奥兰多中47家最佳万豪酒店

很大，容易迷路。三大游泳池，有水上滑梯等等，很适合亲子游的酒店。

（由 Google 翻译）我们一家人都超爱万豪世界中心！我们经常来这里，每次来都对度假村的工作人员和清洁程度赞不绝口。世界中心周到贴心的服务显然是希望您和您的家人享受轻松愉悦的体验。我们通常来这里是为了玩水上乐园，但最近在度假村参加了一个会议。这次会议让我对世界中心更加欣赏了！这里干净、现代、环境优美，不仅适合商务活动，也适合全家休闲娱乐！ （原文） Our family absolutely loves the Marriott World Center! We are regular visitors and each visit are more and more impressed with the staff and cleanliness of the resort. It is evident that the World Center wants you and your family to have a relaxing and enjoyable experience in their attentive and caring service. We normally come for the water park, but recently attended a conference here at the resort. The conference made me appreciate the World Center even more! What a clean, modern, exceptional location for not only business ventures, but recreational outings for your whole family!

（由 Google 翻译）我们最近入住奥兰多世界中心万豪酒店，庆祝我们家的两个生日，这真是一次难忘的体验！从我们抵达的那一刻起，Rachel 和她的团队就竭尽全力，让我们的旅程格外特别。特别要感谢 Adeline 女士和她的客房服务团队！他们非常棒，让我们在整个入住期间都感受到无微不至的照顾。 度假村本身很漂亮，房间一尘不染，我们尤其喜欢自助早餐。如此美味又轻松的早餐开启了我们的每一天。 感谢所有让我们的庆祝活动如此难忘的人。我们迫不及待地想再来。 （原文） We recently stayed at the Orlando World Center Marriott to celebrate two birthdays in our family, and it was an unforgettable experience! From the moment we arrived, Rachel and her team went above and beyond to make our trip extra special. A huge shout-out to Ms. Adeline and her housekeeping team! They were absolutely fabulous and made us feel so well cared for throughout our stay. The resort itself is beautiful, the rooms are spotless, and we especially loved the breakfast buffet. Such a delicious and relaxing way to start each day. Thank you to everyone who made our celebration so memorable. We can’t wait to come back.

（由 Google 翻译）这家酒店虽然比较老，但维护得非常好。前台服务非常热情。酒店内有很多餐厅和酒吧。酒店还有超大的泳池、水上乐园，以及许多适合儿童和家庭的娱乐设施。由于我的万豪会员身份，酒店客房升级到了令人难以置信的级别。他们非常热情地接待了客人。食物很棒。我还会再来这里住的。 （原文） This is an older property but very nicely maintained property. Front desk was very nice. Many on property restaurants and bars. Huge pools, water parks, and plenty of things for kids and families. Received an incredible room upgrade because of my Marriott status. They did a great job for meeting the. The food was great. Would stay here again.

（由 Google 翻译）我们住得很愉快，工作人员也很棒。我本来想给五星好评，但遗憾的是，我注意到酒店周围有一些可爱的猫咪，它们似乎需要照顾（还有食物！）。它们是亮点，我们觉得它们的存在很温馨。 我希望酒店能对这些把这里当成家的宝贝们表达一些关爱。除此之外，服务非常棒，我们一定会再来的！ （原文） We had a great stay and the staff was wonderful. I would give five stars, but sadly, I noticed some sweet cats around the property that seem to need care (and food!). They were a highlight, and we found their presence charming. I hope the hotel can show some compassion to these babies who clearly call this place home. Otherwise, excellent service, and we'd definitely return!

（由 Google 翻译）我当时正要去这家酒店接人，结果对面车道上一辆面包车飞驰而过，速度快得惊人。你知道，这本来不关我的事，但我当时就想，哇，这肯定是个迟到的优步司机。我说他开得快，简直像没看见减速带一样，你能听到面包车的减震器在痛苦地尖叫，因为他直接就碾过了减速带。等我到了酒店，把车停在他们后面，才发现他是万豪酒店的代客泊车员，车主根本不是他。所以，我奉劝各位，千万别把车交给这些代客泊车员。我亲眼所见，他们根本不会好好爱护你的车，所以把钥匙交给他们，风险自负。千万别相信这家万豪世界中心的代客泊车员。 （原文） So I was coming to this hotel to pick up someone and somebody in a minivan comes ripping past me at super high speed on the other lane really super fast and you know it's none of my business whatever but all I thought to myself is wow that must be an Uber driver that is late. And when I say he was going fast like he went through the speed bumps like they weren't there you could hear the poor minivan shocks just being killed in pain and agony because I mean he just smashed right through the speed bumps and when I got there and pull up behind them he was a valet Parker for the Marriott he wasn't even the owner of the vehicle so my advice to anyone trusting your cars to these valet parkers I could tell you from experience and seeing it firsthand they do not take care of your vehicles so when you put your keys in their hands you are doing it at your own risk. Do not trust the valet parkers of this Marriott world center.

（由 Google 翻译）这是我第一次入住，服务非常棒。员工非常友好热情，乐于助人。我的账单有点问题，前台和工作人员都非常清晰详细地为我解释了清楚。最后，我对他们的解释非常满意。下次再来奥兰多，我一定会再次入住这家酒店。感谢你们提供的美好体验。 （原文） First time staying, the service was great. The staff was very friendly and helpful in every way. I had trouble understanding my bill, so the staff and the front desk explained it me very clearly and thoroughly. In the end I was very satisfied with their explanation. When I return to Orlando I plan on staying there again. Thank you for a wonderful experience.

豪无人性

（由 Google 翻译）酒店环境优美，员工友善，设施齐全。酒店本身华丽气派。正因如此，我们感觉有点格格不入，因为大堂里（至少有100人）只有我们穿着牛仔裤和T恤。这倒不是什么大问题，只是建议大家在预订前了解一下。 这家酒店档次很高，说实话，我们感觉应该穿正装或半正装。餐厅大多需要预订，而且晚餐后选择有限。 这些都不是问题，但还是建议大家提前了解一下。 （原文） Beautiful property, friendly staff, and great amenities. The hotel is gorgeous and very grand. With that in mind, we felt very out of place given that we were the only people in the lobby (there were at least 100 people) wearing blue jeans and tee shirts. That is not a problem at all, but people should know that before booking. This hotel is upscale, and honestly we felt as though we should have been wearing formal or semi-formal attire. The restaurants mostly require reservations, and options are limited after dinner time. None of these things are problems, but again, you should know about them in advance.

（由 Google 翻译）我对这家酒店赞不绝口。从入住到退房，这里的工作人员都非常出色。他们满足了我们的所有需求，甚至还为我们16岁的孩子准备了一份特别的生日礼物！ 这里环境优美，景色优美，配套设施也一应俱全。 感谢你们让我们度过了一段美好的时光，我们一定会再来的！ （原文） Cannot say enough good thinks about this property. The staff here were exceptional, from check-in to check-out. Accommodating all of our needs and some with a special birthday gift for our 16-yr old today! Absolutely gorgeous area with a great view, and amenities to match. Thank you guys for an excellent stay, we will be back!

（由 Google 翻译）这家度假村内外都美得令人窒息！房间和设施都非常棒。我遇到的每一位员工都服务周到，令人印象深刻，服务简直棒极了！度假村内有多家餐厅、星巴克和礼品店。虽然价格偏高，但分量、品质和服务都无可挑剔。泳池酒吧的饮品也无可挑剔。我喜欢这里可以自助停车，也可以选择代客泊车。无论您入住的是万豪酒店还是丽思卡尔顿酒店，都可以使用两家酒店的设施。房间和景色美得令人窒息！我在奥兰多住过很多地方，从来没有见过能把城市美景尽收眼底的地方。漂流河和免费水上乐园让您完全无需离开酒店就能享受假期。处处皆是令人叹为观止的景色、奢华的设施和便利的设施。多个泳池和热水浴缸可供享用。房间非常高档。浴室也很棒，有独立的淋浴和浴缸。可惜我当时没多拍些照片，因为我是来参加工作活动的。太棒了，我一定会亲自再来拜访。 （原文） Beyond Beautiful resort inside & out!BEAUTIFUL rooms & amenities. Great service/staff with everyone I encountered. Impressive with an "awe factor" amazing service! Several restaurants on site, Starbucks & giftshop.While expensive, the portion, quality & service was amazing. Drinks at the pool bar are on point. I like you can self park here and choose that or valet. NO matter if you are staying at the Marriott or the Ritz Carlton you get access to both properties. Room & view was beyond breathtaking! I have stayed alot of places in Orlando and never had a view where I could see so much of the city. The lazy river and included water park ( no extra fee) makes it to where you absolutely don't have to leave the property to enjoy your stay. Breathtaking views, luxury & amenities everywhere you turn. Several pools/hot tubs to enjoy. The room was very upscale. Bathroom is amazing with separate shower & tub. I wish I would have taken more pics however, I was here for a work event. Amazing, I will definitely be back for a personal visit

（由 Google 翻译）工作人员总是热情周到！他们总是竭尽全力，在真正体现热情好客方面，他们绝对是城里最好的。我特别想提一下白班经理Paola和夜班经理Rashid。我身体有点不舒服，但他们总是非常乐意确保我的住宿安全愉快。作为万豪尊贵会员（几乎是钛金会员），他们是我不断回来并给予好评的原因。❤️ 我还要提一下维护部门的Roberto和他的主管（真希望我知道他的名字），他们也是解决问题的佼佼者。整个客房服务团队也都很可爱。Ebert简直太可爱了。他们给我留下了深刻的印象。善良在我心中永远很重要！！我曾担任过Chick-fil-a的市场总监——人们会记住你带给他们的感受！ 我的右肺因肺癌而失去，我必须远离霉菌、过多的灰尘以及房间里使用的臭氧机。 最近这次入住期间，与经理克里斯的合作体验并不愉快——他似乎并不太关心，但我不想因此而掩盖 99% 优秀员工的优秀品质。 （原文） The staff is always so welcoming and accommodating! They always go the extra mile and by far they remain the best in town when it comes to what hospitality really means.i especially want to make sure I mention day manager Paola and night manager Rashid. I have a health issue and they are always very willing to make sure my stays have been safe and enjoyable. As a marriot elite member (almost titanium) they are the reason I keep coming back with raving reviews. ❤️ I’d like to also mention Roberto from maintenance and his supervisor (I wish I had his name) who are also the very best at trouble shooting issues. The entire house keeping team are lovely as well. Ebert is a doll. They leave a lasting impression. Kindness goes a long way in my book always!! Having been a marketing director for Chick-fil-a - people will remember how you made them feel! Missing my right lung from lung cancer and I have to steer clear of mold, excessive dust, in addition to the use of ozone machines in rooms. Did not have the greatest experience with manager named Chris with this recent stay - he didn’t really seem to care much but I don’t want that to over shadow the 99% of the rhe staff that are wonderful.

（由 Google 翻译）我们和三个孩子一起度过了一段完美的时光。家庭套房对我们来说太完美了。这家酒店的一切，从房间、员工、客房服务、泳池到餐饮，都无可挑剔。没有备注！谢谢！下次迪士尼度假我们一定会再来。 （原文） We really had such a flawless stay with our three young kids. The family suite was perfect for us. Everything about this hotel from the rooms, staff, housekeeping, pool, and food was impeccable. No notes! Thank you! We will definitely return again for our next Disney vacation.

（由 Google 翻译）丽思卡尔顿酒店门口就有漂亮的高尔夫球场，可以尽情挥杆，还有超棒的漂流河、水滑梯、泳池、凉亭、两个热水浴缸（其中一个不太热）和很多椅子！ 酒店有很多餐厅，适合高雅的品味人士。我来这里是为了拜访一些挑食的家人。我们举办了一场活动，让他们品尝美食，但之后他们都很满意。如果泳池餐厅能营业到晚上七八点而不是五点就关门就好了，这样我们就可以在泳池边外面用餐了。我和我丈夫非常喜欢这里的食物！ 酒吧服务很棒，尤其喜欢大堂酒吧。还可以直接走到丽思酒店使用他们的便利设施、餐厅和酒吧，真是太棒了。他们的大堂酒吧晚上真是热闹非凡！ 我们在房间方面遇到了一些问题。我们换了三次房间。第一次，我们刚开始收拾行李，把狗狗安顿好，就去了大堂酒吧。我刚喝了两口很棒的氮气浓缩咖啡马提尼，酒店就打电话说需要维修，需要钻进房间的墙里，因为管道出了问题。我上楼收拾好行李，带上狗狗，行李员就帮我们换了另一个房间。 一进门，房间就弥漫着霉味，而且没有我最初预订时要求的阳台。我需要早上能出去呼吸新鲜空气。 我打电话到楼下，他们说大概20分钟后可以再帮我们换房间。所以我不得不带着小狗去大堂酒吧，这可不是放松的好方法，还得再让行李员帮忙拿行李。 我丈夫接手了这件事，和酒店的玛丽一起帮我们换了另一个满意的房间。 在我们入住期间，我们的小狗找到了一个发带、一个回形针和另一个黑色的小塑料件，它们被咬得很厉害，肯定是之前的客人掉的。所以这有点让人心烦。 房间的另一个缺点是沙发。想蜷缩着看书，或者坐下来放松地看电视转播，那可就难了。这是我坐过的最不舒服的椅子了。 总的来说，我会再来的，因为这里的服务：Mary（我记得她是酒吧兼餐厅经理）、Svet（The Kitchen 的服务员，幽默感十足）、Matt（EVR Bar 的调酒师，他为我调制了最棒的氮气浓缩马提尼），还有 Sandreas（可能拼错了——抱歉！）（The Kitchen 的服务员，非常友好，笑容灿烂）。 （原文） Beautiful Ritz Carlton golf course to play right outside your door and awesome lazy river, water slides, pool, cabanas, two hot tubs (one was not that hot) and lots of chairs! Plenty of restaurants for cultured tastes. I came to visit some family who, let's just say are picky eaters. It was an event to get them to try the food but they were satisfied afterwards. It would have been nice to have had the option to have one of the pool restaurants open until maybe 7 or 8pm instead of closing at 5 so that we could have eaten outside by the pool though. My husband and I definitely enjoyed the food! Excellent bar service, especially liked the lobby bar. Loved being able to stroll right over to the Ritz as well to use their amenities and restaurants and bars as well. Their lobby bar is really hopping at night! We had several issues with the room. We were moved three times. The first time, right after we had started unpacking, settled our dogs in for their crated nap and gone down to the lobby bar. I was two sips into a fantastic Nitro Espresso Martini and the hotel called to tell me there was a maintenance need to get into a wall in that room for something with the pipes. I went upstairs, threw together our stuff, got the dogs and the bell hop moved us to a second room. Once inside it was musty smelling and did not have a balcony as I requested on my original reservation. I need to be able to step outside in the morning and get some fresh air. I called downstairs and they said it would be about 20 minutes and they could move us again. So I had to take our puppies to the lobby bar, not an ideal way to relax and let the bell hop take the luggage once again. My husband took over at that point and worked with Mary from the hotel to get us into another room that was satisfactory. During our stay our puppies did find a hair tie, a paper clip and one other small black plastic, well-chewed object that must have been dropped by previous guests. So that was a little distressing. The other negative about the room was the couch. Good luck curling up with a book to read or sit down to relax and watch the game on tv. It's the most God-awful uncomfortable thing I've ever tried to sit on. Overall, I'd come back because of the service: Mary (I believe she was the bar and restaurant manager), Svet (server at The Kitchen who had a delightful sense of humor), Matt (bartender at the EVR Bar who made me the best Nitro Espresso Martinis), and Sandreas, maybe misspelled-sorry! (very friendly server at The Kitchen with a lovely smile).

（由 Google 翻译）我最近在奥兰多丽思卡尔顿酒店参加了一个研讨会，整个体验从始至终都堪称完美。从服务到设施，这家酒店的一切，都真正体现了丽思卡尔顿品牌享誉全球的卓越水准。 员工们在各个方面都表现出色：专业、热情、真诚周到。每一次互动都让人感觉亲切，他们竭尽全力确保客人感到舒适并得到周到的照顾。你能感受到他们为每位宾客打造难忘体验而感到自豪。 酒店的设施一流——酒店外观精美，维护得当，提供各种奢华体验。健身房、水疗中心和泳池区都一尘不染，设计精良。每个空间都散发着优雅与宁静的气息，即使在繁忙的会议日程中也能轻松放松。 会议和研讨会的设施也令人印象深刻——宽敞、井然有序，配备了举办专业活动所需的一切。从餐饮到技术设备，每个细节都处理得完美无缺。 总的来说，我在奥兰多丽思卡尔顿酒店的住宿体验简直太棒了。很难找到一家能如此完美地融合奢华、舒适和真诚待客之道的酒店。无论是商务还是休闲，这家酒店都堪称黄金标准。我迫不及待地想再来！ （原文） I recently stayed at The Ritz-Carlton Orlando while attending a symposium, and the experience was absolutely flawless from start to finish. Everything about this hotel — from the service to the amenities — truly reflects the world-class standard that the Ritz-Carlton name is known for. The staff were exceptional in every way: professional, warm, and genuinely attentive. Every interaction felt personal, and they went out of their way to make sure guests were comfortable and well cared for. You could feel their pride in creating a memorable experience for everyone. The amenities were top of the line — the property is stunning, beautifully maintained, and offers every luxury imaginable. The gym, spa, and pool area were all immaculate and thoughtfully designed. Every space radiated elegance and calm, making it easy to relax even during a busy conference schedule. The conference and symposium facilities were also impressive — spacious, well-organized, and equipped with everything needed for a professional event. Every detail, from the catering to the technical setup, was handled perfectly. Overall, my stay at The Ritz-Carlton Orlando was nothing short of extraordinary. It’s rare to find a place that combines such luxury, comfort, and genuine hospitality so seamlessly. Whether for business or leisure, this hotel sets the gold standard. I can’t wait to return!

（由 Google 翻译）在丽兹酒店，你期待完美，他们做到了。（除了我的水疗服务）。 酒店的公共区域和房间都很漂亮。床铺柔软舒适。 游泳池很有趣，热闹而不拥挤。餐厅美味可口，服务一流。 我们体验了猎鹰。与鸟类接触很有趣。我们的主人知识渊博，也很友好。 我做了一次很棒的长时间按摩。 唯一不太满意的是我的面部护理，效果很差。我报名做了维生素C面部护理，但美容师在我已经拒绝了三四次之后，仍然咄咄逼人地劝我去做水疗。那是一次80分钟的面部护理，其中10分钟她用红光照射我的皮肤，另外20分钟只是敷了一张普通的面膜。她花了很长时间整理柜台上的瓶子，以节省时间。她碰我皮肤的时候戴着乳胶手套，感觉就像在拉扯我的皮肤。最后，她用一种非常浓稠的油彻底浸透了我的皮肤和头发。我得先洗掉油，才能换衣服，因为油会弄脏我的衣服。之后我的皮肤看起来像是被晒伤了，而且非常敏感，持续了大约一周。我再也不会去丽兹酒店做面部护理了。 （原文） With the Ritz you expect perfection and they delivered. (Except my spa service). The hotel common areas and room was lovely. The bed was extremely comfortable with soft bedding. The pool was fun. It was lively without being crowded. The restaurants were delicious and service top notch. We did the falcon experience. It was fun to meet the birds. Our host was knowledgeable and friendly. I had a long massage that was wonderful. The only thing that didn't deliver was my facial, which was quite bad. I signed up to get a vitamin c facial but the esthetician aggressively talked me into getting a hydrofacial after I had already said no three or four times. It was an 80-minute facial and for 10 minutes of it she put a red light on my skin and she did another 20 minutes of just having a regular sheet mask sit on my skin. She kept spending really long amounts of time rearranging bottles on the counter to run down the clock. When she did touch my skin, she wore latex gloves and it felt like she was pulling it. She ended it by completely smothering my skin and hair in a very thick oil. I had to wash it off before I could even get redressed because it would have stained my clothes. My skin looked sunburned after and was very irritated for about a week. I would never get another facial at the Ritz.

（由 Google 翻译）入住体验很棒。员工的服务总是无微不至。客房送餐经理Chris非常专业，也很热情周到。我和妻子度过了一段美好的时光。房间里的冰箱坏了，但我们决定不用，而且这也不是什么问题，所以我们也没跟任何人提起。这正是我们给这间房间四星好评的唯一原因。酒店环境优美，有很多活动和餐饮场所。一切都非常干净。 （原文） Had a great stay. The staff always go above and beyond in service. Manager Chris from in room dining was exceptionally professional and accommodating. My wife and I had a fantastic time. The fridge in the room didn't work, but we decided not to use it and it wasn't an issue so we didn't mention it to anyone. That's the only reason for 4 stars for the room. The property is beautiful with plenty to do and plenty of places to eat. Everything was very clean.

（由 Google 翻译）上周我们在丽兹酒店度过了美好的一周。酒店棒极了，员工和服务也无可挑剔！我们当时正在庆祝结婚纪念日，在我们享受度假村时光的同时，酒店还送了我们一份特别的惊喜——客房服务。我们要特别感谢格兰德湖运动中心的奥利维亚，她为我们提供了山地自行车租赁和山地自行车道指导。我们在客房内享用了早餐和晚餐，一切都非常棒！我们一定会再来的！ 詹姆斯、伊莉丝和塞巴斯蒂安·图尔克 （原文） We had a fantastic stay at the Ritz this past week. The hotel was amazing and the staff and service was outstanding! We were celebrating our anniversary and they gave us a special surprise in our room while we were enjoying the resort. We want to give a special thank you to Olivia at Grand Lake sports for taking care of us with the mountain bike rental and guidance on the mountain bike trail. We experienced in room dining for breakfast and dinner and it was all excellent! We will definitely be back! James, Elyse and Sébastien Turk

（由 Google 翻译）刚刚在丽思卡尔顿大湖酒店 (The Ritz-Carlton Grand Lakes) 度过了难忘的一周，每一刻都堪称五星级的完美！整个度假村都美得令人窒息——从优雅的丽思卡尔顿酒店一侧到毗邻的JW万豪酒店，无不令人心旷神怡。我们喜欢在丽思卡尔顿酒店的泳池和JW万豪酒店的漂流河（这真是一个额外的惊喜！）之间来回切换。 客房服务每次都无可挑剔——早餐和晚餐都始终美味可口，摆盘精美。特别感谢我们的客房服务员Lorena，她竭尽全力让我们的住宿体验更加特别。她真是太棒了！ 一个小小反馈——我在亚马逊上订购了一件小件商品（HDMI线、洗面奶和泳池人字拖），并要求直接寄送到丽思卡尔顿酒店的地址。结果却意外地发现包裹被送到了JW万豪酒店的联邦快递办公室，我在那里取回包裹时，每个包裹都要支付10美元的手续费。我原本40美元的订单变成了70美元，这真是一个意外（说实话也让人很沮丧）的惊喜。对于这种档次的度假村，我本来以为物品会放在前台保管，或者至少会收取一定费用送到我的房间。希望以后的客人能重新考虑一下这个政策——这感觉给原本完美的住宿体验带来了不必要的不​​便。 除此之外，其他一切都非常棒，我们迫不及待地想再来！ （原文） Just spent an incredible week at The Ritz-Carlton Grand Lakes, and every moment was pure 5-star perfection! The entire resort is stunning — from the elegant Ritz side to the beautiful adjoining JW Marriott. We loved splitting our time between the Ritz pool and the JW Lazy River (which is such a fun bonus!). Room service was exceptional every time — breakfast and dinner were both consistently delicious and perfectly presented. A special shoutout to Lorena, our room attendant, who went above and beyond to make our stay extra special. She was absolutely wonderful! One small piece of feedback — I placed a small Amazon order (an HDMI cable, face wash, and flip-flops for the pool) and had it shipped directly to the Ritz-Carlton address. I was surprised to learn the packages were sent to the FedEx office at the JW, where I had to pay a $10 handling fee per package just to retrieve them. My $40 order turned into a $70 one, which was an unexpected (and honestly frustrating) surprise. For a resort of this caliber, I’d have expected the items to be held at the front desk or at least delivered to my room for that fee. Hopefully this can be reconsidered for future guests — it felt like an unnecessary inconvenience in an otherwise flawless stay. Aside from that, everything else was absolutely top-notch, and we can’t wait to return!

（由 Google 翻译）酒店和房间都很漂亮。 但是…… 1）请提供便捷的早晨服务，无需离开房间排队15分钟。我们多次尝试点客房送餐咖啡，但始终无人接听。 2）卫生纸是单层的，而且非常糟糕。 既然客人每晚花费超过1500美元，就应该提供像样的卫生纸。太差劲了。 （原文） Beautiful hotel and room BUT…. 1) PLEASE have a good morning solution that doesn’t involve leaving the room and standing in line 15 minutes. Yep, we tried numerous times to order room service coffee and couldn’t get anyone to even answer the phone. 2) the toilet paper is single ply, and TERRIBLE Please, if people are spending over $1500 a night, you can provide decent toilet paper. Awful.

（由 Google 翻译）我们有一个期待的预订，但在我们出发的那天，我们遇到了医疗紧急情况。我们无法旅行，不得不取消航班，但这没有问题。我不得不取消我们的房间，但不幸的是，我不在取消期限内。我打电话给酒店解释了情况，但被告知他们无能为力。没有退款，没有度假村积分......除了从我的信用卡上扣除 700 美元外什么也没有。我知道这是我们的错，但我们希望酒店能为我们对万豪品牌的忠诚提供一些东西。我们本来很想住在度假村，但现在我们再也不会预订奥兰多丽兹酒店了。是我的错，发生了紧急情况，但如果他们能破例就好了。我们会把钱花在其他地方，700 美元的费用是一个教训。 （原文） We had a reservation that we were looking forward to but the day we were to travel we had a medical emergency. We were unable to travel and had to cancel our flight and that was no issue. I had to cancel our room but unfortunately I was not within the cancellation period . I phoned the hotel to explain the circumstances but was informed they could do nothing. No refund ,no resort credit..nothing but a $ 700. plus charge to my credit card. I know it is our fault but we were hopeful the hotel would offer us something for our loyalty to the marriott brand. We would have loved to have stayed at the resort but now we will never book a trip to Ritz Orlando again. It is My fault having the emergency but It would have been nice if they could have made an exception. We will spend our money elsewhere and the $700. charge is a lesson learned.

能不选择这里就不要🙅选择了 ！这里的游乐设施很多都是坏的 都在维修中 ！海豚🐬表演等了两场都无法观看，大家都在排队 ，没有任何工作人员告知！

很不错的一个景区，特别是海豚、大鲸鱼、海狮表演，让人开心愉悦。各种游戏，特别是高空车和滑行漂流让孩子和大人们都十分快乐，值得一游。

排队的时间不久 还能看动物 很多表演 海豚挺卖力点，比较刺激，说实话 没有滤镜的话 比迪士尼好玩很多

疫情后第一次回访。惨不忍睹。厕所脏乱，设施缺乏维护，工作人员严重不足，排队混乱。最好的虎鲸表演较之从前的表演全程无高潮，平淡无奇，大失所望。几年内不再回访了。

很适合带家人去玩的好地方

海洋世界总给人一种神秘浪漫的感觉

奥兰多海上世界门票6折 各大乐园 演唱会 音乐节 蹦迪rave 夜店 一律6⃣️折🎡旅游景点门票、游玩项目、如NBA🏀潜水 跳伞 歌剧院 马戏团 直升机 滑雪 等等游玩项目体验应有尽有。一律6⃣️折！🎫你想象的到的都可以优惠💰 加微信geiligen

性价比超高

（由 Google 翻译）工作人员有时会很友好*，这非常罕见。更多的时候，你会觉得自己给他们带来了不便，或者觉得打招呼都成了问题。他们还极力要求你参加度假俱乐部的介绍会，这让我很不高兴。由于不得不听他们滔滔不绝地讲解度假俱乐部的内容，我花了45分钟才办理入住手续。对于凌晨4点起床开始一天的旅行的人来说，这可不是任何人想要面对的事情。我报名参加介绍会是为了获得免费住宿奖励，但后来我发现自己可能无法参加——这时，他们威胁我，否则就“失去延迟退房的权利”，并多次告诉我“他们想让我重新安排时间”，不让我取消——而我告诉他们我的家人要到了，我无法重新安排时间。最终，我听完了介绍会，但觉得毫无价值。我们没有租车，因为现场停车是按天收费的。我们抵达和离开时都要求用行李车，但他们既不给我们送来，也不帮我们搬行李。我们不得不自己找了一辆，推着它穿过度假村。这地方太大了……太大了。绝对让人无法接受。总而言之，我建议你找一家其他的住宿，那里的员工热情地迎接你，不会在大堂里喷香水，相信优质的客户服务，房间干净整洁，恒温器正常运转，服务员周到热情，这样你才能拥有愉快的体验。 （原文） The staff can be friendly at times*, which is very rare. More often you’re made to feel like you’re inconveniencing them, or that having to say “hello” is a problem. They are also extremely pushy to sit in their vacation club presentations, which was not appreciated. Took me 45 minutes to check in due to having to listen to their vacation club spiel. This is not what anyone wants to deal with after being up at 4am to begin their travel day. I signed up for the presentation for the free night reward, and was then potentially unable to make it- at which point I was essentially threatened to attend or I’d “lose late check out” and told “they want me to reschedule” multiple times not allowing me to cancel-when I told them my family was arriving and I could not reschedule. Ultimately I sat through the presentation, did not see the value in it. We did not rent a car, as you’re charged daily for parking on site. When we asked for a luggage cart upon arrival and departure,, they wouldn’t bring it to us nor assist with our baggage. We had to find one and roll it across the resort ourselves. This place is huge.. huge. Absolutely unacceptable. Overall, I’d recommend finding a different place to stay with staff that happily greets you, doesn’t overwhelm you with perfume spray in the lobby, believes in good customer service, clean rooms with thermostats that work, and attentive servers so you can have an enjoyable experience.

（由 Google 翻译）说实话，我很难评价这次入住体验，因为喜来登维斯塔纳度假别墅有很多值得称道的地方，但也有些地方可以做得更好。 首先说说优点：度假村本身非常漂亮。泳池很棒（而且是恒温的，这绝对是一大亮点），环境干净整洁，维护得也很好。我遇到的每一位员工都非常友好热情。地理位置也绝佳——靠近奥兰多所有景点。入住办理很顺利，安检也很便捷。房间干净宽敞，床铺超级舒服——我睡得特别香。 接下来是不太好的地方。入住的第二个晚上，楼上开始漏水。水滴进了我们的浴缸，还溅到了马桶附近，想到那是别人的淋浴水，感觉很恶心。维修人员在一个小时内就来了，我很感激，但是当他们掀开油漆后，发现里面全是黑霉。他们清理干净后说没问题了，但第二天又开始漏水了。我再次报告了这个问题，但没人再来处理。 另一个问题是厨房的布局。设备齐全的厨房理论上很棒，但实际上只提供了一个10英寸的小平底锅。作为设备齐全的厨房，我期待能有更多厨具。我们最后不得不去Target买了一套便宜的双包装平底锅，这样才能在入住期间好好做饭。 还有一些小问题——没有明确的垃圾袋放置说明，所以我们只好把它们放在门外，最后有人来收走了。主卧的通风口里，只要空调开着，里面的东西就会整晚发出嘎嘎作响的声音。想象一下皮带扣在烘干机里叮当作响——就是那种声音。幸好我睡觉时会开白噪音，所以没影响睡眠，否则肯定会非常烦人。 Wi-Fi也不太好。速度慢，而且经常断断续续。度假村会在他们修复网络时发短信通知，我很感激，但还是很烦人，因为我当时有工作要做，最后不得不开车去星巴克才能找到稳定的网络连接。 所有这些话虽如此，听起来好像有很多缺点，但我真的在那里度过了愉快的时光。度假村氛围很好，环境优美，泳池也很棒。如果维护、Wi-Fi 和房间设施能有所改进，这里完全可以达到五星级标准。我仍然会考虑再次入住。 （原文） I’m honestly torn on how to rate my stay because there’s a lot to like about Sheraton Vistana Resort Villas, but also a few things that could’ve been better. First off, the positives: the resort itself is beautiful. The pools are outstanding (and heated, which is a huge plus), and the grounds are clean and well-maintained. Every employee I interacted with was friendly and helpful. The location is perfect—close to all the Orlando attractions. Check-in was smooth, and getting through security was easy. The room was clean, spacious, and the beds were super comfortable—I slept gooood. Now for the not-so-great parts. On our second night, water started leaking from the floor above. It dripped into our tub but also splashed near the toilet, which was pretty gross knowing it was someone else’s shower water. Maintenance came out within an hour, which I appreciated, but when they pulled back the paint, it was full of black mold. They cleaned it and said it was good to go, but it started leaking again the next day. I reported it again, and no one came back out. Another issue was with the kitchen setup. The full kitchen was great in theory, but they only provided one small 10” pan. For a full kitchen, I expected more cookware. We actually ended up going to Target to buy a cheap two-pack of pans just to be able to cook properly during our stay. A couple smaller things too—there wasn’t any clear info on where to put full trash bags, so we just left them outside the door where they eventually got picked up. And in the main bedroom, something inside the vent rattled all night whenever the AC was running. Imagine a belt buckle clanging around in a dryer—that’s what it sounded like. Luckily, I sleep with white noise, so it didn’t keep me up, but otherwise it would’ve been super annoying. The Wi-Fi also wasn’t great. It was slow and kept cutting in and out. The resort did send texts with updates when they were working on it, which I appreciated, but it was still frustrating since I had some work to do and ended up driving to Starbucks just to get a stable connection. All that said, it probably sounds like a lot of negatives, but I really did enjoy my time there. The resort has a great atmosphere, beautiful grounds, and awesome pools. With some improvements to maintenance, Wi-Fi, and the room setup, this place could easily be a 5-star stay. I’d still consider going back.

（由 Google 翻译）喜来登维斯塔纳乡村别墅度假酒店，I-Drive/奥兰多 从抵达的那一刻起，这家度假村就完全超出了我的预期。这里的客户服务非常出色——我接触到的每一位员工都友好专业，真心实意地致力于确保客人拥有愉快的住宿体验。从整个酒店干净整洁、井然有序、运行顺畅来看，管理层以最高标准运营着这家酒店。 前台团队让入住手续办理得快捷方便，他们不厌其烦地解答我的疑问，并带我参观了度假村。在我入住期间，我遇到的每一位员工——从客房清洁到维护——都面带微笑地迎接我，随时准备提供帮助。这种始终如一的热情好客让这家度假村与众不同。 酒店本身非常漂亮。它位于一个令人惊叹的地段，就在国际大道上，这意味着您可以轻松前往所有景点——主题公园、餐厅、购物场所和娱乐场所。然而，即使附近有这么多活动，但一旦进入度假村，您仍然会感到宁静放松。它在便利性和舒适性之间达到了完美的平衡。 度假村提供众多设施——多个泳池（至少三个，维护得都非常好）、健身中心、烧烤区以及充足的休闲娱乐空间。从泳池区到宽敞舒适且维护良好的客房，一切都井然有序。您可以看出，这里对细节的关注和宾客满意度是重中之重。 总而言之，喜来登维斯塔纳度假村是一家真正注重品质和体验的度假村。优秀的员工、卓越的管理和优越的地理位置，使其成为奥兰多地区最理想的住宿地点之一。我一定会再次光临——这里已经成为我每次来奥兰多的首选之地。强烈推荐给所有想在热闹繁华地段寻找轻松惬意且管理完善的度假村的人！ （原文） Sheraton Vistana Villages Resort Villas, I-Drive/Orlando This resort absolutely exceeded my expectations from the moment I arrived. The customer service here is outstanding — every staff member I interacted with was friendly, professional, and genuinely cared about making sure guests had a great stay. You can tell that the management runs this place at the highest standard, because everything was clean, organized, and running smoothly throughout the entire property. The front desk team made check-in quick and easy, and they went out of their way to answer questions and guide me around the resort. Throughout my stay, every associate I encountered — from housekeeping to maintenance — greeted me with a smile and was always ready to help. That level of consistent hospitality really sets this resort apart. The property itself is absolutely beautiful. It’s located in an amazing area, right along International Drive, which means you’re close to everything — theme parks, restaurants, shopping, and entertainment. Yet, even with all that nearby activity, the resort still manages to feel peaceful and relaxing once you’re inside. It’s the perfect balance between convenience and comfort. The resort offers so many amenities — multiple pools (at least three, all beautifully maintained), a fitness center, barbecue areas, and plenty of spaces to unwind and enjoy yourself. Everything was in perfect working order, from the pool areas to the rooms, which were spacious, comfortable, and very well-kept. You can tell that attention to detail and guest satisfaction are top priorities here. Overall, Sheraton Vistana Villages is a resort that truly delivers on quality and experience. Between the excellent staff, great management, and ideal location, it’s easily one of the best places to stay in the Orlando area. I’ll definitely be coming back here again — this has become one of my top go-to spots whenever I’m visiting the area. Highly recommend it to anyone looking for a relaxing and well-run resort near all the action!

（由 Google 翻译）我们多年来一直入住这家酒店，孩子们也一直很喜欢这里。它曾经是我们最喜欢的家庭度假地之一。可惜的是，现在情况大不相同了。我们一直选择这里的主要原因之一是它不会对每样东西都收费，包括免费停车，这让我们的住宿既方便又实惠。现在，他们竟然要收取每晚25美元的停车费！这太令人失望了，尤其是对于多年来一直支持这家酒店的忠实顾客而言。感觉酒店把利润置于顾客满意度之上。很遗憾，这可能是我们最后一次入住这里了。 （原文） We’ve been staying at this hotel for years, and our kids have always loved it here. it used to be one of our favorite family spots. Unfortunately, things have changed. One of the main reasons we kept coming back was because didn’t charge a fee for every single thing to include free parking, which made our stays convenient and affordable. Now they’re charging an outrageous $25 per night just to park! It’s disappointing, especially for loyal guests who’ve supported this place for years. it feels like the hotel is putting profit over guest satisfaction. Sadly, this might be our last stay here.

（由 Google 翻译）**补充说明：安东尼奥和里卡多是我之前所有抱怨的例外，他们非常棒，尽一切努力帮助我们。** 我真的不是那种会抱怨或写差评的人，但这次入住体验简直是一场噩梦。首先，我们收到一条欢迎短信，告知我们应该去指定的楼办理入住。我们立即告知礼宾部我们的航班要到深夜才能到达，但却一直没有得到回复。我们的网约车把我们送到指定地点后，发现那里空无一人，因为礼宾部已经离开，既没有通知我们，也没有提供任何进一步的指示。我们最终找到一位工作人员帮我们联系前台，她说会有班车在10-15分钟内来接我们。我们等啊等，却始终无人出现，最终我们只好放弃，在经历了12个多小时的旅途后，又走回了酒店前台。总而言之，我们拖着行李在黑暗中摸索了一个多小时。我们只办理了部分入住手续，第二天早上就被要求返回原来的楼，这彻底打乱了我们的行程，让我们只能依赖酒店的班车。第一晚我们发现按摩浴缸坏了，关不掉，酒店告诉我们只要用力按压就行；结果按压起来非常疼，我们不敢再碰了。我们的电话也打不出去，需要人来修理。我们多次被告知要等班车，但因为等得太久，最后只好放弃，步行离开。就在写这篇评论的时候，我们又得打电话给维修人员，因为房间里的断路器跳闸了，好不容易修好了，结果警报又响了，断路器再次跳闸……所以我们不得不再次打电话给维修人员。我们遇到的这些问题，酒店员工没有一次道歉，也没有表现出任何真正的关心或重视，他们只是尴尬地笑笑，敷衍了事。倒不是说有人无礼或粗鲁，只是整体体验非常奇怪且令人不快。我这辈子都没遇到过需要多次联系维修/客服的情况，也没遇到过入住酒店办理手续如此困难的情况。为了解决这些问题，我们假期里睡眠不足，时间也浪费了不少。 这家酒店几乎在各个方面都令人失望。 （原文） **Edit to add that Antonio and Ricardo are the exception to everything else I said, they were amazing and did everything they could to help us out** I'm really not the type of person to complain or write bad reviews, but this entire stay has been a nightmare. To begin with, we received a welcome text indicating that we were supposed to go to a specific building for check in. We immediately let the concierge know our flight wouldn't be in until late at night, which never got a response. Our rideshare dropped us off at the designated location, which was empty because the concierge had left without letting us know or offering additional instructions. We finally found a staff member to call front desk for us, and she said a shuttle would come to pick us up in 10-15 minutes. We waited and waited, but no one showed up so we finally just gave up and walked all the way back to the front after 12+ hours of traveling. All in all, we spent over an hour wandering around in the dark with our luggage. We were only able to get a partial check in and were asked to go back to the original building the next morning, which disrupted our entire itinerary and put us at the mercy of their shuttle system. The first night we discovered that the jet tub was broken, and couldn't be turned off and were told that you just needed press extremely hard; this ended up requiring painful amounts of force and we didn't risk touching it again. Our phone wasn't able to dial out either, which required someone to come and fix. On multiple occasions we were told to wait for a shuttle and finally gave up and walked because it was taking so long. As of writing this, we needed to call maintenance again because the breaker blew in our room, and once that was restored an alarm was tripped before the breaker blew again..... So we had to call for maintenance AGAIN. Not once have we gotten an apology or any real acknowledgment/concern for the myriad of problems we've had, the employees all seem to just chuckle awkwardly and breeze past it. No one has been impolite or rude necessarily, it's just been a very strange and unpleasant experience overall. I have never in my life had to call for maintenance/customer service so many times, or been confused as to how/where to check in at a hotel. We've been losing sleep and time on our vacation just trying to deal with all of these problems. On practically every level, this place has been disappointing.

