed happy that we would just walk straight out again. I see similar reviews on various sites recently and wonder if this is a rogue member of staff or someone implementing a policy. Either way the result is the same. We went elsewhere and will do so again in the future.

Am here on a short break and am so pleased I chose to stay at the Broadway Hotel. The staff couldn’t be more friendly and helpful. The hotel itself is immaculately clean as is my room. Tea, coffee facilities are all of top quality in my room along with delicious biscuits and glass bottled water. Breakfast is cooked to perfection and every item of the best quality. I highly recommend this interesting hotel, which is right on Broadway’s beautiful High Street. I only wish I was staying longer

Just arrived home after our short break The Broadway Hotel was everything we’d hoped , located in a stunning setting, our room (Desert Orchid) was perfect overlooking the beautiful gardens the hotel is well laid out with rooms away from bar and restaurant areas, our meal was fantastic as were the staff that looked after us especially Danielle (attentive professional) a real asset , our breakfast equally as nice freshly prepared and piping hot. Ladies on reception warm and friendly and nothing is a problem. We thoroughly enjoyed our stay and definitely be back . Good work guys 👏🏻

Starting with the location. This is fab for Broadway, situated opposite the Swan pub. It has a private car park and barrier access for overnight residents only. The spaces are tight so be aware of very large cars . Lots of outside sitting areas for drinks and food in the summer. Inside the bar is great with complimentary WiFi and plenty of seating - large open fires give a rustic feel for the place Reception is staffed and the main front door locked after a certain time for overnight guests and a key is provided Rooms are functional and have all you need including kettle - nespresso- safe - water and tea coffee. Bathroom had a full bath with shower and molton brown toiletries- bath robe would have been nice but not available Breakfasts were good and the staff there very helpful - lots of choice from standard full breakfast to cereal croissants etc We enjoyed the stay and the location

My friend and I dropped in to the Broadway Hotel for a drink on our first night of two in the area. Really liked the atmosphere and so we booked a table for the following night. Conor seated us and gave us flawless service all night. He and all of his colleagues were smart, friendly and relaxed, making for a really enjoyable night all round. Thank you!

We went for afternoon tea. The drinks were great and the setting was perfect. But give yourself plenty of time because the service was very slow indeed, though fine when it eventually happened. But if you are in no hurry it's a great place to sit and relax

A good place for families to visit, the playground is shaped like a tractor and great for kids, there is also a small soft play for under 5s. I was expecting the area where they keep the animals to see to be bigger, it's not much bigger than a standard field with mid sized pens for the goats, cows and sheep. There is a fairy trail and a few peddle for carts for older kids. There is nothing wrong with the place, everything there was very good - but for the ticket price I was just expecting a bit more and left feeling a little disappointed at the size of the place. Maybe I would have felt better if we'd manage to to the walking trail to salwarpe but as this appears to be mainly on public footpaths I could do this anytime without having to pay for entry

Wonderful day out! I will say the place is very hilly so if you're someone with mobility issues this is something to take into consideration. It's also a cashless venue. If you're just visiting for ice cream there is a lovely little playground out front with some benches. Inside, the cafe is a good size with a small soft play area for under 3s. The food and drink was decent, touristy prices of course. On our visit they had a bubble area set up which the kids loved! The main playground is just lovely with lots for the kids to play on, there's a big zip line off to one side and 2 bouncy pillows to the other. By the entrance there is an area of ride ons for smaller children. If you head past the zip line you'll find a space hopper race track, haybale climbing and go kart area. There is also a fairy themed walk and of course farm animals. For an extra £2 each you can tractor ride round to :gnmmnm0?..see

Spent a day here last week with my home education community. Beautiful farm with lots of activities. Icecream and salt workshop was fantastic

Not many animals, the animals didn’t seem well cared for, with just a empty fenced field with a water bowl and one hut, no enrichment, highland cows were matted and the sheep looked so overheated as seems they missed a shear. The chickens enclosure was a small shed and too hot. Mainly just play equipment for kids and ice cream

Went to ChurchFields as part of a school trip, we were thoroughly impressed with everyone there, great facilities perfect for the children and great fun! Would highly recommend coming here as a school trip, or just with your family.

My first question when I take my family anywhere that's ticketed is 'what are we paying for?'. Whether it's a unique experience, animal encounters, or even large spaces to explore, I hate paying for something I can do for free down the road. We live less than 2 minutes away, and Churchfields has it's positives as a free place to visit, the cafe is great and the ground are kept nice. However that's about as much as I can say about that part. When it comes to the 'farmpark', all I can use to describe it is dissapointing. What we paid to do amounts to a play area and few goats/donkeys/sheep. There are no animals to pet to get up close to, no indoor or barn areas to play, no staff around to ensure people are having a good time, and it's all set on a super steep incline and many older or less abled would not even be able to cope with. There are a few places in the area that are FREE that offer way more to do than Churchfields. By a long shot. At the end of the day we would have had more fun at the local park and been nearly £30 better off. I feel like we've wasted our Saturday, my kid was bored and asking what else there was to do. Yes there is what they call a fairy trail, but we have done it several times and it never changes, she's bored of it. It feels like they put all their budget into the new play area and thought that was enough to charge people, but it's just not. I would have even given points for food, but it's so over expensive we didn't bother. I think Churchfields owners want to put as little into the customer experience for as much profit as possible and it shows. I feel scammed.

My first visit to your farm with my 4 year old grandson. What a find. Feeding the lovely animals was a delight. The play areas are amazing. The maize maze was just fab …. Thank goodness for a map… I’m glad I had a pen to track our routes… surprisingly disorienting… maybe the loan of a pencil at start would be a good idea Lunch was perfect. Kids lunch bag ideal All staff were delightful attentive and very smiley and engaged beautifully with my grandson who is a little shy ! What a find. We’ll be back. Well done to the whole team

As with our stay three years ago, the hotel was immaculate and quiet, and the staff were welcoming and friendly. They even went to the trouble of ensuring that we had the same fantastic rooms as last time. Dinner was excellent. And Eckington itself was bursting with roses, honeysuckle and bird-song.

What an incredible visit to the Manor today. A special Birthday lunch for my mum, motivated by Professional Master Chef Winner Mark Stinchcombe's fantastic cuisine artistry. And we were not disappointed. Mark's menu creation and delivery were outstanding and the team looked after us so well. The food was Michelin standard for sure. In the gorgeous village of Eckington a visit here for lunch, dinner, an overnight stay or a cookery class will reward you with full bellies and joyful hearts. Thank you to you all.

Ensure that you request a room with a window. We stayed at the Cyder Mill, which we booked in April and visited in July. We were told that, as we were last to arrive, we had been given a room with no windows. It was 28 degrees in the room, and as my husband commented, it was the prettiest hellhole he had ever stayed in. There was a fan in the room, which did not help. We were pleased that we only booked one night. The food was OK.

