積水ハウスシャーメゾンＰＭ東北九州(株) 九州南賃貸営業所

(Translated by Google) I was shocked at how harsh the phone response was. This is the first time in my life that I have been dealt with in such a troublesome manner. I spoke to two women and they both said the same thing. Does the company train employees to dislike phone calls? In addition to being passed around, I was not given a call back. I decided not to have anything to do with it again. Goodbye (Original) 電話対応が酷過ぎて衝撃を受けました。 ここまで面倒くさそうに対応されたのは人生で初めてです。女性2人と話しましたが、どちらも同じです。会社として電話は嫌そうに受けるように教育してるんでしょうか？ たらい回しにされたうえ、用件の折り返しもありませんでした。 2度と関わらないと決めました。 さようなら

(Translated by Google) I wish I could give it zero stars, but I'm disappointed that I can't. I was trying to say that this place is the worst, and there are commercials like Sha Maison Quality, but it's the worst. They don't respond to inquiries, the rent is high due to various factors, and services that are not considered necessary are required and are very expensive. However, the quality of the rooms was poor, and even if there was a single drop of water on the floor, the cheap varnish would easily peel off, so everything would stain. No matter how much I wipe, there is a limit, but even when I ask for advice, they ignore me. This will probably cost you a lot of money when you move out. What's more important is that I haven't been able to connect to Wi-Fi for about a week, but the only response I've been told is that the construction company isn't working, so who is the construction company? Even when I asked, they didn't know what to do here...I can't live a normal life without a Wi-Fi connection. It's really the worst, so I'm praying that more residents don't go through the same situation. (Original) 星ゼロにしたいのに、出来なくて残念です。なんとかここが最低だと言いたかった、シャーメゾンクオリティとかCMしてますが、最低です。問合せに対応しない、家賃は色々乗っかって高い、必要と思われないサービスが必須でとても高くなります。なのに部屋の質は低くて、床は水滴ひとつついても安いニスがはげやすいせいか全てシミになります。どんなにふいても限界があるんですが、相談しても無視。これで退去の時は高額取られるのでしょう。更にこれが重要で、1週間ほどWi-Fiが繋がらないのですが、対応は工事会社が動かないのでとしか言われず、工事会社はどこですか？と尋ねてもここではわからないって、、、、Wi-Fiが繋がらないと普通生活出来ないです。本当に最悪なので、同じ目にあわないよう入居者が増えないように祈っています。

(Translated by Google) I don't want to give even one star if I can help it. Anyway, the response is slow and bad. Even if you call, the person in charge is usually not there. They said they would call me back, but they never did. I called again, but he was not there. I don't even get a call back. As expected, I got angry and contacted them again.As usual, the person in charge was not available, so I asked them to give me their contact information so I could contact them directly, but they said that was not possible. I just feel like I'm being made a fool of. I will never rent anything managed by Sekisui House again. (Original) 出来る事なら星１つすらもつけたくない。 とにかく対応が遅いし悪い。 電話しても基本的に担当者は不在。 折り返し電話しますと言われるがその折り返しすらない。再度こちらから電話するもまた不在。また折り返し電話すらない。さすがに腹が立って再度連絡していつも通り担当者不在だった為、担当者に直で連絡するから連絡先を教えろと伝えるとそれは出来ないと言う。 馬鹿にされてるとしか思えない。 積水ハウスが管理する賃貸は二度と借りません。

(Translated by Google) I was given a room, but the water area was dirty and the doorknob was caked with dirt from my hands. I used a special chemical and scrubbed hard to clean the doorknob. The room was not inspected either. Immediately after moving in, there was a smell that smelled like sewage, and I couldn't bear it anymore, so I had a contractor come. I was told, ``○○ was broken, and because of that, the smell of sewage was coming out.'' Immediately after moving in, the drain was not draining well, and the contractor told me that it was clogged. Before that, there was something wrong with the water supply in the bathroom, and I had a contractor come and fix it. There were also two problems with the door, so a contractor came to fix it. The ventilation fans in the toilet and bathroom stopped working right away, and the contractor said, "They haven't cleaned the ventilation fans." Ever since I was handed over the room, I've been disappointed because there are so many problems here and there. When I moved in, I didn't have the energy to complain because my kids were small and it was difficult, but I think they really need to get over it. The real estate sign in front of my house has been peeled off for about a year, and it's unsightly, so even though I've asked them to do something about it, they can't get it fixed. Anyway, the response is slow. (postscript) The ventilation fan stopped working again, so a contractor will come...Due to the coronavirus pandemic, I don't want to have too many people in the house, but I have no choice... I wonder how many times a contractor will have to come and repair it. I'm tired of it. (Original) 部屋を引き渡されましたが、水回りは汚いし、ドアノブは手垢でべったり汚れていました。 専用の薬剤を使って一生懸命擦ってドアノブを綺麗にしました。 部屋の点検等もできていない。 入居してすぐ、下水のようなくさい臭いがして、耐えきれなくなり業者の人に来てもらいました。「○○が壊れてました、そのせいで下水のにおいがあがってきてました」と言われました。 入居してすぐ、排水溝の水の引きも悪く、業者さんに「たくさん詰まってました」と言われました。 その前は、お風呂の水道がおかしくなり業者に来てもらい直してもらい、 ドアも２ヶ所おかしいので、業者の人が直しにきましたよ。 トイレと風呂場の換気扇もすぐとまるし、業者の人が「換気扇の掃除がしてない」って言ってました。 部屋を引き渡されてから、あちこち不具合だらけで呆れます。 引っ越してきたときは、子供が小さくて大変だったので苦情を言う気力もなかったけど、もう本当にいい加減にしてくれと思います。 家の前の不動産の看板は剥がれたまま１年くらい放置されていて、見苦しいのでどうにかしてほしいと言ってもなかなか直さない。 とにかく対応が遅い。 (追記) また換気扇が止まったので業者が来ます……コロナ禍なのであまり人を家に入れたくないけど仕方ない……。いったい、何回業者が来て修理すればすむんだろう。うんざりです。

(Translated by Google) I felt sad and apologetic because it seemed like it was a hassle to answer the phone from beginning to end. I'm calling because I'm in trouble, but the attitude is so terrible. (Original) 電話対応が終始面倒くさそうで、悲しいし申し訳ない気持ちになりました。こちらは困って電話しているのに態度があまりにもひどいです。