（由 Google 翻译）除了入口处，这家度假村离环球影城和迪士尼都很近。他们有各种不同的泳池和舒适的客房！我们在这里度过了非常愉快的时光！餐厅的食物也很棒！披萨是我们的最爱！ （原文） Other than the entrance, the resort is local to Universal and Disney. They have different pool options and nice rooms! Very much enjoyed our time here! Food at the restaurants was good! Pizza was our favorite!

环境很好，周边很大很生态，有些小动物，安静

不错

（由 Google 翻译）毫无疑问，这是我在美国最喜欢的酒店。我六岁的时候，父母和我第一次去迪士尼乐园住在这里。20年后，我长大了，仍然会再次来这里。酒店设计得非常用心，真的有一种度假的感觉。洞穴泳池周围绿树环绕，餐厅就建在上面，简直是厨师的天堂。更不用说泳池后面的风之湖和小沙滩了。这里的活动多得数不胜数——骑自行车、攀岩、乒乓球、在湖上划独木舟/脚踏船、迷你高尔夫、篮球场和匹克球场、系绳球、电子游戏机、篝火坑，太多了！！工作人员总是很友好，池畔的食物和饮料也很棒。泳池洞穴里还有一个健身中心。唯一让我感到难过的是泳池桥和大滑梯被拆除了。我不确定桥是暂时拆除的还是永久拆除的。哦，对了，大堂里的鹦鹉！！Lakehouse 餐厅也很漂亮，那里的食物也很美味。他们有免费班车去环球影城和迪士尼乐园！我真的很喜欢这里，迫不及待地想再来。 （原文） hands down my favorite property in the US. my parents and i first stayed here when we went to disney world when i was 6, and 20 years later im still coming back as an adult. the property feels so thoughtfully designed and it truly has a resort feel. the cave pools surrounded by greenery with the restaurant nesting on top is just chefs kiss. not to mention Lake Windsong and its little beach right behind the pools. the included activities are endless - bike riding, rock climbing, ping pong, canoeing/paddle boating on the lake, mini golf, basketball and pickleball courts, tetherball, an arcade, fire pits, so much!! the staff is always friendly and the poolside food and drinks are great. there’s also a fitness center in the pool caves. the only thing i’m sad about is the removal of the pool bridge and the big slide. i’m not sure if the bridge was removed temporarily or permanently. oh and the parrots in the lobby!! Lakehouse restaurant is gorgeous too and the food there is good. they have complimentary shuttles to universal and disney parks! i seriously love this place and can’t wait to keep coming back

（由 Google 翻译）这家度假村太美了！服务热情周到，令人难以置信。活动经理Krystal非常友善，竭尽全力让我们的住宿体验格外难忘！ 泳池边的调酒师/服务员Chance非常友好，调制的饮品也很棒！ 办理入住的Gavin热情周到，非常友善。 所有员工都亲切友好，乐于助人。这次体验非常棒！我强烈推荐这个美丽的地方，绝对是您度假的理想之选！ （原文） This resort is beautiful! The hospitality is incredible. Krystal -the events manager was extremely friendly and went out of her way to make our stay special! Chance -our pool side bartender/server was so friendly and made great drinks! The check in associate Gavin was very accommodating and friendly. The staff was kind and helpful. It was great. I highly recommend this beautiful place for your getaway!

（由 Google 翻译）总体而言，这家凯悦酒店入住体验非常愉快。度假村设施一流，庭院维护良好，客房舒适，应有尽有，应有尽有。地理位置优越，方便客人探索奥兰多，又不必担心被主题公园的喧嚣所困扰，这点我非常欣赏。 在我们入住期间，工作人员总体上都很友好，乐于助人。然而，早餐服务却令人失望。大多数早餐人员似乎都漠不关心，对客人的需求漠不关心。只有一位来自摩洛哥的绅士例外，他非常出色、细心、热情，让我们的早晨体验更加美好。 客房服务是另一个不足之处。尽管我们在度假村住了好几天，但他们从未补充过咖啡和面巾，考虑到房价，这实在令人沮丧。这本该是标准的基本服务。 度假村本身的设施和氛围都还不错，但这些服务上的不足之处使其难以达到卓越水平。如果能更注重这些细节，我们就能拥有顶级的体验。 （原文） This Hyatt offered a pleasant stay overall. The resort facilities were excellent, well-maintained grounds, comfortable rooms, and everything you’d expect from a quality property. Location-wise, it’s perfectly positioned for exploring Orlando without being in the middle of the theme park chaos, which I appreciated. Staff were generally friendly and helpful throughout our visit. However, breakfast service was notably disappointing. Most of the breakfast personnel seemed disengaged and indifferent to guests’ needs. The exception was a gentleman from Morocco who was brilliant, attentive, warm, and made the morning experience much better. Housekeeping was another weak point. Despite multiple days at the resort, they never replenished our coffee supplies or face cloths, which became frustrating given the room rate. It’s basic service that should be standard. The resort itself delivers on amenities and atmosphere, but these service inconsistencies prevent it from being exceptional. With better attention to these details, it would easily be a top-tier experience.

（由 Google 翻译）我们在奥兰多凯悦酒店（Hyatt Regency Grand Cypress）度过了一段美好的时光！非常感谢Mark Betancourt先生，他为我丈夫的生日惊喜做了周密的安排，并与我们沟通了每一个细节——最终呈现的效果完美无瑕，让我们的入住体验更加难忘。酒店全体员工都热情周到，让我们倍感宾至如归。酒店本身也十分漂亮，孩子们更是对超棒的泳池和水滑梯爱不释手。我们衷心感谢酒店贴心的服务和周到细致的安排。我们期待着再次入住！ （原文） We had a wonderful stay at the Hyatt Regency Grand Cypress in Orlando! A huge thank-you to Mark Betancourt for his exceptional help in coordinating and over-communicating every detail of the birthday surprise for my husband—it turned out perfectly and made our stay extra special. The entire team went above and beyond to make us feel welcome. The hotel itself is beautiful, and our kids absolutely loved the amazing pool and water slide. We truly appreciate the thoughtful touches and outstanding service. We can’t wait to come back!

（由 Google 翻译）这是我见过的最美的酒店之一，不仅外观赏心悦目，而且环境非常宁静祥和。 这里是放松身心、恢复活力的绝佳去处。而且距离迪士尼世界度假区几乎是步行即可到达！这家酒店比迪士尼度假区内的任何一家酒店每晚便宜大约 100 美元，而且再次强调，入住这里几乎可以步行前往迪士尼世界。所以，您可以在这里节省一大笔钱，入住一家非常棒的度假酒店。强烈推荐！ （原文） This is one of the most beautiful hotels I've ever seen, not just esthetically pleasing, but it's very peaceful and tranquil as well. It's a very nice place to come to relax and regenerate. And it is more or less walking distance from Walt Disney World property! This hotel is approximately $100 per night less than any resort on Disney property and again; you're pretty much walking distance from Disney World when you stay here. So you can save a good bit of money and stay at an extremely nice resort here. Highly recommend!

订了3晚的酒店 最后一天结束了环球影城的游玩 回到酒店竟然发现 房间打不开.找到前台 前台工作人员说马上安排人来检查 可能是需要更换电池的事情.足足等了半个多小时 一直没人来解决这个事情 我和我的家人都非常累了 孩子一直吵着想睡觉，期间我又去了一次 前台，得到的答复依然是让我等待他们的工作人员来安排，好吧 我再一次相信他们，毕竟这是一家看起来还算大的酒店.又让了等了很久 还是没人来.此时相当气愤的去找前台工作人员，这时为我服务的那位前台工作人员不知去向，取而代之的是另一位职位可能高一级的工作人员.这时候他才给我讲 我需要付他们什么杂七杂八的hotel fee 、parking fee 之类的 反正就是 不给钱 不给开门，没办法 只好掏出信用卡 付钱 开门.玩了一天真的很累 毕竟带着孩子. 相当糟糕的经历 不知道这种行为算不算是敲诈勒索. 我在想 如果是你想要收取这些费用 就不能等我check out 的时候付，问都不问直接锁门. 一颗星的评价对于这个服务已经是很高了

（由 Google 翻译）我在加勒比皇家酒店的体验堪称一流。我和妻子遇到的所有工作人员都非常友好和善。 我们的单卧室套房设计现代，装饰精美，安静舒适。 泳池区充满活力，令人放松，全天氛围都很好。 The Market 的美食选择令人印象深刻，美味可口。烘焙食品和预包装食品都非常棒。 在威尼斯牛排馆 (The Venetian Chop House) 享用的晚餐超出了我们的预期——美味的牛排、温馨优雅的环境以及友好专业的员工。 我强烈推荐加勒比皇家酒店！ （原文） My experience at the Caribe Royale was first class. All the staff members my wife and I interacted with were friendly and kind. Our one bedroom suite was modern, decorative, quiet and comfortable. The pool area was vibrant and relaxing, with a great atmosphere throughout the day. The food selections at The Market were impressive and tasty. The baked goods were excellent as well as their pre-packed food options. Dinner at The Venetian Chop House exceeded our expectations—delicious steaks, a warm and elegant setting, and friendly, professional staff. I would highly recommend the Caribe Royale!

（由 Google 翻译）我们在奥兰多的卡里布皇家酒店 (Caribe Royal) 度过了非常愉快的时光。泳池周围有很多高高的躺椅（方便进出），泳池酒吧/烧烤也很棒，服务更是无可挑剔。主大堂里有一家超大的星巴克，还有一个市场，里面有高品质的熟食店、烧烤店，还有当地面包店出品的美味面包，就在市场里出售。牛排餐厅也很不错！酒店为我们提供了舒适度假所需的一切。房间干净现代，配备高品质的舒适床铺和枕头。房间每天都会检查、打扫，并提供干净的毛巾。我们今年冬天还会再来！ （原文） We truly enjoyed Caribe Royal in Orlando. Lots of high (easy in/out) lounge chairs around the pools, great pool bar/grill, wonderful service. The main lobby building has a huge Starbucks and a marketplace with high quality deli, grill and the local bakery is outstanding sold right there in the marketplace. The chop house restaurant is also very good! Everything we needed for a comfortable get away was provided. The rooms are clean and modern with high quality comfortable beds and pillows. The rooms were checked daily, cleaned and fresh towels. We will be returning this winter!!

（由 Google 翻译）真的很享受在这里的住宿，绝对是10/10的体验。地理位置便利，员工服务周到，总体感觉安全舒适（房间宽敞干净）。晚餐、早餐以及酒店内其他餐厅的便利让我很享受。 我也很喜欢这里的步道和篮球场。我对这个度假村赞不绝口！ （原文） Really enjoyed my stay here, definitely a 10/10 experience. Convenient location, great service from the employees, and it overall just feels safe and comfortable (spacious clean rooms). I enjoyed the convenience of dinner, breakfast, and all the other additional eateries on-site. I also enjoyed the trail and basketball court. I can't say enough good things about this resort!

（由 Google 翻译）我们每次来奥兰多都会预订这家酒店，已经有好几次了。如果能换新地毯就更好了，走廊的地毯看起来很旧，会让酒店看起来更棒。地毯已经用了五年左右了，他们居然还没换。 房间很不错，中间有隔间，而且很宽敞。 健身房很棒，泳池也很棒，有滑梯和瀑布，还有热水浴缸、儿童泳池区和游戏厅。 如果能提供台球杆所需的所有用品，比如粉笔，那就更好了。 小码头的鱼竿很糟糕，不过码头本身还不错。 大堂里就有一家星巴克，这点很方便。 我对房间唯一不满的地方是，能听到隔壁房间的流水声，不管是开水龙头还是上厕所的声音都听得很清楚。在酒吧点了鸡翅，他们收了很多“费用”，把16美元的鸡翅变成了27美元。 （原文） We been booking this place a couple for quite sometimes now when we are in the Orlando area. What would be nice if they have new carpets it would make the place look even more fabulous hall way carpet looks run down. For the past 5yrs or so and they still have the same carpet. Rooms are very nice with section in between, and spacious. Very nice Gym for workout, awesome pool with a slide and waterfall, Hot Tubs, a kid pool area also with a Arcade area. It would be great if they have everything for the pool sticks like chalking. Fishing pole that you can use to fish at the little Pier area was horrible but the Pier was nice. They have a star buck right inside the main lobby which was pretty cool. Only complaint I have on the room is that you can hear the constant sound of running water either from the next room when they have the water on or using the restroom, order some wings at the bar and they charged all these other "fees" that turned a $16 chicken wings into a $27 wings.

（由 Google 翻译）酒店真漂亮！夜晚的灯光和泳池边的瀑布都美极了。泳池开放时，水滑梯晚上也开放。酒店内设有戏水区、水疗中心、双层健身房、游戏厅和许多休闲座椅。池畔酒吧和餐厅林立。这里是放松身心的好去处。 （原文） Beautiful hotel! The way it's lit up at night and the waterfall at the pool are so nice. The waterslide is open at night also while the pool is open. There is a splash pad area, spa, two story gym, arcade and lots of lounge seating. There are poolside bars and restaurants. It's a great place to stay put and just relax.

（由 Google 翻译）这个地方简直太棒了！非常适合家庭入住的度假村。服务和住宿条件都一流。我入住的是特大床套房。房间布局完美。宽敞的步入式淋浴间和浴室，独立的起居区和宽敞的卧室。我接触到的所有员工都非常友好、乐于助人、彬彬有礼且专业。度假村内还有很棒的餐饮选择。 （原文） This place is absolutely amazing! Family friendly resort. Top notch service and accommodations. I stayed in a King suite while visiting. The room was perfectly laid out. Large walk-in shower and bathroom, separate sitting area and large bedroom area. All the staff members I had interactions with were friendly, helpful, courteous and professional. They have great on-site dining options.

（由 Google 翻译）我推荐住在这里。物超所值。泳池很宽敞，白天人也不多。晚上快结束时，泳池几乎空无一人，这点很棒。我们甚至在一个晚上就独享了整个泳池。房间虽然不算特别豪华或现代，但装修得相当新，也很干净。离环球影城不远，这也是我们预订的主要原因。我觉得唯一需要改进的地方是餐饮。虽然没什么特别出彩的地方，但对于我们的短期住宿来说，这里是个理想的选择。 （原文） I’d recommend staying here. The value for what we paid was great. The pools are spacious and not overly crowded during the day.It’s actually pretty empty towards the end of the night, which was great. We were even able to have the entire pool to ourselves on one night. The rooms weren’t super luxury or modern, but it was decently updated and clean. Not far from universal, which was our main reason for booking. Only room for improvement I’d say is the food options. Nothing really stood out there, but it was an ideal option for our short term stay.

（由 Google 翻译）这是一家非常宽敞的度假酒店，设施一流。酒店内设有各种带瀑布和游乐区的泳池、多个按摩浴缸以及桑拿浴室。此外，酒店还配备了一间设施齐全的健身房，可以俯瞰美丽的喷泉湖景。花园维护得非常漂亮，栖息着一些有趣的鸟类和野生动物。入住手续办理得很顺利，我们特别要感谢客房服务人员，他们非常友好，工作出色。房间宽敞，设施齐全，配有洗漱用品、备用毛巾、​​熨衣板、厨房用具、咖啡机、吹风机和保险箱。酒店还提供免费洗衣设施。唯一不足的是缺少门垫（尤其是在佛罗里达的倾盆大雨之后！），而且WiFi也需要改进。酒店员工总体来说非常友好，乐于助人，除了灯塔咖啡馆的一位员工，她非常粗鲁无礼，当着我的面关上了门。这是酒店员工中唯一一个例外，其他员工都非常有礼貌。 另外需要注意的是，我们很担心看到湖里的野生海龟被一个孩子用钓鱼设备（旁边还有大人们的欢呼）用钩子钩住嘴巴，然后猛地扔回水里。看到这样的场景真是令人心痛。管理钓鱼设备的工作人员必须确保海龟受到保护。 总之，我们绝对会推荐这家酒店——谢谢！ （原文） This is a very large resort hotel with great facilities. There are various different pools with waterfalls and play areas, several jacuzzis, and a sauna. There is also a decent gym that overlooks a beautiful lake with fountains. The gardens are maintained beautifully and feature some interesting birds and wildlife. Check-in was smooth and we would particularly like to thank the housekeeping staff who are so friendly and do an excellent job. Rooms are large and well-equipped with toiletries, spare towels, ironing board, kitchen equipment, coffee machine, hairdryer, safe. There are also free laundry facilities. The only thing missing is a doormat (particularly after the Florida downpours!), and the WiFi needs improving. Staff were overall very friendly and helpful, with the exception of one staff member in the lighthouse coffee house, who was very blunt and rude and ended up closing the door in my face when she told me they were closing. This was the only exception to otherwise very polite staff. One additional note would be that we were concerned to see the wild turtles in the lake being fished out by their mouths with hooks and violently dropped back in the water by a child using fishing equipment (cheered on by adults). This was distressing to witness. Staff managing the fishing equipment need to ensure that the turtles are protected. Overall we would definitely recommend this hotel- thank you!

（由 Google 翻译）我们住的是一套超大的公寓（两间卧室，带厨房和客厅），设施齐全，空间宽敞，足够一家人居住。 我们感觉非常舒适。这里是远离拥挤酒店喧嚣的绝佳去处，您也可以选择与其他酒店客人一起在泳池边放松身心。公寓楼内设有维护良好的网球场、一流的健身房和水疗中心。地理位置也十分优越，靠近所有公园、购物中心和其他景点。性价比极高。 （原文） Wir hatten ein riesiges Apartment (2 Schlafzimmer mit Küche, Wohnraum) mit toller Ausstattung und viel Platz für eine ganze Familie. Wir haben uns super wohl gefühlt. Man kann dem Trubel eines Hotels mit vielen Menschen sehr gut entfliehen sowie auch bei Bedarf mit den anderen Hotelgästen am Pool liegen. Die Anlage bietet einen sehr gepflegten Tennisplatz, ein sehr modernes Fitnessstudio und einen Spa Bereich. Es ist außerdem super zentral gelegen zu allen Parks, Shoppingmalls etc. Sehr gutes Preis-/Leistungsverhältnis.

（由 Google 翻译）我通常不写评论，但这次我一定要写。这里简直太棒了！第一次和家人长途飞行后走进大堂，我就知道这里是我们的完美之选。大堂和庭院的景色美得令人窒息。从始至终，员工都非常热情专业。这里有很多活动可以参加，景色也美得令人惊叹。酒店一尘不染，干净得一尘不染。如果你喜欢打高尔夫，又想放松身心，这里绝对是你的理想之选。万豪格兰德维斯塔酒店是我每次来奥兰多最喜欢的下榻之处。我们已经来过这里超过25次了，没有其他酒店能与之媲美。以后每次来奥兰多，这里都会是我的首选。感谢万豪格兰德维斯塔酒店全体员工的辛勤付出和敬业精神。这里既充满魔力又美得令人窒息。祝你们一切顺利！期待下次再见！❤️❤️🎉🎉🎉🎉🎉 （原文） I normally don’t write reviews but I had to write this one. Absolutely phenomenal place to stay. The first time I walked in the lobby with my family after a long flight I knew this was the perfect place for us. The view of the lobby and the courtyard was absolutely breathtaking and beautiful at the same time. The staff is so courageous and professional from start to finish. There is so much to do there and the views are absolutely amazing. The place is absolutely spotless and so so clean. If you like to golf and relax this place is for you. The Marriott Grand Vista is my favorite place to stay when coming down to Orlando. We have been here over 25 times and nothing compares to staying there. This will be my new location to stay when visiting Orlando. Thank you to all the staff at The Marriott Grand Vista for all your dedication and hard work. This place is magical and breathtaking at the same time. Cheers to all of you!! See you soon!!❤️❤️🎉🎉🎉🎉🎉

（由 Google 翻译）玩得很开心！感觉度假村人手不足，所以服务速度有点慢。高峰时段，餐饮点餐人员稀少，排队很麻烦。感觉10点退房太早了。不允许延迟退房，尽管酒店入住率为50%，第二天的房费是109美元。无线网络不是很好。工作人员非常友好，泳池也很棒。和Max一起玩的活动很有趣，希望可以多一些。宾果游戏、知识问答。喜欢主泳池的娱乐活动和电视。玩得很开心！建议增加餐饮服务人员。泳池周围多放一些垃圾桶也不错。他们计划举办一个有趣的赌场之夜，但时间大概是晚上6点到8点……有点像在泳池玩了一天后的晚餐时间，希望时间能晚点。 （原文） Enjoyed our visit! Felt the resort was lightly staffed, and as a result service was a bit slower. Minimal staff and lines to order f&b at peak times. Felt a 10am check out is too early. No late check out was allowed, even though hotel at 50% occupancy with $109 rate the next day. Wifi was not the best. The staff was super friendly and the pools were great. Activities with Max were fun, wish there were more of them. Bingo, trivia. Liked the main pool entertainment and TV. Fun time! Recommend staffing up the F&B options. Also more garbage cans around the pool area could help. They had a fun casino night planned, but it was like 6-8pm... kind of during dinner time after a day at the pool, wish it was later.

（由 Google 翻译）这是我第二次入住MGV酒店——第一次入住是五年前，体验非常棒。这次我们只在假期最后住了一晚。我们预订了一间三卧室套房。我希望我的评价尽可能客观公正，所以我会说酒店的环境非常优美。房间宽敞，配备了长期入住所需的一切设施。阳台很漂亮，翻新过的浴室也很棒。然而，入住大约一个小时后，一只蟑螂出现了。这让人很不舒服。我们打电话给前台。前台提出可以安排客房服务人员到我的房间喷药，或者给我换房。我要求换房，这确实是我唯一想要的解决方案。我知道这种事情难免会发生。他们让我回到前台去拿新钥匙。我们开车回去了。我在入口处被人搭讪，当时后面还有新客人要办理入住。当被问及需要什么帮助时，我尽量保持低调，只是告诉那位先生我已经办理了入住，房间有点问题，并且已经联系过相关人员安排换房。为了保持礼貌，我不想在即将入住的客人面前大声抱怨房间里有蟑螂。然而，我遇到的那位先生态度非常恶劣，好像我说的都是废话，还觉得我在打扰他。当我解释完需要帮助的原因后，他仍然不满意，于是直截了当地问我到底想要什么。我回答说我的房间里有蟑螂，所以来拿新房间的钥匙。他把我带到一个讲台上，反复询问我是否已经把所有东西都搬出了房间，然后配了新钥匙就让我离开了。这是一次非常糟糕的客户服务体验。我只是想换个房间，并得到应有的尊重。新房间一股浓烈的气味，你猜对了，就是杀虫剂的味道。我们不得不开着窗户和推拉门通风睡觉。此外，他们还收了我们25美元的停车费，而我们只住了一晚。总而言之，我不会再来了。他们的客户服务很差，而且蟑螂白天都出来活动（我当然知道德国蟑螂和佛罗里达本地的棕榈虫有什么区别）。附近有很多其他地方可以选择，我才不会选择这家：A. 有虫子；B. 一点歉意都没有，还让你觉得打扰了他们。 （原文） Second time staying at MGV - first time was a lovely experience 5 years ago. This time we stayed just one night at the back end of our vacation. We reserved a 3bdr suite. I want to be as fair as possible in my review, so I will say that the grounds are very nice. The room is spacious and came equipped with all the things you’d need for a longer stay. The balcony is very nice, the renovated bathrooms are great. However, about 1 hour into our stay, a cockroach appeared. This was unsettling. We called down to the desk. I was offered to have housekeeping come to my current room to spray or be moved. I requested I be moved and that’s really the only solution I would have wanted. I realize things of this nature happen. I was told to come back to the front to get new keys. We drive back over. I’m approached at the entrance and with new guests coming to check in behind me, when I was asked what I needed, I attempted to be discreet and just let the gentleman know that I had already checked in, had an issue with my room and spoke with someone about switching. In an effort to be decent, I did not want to start yelling about cockroaches in front of arriving guests. The gentleman I encountered was very rude and acted as if I was not making sense and that I was putting him out. When he was still unsatisfied with my responses about why I needed assistance he very bluntly asked what I wanted from him. I responded I had a cockroach in my room and was here to get keys to a new room. He brought me over to a podium, questioned me multiple times if I had gotten all of my stuff out of the room, created new keys and sent me on my way. It was a very poor customer service interaction. I didn’t want a thing but to move rooms and be treated respectfully. The new room had a strong odor of, you guessed it, bug spray. We had to sleep with the windows and sliding doors open for air. Additionally we were charged $25 x2 days for parking for one night. Overall, I wouldn’t return. The customer service was poor and the cockroaches come out during the day(and I do know the difference between a German cockroach that infests places and palmetto bugs that are native to Florida). There’s lots of other places in the area I wouldn’t settle for one that A. has bugs and B. isn’t even the slightest bit apologetic and make you feel like you’re inconveniencing them if they do.

（由 Google 翻译）我太喜欢这家度假村了！这里超级干净，每个人都非常友好热情。我因为工作经常来这里，所以已经住过好几次了。我也尝试过其他一些地方，想换换环境，但都后悔没住这里。感觉就像置身于一片自然天堂，而且还享受到了客房服务。这里简直是我的天堂！每次来这里，我都觉得非常满意。 （原文） I love staying at this resort. It is super clean. Everyone is very friendly and helpful. I had stayed here several times because i travel here often for work. I tried different places just for a change of scenery but regretted not staying here. I feel like im in the middle of a natural paradise that comes with room service. This is my spot. Everytime im here i am never disappointed

（由 Google 翻译）这家酒店真是太棒了！从新装修的房间到精心打理的庭院，这里无一不体现着它的顶级品质。我们的房间非常宽敞，甚至还有一个很大的杂物间！阳台上装了纱窗，可以欣赏湖景，非常适合享用早间咖啡和晚间饮品。度假村提供丰富的活动，包括水上摩托艇租赁、自行车、游戏、迷你高尔夫、众多泳池以及各种团体活动。您无需离开酒店就能找到活动。我们一定会再来的！ （原文） This property is stunning! From the newly renovated rooms to the meticulous grounds, this place is top notch. Our room was very spacious and even had a large utility room! The screened in balcony with a view of the lake was perfect for morning coffee and evening drinks. The resort offers so much to do with water craft rentals, bikes, gaming, mini golf, numerous pools and a variety of group activities. You don't need to leave the property to look for something to do. We will definitely be back!

（由 Google 翻译）这个地方很漂亮，除了餐厅不错之外，这里应有尽有，让我们拥有一个愉快的假期。 另一方面，服务却差强人意。上个月酒店给我发邮件询问我们的偏好时，我们只订了两间房，一间在顶楼，另一间远离噪音。我们到得很晚，本来想睡个懒觉，但刚到7点，就被离我们10英尺远的施工队吵醒了。我去了前台，前台的女孩非常抱歉地说：“大家都知道那栋楼很吵”，她说，以我们的偏好，我们根本不应该被安排在那栋楼里，工作人员也知道这一点，所以她主动提出帮我们换房间。她让我等着，然后她就去和她的经理谈谈了。经理出来后什么也没说，只是解释了我们被安排在那间房的理由。她说他们根本不知道噪音是从哪里来的，这与员工的说法完全相反，而且噪音每天都不一样。我问她为什么不能把我们安排在湖边或房子内部，她说我们不是优先考虑的对象，而且噪音也可能存在。不过，她说我们也可以搬走，但说实话，我已经受够了，我不想失去冷静，但经理显然从未提到过同理心或理解培训，而且非常明确地表示，Cypress Harbour 并不欢迎我们。我们走遍了整个房子，我们住的地方实际上是唯一一栋完全受到施工影响的建筑，如果她当时只是说声抱歉而不是骗我，情况就会好得多。然而，第二天早上 7 点，我就被施工现场的机器噪音和叫喊声吵醒了。 （原文） This place is beautiful and besides having a nice restaurant it has everything we could want for a fun vacation. The service on the other hand, fell completely short. When the hotel emailed me last month asking what our preferences were we only had 2, room on the top floor and room away from the noise. We got in late so we were hoping to sleep in but right at 7 we were woken up by the construction crew 10 feet from us. I went to the front desk and the girl at the desk was very apologetic and said "everyone knows that building is noisy" and she said with our preferences we should have never been put in that building and the staff knows that and she offered to move us. She asked me to wait as she left to talk to her manager. Her manager came out and did nothing but justify us being placed in that room. She said they have no way of knowing where the noise is going to come from, completely contradicting what the employee had said, and that it was different everyday. I asked why we couldn't have been placed by a lake or on the interior of the property, and she simply said we were not a priority and the noise could be there too. She did, however, say we could move as well, but honestly, I was done, I didn't want to lose my cool, but the manager clearly never told empathy or understanding training and very clearly made it known that we were not really welcome at Cypress Harbour. We walked the whole property, and where we were staying was literally the only building being completely disturbed by the construction, if she would have just said sorry instead of lying to me it would have gone a long way. Instead, I got to wake up the next 3 morning at the crack of 7 with machinery and yelling from the construction.

（由 Google 翻译）真不知道该从何说起……优点：房间不错，维护得也很好。我们很喜欢带纱窗的阳台。酒店环境也很好，维护得不错。但是，对于我们这种带孩子的家庭来说，这里并不合适。这里几乎没什么可玩的！虽然有个游泳池，但除此之外就没什么了。孩子们第一天就觉得无聊了。天气不好，当然这也不能怪他们。但是，当游泳池和户外活动都关闭的时候，就真的无事可做了！我觉得这里可能适合只想放松休息的老年夫妇，但对于家庭来说，我觉得还有很多更好的选择。 另外，酒店里没有餐厅——只有一个外卖烧烤摊，卖三明治和一些基本食物。你会拿到一个取餐器，然后像快餐店一样等着食物上桌。这里真的不是那种适合家庭入住的豪华酒店。 （原文） Where to start with this place....the good: rooms are nice and well maintained. We like the screened balconies. Grounds are also nice and well groomed. However, for our family with kids it doesn't work. There is so little to do here!!! There's a pool, ok, but little else. Our kids were bored after the first day. Weather was bad, but of course that's not their fault. But when pools and outdoor activities are closed there's nothing to do!! I can see this place being good for older couples who just want to sit and chill, but for families I think you have so many better choices. Also, no restaurant on site - just a walk up grill with sandwiches and basics. You get a buzzer to wait for the food in true fast food fashion. This just isn't a luxury or family stay place.

（由 Google 翻译）我们旅行了好几个星期，这是我们住过的最好的酒店！ 房间宽敞明亮，厨房设备齐全，还有客厅、漂亮的阳台、洗衣机和烘干机——完美假期所需的一切都应有尽有。 酒店离公园不远，而且维护得非常好。 我们强烈推荐这家酒店，以后也很乐意再来！ （原文） We’ve been traveling for several weeks, and this is the best hotel we’ve stayed at! The room is spacious, with a fully equipped kitchen, living room, lovely balcony, washer and dryer – it had everything we needed for a perfect vacation. It’s not far from the parks and the place is very well maintained. We definitely recommend it and would be happy to come back in the future!

（由 Google 翻译）这家酒店简直太棒了！地理位置优越，靠近各个主题公园（尤其是海洋世界）。酒店环绕着一个湖泊，湖景美不胜收。泳池边有一家很棒的快餐餐厅，菜品种类丰富，从披萨、炸鱼薯条到健康沙拉应有尽有。 房间特别适合4-6人的家庭入住。我们充分利用了露台、厨房和客厅！ 酒店还有其他设施，例如多个泳池、按摩浴缸、桑拿房，当然还有设备齐全的健身房。 这里的员工非常友好且专业。入住这家酒店与入住传统酒店截然不同，因为您可以更深入地体验奥兰多的生活方式。 我无法想象来奥兰多却选择住在这里！ （原文） This hotel is absolutely amazing. It is very well located, close to the parks (especially sea world). The place is cantered around a lake that provides amazing views. It has a very nice quick serve restaurant by the pool with dishes ranging from pizza to fish and chips to healthy bowls and salads. The rooms are particularly convenient for families 4-6. We made the most out of the terrace, the kitchen and the living room! There are other amenities like several pools, jacuzzis, a sauna and obviously a very well equipped gym. The staff here is very friendly and professional. Staying here is different from staying at a traditional hotel because you get to experience life at Orlando to a certain degree. I can’t imagine going to Orlando and staying anywhere else!

（由 Google 翻译）我非常喜欢这个地方，肯定会再来的。他们有很多适合家庭的娱乐活动，而且每个人都非常友善。每个员工和住户每次路过都会热情地挥手致意，无一例外。我和家人在这里度过了非常愉快的时光。一切都非常干净，而且我特别喜欢他们提供的洗发水、护发素和沐浴露都是大瓶装的，因为大多数酒店提供的都太小了。唯一让我不太满意的是饮料和食物有点贵，酒水确实很好喝，但是每杯都要15美元甚至更多，而且四五块鸡柳也不大，就要15美元。 （原文） I loved this place and I would definitely come again. They had a lot of fun family activities and everyone were so nice. Every employee or people that live there would wave every time with passed by them with no exceptions.I had a really great time with my family. Everything was so clean and I also loved that they had big bottle of shampoo, conditioners and body wash because most hotel gives you really small ones. The only thing that I didn’t like was that the drinks and food were a little pricy, the alcoholic drinks were really good but they were 15 dollars or more for each of them and the food for just 4 or 5 chicken tenders that weren’t that big was 15 too.

（由 Google 翻译）奥兰多市中心一家很棒的家庭度假村，孩子们可以参加很多活动。我唯一的不满是酒店内只有一个餐饮点，而且退房前还要求你做一些清洁工作，比如清空垃圾桶、换掉床单、把毛巾放进洗衣机。我对此不太满意，因为这是一家高档度假村，价格有点贵。我们不应该付了钱入住，退房时还要被要求做清洁工作。但总的来说，我很享受这次住宿，强烈推荐这家万豪度假村。 （原文） Excellent resort for families in the center of Orlando with many activities for the children. My only critique is there is only one onsite location for food and they ask that you do some housekeeping tasks before you checkout, i.e. empty trash, take off bed linens, put towels in washer. I am not okay with that part because this is an upscale resort, that is a little pricey. We should not have to pay to stay and be asked to do housekeeping at checkout. But overall I enjoyed my stay and highly recommend this Marriott resort.

万豪集团整体品质有保证，在奥兰多的位置也不错，但这次来遇见酒店乱收费现象严重，没吃过晚餐费用，没喝过的咖啡费用都在最后结账时体现，告知说明后取消了，每天去乐园的酒店巴士不管你坐没坐都霸王必须收费45刀一天，很奇怪！下次来不会选择这家酒店，有很多坑的感觉，所以结账时都要认真查看！印象不好！

似乎遭遇了隐形歧视

（由 Google 翻译）从我们一家午夜抵达酒店办理入住的那一刻起，前台的史蒂文就非常热情友好！他确保孩子们一进酒店就感到宾至如归。酒店环境优美，圣诞装饰也十分可爱，有姜饼屋和其他圣诞饰品。 我们很喜欢在酒店餐厅用餐，无需预订！丽莎为我们服务了好几餐，她让用餐体验充满乐趣。用餐期间，她非常细心周到，总是逗孩子们开心。我强烈推荐这家酒店，希望下次来奥兰多还能入住！ （原文） From the moment we walked in with my family at midnight to check in Steven was so kind and helpful at the front desk! He made sure our kids felt right at home upon entering the hotel. The hotel is beautiful and it is decorated so cute for Christmas with gingerbread houses and Christmas decor. We enjoyed eating at the restaurant unreserved on property! Lisa was our server at multiple meals and she made dining fun for our family. She went over and above during our meals to be kind and make our kids smile. I highly recommend this hotel and hope to return on our next trip to Orlando!

（由 Google 翻译）我们在JW万豪酒店度过了非常愉快的时光，强烈推荐！酒店员工热情周到。Brennan和Derek为我们办理入住，服务更是无微不至。如此亲切友好的前台服务人员实属难得，他们让我们的假期拥有了一个完美的开端。 房间干净宽敞，客房服务也做得非常出色，每天都会打扫。我们很喜欢酒店的寿司餐厅，强烈推荐Taylor，她服务一流！ 酒店距离迪士尼很近，并且提供免费班车。 我们非常喜欢这次入住体验，希望很快能再次光临！ （原文） We had a great stay here and highly recommend the JW. The staff were wonderful. Both Brennan and Derek checked us in and went above and beyond. It seems rare to find such personable front desk staff - they definitely made sure our vacation started off right. The rooms were clean and spacious. Housekeeping did a great job and came daily. We loved the sushi restaurant. Ask for Taylor - she was excellent! It is close to Disney and they offer a complimentary shuttle. We loved our stay here and hope to be back soon!

（由 Google 翻译）我们非常喜欢这次入住体验。酒店设施一流，餐厅的食物也美味极了。最棒的莫过于整个周末我们遇到的每一个细节都无可挑剔的服务。从入住时因为我们是金卡会员而享受的房间升级，到所有餐厅（我们每家都去了）的服务，再到泳池边的服务，每个人都非常细心周到，乐于助人，并为我们提供了最佳的入住体验建议。正是这种优质的服务，才让我们觉得入住这样一家高档酒店物有所值。它让我们的周末变得格外难忘，我和妻子都觉得这是个特别的周末。这真是一个让人感觉自己像个富翁的周末！ （原文） We LOVED our stay. The property and facilities were amazing. The restaurants had AMAZING food. The best part by far was the EXCEPTIONAL service we had at every encounter over the weekend. From the room upgrade at check-in for being a gold member to the service at all of the restaurants (we went to every one) to the poolside service. Everyone was incredibly attentive and helpful and helped guide as to the best experience. That service is why you pay to stay at a nice hotel like this. It made our weekend and made it a special one for my wife and I. It’s one of those weekends where you get to feel rich :)

（由 Google 翻译）总体来说，这家酒店很棒，感觉是专为商务活动设计的，所以我才来这里参加会议。环境安静，设施也很不错。不过要注意的是，晚上9点以后客房服务和餐饮选择非常有限。如果晚上9点以后到达这里，最好先在酒店外解决吃饭问题。 健身房很棒也很干净。不像附近其他酒店那样有很多迪士尼相关的设施。这可能也是为什么这里的儿童/家庭游客比其他酒店少的原因。餐饮和酒吧都很棒。 （原文） Overall great hotel that seems designed for work functions, which is why I attended a conference here. Quiet and very nice setup. Just beware that Room Service and food options are extremely limited after 9pm. If traveling to here after 9pm, be sure to get food outside the hotel first. Gym is great and clean. Not much of Disney stuff around like at other hotels in the area. This probably results in less kids/families here than other hotels. Food and bar are great

（由 Google 翻译）我和丈夫在这里度过了美好的四晚。服务一流，所有员工都非常友好。酒店离迪士尼乐园很近，还提供免费班车。自助早餐美味可口，是开启迪士尼之旅前美好一天的绝佳方式。成人泳池也是我们放松休闲日的理想选择。 （原文） Me and my husband had a wonderful 4 night stay here. Service was excellent and staff were all very friendly. Very close proximity to Disney parks with a free shuttle. Breakfast buffet was delicious and was a great way to start the day before heading out to Disney. The adult pool was also a wonderful amenity on our relax day.

（由 Google 翻译）我最近很荣幸在这里住了一个多星期。地理位置优越，步行即可到达众多餐厅和酒吧。酒店的清洁度一流。菜单上的菜品选择丰富多样，确保您永远不会厌倦重复的点菜。房间设计精美，功能齐全，非常适合“居家”办公。健身房配备了两辆Peloton动感单车，真是锦上添花。泳池区是我的最爱，还有每周多次表演的DJ。代客泊车服务井然有序，确保每个环节都尽善尽美。这次长住最让我印象深刻的是酒店员工们带来的家的温馨。Grand Bohemian酒店的客户服务让这里成为真正卓越的住宿体验。我要特别感谢楼下酒吧美丽的Tammy和可爱的Mario，泳池酒吧的Chu和热情好客的Devin，以及客房服务人员亲切的Jesus。每位员工都很棒，他们真的竭尽全力确保我的入住体验愉快。我强烈推荐这家酒店，并期待再次光临。 最后，如果您恰好在晚上入住或需要夜间前台人员的任何帮助，并且看到了 Karen，我建议您等待第二位服务员来协助您，这样才能获得更愉快的体验。 （原文） I recently had the pleasure of staying here for a little over a week. The location is hard to beat, walkable to many restaurants & bars. The cleanliness of the hotel is outstanding. The food options on multiple menus assure you never get bored of ordering the same things. The rooms are beautifully designed & highly functional for working from “home”. The gym has two peloton bikes which were a fun bonus. The pool area was my favorite, along with the DJs that played multiple times a week. The valet service is very well organized & they do not miss a beat. What stood out most to me about my extended stay was how homey it felt thanks to the employees. The customer service at the Grand Bohemian is what makes it a truly exceptional place to be. I’d like to specifically shoutout the beautiful Tammy & sweet Mario from the downstairs bar. Chu & the amazing Devin from the pool bar. & The kind Jesus from housekeeping. Every single employee was great but they truly went above & beyond to make sure my stay was enjoyable. I would highly recommend this place & look forward to coming back. Lastly; if you happen to check in at night or need any assistance from the night time front desk agents, and you see Karen - I kindly suggest you wait for a second attendant to assist you if you want a more pleasant experience.