Oh my goodness!!!! Wow, wow, wow On a business trip and needed a room for the night and stumbled onto EcKINGton Manor! Friendly professional welcome into a beautifully appointed room with hand painted and embroidered wallpaper. Then could not believe our luck to have a Tasting Menu and Wine Pairing. Frankly it's just one of my best meals ever ( sorry I have a few) the food was exceptional and I can add the best meal i have had in years. THANK YOU SO MUCH

Very beautiful historic Manor house set amongst the South Downs and in lovely grounds. In easy driving distance of Glynebourne Opera. This accommodation is only offered during the Opera season Excellent service by the owner, catering for individual tastes and requirements. Highly recommended.

Stayed one night with an evening meal. The accommodation was fine but the food was not. My wife had fish main course, the seafood sauce was so strong that she couldn’t taste the food and left most of it. I had pork belly which was tasteless as were the potatoes. The wine we had was overpriced and mediocre.

Another great stay at EM. The tasting menu on the Friday night paired some delicious food and marvellous wines. All served with helpful introductory comments from Mark and Matt.

I had high hopes for this place. Firstly the positives; the club sandwich was delicious, they had a wonderful selection of tea to choose from, the cheesecake was yummy, friendly staff, the cream tea looked picture perfect and the atmosphere was lovely. Negatives; someone had booked us in for the wrong day (thankfully they had a table spare), there were dead crane flies all along the windowsills, the scones weren't the best (they were warm but felt doughy and undercooked so they wouldn't break apart like good quality scones do) and the jam was disappointing (I expected more of a conserve but it tasted like a overly sweet jam which made finishing the scones Impossible.) With the cream tea, I was served two small scones. One decently baked scone would have been better. It's a cute tearoom with lots of parking but it lacks the charm of a tearoom. If you're looking for fancy teapots and pretty china cups to complete the real afternoon tea experience then this isn't the place for you.

Went for afternoon tea with my daughter and friend as part of birthday celebrations. The positive; Lovely assortment of teas which when offered a refill we could change flavours. Delicious quiche. Sandwich bread nice (although fillings were a little basic and 4 small quarters only) Friendly waiter. Nice meringue and blondie The Negatives The scones. They were dreadful. Had obviously been in the freezer, reheated leaving them dry, virtually like a biscuit. They were also tiny and honestly either one bigger one, or two of that size would be better. Could have done with a bit more cream and the jam tasted like Tesco basic rather than locally made. The salted caramel cheesecake, none of us ate it as it was unpleasant. The panacotta was fine, but a weird choice for an afternoon tea, especially as there were several nice looking cakes on the counter. I would have said something as we left, but as we had to prepay there was absolutely nobody around to speak to on the way out. All in all felt a bit disappointed. It definitely looked nicer than it tasted as you can see from the pics

Visited today for lunch with my Mum. The cafe is in a lovely, countryside location and is cosy inside. They offer table service. I had earl grey tea which is a loose leaf tea and full of flavour followed by the bacon, brie and cranberry baguette. The portion size was great, delicious food and excellent value for money.

I had sausage egg and chips. Sausages and chips were very nice. Two others had a jacket potato with bacon and brie. Again they enjoyed their meal. Atmosphere was good. Service was good. Price per person with one drink each about £13.

Had this been our first visit to The Twisted Spoon, we likely would have been quite happy with our breakfast. However, as returning customers who've enjoyed breakfast here on and off for a few years, we couldn't help but notice some changes that took away from what used to be a standout experience. A minor gripe to start: you used to include unlimited tea or coffee with breakfast, and there was a nice option to upgrade to a frothy coffee for a small fee; great value and a real draw. Unfortunately, that's no longer the case. While we understand the pressures of rising costs and the challenges facing small businesses, it’s still a bit disappointing to now have to purchase tea or coffee separately. The main letdown, though, was the sausages. The bacon remains excellent, but the sausages have clearly changed; they've gone from delicious, butcher-quality to something that looks and tastes overly processed. It’s a real shame, as this change really brings down the overall quality of the breakfast. We'd love to see you bring back the original sausages! One more thing sauce sachets are annoying. They're wasteful, hard to open, and not very user-friendly. A shift to bottles or refillable options would be much appreciated. That said, the service remains top-notch. The staff are friendly, attentive, and professional, which we really appreciated. These comments come from a place of past admiration; we’ve seen how good it can be here. We'd love to see The Twisted Spoon return to the high standard we remember, especially when it comes to the little touches and those all-important sausages!

Lovely welcome , food wasn't the best ! Fry up swimming in grease. The steak sandwich was not pleasant steak tasted cheap and not cooked properly. The place needs a good clean was very grubby ! And I know you can't help it but the wasp infestation made it unpleasant inside and out ! Very bizarre set up as its a pub and tearoom , I think doing one or the other would make more sense and do it really well . They do cater for gluten free but limited choice .

Had a lovely breakfast with my husband. The bacon was divine, my husband said. The cheese scones was very fresh and warm, delicious!!! We really enjoyed that!!!! Thanks

Lovely pub,good beer if a little exspensive but very nice to sit outside in the summer. Edit...dropped my rating as went back the weekend as wanted a coffee...paid 3.50 and got awful coffee in a paper cup...asked the manager that for the price could I at least have it in a mug or cup...he gave us cups to pour it into but had literally less than 1/2 a cup of coffee served...happy to pay premium for coffee but expect premium quality and service...definitely room for improvement.big mark up on coffee so no need to be tight

Didn't eat but was made to feel very welcome, a real home from home for a few days. Great beer, well kept.

Nice outdoor area..currently selling real cider in boxes..dogs welcome and car parking available.

We stayed for two nights at the Angel, the accommodation was very comfortable, clean and well presented. The staff are very friendly, helpful and happy. We were made to feel very welcome. There is real ale on tap which was very good. It is great location to stay if you are a fisherman as it is situated very close to a variety of great fishing on the river Severn

Stayed over for one night, room was clean and tidy and had a great bathroom, with a proper bath, we had a great friendly welcome off the chap from the North East, who had also altered arrangements for us at short notice, really idyllic location, tucked away on the riverside, with a small car park for patrons. Had a good night's sleep too, would definitely stay again and next time make sure I'm not driving the next morning so I can have a cider of two! Thank you

My first visit to the premises. what a welcome we got. And Very friendly the owners were, they could not do enough for us. Thanks Bob. the food was phenomenal service at the bar was fantastic. Our Bedroom was brilliant. absolutely fantastic and very handy for shops great for families great for everybody something within walking distance for everybody to do..

Great Riverside pub! Have a beer and watch the River Seven go by... Returned again recently and it's still as good. Lovely sunny day and watch the river go by...