（由 Google 翻译）前台的麦迪逊非常专业且热情周到，在我们预订过程中出现一些小插曲时，她给予了我们极大的帮助。高端酒店的预订流程通常都有说明，但真正体现酒店优劣的是实际操作以及出现小问题时的应对方式。麦迪逊优雅地帮助我们解决了这个小插曲，我们对此非常感激。这家酒店干净整洁，环境优美，管理有序。我一直认为员工的素质反映了管理层和老板的水平，而这家酒店在这方面做得非常出色。谢谢！ （原文） Madison at the front desk was very professional and accommodating when our reservation didn't go as smoothly as expected. There's an explanation of how things should go when booking with a high end hotel so it's what happens and how things are handled when something goes a little wrong that separates the good from the lousy. Madison helped us work thru the hiccup with grace which was greatly appreciated. This place is clean, very nice and well run. I'm a believer that the staff is a reflection of its management and owners and nothing was overlooked. Thank you

（由 Google 翻译）非凡体验！！！这是我第一次入住这家位于奥兰多的酒店并在这里举办活动。作为一名拥有20多年经验的活动策划师，我对此印象深刻！！！我曾与Samantha和Catalina合作，在奥兰多举办了一场私人晚宴并度过了一个周末。这两位女士为我的活动策划和执行，堪称完美，堪称完美！我的宾客们对这场私人晚宴的优雅和细节赞叹不已——从房间到食物再到工作人员，一切都令人赞叹不已！我们的入住体验也完全超出了预期。房间非常漂亮，酒店餐厅每天早晨的早餐都非常棒，泳池酒吧的员工和食物也每天都非常出色。这些宾客似乎也是回头客，因为我们采访到的每一个人都曾入住过这家酒店（这说明了很多问题）。酒店距离餐厅和市中心仅几步之遥，因此无需租车（如果您选择住在市中心）。我在奥兰多度过了一个无比美好的活动和周末！我会向所有来这里寻求非凡体验的人推荐这家酒店。毫无疑问，就是这里！ （原文） EXCEPTIONAL EXPERIENCE!!! This was my first time staying at, and hosting an event at, this hotel in Orlando. As an Event Planner for over 20 years, I was over-the-top impressed!!! I worked with Samantha and Catalina for a private dining event and a weekend stay in Orlando. These two ladies knocked it out of the park with their planning and execution of my event - complete perfection! My guests were blown away by the level of elegance and detail that went into the private dinner - from the room to the food to the staff, everything was exceptional! Our stay was equally matched with exceeding expectations. The rooms were beautiful, the breakfast in the hotel restaurant was excellent every morning, and the pool bar staff and food were on point each day. It seemed the guests were also repeat customers because every person we spoke to had stayed at this hotel prior (THAT says a lot). The hotel is in walking distance to restaurants and the downtown area, so there was no need to rent a car (if you chose to stay in the downtown area). I couldn't have had a better event and weekend in Orlando! I would recommend this hotel to anyone visiting the area and looking for an exceptional experience. Hands down, THIS IS IT!

（由 Google 翻译）我们非常荣幸地接待了一群外地来的客人，他们在这里住了几天。房间很漂亮，服务五星级，孔雀厅的晚餐更是棒极了。 酒店员工与我密切合作，为我们量身定制了入住体验，我们再也找不到比这更好的服务了。以后我们还会再次光临，举办更多活动！ （原文） We had the pleasure of hosting a group of out of town guests over several days. The rooms were beautiful, the service 5 star, and dinner in the Peacock Room was fantastic. The staff worked closely with me to tailor the experience and we could not have hoped for better service anywhere else. We will be back for many more events!

（由 Google 翻译）我们在奥兰多波西米亚大酒店的住宿体验真是太棒了。从抵达的那一刻起，工作人员就让我们感到宾至如归。每个人都非常细心专业，而代客泊车团队更是出类拔萃，是我们遇到过的最友善、最乐于助人的团队之一。我们提出的每一个要求——无论是客房服务还是加枕头——都得到了迅速而高效的处理。 酒店本身非常漂亮，处处洋溢着时尚艺术的氛围。我们很高兴升级到套房，套房宽敞舒适，装修精美。泳池区是另一个亮点——干净、舒适，非常适合在奥兰多市中心游览一天后放松身心。 唯一的小缺点是，在当地活动期间，大堂可能会非常拥挤嘈杂，导致高峰时段电梯的等待时间更长。不过，这仅仅是一个小小的不便，但整体体验非常出色。 如果您来奥兰多旅游，强烈推荐您入住这里——这是一家独特而奢华的酒店，提供一流的服务，我们一定会再来的。 （原文） Our stay at the Grand Bohemian Orlando was truly exceptional. From the moment we arrived, the staff made us feel incredibly welcome. Everyone was attentive and professional, and the valet team stood out as some of the kindest and most helpful we’ve ever encountered. Every request we made—whether for room service or additional pillows—was handled with impressive speed and efficiency. The hotel itself is beautiful, with a stylish, artistic atmosphere throughout. We were thrilled to be upgraded to a suite, which was spacious, comfortable, and beautifully appointed. The pool area was another highlight—clean, relaxing, and perfect for unwinding after a day exploring downtown Orlando. The only small downside was that the lobby can get extremely busy and loud during local events, which also led to longer wait times for the elevators at peak hours. However, this was a minor inconvenience in an otherwise outstanding experience. Highly recommend staying here if you’re visiting Orlando—it’s a unique and luxurious hotel with top-notch service, and we would absolutely return.

（由 Google 翻译）我在这里住了好几年了，服务质量一直在下降。今天我的销售代表们办理入住后立刻就进了房间，而我却被告知我的房间需要检查。我问是否可以先把行李放在房间里，换身衣服，然后去游泳池。他们说我必须等，结果等了一个小时才轮到我。在大堂等了一个小时后，我已经没法再去游泳池了，因为我得准备去见客户。我联系了Wendy，她帮我和员工争取到了公司优惠价。她找了一堆借口。现在我已经告诉我的员工，以后都不允许他们入住Grand Bohemian酒店了。 （原文） I've stayed here for years. The service has been going down. Today my sales reps checked in and got immediately into their rooms. I was told my room had to be inspected. I asked if I could put my bags in the room, change, and go to the pool. Told I had to wait, took an hour to get my room. After waiting im the lobby for an hour I could no longer use the pool as I had to get ready for meeting customers. I reached out to Wendy whom I made my corporate rate for myself and employees. She made excuses. I have now told my employees the Grand Bohemian is off limits

（由 Google 翻译）非常棒的入住体验！强烈推荐。员工热情周到，真心实意地帮助我解决任何问题，他们的热情款待让我倍感宾至如归。我尤其感谢Madison B——她的服务真正提升了我的入住体验。她的专业和友善给我留下了深刻的印象，显然她对自己的工作充满热情。期待再次入住格兰德波西米亚酒店。 （原文） Excellent Stay! Highly Recommend. The staff were warm, attentive, and genuinely eager to help with anything I needed and they made me feel welcome with their hospitality. I especially appreciated Madison B - her service truly elevated the experience. Her professionalism and kindness made a lasting impression, and it’s evident that she takes pride in her work. Looking forward to staying at the Grand Bohemian again.

来美国体验最差的一家酒店，没有之一。就因为与环球影城有互动所以才选择入住，结果，一个月前预定的是全家三位双床房，到了今天入住时被告知：因为全满，只有单人大床了，并且酒店一位所谓黑人经理态度极差，连姓名也不愿意提供，最后让我们自己看着写下来（第二张图片就是名字）我们为自己的权益争取时，竟然威胁要报警叫保安，我们明确告诉他，随便。后来来了一位女性经理就好很多，让我们第一天在沙发床上辛苦一下，争取第二天调整，因为我们需要连续入住四晚。到酒店办理入住已经是晚上6点多，入住好就出去与朋友汇合过节，临走特意再去前台，希望等我们回来时帮我们沙发床铺设好，结果，等我们十二点回到酒店，所谓的沙发床就如第一张照片那样摆着，都没有被子！这怎么睡觉，结果打了两个电话，过去半个多小时，竟然没人送来被子！太奇葩了，这服务还要600刀一晚。酒店老实说属于比较老旧的，从卫生间与浴缸都可以看得出来，但就是环球影城的关系，不知多少人第一次会被忽悠来！唯有卫生还算干净！

（由 Google 翻译）总的来说，住得不错。 说实话，我预订这家度假村只是因为它包含入住和退房当天我们一行人的快速通行证，所以我觉得这些通行证本身就值回票价了，而且我还能住在一个很棒的度假村里。结果确实很完美，我们大约上午11点入住，拿着快速通行证就能直接去乐园玩了！ 总的来说，度假村还不错，但我觉得它需要一些翻新和升级。房间总体来说还行，但没有达到我期望的那种价格的豪华感。 在步行去水上出租车（水上出租车是一种非常便捷的出行方式）的路上，我们看到了漂亮的游泳池，真希望在度假村有更多时间去体验一下这里的设施！我们还看到了一个很大的健身房 :) 餐饮方面，我很喜欢嘟嘟车市场里有一家星巴克，一大早就可以喝上一杯咖啡了。有一天早上我们还在那里吃了早餐，种类相当丰富。超市全天还出售小吃、饮料和冷食（三明治、小份奶酪和熟食拼盘）。真棒！ （原文） Overall, a good stay. Honestly, I only booked this resort since it included Express passes for my party on your day of check-in and check-out so I figured the passes paid for themselves AND I'd be able to stay in an amazing resort. That did work perfectly, we checked in at about 11am and were able to hit the parks immediately with our express passes! Overall, the resort wasn't bad but I think it's in need of a bit of refurbishment and updating. The room in general was alright but it did not give the luxurious feel that I was expecting for a room priced as such. While walking to the water taxis (which is a great and convenient way to travel), we did see the lovely pool and wish we had more time in the resort to make use of the amenities! We did see a huge gym as well :) Food wise, loved that there was a Starbucks in the Tuk Tuk market, we were able to get our caffeine fix right bright and early in the morning. We also had breakfast there one morning and the offerings were pretty varied. The Market also sells snacks, drinks and cold snacks (sandwiches, small cheese and charcuterie boards) throughout the day. Nice!

（由 Google 翻译）我先说优点。所有员工都知识渊博，乐于助人，而且服务周到。入住期间，他们会发短信给我，确保我们得到所需的一切，这让我很开心。我们很喜欢酒店离公园很近，而且乘坐水上出租车去城市步道也很方便。我们很喜欢酒店的泳池区，还可以点餐/饮料直接送到座位上。我们在度假村的Jake's餐厅吃了晚餐，食物很棒，服务也很棒。至于缺点……我最大的抱怨是度假村里没有微波炉。每晚花几百美元住一个“高级”度假村，却没有微波炉，简直太疯狂了！！！不过，你可以花15美元租一个， 一天，感觉度假的钱还不够。房间很干净，但很简陋。以你付的价格，你肯定希望它能更现代化、更时尚。这个地方真的需要翻新一下了。 （原文） I’m going to start with the positives. All the staff was knowledgeable and helpful and went above and beyond. I loved that they text me throughout my stay to make sure we had what we needed. We loved how close we were to the parks and how easy it was to use the water taxis to get to city walk. We enjoyed the pool area and the fact that you could order food/drinks right to your chair. We had dinner at Jake’s at the resort and the food was good and our service was awesome. But for the negatives… my biggest complaint is that there are ZERO microwaves at the resort. To spend hundreds of dollars a night for a “premium” resort and not have a microwave is insane!!! But you can RENT one for $15 A day as if you haven’t spent enough money just to be on vacation. The rooms were clean but very basic. For the price you pay you expect something more modern and updated. This place could definitely use a face lift.

（由 Google 翻译）这里的服务一流，地理位置也无可挑剔。入住办理快捷方便，大部分手续都可以在网上完成。工作人员帮我们保管行李，直到房间准备好，所以我们一到酒店就能立刻开始探索。入住期间，酒店每天都会发短信询问我们是否一切顺利，就连退房也只需发个短信即可。 泳池区非常大，有很多活动可以让孩子们玩得尽兴。酒店有船可以直接送您前往环球影城和城市大道，还有巴士在酒店门口接您前往最新的主题公园——非常方便！ 食物不错，但算不上惊艳。房间我给四星左右——干净但面积不大，大小和感觉都和假日酒店差不多。考虑到价格，我原本期待更高一些，但很明显，您支付的主要是优越的地理位置和便捷的公园交通。 做好消费的准备——一切都很方便，但也价格不菲。 （原文） The service here is top-tier and the location couldn’t be better. Check-in was quick and mostly handled online, which made things super easy. The staff held our bags until our room was ready, so we were able to explore right away. Throughout our stay, the hotel checked in with us daily via text to make sure everything was going well, and even check-out was as simple as sending a text message. The pool area is huge, with plenty of activities to keep kids entertained. There are boats that take you directly to Universal Studios and CityWalk, and a bus that picks you up right in front of the hotel for the newest park — very convenient! The food was good, though not outstanding. I’d rate the rooms about 4 stars — clean but small, similar in size and feel to a Holiday Inn. For the price, I expected a bit more, but it’s clear you’re really paying for the location and easy park access. Just be prepared to spend — everything is convenient, but also very pricey.

（由 Google 翻译）总的来说，没什么可抱怨的，只有几点小建议。入住快捷方便，员工热情友好。我和很多人一样，预订这家酒店是为了快速通行证，结果物有所值。房间对于一位妈妈、两个十几岁的孩子和一个蹒跚学步的孩子来说有点拥挤，但我们还是设法适应了。房间可以全面翻新。我住过一些更便宜的连锁酒店，它们的状况比这更好。对于一家豪华度假村来说，房间就应该有这样的感觉。话虽如此，我们住的房间干净舒适，适合一晚入住。我们确实使用了客房服务，工作人员再次表现出色！我一定会再来的。 （原文） Overall, no complaints, just a few notes. Check in was quick & easy and staff was friendly. I booked this hotel for the express passes as many do and it was worth it for that. The room was pretty cramped for a mom, two teens, and a toddler, but we made it work. The rooms could use updating across the board. I have stayed in cheaper chain hotels that were in better shape. For a luxury resort, the rooms should feel as such. That being said, the room we stayed in was clean and comfortable for the one night. We did get room service & once again the staff was great! I would definitely come back.

（由 Google 翻译）非常棒的体验！我生日那天入住这家酒店，简直太棒了！！ 我们住在行政楼层客房，可以随时使用行政酒廊，享受全天候的饮品和小吃！ 地理位置绝佳！步行10分钟即可到达湖边。还有游船可以带您前往城市漫步和其他度假村。 更棒的是，入住期间还赠送无限次快速通行证。绝对推荐这家酒店！ （原文） Fantastic experience. We stayed at this hotel for my birthday and it was the best ever!! We were in the club level room which gave us access to the club lounge and the drinks and snacks throughout the day! Location brilliant! 10 minutes to walk along the lake. There’s also boats that transport you to citywalk and other resorts And the icing on the cake where the unlimited express passes that are part of your stay. Would definitely recommend this property

（由 Google 翻译）上周和家人一起去了这家酒店。酒店维护得很好，步行即可到达环球影城。此外，酒店还提供渡船接送服务，可以快速便捷地前往环球影城木板路，体验独特的旅程。房间一切都如预期，我们住的是双皇后房，酒店还很乐意为我十几岁的儿子提供一张折叠床。我对房间唯一不满的地方是电视太小；但说实话，既然离这么多娱乐场所（包括很棒的游泳池）这么近，待在房间里干嘛呢？ （原文） Went here with family last week. It is a well maintained hotel within a short walking distance of the universal parks. Additionally, it has a boat transfer that provides a quick and unique experience to get to the universal boardwalk. Rooms were everything you would expect, we had a two queen room and they were happy to provide a roll away for my teenage son. My only complaint about the room is a small TV; but realistically, what are you doing staying in the room when you are this close to so many entertainment options including a great pool.

酒店建在湖边，很大很大。设施很高大上，但是停车场位置相对远，步行距离有点长。

娱乐项目有点少，其他服务很好，每个人都很热情

酒店设施不错，地方很大很上档次！

非常喜欢这个性价比最高的球场

（由 Google 翻译）这家高档巨型度假村，需要整整一周的时间才能体验完所有的设施和场所。 我这次作为机组人员有机会入住这里，不得不说，这是一次非常愉快的住宿体验。 首先，我很喜欢这家酒店的氛围，虽然有些地方可能略显陈旧，但都非常宽敞、温馨舒适。 房间非常宽敞、干净、安静，而且配备了所有舒适的设施。 即使我没有机会体验所有的餐饮场所，我也很喜欢这里提供的美食，尤其是“Tobias Burgers and Brews”，我认为这是我这辈子吃过最好吃的五种汉堡之一……汉堡做得非常精致，味道鲜美😋，而且肉质鲜嫩多汁🤤。 休闲设施包括：配备齐全的健身房（可进行大部分有氧运动和力量训练）、水疗中心、两个室外游泳池、高尔夫球场⛳️、网球场、沙滩排球场和篮球场……希望我都列举出来了😅。 酒店还提供迷你超市和自助餐厅、纪念品商店以及专门用于主题公园门票预订和咨询的柜台。 一些“小建议”是关于沟通和服务方面的。 我理解淡季期间为了避免食物浪费，早餐不提供自助餐，但如果能提供一些“套餐”就更好了，这样顾客就不必为每道菜都付费。 如果您已经提供了机组人员餐饮折扣券，那就意味着我们默认都是成年人，所以如果我们点酒水，请不要再要求我们出示身份证件了。 除此之外，所有员工都非常友善、乐于助人且专业，远胜于美国其他许多地方。 强烈推荐👌💯 （原文） This high class, gigantic resort would needs an entire week to try all its facilities and outlets. I had to occasion to stay here travelling as air crew and I must admit that I had a very enjoyable stay. First of all I appreciated the ambiences of this hotel, although they might be a bit outdated, they are all huge, warm and welcoming. Rooms are very spacious, clean, silent and provided with all comforts. Even if I hadn't the occasion to try them all, I quite appreciated food&beverage outlets offer, specially "Tobias Burgers and Brews" which offers, I belive, one of the top 5 best burgers I've tried in my entire life...so well assembled, tasty 😋 and succulent 🤤. Leisure facilities include: a gym with equipment to do most of the cardio and weights workouts, a spa, two outdoor pools, golf ⛳️ courses, tennis, beach volley and basketball courts...I hope I've quoted them all 😅. Facilities provided include a mini market & cafeteria, a souvenir shop and a dedicated desk for theme parks tickets reservation and informations. Some "fake notes" would be about communication and service provided. I may understand that in low season you don't open the full buffet for breakfast in order to avoid food wastage, would be nice and fair in this case to provide some "set menu" that not requires customers to pay for every single item. If you already provided the voucher for air crew discount for food outlets, it would mean by default that we are all adults, so please asking for ID is not needed if we order some alcohol drinks. Apart from this, all the staff was very gentle, useful and professional, far more than many other locations in U.S.A Strongly recommended 👌 💯

（由 Google 翻译）我来这里参加了一个会议，但没有入住度假村的房间。度假村很不错，员工也很友好，我们在那里吃的食物也相当美味。因为是外卖，所以我不确定是度假村自己做的还是外带的。度假村位置交通便利，停车位充足。如果我需要在那一带住宿，我会毫不犹豫地选择这家度假村。 （原文） I attended a conference here but did not stay in a room at the resort. The resort was very nice, the staff were friendly, and the food we ate there was quite good. It was catered so not sure if it was done there or brought in. The location was easy to get to and had lots of parking. If I needed to stay in that area, I would confidently stay at this resort.

（由 Google 翻译）我爱这家酒店的一切，简直太棒了！之前我在奥兰多另一家酒店住了一晚，退房后，我又决定在奥兰多多住一晚，于是就在Booking.com上预订了这家酒店。当我到达酒店时，简直不敢相信自己的眼睛，也不敢相信自己的运气，这个价格竟然如此实惠！罗森溪酒店 (Rosen Shingle Creek) 的一切都让我无比喜爱。我住在九楼，房间的窗外可以看到一棵巨大的圣诞树和两个漂亮的泳池。房间非常干净，所有员工都非常友好热情。我还享用了丰盛的自助早餐，种类繁多，而且服务也非常好！下次来奥兰多，我一定会再次入住这家酒店。谢谢！ （原文） I loved everything about this place. It was absolutely amazing. I had already stayed one night in Orlando at another hotel. But much later after I had checked out, I decided to stay another night in Orlando, so I booked this on Booking.com. When I pulled up, I couldn't believe my eyes or my luck for the price! There was nothing not to love about the Rosen Shingle Creek. The view from my room on the 9th floor was a giant Christmas tree and two beautiful pools. My room was exceptionally clean, and all the staff were amazingly friendly. I also had the breakfast buffet, which was very large, with many choices of good food, and the service was excellent! I will definitely try to stay at this hotel the next time I'm in Orlando. Thank you!

确实不错，尤其泳池，有孩子喜欢的滑滑梯，他们玩得很欢乐。但是各项杂费太多太高。

（由 Google 翻译）由于航班延误，我只能短暂入住，而酒店房间是由航空公司提供的。 房间非常漂亮，设施齐全。酒店公共区域维护良好，干净整洁。我真希望有更多时间好好享受一下酒店。 就我所见，我强烈推荐这家酒店。 （原文） Short stay as this was was due to my flight being delayed and the airline providing the room. The rooms were very nice and well appointed. Hotel public areas were well kept and clean. Actually wished I would have had more time there to enjoy the property.. From what I saw, I would highly recommend this place for a stay.

（由 Google 翻译）对于新妈妈来说，这里不太好。我来这家酒店参加一个州会议。作为奥兰多本地人，我不需要房间，所以我参加了会议。停车费是38美元，而且不能离开后再回来。我去前台要了一个房间用来吸奶。这种情况很常见，我去过很多酒店/活动场所，那里要么有房间/妈妈房/衣柜，要么有空置的办公室。我生了三个孩子，从来没有哪个地方直接拒绝过我。他们告诉我可以去找一个“安静的角落”，对公众开放，但人少一些。前台工作人员很友善，但态度很坚决，经理也不肯出来。我真的很尴尬，最后他们告诉我直接离开再回来。我问了之后，他们验证了我的停车位，这样我就可以回来而不用再付两次钱了。 这是哪一年了？？？这是一家拥有数十间会议室和宴会厅、多家餐厅、一家联邦快递的大型酒店，但却完全没有哺乳期母亲的空间？ （原文） Not a good place for new moms. I came to this hotel for a state conference. As an Orlando local, I didn’t not need a room so I was attending the conference. Parking was $38 and you could not leave and come back. I went to the front desk and asked for a room to pump. This is a very common thing and I have been to multiple hotels/event spaces where they have either a room/Mamava/closet or empty office space. In 3 kids, I have never had a place tell me straight up no. They told me I could go find a “quiet corner”, just open to the public but less crowded. The front desk worker was kind but firm, and the manager would not come out. I was really embarrassed and ultimately they told me to just leave and come back. After asking, they validated my parking so I could return without having to pay twice. What year is it???? This is a giant hotel with dozens of conference rooms and ballrooms, multiple restaurants, a FedEx, but absolutely NO SPACE for a nursing mother?

（由 Google 翻译）我之前住过这家酒店，两次入住体验都很棒。房间闻起来很干净，而且也很整洁。我需要一台风扇才能睡着，酒店工作人员送来了一台，还给我宝宝准备了一条额外的毯子。酒店里有很多娱乐设施。我女儿先去了游泳池，然后又去了酒店的篮球场练习投篮。篝火坑很舒适，是个很棒的亮点。总的来说，我会再次入住。泳池开放到晚上11点。夜泳真是太棒了！ （原文） I’ve stayed here before and I had a great stay both times. Room smells clean and is clean. I needed a fan to sleep and they brought one up with an extra blanket for my baby. There’s a lot to do on the property. My daughter went to the pool then went to the basketball court that they have to practice her shot. The fire pit is cozy and is a great touch. Overall I would stay again. The pool is open until 11pm. Late night swim for the win!

（由 Google 翻译）我们在十一月在这里住了两晚，体验非常棒。房间干净整洁，空间宽敞。自助早餐非常丰盛，有现点现做的鸡蛋、煎蛋卷和薄煎饼。员工服务总体来说都很出色。酒店位置靠近Epic Universe主题公园。他们提供班车，早上8点左右开始运营，让我们在开园时就到达了公园。周日早上9点20分，我们就坐上了哈利波特主题乐园的游乐设施。晚上我们花了8美元叫了辆Uber回酒店。第二天，我们在带滑梯和漂流河的超大泳池区放松身心。真是太棒的一次旅行了！ （原文） We had a terrific two night stay in November. Rooms were immaculate and large. Breakfast buffet was excellent with made to order eggs, omelettes and pancakes. Staff was excellent overall. Location is close to Epic Universe. They have a shuttle that starts running around 8 am which got us to the park at opening. We are on the Harry Potter ride by 9:20 on a Sunday. We took an $8 uber back to hotel at the end of the night. The next day we lounged in the extensive pool are with slides and lazy river. Great trip!

（由 Google 翻译）这家希尔顿酒店档次很高，住起来很舒服。干净整洁，床铺舒适，毛巾和床单洁白如雪，浴室也超级干净。一切都是五星级的。房价包含停车费。我选择这家希尔顿酒店是因为它的水上设施：游泳池、按摩浴缸、漂流河、滑梯等等。孩子们在水里玩了好几个小时。酒店里还有一家超市。唯一让我不太满意的是超市里的早餐，味道一般，但糕点、三明治和披萨都很不错。酒店里的环球影城服务台提供门票。我通常都会通过这种合作伙伴购买价格优惠的门票，但这次我有点意外，因为同样的门票在网上要贵100美元。 （原文） One of the classy Hiltons, you enjoy. Clean. Fresh. Comfy beds. Snow white towels, bedding, super clean bath room. Alls 5*. Parking included in the price. I chose this Hilton for their water facilities: pools, jacuzzi, lazy river, slides. Kids were swimming for hours. Also there is a market in the hotel. The only thing I didn’t like in that market was a poor and not tasty breakfast, but the pastry, sandwiches and pizza were nice. The Universal desk inside the hotel is offering you tickets. Usually I buy through such a partners tickets with great value offers, but this time I was surprised , because the same tickets online were $100 chipper.

（由 Google 翻译）非常喜欢这家希尔顿酒店，服务一流，每次我打电话到前台，他们都会很快回复，并在几分钟内把订单送到我的房间。酒店环境优美，我们很喜欢度假村的泳池，泳池很大，人也不多。快点休息时，服务员很贴心地把我的足球比赛转到了室外电视上。我还可以提前入住，延迟退房。总体来说，体验非常棒！强烈推荐！ （原文） Love this Hilton, the service was top notch, anytime I called the front desk they responded and delivered requests to my room within minutes. The property is beautiful and we enjoyed the resort pool, which was large and not overcrowded. My waiter at fast break kindly put my football game on the outside TV for us. I was able to get an early check in and late check out. All around great experience! Highly recommend!

（由 Google 翻译）我们一家在这家酒店住得很愉快。AJ 非常热情友好，帮我们办理了入住，确保我们儿子的生日庆祝活动令人难忘。他的客户服务是每个员工都应该努力做到的。我们被安排在7010房间，房间靠近出口，可以看到屋顶和环球影城主题公园的景色。AJ 告诉我，他希望可以为客人选择房间，但系统不允许。如果可以选择，那间房间的观景位置不太好，而且位置也不理想，去休息室和电梯要走很长一段路。此外，去拿饮料用的冰块也非常远。7楼只有一台制冰机。酒店位置便利，就在环球影城旁边，所以我们去的时候步行到主题公园很方便，不到10分钟就到了。俱乐部休息区总是备有充足的物品，而且干净整洁，方便客人使用。这一层的调酒师非常友好热情。整个酒店内不同音乐家的表演非常精彩！ （原文） Our family enjoyed our stay at this property. AJ was so kind and helpful in getting us checked in and made sure that our son’s birthday celebration was memorable. His customer service is what every employee should strive to achieve. We were assigned room 7010 which is by an exit and the view is a rooftop and a lil bit of the Universal Studios theme park. AJ did tell me that he wishes he could select the room for the guests but that the system does not allow them to do that. If I had a choice that room is not in a great viewing area and not an ideal location on their property and you have to walk a long way to get to the lounge and elevators. Also to get some ice for your drinks was extremely far away. They only have 1 ice machine on the 7th floor. The property is conveniently located right beside Universal Studios so it was nice to just walk over to the theme park when we went. It took us less than 10 minutes. The club lounge area was always stocked and clean for the guests. The bartender on this floor was very kind and friendly. The different musicians displays throughout the property was cool to see!

（由 Google 翻译）位置！位置！位置！——我们几乎每年都住在波托菲诺湾酒店，经过一番改造后，现在终于好多了，终于能看到风景了，而不是像以前那样只能看到被遮挡的窗户和脚手架。不过今年我们想换换口味，选择了硬石酒店，因为它离主题公园很近。波托菲诺和硬石酒店的体验截然不同。波托菲诺让人感觉仿佛置身意大利，或者至少是一个意大利主题公园……而硬石酒店则感觉像是一家相当普通的大型酒店/度假村。房间还可以，我们住的是俱乐部客房，可以享用免费的食物、小吃和饮料……但体验非常令人失望。俱乐部客房很小，选择也极其有限。我不会为了这些设施再多花一大笔钱住俱乐部客房了。 酒店房间还不错，浴缸和淋浴感觉有点老旧，但房间里有所有你需要的基本用品。客房服务很棒，而且非常热情周到。 在我看来，泳池是这家酒店的亮点，孩子们特别喜欢泳池和水滑梯，在主题公园玩了一天之后，这里真是个放松身心的好去处。 总的来说，这是一家非常棒的酒店，步行5分钟即可到达好莱坞影城，10分钟即可到达冒险岛主题公园，泳池一流，酒店布局清晰易懂，餐饮也很美味。我下次还会选择入住这里。 （原文） Location Location Location— We stay almost every year at Portofino bay which finally now after some construction is much better and you can actually get a view vs a blacked out window and view of scaffolding. This year though we chose to mix it up and do the Hard Rock simply for its proximity to the park. Now Portofino and Hard Rock are really two massively different experiences. Portofino is transporting and makes you feel like your in Italy or a theme park version at least.. while Hard Rock feels like a fairly standard large hotel/ resort. The rooms were ok, we stayed in a club room which gives you access to food snacks and free drinks..it was very underwhelming. The club room is very small and the options incredibly limited. I wouldnt pay the pretty big upcharge for club level for just these amenities again. The hotel room was fine, dated feeling tub shower, but all the standard things you may need in the room. House keeping was excellent and very accommodating. The Pool was the star of the show in my eyes, my kids loved the pool and water slide and what a fantastic place to decompress after a day at the parks. Overall its a very good hotel, 5 min walk to Studios, 10 to Islands of Adventure, excellent pool, easy to navigate hotel, good food on property. I would happily stay here again.

（由 Google 翻译）环球影城硬石酒店绝对是我最爱的住宿地。这家度假村的赞誉真是说不完——它各方面都堪称完美。 入住期间赠送的快速通行证礼遇无与伦比，物超所值，尤其适合计划在乐园里玩一整天的游客。而且，酒店的地理位置也无可挑剔——它是距离环球影城最近的酒店，步行几分钟即可到达乐园，这无疑让入住体验提升了不少。 房间干净宽敞，装饰精美，体现了硬石酒店标志性的风格。整个酒店洋溢着一种充满乐趣、高档的氛围，同时又不失温馨舒适。度假村的氛围、音乐和整体氛围，让您立刻进入度假模式。 我们也非常欣赏酒店停车位充足，从入住到退房的整个流程都流畅高效。 如果您正在寻找一家集便利、舒适和时尚氛围于一体的环球影城酒店，硬石酒店就是您的不二之选。这无疑是我们的首选，我们已经期待着再次入住这里了。 （原文） Hard Rock Hotel at Universal is hands-down my favorite place to stay. I truly can’t say enough good things about this resort — it hits the mark in every way. The Express Pass benefit that comes with your stay is unbeatable and adds so much value, especially if you're planning to spend full days in the parks. And you really can’t beat the location — it's the closest hotel to Universal Studios, and being able to walk to the parks in just a few minutes makes a huge difference. The rooms are clean, spacious, and beautifully decorated with that signature Hard Rock style. The whole hotel has a fun, upscale vibe, but it's also welcoming and relaxed. The atmosphere, music, and overall energy of the resort just put you in vacation mode right away. We also appreciated that there was plenty of parking, and everything from check-in to check-out was smooth and efficient. If you’re looking for a Universal hotel that combines convenience, comfort, and a cool vibe, Hard Rock is it. It’s easily our top pick, and we’re already looking forward to staying here again.

（由 Google 翻译）我们之前住过波托菲诺湾和皇家太平洋，最近又住在这里。这家酒店是我们在环球影城最喜欢的度假村。工作人员都很友好，知识渊博。酒店干净整洁，维护得很好。泳池很棒，水下播放着音乐，还有我们住过的所有度假村中最好的水滑梯。床也很舒服，我们睡得非常好。总而言之，这里靠近公园和城市步道，真是无与伦比。我们一定会再来的！ （原文） We recently stayed here after previously staying at Portofino Bay and Royal Pacific. This property takes the lead as our favorite resort at Universal. The staff were all friendly and knowledgeable. The property was clean and well kept. The pool was great with the music being played underwater and the best water slide of any resort we'd stayed at. The beds were also very comfortable and we slept wonderfully. All that being said the proximity to the parks and City Walk is unbeatable. We will definitely be back!

（由 Google 翻译）服务热情周到！办理入住时，工作人员耐心解答了我们所有的问题，还发短信确认我们是否收到了所有物品。酒店包含环球影城快速通行证和提前入园。您可以步行5分钟或乘坐水上出租车。如果您走累了需要休息，水上出租车是个不错的选择。食物比我想象的要好。您可以去酒类商店购买，也可以自带。他们卖的烈酒要10美元，而您自己买只要3-4美元。啤酒的价格是13-14美元。在环球影城喝酒更便宜。我很喜欢环球影城的所有消费都可以记入房卡，这样方便追踪消费，也方便其他人在分开入住时查看消费记录。泳池也很棒！玩完环球影城后泡个热水澡真是太舒服了。下次一定还会入住！ （原文） Great, friendly service! Answered all our questions at check in. Texted to make sure we received everything. Universal express pass and early park admission included. You can walk 5 min or take the water taxi. Great for when you are tired of walking all day and need a break. Food was better than I thought. Go to liquor store or bring your own. They were selling the shooters for $10 that you can buy for $3-$4. Beer is $13-$14. It was cheaper to drink at Universal Studios. Love that all the Universal Studios charges can go to your room card makes it easy to keep track of spending and easy for others to have access to spending if separated. Pool was amazing too! Hot tub felt great after Universal. Would definitely stay again!

（由 Google 翻译）硬石酒店的服务绝对是这家酒店最出彩的地方！我们遇到的每一位员工都热情友好，乐于助人。大堂的香气也令人陶醉。房间不错，一切都很干净，客房服务更是无可挑剔。宠物们住得很舒服，空调也运转良好。我们住在7楼，享受到了行政酒廊的礼遇，非常满意。行政酒廊的Nann非常友好热情，我们已经开始想念她了。礼宾部的Mark也帮了我们很多忙。我们很感激酒店允许我们提前入住，因为我们搭乘早班飞机抵达后非常疲惫，这让我们的旅程更加完美。虽然这家酒店是我们入住过的所有环球影城酒店中最贵的，但优质的服务和提前入住的便利让我非常想再次入住。Sebastian是我们的泳池服务员。我的儿子很喜欢泳池。我希望他们能播放一些更好的电影，比如《怪物史莱克》之类的，让大家都能看得开心。我们很喜欢酒店的快速通行证、提前入园以及靠近水上出租车的便利位置。厨房的食物很棒，我儿子觉得汉堡好吃极了，原声早午餐虽然价格偏高，但味道确实不错。我们肯定会再次光临，但请记住，这家酒店并不经济实惠，属于高档酒店，不过它离环球影城非常近。再次感谢所有热情周到的员工，特别是客房服务员Shakeisha，她非常乐于助人，把我们的房间打扫得非常漂亮。我们打算攒钱以后再来！ （原文） The service at Hard Rock hotel is what makes this place stand out the most! Every single employee we encountered was helpful, friendly and approachable. It smells so amazing in the lobby scent. The rooms are decent, everything was very clean housekeeping was outstanding, and the pets were very comfortable and the air conditioning worked well. We stayed on the 7th floor and had club room benefits which we really enjoyed. Nann in the club lounge was extremely friendly and helpful, we miss her already. The concierge Mark was very helpful. I really really appreciate it that we got early check-in because we were so exhausted after taking an early flight in, and this alone made our trip so much better. It was definitely the most expensive option of all of the Universal hotels that we checked into, but the service and that early check-in made it so that I want to visit again. Sebastian was our pool attendant. My son loved the pool. I wish they would have had better movies playing though like maybe Shrek something that everyone would enjoy. We loved having the express passes and the early entry into the park and being right near the water taxi. The kitchen had great food my son thought the burger was amazing and the acoustic brunch was pricey but was very good. We will definitely come again but just keep in mind this is not a budget friendly hotel this is a splurge but it's extremely close to Universal studios park. Again, we want to thank everyone of the helpful employees, including Shakeisha the housekeeper was very helpful and did a beautiful job in our room. We're going to save up and visit again in the future!

（由 Google 翻译）我们在佛罗里达环球影城硬石酒店的住宿体验简直棒极了！从我们抵达的那一刻起，酒店员工就热情友好，让我们宾至如归。房间一尘不染，舒适无比，景色更是美得令人窒息。 酒店位置绝佳——沿着干净整洁的小路步行五分钟即可到达主题公园。此外，酒店还提供前往公园的游船服务，船夫一路妙语连珠，讲着各种搞笑的故事，让我们捧腹大笑——这本身就是一种娱乐体验！ 这次入住体验的一切都超出了我们的预期。我们一定会再次光临——这家酒店让我们的环球影城之旅成为一段难忘的回忆！ （原文） We had an absolutely amazing stay at the Hard Rock Hotel at Universal Studios, Florida! From the moment we arrived, the staff were incredibly friendly and helpful, making us feel right at home. Our room was spotless, super comfortable, and the view was breathtaking. The location couldn’t be better—just a five-minute walk to the park on a beautifully clean path. Plus, they offer a fun boat ride to the park, and the driver had us laughing the whole way with hilarious jokes and stories—it was like part of the entertainment experience! Everything about our stay exceeded expectations. We’ll definitely be coming back—this hotel made our Universal trip unforgettable!

这宾馆简直智障，各种东西都要收费就算了，来住的时候门还是坏的，修了两天愣是修不好，来来回回去前台跑了得不下10次最后终于同意换房了，本来和朋友一起出来玩的就住在隔壁，给换到了别的楼层，还不是同一个电梯能到的，得6楼下到1楼换另一面的电梯上15楼才能到，超级差评给一个，非常不建议住这里，hilton对面那个宾馆好上很多，价格也差不多，可以一住。

（由 Google 翻译）奥兰多希尔顿西格尼亚酒店真是太棒了！所有员工都非常友好，服务周到。前台的瑞安和维修人员乔瓦尼给我们留下了特别深刻的印象。房间非常干净整洁，毛巾也非常充足！电梯井然有序，我们几乎不用等很久。丰收餐厅的食物非常美味，尤其是丰盛的自助早餐。负责按订单准备鸡蛋的员工服务非常出色。我给房间评分扣掉一星的唯一原因是我们到达时，房间非常热（80°）。我们以为房间里有运动探测器，一进房间就会凉快下来。于是我们打开行李，结果发现并没有凉快下来。我们花了几个小时打电话和发短信四次，才有人终于来到房间，结果发现壁柜里的水阀被关了。酒店为此道了歉。除了这个小故障，我给这家酒店五星好评！ （原文） The Signia by Hilton Orlando is an excellent hotel! The staff are all very friendly and very service oriented. We were especially impressed with Ryan at the front desk and Giovanni of the maintenance staff. The rooms are very nice and clean, and there are plenty of towels! The elevators are organized very well, it seemed like we never had to wait much for an elevator. The food in the harvest restaurant is very good, especially the large buffet breakfast. The staff who prepare the eggs to order do an excellent job. The only reason that I took one star off of the room rating was that when we arrived, the room was quite hot (80°). We thought it would cool down once we were in the room, since it had a motion detector. So we unpacked. However, it did not get cooler. We had to call and Text four times over several hours for someone to finally come to the room and discover that the water valves inside the wall unit had been turned off. The Hotel apologized. Other than that glitch, I would give the hotel five stars!

（由 Google 翻译）我们在奥兰多希尔顿西尼亚酒店的住宿体验棒极了。地理位置绝佳，紧邻迪士尼乐园，出行十分便捷。酒店环境优美，我们非常喜欢漂流河泳池。它既放松又充满乐趣，是我们旅程的一大亮点。酒店的食物美味可口，份量十足，品质上乘。 我想借此机会感谢两位员工，他们让我们的入住体验更加特别。入住前协调员Emily非常棒。她甚至在我们抵达前就为我们解答了疑问，并确保每个细节都安排妥当。抵达酒店后，前台的Dream热情地接待了我们，并提供了我们所需的一切帮助。两位员工都竭尽全力，确保我们的假期完美无缺。 这家酒店真正满足了您对度假村的一切期望：便利的地理位置、有趣的设施、一流的餐饮和优秀的员工。我们带着美好的回忆离开，迫不及待地想再次光临。 （原文） Our stay at Signia by Hilton Orlando was absolutely wonderful. The location is perfect since it is right next to Disney, which made getting around so easy. The hotel is beautiful, and we really enjoyed the lazy river pool. It was relaxing, fun, and a highlight of our trip. The food at the hotel was excellent with generous portions and great quality. I want to take a moment to recognize two employees who made our stay even more special. Emily, the Pre-Arrival Coordinator, was amazing. She helped us before we even arrived by answering questions and making sure every detail was arranged. When we got to the hotel, Dream at the front desk greeted us warmly and was so helpful with everything we needed. Both of them went above and beyond to make sure our vacation was perfect. This hotel truly has everything you could want in a resort. A convenient location, fun amenities, great dining, and outstanding staff. We left with wonderful memories and cannot wait to return.

（由 Google 翻译）刚在这家酒店住了一周回来，感觉棒极了。房间干净宽敞。泳池区装修得很漂亮，我们在漂流河里玩了好久。Harvest Bistro 的早餐很美味，种类丰富。Beech 餐厅的汉堡和玉米饼也很美味。酒店里的每个人都很友好。我们每天都乘坐免费班车前往迪士尼乐园。班车班次不如迪士尼乐园内的班车频繁，所以我建议你在计划行程时考虑好班车时间。我们迫不及待地想计划下次入住这里！🙂 （原文） Just got back from a week stay at this hotel and it was amazing. The rooms were clean and spacious. The pool area is very well done and we spent so much time in the lazy river. The breakfast at Harvest Bistro was delicious, lots of variety. Beech restaurant had yummy burgers and tacos. Everyone at this hotel was very friendly. We used the complimentary shuttle to the Disney world parks every day. They do not come as often as Disney World on-site shuttles so I recommend planning your day with the shuttle times in mind. We can’t wait to plan our next stay here! 🙂

（由 Google 翻译）酒店房间本身很不错——舒适、布置精美，地理位置优越。然而，客房服务却差强人意。抵达后，我们发现床上用品没有得到妥善清洁，这给我们留下了令人失望的第一印象。在我们4天的住宿期间，客房服务两次漏掉了我们的房间，我们不得不自己要求更换毛巾和提供基本服务。 房间和设施本身都很不错，但客房服务缺乏一致性，这确实影响了我们的入住体验。希望管理层能够解决这个问题，因为这将对未来客人的住宿体验产生重大影响。 （原文） The hotel room itself was quite nice—comfortable, well-furnished, and in a good location. However, the housekeeping service left much to be desired. Upon arrival, we noticed that the bedding had not been properly cleaned, which was a disappointing first impression. Over our 4-day stay, housekeeping skipped our room twice, and we had to request fresh towels and basic service ourselves. It’s a shame because the room and amenities were otherwise very pleasant, but the lack of consistency in housekeeping really affected our experience. Hopefully, management can address this issue, as it would make a big difference in future guests’ stays

（由 Google 翻译）请仔细核对收据。我们的账户上出现了一些我们并未消费的费用。我们花了两个小时才联系上客服。在等待了20分钟后，我被告知这些费用原本应该属于一位入住华尔道夫酒店的客人。这完全无法接受，而且这是两家不同的酒店，我实在不明白为什么会发生这种情况。 （原文） Check your receipts carefully. There were charges on our account that we did not make. Took 2 hours to get a person on the phone. After 20 minutes on hold I was told that the charges were supposed to be for someone that was staying at the Waldorf. This is unacceptable and not sure how that happens since it is two different hotels.

（由 Google 翻译）希尔顿西格尼亚邦内溪度假酒店 (Hilton Signia Resort Bonnet Creek) 提供赏心悦目的舒适住宿体验。 酒店的整体设计美不胜收，营造出愉悦的氛围。宽敞的泳池区更是一大亮点，拥有漂流河、便捷的免入区以及位置优越的泳池酒吧，为宾客提供充足的放松和娱乐空间。 然而，酒店受会议参与者的青睐可能会显著影响宾客的体验，尤其是在晚上。大堂经常挤满会议团体，这可能会让个别宾客感到自己像是在打扰私人活动，而不是在享受共享空间。 在设施和服务方面，值得注意的是，与一些中档希尔顿酒店不同，西格尼亚酒店不提供免费早餐。 停车费用不菲，自助停车每晚 40 美元，代客停车每晚 57 美元。对于持有电动汽车的客人，酒店可提供充电选项（2级），但有具体规定：车辆充电时间不得超过四小时，否则需额外支付每小时10美元的费用。在我入住期间，曾遇到特斯拉司机占用充电桩而不进行充电的情况，这无疑限制了其他电动汽车车主的充电。 入住时，客人需准备每晚150美元的押金。 房间内的床铺非常舒适，可以保证良好的睡眠。然而，枕头虽然看起来很蓬松，但实际上是用羽毛制成的，一旦受到重量就会变得非常扁平。 总体而言，希尔顿西格尼亚邦内溪度假酒店 (Hilton Signia Resort Bonnet Creek) 提供奢华的环境和绝佳的泳池体验。有意入住的客人请注意，由于会议、不提供免费早餐以及停车和电动汽车充电相关的高昂费用，公共区域可能会比较拥挤。 （原文） The Hilton Signia Resort Bonnet Creek offers a visually appealing and comfortable stay. The hotel's aesthetic is undeniably beautiful, contributing to a pleasant atmosphere. A standout amenity is the expansive pool area, which truly serves as a highlight. It boasts a lazy river, a convenient zero-entry section, and a well-situated pool bar, providing ample opportunities for relaxation and enjoyment. However, the hotel's popularity with convention attendees can significantly impact the guest experience, particularly in the evenings. The lobby frequently becomes crowded with convention groups, which may lead individual guests to feel as though they are intruding on a private event rather than enjoying a shared space. In terms of amenities and services, it's worth noting that, unlike some mid-range Hilton properties, the Signia does not offer complimentary breakfast. Parking presents a significant cost, with self-parking priced at $40 per night and valet service at a substantial $57 per night. For guests with electric vehicles, charging options are available (Level 2), but come with specific regulations: vehicles should not be left plugged in for more than four hours to avoid an additional charge of $10 per hour. During my stay, there were instances of Tesla drivers occupying charging spots without actively charging, which unfortunately limited availability for other EV owners. Upon check-in, guests should be prepared for a $150 per night deposit. Inside the rooms, the beds are notably comfortable, providing a good night's sleep. However, the pillows, while appearing fluffy, are made of feathers and tend to flatten considerably as soon as weight is applied. Overall, the Hilton Signia Resort Bonnet Creek offers a luxurious environment and an excellent pool experience. Prospective guests should be aware of the potential for crowded common areas due to conventions, the lack of complimentary breakfast, and the considerable costs associated with parking and EV charging.

空调已经用了100年的感觉 用起来还没电扇有用。房间非常潮湿。附近很多酒店 最好不要订这一个。

（由 Google 翻译）我们拿着度假村通行证只来玩了一天，玩得非常开心！泳池区干净舒适，水滑梯更是锦上添花。我们这些老胖子玩得非常开心！🤣😭有很多躺椅和遮阳处，可以轻松舒适地待上一整天。 工作人员全程都很友好热情，池畔酒吧的食物也出奇地好吃——我们点了玉米片，我朋友的儿子点了一个汉堡。他一点也不抱怨，所以看起来一切都很好。 虽然我们没有过夜，但酒店的整体氛围温馨宁静。感觉就像一个靠近公园的迷你度假胜地，没有那么多拥挤的人潮。一定会再来放松一天！ （原文） We came just for the day with a resort pass and had such a great time! The pool area was clean and relaxing, and the water slide was a fun bonus. Us old fat people were able to use it with no problems ! 🤣😭There were plenty of loungers and shaded spots, which made it easy to stay comfortable all day. Staff were friendly and helpful throughout, and the food from the poolside bar was surprisingly good— we did some nachos and my friend's son had a burger. He had no complaints about it so it seems like everything was good. Even though we didn’t stay overnight, the overall vibe of the property was welcoming and peaceful. It felt like a mini escape close to the parks without all the crowds. Would definitely come back for another day of relaxing!

（由 Google 翻译）我最近入住了这家酒店，其优越的地理位置给我留下了深刻的印象。酒店毗邻众多热闹的餐厅和景点，步行即可轻松探索周边地区。从我抵达的那一刻起，前台服务人员就热情周到，他们竭尽全力让我的生日过得格外难忘——不仅升级了我的房间，还赠送了少量的酒店消费额度，并确保我拥有舒适庆祝所需的一切。他们的团队真心实意地想要为我打造一段难忘的体验。 酒店本身也物超所值，酒店内的水疗中心为我提供了在漫长的观光之旅后放松身心的绝佳场所。我尤其欣赏酒店贴心的服务，例如，我遗落了一顶帽子，酒店工作人员很快就找到了并归还给了我。入住期间，酒店提供的便捷升级和消费额度，以及附近餐饮场所的便利，使这家酒店成为生日度假或短途城市之旅的可靠之选。 （原文） I recently stayed at this hotel and was impressed with its ideal location, nestled close to a lively cluster of eateries and attractions that made it easy to explore the area on foot. The front desk was incredibly gracious from the moment I arrived, and they went above and beyond to make my birthday feel special—upgrading my room, providing a small on-site credit, and ensuring I had everything I needed to celebrate in comfort. It felt like their team genuinely cared about creating a memorable experience. The hotel itself offers solid value, with a spa on-site that provided a relaxing retreat after long days of sightseeing. I appreciated the thoughtful touches, including help locating a lost hat that had been left behind; the staff found it and returned it promptly. With convenient upgrades and credits during my stay, plus easy access to nearby dining options, this property stands out as a reliable choice for a birthday getaway or a short city break.

（由 Google 翻译）我第一次住在这里是因为酒店有水滑梯，我女儿很喜欢有滑梯的酒店。我们去游泳池的时候，滑梯关着，因为他们人手不够。房间价格低于平均水平，适合短途旅行。 我后来又去了奥兰多，一开始预订了这家酒店，但我和妻子改变了主意。我确认取消是在他们规定的时间内，而且我收到的邮件里说的也完全符合。结果还是被扣了200美元。我打电话给酒店，酒店经理当然不在，不过几个小时内会有人给我回电话。三天没回电话后，我决定对这笔费用提出异议，他们声称有权向我收费。不过，我收到的邮件里有时间戳，清楚地显示我是在规定的时间内取消的。 我再也不会住这里了，我建议其他人也不要住。我们在奥兰多的新度假村是维斯塔纳度假村，它比这里好得多，房间也更大，更适合家庭入住。 （原文） The first time I stayed here I booked because they have a water slide and my daughter loves hotels with slides. We go to the pool and the slide is closed because they don’t have enough employees to open it. The room was below average for the price it works for a quick trip. I had another trip to Orlando and initially booked this hotel but my wife and I changed our mind and I checked to make sure I was cancelling within their time frame and I was clearly according the the email I got. I was still charged $200. I called the hotel and of course there was no manager available but one would call me within a couple hours. After 3 days of no call I decided to dispute the charge and they claim they have the right to charge me. Well I have emails that are time stamped that clearly show I canceled within the correct time frame. I will never stay here again and I advise others not to either. Our new resort in Orlando that’s much nicer and bigger rooms more space for family is the Vistana Resort.

（由 Google 翻译）我们昨晚入住。这家酒店（不是度假村）真是令人极其失望。 前台接待员态度很好，但他只告诉我们停车费，却从未提及“度假村费”。我告诉他我们正在考虑在喜来登酒店购买分时度假产权，并要求安排高层阳台房。他说这是他能安排的最高楼层，所以给了我们这间在四楼的房间。好吧，没问题。但阳台的面积简直是个笑话，只够我们走出来坐下，仅此而已。我知道我订的是标准间，但这房间也太普通了吧，尤其是考虑到它临街的景观。因为房间临街，整晚都非常吵闹，我们几乎没睡着。床太硬了，睡起来很不舒服。而且，喜来登酒店为什么用的是贝斯特韦斯特酒店的床单和毯子？ 空调只有一个档位，而且不能调节。既不能调高也不能调低。这间陈旧不堪的房间里暖和极了。房间很破旧，天花板上明显是打补丁的痕迹。这间所谓的“度假村标准间”竟然连个微波炉都没有。 我们拿到了一张泳池酒吧免费开胃菜的优惠券，就下去看看。酒保既不热情也不健谈，似乎对和顾客聊天没什么兴趣。而且免费开胃菜只有三种选择，我们只对炸虾感兴趣。因为我吃不了辣，所以要了一份牧场沙拉酱（其他免费菜品我们都不感兴趣）。酒保看了我一眼，笑着说炸虾没那么辣，让我感觉很不舒服。我只好解释说我吃不了辣是因为胃灼热。然后他自动加收了小费，我们还要为此交税。如果他没这么做，我们本来可以拿到更多小费的。 泳池很暗。房间里几乎没开灯，显得更加冷清，远不如网站上展示的那样漂亮。在我看来，这根本不配叫喜来登。 另外，我们入住时还好，但房间很闷。我和我丈夫醒来后都鼻塞喉咙痛。 总之，非常令人失望。即使我们最终决定成为业主（虽然可能性极小），我们也绝不会再入住这家酒店。 （原文） We checked last night. This HOTEL (not resort) is EXTREMELY disappointing. Front desk clerk was nice. But we were only told about the parking fee. We were never told about the “resort fee”. I informed him we were thinking about becoming time share owners at Sheraton and asked for a high floor balcony. This room is on the 4th floor as he said that was the highest he could put us. Okay, no problem. But the balcony size is a joke. It’s enough room to walk out and sit down and that’s it. I understand I booked the standard room, but it’s like EXTREMELY standard, especially with the view of the street. SO noisy all night long due to being on the street side. We barely got any sleep. The beds are so firm they’re uncomfortable. And why does the Sheraton have sheets and blankets from the Best Western?? The AC has one setting and won’t let us change it. Won’t go up. Won’t go down. It’s super warm in this very outdated room. Room is sad. Obvious patchwork done on the ceiling. Not even a microwave in this “resort” standard room. We were given a coupon for a free appetizer at the pool bar so we went down to check it out. On top of the bartender not really being an enthusiastic outgoing one and barely seeming interested in conversing with his customers, there are only three options available for the free appetizer; and we’re only interested in the boom boom shrimp. I asked for a side of ranch as I can’t handle spicy (other options for free weren’t appealing to us), and the bartender gave me a funny look and chuckled telling me they weren’t that spicy making me uncomfortable so I explained how I can’t handle spicy due to heartburn issues. Then he added an auto gratuity which we were then taxed on. He would have gotten a much better tip had he not done that. Pool is super dark. Hardly any lights on making it seem even less appealing and doesn’t look as nice as the website portrays it to be. Shouldn’t be a Sheraton in my opinion. Also, we were fine when we checked in. The room is quite stuffy. Both my Husband and I up with a stuffy nose and sore throat. Just overall disappointing. Even if we do choose to become owners which is extremely unlikely steer this step, we will never be staying here again.

（由 Google 翻译）我不推荐这家酒店。网站上看起来好多了，但实际体验却大相径庭。我们入住这家酒店是为了参加一个工作会议，但酒店设施不足以容纳这种规模的活动。他们有足够的空间容纳会议，但没有足够的空间容纳活动的餐饮部分，更不用说食物也很糟糕了。 入住过程很顺利，直到我们乘坐电梯到达五楼，电梯非常笨重。入住期间，我们遇到两位同事，他们在不同时间被困在电梯里。我们旅行的最后一天，只有一部电梯在运行，而且发出咔哒咔哒的噪音。这让人很不舒服，因为它是前一天被困住的。 房间和网上的图片不一样。地毯破旧肮脏，浴室没有通风设备，房间里弥漫着霉味。电视非常老旧，WiFi不稳定。酒店位于一个非常繁忙的街角，整晚交通都很嘈杂。酒店内的商店很少营业，餐厅的营业时间似乎也不太固定。工作人员的友善程度/乐于助人程度参差不齐。我认为培训对他们有好处。 考虑到该地区的选择如此之多，我还是会选择其他地方。 （原文） I would not recommend this hotel. It looks much nicer on the website but it is not what you get in person. We stayed at this hotel for a work convention and it was not equipped for an event of this size. They had enough space for the actual meetings but not for the dining portion of the event not to mention the food was awful. Check in was smooth until we hit the elevator and it was a very clunky ride to the 5th floor. During our stay we talked to two coworkers who got stuck in the elevator at different times. The last day of our trip only one elevator was working and it was making clunking noises. Not comforting as it is one that had gotten stuck the previous day. The rooms were not as pictured online. The carpet was worn and dingy and without ventilation in the bathrooms it left the room very musty smelling. The TV is very outdated and the WiFi wasn’t consistent. The location is on a very busy corner and the traffic was very loud all night. The store inside the hotel was rarely open and the restaurant didn’t seem to have consistent hours either. The staff was hit or miss on how kind/helpful they were. I think training could be beneficial to them. For as many options as there are in the area, I would go somewhere else.

（由 Google 翻译）我们的房间非常干净，工作人员也棒极了……他们热情友好，乐于助人。孩子们特别喜欢泳池区……他们玩得不亦乐乎！在我们等待房间的时候，酒店为我们办理了提前入住，还给了我们泳池的日票。 （原文） Our rooms are very clean and the staff has been outstanding...so helpful and friendly. The kids are enjoying the pool area...they want to stay and stay! We got an early check in and day passes to the pool while we waited for our rooms.

（由 Google 翻译）过去五年，我们家每年都会带我和兄弟姐妹来这里度假。今年是我们第五年入住这家度假村，我们非常喜欢这里。这里能为我们全家打造一段难忘的梦幻假期。每年圣诞节期间，他们都会举办姜饼大赛、烹饪比赛、家庭游戏、足球比赛、泳池边的现场音乐表演、泳池游戏等等，你能想到的活动这里应有尽有。 我们每年都来这里，因为这里能让我们全家团聚。我以前在其他度假村几乎什么活动都没参加，大部分时间我们都待在房间里玩手机。但在这里，他们真心关爱每一位住客。每年我都非常期待和家人一起来这里。房间舒适，食物美味，泳池也很棒，最重要的是，价格也很合理，而且这里离所有景点都很近（迪士尼、海洋世界、探索湾等等）。 酒店员工也超级棒！和去年一样，我错过了姜饼屋比赛，就在酒店房间里自己做了一个。在我们一家人回家之前，他们还把我的姜饼屋拿去游戏室展示！我从来不写评论，所以请相信我，这家酒店绝对是10/10，是家庭出游的最佳选择，不仅可以放松身心，还能增进亲子关系，创造美好回忆！我已经迫不及待地想今年圣诞节再来一次了！感谢哈伯湖酒店一直以来对我们一家人的悉心照顾，让我们度过了一个难忘的圣诞节！ （原文） My family has been taking me and my siblings here for the past almost 5 years. This year is actually our 5th year staying at this resort and we love it so much. It's the best in making a magical memorable vacation for the family. Every year during Christmas time they do gingerbread competitions, cooking competitions, family games, people out playing soccer games, live music by the pool, pool games, and anything you can think of. We come here every year because it's a place that brings our family together. I never really did anything at other resorts, and most of the time we stayed in our hotel rooms and on our phones. But at this place, they care about the people who stay. Truly each year I get so excited to come here with my family. The room is nice, the food is so good, the pools are great, and to top it all of its all at decent prices even though it's so close to EVERYTHING, (Disney, sea world, discovery cove, ect). The staff are so incredibly nice too, like last year, I missed the gingerbread house competition and I made my own in the hotel room, and before me and my family went to go back home they took my ginger bread house and put it on display in the game room! I don't ever write reviews on places so trust me when I say this hotel is 10/10 best place for a family to go to, not just to relax but to bond and create new memories! Can't wait to come this Christmas! Thank you Harbor lake for always taking good care of my family for Christmas!

（由 Google 翻译）这个地方太美了！圣诞装饰布置得非常漂亮。每次我们下午/晚上回来，门卫都会说“欢迎回家！”。从来没有人这么亲切地跟我说过。我太喜欢这种感觉了！他们反应迅速，办事效率高，而且非常关心我们的需求。泳池、游戏区、健身房、洗手间和烧烤区都非常干净。感谢你们提供的美好住宿体验！ （原文） This place is beautiful. The Christmas decorations were so nice. Everytime we came back in the afternoon/evening, the gate workers would say, "Welcome Home!" Never has anyone told me that. I loved it! They were responsive, quick, and really cared about our needs. The pool, game area, gym, restrooms, and grill area were exceptionally clean. Thanks for the great stay!

（由 Google 翻译）如果您带着小孩，计划去奥兰多短途旅行，我强烈推荐这家酒店。这里的设施一流，而且全天都有各种活动，让您玩得尽兴。酒店员工也热情周到，我简直无法用语言来形容。特别是前台的杰奎琳，她非常热情友好。办理入住时，他们还帮我们安排了提前入住（不过这项服务不一定每次都能提供，因为要看房间情况），这真的帮了我们很大的忙。两个大型泳池、迷你高尔夫球场、餐厅以及遍布各处的游戏设施，让我们全程都玩得不亦乐乎。我们特意安排了一天的“泳池日”，这样才能好好体验和享受酒店的各项设施，真是太好了。非常感谢你们让我们拥有了一次难忘的住宿体验！ （原文） I cannot recommend this place enough if you have a quick trip to Orlando and you have small kids. The amenities here are unmatched and there’s activities throughout the day to keep you entertained. I also can’t say enough nice things about the staff here. Jaqueline at the front desk in particular was so warm and welcoming. When checking us in they were able to accommodate an early check in (don’t count on this though because it depends on availability) which helped us out so much. The two large pools, mini golf, restaurant and games throughout kept us entertained the entire time. I’m so glad we planned a “pool day” into our trip so we could explore and enjoy the amenities properly. Thank you so much for making our stay memorable!

（由 Google 翻译）我和家人几周前在这里住了几天，玩得非常开心。我姐姐为我们安排了行程，让我们每天都过得非常充实。下次我再来的时候，我一定会多花些时间待在度假村里，让孩子们自由探索玩耍。这里有很多适合他们的活动，而且氛围非常好，大人小孩都玩得很尽兴。特别感谢所有工作人员，我的朋友Manny和酒吧的EJ，谢谢你们所做的一切。客房服务人员做得非常棒，大堂的工作人员也非常热情周到。我已经迫不及待地想再次入住了。谢谢Ad 🫶🏾 （原文） Me and my family stayed here a few weeks ago and we had the absolute best time. My sister put together an itinerary for the days that we were there that kept us extremely busy but when I come back, I definitely plan on spending more time at the resort and just allowing the kids to explore and have fun. There were so many things for them to do And it was just a great vibe altogether for kids and adults shout out to the staff, my friend, Manny and EJ at the bar thank you so much for everything. The housekeepers did absolutely amazing. And the lobby crew were so helpful. I can’t wait to come back . Thanks Ad 🫶🏾

（由 Google 翻译）我们入住的是两卧室别墅，空间宽敞，非常舒适。 整个酒店规模不大，步行即可轻松到达各个区域。酒店内有两个泳池区，都设有儿童游乐区。 主楼内设有活动中心，提供棋类游戏，此外还有一个健身中心。 酒店内主楼附近和其中一个泳池旁设有一家酒吧兼烧烤餐厅。他们提供便捷的手机点餐服务，菜品选择也相当丰富。不过，食物价格略高，性价比不高，我不推荐他们的早餐。 （原文） We stayed in the 2 bedroom villa it was spacious and very comfortable. The property is small overall and very walkable. There are 2 pool areas on property both have kid friendly areas. There is an activity center with board games in the main building and a fitness center. On-property they have a bar & grill near the main building and one of the pools. They offer mobile ordering for convenience and have a good selection. The food is a little over priced for what you get and I wouldn't recommend there breakfast..

（由 Google 翻译）我们在万豪港湖酒店度过了非常愉快的时光。虽然浴室淋浴排水管有点问题，排水不畅，但这确实是我们遇到的唯一小问题。每次我们联系酒店，工作人员都非常热情周到，反应迅速。他们从不让我们觉得是在打扰他们，无论大小要求，都能迅速且面带微笑地得到解决。 服务一流，地理位置优越，总之，这是一次非常愉快的住宿体验。我们一定会再次入住！ （原文） We had a great stay at Marriott’s Harbour Lake. Despite our bathroom shower drain giving us some trouble and not draining properly repeatedly that was our only issue, the staff was incredibly quick, helpful, and accommodating every single time we reached out. They never made us feel like we were bothering them, and every request—big or small—was handled promptly and with a smile. Wonderful service, great location, and overall a really enjoyable stay. We would absolutely come back!

（由 Google 翻译）4.9/5 — 万豪港湾湖度假村：光芒四射（……甚至有点过头） 首先我要说的是：万豪港湾湖度假村绝对棒极了。 泳池？美得令人窒息。 酒吧？完美无瑕。 活动？精彩纷呈，让你瞬间觉得自己也成了个爱玩的人。 这里简直就是成人版的迪士尼乐园，既能让你放松身心，又能让孩子们尽情玩耍。 --- 🌴 优点（也就是度假村99%的优点） 泳池如此诱人，即使你平时只是个“喜欢在泳池边喝饮料”的人，也会突然发现自己和陌生人一起在泳池里打起了排球。 度假村内的酒吧有一种神奇的魔力，酒劲十足，让你不禁怀疑自己是在度假……还是被美好的生活选择所俘虏。 活动策划团队？他们绝对值得嘉奖。奥运奖牌。国会荣誉。总之，不胜枚举。 说真的——这家度假村的体验绝对是满分…… ……但是灯光…… --- 💡 唯一的缺点（也就是为什么NA​​SA应该向万豪咨询） 事情是这样的。我敢肯定这家度假村的灯光设计师之前肯定参与过： 拉斯维加斯大道 超级碗中场秀 引导飞机降落跑道 因为那些照向泳池的聚光灯根本就没照向泳池。 哦不。 这些灯光另有图谋： ✨ 像UFO造访一样，直射进每个客房。✨ 我可没开玩笑——日落之后，度假村就从热带天堂变成了《犯罪现场调查：奥兰多》的​​犯罪现场重现。 想坐在阳台上？ 根本坐不住。 一束强光直射，感觉就像在审问你：“14号晚上你在哪儿？” 想睡觉？ 祝你好运。 这束聚光灯整晚直射你的视网膜，仿佛在“礼貌地”催促你入睡。 我甚至一度朝它挥了挥手。 它也挥手回应了。 说真的…… 解决办法显而易见： 把灯光照向美丽的泳池 或者，我也不知道……像地球上其他所有灯光一样，晚上把它关掉 想象一下，如果泳池的灯光不是像灯塔一样在你卧室里寻找迷路水手，而是柔和的灯光照射，那该有多美。 --- ⭐ 最终评价 尽管经历了“午夜白昼”般的聚光灯体验，这个地方依然棒极了。 度假村非常出色。泳池超赞，酒吧也很棒，活动丰富多彩。 记得带上太阳镜，晚上去很方便。 或许还要带个眼罩。 或许还要个小面罩。 （你知道的……典型的佛罗里达度假装备。） 仍然强烈推荐。下次还会入住。 不过，我还是想委婉地建议万豪酒店考虑一下，是不是应该雇个懂灯光方向的人。😆🌴 （原文） 4.9/5 — Marriott’s Harbor Lake: The Resort That Shines Brightly (…A Little Too Brightly) Let me start by saying this: Marriott’s Harbor Lake is absolutely fantastic. The pools? Gorgeous. The bar? Chef’s kiss. The activities? So good you’ll suddenly believe you’re the kind of person who likes activities. This place is basically Disney World for adults who want to chill and kids who want to cannonball. --- 🌴 The Good (AKA 99% of the Resort) The pools are so inviting that even if you’re usually a “sit-by-the-pool-with-a-drink” person, you will suddenly find yourself in the pool playing volleyball with total strangers. The onsite bar does that magical thing where the drinks are strong enough that you wonder if you’re on vacation… or being abducted by good life choices. The activities staff? They deserve awards. Olympic medals. Congressional honors. Something. Seriously—this resort is a 10/10 experience… …but then there’s the lighting. --- 💡 The Only Negative (AKA Why NASA Should Consult Marriott) So here’s the thing. I’m pretty sure the lighting designer for this property previously worked on: The Vegas Strip A Super Bowl halftime show Guiding aircraft onto runways Because the spotlights aimed at the pool ARE NOT AIMED AT THE POOL. Oh no. These lights have a different dream: ✨ To shine directly into every guest room like a UFO visitation. ✨ I’m not joking—when the sun sets, the resort transforms from a tropical paradise into a CSI: Orlando crime scene reenactment. Try sitting on your balcony? You can’t. You get blasted by a light so bright it feels like you're being interrogated: “WHERE WERE YOU ON THE NIGHT OF THE 14TH?” Trying to sleep? Good luck. The spotlight politely tucks you in by beaming directly into your retina all night long. I actually waved to it at one point. It waved back. And honestly… It doesn’t take a rocket scientist—or even a guy who knows a rocket scientist—to figure out the solution: Aim the light down at the gorgeous pool Or, I don’t know… turn it off at night like every other light in the history of the planet Imagine how beautiful the pool would look with tastefully aimed lighting instead of a lighthouse-level beam searching for lost sailors in your bedroom. --- ⭐ Final Verdict Despite the “Daylight at Midnight” spotlight experience, this place absolutely rocks. The resort is fantastic. The pools are amazing. The bar is excellent. The activities are great. Just bring sunglasses for the nighttime. And maybe a sleep mask. And maybe a small shield. (You know… typical Florida vacation gear.) Still highly recommend. Would stay again. But would also politely suggest Marriott consider hiring someone who knows which direction LIGHT is supposed to go. 😆🌴

（由 Google 翻译）我们在这里度过了美好的时光。酒店维护得很好，干净整洁，装饰精美。泳池和各种活动都很棒！我们的房间非常漂亮，我们甚至从窗户欣赏了每晚的烟花表演。地理位置优越——尤其是如果你要去迪士尼乐园的话。工作人员都很友好、友善、乐于助人。自助停车非常方便。我强烈推荐这家度假村！ （原文） We had a wonderful stay here. The hotel is well-kept, clean and beautifully decorated. The pools and activities available are excellent! Our room was very nice and we even enjoyed the nightly fireworks show from our window. The location is great - especially if you’re visiting Disney. The staff members were all friendly, kind and accommodating. The self-parking garage is very convenient. I highly recommend this resort!

（由 Google 翻译）我和丈夫都是当地人，但我们喜欢在迪士尼酒店度过一个短暂的周末！这是我们第一次预订迪士尼酒店以外的酒店，而是迪士尼园区内的酒店。虽然我很喜欢迪士尼酒店，但我强烈推荐奥兰多博内溪温德姆至尊度假酒店！ 我们预订了最便宜的房间，有两张大床，没有阳台。房间宽敞舒适，干净整洁，这是我在奥兰多度假村住过的最安静的一次。 环境优雅宁静。我喜欢在酒店和湖边散步。整个酒店环境干净安静，有很多活动和休闲活动。 我们没有乘坐班车，但注意到他们有往返所有迪士尼乐园和迪士尼市中心（现在的迪士尼之泉）的免费班车。 从入住到退房，客户服务都非常棒！他们每天都提供客房送餐服务（迪士尼酒店不提供这项服务）。虽然停车不像迪士尼酒店那样免费，但价格仍然比较实惠，而且设施也超出了预期！ 如果您开车来，停车费是34美元/天，代客泊车费是40美元/天，所以我们就选择了代客泊车…… 这里的氛围让周末如此轻松惬意！感谢奥兰多温德姆至尊酒店的所有员工，让我们拥有了如此美好的体验！ （原文） My husband and I are locals but we enjoy staying at Disney hotels for mini weekend get-a-ways! This was our first time booking a hotel that wasn’t a Disney hotel but rather is on Disney property and although I am a sucker for Disney hotels I would HIGHLY recommend Wyndham Grand Orlando Resort at Bonnet Creek! We booked the least expensive room which had two queen beds without a balcony. The room was nice and large, clean and it was one of the quietest stays I’ve ever had at a resort in Orlando. The environment is classy and peaceful. I enjoyed walking around the hotel and the lake. The whole entire property was a clean and quiet environment and there were many activities and things to do. We didn’t use the shuttles but took note that they have complimentary shuttles to and from all Disney Parks and to Downtown Disney (now Disney Springs). The customer service was fantastic from check in to check out! They offered room service each day (something that Disney hotels do not offer) and although the parking is not free like a Disney hotel, it is still a less expensive stay with amenities that are above and beyond expected! If you are driving in, Parking was $34.00/day and valet was $40.00/day so we went ahead and chose valet… The ambiance made for such a relaxing weekend! Thank you to all the staff at Wyndham Grand Orlando for a wonderful experience!

（由 Google 翻译）这家酒店服务差劲透顶，电话永远打不通。办理入住/更换钥匙要等很久。如果前台或咖啡店前面只有一个人，至少要等10分钟。房间还行，但淋浴间总是弥漫着潮湿浴帘的味道，显然很久没清洗了。我以前还在房间里发现过异物毛发和其他恶心的东西。我觉得这家酒店需要翻新房间，服务也需要彻底改进。如果你要去公园，那地理位置倒是不错，仅此而已。 （原文） This place has zero service, they never answer the phone. Check in/key replacement takes forever. If there’s one person in front of you at the front desk or to get coffee, expect to wait at least 10 minutes. The rooms are ok, but the shower always smells of wet shower curtains that are apparently not cleaned often. I’ve found foreign hairs and other gross oddities in my room in the past as well. I think this place needs a renovation of rooms and service overhaul. Great location if you’re going to parks, that’s about it.

（由 Google 翻译）真是太棒了！酒店漂亮舒适，离迪士尼和环球影城都很近。我来这里度假、参加工作会议、参加单身派对都住过很多次。十多年来，每一次体验都千篇一律……太棒了！ （原文） Seriously amazing hotel. Beautiful, comfortable, close to Disney and Universal. I have stayed multiple times for vacations, work conferences, bachelorette parties. Each experience over more than ten years has literally been the same…. Wonderful!

（由 Google 翻译）我和同事来镇上参加麻醉学州会议，在这家酒店度过了一段美好的时光！真正让我们印象深刻的是前台工作人员的热情周到和理解，尤其是La’Triche。她真的竭尽全力确保我们退房当天尽可能顺利、轻松。说实话，如今很难找到如此个性化和周到的服务了。强烈推荐这家酒店，地理位置优越，舒适舒适，服务一流！ （原文） My colleague and I were in town for an anesthesia state conference and had a wonderful stay at this hotel! What truly stood out to us was how accommodating and understanding the front desk staff was, especially La’Triche. She really went above and beyond to make sure that our checkout day was as smooth and stress-free as possible. It's honestly rare to find hospitality that feels this personal and thoughtful nowadays. Highly recommend this hotel for its location, comfort and outstanding service!

（由 Google 翻译）我们太喜欢这家酒店了！酒店一尘不染，房间也美极了！而且酒店位置优越，离所有迪士尼乐园都很近，让我们的旅程轻松无比！我们特别要感谢Ben，他非常关心我们这些急救人员和退伍军人家庭。他的善意让我们倍感温暖，也让这次入住体验真正达到了五星级标准！ （原文） We absolutely loved this hotel! The property is spotless, and the rooms are beautiful! Additionally the resort is located within close proximity to all of the Disney parks, which made our trip so easy!! We wanted to give a special shout out to Ben who showed great support for our family of first responders and veterans. His kindness went a long way and truly made this a five star experience!

（由 Google 翻译）地理位置优越，方便前往迪士尼乐园。员工热情友好，服务周到。周边环境优美宜人。食物美味可口，精致考究。设施维护良好，干净整洁。唯一的不足之处是：床铺不太舒适，服务项目有限。 （原文） Great location when visiting Disney parks, the staff is friendly and serviceable. Surroundings are beautiful and enjoyable.The food is good, tasty and exquisite. Facilities are well maintained and clean. The only cons are: the bed is not comfortable and availability of services are limited.

（由 Google 翻译）我们的住宿非常愉快舒适。唯一不足之处是Alissa的前台服务未能达到或超出我们的预期。她似乎更专注于其他事务，而不是接待入住的客人。她帮我们办理了入住手续，但没有告诉我们任何酒店设施的信息。在等待房间准备好的期间，我们坐在Aquamarine酒吧，和Jennifer一起的体验真是太棒了！Jennifer帮我们找到了班车服务，她对我们以及酒吧区的其他客人都非常友好，热情周到。总的来说，房间和住宿条件都非常棒。 （原文） Our stay was very enjoyable and comfortable. There was only aspect that came shy of meeting or exceeding our expectations, and that was the front desk service we received from Alissa. She seemed much more focused on other tasks than tending to guests who were checking in. She got us checked in, but did not share any information with us about property amenities. During our wait for our room to be ready, we sat out at the Aquamarine Bar and our experience there with Jennifer was truly delightful! Jennifer was able to help us figure out shuttle service and she was so pleasant and responsive to us and all the other guests in the bar area. Overall, the room and accommodations were very nice.

（由 Google 翻译）我们入住奥兰多华尔道夫酒店参加一场盛会，期待着一次美好的体验，尤其是通过包房预订的超值优惠。我为自己和家人预订了三间客房，但入住时，我和丈夫被告知只有一间带特大床的无障碍客房。很遗憾，我只能选择入住这间客房，而且它并不适合准备正式活动。淋浴间没有门，使用不便，导致整个浴室的地面都湿透了，淋浴后水汽弥漫，几乎没有任何台面空间可以用来准备盛会。 我们通常入住四季酒店，因此对服务和舒适度的期望很高。虽然我们希望华尔道夫酒店也能提供类似的体验，但这家酒店似乎早就该翻新了。水压很差，马桶冲水不畅，而且管道似乎在夜间不停地运行，让人难以入睡。我们的被子上也有污渍（我联系客房服务人员后，他们很快就换了）。 入住第一晚，我和家人在大堂餐厅用餐。我们点了不同的菜，但之后都感觉不舒服。我们当晚叫了客房服务，但服务也很糟糕——这导致我们之后的住宿期间都没在酒店用餐。 更糟糕的是，我们最后一天通过隔壁的Signia租车公司预订了一辆汽车，这家公司是一家连锁酒店，预计下午5:30-8:30之间取车。我们6:30到达时，被告知租车公司已经下班了，我们取不到车。我们不得不取消预订，然后赶往机场找临时用车，这真是让人头疼。 我们真的很想爱上这家酒店——环境优美，品牌声誉也很高——但不幸的是，一系列的问题让我们的入住体验既不舒服又令人失望。我希望管理层认真对待这些反馈，因为这里真的有潜力为我们带来真正的五星级体验。 （原文） We stayed at the Waldorf Astoria Orlando for a gala and were really looking forward to a wonderful experience, especially with the great rate we received through a room block. I reserved three rooms for myself and my family, but upon check-in, my husband and I were told that only one room with a king bed was available - it was an accessible room. Unfortunately, I had no choice but to take it, and it wasn’t ideal for getting ready for a formal event. The shower setup was inconvenient with no door so the whole bathroom was wet on the floor and steamed up from the shower, and there was barely any countertop space to prepare for the gala. We usually stay at the Four Seasons, so our expectations for service and comfort are high and while we hoped the Waldorf would offer a comparable experience, the property seems overdue for renovation. The water pressure was poor, the toilet flush was weak, and the plumbing seemed to run during the night, making it hard to sleep. There were also stains on our comforter (which housekeeping promptly replaced after I messaged them). On our first night, my family and I had dinner at the lobby restaurant. We all ordered different dishes, yet all ended up feeling unwell afterward, we ordered room service that night which was also not good at all - which led us to avoid eating at the hotel for the rest of our stay. To make matters worse, we reserved a rental car through the property next door Signia who is a connected property for our final day, with pickup scheduled between 5:30–8:30 PM. When we arrived at 6:30, we were told the rental agent had left for the day, and we couldn’t get our car. We had to cancel and rush to the airport to find a last-minute vehicle, which was quite a headache. We truly wanted to love this property - the setting is nice, and the brand has such a strong reputation - but unfortunately, the series of issues made our stay uncomfortable and disappointing. I hope management takes this feedback seriously, as the potential for a truly five-star experience is there.

（由 Google 翻译）从我们抵达酒店办理代客泊车的那一刻起，我们的入住体验就非常棒。遇到的所有员工都尽心尽力，确保我们的住宿体验难忘而特别。我们在La Luce餐厅享用了晚餐，菜肴非常美味，服务也无可挑剔。酒店提供的设施也十分丰富。 （原文） Our stay here was absolutely fabulous from the minute we pulled up to valet. All the staff members we encountered went above and beyond to make sure our stay was memorable and special. We had dinner at La Luce which was very good and the service was spectacular. The amenities the property offers are abundant.