The restaurant food was good although they don't do sandwiches . Very quick service. The gift shop was great, as we're the Chocolate cabin and the glass blowing, but sad to see some places not open

This is a beautiful tranquil place... We went on Saturday, the sun was out and we took a ride out to Bromsgrove. This place has A selection of artisan boutiques along with huge grounds and a picturesque seating area around 2 Duck Ponds... There is a licenced bar and cafe We had some food and drinks... This was A little expensive to be fair £14 for 1 cup of tea, 1 cup of coffee and a single slice of Apple pie with a small scoop of ice cream... Free car park and entry made up a little towards this It was a really pleasant place to visit and take kids to feed the ducks... They are quite tame and enjoy the seed bags you can buy for 50p There is a place to buy flowers that looked really well priced "The plant girl" (shown in photos)... The artificial cats were really striking and the plants looked fresh and vibrant and had some good prices. The glass blowing shop was interesting to watch them heat and shape the glass, with lots of trinkets to buy... Again quite expensive on the face of it but unique items often are. The bakery shop (Dalish Bakes) had some amazing hand made cakes, Ali was an exceptionally skilled baker (photos) I will have to order the bouquet of flowers cupcakes for the next special occasion. They are registered for civil ceremonies here and the back drop would be ideal for our wedding... The tent was up and the tables laid out for a 50th birthday party and it all looked fantastic. It's a great way to spend a few hours grab some food and fresh air... For walkers there is a 6 mile route around the estate and dogs are welcome. There are also horses and cows in the fields next to the duck ponds. Great place for fresh air and walking with the children.

I hadn't visited the Jinny Ring for a few years but decided to meet my family there this week for a look round and a visit to the cafe. I have to say the whole craft centre looked very run down. The main shop which used to be a welcoming outlet with some lovely gifts is now a cold, run down mix of over priced pictures, cards, and second hand clothes, (that many had seen better days). We then decided to visit the cafe where the prices were extortionate, we ordered two coffees, a pint of beer and one slice of cake the total was £18, my coffee was cold and the cake ( which wasn't even homemade for £4.50 a slice)was dry. There were no hot food options until midday and to be honest £17 for fish and chips I wouldn't of paid anyway. We sat outside as the sun was shinning enjoying the view and the pond but then we noticed a nice big sign on the table asking us to clear the tables ourselves!!! I won't be returning here, extremely disappointed.

It was first time we had been there ,what a lovely place, the cafeteria is lovely inside. The staff are very friendly and helpful, very clean and well presented, lovely views of the Malverns,all shops went in there products very well made, from making pottery, arts, hand made chocolate, craft beers, jewellery, and lovely grounds. What more would you need. Thank you from Graham and Valerie.

The craft shops are wonderful. For the first time in my life I wanted a tiara, they were so beautiful! Watching the glass blowing was amazing and my grandchildren loved the escape room. Then we enjoyed the best Sunday dinner. There's also a lovely garden area to sit or walk around. We will be back.

I had a lovely time this afternoon. Mom and I went to the restaurant/cafe. The food was lovely, and the staff were very helpful. I had a cake to go, with I had at home with a nice cup of tea. My mother and I also bought some very nice chocolates from the on-site chocolate tear. I also enjoy seeing all glass objects at the glass blowing shop, the ceramics at the pottery shop, and some inspiration art in the art and craft shop. All in all, it was a very enjoyable afternoon.

This beautiful place could be so much more. It feels unloved and undermanaged. The craft ale, glass blowing and chocolate shop are fab welcoming and knowledgeable independents. The cafe- had the worst coffee (vending machine), we didnt order food -it did not look appealing. We won't be returning to the cafe.

St. Peter's Garden Centre is a great place to visit. There is a lovely café, an important one, with gluten-free cakes, a small selection of plants, and various other items available. I really enjoy visiting here. They also have a few pigs, a charming barn, and a variety of plants and garden features.

Popped in for a walk around and was amazed at what was there. A few farm animals and nature walk for the kids, outdoor cafe with huge bacon sandwiches and ice creams for the adults! A wide range of well priced items from the usual plants through to clothing, food and children's toys. They literally have it all... Well almost!

A bit on the pricey side, BUT a lovely little walk around the garden for little ones and the staff in the cafe were absolutely fantastic! They were so welcoming and made me feel at ease to enjoy my coffee and cake with my friend, whilst my little ones were entertained by the colouring sheets/crayons available and playing with their babies in the high chairs, which the staff kindly offered to them. They really were very attentive and quick to clean our table before I did, as we started to pack up and leave. Brilliant customer experience! Thank you! :)

Loads of choice. Very well looked after and healthy plants. Picked up 2 beautiful Japanese Maples and then window shopped the quality garden furniture. Looking forward to our next visit.

A lovely place with a great selection of house plants, perfect for brightening up any home. They also offer fresh and tasty products – everything is of really good quality. Definitely worth a visit

On arrival we were directed into a cold marquee, told to order via an app that we had to download....tried but failed. On the end we ordered at the counter 2 bacon breakfast sandwiches on granary which arrived on what appeared to be a pasty, unidentifiable type of bread that clearly wasn't granary. In fairness, the waitress said we could change the bread but we though we wouldn't cause a fuss and said leave it as it is. What a mistake. It was like yesterday's loaf with a tough crust and doughy texture with lashings of cheap margarine that over powered the taste of the sandwich, and greasy, tasteless fatty bacon....needless to say, we won't be returning.

Just popped in for a wee and a coffee. An excellent establishment. It was a shame that Dr Poo arrived in his Turdis, and started pumping out the septic tank but hey ho, you can't win them all. The cheese scones looked excellent but due to olfactory overload, I couldn't actually taste it.

Waited around 45 mins for lunch when i visited today with my Mum. The chef apologised for his lack of experience cooking quiche - but it was delicious! Everything was freshly cooked and salad freshly chopped. Mums fish and chips were lovely and we were allowed to 'takeaway' what she couldn't manage. Staff a bit slow on offering extra drinks which i would gladly have purchased on such a hot day - but i bought extra quiche for mum to take home and a chocolate orange brownie and apricot flapjack which were very moreish. Altogether a very pleasant lunch - we will be back ( knocked off one star as i was thirsty - and staff not as attentive as we hoped)

We walked here from our house in Evesham (45 mins). We knew it was here from previous visits to the outlet but had never been. Very cute little place; we had the Vanilla Latte, Ginger cake and cream tea...all of which was delicious and well priced! It was the perfect stop after a nice little walk! We'll definitely be going back to try out some other items off the menu!

Lovely cafe with friendly welcoming staff. Well stocked with a large range of cakes and hot or cold drinks. Breakfast and lunch menus both looked delicious and if in the area again will definitely return to give them a go.

Popped in yesterday for a coffee after walking the dog. Lovely friendly staff and great coffee. My partner had a sausage roll which he said was really good. The sweet treats looked amazing but I was didn't try on this occasion but will definitely return!

Have been coming to The Potted Pantry for a while for a lovely breakfast or lunch. There are social distancing measures in currently and one from your party must fill in track and trace details as is normal now. Staff are friendly and polite and service is quite quick. I'd recommend it.

A lovely coffee shop with delicious sausage rolls and selection of cakes. Well worth a visit.