（由 Google 翻译）这是一家非常棒的酒店。我们一到就感受到了这里高水准的服务。泳池和户外酒吧的服务尤其出色。如果您想在迪士尼享受更奢华的住宿体验，强烈推荐这家酒店。地理位置也十分优越。 （原文） This is a superb hotel. We noticed the high level of service as soon as we arrived. The service at the pool and the outside bar is particularly great. Highly recommend this hotel if you want a more luxurious stay in Disney. Excellent location too

（由 Google 翻译）参加了希尔顿酒店的会议，入住的是与其相连的华尔道夫酒店。房间和设施都很新，干净整洁。服务非常出色——从入住办理、酒吧/餐厅的服务人员到客房清洁，都无可挑剔。酒店位置便利，靠近迪士尼乐园，但又足够远离喧嚣，环境清幽。 （原文） Attended a conference at the Hilton and stayed at the Waldorf which was connected. Rooms and amenities were updated, nice, and clean. Service was outstanding- from check-in, the staff at the bar/restaurant, and housekeeping. Convenient to Disney parks but located far enough away to be peaceful.

（由 Google 翻译）我不会推荐这家华尔道夫酒店。这家酒店没有任何评价，而且他们收取了一些与酒店定位不符的额外费用。房间还可以，但床铺糟糕透顶，非常不舒服。 这家酒店之所以被称为华尔道夫，仅仅是因为其名气和高昂的设施价格。酒店的品质和性价比完全不符。停车费更是离谱。这家酒店既不在市中心，也不在交通便利的区域。如果你选择自助停车，含税价格高达 45 美元，而且通往酒店的路也不好走。你必须上下楼梯，穿过一片树林才能到达酒店入口。如果你选择支付 45 美元的自助停车费而不是 57 美元的代客泊车费（速度慢得令人难以忍受，详见其他谷歌评论），酒店显然是在故意刁难你。因为知道第二天早上会很赶时间，所以我们没有选择代客泊车。 酒店内的餐厅 Bull & Bear 华而不实，不推荐前往。 简而言之，虽然我们很喜欢入住华尔道夫酒店，但这家酒店的性价比不高，不建议选择。 （原文） This is not a Waldorf that I would recommend. There is nothing notes about this property and they charge for things that aren’t necessary given their particular property. The rooms are okay, but the beds are terrible and uncomfortable. This property is only a Waldorf based on the name and the extreme price for amenities. The quality and value simply aren’t there. The price for parking is ridiculous. This isn’t a property in a downtown or even convenient area. If you self park at a price both of $45 with tax, there isn’t even a clear path to walk to the hotel. You have to go up and down stairs and cut across foliage to get to the hotel entrance. The hotel is obnoxiously and obviously punitive if you choose to pay $45 for self parking instead of $57 for the notably slow valet parking (see all other google reviews). We didn’t valet park, knowing that we would be in a hurry in the morning. The in-house restaurant, Bull & Bear, is another exercise is show over substance and should be skipped. Long story short, although we enjoy staying at Waldorf Astoria properties, this one doesn’t have a good value proposition and should be skipped.

（由 Google 翻译）我们在这里玩得很开心，客房服务很棒，泳池区也很棒！我们点了超级美味的金枪鱼玉米片和鸡翅。这家酒店与另一家希尔顿酒店相连，你可以轻松穿过酒店去享受另一个泳池和酒吧，太棒了！我还很喜欢酒店有迪士尼交通等候区， 这家酒店让你感觉像皇室成员一样👑✨️ （原文） We had a great time here, room service was fantastic, pool area too! We had some tuna nachos super tasty, and also chicken wings, the hotel connects to the other hilton and you can easily walk through and enjoy the other pool and bar which is great! I also love that has a disney transportation waiting area, This hotel makes you feel like royalty 👑 ✨️

（由 Google 翻译）我非常喜欢这家酒店提供的设施。房间干净宽敞，总的来说，我的住宿体验非常舒适。一切都很完美——除了客户服务。 作为一名住过多家希尔顿酒店的希尔顿荣誉客会会员，这是我第一次遇到如此令人失望的员工服务。办理入住时，接待我的年轻人态度还算不错，但他没有提供任何关于我住宿的信息，甚至连Wi-Fi的详细信息都没有。当我询问是否有优惠券时，他只是让我上网查询。他似乎很不耐烦，催促我办理入住手续，这让我觉得自己被低估了，没有被认可为希尔顿荣誉客会的忠实顾客。 多亏了其他客人分享的信息，我才得以享受酒店的部分设施。退房时，我看到下一位客人正在由另一位工作人员办理入住。他们收到了一份包含有用信息的迎宾礼包，并获得了优惠券——而我没有得到这些。 尽管如此，我仍然会推荐希尔顿，并且会再次入住这家酒店，因为它拥有一流的设施。但是，我确实希望前台工作人员接受额外的培训，以确保所有客人都受到平等对待，并获得同样热情和信息丰富的体验。 （原文） I absolutely loved the amenities this hotel offers. The rooms were clean, spacious, and overall, my stay was very comfortable. Everything was perfect—except for the customer service. As a Hilton Honors member who has stayed at many Hilton properties, this was the first time I experienced such disappointing service from the staff. During check-in, the young man assisting me was not rude, but he provided no information about my stay—not even the Wi-Fi details. When I asked about available coupons, he simply told me to go online. He seemed dismissive and rushed me through the process, which left me feeling undervalued and unrecognized as a loyal Hilton Honors guest. I was only able to enjoy some of the hotel’s amenities thanks to other guests who shared information with me. During checkout, I observed the next party being checked in by a different staff member. They received a welcome packet with helpful information and were offered coupons—something I was not given. Despite this, I would still recommend Hilton and would return to this hotel for its excellent facilities. However, I do hope the front desk staff receives additional training to ensure all guests are treated equally and provided with the same welcoming and informative experience.

（由 Google 翻译）我最近在这里住得很棒！我非常喜欢欢乐时光的免费饮品，早餐也很棒！煎蛋卷摊位很贴心。房间很棒，干净宽敞！泳池区也很棒，我们独享了泳池。这家酒店让我作为顾客感受到了宾至如归的感受。 （原文） My recent stay here was great! I really like the complimentary drinks at happy hour and the breakfast was great! The omelet station was a nice touch. The rooms were great , clean and spacious! The pool area was nice too , we had the pool to ourselves. This hotel made me feel appreciated as a costumer.

（由 Google 翻译）最近我和妻子带着三个孩子入住了一间带沙发床的独立客厅的双皇后房，住了四晚。请阅读我的完整评价。 缺点： 酒店有四部电梯，两侧各两部。我们这边的电梯有一半坏了，导致几次等待时间过长。楼梯出口在楼外，而不是通往一楼。 在我们入住的四天里，室内游泳池有两天因维修而关闭。 二楼的制冰机坏了，所以我不得不去三楼取冰。这台制冰机没有格栅，所以你得一手拿着冰盒，一手按按钮，一手拿着塑料内衬，才能让冰块留在里面，真是太费劲了。 优点： 免费早餐。现点现做的鸡蛋料理台做得非常棒！早餐很丰盛。这是开启美好一天的最佳方式。 晚间招待会——每位成人每晚可享用两杯免费饮品，儿童还可享用免费小吃和汽水/果汁。我读到的一篇评论提到这里会比较脏乱……确实如此，他们可以像早餐那样提供餐车，希望大家都能自觉地自己收拾，不过免费的食物和饮料，谁又能抱怨呢？ 室内外泳池都开放到晚上11点，而且都配有热水浴缸。 员工非常友好。 我们的房间里，卧室里有带水槽的台面，客厅里也有带水槽的台面，当然还有浴室里的水槽。对于我们一家五口来说，这非常方便，刷牙、倒饮料等等都很方便。 床很舒服，房间很安静，客房服务也很棒。 地理位置绝佳。步行即可到达Pointe购物中心或ICON公园，附近还有一家Walgreens药店，而且就在Howl @ the Moon/Bahama Breeze餐厅对面。 总而言之，尽管有一些小不便，但我们对这次住宿非常满意。看到一些评论里对一些小问题如此恶语相向，真是令人难以置信。感谢大使套房酒店，我们还会再次入住。 （原文） Recently stayed in a 2-Queen plus separate living room with sofa-bed with my Wife & 3 kids for 4 nights. Please read my entire review. The negative: There are 4 elevators, 2 on each side. 1/2 on our side was out of order which a few times made the wait long. The stairs exit outside the building not to the first floor. The indoor pool was closed for maintenance for 2/4 days we were there. The ice machine on the 2nd floor was out of order so I had to go up to the 3rd. This ice maker did not have a grate so you have to do a juggling act holding the ice bin, pushing the button, and holding the plastic liner so the ice stays in it. The positive: Free breakfast. Made to order egg station was on point ! The breakfast was fantastic. This was the best to start our day off with this. Evening reception - 2free drinks per adult per night plus free snacks & soda/juice for the kids. One review I read does mention it gets messy... Correct, they could put bus tub carts similar to the breakfast and hopefully people are decent enough to bus their own, but hard to complain about free food and drinks. Both indoor & outdoor pools are open until 11pm, both with hot tubs. VERY friendly staff. Our room had a counter with sink in the bedroom, a counter with sink in the front living room, and obviously the bathroom sink. We found this to be very convenient with a family of 5. Brushing teeth, dumping drinks etc. The beds were very comfy, rooms are quiet, housekeeping does a great job. The location is fantastic. Short walk to the Pointe or to ICON park, close to a Walgreens, plus it is directly across the street from Howl @ the Moon / Bahama Breeze. So overall despite some minor inconveniences we were very thankful and happy with our stay. Reading the nastiness in some of these reviews for things that are simply first world problems is mind-boggling. Thank you Embassy Suites, we would stay here again

（由 Google 翻译）我于2025年10月29日星期三入住这家酒店。我去环球影城玩了万圣节恐怖之夜，这家酒店的价格符合我的需求。员工友好且知识渊博，服务周到得无可挑剔。我的问题出在房间上。房间的清洁状况良好，除了马桶边缘有一根黑色的阴毛外，其他都没什么问题。我特意选择顶层房间，就是为了避免听到楼上嘈杂的脚步声，因为我住过的几乎所有酒店都存在这个问题。虽然吵闹的客人不是问题，但我遇到的最大问题是来自街道的噪音。我知道奥兰多是个繁忙的城市，而且这家酒店看起来离繁忙的高速公路/州际公路也不算远，但透过玻璃门（阳台）仍然能听到持续不断的噪音。我大概只睡了两个小时。这种噪音就像开着窗户，却能不断听到汽车和柴油卡车在路上来回穿梭的轰鸣声。窗户完全没有隔音效果。所以，虽然我可以推荐这家酒店，但如果你像我一样睡眠很浅，我强烈建议你带上一副便宜的耳塞。酒店提供早餐，但我因为睡眠不足错过了。总的来说，体验还不错，但对于万圣节恐怖之夜来说，它已经满足了我的需求。 （原文） I stayed at this hotel on Wednesday October 29, 2025. I went to Halloween Horror Nights at universal studios and this hotel was priced adequately for what I needed. The staff was friendly and knowledgeable and couldn't have been more courteous. My issue was with the room. Cleanliness wasn't the issue as it was in good condition other than a black pubic hair on the toilet rim. I purposely wanted a room on the top floor to avoid hearing loud footsteps above me which has been an issue in almost any hotel I stay in. So while loud guests werent an issue, the big problem I had was the noise from the street. I understand that Orlando is a busy city and while this hotel seemed like a reasonable distance from any busy highway/interstate, there was a constant sound coming through the glass door (balcony). I only was able to sleep maybe 2 hours. The sound was similar to having an open window and constantly hearing loud cars and diesel trucks going up and down the roads. The windows did not provide any noise cancelation whatsoever. So while I can reccomend this hotel I would highly advise in some cheap earplugs if your a light sleeper like me. Breakfast was provided but due to lack of sleep I missed out on it. Overall an OK experience but it served its purpose for Halloween Horror Nights.

（由 Google 翻译）我住得很愉快——完全没什么可抱怨的。房间宽敞舒适，早餐美味可口，种类丰富，包括面包、鸡蛋、果汁、酸奶、煎饼、华夫饼、水果和燕麦片。工作人员热情友好，地理位置优越。步行即可到达许多餐厅、公交车站、药店、商店和景点。我睡眠很浅，房间很安静，遮光窗帘效果很好。我强烈推荐这家酒店！ （原文） I had a wonderful stay—absolutely nothing to complain about. The room was spacious and comfortable, and the breakfast was delicious, with a great variety including breads, eggs, juices, yogurts, pancakes, waffles, fruits, and oatmeal. The staff was kind and welcoming, and the location is excellent. There are plenty of restaurants, bus stops, pharmacies, shops, and attractions within walking distance. I'm a light sleeper, and the room was quiet with good blackout curtains. I definitely recommend it!

（由 Google 翻译）酒店地理位置优越，房间宽敞，清洁度也不错。然而，房间感觉有些老旧，而且光线明显偏暗，影响了整体氛围。 早餐很美味，符合我的预期。 一个主要的缺点是网络连接——非常差，似乎是为了鼓励客人升级到付费的高级Wi-Fi。 另一个问题是停车费。我被收取了每天23美元的费用，但在预订、入住和退房过程中都没有提到这一点。这笔钱只是从我信用卡的临时冻结账户中扣除，没有任何事先解释或通知。 总的来说，虽然这家酒店有其优势，但客人应该警惕隐藏费用以及额外费用缺乏透明度的情况。 （原文） The hotel is well located, with spacious rooms and good cleanliness. However, the rooms feel quite old and are noticeably dark, which affects the overall atmosphere. Breakfast was enjoyable and met my expectations. One major downside was the internet connection — it was extremely poor, seemingly designed to encourage guests to upgrade to the paid premium Wi-Fi option. Another issue was the parking fee. I was charged $23 per day, but this was never mentioned during the reservation process, check-in, or check-out. The amount was simply deducted from the temporary hold placed on my credit card, without any prior explanation or notice. Overall, while the hotel has its strengths, guests should be cautious about hidden charges and the lack of transparency regarding extra fees.

（由 Google 翻译）我带着家人（一个8岁，一个6个月大）一起来的。套房很干净，卧室里的洗手池是个加分项。我8岁的孩子睡在沙发床上，酒店还提供了额外的枕头和毯子。前台服务人员非常热情友好。早餐也很棒。去环球影城也很近。我们推荐这家酒店。 （原文） I came with my family (8 year old and 6 month old). The suites were clean, the sink in the bedroom was an added plus. My 8 year old slept in the pull out couch and they had extra pillows and blankets that you could use. The front desk was very kind and helpful. The breakfast was excellent. It was a short trip to universal studios. We’d recommend.

（由 Google 翻译）Marlow 为我们办理了入住。从我们到达的那一刻起，她就让我们感觉宾至如归。我们的房间很大，而且非常干净。度假村很漂亮，泳池边有一个巨大的游泳池，还贴心地准备了干净的毛巾，这样就不用来回拖着毛巾了。如果您不想在度假村用餐，附近也有很多餐厅可供选择。我们住得很愉快。我们在邮轮出发前一晚住了一晚，之后又住了两晚。如果我再来奥兰多，一定会再次入住这里。 （原文） Marlow check me in. From the moment we got there she made us feel special. Our siute was huge and very clean. The resort is beautiful with a huge poll and fresh towels out by the pool so that you don't have to lug them back and forth. There are lots of places near by for food if you don't want to eat at the resort. We had a great stay. We stayed the night before our cruise and 2 nights afterwards. Will definitely come back if I come to Orlando.

（由 Google 翻译）我们一家人在一套两居室的公寓里住了三个晚上（其中一间是套房）。地板脏极了——我们的袜子几分钟就因为走动而变黑了。布艺沙发看起来又旧又破。厨房里的水是白色的，浑浊的，根本没法用。床单边缘脏兮兮的，窗帘也破了。 我们四个人没有足够的餐具，餐桌上也没有东西盖。床很不舒服，尤其是主卧的床垫，床垫上有个洞。 泳池区很不错，但里面有人在吃喝。餐厅的食物不错，价格也公道，但这几乎是唯一的优点了。 我们最后一天，星期五，他们早上8点就开始用高压水枪清洗B栋（我们住的地方）的地板。噪音非常大，而且由于没有隔音窗户，大家都立刻被吵醒了。 我不会向任何人推荐这家酒店——尤其是在奥兰多这样的城市，那里有太多更好的选择。我们付了很低的价格，但完全不值得。我迫不及待地想离开。到我们住的最后，我感觉非常恶心，不得不一直穿着鞋在公寓里。 （原文） We stayed for 3 nights as a family in a 2-bedroom apartment (one of them a suite). The floor was extremely dirty — our socks turned black from walking around in minutes. The fabric sofa looked very old and worn out. The kitchen water was white and cloudy, so we couldn’t use it for anything. The bed sheets were dirty around the edges, and the curtain was torn. There weren’t enough utensils for the 4 of us, and there was nothing to cover the dining table. The beds were very uncomfortable, especially the master bed, which had a hole in the mattress. The pool area was nice, but there were people eating and drinking inside it. The restaurant served decent food for a fair price, but that’s about the only positive thing. On our last day, a Friday, they started pressure washing the floor of Building B (where we were staying) at 8 a.m. The noise was extremely loud, and since there were no soundproof windows, everyone woke up immediately. I would not recommend this hotel to anyone — especially in a city like Orlando, where there are so many better options. We paid a low rate, but it was not worth it. I couldn’t wait to leave. By the end of our stay, I honestly felt disgusted and had to wear shoes all the time inside the apartment.

（由 Google 翻译）非常棒的体验！之前因为评价褒贬不一，我们心里也没底。但我们绝对会再次入住！ 地理位置绝佳。生活所需应有尽有——各种美食、超市，而且离维内兰奥特莱斯也很近。 房间宽敞，配备大冰箱、洗衣机和烘干机等。我们非常幸运地住进了五楼，视野很好（C栋507室）。 我建议预订二楼以上的房间，否则体验可能会大打折扣（感觉光线昏暗，而且看不到什么景色……）。 房间很干净。窗户没有隔音，所以建议带上耳塞以防万一。感觉地板好像翻新过。家具看起来也不错！ 浴室比较老旧，水槽排水很慢。淋浴喷头位置较低，而且不能调节。淋浴间的灯也不亮。 泳池区域不错，但是人非常多（七月底），而且遮阳伞远远不够！我们数了一下，大概有五六把遮阳伞，这对于佛罗里达的阳光来说远远不够。至少应该每四到六张躺椅配一把遮阳伞。 泳池经常有点脏，可以看到油污、灰尘和树叶漂浮在池边。 这里有一家星巴克，我们在入住期间去了好几次，感觉很棒。 尽管有些小瑕疵，但我们这次入住体验很棒，肯定会再次光顾。总的来说，度假村很不错，很有“佛罗里达”特色，而且性价比很高。我们可能很快就会再来！我们去过佛罗里达十二次了，以后还会继续来，所以很高兴能找到另一个这么好的住宿地点。 （入住时间：2025年7月至8月） （原文） Positive experience! We were unsure of what to expect as the reviews are mixed. But we would absolutely come back! Amazing location. Right by everything you need - lots of food, supermarkets, and close to Vineland outlet. The rooms were spacious, big fridge etc and washer/dryer. We were super lucky to get a 5th floor with a nice view (Building C, 507). I’d ask for above second floor, as otherwise it looks like it would’ve been a different experience (seems dark and no view…). Rooms were clean. Windows had no sound proofing, so I would recommend ear plugs just in case. Seemed like the floors have been updated since it was built. Furniture all looked fine! Bathroom was outdated, and our sink drained very slowly. Shower head is low and not adjustable. Light in shower didn’t work. Pool area was nice but VERY crowded (end of July) and far from enough sun umbrellas! I think we counted 5 or 6 umbrellas, which is not good enough for Florida sun. There should at least be one umbrella per 4-6 loungers. The pool was often a bit dirty, you could see grease/dirt and leaves floating along the edges. There is a Starbucks which we used many times during our stay, which was awesome. Despite the small things we had a great stay and would definitely be back. Very nice resort overall, very ‘Florida’, and great value for money. Will probably see you again soon! We have been to Florida 12 times and will keep coming back so it’s great to have found another good place to stay. (stayed in July-August 2025)

（由 Google 翻译）我们在D栋606号房间住了三晚，是双卧套房。 优点：房间很大，厨房设备齐全，还有一张可容纳6人的大餐桌。还有两个泳池和一个热水浴缸。提供毛巾和椅子。地理位置优越，靠近迪士尼乐园。缺点：淋浴水压不足（这对我来说是最糟糕的，毕竟忙碌了一整天，需要好好冲个澡）。主卧的灯插座坏了。洗碗机需要更换。房间可以翻新一下。 （原文） We stayed for 3 nights in building D, room 606, 2-bedroom suite. Positive: room was big with a full kitchen and a large dining room table which accommodated 6 people. 2 pools and a hot tub. Towels and chairs were available for use. Good location to Disney Negative: no water pressure in showers (that was the worst for me after a full day on the go, one needs a good shower). The light outlet in primary bedroom did nor work. The dishwasher needed to be replaced. Room can be updated.

（由 Google 翻译）优点：房间大小合适， 维修团队很友好 前台工作人员也很友好 清洁人员把房间打扫得很干净 泳池很大 泳池咖啡厅的披萨好吃又实惠 泳池毛巾供应充足 缺点：步行无法到达景点或国际大道的主要区域；只有一辆前往环球影城的接驳巴士，早上 8:30 发车，晚上 8 点才返回（公园下午 5 点关门）。这辆接驳巴士运力有限，所以经常会遇到拥挤的情况，有时根本挤不上车。 房间比较老旧，如果所有设施都能正常使用倒也无妨，但我们遇到了不少问题。大部分问题在我们提出要求后都得到了解决。洗碗机的托盘腐蚀了，我们要求更换，结果换来的托盘也生锈了。洗碗机本身无法使用，有人来尝试修理，但我们懒得再去反映。 酒店有一台洗衣机（入住时是坏的，后来修好了），但不太好用。 电视需要重新调频，其中一间卧室的频道还可以，但另外两间卧室的频道完全没用。 窗户根本挡不住任何室外噪音，比如酒店员工凌晨五点用吹叶机，还有房间外的人声，以及DJ的音乐。 退房时间原本是上午11点，但清洁人员告诉我们是10点，所以我们不得不提前离开。 延迟退房需要当天申请，每小时收费25美元，而且只到下午3点。当时没有空房，所以我们去了另一家酒店，价格更便宜，而且可以住到下午6点（虽然不是豪华酒店，但住过Floridays之后感觉就像住过豪华酒店一样）。 我们一行人很多，但每个人的房间都有问题。我们都不会再来了。 （原文） Pros- rooms are a good size and the Maintenance team were friendly Reception staff friendly Cleaners cleaned the room well Good size pool Pizza was good and well priced in the pool cafe Pool towels were always available Cons - Not walkable to attractions or the main parts of international drive; Only has one transfer bus for universal, doing one trip at 8.30am but not returning until 8pm (the park closed at 5pm). The one transfer bus has limited capacity so you can’t always get on the bus as it’s busy. Rooms are dated, which wouldn’t be an issue if everything worked but we had multiple issues. Most got fixed once we asked. The dishwasher tray was corroded so we asked for another which we got, but that was also rusty. The dishwasher did not work, someone came to try to fix it but we couldn’t be bothered to report it again. There is a washing machine (which was broken on arrival and later fixed) but it’s not very good. TV’s need retuning, channels in one bedroom were fine but the other two were pointless. Windows don’t stop any outside noise coming in such as the hotels staff using the leaf blower at 5am, the noise from people outside the rooms or the DJ music. Checkout was supposed to be 11am but the cleaners told us it was 10am so we had to leave early. Late checkout needs to be requested on the day. It’s $25 per hour and only until 3pm. There were no rooms available for us so we went to another hotel which worked out cheaper and we had it until 6pm (although not a luxury hotel, it felt like one after staying at floridays) We were a big group and all had issues with our rooms. None of us would return.

（由 Google 翻译）我们目前在六楼有一套两居室公寓。是的，虽然有点老旧，但是！公寓非常宽敞，床和床上用品都很舒服。毛巾柔软柔软。浴室很棒。淋浴水流有点慢，但洗漱还行。洗碗机、洗衣机和烘干机都很棒。沙发看起来很新，很舒服。总的来说，我很喜欢这里，虽然我是个非常挑剔的人。我们还会再来的。地理位置优越。 （原文） We have a 2 bed apartment in 6th floor currently. Yes it is a little dated But! It's very spacious , bed is very comfy and bedding. Towels are fluffy. Bath is amazing. Yes the water in the shower is a little slow but it's fine to wash. Dishwasher and washing machine, dryer are great. Settee comfy looks new. Overall I love it and I am extremely fussy. We will be back. Location is amazing.

（由 Google 翻译）我和我丈夫曾多次入住这家度假村，每次都很满意。 然而，这次我们是为了庆祝我的生日而来。两个浴室里都有蟑螂，我打电话向他们报告了此事。他们想在我们入住期间派灭虫人员上来，并说喷药后我们需要离开房间几个小时。我们拒绝了，因为这给我们带来了额外的不便。他们提出可以换房间，但告知我们需要自己搬动所有物品。所以我们只能忍受现状。 此外，淋浴间堵塞了，非常恶心。他们很快就派人来修理了，这算是个优点。 我打电话要求延迟退房到下午1点，这样我们离开前可以先在泳池里待一会儿，他们却说要收费。当我再次投诉房间里有蟑螂时，他们免除了这笔费用，但对于糟糕的卫生状况和给我们带来的不便，他们没有提供任何补偿。 （原文） My Husband and I have stayed at this resort quite a few times and we have enjoyed ourselves here. HOWEVER, this time, we stayed to celebrate my birthday. There were roaches in both bathrooms which I called to report to them. They wanted to send pest control up while we were there and said we would have to be out of the room for a few hours after they sprayed. So we declined as that’s another inconvenience to us. We were offered to switch rooms but were informed we would have to move everything ourselves. So we chose to just deal with it. Also, the shower was clogged which was gross. They did send someone to fix the shower quickly so that’s a positive. I called to request a late checkout for 1pm so we could enjoy the pool a bit before leaving and they said I had to pay a fee. They waived the fee when I again complained about how there were roaches in our room and they offered no compensation for the nasty uncleanliness and inconvenience.

（由 Google 翻译）总的来说，强烈推荐这家酒店。我们住的是塔楼套房，宽敞舒适。我们受到了热情的接待，入住过程也非常顺利。调酒师路易斯和大卫非常棒！只有几个小瑕疵让我们大吃一惊，比如周六晚上关闭泳池的保安非常粗鲁；周日晚上的礼宾人员没有真正记录我们延迟退房的请求；以及周一早上客房部经理敲门问我们“你们今天要退房吗？”时非常粗鲁。我们还会再次入住这里，但希望管理层能够意识到团队的成长机会。 （原文） Overall, highly recommend this establishment. We had a Tower Suite, which was nice and spacious. We were greeted warmly and the check-in process was very smooth. The bartenders, Luis and David, were fantastic! Just a few snags that made us do a double-take, like the very rude security guard who closed down the pool Saturday night, the Sunday evening concierge who didn't actually notate our request for a late checkout, and the Housekeeping Manager who was very rude when he knocked on our door Monday morning and asked us, "Are you guys gonna check out today or what?" We would stay here again, but just want management to be aware of opportunities for growth in their team.

（由 Google 翻译）酒店很不错，但需要一些维护。员工服务很棒，酒店也很干净。电梯是个问题，两部电梯只有一部能用。所有的制冰机都坏了，我们只能去前台点餐，只有一部电梯能用，所以要等很久。泳池不错，但清洁方面需要加强。还有，请务必更换一下播放列表！如果您在这里住了一周，就会理解我们的担忧了！ （原文） Very nice hotel but could use a little TLC. Staff is amazing, and hotel is very clean. The elevator is an issue. Meaning only 1 elevator worked out of 2, All ice machines did not worked and we needed to order from front desk, which could take quite awhile with only 1 working elevator.. Pool was nice but could have use a little more cleaning . And by all means change your playlist!!!!!! . If you stayed here for a week you would understand our concern!

（由 Google 翻译）我真是惊喜万分！房间安静、干净、宽敞，冰箱也特别实用。泳池水温舒适宜人，让人倍感放松。户外酒吧也是个不错的休憩场所。下次一定还会选择这里！ （原文） I was so pleasantly surprised. Room was quiet. Clean. Spacious. I valued the fridge. The pool was an amazing temperature and really relaxing. Outdoor bar was nice place to sit. I will absolutely stay here again!

（由 Google 翻译）我在这里住得很开心。我选了一间塔楼房，“塔楼”上的小角落太可爱了！泳池中央的水景也很有趣。 泳池酒吧很棒，调酒师路易斯更是无微不至！他的客户服务非常出色！！！室内酒吧的调酒师大卫也一样！入住登记处的女孩很友好，办事效率也很快。 可惜的是，客房部经理态度粗鲁，咄咄逼人。他敲门问：“你们今天退房吗？”语气粗鲁傲慢。我们申请了延迟退房，被告知费用已计入账户，但退房时却没有显示。前台的戴夫前一天晚上确认了延迟退房。 除此之外，这次入住非常愉快。我会考虑再来。 （原文） I really enjoyed my stay here. I selected a Tower Room and the little nook in the "tower" was so cute! The pool is really fun with the water feature in the center. The pool bar was great and the bartender Luis went above and beyond! He provided exceptional customer service!!! As did the bartender David at the inside bar! The girl at the check in desk was friendly and fast. Unfortunately, the housekeeping manager was rude and aggressive. He knocked on the room door and asked "Are you guys gonna check out today or?" The tone was rude and condescending. After we had requested a late checkout and was told it was added to the account, it didn't show up upon checking out. Dave at the front desk confirmed the late check out the night before. Other than that, it was a very pleasant stay. Will consider coming back.

（由 Google 翻译）酒店很棒，位置绝佳，附近有很多吃饭喝酒的地方，Icon Park 就在隔壁，娱乐活动丰富。酒店本身不错，房间干净宽敞，但我所在楼层的制冰机坏了。酒店前台额外收取了我 386 美元的房间费，至今还没退款。我本来应该早上 10 点提前入住，结果下午 1 点多房间才准备好。他们除了道歉之外什么也没做，所以只能给三星，不能给更高。真是抱歉啊🤷‍♂️ （原文） Great hotel, great location, plenty of places to eat grab a drink, icon park is right next door, theres lots of entertainment around. The hotel itself was nice, room was clean and big, the ice machine on my floor didnt work, the guest services charged my card an extra $386 for an extra room, I'm still waiting on that to be refunded, I was supposed to have 10am early check in and my room wasn't even ready until after 1pm. They didnt do anything for me except say sorry for the inconvenience so because of that they get 3 stars instead of more.. sorry for the inconvenience 🤷‍♂️

（由 Google 翻译）我从来没有这么轻松地听到过这么多声音。我好几次醒来都以为房间里有人，结果声音就是这么回事。 我唯一觉得需要改进的是自助早餐。鸡蛋水汪汪的，土豆糊糊的，因为蒸汽被困在容器里，导致水分积聚，顺便说一句，土豆的味道真的很好！！盒子里的甜甜圈看起来很美味，但我咬了一口，发现它们太不新鲜了。 我觉得这家酒店很独特，但考虑到它的价格，我有点失望。我住在坦帕的Autograph法院酒店，房间和用餐体验都更好。 房间很干净，客房服务也很到位。工作人员很友好。 （原文） I’ve never heard so much so easily. I woke up a few times thinking someone was in the room and it was just the way sound got it. The only thing that I would say needs work is the breakfast buffet. The eggs watery, the potatoes were mushy because the steam was caught inside the container and caused moisture to build up , side note the potatoes had really good flavor to them!! The donuts in the case looked delicious but they were so stale when I bit into them. I think the hotel is very unique, but at the price point I was a little disappointed. I stayed at the courthouse Autograph in Tampa and had a better room and dining experience. The room was clean and housekeeping was on point. The staff was friendly.

（由 Google 翻译）酒店地理位置优越，距离奥兰多会议中心非常近，步行即可到达多家餐厅（约15分钟）。我的房间很干净，但设施略显陈旧。酒店的早餐价格偏高。大堂的咖啡很棒，前台的巧克力曲奇也很不错。 总的来说，酒店很不错——而且看起来确实像一座城堡。 （原文） Hotel is VERY convenient to the Orlando Convention Ctr and multiple restaurants within walking distance (about a 15 minute walk). My room was clean, but rather dated. Breakfast was on the expensive side in the hotel. Coffee in the lobby was terrific and the chocolate chip cookies at the front desk are appreciated. Overall, the hotel was fine - and it definitely looks like a castle.

（由 Google 翻译）在万豪湖滨度假村度过了一个非常轻松的周末！绝对超出我的预期。设施很棒。泳池和漂流河都很舒服，而且是恒温的！我还很喜欢那里提供的带沙发和躺椅的免费小屋。 我的女儿在水滑梯、游乐场和户外游戏中玩得很开心。 我们的房间很不错。对于两个大人和两个小孩来说空间足够大（因为是周末短住，所以我们订的是单间公寓）。 这可能是我们最喜欢的奥兰多万豪度假酒店了。我们一定会再来的！ （原文） Had a very relaxing weekend at Marriott's Lakeshore Reserve! Definitely exceeded my expectations. Great amenities. Pool and lazy river was relaxing and it was heated! Also loved that there are free cabanas with counches & loungers) My daughter had fun on the water slides, the playground, and yard games. Our room was nice. Decent amount of space for 2 adults and 2 young kids (we had a studio room since it was a short weekend stay). Might be our new favorite Orlando Marriott resort. We will definitely return!

（由 Google 翻译）房间超级好。前台和礼宾部的工作人员是我遇到过最粗鲁的员工。 我们办理入住后，他们让我们去找一位婴儿潮一代的女士谈谈。我们走过去和她谈话，但她根本不听我们的名字，一直叫我们完全错误的姓氏。当她终于听清我们的名字后，她指责我们偷了主人的礼物，让我们离开。 然后我们问酒店是否有行李车可以把东西送到房间。我们被告知酒店里没有。想象一下，当我们后来再回去看到有人用一个小时前还没有的行李车时，我们有多惊讶。 （原文） Rooms are super nice. The staff at reception and the conciegrie are the rudest staff I have ever run into. We checked in and they told us to go talk to this boomer lady. Went over to talk to her, she refused to listen to what are names were and kept calling us by the entirely wrong last name. When she finally listened to us on our actual names she accused us of stealing gifts from their owners and to go away. We then asked if there were luggage carts to get things to our rooms. We were told there are none on the property. Imagine our suprise when we walked back over later to see people using luggage carts that didn't exist an hour prior.

（由 Google 翻译）这个地方真是美极了，简直是人间天堂。我们在这里度蜜月，非常喜欢这里。打个Uber就能到所有需要的地方。这里的餐厅可能是我们在奥兰多吃过的最好吃的。我们很喜欢这里的工作人员，特别要感谢负责活动的Kevin。我们以后肯定还会再来的。记得自带游泳圈之类的东西哦。 （原文） This place is absolutely gorgeous, a little slice of paradise. We stayed here for our honeymoon and loved our stay. It’s just an Uber away from everything you need. The restaurant here may have been the best food we ate in Orlando. We loved the staff, shoutout to Kevin who ran the activities. We’ll definitely be coming back in the future. Just be sure to bring your own floaties.

（由 Google 翻译）这家酒店很不错，泳池区很棒，适合家庭入住。可惜的是，前台的服务体验差强人意。客人似乎觉得，他们得花上大部分假期时间来弥补糟糕的管理。 入住手续办理得很慢，排队很长，我不得不单独去找礼宾部才拿到停车证。他们在系统中找不到我的预订，所以我被送回了前台。我还申请了延迟退房，但没有记录——所以我的钥匙也坏了。我费了好大劲才确定我是否真的申请了，最后不得不等保安让我回房间。更糟糕的是，客房服务员（他们也没有被告知延迟退房的事）撞见了我9岁的女儿，然后又来了一次。 总的来说，这家酒店似乎更适合长期入住。对于短期住宿来说，行政方面的麻烦比原本友好的氛围更重要。 （原文） Nice property with a great, family-friendly pool area. Unfortunately, the front desk experience leaves a lot to be desired. There seems to be an expectation that guests will spend large parts of their vacation compensating for poor administration. Check-in was slow, with a long line, and I had to visit the concierge separately just to get a parking pass. They couldn’t locate my reservation in the system, so I was sent back to reception. I also requested a late check-out, but it wasn’t recorded—so my key stopped working. After a lengthy debate about whether I had actually made the request, I had to wait for security to let me back into my room. To make matters worse, housekeeping (who also hadn’t been informed of the late checkout) walked in on my 9-year-old daughter and then came by a second time. Overall, this property seems better suited for longer stays. For shorter visits, the administrative hassle outweighs the otherwise nice atmosphere.

（由 Google 翻译）各方面都堪称完美。非常实用舒适，远胜传统酒店。配备齐全的厨房、洗衣机和烘干机，为您节省开支。换句话说，就像在酒店里拥有一栋房子。 （原文） Excelente en todo sentido. Muy práctico y cómodo, mucho mejor que un hotel convencional. Te ahorras dinero con la cocina completa que viene incluida así como lavadora y secadora. En otras palabras en una casa dentro de un hotel.

（由 Google 翻译）我们真的爱上了这个度假村。房间、带漂流河和滑梯的超棒泳池、健身房，一切都非常棒。唯一的小缺点是有些客人在泳池里喝完啤酒和饮料后会留下杯子，所以我们的孩子总是在泳池边捡垃圾。不过这家酒店的房间数量不多，所以不像附近的酒店那样拥挤。 （原文） We really fell in love with this resort. The rooms, the amazing pool with lazy river and slides, the gym, everything was really great. The only downside for us was some guests leaving cups after drinking beer and drinks in the pool, so our kids would find garbage around the pool all the time. But the hotel has a low amount of rooms so it is not crowded like the hotels nearby.

（由 Google 翻译）我们非常喜欢这家度假村。待在那里的时候，我感觉就像置身于夏威夷。度假村环境优美，氛围轻松惬意。各方面都无可挑剔。 （原文） We loved the resort. All I could think of while we were there was it like being in Hawaii. The grounds are beautiful and the atmosphere very relaxing. A winner all way round.

（由 Google 翻译）我在盖洛德棕榈酒店住得很愉快。 这当然是一家漂亮的酒店，有很多值得一看的地方。包括他们的鳄鱼展、蛇展、锦鲤鱼池，以及位于邱园西边的帆船展。 我没有时间去游泳池、健身房或任何水疗设施，但我抽出时间四处走走。我们只住了一晚，第二天早上提前退房。 说实话，我的住宿体验，那里的员工有点任人摆布，根本不帮你。没有行李员，没有行李车，代客泊车员忙得根本没注意到你需要帮助。服务质量参差不齐。 我们在这里住宿期间最不满意的两件事是： 1) 停车过夜最低要40美元。太糟糕了。 2) 没有一个免费的自助充电桩。唉 如果不是因为超低折扣，我们真的不会来这里，但能住在这里真是太好了，我住过。 我只记得小时候去那里看会展中心的冰宫秀，那真是太美了。 我还想特别感谢代客泊车的Alex和前台的Beatriz，他们都非常乐于助人。 （原文） I enjoyed my stay at Gaylord Palms. Of course it's a beautiful hotel and there is MUCH to see. Including their gator exhibit, snake exhibit, koi fish pond, and the sail boat ⛵ at the edge of Kew West exhibit. I didn't have time to make it to the pool, the gym, or any spa amenities, but I managed to take time to walk around. We were only staying for one night and had early checkout the next morning. I will be honest about my stay, the employees there kind of leave you to your own and don't help you. There was no bellman, no luggage carts, the valet was way too busy to even notice you needed help. The service is kind of all over the place. The two things that upset us the most about our stay here we're: 1) It's $40 minimum to park over night. HORRIBLE 2) There is not a single free self charging station. UGH If we didn't have an extremely discount stay, we honestly would never come here, but it was nice to be able to stay I stayed there. I only remember being there as a child for the beautiful Ice Palace show in the convention center. I would also like to leave a shout-out for Alex at Valet and Beatriz at the front desk they were both very helpful.