We came across The Potted Pantry whilst cycling the Cotswolds. A great find and the food and choice of foods were great. Highly recommend 😋

I had made a reservation for a meal tonight for 4 people at 6pm for my son's birthday through a Groupon voucher. After a 30 minute car journey to get there we arrived on time , only to be told that there was no reservation on the system for me . Apparently all Groupon bookings have been cancelled, but no one had bothered to inform me of this ..... I had even rang your hotel on 29th September at 08.45 and spoken to a gentleman on reception to make sure my booking was definitely confirmed, and was assured it was . We were all very disappointed and to be honest the receptionist was not extremely helpful and the only person to apologise was the lady that was training with him . I don't know why all Groupon bookings had been cancelled, but more communication and better customer service in the future would be beneficial to customers and your hotels reputation.

Hotel staff are lovely, the dog gift and bowls was a really nice touch. Unfortunately the food and drink are very over priced, and the place is old and tired. The room was nice but need abit more attention when being cleaned. Even with the downfalls we would return as it was perfect for the dog.

Where do I start. Awful experience. The hotel is woefully understaffed, with the few left doing their best. Over an hour to get starters and then an hour for mains. No food or drinks available in the afternoon. Breakfast was below average. Glasses were dirty, whole hotel was grubby. Had to pay to use the pool. Event on the Friday night got out of hand and they didn't have the staff to manage it, resulting in 10 police turning up. No apology or acknowledgement from management, a delightful experience for my father's 80th celebration!

We came here for afternoon tea using a Groupon voucher. They couldn’t accommodate our first date as they said they were overwhelmed so we had a 2 month wait. On the date of our afternoon tea we arrived and waited to be greeted at the desk. After using the hotel phone we went to find someone to ask about our booking. We were told there was a wedding and someone would be with us shortly. After about 5 minutes a member of staff came and told us that they had tried to contact us as there was a problem and could we come back at 2.30 ? We had our granddaughter with us who needed feeding. We said we would wait as there was nowhere really to ho. My sister asked if we could have complimentary drinks while we waited. We received them shortly after. At 2.30 we asked a member of staff how much longer. We were told not long. At 3pm we were finally greeted and taken to a conservatory area with some other diners who had also been waiting since 1pm. Although the room was pleasant we looked out on to a scruffy seating area and the windowsills had dead flies on there. On a positive note the food was freshly made and the staff were attentive. With some attention to cleanliness and better communication I would have given it a 4.

Save your money and go elsewhere. Staff don't have a clue, food was very poor quality and tasteless. Limited staff working and bar prices are a joke. The place from the outside looks nice, but the inside needs updating, public toilets were bad, had to dry my hands on my trousers as the dryer didn't work. Urine all over the floor so obviously not monitored, you are then walking urine back into the venue!!! Basically, all the reviews on here seam to be correct, they cannot cater for large events, understaffed and overpriced. Would not recommend to anyone to be honest, don't be let down by this establishment.

Purchased a Groupon afternoon tea for my moms birthday but when trying to book in have been told all vouchers have been cancelled by management and they can’t help - directed to Groupon for a refund. Really disappointed in the customer service experience and will not book anything at this venue in the future!

Absolutely awful. Was there for a friends wedding. We booked a room which all of the wedding party were charged incorrectly for. Each person had a different price when some had the same rooms. Rooms were adequate. Ours were clean but some of the party had extremely dirty rooms. As a wedding venue it is terrible. Doesn’t look good. Jobs not completed and very dirty with a bad damp smell through the whole building. Service for the dining part of the reception was extremely slow delaying the whole reception of the wedding. Staff were extremely rude especially the man manning reception. Wearing a blue tie with glasses. His attitude stank and didn’t want to help in any way shape or form. The hotel itself is understaffed and not very well managed. Bride and groom were promised a chat with the GM who’s as nowhere to be seen. Although food was good, there wasn’t enough of it. Drinks were extremely expensive, and once again we were charged differently each time we went to the bar for the same drinks. Breakfast was very good on the other hand. Hot and fresh and very good quality. For £130 for a room for one night, we were still charged to use the facilities on sight. I.e pool and steam rooms. Facilities in the hotel were not good at all. No toilet facilities downstairs by pool. And general hygiene was not good at all. Overall I would not recommend stourport manor to get married at or to stay/dine. There are much better places for much cheaper. DO NOT GO. If the hotel can be bothered to read this review then please take note and shut the doors and rethink your business plan. Not good at all.

I wasn't going to leave a review but now feel I will after I sent a complaint email and haven't had a response. I visted the team rooms on Saturday with my friend and we had the terrible experience. We ordered when we arrived hot chocolate and toasties. Service wasn't the best and my hot chocolate arrived in a broken mug (chipped on the base) I cut my finger on the chipped edge. Not wanting to make a fuss, I didn't say anything. We waited for our food but it didn't arrive. We had finished our drinks and some 25 minutes later we were still waiting for our food. A lady who had been waiting since we arrived hadn't had her food either. She was a diabetic and would have left but needed to eat. I asked for the bill paid for the drinks only and left. The biggest issue for me was the atmosphere caused by the staff in the cafe. I'm unsure who the manager was or who the owner is, but I was shocked by the behaviour of the older staff present. One lady in particular was foul. Shouting from the back of the shop to the front of the shop to the staff over our heads. She was you rude and had no respect for the customers. At one point she was clicking her fingers at the staff. Totally shocked by this ladies behaviour. We came in for a chat and the tension caused by this lady was horrid. The noise levels caused by this lady were shocking. She was dragging a table along the floor behind me and talking really loudly on her mobile phone.

Nice place, top quality produce, very friendly and pretty reasonable, quality is better than quantity. Will visit again. Attention to detail

Very clean, lovely staff who were very considerate as I am now Registered Blind. The cheese & tomato omelette was lovely as was the hot chocolate with whipped cream & marshmallows (sometimes you have to have an indulgent treat). The toilet was clean too. I highly recommend them - the best cafe in Bromsgrove.

What a fantastic place, nice and quiet for a relaxing cup of tea with a partner or friend. Love the theme of the tea room. Staff are absolutely amazing, friendly and the service was brilliant. Food was great and catered for a slightly off menu meal 10/10 Highly recommend a visit.

Hadn't been there since it changed hands, but was well worth the visit. Staff very friendly and welcoming. Had their homemade carrot cake which was lovely

So glad I had seen this place on Facebook and decided to visit. Gluten free options for sarnies are good. I decided on hot chocolate and a jacket potato with cheese and beans and it was fabulous. A perfectly cooked potato inside and out! The hot chocolate was so delicious I went back the next day for another and it was lovely to be recognised from the day before - great customer service :) Look forward to trying more there 💕

Best cappuccino and latte we'd had in a long time, love atmosphere, served very promptly by great staff 100% recommend.

What a wonderful relaxing stay at Dormy House hotel! The staff throughout are fabulous and nothing is too much trouble. A wonderful welcome from Amy on the front desk and then a blissful couple of hours spent in the spa. The food was delicious and there are so many beautiful areas to sit inside and outside and take in the atmosphere. Our room was a splendid room and it was comfortable and extremely well equipped. They have thought of everything. Lots of beautiful additional touches as well such as the complementary toiletries and a little sweet treat to celebrate our anniversary. It felt like a luxurious stay, without the pretentiousness of some hotels. You were encouraged to relax. One night was not enough! We will be back.

We absolutely loved our stay at Dormy House. From the moment you walk in you feel at home and relaxed. The rooms and decor are beautiful with a modern country vibe and have everything you need. The food at both the shed and back garden was delicious! Especially the cream tea. The spa and pool has a really nice relaxed feel. We had a couple of spa treatments and all of the therapists were very professional. We definitely would like to come back again, it felt like a proper escape!

We stayed at Dormy House for five nights in Studio 42, and it was a wonderful experience overall. The Room: Studio 42 was spacious, beautifully designed, and full of thoughtful touches — from the full drum kit and vinyl player to the sound system in every room. It even had two toilets, which was surprisingly convenient. The bathroom featured a modern setup with both rain and handheld shower heads, excellent water pressure, and precise temperature control. Everything about the room felt carefully considered and of high quality. Complimentary snacks and drinks were provided, the room was spotless, and the cleaning staff were consistently warm and friendly. The Service: Service throughout our stay was fantastic. While the team seemed small — often just one or two receptionists — they were exceptionally friendly, knowledgeable, and eager to help. They assisted with dinner reservations and even offered complimentary rides within the property. The Food: Breakfast was classic English fare, served in a lovely setting with attentive and cheerful staff. The Spa: Though on the smaller side, the spa is very well equipped — featuring a steam room, sauna, warm and tropical showers, and even a snow machine! It’s compact but thoughtfully designed and never felt overcrowded. The Grounds: Beautifully maintained, with complimentary electric vehicle parking available. Minor Notes: There’s no elevator, and we arrived with heavy suitcases that had to be carried up the stairs. There weren’t any male staff around at the time, so I felt a bit bad watching the female staff struggle to help us with the luggage — but they were gracious and insisted nonetheless.

My husband and I stayed here for our first anniversary and it was absolutely perfect. From the warm welcome to the thoughtful surprise of champagne in our room, everything felt so special. The whole spa experience was fantastic, especially the unique Snow Rain and Forest Shower, topping it of with the Dormy Head Spa Treatment and afterwards a Smoked Salmon and Cream Tea at The Greenhouse. We really Dinner at The Back Garden was another highlight – the atmosphere was lovely, the staff attentive, and the food super tasty (the pork terrine was delicious). The location was easy to find, though we wished there had been easier access to walk around the estate. Overall, every detail made us feel cared for, and we left feeling completely relaxed. We’d love to come back again!

I have just had a spa treatment with Becca at the Dormy House Spa. Having had many treatments over the years I can honestly say this back treatment was executed superbly. Becca is an outstanding therapist. Amazing. Thank you Becca, you have enhanced my whole experience at this beautiful hotel.

Me and my girlfriend stayed there recently for her 30th birthday, the staff were great and made our stay extra special. It was quiet but we both needed that! The food was amazing and there were lots of things for a gluten free/vegetarian person. The only thing we were a little disappointed with, was not being able to use the spa for longer than 11am the following morning.

Myself and my partner visited this hotel and we enjoyed every moment spent there. I cannot recommend this place enough everything was spectacular. The service and staff were exceptional. The decor and environment were to the highest of standards and cleanliness. The addition of lovely little further touches were greatly received. There is not one thing I could complain about and Iv been known to be picky. I look forward to our return to this beautiful hotel ❤️

Really nice hotel, plenty of parking. Helpful and friendly staff. Just outside Worcester. Decent sized room with all of the amenities. A great spa is attached and can be used by hotel guests. Very nice breakfast. Not a five star on this occasion as there were problems with the hot water that weren't addressed. We also booked 1 double and 1 twin but were given 2 doubles.

The service at Bank House was above the four star level. Nicole on reception went above and beyond to look after us. The staff in the restaurant were incredibly helpful and friendly too. The rooms vary- some have better beds than others, but all of them are clean. The spa facilities are really nice, and the pool has designated hours for children so you can use or avoid as necessary. The food in the restaurant is stellar - far above expectations that the site might suggest, and dinner is accompanied by a wonderful live pianist - I regret not having cash with me to tip as he was incredibly welcoming and set the mood perfectly. In all a fantastic stay, convenient to Worcester and a wonderful family stop over.

My bridal party and I stayed here for my wedding. My goodness the staff were fantastic!!! So lovely, kind, happy for us! We didn't get married at this hotel but nevertheless they treated us like we did. Such good communication too via email (because I mucked up my bookings!) they were fantastic. Breakfast was also wonderful and fresh. The bar late night let us stay up and just simmer down after a long big day. Honestly, I cannot fault the place whatsoever. The penthouse room is absolutely amazing. Thank you to all the staff who made our magical day even more wonderful. Amy (stayed 3rd/4th July 2025)

Very lovely hotel. Perfect for families with young kids. Swimming pool and spa services were spotless and our toddler had the greatest of the times. All the hotel looks very clean and very well looked after. We had dinner and breakfast there and the quality was really good. The Restaurant was very welcoming and the service was really profesional. We will highly recommend the whole experience to everyone, specially tired mums to send the Dad to play to the swimming pool while we sunbed. Hopefully we will be back soon!

Just returned from a wonderful 1 night stay. Everything was perfect. Our room was amazing, we booked a Spa Suite, it was huge, perfectly clean and the amenities were lovely. Temple Spa toiletries and a Nespresso coffee machine especially stood out. We had a very relaxing time in the thermal suite and around the pool. The Sportsman's Bar is a lovely space, we had drinks here before and after dinner. Great selection of drinks at very good prices. I had an excellent Espresso Martini for just £9! Dinner in the restaurant was perfect, the food was incredible and the staff very friendly and attentive. The grounds of the hotel are so beautiful and well kept. We really enjoyed our stay, we only wish it had been for longer but we will definitely be back.

Overall the hotel is acceptable, clean and friendly staff, evening meal and afternoon in the restaurant was very good. The mattress is appalling, old spring Mattress and sinks completely when sat on, needs changing immediately. Breakfast was very bland. No plugs next to the bed! There’s little security, can walk all The way to the rooms without using a key card. Walls also a little thin. Old style hotel, good if you like that.

Stayed here for a business trip for one night only. The building is absolutely beautiful and so well maintained. The rooms are very large and also kept clean and fresh with a large selection of tea, coffee and fresh milk. (NO PLUGS IN REACH OF THE BED HOWEVER... AND THE LIGHT SWITCHES FOR THE LAMPS BESIDE THE BED AREN'T WITHIN REACH!) So you have to get out of bed to turn the lamps off. Absolutely beautiful spa and pool which smelt lovely with all the essentials oils lingering in the air. Very clean changing rooms and spa reception. My only reason for giving 4 stars and not 5 is the evening meal was at a Wetherspoons standard. There was a large bus party that were staying at the hotel and they seemed to throw the flow off course by having the staffs full attention. 3 members of our party had their starters completely forgotten about. 4 of our party ordered the steak. It was bone dry, stone cold, thinly cut and far too over cooked and our chips were also absolutely rock hard and COLD. For £36 a steak I would expect a lot more. As I said it was more of a pub restaurant standard and it's a shame. The waitress serving us was so apologetic and professional and offered us or anyone in our party who was unhappy an immediate replacement but I don't like to waste food & ate it anyway. She was very sincere and couldnt do enough for us. She had blonde hair and knew the gentleman who was taking us out for a meal. Fortunately we weren't paying for our meals as it was a business trip but had it been a personal visit I'd have expected a refund. I think training or improvement needs to be made in future if there is a larger party in the restaurant to make sure the other tables are also presented with good quality food. The cocktails were very nice and presented nicely. Breakfast on the other hand was absolutely DELICIOUS! A large spread with hot bacon, thick sausages, 3 different eggs, pastries, fresh juice and yoghurt. Overall a great experience! We will be returning and would like to give the restaurant a second chance when we do as all the staff were so friendly and welcoming. Thank you for a pleasant stay.