（由 Google 翻译）我们去年去看了冰上表演，真是太棒了！主题是《精灵巴迪》，我的孩子们超爱这部电影。他们借给我们一件羽绒服，我们走进了一个冷得像冰窖一样的房间。不过，出乎意料的是，并没有冷到受不了。就连我两岁的孩子都去了，而且感觉很好。冰雕表演绝对不容错过，看完之后，你会进入一个村庄，在那里你会看到卡缪夫人朗读诗歌、分发饼干，还可以制作姜饼，每隔几分钟就会飘起雪花，还有巨大的滑梯（需要另行购买）。他们提供不同的套餐。 酒店本身也美得令人难以置信，简直太漂亮了！这是我丈夫最喜欢的酒店。它坐落在一个巨大的中庭里，周围环绕着花园、树木、池塘、野生动物等等。酒店有多个带滑梯的游泳池，还有一些适合小孩子的小泳池。餐厅、酒吧和礼品店都位于酒店大堂内。如果可以的话，我强烈推荐老希科里牛排馆，那里的食物真是太美味了！他们家的葡萄酒和奶酪种类繁多。服务员知识渊博，为我们每个人搭配的菜肴都完美契合。这家酒店一年四季都适合入住（他们还为孩子们举办非常棒的夏令营寻宝游戏活动，我们明年打算参加！），但圣诞节期间入住则更添一份魔幻魅力。酒店会举办各种表演，有些甚至可以从阳台窗户欣赏！灯光璀璨，圣诞树高耸入云，到处都是精美绝伦的装饰品！ 10/10 （原文） We went for the Ice show last year. It was so amazing. It was Buddy The Elf theme which my children LOVE that movie. They leant us th parka and we walked into this freezing cold room. However, surprisingly it was not unbearable. Even my 2 year old went and was fine. After walking out of the ice sculptures WHICH IS A MUST SEE, you then walk into a village where you can find Mrs Camus reading and passing out cookies, gingerbread cookie making, snow falling every few minutes, and HUGE slides with intertubes (separate purchase). They do have packages. The hotel itself is inexplicable. It’s Beautiful. It’s my husbands absolute FAVORITE. It’s located inside a huge atrium with gardens, trees, ponds, wildlife and more. Hotel has multiple pools with slides and smaller places for smaller kids. Resturants and bars and gift shops are located thru our hotel lobby. If possible, I def recommend the Old Hickory steak house. The food was amazing! They have Quite a variety of wines and cheeses. The waitress was super knowledgeable and paired each of us the perfect wine with our dishes. While you can visit this hotel anytime of the year (they also do a really cool summer camp scavenger hunt program for kids that we are trying to do next year!) going during Christmas is extra magical. They have shows going on and some can even be seen from balcony window! Lights, huge trees, and beautiful, dazzling decorations galore! 10/10

（由 Google 翻译）盖洛德棕榈酒店 (Gaylord Palms) 是个非常棒的下榻之处，也是与家人共度美好时光的绝佳去处。酒店员工热情友好，乐于助人。酒店干净整洁，房间宽敞舒适。我们入住的房间带阳台，面向中庭，瀑布景色令人叹为观止。打开阳台门，感觉无比放松，仿佛置身户外，却又不用担心蚊虫叮咬！ 泳池干净整洁，工作人员甚至还提供菜单，方便客人在泳池边点餐。酒店内还设有儿童游戏厅，甚至还有鳄鱼可供观赏，真是个惊喜！餐厅也很棒，酒店内就有一家酷圣石冰淇淋店 (Cold Stone Creamery)，真是个贴心的额外惊喜，生活所需应有尽有。 停车需要走一段路，但车库可以遮挡阳光，这一点很棒。总而言之，我们在这里度过了一段美好的时光，一定会再次入住盖洛德棕榈酒店！ （原文） The Gaylord Palms is a beautiful place to stay and a great spot to spend time with family. The staff is very welcoming and always willing to help. The hotel is clean, and the rooms are spacious. We had a balcony room facing the atrium, and the view of the waterfalls was stunning. Leaving the balcony doors open was so relaxing it feels like you’re outdoors without having to deal with mosquitoes! The pools were clean, and the staff even offered menus for ordering food and drinks right from the pool area. There’s also an arcade for the kids and even alligators to see, which was a fun surprise! The restaurants were excellent, and having a Cold Stone Creamery right in the hotel was a nice bonus everything you need is right there. Parking was a bit of a walk, but the garage parking kept our car out of the sun, which was great. Overall, we had an amazing stay and will definitely be coming back to the Gaylord Palms!

（由 Google 翻译）来这里参加工作会议。坦白说，我之前并没有抱太大期望。然而，从抵达酒店到办理入住，工作人员的友善、酒店的整洁以及所有便利设施，包括礼堂和分组讨论室，都让这里成为举办会议的理想场所。 一切都在步行范围内，而且非常便利。酒店内设有餐厅、咖啡馆、商店等等。健身房也很棒，拥有大量优质器材和宽敞的空间。每日客房清洁服务也十分出色。 酒店靠近周边景点，因此也是一个不错的下榻之处。 强烈推荐！ （原文） Here for a work conference. Quite frankly did not have any expectations. However, from drop off to check in, the friendliness of the staff, cleanliness, and overall convenience to include all of the onsite features, the auditoriums and breakout rooms, has to the most ideal setup for conferences. Everything is walkable and near. Onsite restaurants, cafes, stores etc are all present. The gym was awesome also with an abundance of good equipment and space. Daily housekeeping was excellent. The proximity to nearby attractions make it a nice place to base. Recommended with enthusiasm.

（由 Google 翻译）我绝对不会推荐这家酒店。我们选择入住这家酒店完全是因为看中了它的大型儿童水上乐园，结果到了之后才发现水上乐园竟然关闭了。他们的网站上没有任何提示，办理入住时也没有人告知。最后我走到水上乐园才发现它关闭了，于是去前台投诉。他们最初提出退还虚构的度假费。在我们坚持之后，他们同意退还一半的停车费。后来我和经理交涉，她同意退还全部停车费，还提出可以免费使用泳池躺椅？结果发现泳池躺椅也要收费。我们花了将近500美元只住了一晚，这简直太荒谬了。之后他们又说我们可以退还房费，然后另找一家酒店。最终我们找到了一家更好、更便宜、而且不会处处收费的酒店。我对这家酒店非常失望。 （原文） I would not recommend this hotel. The whole reason we decided to stay here was because of the large waterpark for kids only to find out when we got there that the waterpark was closed. There is no indication of this on their website nor were we informed upon check in. When I finally discovered that it was closed by walking down there I went to the desk to complain. Their offer was to refund the made up resort fee. After pushing more they decided to refund half the parking fee. After speaking to the manager she refunded the entire parking fee and offered pool chairs? Come to find out you have to pay for pool chairs here too. After spending almost 500 dollars for a one night stay this is completely ridiculous. They then said we could have a refund for our room and find somewhere else to stay. We ended up at a way nicer hotel that was cheaper and didn’t nickel and dime you for everything. Very disappointed in this hotel.

（由 Google 翻译）我来这里参加工作会议，之前也住过盖洛德酒店。这家酒店真是太棒了！带鳄鱼池和锦鲤的中庭设计别致。室内餐厅选择丰富，房间也很棒（吊扇很贴心），宴会厅的工作人员，特别是Joseph，总是那么热情友好！我迫不及待地想再次入住。我住在佛罗里达，也许下次可以来这里度个长周末。 （原文） I came here for my work conference and stayed at another Gaylord property prior. This property is AMAZING. The atrium with the gator pond and Koi was a neat touch. Great options for restaurants indoors, the rooms are incredible (ceiling fan was a nice touch) the banquet staff especially Joseph was always so kind and welcoming! I can’t wait to come back one day. I’m local in Florida and just may have to do a long weekend.

（由 Google 翻译）盖洛德酒店的入住体验尚可，但价格昂贵。餐饮选择有限，而且餐厅价格普遍偏高。酒店员工的评价褒贬不一；有些员工服务周到，但有些员工态度粗鲁傲慢，尤其是在前台。不过，客房服务非常出色。此外，酒店内部温度极低，令人难以忍受，尤其是在十月和十一月初，空调温度调得过高，简直冷得刺骨！我从未感到如此寒冷难受，以至于不得不穿上外套、围巾和好几层衣服才能勉强保暖。总而言之，这次入住体验令人非常失望，而且价格也相当昂贵😢 （原文） The Gaylord Hotel offers a pleasant experience, but it comes at a steep price. Dining options are quite limited, and the available restaurants tend to be on the expensive side. Reviews regarding the staff are mixed; while some employees are exceptional, others display rudeness and a rather arrogant demeanor, particularly at the reception. That said house keeping was excellent. Additionally, the temperature inside the hotel is uncomfortably cold, in fact it is FREEZING cold, especially during October and early November, with the air conditioning set far too high! I have never felt so cold and uncomfortable that I had to resort to wearing a jacket, scarf and multiple layers just to stay warm. Overall, this has been a very disappointing experience at a very steep price 😢

（由 Google 翻译）我最近在这里住过，总体来说住得很舒服，虽然也有一些小瑕疵。 Liam 帮我办理了入住，他非常友好热情——第一印象太棒了！泳池区很干净，虽然面积较小，但非常漂亮，而且我喜欢带遮阳伞的户外空间。泳池的设计非常有亮点——从浅到深，非常适合我带着4个月大的孩子在浅水区玩，同时还能在阴凉处享受泳池的乐趣。他们还在下午4点到5点提供免费饮料，这真是个不错的福利。我没有尝试餐厅的食物，但我妈妈说咖啡不太好喝。 房间很宽敞（我们住的是双人套房），但感觉有点平淡。家具绝对可以升级，感觉更现代一些，整体清洁工作也需要改进。床单粗糙僵硬，稍微影响了舒适度。另一个缺点是走廊很热，而且每次乘坐电梯都会有浓重的烟味/杂草味。 尽管有这些缺点，但地理位置优越——靠近迪士尼泉和高速公路——出行十分方便。如果能进行一些改进，尤其是在房间和公共区域，这里就能真正焕然一新。 （原文） I stayed here recently and overall had a comfortable stay, though there were a few highs and lows. Liam checked me in and he was incredibly friendly and welcoming—such a great first impression! The pool area was clean, on the smaller side but really pretty, and I loved the outdoor space with umbrellas for shade. The pool design was a highlight—it went from shallow to deep, which was perfect for me to take my 4-month-old in the shallow end and still enjoy the water in a shaded spot. They also offered free drinks from 4–5pm, which was a nice perk. I didn’t get to try the food, but my mom mentioned the coffee wasn’t great. The rooms were very spacious (we had a 2-guest suite), but they felt a bit underwhelming. The furniture could definitely use an upgrade to feel more modern, and the overall cleaning could have been better. The sheets were rough and stiff, which took away from the comfort a bit. Another downside—the hallways were hot, and the elevators had a strong smoke/weed smell every time we used them. Despite these drawbacks, the location was great—close to Disney Springs and the highway—making it convenient for getting around. With a few improvements, especially in the rooms and common areas, this place could really shine.

（由 Google 翻译）仅供参考：我不是迪士尼的粉丝。 我当时参加一个当地的婚礼，并以这家度假村为据点，在附近区域进行划船活动。它非常符合我的需求，价格也合理，我想可能是因为淡季所以有折扣。而且，我发现这里的工作人员都非常热情友好。我带了一个小型拖车，拖车上拖着船，这完全没有问题。 房间很宽敞，我们好像还被升级了，而且非常安静。我们带着两只吉娃娃混血犬，房间也完全没有问题，我们每次离开房间都觉得狗狗们很安全。 除了迪士尼乐园以外，周边地区交通便利，可以轻松前往佛罗里达南部各处的水道。我找到了可以沿着小溪和海岸线划独木舟的地方。度假村的地理位置非常优越，我可以随时选择去其他水域，只需几个小时的车程即可到达。这个地方很可能会列入我近期规划乘船游览的目的地清单。 --- 以下几点观察可能对客人或管理者来说比较重要： - 健身房位于0.4英里外的另一栋楼里；这没关系，我喜欢在锻炼前慢跑。 - 威尔逊酒店的午餐和晚餐菜单很棒，价格也合理，但早餐既不丰富又价格过高。 - 所有员工都很乐于助人，我确实遇到了一点小问题，前台员工可能是新员工，不太会帮我解决一些小问题。 - 他们没有按时准备好我们的房间；他们在预定入住时间之前（我们当天早些时候到达）和之后都提供了使用设施的选项。这只是个小问题。 （原文） FYI: I am not a Disney person. I was attending a local wedding and used this resort as a base of operations for my boating in/around the area. Which it served that purpose quite well at a reasonable price, I think discounted for the slow time of the year, and I found nothing but accommodating as well as friendly staff members. I brought a small trailer, with boats attached, and that was no issue whatsoever. The room was spacious, we were upgraded I believe, and very quiet. We travelled with two chihuahua mixes and had no issues with the room, we felt our companions were safe anytime we left. The local area, with the exception of anything that goes towards Disney, provided easy centralized access to waterways throughout the southern part of Florida. I found places to canoe along creeks and the coastline. It's location placed it in such a way that I could make any choice I wanted to travel a short distance within a couple hours to other waterways. This place will likely go on my list of locations to plan boat trips around in the near future. --- Some observations that may be noteworthy or important for people or managers: - The gym facilities are in a separate building 0.4 miles away; that's fine, I like a good jog pre-workout. - The Wilson has a fantastic lunch - dinner menu at a reasonable price, but the breakfast was both lacking and overpriced. - The staff were all helpful, I did run into a little issue where the front desk staff might have been new employees and didn't know how to help me on minor stuff. - They were late on having our room ready for check-in time; they offered use of the facility both BEFORE ( we arrived earlier in the day ) the supposed check in time and after it was delayed. Minor annoyance.

（由 Google 翻译）我在这里住得非常愉快！工作人员超级友好，从我抵达的那一刻起就让我感到宾至如归。房间干净舒适，设施齐全。泳池区环境优美，令人放松，地理位置也绝佳——靠近迪士尼乐园和众多餐厅。 总而言之，这是一次非常舒适愉快的住宿体验。我一定会再次光临！ （原文） I had such a great stay here! The staff were super nice and made me feel welcome from the moment I arrived. The room was clean, comfy, and had everything I needed. The pool area was beautiful and relaxing, and the location is awesome — close to Disney and plenty of restaurants. Overall, it was a really comfortable and enjoyable stay. I’d definitely come back again!

（由 Google 翻译）总体来说，这家酒店还不错。房间大小适中，有些房间甚至像迷你公寓。酒店员工会说西班牙语或英语，而且非常友好。缺点：家具老旧破损，但最糟糕的是清洁工作马虎。我在房间里发现了一只袜子，在走廊里发现了一只蟑螂。我故意在冰箱附近的地板上放了一块爆米花，很显眼，结果第二天它还在那里。感谢阿尔弗雷多先生的礼貌和专业精神。 （原文） Nel complesso sarebbe un buon hotel, le stanze sono sufficienti ed altre sono dei mini appartamenti, lingua parlata spagnolo o inglese. Personale molto gentile . Note negative mobilio vecchio e trasandato ma la cosa più brutta è la pulizia delle camere fatta in maniera approssimata, ho trovato un calzino in camera ed uno scarafaggio nel corridoio. Ho lasciato un pop corn volontariamente a terra vicino al frigo ben visibile , il giorno dopo era ancora lì . Un ringraziamento al sig Alfredo per la sua cortesia e professionalità

（由 Google 翻译）100% 推荐！😀🎊👏👏👏👏 我和女儿在宽敞的套房住了五天四晚。说实话，我度过了一个难忘的生日；从我们抵达的那一刻起，就感受到了热情友好的微笑，餐桌上还准备了惊喜！🎁 每位区域经理都带领着他们优秀的团队，展现出专业、热情和敬业的精神，提供高质量的客户服务，并融入了人性化的关怀，让我们感到宾至如归，安全舒适，就像家人一样！😀 酒店设施宽敞、干净整洁，令人倍感温馨。威尔逊餐厅管理一流，服务周到，披萨、菜肴和饮品都美味可口，绝对是顶级之选！ 我衷心感谢 Jennifer、Fanny、Victoria、Francisco、Juanita、Edgar 以及所有经理和员工，他们细致入微的关怀和真诚的待客之道（这使他们与其他酒店截然不同）让我们确信我们很快就会再次光临，而我们也一定会再次回来！此外，我们承诺会大力推广贵公司！✨💃🥂🎊🌈❤️😘 （原文） 100% recomendado!😀🎊👏👏👏👏 Mi hija y yo nos hospedamos en una suite amplia por 5d/4n. Sinceramente he tenido un cumpleaños inolvidable; desde que llegamos nos recibieron con una linda sonrisa y además una sorpresa sobre la mesa del comedor! 🎁. Cada Gerente de Área lidera con profesionalismo, entusiasmo y dedicación a su valioso equipo, demostrando TODOS alta calidad en atención al cliente agregando el toque personal que nos hizo sentir como en casa, seguros y en familia!😀 Las instalaciones son amplias, muy limpias y cálidas. The Wilson Restaurant con la excelente dirección del Gerente, buen servicio de sus mozos y las riquísimas pizzas, platos y bebidas se destacan por ser A1! Agradezco de todo corazón a Jeniffer, Fanny, Victoria, Francisco, Juanita, Edgar y en general a cada uno de los jefes y trabajadores que demostraron con sus atenciones y conexión personal (lo que hace diferencia con otros hoteles) el que regresemos pronto y así lo haremos; además con la promesa de promocionar a su prestigiosa empresa‼️✨💃🥂🎊🌈❤️😘

（由 Google 翻译）我们度过了一段美好的时光。地理位置优越，方便前往公园，而且对于驾车出行的客人来说，这里交通便利，方便快捷。工作人员都非常热情友好，这让我们的住宿体验非常愉快。酒店内的餐厅也非常棒。我们可以使用Level Access，休息室也很棒，提供各种饮品和小吃。住宿体验很棒，但对于有小孩的家庭来说，有一些小问题。我们等待婴儿床时有点沮丧，但经过几次请求后，终于有人送来了，虽然有点不方便，但幸运的是前台解决了这个问题。餐厅提供儿童餐椅，但我们询问前台时，房间没有儿童餐椅，这让我们有点失望，因为房间有自助餐设施，但最终我们并没有在房间的厨房里做饭。我们入住期间，周五和一些周六举办了泳池派对，这为派对增添了绝佳的氛围，我完全理解为什么派对会如此热闹。幸运的是，我们的宝宝睡着了，音乐在10-11点左右停止了。 （原文） We had a fantastic stay. The location is perfect for trips to the parks and really well connected to fast roads for those with a car. The staff are all extremely welcoming and so friendly which really made a huge difference to our stay. The attached restaurant was also fab. We had Level access and the lounge was fantastic with a good selection of drinks and snacks. Stay was great but just a few minor minor points for those with young family. We had a slight frustration on waiting for a travel cot for our baby but after a couple of requests one did arrive so a minor inconvenience but fortunately resolved by the front desk. High chairs are available in the restaurant but when we asked reception we couldn't get one for our room which was a slight frustration as it has a self catering facility but in the end we didnt really cook much in the kitchen in our room. Pool parties took place on Friday and some Saturdays during our stay which add a great party vibe and totally get why they are on for atmopshere. Fortunately our baby slept through and the music did stop around 10-11 ish.

（由 Google 翻译）这家酒店非常安静，而且离迪士尼很近。泳池区很棒，威尔逊餐厅的早餐也很美味，附近还有几家很棒的餐厅，步行即可到达。房间很安静，床很舒服，淋浴还配备了净水器。唯一的缺点是即使关掉空调，也能听到空调的声音。总而言之，这是我在奥兰多住过的最好的酒店之一。我特别要表扬一下前台和宾客服务团队，他们帮我们预订了环球影城门票、安排了交通，还给了我们很多有用的建议。我强烈推荐Level酒廊和早餐。我非常乐意再次入住。 （原文） Sehr ruhiges nah zu Disney gelegenes Hotel. Tolle Poolanlage, gutes Frühstück im Wilson Restaurant, fußläufig sehr gute weitere Restaurants erreichbar. Zimmer ruhig, gutes Bett, Dusche mit Wasserfilter. Nachteil Klimaanlage selbst im Off Modus vernehmbar. Alles in allem eines der besten Hotels in Orlando in dem ich je zu Gast war. Das Team Rezeption und des Guest Services möchte ich besonders hervorheben, hat uns bei Universal Park Tickets, Transport und mit Tips geholfen. The Level mit Lounge und dem Frühstück ist ein Option die ich empfehlen kann. Ich komme sehr gerne wieder

到了酒店前台check in 排队要几个小时 比坐飞机时间都久 工作人员和客人有说有笑慢慢悠悠 太慢了 以后不会再订这家酒店 体验很差

服务友好，环境轻松

很好。孩子很喜欢。

（由 Google 翻译）总的来说，房间不错，酒店位置也很好。不过，我有一些建议，希望能让这家酒店更好。 1）你们需要经常检查所有房间，确保所有灯泡都能正常工作，淋浴喷头也没有损坏。我们房间里有一盏带灯泡的大灯，不知道为什么打不开。 2）晚上8点45分左右，请不要再收起遮阳伞和把躺椅重重地放下，以免第二天早上被收走。请安排工作人员在泳池区域关闭后再进行这些操作。考虑到这里的住宿费用，泳池区域应该开放到晚上11点甚至午夜。在竞争中脱颖而出，对你们的生意会有很大的帮助。 总的来说，餐厅的食物相当不错，奶昔和冰淇淋也很棒。 （原文） All in all a nice room with the hotel being in a great location. I do have some suggestions though to make this place even better. 1) All of your rooms need to be checked often to make sure all the light bulbs are working and that the shower knobs are not damaged. Our room had a large light with a globe that would not turn on for some reason. 2) At around 845 pm please stop putting down the umbrellas and slamming the the lawn chairs down for the next morning. Please send your staff out to do this after the pool area is closed. The pool area should be open until 11pm or even midnight consider how much money it costs to stay here. Stand out from your competition and it will help you tremendously. All in all your food was pretty good in the dining areas and your milkshakes and ice cream were great.

（由 Google 翻译）我们刚从卡巴纳湾酒店回来，全家都玩得非常开心！写这篇评论一定要提一下前台的凯特！她真是太棒了！她的客户服务无可挑剔👌。凯特给了我们所有需要的信息，让我们住得非常愉快，而且在旅途中她还特意来询问我们是否玩得开心。我们原本打算住在赫利俄斯酒店还是卡巴纳湾酒店，现在非常庆幸选择了卡巴纳湾酒店。酒店的各种设施非常齐全，即使不在主题公园里，我们也玩得不亦乐乎。这绝对是一家很棒的度假酒店！我们早上7:15就去排队等候前往史诗宇宙主题公园的班车，等我们到的时候，已经有人在排队了。所以一定要早点出门，赶上第一班班车。酒店的食物非常贵，所以最好提前做好预算，或者如果你想吃点别的，也可以用UberEats或InstaCart点餐。关注卡巴纳湾的Facebook群组，很多客人在离开前都会把东西留在洗衣房，你或许可以拿来用。我们对这次精彩的假期非常满意！ （原文） We just got back From Cabana Bay and our Family had a Great time all around! I couldn't write a review without mentioning Kate from Check In! She was the BEST! When it comes to customers service she was Excellent 👌 Thank you Kate for giving us all the information we needed to have a great stay and she even checked up on us later on during the trip to make sure we were having a great time. We were either going to stay at Helios or Cabana Bay and we're so Happy we stayed at Cabana Bay. They had enough amenities to keep us busy and constantly having fun while not in the Parks. Definitely a Great Resort style Hotel! We lined up for the Epic Universe Shuttle at 7:15am and people were already on line for the shuttle by the time we got there. So make sure you go out early enough to jump on that first shuttle. Food was super expensive so have a budget for that or order UberEats/ InstaCart if you need something a little different. Follow the Facebook Groups for Cabana Bay, a lot of guests end up leaving things in the Laundry Room before they leave and you may be able to grab and make use of it. We left very Happy with this Epic Getaway!

（由 Google 翻译）服役25年后，军人的收入可以享受到各种福利。卡巴纳湾酒店为各个年龄段的客人提供了周到的服务。房间宽敞，提供免费班车前往主题公园，而且步行即可到达。泳池边有很多座位，方便客人来来往往。至少在我们入住期间，工作人员非常乐于助人，不会指手画脚，而是主动带您前往或迅速送来所需物品。如果您是大家庭出行，可以考虑带连通门的家庭套房。 （原文） Military earnings after 25 years enjoyed the benefits. Cabana Bay had everything covered for all the age groups. Spacious rooms. Complimentary shuttles to theme parks. Also, close enough to walk if need be. Pools had plenty of seating as guests were coming and going. Staff at least during our stay were quite helpful without pointing but taking you or bringing what was needed in a short time. If you have a large family consider the family suites with connecting doors.

（由 Google 翻译）这里真是个好地方。房间很漂亮，我们入住的周二到周四是工作日，价格也相当合理，但周五晚上价格翻了一倍多。提醒大家注意这一点，酒店的价格完全透明，我们遇到的每一位员工都非常友好和专业。去各个主题公园的巴士服务很便捷，泳池水温适宜，而且非常干净。 （原文） This was a great place. The rooms were very nice and quite reasonably priced for the weekdays that we were there (Tuesday-Thursday) but more than doubled for Friday night. That is just a heads up for planning, they were totally up front with all of their pricing and every staff member we encountered was friendly and professional. The bus service to the parks was efficient and the pools were warm and sparkling clean.

（由 Google 翻译）这家度假村很快就成了我的心头好之一。它完美地坐落在迪士尼乐园和迪士尼之泉之间。 楼上的贵宾套房非常出色，宽敞明亮，装修精美，视野开阔。即使是标准间也宽敞舒适，设计精良。 度假村的设施令人印象深刻。我们已经花了半周时间享受这里，而且还有很多事情要做。数不胜数的泳池和热水浴池，以及两条漂流河，让您轻松放松，而迷你高尔夫、沙狐球和投掷沙包游戏则为这里增添了更多乐趣。 如果您不想在房间的全尺寸厨房里做饭，您可以选择酒店内的几家餐厅或俯瞰中央池塘的户外烧烤架。 根据您房间的位置，您甚至可以足不出户就欣赏到艾波卡特的烟花表演。 度假村的安保基础设施给我留下了特别深刻的印象。度假村使用了 Avigilon 监控系统、车辆门/门卫室以及最先进的门禁系统。我不确定是否有外部安全围栏，因为我没有看到，但我也没有特意寻找。Allied 提供合同安保，这通常会是件坏事，但在这种情况下，负责此账户的警官表现非常好。他们定期完成巡逻，并且始终可见。严格从建设性反馈的角度来看，鼓励他们更多地与客人互动会很好。制服（大部分）塞在裤子里，很体面。我喜欢 Polo 衫的各种颜色。只有一次，BFA 警官将警徽完全挂在左臀部，而 BMA 警官则将自行车头盔侧戴。不知道这样是否舒服。但总的来说，我对 Allied 印象深刻。另一个建设性的意见是从停车安全的角度来看，应该在安保自行车上安装守护天使装置，并根据岗位要求在自行车上安装 IFAK 以进行医疗响应。没看到停车场巡逻，但如果有一辆高尔夫球车或一辆带琥珀色/绿色警示灯的自行车，从停车场的可见度来看，会是一个巨大的进步。 度假村周围的景观维护得非常好。我喜欢迷你高尔夫，虽然我觉得再生轮胎地面覆盖物有点不尽如人意。它柔软且维护成本低，但如果能更频繁地清扫就更好了。障碍物本身感觉做工粗糙，而且没有固定在球场上。 停车位充足，后方始终有空位。 甚至连电梯之类的设施也让我印象深刻。我觉得它们是电动的吗？安静、平稳、快速。每次等电梯或到达任何楼层都不需要超过10秒钟。 总的来说，这家度假村将便利、舒适、强大的设施与令人印象深刻的细节结合在一起。尽管有一些小地方需要改进，但它提供的体验即使在该地区众多高品质的选择中也脱颖而出。 （原文） This resort has quickly become one of my favorites. Its perfectly centered between the parks and Disney Springs. The VIP suites on the upper floors are outstanding. They’re spacious, beautifully crafted, and provide unbeatable views. Even the standard rooms are large, comfortable, and thoughtfully designed. The amenities are impressive. We’ve spent half our week just enjoying the property, and there’s still plenty left to do. Countless pools and hot tubs, as well as two lazy rivers make relaxation easy, while mini golf, shuffleboard, and cornhole, add to the variety. If you don't feel like cooking in your rooms full size kitchen, you can choose from several on-site restaurants or outdoor grills overlooking the central pond. Depending on your room’s location, you may even catch the Epcot fireworks without leaving the property. I was particularly impressed by the security infrustructure. The resort uses Avigilon camera systems, vehicle gates/guard shack, and state of the art access control systems. I'm not sure if there's exterior security fencing, cause I haven't seen any but I also haven't specifically looked for it. Allied provides their contract security which normaly would be a bad thing, but in this case the officers on this account are pretty good. They complete their patrols pretty routinely and are constantly visible. Strictly from a constructive feed back perspective, it would be good to encourage them engage with guests more. Uniforms were (for the most part) tucked in and presentable. I liked the variety of Polo colors. There was only one instance where a BFA officer had her badge all the way on her left hip, and a BMA Officer had his Bicycle helmet literally on sideways. Not sure how that was comfortable. But over all, for Allied, I'm impressed. Another constructive critique is from a parking security perspective, is have a Guardian angel device on the security bike and stick a IFAK on the bike depending on what the post orders are for medical responses. Haven't seen any parking lot patrols, but either a Golf Cart or the bike with amber/green beacons would be a huge improvement from a presence standpoint in the parking lot. Landscaping around the resort is beautifully maintained. I liked the minigolf, although I found the recycled tire ground cover a bit underwhelming. It’s soft and low-maintenance, but it would benefit from more frequent sweeping. The obstacles themselves felt cheaply made and wernt secured to the courses. Parking is plentiful, with spaces consistently available toward the back. Even things like the elevators I was impressed by. The were I think electric? Quite, smooth, and fast.Never had to wait more than 10 seconds for an elevator or to get to any floor. Overall, this resort combines convenience, comfort, and strong amenities with impressive attention to detail. Despite a few small areas for improvement, it delivers an experience that stands out even among the many high-quality options in the area.

（由 Google 翻译）度假村干净漂亮。友好的员工非常棒。一居室公寓非常宽敞。所有房间都设有私人阳台。我们预订的是分时度假套餐，与一些评论不同，这里非常棒。Garrett Hoffer 非常专业且彬彬有礼。他尊重客人，没有压力。我们度过了愉快的三晚住宿，非常满意。感谢温德姆俱乐部！ （原文） Beautiful clean resort. The friendly staff was wonderful. The one bedroom is a very spacious condo. All have private balconies. We came on a timeshare offer, and unlike some reviews, it was excellent. Garrett Hoffer was extremely professional and courteous. Respectful, no pressure. Couldn't be happier with our lovely 3 night stay. Thank you CLUB WYNDHAM!

（由 Google 翻译）我在Trip Advisor上看过一篇更详细的评论……为了方便谷歌搜索，这篇评论被截断了。 很遗憾，对我的家人来说，Bonnet Creek 的温德姆酒店令人大失所望。我们目前是温德姆度假俱乐部的铜牌会员。多年来，我们作为其他会员的客人住过很多温德姆度假村，直到今年早些时候才正式成为会员。我们对温德姆度假俱乐部网站、员工和度假村的体验都很失望。我们选择成为会员，希望未来能享受到高质量的假期。这些酒店（大部分）都很不错。我们很感激酒店配备了设施齐全的厨房、独立的卧室和安保……但这些也只是我们能说的几个优点了。 我们尝试了 Bonnet Creek 的酒店，因为它离迪士尼主题公园很近。在计划这次旅行时，我使用了迪士尼好邻居酒店网站和温德姆酒店网站，因为温德姆俱乐部网站上的信息不多。三个网站的信息互相矛盾。两个网站说有迪士尼班车，一个网站根本没提到。我们到的时候才发现没有班车，所以Uber成了我们的交通工具。 度假村规模很大。有几座塔楼供客人使用，还有很多不错的设施。我们确实使用了其中一个泳池、热水浴缸和漂流河。场地维护得很好。需要走很多路，而且方向指示牌也比较少。主楼有高尔夫球车可以乘坐。 这次旅行可能是让我们彻底失望，也让我们对温德姆酒店产生了反感。作为一个计划去迪士尼世界旅行的人，我建议你还是预订其他酒店吧。有很多很棒的度假村提供班车、餐饮和热情周到的服务。我们离开温德姆酒店，在迪士尼泉附近的德鲁里酒店结束了我们的旅程，我们非常享受在那里的每一分钟。 （原文） I have a more detailed review on Trip Advisor...this is truncated for Google. Unfortunately for my family, the Wyndham at Bonnet Creek was a huge disappointment. We are currently Wyndham Vacation Club Bronze members. We have stayed at a variety of Wyndham resorts over the years as guests of other members until we became members earlier this year. Our experience with the Wyndham Vacation Club website, staff and resorts have been frustrating. We chose to become members in hopes of securing quality vacations for our futures. The properties have (for the most part) been very nice. We appreciate the ability to have a full kitchen, private bedrooms, and security on property...but those are the only good things we have to say anymore. We tried the Bonnet Creek location because of it's proximity to the Disney theme parks. While planning this trip, I used the Disney Good Neighbor Hotel website and the Wydham hotel website because there was not very much information on the Club Wyndham site. Between the 3 sites, there was a lot of conflicting information. 2 sites said that there were Disney shuttles, 1 site didn't mention shuttles at all. When we arrived, we learned that there were not shuttles, so Uber became our means of transportation. The resort as a property is huge. There are several towers for guests and many nice amenities. We did use one of the pools, hot tub and lazy river. The grounds were well-kept. There is a lot of walking and the directional signage is lacking. There are golf carts to ride from the main building. This trip was probably the one that has broken us and turned us against Wyndham. As a property for someone planning a Disney World trip, I would say book anywhere else. There are several great resorts that offer shuttles, meals, and KINDNESS. We left Wyndham and finished our trip at the Drury Inn near Disney Springs and LOVED every minute of it.

（由 Google 翻译）如果您这次入住期间不打算去迪士尼乐园，这里绝对是迪士尼乐园内最好的住宿选择。度假村里有丰富的活动，让您在入住期间乐此不疲。真的没有理由离开。他们提供迪士尼乐园交通服务，但绝对不同于其他迪士尼度假村的迪士尼巴士系统。即使您不在迪士尼乐园，住在这里也能感受到迪士尼的魔力。五星好评！ （原文） This is simply the best place to stay that is on Disney property if you are not going to any of the Disney parks for that particular stay. Plenty to do and keep you busy for the duration of your stay all in one resort. No reason to leave really. They have Disney park transportation. but its definitely not the same as the Disney transportation Bus system that the Disney resorts all have. But you still get the Disney magic feel with staying here without being at an actual Disney resort. 5 stars!

（由 Google 翻译）我在这里住了十年了，每次都很愉快。这里充满乐趣，从不让人觉得无聊，我的青少年和幼儿都非常喜欢这里。我们一年至少会来两次，百住不厌！每次我打电话要毛巾、咖啡或洗衣液，他们都能及时送达，而且还会打电话确认是否送达，这种贴心的客户服务真是太棒了。 （原文） I been staying here for the past 10 years and its always a pleasure. Fun and never boring my teenagers love it and so do my toddlers. We cannot get enough that wrong stay at least twice a year! Everytime i call for fresh towels coffee, detergent, its delivered in a timely manner and the follow up call to ensure it was delivered is a great touch to customer care.

（由 Google 翻译）我们超级超级爱这个地方，会一直来，直到它消失（希望永远不要消失）。我们通常去迪士尼/环球影城，但你可以在这里住一个月，永远不离开，而且总有事可做。我们非常喜欢5号塔，前台工作人员办理入住时总是很乐意提供便利，我们也很喜欢他们不辞辛劳，让我们的体验如此美好。不过要知道，如果你还没有购买分时度假，他们会尽力推荐你购买。 （原文） We LOVE LOVE LOVE this place and will continue coming back here until it no longer exists (which hopefully never happens). We usually always do disney/universal but you could stay here for a month and never leave and always have something to do. The staff at the front desk when checking in are always willing to make accommodations since we love tower 5 so much, and we love that they go out of their way to make our experience so wonderful. Just know they will try to get you to purchase a time share if you haven't already gotten one.

（由 Google 翻译）这里非常适合全家出游！ 所有员工都很友善，而且环境也很干净。我们唯一不满的是度假村的餐饮价格太高……不过，您可以很方便地从超市自带，而且他们也不会介意您在度假村内任何地方携带自己的饮料。 （原文） Great place for the whole family! All of the employees were friendly and the place was clean. Our only complaint is the prices of food and drinks at the resort was too high...you are easily able bring your own from a grocery store though and they don't care if you carry your own drink anywhere on the property.

酒店很大，有很多娱乐设施，餐饮，因为我们整个行程几乎都是在环球影城度过，所以有bus和船很方便，不用再自己开车，进房间就是一股消毒水味道，在疫情期间，闻着很放心，在泳池旁吃了晚餐，鱼有一块没熟，其他几乎吃完了，又重新给了我一份，而且免费，最后送了我们一份超级大的冰激凌，我们带了狗，酒店还赠送了一套狗狗餐具，不是一次性的🥰

酒店位置非常好 去universal studios 方便快捷 酒店level 1 有免费的水上巴士送去环球影城 回来同样也是免费的 持有酒店房卡可以提前一小时入园玩 唯一的不足就是酒店房卡不能用作Express Pass使用 Hard rock 和 Loews Royal pacific resorts 这两家酒店就可以 但是价格要比本酒店高 所以性价比还是非常不错的。

酒店不错，位于环球影城边，可以坐船和步行到主题公园，停车方便

（由 Google 翻译）首先，我要说泳池酒吧的Abby太棒了！她是我入住期间的一大亮点。大堂的调酒师也非常出色，不仅能应付会议人群，还能不厌其烦地调制特别的饮品。 这家酒店很不错，泳池也很棒。我们入住和取钥匙时确实遇到过几次问题，觉得前台本来可以更乐于助人的。感觉我们给他们添了麻烦。 如果你打算去环球影城，这里的位置非常棒，床很舒服，淋浴也很棒。我很欣赏酒店淋浴间有玻璃门，可以防止瓷砖打滑。镜子的灯光也很好，可以用来化妆。 （原文） Let me start by saying Abby at the pool bar is wonderful! She was one of the highlights of my stay. The lobby bartenders were also super hero’s keeping up with a conference crowd and still taking the time to make the drinks special. This hotel is nice and the pool is great. We did have issues with check in and our keys multiple times and felt that the front desk could have been more helpful. It felt like we were inconveniencing them. The location is awesome if you’re planning to go to universal, the beds are comfy, and the shower is great. I appreciate when hotel showers have a glass door to keep the tile from getting slippery. The mirror has great lighting to put on makeup as well.

（由 Google 翻译）酒店很棒，服务热情周到。我们在这里庆祝我的生日——地理位置绝佳，是游览环球影城的理想之选。您可以乘坐游船，欣赏沿途美景前往环球影城，也可以选择步行前往！ 泳池区也很棒，服务员会把美味的饮品直接送到您的躺椅上。这是我度过的最棒的30岁生日之旅，非常感谢！ （原文） Lovely hotel with the most wonderful friendly service. We stayed here for my birthday - it’s the perfect location for visiting the Universal parks. The boat will take you on a beautiful scenic journey over to universal or there’s also a nice walking route too! Lovely pool area with a nice poolside drinks brought straight to your sun lounger. Had the best 30th birthday trip, thank you!

（由 Google 翻译）如果您对某些豪华度假村提供的无限次快速通行证不感兴趣，那么预订这家美丽的度假村可以省下一笔钱。度假村内设有水上出租车、设施齐全的健身房、多家餐厅、快餐店、环球影城商店和几家酒吧。这里的泳池非常棒，甚至还有沙滩区，让您仿佛置身于加勒比海度假胜地。 房间很干净，但略显陈旧。 总的来说，酒店非常漂亮，但房间略显逊色。 （原文） This is a beautiful resort that you can save some money by booking if you are not interested in the unlimited Express pass that some of the other luxury resorts include with admission. This resort does have a water taxi, a full gym, various restaurants, a quick service location, a universal studio store, and a couple of bars. The pool here is fantastic and even has Sandy areas to keep you in that Caribbean resort theme. The room was clean but was starting to show a little bit of wear and tear. Overall the hotel was very beautiful but the rooms were a little underwhelming.

（由 Google 翻译）在奥兰多的Loews Sapphire Falls酒店度过了一段美妙的时光！作为希尔顿和万豪的精英会员，我每年旅行超过35周，入住超过75晚，所以住过很多酒店——而这家酒店绝对是其中最好的之一。 从我抵达的那一刻起，前台的Alex就竭尽全力让我感到宾至如归。他热情友好，对酒店了如指掌，并且随时准备提供建议并解答我的各种疑问。这种人性化的服务给我留下了深刻的印象，也为我的整个入住体验奠定了基调。 卓越的服务远不止于此——我遇到的每一位员工，从客房服务到餐厅团队，都细心周到，真心实意地为客人的舒适度着想。酒店维护得非常漂亮，现场用餐体验也非常棒。 我最近住在迪士尼的一家豪华度假村，感觉很棒，但说实话，Sapphire Falls在各个方面都更胜一筹。非常感谢Alex和整个团队，让我的旅程如此特别。强烈推荐！ （原文） Had an amazing experience at Loews Sapphire Falls in Orlando! I travel 35+ weeks a year and stay 75+ nights annually as an Elite member with both Hilton and Marriott, so I’ve seen my share of hotels—and this is one of the best. From the moment I arrived, Alex at the front desk went out of his way to make me feel welcome. He was friendly, knowledgeable about the hotel, and always ready to help with recommendations and my many questions. That personal touch made a lasting impression and set the tone for my whole stay. The outstanding service didn’t stop there—every staff member I encountered, from housekeeping to restaurant teams, was attentive and genuinely cared about guest comfort. The property is beautifully maintained, and dining on-site was excellent. I recently stayed at one of Disney’s luxury resorts, which was nice, but honestly, Sapphire Falls was a step above in every way. Huge thanks to Alex and the entire team for making my visit truly special. Highly recommend!