Not impressed with the sandwich fillings. Customer service was poor, they didn't check on us. They only had a limited selection of teas and you had to pay extra if you wanted more tea. Also, they couldn't accommodate a savoury tea for my husband who is diabetic. Considering the price, we were disappointed.

When we arrived we wasnt sure where to go as online says its in the conservatory but was taken into the restaurant. The restaurant Staff then sat us and was nice, friendly and polite. Was given our chosen tea once we was seated and the girls given there milkshakes which they loved. I later asked for another tea which we never received and I also asked for a jug of water at the same time which took a while to get but we never received anymore than 1 pot of tea each. Not sure if there is a limit of 1 each or if they just forgot. The kids afternoon tea is lovely and so cute for them both my girls really enjoyed it. The adults afternoon tea the sandwiches weren't anything special and started to go hard before wed finished. The scones were lovely and nice and warm which was perfect and the option to have lemon curd was lovely. The cake selection wasnt anything special and the chocolate type cake we received was very sickly. There wasnt much staff in the restaurant as was in and out so I waited ages to pay and asked at reception if I could pay there but unfortunately couldn't so had to continue waiting longer. Upon paying we didnt received the children's discount but when I mentioned it was quickly amended. While I was paying the lady also mentioned that aslong as done in advance at booking amendments can be made if only certain sandwiches or cakes are wanted. Overall would say it was ok but nothing special for the price.

Lovely afternoon tea. Good variety of food. Monday afternoon so very quiet.

Afternoon tea to takeaway was appalling 4 finger sandwiches scones jam and cream nothing else charged £22 a head £5 a head at best absolutely shocking certainly would not use again know trade been bad but to try and get money back this way very poor whole experience terrible

Breakfast alfresco after lockdown we all enjoyed our experience. 10/10 for food and service. Thank you

Cancelled booking on arrival without prior notice. Unapologetic staff. Filthy toilets.

Food in the garden was great. Staff super helpful

Beautiful hotel in the centre of Malvern, great location with everything you need in walking distance. Our room was spacious and very clean. The bed was firm and comfortable, we slept very well. Surprisingly no fridge in the room and no mini bar. The bathroom is rather long and narrow. I am a slim person but had to go slightly sideways to get to the shower. Staff were friendly and helpful, there is a bar and a restaurant but Malvern has so much to offer, we didn't spend much time there. Definitely a nice place to stay for a few nights.

I stayed for one night along with a couple of friends as we had tickets for a performance at the Malvern theatre. The hotel is in a great location as it has close proximity to the theatre and the town. The hotel room was spotlessly clean which was appreciated. The only criticism is the fact that the bed was made up with a thick warm duvet and as it was a warm evening it was just too hot for comfort. It would be so much better if bedding was provided to suit the temperature. This is a common problem with many hotels unfortunately. Breakfast was good with plenty of choice and freshly cooked. It is completely self service for breakfast but it all ran smoothly. The hotel reception staff were friendly and helpful and the hotel has character and a nice vibe. We enjoyed our stay and would book again.

The Abbey is a beautiful setting. Inside is clean and pleasant. Some may say a little dated, but it felt in keeping with the property and didn’t detract. Efficient and friendly check in by Dennis. Lovely breakfast. Great location to explore Malvern. And great that parking is included too!

Thank you to all members of staff for making our stay truly wonderful. In particular, we would like to mention our functions and events managers and members of the team who went time after time the extra miles to make us feel at home and spoiled for choice. Would certainly recommend the venue for either a personal visit or as member of a larger group. Well done everyone, keep up the great work that you do.

Stayed for 2 nights as a couple. The staff were very friendly and helpful starting with the check-in and afterwards. The room was specious overlooking the valley and the priory, clean, and comfy; only one small drawback was that there was no air conditioning, but understandable as it’s an old and probably reserved building. The breakfast was nice—as you expect from a decent hotel. Overall vibe was cozy and peaceful, recommend!

The room was adequate size but hadn't been updated since the late 70s early 80s. Sheets and pillows similar including an ink stain. Most of the rooms are in a 1970s annex to the more inviting older building you see in the photos. Breakfast was included but had very little that was real food. A buffet with a low budget cooked buffet, and absolutely nothing for me (a vegan). I had a white slice of toast and marmalade and herbal tea due to lack of decaf coffee, wish I'd eaten in the lovely cafe next door.

Hotel in the centre of Malvern, easy access to the town. Big car park but quite a walk uphill to reception with steps up to the main door. Very nice interiors, we only had breakfast which was a buffet and had to reserve a table a bit ridiculous as everyone seemed to arrive at the same time. Only negative, hair dryer did not work and water pressure is very poor. Would stay again.

One of the loveliest spa breaks I’ve ever had. The hotel and spa is in a slightly unusual location on a business estate but once you’re inside it really doesn’t matter. The rooms were super comfortable with one of the best showers I’ve ever experienced and the spa itself is great-a good range of experiences and a beautiful pool-would definitely recommend an evening visit to get the full effect! Dinner and breakfast at the restaurant were excellent but the real standout was the service and the team-just brilliant! Everyone from the spa team who kept our drinks topped up to the restaurant staff who were wonderful-all so welcoming and genuinely friendly. Loved it, and will definitely visit again!

I came for a spa day with my friend today the facilities are lovely, really clean and well kept. We had a really relaxing day, food in the restaurant is delicious, the only negative about this was the service was quite slow however Ella the server was very polite and apologetic. The stand out part for us was the full body massage, I had Alla who was absolutely fantastic, the best therapist I have ever had. She was just brilliant and had so much knowledge about all the different areas of the body and what was needed for each area. I would definitely recommend Alla if you are having a full body massage.

Lovely, relaxing time at the Malvern Spa Hotel. Very friendly staff. Rooms, spa and saunas were clean and well kept. We had pedicure, manicure and massage as part of a package deal. Very reasonably priced. Check their website for details. The only downside we had was the lift was out of order for the few days we were there which unfortunately was the bank holiday so they had problems sourcing someone to fix the lift. We are of limited mobility but the lift being out of order did not cause much of an issue. There were lockers to stash a change of clothes and we spent the majority of our days in the spa area in robes and swimming costumes (most people did). The restaurant allowed you to eat in your robes apart from evening meals where you had to dress for dinner albeit casual. We had a very good afternoon tea and evening meals in the restaurant. A variety of vegetarian, vegan and gluten free options were available for breakfast, lunch and dinner. All in all we enjoyed our stay and would definitely visit again.

We booked this 2 months ago but unfortunately had to change twice due to work commitment but the reception was lovely and nothing was too much a bother. We finally had a full day doing the discovery day. We really enjoyed it. We had a full body massage and Alla was amazing and If I could, I would give her 10 stars i would. Definitely will be looking at membership. Thank you for an amazing day.

We had the most amazing time at The Malvern Spa! We came to relax after getting married, and the team made our stay feel so special from the moment we arrived. They even surprised us with an incredible upgrade to one of the beautiful pods, which was such a lovely touch and made our visit even more memorable. Dinner was absolutely fantastic — I had the steak, which was incredible (the peppercorn sauce was heavenly!) and my husband had the chicken burger, which he loved especially the sauce. The only slight downside was the garlic bread — my husband eats absolutely everything, but he had one bite and couldn’t eat any more. It was pretty inedible. But honestly, that’s the only thing we could fault in an otherwise flawless experience Everything else was perfect — the facilities are spotless and relaxing, the treatments were heavenly, and the staff went above and beyond to make us feel welcome and celebrated. Thank you so much to everyone at The Malvern Spa for making our post-wedding getaway unforgettable. We’ll definitely be back!

We stayed here for our anniversary. We did the Malvern Signature spa break with a back massage which was wonderful. The food was delicious and the service was great.. drinks were a bit slow but it was busy so understandable. The restaurant manager Ollie was very nice and polite- like the cherry on top of the stay. The room was good- no issues. The spa facilities were great, very relaxing and good use of all spa rooms. We had a great time. Thankyou !

My partner and I have stayed at The Malvern Spa around seven times now, and every single visit has been exceptional. From the moment you arrive, the staff make you feel welcome — always polite, attentive, and consistently going above and beyond to ensure your stay is perfect. The rooms are clean, spacious, and offer great value for money. The overall atmosphere is one of calm and luxury without any pretension. The pool area is a real highlight – beautifully maintained, with friendly staff regularly on hand to offer drinks and keep the area spotless. The food at the restaurant never disappoints. I’ve had one of the best beef burgers of my life here, and the quality and consistency of the meals are always top-tier. Everything is cooked to perfection, and the dining experience complements the relaxing vibe of the spa perfectly. Spa treatments are consistently excellent too – the therapists are professional, welcoming, and clearly passionate about what they do. The relaxation room is a thoughtful and peaceful addition, and it really helps you switch off completely. A special shoutout to one of the managers, Ollie, whose sense of humour and warm personality always make us feel like valued guests. He genuinely enhances the experience and is a credit to the team. We’ve enjoyed every single stay at The Malvern Spa and will continue to return — it truly is our go-to place for a relaxing escape. Highly recommended!

A lovely hidden gem of a hotel. We stayed here as guests at a wedding which was at the hotel. The wedding was lovely and the food ( wedding breakfast) and evening buffet was high quality. The service was excellent too. I would definitely stay here again and recommend it to others.

Great hotel. Lovely breakfast £12 each. Beautiful room and staff very helpful. Close to train station Lovely restaurants Shops Cinema Race course And Theatre all within walking distance

Nice, clean hotel with friendly staff. The room was warm but quite dimly lit. Great to have free access to the pool and gym, the pool is however very small and therefore gets noisy quite easily. Location was ideal, especially as we caught the train in

Lovely hotel just a bit dated. It was clean and tidy but where some areas were older looking like the steam room/pool area it looked unclean. Unfortunately they had a hot water issue so we didn’t always have hot water over the duration of our stay. Staff were attentive and friendly. The location is right in the middle of Worcester town centre. The gym and facilities were good.

Thank you to the team at the Worcester Whitehouse Hotel. We held a Celebrant training course here for The Academy of Professional Celebrants. Nothing was too much trouble, very clean and excellent food and facilities. See you next year, with great thanks from all the APC team x

As a proud member of the Ravenmeadow and Perdiswell Golf Club, our presentation evening was held last night at The Whitehouse. Thank you to everyone at The Whitehouse for fantastic food, service and ambiance. And without fear of contradiction, I was treated to the world's finest Steak and Ale Pie. Thanks once again to the maitre d' and all the staff for delightful evening. Nick Bowen

We selected the Whitehouse Hotel to host our son's 18th birthday meal and were not disappointed! We had our own private function room close to the bar but isolated from other guests, the buffet was exceptionally good with enough food for our 11 guests (all dietary requirements, of which we have several, were well catered for), and the service was attentive but not overbearing throughout the evening. The hotel had also been flexible with rearranging the event after our son became very ill days before the original date, without us losing money. Would definitely recommend and, as we have another 18th coming up in less than 2 years' time, we will certainly consider returning!

Fantastic tearoom. We leave nearby and pop in at least once a week. Can't fault the place. Food is always fresh,well priced,well presented and comes out quick. The staff is so helpful. It's always a great experience to come and eat here. We probably have tried everything on the menu ;) Special thanks to Phoebe today. I would give more stars if it was possible. My favorite tearoom ;)

Really nice place, food amazing and very reasonable, staff are lovely, would definitely recommend if you're in the area

Terrible service and attitude. Phoned in the morning to check that the café would be open all day. Told it would be. Asked if there were any restrictions on the time it served food. Told no and cafe sold food all day. Arrived 3:50 pm and asked for some food just a simple sandwich. Was told they stopped serving food at 4 pm. I replied it is not 4 pm. Told no can be sold Then offered a sausage roll. Appalling attitude appalling service never again.

Had a lovely afternoon there. We took a toddler, 7 and 9 year old and they particularly liked the goblin trail. Wellies would probably be needed on a damp day. There's a good hedge maze which kept the kids busy for a while. The car park was free. The baby changing room had no heating and was absolutely freezing (being outside). I would recommend visiting in the holidays when children get in free.

I visited Arley Arboretum Tearoom today with a group of friends to celebrate my 80th birthday with an Afternoon Tea. We had a lovely time, the food was excellent, a good variety of sandwiches, quiche, sausage rolls, salad, fruit, scones with jam and clotted cream and delicious cakes, all beautifully presented. There was a choice of tea and coffee, the staff were efficient and very accommodating. A really wonderful way to celebrate my birthday. Thank you so much to the staff for making it such a lovely occasion. Jill Green.

Another fantastic day out at Arley Arboretum for the Halloween event. The staff were amazing and put on a really great day for children and adults. Tea room was spot on as always with very good selection, and it was lovely to see the gardens in Autumn with all the different colours. Highly recommended and well done to all the staff for their hard work.

The gardens are beautiful

Came for an event didnt stay in the hotel itself. The grounds are lovely lots of seating, quiet peaceful. Bar staff were lovely.