（由 Google 翻译）我们来迪士尼乐园庆祝家人的生日，入住时，客人被引导离开大堂前往市场，然后被一个非常粗鲁无礼的分时度假推销员拦住了去路。市场宣传说有多种便利设施和5家餐厅，其中只有1家在周五晚上营业。回到房间后，我们震惊地发现地板从底层开始剥落，浴室门上长满了霉菌，房间温度高达80华氏度（约27摄氏度）。这个“度假村”相当破旧，维护得也很糟糕。我们回到市场，在一位很棒的服务员的陪伴下享用了一顿美味的晚餐，希望房间在我们离开后能凉快下来。第二天早上，房间温度已经达到了74华氏度（约23摄氏度），虽然不太舒服，但还可以忍受。我们很享受在魔法王国的时光，一整天都收到多条询问住宿情况的短信，打断了我们的行程。我回复说我们在乐园里，稍后再回复，结果还是继续收到询问住宿信息的短信。说实话，这真的很烦人！回到“度假村”后，房间凉快了一些，客房服务人员也打扫了房间，翻遍了一个密封的旅行袋，谢天谢地没有丢失任何物品。不过，那是一个密封的袋子，里面装着药物，一直密封着。我们很累，想晚上睡觉，于是开始安顿下来。我女儿把她的玩具落在车里了，于是我下楼去了停车场，发现一个工作人员靠在我旁边停着的车上，那是我们旅行团的成员之一，他一边抽大麻，一边对着手机咒骂。他既没有主动让路，也没有试图给我让路，所以我最后说“嘿，我得去一趟”，他走到一旁，但装作很不高兴被要求让路的样子。我们回到房间，锁好门，准备过夜，结果却被一阵类似越野摩托车穿过度假村停车场的声音吵醒了。这个停车场本来应该是安全的，停车费每晚30美元。我们原本想周日去水上乐园玩，但考虑到场地状况，我们决定止损回家。离开时，度假村贴出了欢迎大家进入水上乐园的标语，但我们却免费进入。非常失望，我本来以为洲际酒店集团会做得更好。吸取了教训。 （原文） We were in town to celebrate a family members birthday at Disney World, upon check in the guest are directed away from the lobby to the marketplace and pounced upon by a very pushy and rude person selling time shares. The marketplace was advertised as having multiple amenities and 5 restaurants, of which exactly 1 was open on a Friday evening. Upon arriving to our room we were shocked to find the flooring peeling away from the subfloor and mildew on the bathroom door as well as the temperature in the room at 80 degrees. the "resort" is quite shabby and not being maintained properly. We returned to the marketplace and had a nice meal with a great waiter, hoping that our room would begin to cool down in our absence, it was 74 by the next morning, not a comfortable night but manageable. We enjoyed the Magic Kingdom and rec'd multiple texts throughout the day asking about our stay interrupting our day I answered that we were in the park and would respond later and continued to receive texts asking for info about our stay. Quite annoying in fact! Upon our return to the "resort" our room was cooler and housekeeping had serviced the room as well rifled through a sealed overnight bag, no items missing thankfully, however it was a sealed bag that contained medication and stays sealed. We were tired and wanted to turn in for the evening and began to settle in for the evening. My daughter had left her stuffie in the car so i walked downstairs to the parking lot to find a staff member leaned against a car parked next mine that was part of our traveling party, smoking marijuana and cursing on his phone, he didnt offer or attempt to move out of my way so I finally said hey I'm going to need to get there and he stepped aside but acted as though he were put off that he was asked to move. Returned to our room and locked down for the night only to be awoken by what sounded like dirtbikes riding thru the resort parking area that was supposed to be secure and paid 30 bucks a night to park. We had initially wanted to enjoy the waterpark on Sunday but with the concerns about the place we decided to cut our losses and head home, as we were leaving the resort had put up printed signs welcoming community into the water park that we were charged for for free. Very disappointing and expected much better from IHG. lesson learned

（由 Google 翻译）我们最近在奥兰多度过了一个短暂的两晚三天的旅程，总体来说体验非常愉快。我们从北卡罗来纳州开车过来，比正式入住时间提前了大约一个小时到达。前台接待员Joshua非常热情好客，甚至允许我们提前入住——经过长途驾驶后，我们对此非常感激。更令人惊喜的是，他还升级了我们的房间，这真是一个贴心的举动。入住过程本身非常顺利，虽然我们是通过第三方预订的（我们自己疏忽了），但Joshua和另一位前台工作人员（可惜我没记住他们的名字）都非常友好热情。他们甚至接受了我们预订邮件中列出的度假费，比现在的度假费略低一些。 离开大堂时，另一位团队成员送了我们一份“迎宾礼物”，原来是邀请我们参加一个分时度假演示会。虽然演示会附带承诺的礼物，而且如果参加的话可以退还押金，但我们被告知演示会大约需要90分钟。可惜的是，这场派对持续了将近五个小时——从早上7:45一直到下午12:30——比预期的时间要长得多，占用了我们一天的大部分时间。虽然礼物很不错，但整个过程感觉压力大于乐趣，尽管我们礼貌地拒绝了好几次。 我们升级后的房间宽敞舒适，有两间卧室，而不是我们最初预订的特大床套房。灯光略暗，但空间干净，水压也不错——不过浴缸水龙头用过后还是有点滴水。入住期间我们没能体验到酒店的便利设施，但酒店似乎为家庭游客提供了不少选择。 总的来说，我们推荐这家酒店给那些想在奥兰多寻找经济实惠又舒适住宿的家庭。请务必直接通过酒店网站预订，并记住酒店提供的可选分时度假服务。 （原文） We recently stayed in Orlando for a short two-night, three-day trip and had a pleasant experience overall. We drove down from North Carolina and arrived about an hour before the official check-in time. Joshua, who greeted us at the front desk, was incredibly welcoming and even allowed us to check in early—something we truly appreciated after a long drive. To our surprise, he also upgraded our room, which was such a thoughtful gesture. The check-in process itself was smooth, and although we booked through a third party (our own oversight), Joshua and the other front desk associate—whose name I unfortunately didn’t catch—were both friendly and accommodating. They even honored the resort fee listed in our booking email, which was slightly lower than the current rate. As we were leaving the lobby, we were offered a “welcome gift” by another team member, which turned out to be an invitation to a timeshare presentation. While the presentation does come with the promised gift and a refunded deposit if you attend, we were told it would take about 90 minutes. Unfortunately, it ended up lasting nearly five hours—from 7:45 a.m. to 12:30 p.m.—which was quite a bit longer than expected and took up a good portion of our day. Although the gift was nice, the experience felt more stressful than enjoyable, despite us politely declining several times. Our upgraded room was spacious and comfortable, with two bedrooms instead of the original king suite we booked. The lighting was a bit dim, but the space was clean, and the water pressure was good—though the tub faucet did continue to drip slightly after use. We didn’t get a chance to enjoy the amenities during our stay, but the property appeared to have plenty to offer for families. Overall, we would recommend this hotel for families looking for an affordable and comfortable stay in Orlando. Just be sure to book directly through the hotel’s website and keep in mind the optional timeshare presentation.

（由 Google 翻译）这家度假村以前是我们最喜欢的。我们通常会在邮轮出发前一天入住。孩子们既能在水上乐园玩耍，又能在房间里拥有自己的空间，这些都非常方便。然而，自从上次入住后，这里简直成了噩梦。 办理入住的地方现在变成了主活动中心。我一进去就被一群推销分时度假的推销员围住了。我说了三次“不，谢谢”，最后不得不跟他们说了。更让我震惊的是，他们现在居然要收30美元的停车费！为什么？！我住在你们这里​​，根本没地方停车！我已经付了度假村的费用，却只能使用水上乐园，而水上乐园里的椅子都发霉了，滑梯也需要维护，而且到处都是施工的痕迹。我知道你们想改善度假村的状况，但根据之前的评论来看，最近几个月似乎没什么变化。大部分电梯都坏了，这对住在度假村其他区域的客人来说真是太不方便了。房间里弥漫着浓重的烟味和大麻味，令人作呕。是的，你们确实划定了“指定”区域，但谁来执行呢？度假村的费用不就是用来支付这些区域的吗？建筑物的角落里，胶带粘着石膏。晚上10点是安静时间，但凌晨2点半，孩子们还在我们走廊里跑来跑去。你们提供的沙发床没有额外的枕头或毯子，这对家庭来说很不理想。看到一个地标性建筑如此迅速地衰败，真是令人心痛。如果你们要收取高额费用，至少应该把这些钱用于度假村的建设。 （原文） This resort used to be a favorite of ours. We usually stay the day before a cruise. The convenience of having the waterpark for our boys and their own space in the room was enticing. However, since the last stay, this place is a nightmare. The check in process has changed into the main event center. As soon as I walked in, I was overrun by pushy timeshare people. After saying no thank you 3 times, I finally had to tell it at them. I was appalled that they now charge $30 to park! Why?!?! I can’t park anywhere else while I’m staying with you! I already pay resort fees for the waterpark that features moldy chairs, slides that are in need of maintenance, and the view of construction. I understand you are trying to better the place, but according to reviews in the past, nothing much has changed in the last few months. Most elevators are out of order which is unfortunate to the ones who have rooms across the resort. The essence of weed and cigarette smoke that filled our room was disgusting. Yes you have “designated” areas, but who is enforcing this? Isn’t that was resort fees pay? There is tape holding on plaster on the corners of the building. Quiet time is 10pm yet at 2:30am kids were running up and down our hall. You offer a pull out couch with no extra pillows or blankets. Not very ideal for families. It’s so heartbreaking to see just a landmark go down hill so fast. If you’re going to charge large fees, at least put it towards the resort.

（由 Google 翻译）我们今年九月在这里住了七天。酒店非常棒。我们玩得很开心，尤其是和娱乐团队一起。特别感谢Lange、Viecka和Dj Camila，从琐事问答到宾果游戏，再到台球游戏，一切都是那么精彩。你们让一切都变得特别又有趣。还要特别感谢救生员Asia、Manuel和Avauah，他们保护了我们的安全。我们玩得很开心，也很喜欢水上乐园。一定会再来体验新的水上乐园。感谢假日酒店度假村让我们度过了一个特别的一周。感谢印第安纳州的家人 （原文） We stayed here for seven days this sept. The hotel was very nice. We had a lot of fun especially with the Entertainment Group, Special thanks to Lange, Viecka, and Dj Camila, from trivia to bingo and the Pool Games. You guys made everything special and Fun. Also a shout out to the life guards Asia, Manuel, and Avauah for keeping us safe. We had a great time and loved the water park. Will definitely be back to see the new water park. Thank you to Holiday Inn Resorts for making our week Special. Thank you The Indiana Family

（由 Google 翻译）不幸的是，我们在这里的住宿体验并不理想。光是办理入住就花了大约25分钟，而且刚办理完入住，分时度假的工作人员就过来推销套餐。感觉很敷衍，完全不像我们期待的轻松假期。 度假村的泳池边会一直播放吵闹的音乐，直到晚上10点，早上10点左右又会重新响起，如果你的房间正对着泳池，就很难找到安静的时间。我们到达时房间本身非常闷热，更糟糕的是，电话没有插电，也没有前台、客房服务或维修部门的联系方式。最后我一路走到大堂寻求帮助。花了将近一个小时才有人来解决这个问题。 床和房间都非常干净，这点我很感激。但是，酒店目前正在进行一些施工，这增加了噪音，也带来了一些不便。另一个令人失望的是退房时间太早——上午10点——比大多数酒店都早得多。 总的来说，客户服务亟待改进。考虑到这个价格和洲际酒店集团的品牌，我原本期待更顺畅、更舒适的住宿体验。我们入住的时间是10月24日至26日 （原文） Our stay here was unfortunately not the best experience. The check-in process alone took about 25 minutes, and immediately after checking in, we were approached by timeshare representatives trying to sell us a package. It felt very pushy and not the relaxing start to a vacation we were hoping for. The resort plays loud music by the pool until 10:00 p.m., and it starts up again around 10:00 a.m., which makes it hard to get any quiet time if your room faces that area. Our room itself was very hot when we arrived, and to make matters worse, the phones were unplugged and had no labels for how to reach the front desk, housekeeping, or maintenance. I ended up walking all the way down to the lobby to ask for help. It took almost an hour before someone came up to fix the issue. I will say the beds and room were very clean, which I appreciated. However, the hotel currently has some construction going on, which adds to the noise and overall inconvenience. Another disappointment was the early check-out time—10:00 a.m.—which is much earlier than most hotels. Overall, customer service needs serious improvement. For the price and the IHG brand name, I expected a smoother and more comfortable stay. Dates we stayed was Oct 24-26

（由 Google 翻译）九月底，我们第二次入住假日酒店水上乐园。显然，我们第二次入住表明我们非常喜欢那里。在佛罗里达度假期间，我们选择房间的主要目的是把它作为家，而白天主要在公园或户外活动。游泳池是一个很棒的组合，有戏水池、滑梯和游泳区。我们没有使用任何室内设施，因为我们发现上次旅行的食物相当昂贵，而且当时开放和供应的食物也参差不齐。所以这次我无法对此发表评论。前台工作人员非常友好，入住手续办理得很顺利。我发现入住时度假村的费用有点高，预计会在 400 加元左右，但一周的费用超过 500 美元。房间里的灯光有点暗，尤其是浴室，但这不是什么大问题，不值得纠结。总的来说，这家度假村非常适合带孩子，我们下次旅行还会再住这里，因为它位置优越、价格实惠，而且配备了冰箱和微波炉等基本生活用品，非常合适。不过，我建议度假村购买一些小号的儿童救生衣，因为很多小孩子都在用大号的，大号的救生衣很容易让孩子脸朝下浮在水面上，不太安全。如果救生员或家长不注意，很容易发生意外。另外，还需要准备更多毛巾，以免用完。感谢您再次入住，请考虑稍微降低一下费用。 （原文） We had our second stay at the Holiday Inn Water Park at the end of September. Obviously by staying there a second time it goes to show we enjoy it there. Our primary purpose of a room during a Florida vacation is to have it as a home base while days are mainly spent at parks or out and about. The pool is a nice mix of splash pad, slides, and swimming area. We did not use any indoor amenities as we found the food to be quite expensive last trip and it was hit or miss on what was open and available. So I can't comment on that this time around. Front desk staff were very pleasant and check in went smoothly. I found the resort fees to be a little steep on checkin and expected it to be around $400 CDN when it was over $500 USD for the week. Lighting in the room was a little bit on the dim side, especially in the bathroom, but it wasn't a big enough issue to get hung up on. Overall, the resort is very kid friendly and we would stay there again on our next trip as it gives you a good mix of location, price, and home base needs such as a fridge and microwave. I would suggest to the resort that they invest in some smaller child sized lifejackets however, because a lot of small children were using the big ones and it wasn't safe for them since they would often make them float face down. An accident waiting to happen if the lifeguards or parents happened to be distracted. Also need more towels so they don't run out. Thanks for another great stay and please consider easing up on the fees a bit.

（由 Google 翻译）joshua 在前台接待了我们，让我们的入住体验迅速而美妙，确保我们全家都能轻松便捷地办理入住手续。我给他的客户服务打五星。房间非常干净和现代，尽管空调没有降到指定温度。折叠沙发床有点不舒服，不建议成人使用，也许儿童才适合这张折叠沙发。除非我们要求，否则没有人清理房间垃圾或更换毛巾，而且一旦你要求，他们要等很长时间才能收到物品。我不喜欢不得不多次打电话让他们收垃圾或送额外的毯子。游泳池很棒，孩子们玩迷你高尔夫玩得很开心，并参加了酒店计划的活动。非常适合家庭。泳池酒吧的 ricardo 提供很棒的饮品......这不是什么大问题，但要知道电视不是智能的，所以只能使用酒店已经提供的频道。 （原文） joshua received us in the front desk and made our experience swift and amazing to assure our check in process was easy and convenient for our family. i give his customer service 5 stars. the room was very clean and modern although the ac was not going down to assigned temperature.. pull out sofa bed is a bit uncomfortable and would not recommend for any adult maybe children would suffice for this pull out couch. no one has cleaned the room trash or changed out towels unless we asked and once you ask it takes a long time to receive the items. i did not like that i had to call more then once for trash to be picked up or extra blankets to be delivered. pool is amazing , kids had a blast playing mini golf and spending the day with the activities planned by the hotel. very family friendly. amazing drinks by ricardo at the pool bar .. this is not a big deal but good to know that the tvs are not smart so can only be used by the channels already provided by the hotel.

Yi

漂亮

感觉不错

. . Yi

（由 Google 翻译）这家酒店很漂亮，完全复制了意大利小镇波托菲诺的风貌，细节之处非常精致。 我们的房间宽敞、干净，维护得很好。床很舒服，真想把它们带回家。 办理入住手续的年轻先生非常棒。其他员工也非常乐于助人，态度友好。 酒店距离主题公园稍远，但这也让它成为一个远离喧嚣、宁静祥和的温馨之所。步行15分钟即可到达环球影城。酒店还提供定期的游船服务。 我们去的时候正好是周末假期，但感觉并不拥挤。 （原文） Dieses Hotel ist wunderschön. Ein Nachbau der italienischen Stadt Portofino. Sehr detailgetreu. Unser Zimmer war gross, sauber und gepflegt. Die Betten waren sehr bequem. Ich hätte sie gerne nach Hause genommen. Der junge Herr beim Check-In war phantastisch. Auch sonst ist das Personal sehr bemüht und freundlich. Das Hotel ist etwas weiter von den Parks entfernt. Aber dadurch ist es eine willkommener Ort der Ruhe, abseits des Trubels. Zu Fuss 15 Minuten bis zu den Universal Studios. Es fährt auch regelmässig ein Boot. Wir waren u.a. an einem Feiertagswochenende dort und trotzdem hat es sich nicht überlaufen angefühlt.

（由 Google 翻译）这家酒店环境优美，氛围极佳，地理位置优越，毗邻环球影城及奥兰多各大娱乐场所。 酒店设施一流，完美展现了纯正的欧式风情——从新鲜出炉的披萨香气到清晨和深夜沿着运河漫步，处处洋溢着宁静祥和的氛围。酒店提供免费的渡船接驳服务，可直达热闹非凡、永不眠的CityWalk购物中心。 此外，一楼接待处旁还设有便捷的租车服务台。住宿价格确实偏高，但这里绝对是世界级的度假胜地，值得体验。 （原文） Beautiful hotel with an amazing atmosphere and unbeatable proximity to all the entertainment spots within Universal Studios and Orlando in general. The amenities are top-notch, and the resort perfectly captures a true European vibe - from the aroma of fresh pizza to peaceful morning and late-night walks along the canal. The free boat shuttle takes you from this tranquil haven straight to the lively CityWalk that never sleeps. There’s also a convenient car rental desk on the first floor next to the reception. Accommodations are definitely on the expensive side, but this is truly a world-class location worth experiencing.

（由 Google 翻译）如果您期待的是四季酒店，那您需要降低一些期望。酒店的建筑、外观和公共空间确实独具特色，非常漂亮。泳池和花园也十分迷人。 至于房间，可以把它想象成万豪春丘套房。设施比较廉价，我们的淋浴间破旧不堪等等。不过床非常舒适。房间干净整洁，住起来很舒服。 考虑到价格，我原本期待更豪华的房间。但除此之外，入住体验的其他方面都无可挑剔。 （原文） If you are expecting the Four Seasons you need to temper expectations. The architecture and exterior and public spaces are unique and really pretty. The pools and gardens are beautiful. As for the rooms, think more Marriott Spring Hill Suites. Cheaper fixtures, our shower was beat up pretty badly etc. beds were super comfy. Room was clean and nice to stay in. For the money I expected more luxurious rooms. All other aspects of the stay were top notch though.

很大的酒店，非常好的硬件设施。温馨舒适商务或家庭旅行都非常棒

还不错 泳池很大 位置方便 设备也新

环境很不错

（由 Google 翻译）这家凯悦酒店不错，房间干净，设施齐全。我们来这里参加会议，酒店和会议区域的布局都很清晰易懂。所有人都非常友好热情，乐于助人。会议餐饮高于平均水平，饮料区也总是备货充足。 房间干净整洁。餐饮选择不算丰富，而且价格偏高，鸡尾酒的价格也比较贵。总体来说，入住体验不错，氛围也很好。 酒店设有专门的网约车接客区，就在正门往下走一点的地方。 （原文） Good Hyatt with clean rooms and good amenities. We were there for a conference and it was easy to navigate the hotel and conference area. Everyone was super friendly and helpful. Conference food was above average and they always had the drink areas fully stocked and ready to go. Rooms are nice and clean. Not a huge variety of food / restaurant options and the pricing for those, along with cocktails is quite high. Overall a good experience and nice vibe. They have a specific rideshare pickup area which is down from the main doors a bit.

（由 Google 翻译）我和妻子决定将蜜月延长一天，所以预订了这家酒店一晚的住宿。酒店很漂亮，也提供很多娱乐活动。然而，我们并不知道在我们入住期间酒店正在举办一个大型医药会议，导致酒店非常繁忙。尽管人很多，但所有员工都非常出色，竭尽全力让我们感到宾至如归。 代客泊车员托德·沃伦 (Todd Wallen) 绝对是位明星员工。从我们抵达的那一刻起，他就热情地迎接我们，让我们感觉自己是贵宾。他非常平易近人，很容易沟通，甚至还了解我们出发的地区，这让我们聊得很开心。托德为我们指路，推荐了一些当地景点，还特意祝贺我们蜜月旅行。很少能遇到像他这样对工作如此自豪，并且展现出如此真诚待客之道的人——他真正为我们美好的入住体验奠定了基调。 我们的房间总体来说很不错，虽然有一些小小的清洁问题，比如浴缸底部有黑点，外窗有点脏。另外，房间里没有微波炉也让我觉得有点奇怪。 我是通过第三方网站预订的，网站上没有列出度假村费和停车费等额外费用。这并非酒店的错，但他们很友好地帮我免除了度假村费，我对此非常感激。 总的来说，这是一次不错的体验，也为我们的蜜月之旅画上了一个圆满的句号。 （原文） My wife and I decided to extend our honeymoon by one extra day, so we booked a one-night stay here. The hotel was beautiful and offered plenty of things to do. What we didn’t realize, however, was that a large pharmaceutical conference was being hosted during our stay, which made the hotel quite busy. Despite the crowd, all of the staff were excellent and went out of their way to make us feel welcome. Todd Wallen in valet was an absolute all-star. From the moment we arrived, he greeted us with genuine enthusiasm and made us feel like valued guests. He was incredibly personable, easy to talk to, and even knew the area we were traveling from, which led to a great conversation. Todd helped us with directions, gave us a few local recommendations, and took the time to congratulate us on our honeymoon. It’s rare to come across someone who takes that much pride in their work and shows such authentic hospitality — he truly set the tone for a positive stay. Our room was nice overall, though there were a few minor housekeeping issues, such as black spots at the bottom of the bathtub and a dirty exterior window. I also found it a bit unusual that there wasn’t a microwave in the room. I booked through a third-party website, which didn’t include details about extra fees like the resort fee and parking fee. That wasn’t the hotel’s fault, but they were kind enough to remove the resort fee for me, which I really appreciated. Overall, it was a good experience and a pleasant way to wrap up our honeymoon.

（由 Google 翻译）我通常很乐意入住凯悦酒店，但这次却是我最糟糕的一次凯悦体验，以后可能不会再来了。虽然它被列为四星级酒店，但感觉更像是三星级，卫生问题非常明显，让我们在入住期间感到很不舒服。 • 毛巾： 毛巾散发着一股浓重的霉味，几乎像发霉了一样——感觉像是没有彻底晾干。我绝对不想在酒店闻到这种味道。小手巾的味道更是难闻到，根本没法用。 • 杯子： 每次拿起浴室的杯子，都会闻到和毛巾一样潮湿肮脏的味道，感觉像是用同一条毛巾擦干的。每次都得自己洗杯子，这对于一家如此高档的酒店来说实在不应该。 • 窗户清洁： 我们房间的窗户上到处都是黏糊糊的残留物。孩子们到处摸来摸去，这些黏糊糊的东西竟然都粘在了他们的手指上。那不是灰尘——而是一种黏糊糊的东西，看起来很恶心。 • 整体卫生问题： 一些非常基本的东西——比如毛巾、杯子，以及一些简单的日常用品——都让我们对酒店的整体清洁度产生了质疑。说实话，这让我们怀疑浴室和房间的卫生标准，非常令人失望。 • 环球影城售票处——请避开： 酒店的环球影城售票处给我们带来了很多麻烦。他们弄错了我们的票，导致我们在环球影城的客服中心等了一个多小时，因为他们无法在售票处纠正错误。（他们说他们没有权限纠正这个错误。我的天哪！）售票处的工作人员看起来未经培训，整个过程让人非常焦虑。 尽量不要在酒店购买环球影城门票。如果可以的话，请直接预订。 优点： 泳池很不错，我的孩子们很喜欢。 总体评价： 我们的入住体验令人失望，尤其是卫生问题让我们感到非常不舒服。因此，我们以后来奥兰多不会再住这家酒店了。 （原文） I usually enjoy staying at Hyatt properties whenever I have the chance, but this was unfortunately my least favourite Hyatt experience, and I probably won’t return. Although it’s listed as a 4-star property, it felt more like a 3-star hotel with noticeable hygiene issues that made us uncomfortable during our stay. • Towels: The towels had a strong musty, almost mouldy smell — as if they hadn’t been dried properly. It’s the smell I never want to experience in a hotel. The small hand towels smelled so unpleasant that we couldn’t use them at all. • Cups: Each time I picked up the bathroom cup, it had the same damp, dirty smell as the towels, as if they were dried with the same towel. I had to wash the cups myself every time, which shouldn’t be necessary at a hotel of this level. • Window cleanliness: There was sticky residue all over the window in our room. With toddlers touching everything, the sticky material actually came off on their fingers. It wasn’t dust — it was something sticky and quite gross to see. • Hygiene concerns overall: These are very basic things—like towels, cups, and simple tasks immediately made us question the overall cleanliness of the hotel. It honestly made us doubt the hygiene standards in the bathroom and the room in general, which was disappointing. • Universal Studios ticket desk — please avoid: The hotel’s Universal ticket desk caused major problems. They made mistakes with our tickets, which forced us to wait over an hour at Universal’s customer service because they couldn’t fix their mistake at the desk.( they said they don’t have any authorization to fix that mistake. I mean how ?) The staff at the desk seemed untrained, and the whole situation was stressful. Avoid purchase Universal tickets at the hotel. Book directly yourself if you can. Positive: The pool was nice, and my kids enjoyed it. Overall: Our experience was disappointing, and the hygiene issues especially made us uncomfortable. Because of this, we will not be staying here again on future Orlando visits.

（由 Google 翻译）地理位置绝佳。房间和酒店设施都很新，现代又宽敞。唯一的小问题是房间里的WiFi连不上。虽然不是什么大问题，但如果能用手机投屏到电视上就更好了。健身中心棒极了！是我见过最好的健身中心之一。 （原文） Great location. Rooms and property are updated, modern and spacious. Only somewhat complaint I had was the WiFi not connecting in my room. Not a huge deal but it would’ve been nice to chrome cast from my phone to the TV. The Fitness center was awesome! One of the best I’ve seen.

（由 Google 翻译）我们来这里是为了放松，结果真的做到了！工作人员超级友好，乐于助人。这里低调得恰到好处。周围的小湖和绿植让这里宁静而美丽。成人活动也很棒！泳池超级干净，椅子也很多。唯一不足的是餐厅的早餐选择。我们还会再来的！！！ （原文） We came to relax and we did just that! The workers are super friendly and helpful. The place is low-key in the best way. All the little lakes and foliage make it serene and beautiful. The adult activities are a great touch! The pools are super clean and have plenty of chairs. Only thing I would've liked is breakfast options at the restaurants. We will be back!!!

（由 Google 翻译）性价比很高。虽然房间有些问题，退房服务也很糟糕，但绝对物超所值。我们的房间干净舒适，设施齐全，但很多灯都坏了，咖啡壶也用不了，而且床单没有套。没有床单导致床单晚上会滑落，直接睡在裸露的床垫上，这对于酒店来说非常不卫生，也让人觉得很恶心。但总的来说，仍然很划算。 （原文） Great value for the cost. While the rooms have issues and the check service was pretty terrible, it’s definitely a great deal. Our room was clean and comfortable with nice amenities, but a lot of the lights in our room did not work, the coffee pot did not work, and the beds did not have fitted sheets. Not having fitted sheets resulted in the sheets coming up overnight and sleeping on bare mattress, which is really unhygienic for a hotel and kind of gross. But overall still a good deal.

（由 Google 翻译）我们第一次入住体验很棒！两居室单元足够我们一家五口住。宽敞的客厅和厨房，还有很棒的泳池和儿童活动中心。开车去主题公园很方便。员工非常友好。唯一的缺点是每晚29美元的停车费，之前已经沟通过了。希望再次入住！ （原文） We had a great first stay! Plenty of room for our family of 5 in a two bed room unit. Spacious living room and kitchen with awesome pool and kids activity center. Easy drive to theme parks. Very friendly staff. Only downside was the $29 nightly parking fee, which was well communicated before. Hope to stay again!

（由 Google 翻译）我在喜来登维斯塔纳度假村住了六晚，说实话，就我们支付的价格而言，非常令人失望。停车费每天25美元，而整个度假村却只有一个慢吞吞的电动汽车充电桩，简直是疯了。我只充了两次电，因为充电桩总是被占用——我甚至不能责怪那些把车停在那里一整天的客人，因为充电速度实在太慢了。 客房服务也是个问题。整个入住期间，我们只享受了一次真正的清洁服务，第二次他们只是送来毛巾就走了。支付了那么多度假村费用，至少应该隔天清洁一次，或者如果让我们自己洗毛巾，就应该提供一些洗涤剂。 真正毁掉这次体验的是，我的伴侣受到了极其不尊重的对待。工作人员无视我和我弟弟，却当着其他人的面大声询问他的名字，甚至问他是不是这里的客人。当他试图拿毛巾时，同样的事情再次发生，尽管他使用了房卡，却又被盘问得好像他不属于这里一样。我们刚在度假俱乐部投入了超过1万美元，这种服务态度让我们开始认真反思当初的决定。 更糟糕的是，由于政府停摆，我们的航班延误了，而且我们连延迟退房都办不到——早上10点退房实在太早了，尤其是在度假村应该优先考虑客人舒适度的情况下。 总而言之，这次入住体验令人失望，也让我们开始质疑喜来登是否真的重视其会员和付费客人。 （原文） I stayed at Sheraton Vistana Villages for 6 nights and honestly, it was disappointing for what we paid. Charging $25 a day for parking with only one slow EV charger for the entire property is insane. I only managed to charge my car twice because the charger was always occupied—and I can’t even blame the guests who left their cars there all day because it’s that slow. Housekeeping was another issue. We only got one real cleaning the entire stay, and the second time they just dropped off towels and left. For all the resort fees, you’d expect at least every-other-day cleaning or some detergent if we’re expected to wash towels ourselves. What really ruined the experience was how disrespectfully my significant other was treated. Staff ignored me and my brother but loudly asked him for his name and if he was even a guest—right in front of others. It happened again when he tried to grab a towel and got questioned like he didn’t belong there, even though he used his keycard. We just invested over $10,000 into the vacation club, and this kind of behavior makes us seriously question our decision. To top it off, our flight got delayed because of the government shutdown, and we couldn’t even get a late checkout—10 AM is way too early, especially when the resort is supposed to prioritize guest comfort. Overall, this stay was frustrating, and it left us questioning if Sheraton truly values its owners and paying guests.

（由 Google 翻译）我姑姑在布纳维斯塔湖畔的维斯塔纳度假村（Vistana）拥有30多年的分时度假经验。她们入住期间，我几乎每年都会去看望她和表兄弟。今年，我再次荣幸地入住这里。维斯塔纳度假村环境优美，房间始终干净整洁，员工也非常友善。今年，我不小心落下了一些衣物。我在网上提交了报告，并随后打了电话。我的衣服很快就被退回了（我很乐意支付运费）。这看起来可能不是什么大事，但对我来说，却意义非凡。感谢客房服务人员帮我上交了衣物。也感谢接听我电话并帮我寄回衣物的工作人员。你们真的让我受益匪浅！ （原文） My aunt had a timeshare at Vistana at Lake Buena Vista for more than 30 years. I have visited her and my cousins nearly every year while they stayed here. This year I had the pleasure of staying here again. Vistana is a beautiful property, always has clean rooms, and a pleasant staff. This year I accidentally left behind some clothing. I filed a report via the internet. I followed up with a phone call. My items were promptly sent back to me (I gladly paid the shipping). This may not seem like a big deal. But, it was a very big deal to me. Thank you to the housekeeping staff who turned in my clothes. And thank you to the staff member who took my call and sent my items back. You made a difference to me!

（由 Google 翻译）我真的很喜欢这家酒店，但收到账单后却有点失望。 优点： 两卧室公寓非常棒， 非常宽敞干净， 泳池很棒， 酒吧也不错。 缺点： 停车费被收取了，而且除了打电话之外没有其他申诉途径，这对我不在美国的人来说很不方便， 当地商店的物价贵得离谱。 （原文） I really liked this hotel, but I've been left with a bit of bitter taste after I receive the bill. The good: The two-bedroom apartment was really nice, Very roomy and clean, The pools were brilliant, The bar was good. The bad: Charged for parking with no way to dispute it without a phone call which is hard as I'm not USA based, The local shop is horrendously expensive

（由 Google 翻译）酒店体验非常好，服务也无可挑剔。然而，噩梦始于我们在泳池旁的办公室购买度假套餐之时。接待我们的女士和她的经理此前都显得认真友好。显然，他们达到了目的。他们给了我们名片和邮箱地址，以便我们有任何疑问或顾虑。现在我们已经厌倦了打电话和发邮件，却无人回应。我们感觉被骗了，感觉他们玩弄了我们的感情。他们甚至不愿面对我们，而我们却投入了大量资金，现在却在文件、付款和度假安排方面都遇到了问题。这件事发生在今年7月21日，更准确地说，是7月21日，至今我们仍未收到任何回复。我丈夫已经提交了两份投诉，但问题依然没有解决。最终，我们计划亲自前往酒店办公室，看看能否得到一个答复。我们来自德克萨斯州，这种行为是对我们家庭、我们的诚信和尊严的极大不尊重，因为我们都有工作。好不容易实现了自己的目标，却因为那些只顾自身利益的人的无能而功亏一篑，这实在令人沮丧。我建议所有预订这家酒店旅游套餐的人不要上当受骗，因为一旦买了套餐，这些人就杳无音信了。他们玷污了这家酒店美好的形象，实在令人惋惜。酒店员工服务周到，从我们抵达到离开都无可挑剔，我们没有任何不满。我想强调的是，如果需要，我们会将此事上报最高层，因为我已经打了四个月的电话，却始终没有得到任何回应。 （原文） La experiencia de hotel fue muy buena ,excelente trato .Hasta que compramos un paquete vacacional en las oficinas que están al lado de una de las piscina hay ha empezado toda la pesadilla ,la señora que no los ofrecio al igual que su gerente se mostraron personas serias y amables hasta ese momento ,obvio obtuvieron lo que querían ,nos dieron sus tarjetas y correos electrónicos para cualquier duda o inquietud que tuviéramos ,resulta que estamos cansados de llamar y enviar correos electrónicos y ninguno contesta ,nos sentimos estafados y que han jugado con nuestros sentimientos ,en realidad no nos dan la cara y hay mucho dinero invertido y estamos teniendo problemas con los papeles ,pagos y vacaciones.Esto sucedió en el mes de julio para hacer más exacto el día 21 de este año y no hemos recibido una sola respuesta ,ya mi esposo a puesto dos quejas y no pasa nada ,por último estamos planificando un viaje al mismo hotel y presentarnos a las oficinas a ver si alguien nos da respuesta ,somos te Texas y es una falta de respeto a nuestra familia a nuestra integridad y a nuestra personas porque se trabaja muy duro para conseguir lo que uno quiere y luego que se derrumbe por un mal trabajo de de quienes solo les interesa su beneficio personal .Sugiero a todas las personas que le ofrecen paquetes de viajes en este hotel que no se degen engañar que una vez que son vendidos estas personas jamás contestan .Es una pena que machen una imagen tan hermosa y demás trabajadores del hotel el cual no tuvimos una queja porque desde la entrada hasta nuestra salida fue increíble.Y voy hacer una salvedad que si tengo que ir hasta las últimas instancias con todo esto lo vamos hacer porque llevo 4 meses llamando y no recibo respuesta alguna por ningún lugar .

（由 Google 翻译）我和丈夫在可可岛住了一周，体验非常棒。房间几乎都翻新过了，而且很干净，我们很喜欢。酒店的设施也很干净整洁。周三晚上有电影之夜，还提供免费爆米花，我们在泳池边一边看电影一边享受。最后，酒店的员工也超级棒，特别要感谢为我们办理入住的Nordine，她非常热情友好，而且人也很好；还有为我们办理退房的Alex和Carolina，他们让整个过程非常顺利，还热情地和我们道别……你们太棒了！ 谢谢，我们一定会推荐这家酒店，而且以后还会再来:) 附：酒店装修得真好，维护得也很棒，看起来很棒！ （原文） My husband and I stayed at Coco Key for a week, and our experience was really good. The rooms were pretty much renovated and clean, which we loved. Their amenities were clean and organized. They had movie night and free popcorn on Wednesday, we enjoyed while hanging in the pool. And last but not least, their staff members were amazing, big shoutout to Nordine, who checked us in, and was really helpful, friendly and cool, and Alex and Carolina, who checked us out, and made our process so smooth and gave us a warm good bye… you guys rock! Thank you, we will definitely recommend it and come back:) PD: Keep up the good work with the renovations and taking good care of them, looks great!

（由 Google 翻译）地理位置绝佳。周边景点众多，出行十分便捷。度假村内也有很多活动，休闲放松的日子也乐趣无穷。房间很棒，宽敞舒适，而且所有设施都触手可及。早餐非常美味，我们的服务员桑德拉热情友好，乐于助人。总而言之，这是一次非常棒的体验，强烈推荐给所有对可可岛感兴趣或计划前往可可岛的朋友。 （原文） Location is great. You are around many attractions which makes getting to them very easy and accessible. A lot to do in the resort itself which makes chill days fun too. Rooms were great. Very spacious and everything is easy to find. Breakfast was very good, our server Sandra was very nice and helpful. Overall great experience and would recommend to anyone interested or going to Coco Key.

（由 Google 翻译）这周我和妻子孩子住在这里，之前看评论的时候觉得很有帮助，所以现在回家了，也想写一下自己的体验。 我们住在6号楼206房间。房间大小还算可以，但是房间里的湿度高得惊人。孩子们的涂色纸和我们的一些衣服整个星期都还是湿的。 所谓的“每日客房清洁服务”根本不存在。我们的垃圾桶整个星期都一直满着。虽然我们在入住第二天就要求不要打扰我们，但第三天还是没人来打扫。我妻子跟前台确认了每日的简单清洁和全面清洁的区别后，我们还是得自己去房间要毛巾（而且要了两次）。虽然我们和客房服务人员（西班牙语）之间存在语言障碍，但他们都很友善也很乐于助人，不过不管怎样，我们那天还是没有享受到我们要求的全面清洁服务。我们特意安排了一天时间在度假村外游玩，结果回来发现房间还没打扫。 6号楼和大堂以外的房间似乎已经进行了局部翻新，但整体而言，如果能进行全面翻新就更好了。酒店位置绝佳，而且为孩子们提供了很棒的设施（真的，孩子们会很喜欢），所以为什么不多花点时间和金钱，把它打造成一个让客人愿意再次光顾的地方呢？总的来说，还行吧。3/5星 （原文） Stayed here with my wife and kids this week and found the reviews to be helpful while shopping around so I figured I would leave my own now that we're home. We stayed in building 6, room 206. The rooms are decently sized but there was an unbelievably high level of moisture in our room. My kids colouring sheets remained damp the entire week, as well as some of our clothes. "Daily housekeeping service" was nonexistent. Our garbages remained full the entire week. While we requested to not be disturbed on the 2nd day of our stay, nothing was done day 3 and when my wife spoke to the front desk tho clarify the daily light housekeeping vs full service, we still had to go down to request towels (twice) after the call. Although there was a language barrier between us and the housekeeping staff (Spanish) they were all still very sweet and helpful, but regardless, we still didn't get the full service as requested that day. We intentionally planned a day outside of the resort but came back to a still uncleaned room. It seems like they've done a good job on the partial renovations to the rooms outside of building 6 and the lobby, but could certainly benefit from a full renovation. The location is perfect and they offer great amenities for the kids (seriously, kids will love it) so why not spend a little more time and money making it something guests want to continue to come back to. Overall- just OK. 3/5 stars

（由 Google 翻译）我们的住宿体验棒极了！我们入住的是他们新装修的房间，非常漂亮。我们选择了包含早餐的套餐，价格非常划算。早餐是自助餐，有很多选择，而且就在房间附近，所有设施都很棒！我们很喜欢游泳池、热水浴缸，尤其是水上乐园！孩子们也超爱棉花糖机！所有人都非常友善。孩子们玩得不亦乐乎，我们明年肯定还会再来。强烈推荐，满分10分！ （原文） Our stay was fantastic! We were put into one of their newly renovated rooms and it was beautiful. We opted in for the breakfast vouchers in our stay, which you couldnt beat the price. Breakfast was an actual buffet you got to choose from, it was close by our room, and all the amenities were awesome! We loved the pool, hot tub and especially the water park! Kids loved the cotton candy machine as well! Everyone was extremely nice. Our kids had a blast and we will be returning next year for sure. 10/10 would absolutely recommend.