Afternoon Tea For 5 - Celebrating Our Moms Birthdays What can I say, blown away by the house, the food and the service. We chose champagne afternoon tea, we had veggie and meat options. Both choices were plentiful, fresh and so delicious, you will not leave hungry. We ate in the dining room with a lovely homely, relaxed atmosphere. We even chose our favourite songs to play on the speaker. We decided to eat cakes/scones in the bar area by the fire which was such a lovely treat. Cakes were fresh and so delicious. Words from our moms “This is the best Afternoon Tea I’ve ever had” Thank you for a very special day Kateshill House and all the lovely staff from Helen , Sally , Beth and our lovely moms xxxx We will definitely be back ❤️

Had afternoon tea at Kateshill House today. I can't recommend it enough. Sam, Bernie and the team were fantastic and so welcoming. The food was superb, very fresh, plentiful and well worth the price (which was lower priced than elsewhere locally). I've been to 5 star hotels and received less. The grounds are absolutely beautiful. The house is stunning and marvellous, with many original fixtures. We will be back very soon. Thankyou.

I visited Kateshill House for afternoon tea, and it was amazing. I thoroughly recommend it. A fabulous location, we had a choice of where to sit. We had a lovely welcome. The sandwiches were made fresh to our specific likes, a delicious quiche, sausage rolls. Fabulous scones and cake. We were not rushed and could have sat there all afternoon.

Kateshill House is a hidden gem. The house and our room was beautiful, spacious, secure and immaculately clean. Location was brilliant only a few minutes walk from Bewdley township, the river Severn, in beautiful Worcestershire countryside with Shropshire down the road. Serving the best breakfast we had in our 5 weeks of UK travels. Afternoon tea or simple coffee and cake is a must. What really makes this establishment 5 star is the host, Sam who was very professional, clear, friendly and nothing was to much trouble. Beds comfortable. Showers powerful. Parking plentiful and free. Internet great. Can not say enough good things about our stay. We will be back in the future.

Everything about kateshill was perfect. Prime location tucked away in a leafy green lane with only a 5 minute stroll to the town and Riverside. Passing small and historic pubs and homes along the way ( look out for the blue plaques). The staff, Sam in particular 🙌 were welcoming, friendly, polite and hospitable. Understandable why the breakfast won the 2023 award, perfectly cooked and served. 👌 Our suite The Henry on the top floor had a beautiful view across the gardens and was pure luxury from the minute we entered. You have to see it to believe it! ❤️ The hotel was a historic pleasure to look at as you approach and the interior was exceptionally tasteful, immaculately clean and fresh. The terraced gardens are peaceful to relax in giving a stunning view and are beautifully maintained. Including a small allotment area. Kateshill we are coming back!

Four of us spent 3 nights at Kateshill last week and it truly is a gem of a place. A beautiful house set in lovely surroundings, very peaceful and yet only 2 minutes from the town centre of Bewdley with it's array of shops, bars, restaurants, museum and of course amazing views of the River Severn. Sam and her staff are simply the best and couldn't have done more to make us all feel welcome and comfortable during our stay. Our top floor rooms, Henry and Tudor, were very spacious and impeccably clean and well equipped. Both also having lovely views over the gardens. The new bar is very inviting and there is a food menu with choices for everyone. Breakfast was very well organised and set us up nicely each day. Kateshill is in a great location with Stourport on Severn, Worcester and Stratford Upon Avon all within easy driving distance. Thank you again Sam, Tyne and everyone for looking after us and we look forward to seeing you all again soon.

Nice start to a good round of golf

stunning location,a hidden gem. Excellent staff. Attended company golf day. Would definitely return. Superb golf course.

Went here today with friends what an absolutely amazing place lovely gardens polite staff will definitely be going again

Great food , ideal to to start & ideal after 9 holes , great staff and bacon to die for

Freindly staff and food was great just what we needed on a cold day before playing golf

Great little place by the golf club nice to sit and enjoy the view off the balcony with a coffee

Great food and day at The Astbury, real pleasure and hope to return.

Not very good, will not be returning. Sunday morning, sausage sandwich, bread thin sliced, sausages with no taste. Coffee was ok. Shame, nice location but really needs to up its game, crusty bread thick sliced, local tasty filling. So, tried it, not for me.

Unfortunately, the way they want to serve people doesn't work. We waited 40 minutes for our coffees which during that time our food had arrived & we had finished it (basic bland food sorry), so we decided to get cake to go with our coffees however we then finished our coffees waiting for the cake so we had to get a refund for them & leave. There is a reason most other cafes don't work that way because otherwise nobody has a drink to go with their food. Hopefully, they can take that feedback on board & change for the better for the locals as we aren't!

We visited Burford for lunch today and, unusually for us, left very disappointed. By 12:30pm they had already run out of jacket potatoes and prawns, and I overheard another customer being told there was no ciabatta. I ordered a ham salad, and my daughter chose the mozzarella, tomato, and pesto flatbread (vegetarian). After a 30-minute wait, my meal arrived exactly as ordered and was very nice — but my daughter’s came topped with Italian ham. She doesn’t like it, so we politely asked for it to be replaced. The front-of-house staff were apologetic, but after another 15 minutes her “replacement” arrived… with Italian ham again, plus pesto, still no olives and not as ordered. She ended up pulling the ham off and eating the rest. If she had been vegetarian, this would have been completely unacceptable. The front-of-house team were embarrassed, but the repeated mistake made it feel like the kitchen simply wasn’t paying attention. Sadly, our rare lunch together was spoiled. We’ve enjoyed good food here in the past, with lots of dairy free options too, (sadly they now don’t seem available) but this visit was a real letdown.

Absolutely awful! Wish I’d read previous reviews before heading here, I’d have saved our group of 11 wasted time. Monday morning and only serving breakfast sandwiches. Only a few other people in the restaurant. Took a long time to order, waited 15mins before a member of staff told us that chef needed to prepare more bacon and would be another 30mins! We didn’t even get our coffees in the time we were waiting. Needless to say we got a refund and headed elsewhere. If you can’t prepare for something as simple as sandwiches, you shouldn’t be in the food serving industry. Awful place. Only added 1 star as I had no option for 0 star.

Dont go here in the am if there are more than 4 people or you'll get spoken to like you were back at school for not pre booking. Was less than a quarter full and we were told that the kitchen was too busy to do anything that takes more than 3 minutes to cook. I hope the manager reads this and has a word with the women on the till her attitude and customer service is shocking.

What has happened to the cafe?, it used to serve lovely food, the meal we just had was at best average. Ordered a ciabata with cheese & ham and an open sandwich of roast beef. The ciabata could not of been much thinner and the ham was wafer thin, the relish that was supposed to come with it was also missing, the open sandwich had roast beef that was wafer thin supermarket pre packed, not freshly roasted as you would imagine, ordered it on brown bread was sent out on white.The salad that accompanied both meals had been poured our of a bag, and the tomatoes were tasteless. When you are charging £7 a sandwich you need to up your game....

Took my parents here. Food was good but very expensive and awful customer service. We had to ask where are our drinks 3 times which finally arrived after we eaten our meal. Wouldn't want to return.