（由 Google 翻译）我去了CoCo Key Resort参加夏威夷烤猪宴，度过了一个美好的夜晚。我觉得这次烤猪宴体验物超所值，无论是体验还是食物都非常棒，而且是用Groupon优惠券买的。真正让这场烤猪宴精彩纷呈的是热情周到的工作人员和表演者，他们竭尽全力让我们的夜晚如此难忘。他们非常友善、风趣幽默，而且体贴周到。我的祖母需要一些特殊照顾，他们也尽心尽力，确保她即使行动不便也能拥有美好的体验。虽然音乐、舞蹈和火焰表演都很精彩，但真正让这次体验锦上添花的是他们的热情款待。 需要注意的是，从酒店到烤猪宴场地需要走一段路。烤猪宴是在酒店的会议室举办的，所以场地和其他烤猪宴不太一样，但感觉非常舒适温馨。代客泊车是强制性的，需要额外付费。 （原文） Went to the luau at the CoCo Key Resort and had a lovely evening. I believe that this luau was an exceptional value for the experience and food provided through the Groupon voucher. What really makes the show though is the AMAZING staff and entertainers that went over the top to make our night so special. They were so kind, entertaining, and accommodating. My grandmother needed some extra accommodations and they went over the top to make sure that she had an amazing experience despite her limitations. While the music, dancing, and fire show was great- the hospitality put the experience over the top. Some things to account for- it is a little bit of walk when you get to the hotel. It is located in a meeting room in the hotel so the setting is a little different than most luaus, but it was very comfortable and intimate. Valet parking is apparently mandatory at an additional cost.

（由 Google 翻译）这是我第一次入住佛罗里达州的CoCokeys度假村。地理位置非常理想，离环球影城和奥兰多其他主要景点都很近。这里为孩子们提供了一个可以待着的地方，让他们在不去主题公园的日子里也能玩得开心。所有员工都非常热情友好。主管Roxana尤其乐于助人，为我们安排了各种服务。前台的Nordine也帮了我们很多忙，帮我们安排了往返度假村的班车。他们总是能迅速满足我们的需求。我住的房间需要翻新，所以只给了三星。但我看到他们正在翻新房间，新房间真的很棒！游戏厅、餐厅和早餐也都很不错，孩子们都很喜欢。下次肯定还会再来。 （原文） This is my first time staying at CoCokeys resort here in Florida. The location is very ideal. Super close to Universal and Orlando’s other main attractions. It provided a place to stay with the kids so they can enjoy their days that we didn’t go to the Theme Parks. All the staff were very inviting and friendly. Supervisor Roxana was especially helpful with getting hospitality for our stay. Nordine was also very helpful at the front desk with helping us with our scheduling the shuttle to and from the Resort. They were also quick to attend to our needs. The room I stayed in needed updating, as to why the 3 stars for the room. But I seen they are currently updating the rooms and the newer ones are really nice! The arcade and food and breakfast were also really good. The kids loved both. Definitely would stay there again.

（由 Google 翻译）早餐服务简直完美。桑德拉非常热情友好，每天都对我们的孩子关爱有加。她每天早上都面带微笑地迎接我们。 房间大小适中，设施齐全，但地板需要清洁一下。 地理位置绝佳。距离海洋世界仅6分钟车程，距离环球影城仅5分钟车程。周边商店和餐厅林立。门口就有手推车。完美！ （原文） Breakfast service is just perfect. Sandra is so lovely and makes a huge fuss of our children everyday. She welcomes us every morning with a smile. Rooms are a great size and have everything we need but the floors could do with being cleaned Location is perfect. Seaworld 6mins away, universal 5 mins away. Shops and food places all around. I trolley outside. Perfect

（由 Google 翻译）这家酒店的价格还算合理，三居室的房间。行李车很少，就算找到也找不到。房间看起来很破旧，床垫脏兮兮的，凹凸不平，床垫下有垃圾，家具老旧，有划痕，墙面脱落，浴缸涂层剥落，还有房东特意刷的油漆。拱廊天花板漏水，没有空调，机器坏了，而且很脏。爱尔兰酒吧人不多，但那里的拱廊需要好好打理一下，桌子黏糊糊的，地板很脏，需要掸掸灰尘，墙壁也需要清洁。食物绝对不新鲜，看起来是准备好的，我不会再去了。那里的酒吧里的果汁过期了，但另一位顾客点了混合饮料。在我看来，游泳池还不错。便利店很干净，坦白说，和必胜客快捷店一样，它们都是最好的。我看到健身房看起来干净漂亮。没看到海盗泳池或水疗中心，所以我无法给出肯定或否定的评价。我可能不会再花550美元住两晚了。我们住的房间里没有发现虫子。 （原文） The hotel was a decent price for the size of the 3 bedroom. The luggage carts are scarce if you find one. The room appears to be run down such as stained mattresses, lumpy, trash under the mattress, old furniture that is scratched, finish missing, tub coating pealing, and landlord special type of painting. The Arcade had ceiling leaks, no AC, broken machines, and was very dirty. The Irish pub was not busy but the Arcade there was in need of TLC, the tables were sticky, dirty floor, it needed a dusting and wall cleaning. The food was definitely not fresh seemed prepared I wouldn’t go back. The bar there had expired juice when another customer requested a mixed drink. The pool seems okay from my view. The convenience store was clean and frankly the best part along with the Pizza Hut express. I saw the gym looked clean and nice. Didn’t see the pirate pool or spa so I cannot say yay or nay. I probably won’t stay at this location again for $550 for two nights. No bugs were seen in the room we stayed in.

（由 Google 翻译）位置优越/房间陈旧过时 我于2025年11月初入住布埃纳维斯塔湖度假村。度假村外观维护良好，泳池也很不错。地理位置优越，靠近主题公园和一些超市。 房间布局宽敞舒适，但内部装修极其陈旧过时。我们入住的是5号楼的三卧室套房，房间视野开阔，可以看到艾波卡特中心的烟花表演。 从电梯、走廊到房间，整栋楼都给人一种破旧的感觉。地毯很脏，房间家具破损且有污渍，设施陈旧。整体感觉像是15年以上的历史，只是偶尔进行一些翻新以适应使用情况。 房间和床单都很干净。工作人员很友好，虽然我们和他们互动不多。 办理入住时，他们试图向我们推销分时度假产品，并要求我们用礼品卡换取，我们没有浪费时间。 总的来说，在他们翻新内部装修之前，不推荐入住。 （原文） Great Location / Rooms are very worn and dated I stayed at Lake Buena Vista Village in early November 2025. The resort exterior is well maintained and the pool is nice. The location is great and close the parks and some grocery stores. The room layouts are nice and spacious, but the interiors are extremely dated and worn. We stayed in building 5, 3 bedroom suite. We had a firework view, where you could see Epcots fireworks. The whole building had a very worn feel from the elevators, hallways, and rooms. The carpets are dirty. The room furniture has holes and is stained. The fixtures are dated. Overall it has the feeling of being 15+ years old and updated to keep pace with the use. The room was clean and linens were clean. The staff was friendly, though we did not interact with them much. Upon checkin they tried to give us a timeshare pitch in exchange for gift card, which we did not waste our time with. Overall, do not recommend until they update the interiors.

（由 Google 翻译）这是我们第二次入住这家酒店。之前我们预订过两卧室的房间，最近一次是为家庭度假预订的三卧室房型。房间布局非常适合大家庭入住。泳池水温适宜，但倒影池的水温略高。同一泳池区域的温泉池水温偏冷。我8岁的孙子非常喜欢海盗船滑梯。酒店在儿童安全方面做得很好，对滑梯的监管也很到位。房间宽敞，但需要一些维护，我在退房时已将需要维护的项目清单提交给了前台。酒店员工非常友好。 酒店内的便利店商品齐全，价格合理。如果下次再来，我应该不会再去沃尔玛了。尽管炉灶的炉头不太好用，但我仍然推荐这家酒店。虽然早上6点食物烧焦并触发烟雾报警器确实很麻烦，但我仍然会推荐这里！问问我的家人就知道了！😁 （原文） We stayed here for the 2nd time. We've booked a 2 bdrm previously and a 3 bdrm recently for our family vacations. The layout is great for extended family stays. The pools were warm, the reflections pool a bit too warm. And spa was cold at the same pool area. My 8 yr. old grandson loved the pirate ship slide too. The facility does a great job supervising this slide for child safety. The spacious room needed maintainance, which I provided a list at departure to the front desk. The staff were very friendly. The convenience store onsite was very well stocked and reasonably priced. I would most likely skip Walmart if I visit again. I would recommend regardless of stove burners not working properly, although was an inconvenience as burning food and setting off smoke alarms at 6 am is no fun! Just ask my entire family!😁

（由 Google 翻译）今年夏天我们租了一套三居室公寓。房间宽敞舒适，干净整洁，而且公寓楼交通便利。我们很喜欢步行即可到达的必胜客和便利店，非常方便。 我们遇到的一个问题是冰箱的制冰机坏了。维修人员来修好了，但是制出来的冰块有异味。 另外，我们被告知智能电视无法连接无线网络。所以我们只能在房间里看普通的有线电视，而客厅的电视却完全没有信号。 还有，我妻子坐轮椅。虽然房间号称是无障碍客房，但床对她来说却很不方便，因为床比较高。 （原文） We rented a 3 BR this summer. The rooms were nice and spacious. They were clean and the building was easy to get to. We liked the convenience of the Pizza Hut and convenient store within walking distance. 1 issue we had was that the ice maker in the freezer was not working. Maintenance came to fix it but the ice that came out smelled. Also, we were told the smart TVs were not able to connect to wifi. So we were stuck with watching regular cable TV in the room, but we couldn't see any cable on the TV in the living room at all. Also, my wife is in a wheelchair. Unfortunately, the bed was not really convenient for her as it was high even though it was supposed to be an accessible room.

（由 Google 翻译）在这里住了三天。房间还算可以，但有些陈旧。接待我们的礼宾人员服务很好。 酒店员工不打扫房间，不提供额外的毛巾，任何服务都要收费50美元！你甚至不能去前台要毛巾，否则就要收费。就算你亲自去拿毛巾也要收费！天哪，他们似乎想方设法从你身上榨取每一分钱。房间里确实有洗衣机和烘干机，但连要一点额外的东西都要收费，这简直太荒谬了。第一晚空调就漏水，把地毯都弄湿了，之后几天也几乎没怎么用。他们的回复是，维修人员会在你退房后检查。 我还要抱怨一点，他们极力想让你购买度假租赁的分时度假产品，千万别上当，这简直是敲诈勒索。他们耽误了我们两个小时！那125美元的礼品卡绝对不值。 （原文） Spent 3 days here. The room was decent but showing its wear and tear. The concierge that checked us in was great. There is no cleaning by hotel staff, there is no extra towels, there is no calling for any type of service without them charging 50$! You cant even go to the front desk and ask for extra towels without being charged for towels. Even if you go to pick them up! Goodness seemed they really want to nickel and dime you. Yes there is a washer and dryer in room but even to be charged for asking for anything extra is ridiculous. Our air conditioning dripped and soaked the carpet on our 1st night and barely worked for the rest of our visit, their response was, maintenance will check it after you check out. My other complaint is they really try to suck you into a vacation rental time share, please dont fall for this, it is so predatory. They kept us for 2 hours! Definitely not worth the 125 dollar gift card.

（由 Google 翻译）我和丈夫在这里度过了最美好的时光。房间干净整洁，前台服务员热情周到。我们喜欢带海盗船的泳池，在迪士尼乐园走了三天之后，泡个热水澡更是棒极了，让人彻底放松。我强烈推荐任何想在迪士尼乐园附近度假的人入住这里。无论您是自驾还是乘坐免费班车，都不会失望。 （原文） My husband and I had the best time here. The rooms were clean, the front desk attendant was so friendly and attentive. We love the pool with the pirates ship in it and the hot tub is beyond amazing and relaxing after walking Disney for 3 days. I highly recommend anyone looking to get away for a vacation that is still super close to all the Disney parks stays here. Whether you drive yourself to the parks or use their complimentary shuttle, you will not be disappointed.

（由 Google 翻译）我们在迪士尼之旅期间住了五晚。地理位置简直太棒了！办理入住时，酒店准备了一个很棒的礼品篮，里面有很多零食，房间也很不错。酒店非常干净整洁。之所以只给三星，是因为烘干机坏了，这给我们带来了很大的不便，因为我们知道酒店有洗衣机和烘干机，所以只带了少量的衣物。我们到达后的第二天早上就打电话过去，酒店保证会在我们去迪士尼乐园的时候派人来修理。结果我们很晚才回到酒店，烘干机还没修好。我们又打电话给前台，他们当晚（晚上11点）派人来看了一下。他也没修好，说第二天会安排维修人员过来。总之，在我们入住期间，烘干机一直没能用…… 因为烘干机的问题，我们以后不会再住这家酒店了。如果酒店能给我们换一间有烘干机的房间就好了。 （原文） We stayed for 5 nights while on a trip to Disney. Location is AMAZING! They had a nice gift basket at check in with lots of snacks & the room was nice. The place was very nice & clean. The reason for the 3 stars was thst our dryer did not work which was a big inconvenience as we only brought so many things knowing there was a washer & dryer. I called the very next morning after we arrived and they assured me someone would come fix it when we we at the park. After getting home late it was still not fixed. We called the front desk and they send a guy up that night(11pm) to look at it. He could not fix it and said a repair person would be there the following day. To make a long story short the dryer never worked while we were there...... We will not stay here again because of the dryer issue. It would have been nice if they offered to switch us to a different room with a working dryer.

前台员工服务态度非常差。我们一行9人下午4点请求办理入住，找到拒绝。然后，一直等到下午5点钟，都办不了入住手续。而且态度冷冰冰的，没有一丝笑容。 第二天中午，我在楼下分明看到有客人顺利办了入住手续，Holiday Inn为什么会区别对待顾客？ 房间空调噪音太大，即便是把空调开关关掉，噪音仍然很大。实在睡不着觉，打了三次电话，酒店才派人过来解决问题。我们朋友房间也存在同样的问题，睡眠质量不好的人不建议选择这家酒店。 前台帮我打电话叫来的出租车，不能打表计费，给出的价格是Uber的两倍。

（由 Google 翻译）我们提前六个月预订了环球影城对面的假日酒店，结果酒店居然在这么短的时间内就变成了施工现场。早知道这样，我们宁愿住在任何其他地方，哪怕是侏罗纪公园的礼品店。 酒店大堂看起来像是在为《极限改造：混乱版》节目试镜，电梯里弥漫着一股破败不堪的气味，而我们从11月14日到21日入住的整个三楼都弥漫着一种“神秘与绝望交织”的气味。 房间里没有微波炉，冰箱也只是勉强能用（就像一个青少年被要求打扫房间一样），墙壁薄得可怜，我们不得不被迫旁听隔壁的谈话，其中甚至有人在兜售大麻。这真是一次令人难忘的体验，环球影城应该好好学学。 既然它被宣传为环球影城的合作酒店，我们原本以为交通会很便利。然而，酒店的班车班次少得可怜，我们几乎可以肯定，巴士的运行时间完全按照岛上的节奏，只不过这里没有岛屿。 酒店不提供早餐，除非你把隔壁TGI Fridays的自助餐也算作早餐，但这感觉就像被告知要自谋生路。 唯一值得称道的是我们的客房服务员，她友善、细致，也是整栋楼里唯一正常运转的人或物。如果整个酒店都像她一样，我们一定会给五星好评。 可惜的是，我们绝对不会再来这里了。这家酒店给我们留下的唯一印象就是失望。 （原文） We booked the Holiday Inn Across from Universal six months in advance, and apparently that’s just enough time for the hotel to fall into a construction zone. Had we known, we would have happily stayed literally anywhere else including the Jurassic Park gift shop. The lobby looked like it was auditioning for an episode of Extreme Makeover: Chaos Edition, the elevators smelled like they had given up on life, and the entire third floor where we stayed from 11/14 to 11/21 had an odor that can only be described as “mystery meets despair.” There’s no microwave, the fridge was doing the bare minimum (like a teenager asked to clean their room), and the walls were so thin we became unwilling subscribers to the conversation next door, which included someone negotiating the sale of marijuana. Truly an immersive experience, Universal should take notes. Since it’s marketed like a Universal partner hotel, we expected convenient transportation. Instead, the shuttle schedule was so limited that we’re pretty sure the buses were operating on island time, just without the island. There’s no breakfast, unless you count being gently directed to the TGI Fridays next door for an all-you-can-eat option, which felt oddly like being told to fend for ourselves. The one shining light was our housekeeper who was friendly, thorough, and the only thing in the building actually working as intended. If the whole hotel operated like she did, this would be a five-star review. Unfortunately, it’s a hard no for us ever staying here again. The only universal thing about this place was disappointment.

（由 Google 翻译）如果你来这里是为了主题公园，我不会浪费你的时间。还是另找地方住吧。 酒店正在大规模施工，我预订时根本没被告知。正门到处都是脚手架和重型机械，酒店前门极其不便通行。停车后（付费停车每晚30美元），我们不得不提着行李绕着酒店一圈才能回到正门。一进大堂，就弥漫着施工和脏拖把水的味道。到处都是纸板、塑料布和其他建筑材料，施工人员不停地在施工。到了房间，我们发现所有的灯都没有亮，桌子上的充电座也没有插电。浴室里所有“免费”的酒店肥皂，包括洗手液，都没有。我们所在的楼层，冰块自动售卖机坏了，整栋楼都没有自动售货机。我们去找找有没有自动售货机或者能用的，结果发现其他楼层的自动售货机都被拆了，走廊里到处都是床垫和箱子。我们唯一享受到的客房服务，客房服务员竟然把我未婚夫的一袋洗漱用品、润肤露、香皂、剃须刀等等都扔掉了……我们问前台能不能问问客房服务员是不是被人误拿了，前台告诉我们9点到17点之间再去找保安。保安只能在这段时间出入，这是可以理解的，毕竟是工作日——但是我们这次预订的是9点到17点的主题公园……总的来说，这次体验一点也不轻松，很不愉快。之后我会考虑选择其他更符合他们服务标准的连锁酒店来积累积分。 （原文） If you’re coming here for the theme parks, I wouldn’t waste your time. Stay somewhere else. The hotel is undergoing HEAVY construction, which in no way was disclosed to me when I booked our stay. The main entrance is bombarded with scaffolding and heavy machinery making the front of the hotel extremely inaccessible. Once you park (paid parking is 30$ a night) we had to walk around the entire perimeter of the building with our bags to get back to the front entrance. Once you enter the lobby, it smells like construction and dirty mop water. There is cardboard, plastic sheeting and other construction materials laying around, and crews working non stop. Once we got to the rooms we found that none of the lamp lights, charging stations in the tables were plugged in. The bathroom was missing all of the “complementary” hotel soap, including hand soap. On the floor we were on, the ice vending did not work, there were no vending machines in the entire building, and when we went looking for vending machines that existed or did work, the other floors were torn apart for construction, with mattresses and boxes all over the halls. For the one room service we did receive, the housekeeper threw away a bag of my fiances bathroom products, lotions, soap, razors, etc…. When we asked the front desk if there was a way we could check with the housekeeper to see if these items were picked up by accident, they told us to check back with security between the hours of 9-5. Understandable that security can only provide access during these hours due to their work day - however we booked this reservation to attend the theme parks from 9-5… overall the experience was far from relaxing and made our experience unenjoyable. After this I’m considering building my points with another hotel chain which is more consistent with their execution.

（由 Google 翻译）我对这家酒店的入住体验极其失望。房间本身非常老旧，散发着难闻的气味，空调几乎无法正常工作——风力太小，根本无法降低室温。电梯里也弥漫着浓烈的狗尿味，令人作呕。 更糟糕的是，整个酒店正在进行大规模翻修。停车场一半都被施工设备占据，但酒店仍然收取每晚30美元的停车费。就酒店目前的状况而言，这个费用简直不合理。 在看到房间和酒店的整体状况后，我立即要求退款，并选择入住街对面的凯悦酒店。凯悦酒店的体验好得多。在翻修工程完成、基本问题得到解决之前，我强烈建议不要入住这家酒店。 客户服务方面，我只能给两星（满分五星）。当我要求退款并解释原因时，前台的女孩态度有些粗鲁。 （原文） I was extremely disappointed with my stay at this hotel. The room itself was very old, had an unpleasant smell, and the air conditioner barely worked — it didn’t blow hard enough to cool the room at all. The elevator also smelled strongly of dog urine, which was really off-putting. What made things even worse was that the entire property is under major renovation. Half of the parking lot is taken up by construction equipment, yet the hotel still charges $30 a night just to park. For the condition the hotel is currently in, that fee feels unreasonable. After seeing the room and the overall state of the hotel, I immediately requested a refund and chose to stay at the Hyatt across the way instead. Much better experience. I would not recommend staying here until the renovations are complete and the basic issues are addressed. Customer service I give 2 out of 5 stars. The girl at the counter was a bit rude when I asked for a refund and when I explained why.

（由 Google 翻译）这家酒店对我来说好坏参半。至于优点，我可以列举的就是它离环球影城很近，这是一大优势。酒店的房间大多干净整洁，住宿条件也足够舒适。如果提前预订，价格在当地也算合理，而且员工热情周到。 然而，酒店也有一些缺点。首先，酒店正在进行大规模的翻修和施工。正如其他人所说，我们在预订前后都没有被告知，但我们到达时才知道，不过他们确实透露了某些设施，比如游泳池，将会关闭。但其他很多房间要么空着，要么正在翻修。例如，大堂里根本没有男卫生间，但有两个女卫生间。大堂、一楼宾客区、走廊，甚至电梯的大部分区域都在翻修。即使在“完工”的区域，也有很多裸露的电线、缺失的墙砖和天花板瓷砖、建筑纸、工具、盒子以及其他许多散落的杂物。建筑工人人很好，但施工似乎没完没了。此外，有些走廊里弥漫着一股污水泄漏的气味。 除此之外，墙壁非常薄，薄到可以轻易听到隔壁房间的管道声，甚至能听到隔壁房间甚至走廊对面客人的“活动”。房间也存在一些小问题，比如家具上有磨损痕迹，地毯上有污渍。我入住的第一晚，房间里的毛巾特别脏，上面还有黑点，而我朋友的房间则没有微波炉。 停车问题也值得一提。酒店采用付费停车系统，每天收费30美元，而且这笔费用不包含在您已支付的住宿费中。酒店使用非常不方便的应用程序和收费站式闸门，即使您只是离开一个小时后再回来，也要收取一整天的停车费。所以，做好在已经付费的酒店停车的准备，您得付出高昂的代价。我理解他们想阻止非住客停车，而且因为离环球影城步行距离近，所以停车费会更高，但酒店应该有比这更好更公平的待遇。或许可以引入住客通行证或代金券制度之类的，因为每天额外收费30美元太高了。 我理解即使在施工期间，酒店也必须保持营业才能继续盈利，维持运营，但这绝对是一个令人遗憾的案例，他们本可以采取一些明显的措施来改进。 （原文） This hotel is a mixed bag for me. For the positives I could list, it is very close to the Universal parks, and this is a huge benefit. the hotel also had mostly clean rooms and the accommodations were comfortable enough. The prices were also very decent for the area if you booked early, and the staff was kind and courteous. However, there are also some negatives. For one thing, the hotel is under EXTENSIVE renovation and construction. As others have said, this was not made clear to us before or after booking but we found out when we arrived, though they did disclose that certain amenities like the pool would be closed. But many other rooms were empty or were under renovation. For example there is no men's restroom in the lobby at all, but there are two women's restrooms. Much of the lobby, first floor guest areas, hallways, and even elevators are under renovation. There is exposed wiring, missing wall and ceiling tiles, construction paper, tools, boxes, and numerous other things strewn about even in the "finished" areas. The construction workers were nice but the work was almost constant it seemed. In addition to this, some of the hallways smelled as if there was a sewage leak. On top of all this, the walls were very thin, so much that you could easily hear pipes through the walls and hear nearby guests doing "activities" in their rooms next to yours or even across the hallways. The rooms also had some small issues, like scuff marks on furniture and spots on the carpets. My room in particular had a dirty towel with black spots on it on our first night, while my friend's was missing a microwave. It is also worth mentioning the big parking issue. The hotel uses a paid parking system that charges $30 a day and it is NOT included with the price you already pay for staying there. It uses a very inconvenient app and a tollbooth style gate that charges you for an entire day's worth of parking even if you just left for an hour and came back. So expect to pay top dollar just to park at the hotel you already paid for. I understand they want to keep non-guests from parking there and that there is a premium for being within walking distance of the Universal Parks, but there has to be a better and fairer way to treat hotel guests than this. Maybe introduce a pass or voucher system for guests or something because $30 a day on top of everything else is extreme. I understand that hotels have to stay open even during construction to continue to make money and stay afloat, but this is definitely an unfortunately case, and there are some clear measures they could have taken to improve.

（由 Google 翻译）首先声明，我是洲际酒店集团 (IHG) 的钻石精英会员，所以住过很多 IHG 旗下的酒店。这家酒店可能是我在全美住过的最差的一家。 首先，到处都在施工，事先没有任何通知，也没有任何告示。虽然不是什么大事，但还是挺烦人的。 其次，电梯简直令人作呕。里面弥漫着呕吐物、尿液和粪便的混合气味。我妻子和她的朋友全程都恶心想吐。 第三，房间里和酒店里都没有微波炉。酒店旁边就是一家 TGI Fridays 餐厅，显然是他们为了强迫客人去那里吃饭而合作的。糟糕的是，我们确实在那里吃了饭，但是因为没有微波炉，连剩菜都加热不了。 第四，水压差得要命。这一点无需赘述。 第五，施工人员把停车场都堵住了。我们不得不从两辆车中间挤过去才能出去。如果当时那个位置停着另一辆车，我们就彻底被困住了。 第六，他们毫无理由地额外收取每晚 17.95 美元，而且还收取每天 28 美元的停车费，这笔费用事先并没有告知。所以，加上住宿费，我们一共又多花了大约 150 美元。 最后，我们被火警警报吵醒，但后来发现是误报，因为附近正在施工。警报断断续续响了半个小时。 如果可以的话，请务必选择其他住宿地点。 （原文） Let me preface this by saying I’m a Diamond Elite member so I stay in A LOT of IHG hotels. This hotel is probably the worst I’ve stayed in around the country. First things first, there is construction everywhere and I was not warned before hand and they also have no signs posted. Not a huge deal but kind of annoying. Secondly, the elevators are DISGUSTING. They literally smell like vomit, urine, and excrement. They made my wife and her friend gag the entire time. Thirdly, they had no microwave in the room or on site. There’s a TGI Fridays connected so they obviously partnered with them to force you to eat there. Bad part is, we did, but you can’t even heat up any leftovers since they don’t have any microwaves. Fourthly, the water pressure is TRASH. No explanation needed on this. Fifth, the construction workers literally blocked in the parking lot. We had to squeeze between 2 cars to get out. If another car was in that spot we would’ve been trapped completely in. Sixth, they charge an extra $17.95 a night for no apparent reason AND charged for parking which was another $28 a day which WAS NOT advertised. So with our stay it was another ~$150 Lastly, we were woken up by the fire alarm which was a false alarm because of the construction. It literally went on and off for half an hour. Please if you can stay anywhere else, do it

（由 Google 翻译）我从未在入住期间写过酒店评论，但我觉得有必要说说，这是我在IHG旗下酒店入住以来最令人沮丧的第一天。 停车费148美元，就为了在建筑材料和租车旁边停5天，简直是丧尽天良。 房卡已经被停用两次了，我们只能双手拿着东西被困在外面，直到有人过来帮忙。 酒店正在进行大规模的施工。我们年初就预订了，却对此毫不知情。这让我们每天又多花了90美元的酒店费用。 酒店房间长22英尺（约6.7米），非常宽敞，这很好。但是浴室只有3英尺（约0.9米）宽，所以我上厕所的时候几乎可以同时碰到两面墙。 房间还算不错，因为这间房装修得还算可以。但是没有全身镜，衣柜空间也很小。 走廊里铺着又旧又厚的地毯，拖着行李箱走非常费劲。 办理入住时，卡洛斯非常友好。但是他身后的钻孔声太大，很难听清他说话，也很难和他交谈。 五天了……开始了…… 第二天——健身房所有跑步机都在维修。我们不得不绕着施工区域，穿过一些停车位才能到达我们这边的停车场。 第三天——四楼的制冰机坏了。 （原文） I’ve never review a hotel while staying there but I think it’s worth saying this is very much the most frustrating first day at an IHG hotel. $148 dollars to park next to construction suppplies and rental cars for 5 days is diabolical. Already key card deactivated twice so stuck outside with our hands full until someone came by Hotel is SIGNIFICANTLY under construction. We booked way earlier in year and didn’t know this. Making hotel daily fee another $90 spent. The hotel room is 22 feet long. Very roomy which is good. But the bathroom is 3 feet wide so I can literally touch both walls while on toilet. Room is nice enough, as this one is decently renovated. But no full length mirror and very little closet space. Hallway has old thick carpet making it extremely hard to roll suitcases down hall. Carlos was very friendly at check in. Although very hard to hear and have conversation with the drilling behind him. 5 days here….here we go…. Day 2- all treadmills in gym under maintenance.had to drive around a construction side and through actual actual spots to get to our side of parking Day 3- ice machine on floor 4 broken

（由 Google 翻译）2025年9月入住于此。价格非常合理，地理位置优越，紧邻环球影城，交通便利，人流不多。停车场宽敞，前台工作人员非常友好。房间宽敞、干净、舒适，铺设了漂亮的木地板。强烈推荐！ （原文） Stayed here in September 2025. The price was very reasonable and the location is perfect, right next to Universal Studios with easy access and not too much traffic. The parking lot is spacious, and the front desk staff was very friendly. The room was large, clean, and comfortable, with nice wooden floors. Highly recommend!

（由 Google 翻译）我住了两晚，过得非常愉快。我住的是特大床套房，房间干净整洁。只是不太喜欢空调，晚上会很热，所以如果睡前能控制一下空调就好了。入住手续办理得很顺利，前台应该同时安排多人，因为帮我们办理入住的那位女士最后在大厅里挤满了人，向她求助，而她却没有人帮忙。这对她很不公平。除此之外，下次来我肯定还会住这里。酒店位置完美！只是需要多建几个电动汽车充电桩，不过停车场很大。 （原文） I stayed 2 nights and enjoyed my stay. I had a king suite . It was a nice clean room . I just didn’t like I have no control of the AC , I get really hot at night so it’ll be nice to control the AC before bed . Check in was smooth , they should have more than 1 person at the desk at a time cause the lady checking us in ended up having a crowd form in the lobby asking her for help and she didn’t really have back up. That’s not fair to her . Other than that , I’ll definitely stay here again when I visit again. The hotel is in a perfect location ! Just needs more charging stations for electric cars, but the parking lot is huge.

（由 Google 翻译）强烈推荐入住这家酒店，原因有几个。酒店位置绝佳，前往奥兰多任何地方都很方便，而且由于是国际航班，您可以直达市中心。房间舒适干净，但我强烈建议您选择带洗衣机和烘干机的套房。我还建议您联系前台的Emri，他是一位非常出色的服务人员。我多次入住，他都给予了我极大的帮助，这也是我每次有机会都会选择这家酒店的原因。酒店环境非常宁静，泳池和热水浴缸也很棒，但一定要早点去。Nydia和Javier会在户外烧烤，并提供饮品，他们的服务都非常一流。这正是我一直推荐这家酒店的原因。 （原文） A highly recommend a stay here for a few key reasons. The location is prime and easy to reach any part of Orlando but since your on international you have instant access to the epicenter of it all. The rooms are very accommodating and clean as well but I absolutely recommend getting a sweet with the washer and dryer included. I also recommend you connect with Emri at the edge desk because he is an impeccable facilitator. He has come through time and time again over multiple stays and he alone is why I choose the pointe whenever I get the chance. It’s very peaceful and the pool and hot tub are great but get there first. Also Nydia and Javier are outside on the grill and serving drinks and they both are top tier. That’s exactly why I will always recommend it here.

（由 Google 翻译）房间和浴室的宽敞程度真的让我印象深刻！房间和浴室都很漂亮，布局合理，价格也非常实惠。一切都干净舒适，非常适合在奥兰多探索了一整天后放松身心。 我非常喜欢这次住宿，下次来奥兰多我一定会再次入住这里！🌴💫 （原文） I was really impressed by how spacious the room and bathroom were! Both are beautiful, well organized, and the price was amazing. Everything was clean and very comfortable perfect to relax after a long day exploring Orlando. I loved my stay, and I’ll definitely stay here again on my next trips to Orlando! 🌴💫

（由 Google 翻译）我们真的很喜欢住在这里。这里离所有地方都很近，员工也很友好。酒店有点老旧，房间不太干净，有些电源插座也坏了。总而言之，性价比很高，值得再次入住。 （原文） We really enjoyed staying here. It was close to everything, the staff was nice. Hotel is a little dated, rooms not the cleanest with some electrical outlets not working. All and all great for the money and worth staying here again.

（由 Google 翻译）恶心的酒店。房间又脏又破。门把手周围满是污垢，是无数客人的脏手留下的痕迹。房间里80%的插座都坏了，床上也有污渍……这是一家四星级酒店？！显然发生了火灾，但警报器却没有响。我们正乘电梯离开，闻到烟味？？？然后走到楼外，看到一辆消防车！发生了火灾，我们却浑然不知！！！太不安全了。 （原文） disgusting hotel. the room was filthy and worn. the doors have dirt stained around the door handles where the numerous guests dirty hands have layered onto the doors. 80% of the outlets in the room did not work, the bed had stains… this is a 4-star hotel?! there was apparently a fire and the alarms did not go off. we are leaving in the elevator and smell smoke??? then go outside the building and there’s a fire truck! there was a fire and we had no idea!!! so unsafe.

（由 Google 翻译）更新：凌晨12点45分，我试着打开卧室的电视……没反应。我打电话过去，他说他会重新连接。15分钟后，我去前台告诉他，我觉得电视真的坏了。老天，我可不想为一台坏电视付钱。我礼貌地告诉他我这次入住体验有多糟糕：我没有入住我在网上预订的房间，而且他们告诉我没有空房了。你知道吗？杰森居然帮我找到了一间豪华套房！给我办理入住的玛丽亚骗我说没有空房了。现在我在11楼，房间里有按摩浴缸、步入式淋浴间，还有一个真正的阳台。真是太棒了！杰森说他是个虔诚的信徒，相信应该像自己希望别人对待自己那样对待别人。他带我去了新房间，确认是否符合我的要求。我搬好行李后，就回到大堂还钥匙。凌晨两点，我终于泡上了热水浴缸。房间里的电视也坏了，不过我不在乎……我要好好泡个澡，舒缓一下疲惫的身体，然后睡觉。感谢上帝派杰森来照顾我。 因为我到达时房间不对，而且直到凌晨一点才解决，所以我最多只能给这家酒店三星。这家酒店很幸运能有杰森在工作。他善解人意，沟通能力很强，而且真心希望客人住得舒适满意……如果没有杰森的帮助，我的评分会更低。是杰森提高了我的评分。我会再来吗？大概不会。 （原文） UPDATE. I tried to turn on Bedroom tv at 1245am...did not work . I called ,he said he would reconnect it. I went 15 minutes later to desk to tell him I think its actually broken. Heaven knows I didn't want to be charged for a broken TV. I politely told him about how horrible my stay had been ,i didnot recieve the room i selected online and i was told none were available and you know what? JASON FOUND ME A GRAND SUITE ROOM . the woman who checked me in,.maria ,lied to me when she said none were available.but now I'm on 11th floor.jetted tub.walkin shower and an actual balcony. Fancy that. Jason said he was a man of God and believes in treating other as he would want to be treated. He walked me to the new room to make sure it was what I wanted. I moved my things and when I was done I went to go back down to lobby to return the keys . So at 2am I'm finally getting the hottub.the tv doesn't work in this room either but I don't care ...I m going to soak my sore tired body and go to sleep. Thank you God for sending Jason to take care of me. Since I did not receive the correct room when I arrive and it didn't get resolved until 1am I can not give this hotel any hire rating then a 3. This hotel is lucky to have Jason working there. He is under standing, and has great communication skills and really cares that you are comfortableand satisfied...if it wasn't for Jason's assistance the score would have been lower. Jason raised the score. Will I be back . Probably not.

（由 Google 翻译）整体环境很漂亮。我们抵达并在前厅办理入住手续时，闻到一股难闻的气味。工作人员已收到通知。住宿条件不错，但家具简陋，需要翻新。如果酒店内禁止任何形式的吸烟就更好了。吸烟会影响户外活动或使用带纱窗的露台。退房时，难闻的气味仍然残留。地理位置优越，靠近公园和运动场等所有活动场所。 （原文） The overall grounds were beautiful. Upon our arrival and checking in at the front lobby, we were met with an unpleasant odor. The staff was notified of this. The accommodations were nice, but the furniture was sparse and needed to be updated. It would be nice if smoking of any kind was prohibited on the premises. It takes away from the enjoyment of the outdoors or use of the screened patio. When checking out of the resort, the unpleasant odor still remained. The location was great. It was close to all of the activities that included the parks and sports arenas.

（由 Google 翻译）这个地方很漂亮，而且超级干净。 距离奥兰多所有公园都很近，都在10到15分钟路程内。我们住的房间主人（Ben）非常友善，乐于解答我们的任何问题或疑虑。他非常详细地介绍了入住和退房的信息。一定会再来的。 （原文） The place was beautiful and super clean. So close to all the Orlando Parks all within 10 to 15 minutes. The owner of the room we had (Ben) was really nice and helpful with any questions or concerns we may have had. He was super detailed with info regarding checking in and checking out. Definitely will visit again.

（由 Google 翻译）我们通过 Booking 平台预订了 9 月 27 日至 10 月 8 日期间在奥兰多 Worldquest 度假村的三居室公寓，并提前支付了全款。我们提前给 Worldquest 发了一条消息，希望他们能给我们安排一间翻新过的房间。不幸的是，我们被安排到了 6505 号单元，房间状况非常糟糕。 更糟糕的是，10 月 1 日，当我们在其中一个主题公园时，收到了物业经理 Desiree Steadman 发来的 WhatsApp 消息，要求我们立即搬到另一个单元，理由是业主需要入住该单元。结果证明这根本不是真的，我们被搬到了隔壁的公寓，6505 号单元仍然空置。管理层很可能错误地出租了未经业主授权的单元，这体现了他们的无能和对客人的漠视。 然而，最严重的问题是斯特德曼女士的威胁语气，她声称要强行进入出租单元，趁我们不在场时搬走我们的物品。众所周知，我们的个人物品、贵重物品和文件都在公寓内。这并非紧急或特殊情况，然而斯特德曼女士却丝毫没有担心违反佛罗里达州关于隐私、违约、非法闯入以及客人物品被盗或丢失的法律。 如果无能的管理人员租了一个无法入住的单元，他们本可以要求搬迁，但必须语气礼貌并如实解释。令人震惊的是——值得警方和法律部门投诉的是——她竟然胆敢威胁要闯入公寓并强行搬走我们的物品，公然无视法律规范和对客人的尊重。这种行为似乎源于一种专制的习惯，以及缺乏培训和对此类行为法律后果的理解。 为了避免更大的麻烦，我们决定搬家，而且很幸运，我们最终住进了一套更好的公寓。度假村根本没有提供任何帮助——他们既没有工作人员，也没有提供箱子。然而，退房那天，他们一大早就在门口放了几个箱子，而且每小时都会有工作人员出现在门口，期待得到帮助。不幸的是，我们意识到，在经历了20年来每年去奥兰多和其他国际目的地的旅行之后，我们无意中降低了住宿标准。不过，度假村也有一个优点：负责清洁和监管的工作人员非常友好，而且周围环境也很漂亮。度假村的设施需要翻新和清洁，尤其是游泳池。 （原文） We made a reservation at the Worldquest Orlando Resort for the period from September 27 to October 8 for a three-bedroom unit, paying the full amount in advance through the Booking platform. In advance, we sent a message to Worldquest requesting the possibility of staying in a renovated accommodation. Unfortunately, we were placed in unit 6505, which was in terrible condition. To make matters worse, on October 1, while we were at one of the theme parks, we received a WhatsApp message from Desiree Steadman, the property manager, demanding our immediate relocation to another unit, based on the false claim that the owner needed to occupy it. This turned out to be untrue, as we were moved to the apartment next door and unit 6505 remained vacant. It is likely that the management mistakenly rented out a unit not authorized by the owner, which demonstrates incompetence and disregard for guests. However, the most serious issue was the threatening tone used by Ms. Steadman, who stated she would forcibly enter the rented unit and move our belongings in our absence. It was known that our personal items, valuables, and documents were inside the apartment. This was not an emergency or exceptional situation, and yet Ms. Steadman showed no concern about violating Florida laws regarding privacy, breach of contract, unlawful entry, and the risk of theft or loss of guests’ belongings. If the incompetent management rented a unit that was not available, they could have requested a relocation, but with a courteous tone and truthful explanation. What was shocking—and worthy of police and legal complaint—was the audacity to threaten to invade the premises and carry out the move *manu militari*, in blatant disregard of legal norms and respectful treatment of guests. This behavior appears to stem from an authoritarian habit and a lack of training and understanding of the legal implications of such actions. Well, to avoid bigger setbacks, we decided to make the move and got lucky, as we ended up in a better apartment. There was no help from the resort whatsoever—they didn’t provide any staff or boxes. However, on the day of checkout, they placed several boxes at the door early in the morning, and every hour a staff member would show up at the door expecting to be assisted. Unfortunately, we realized we had unintentionally downgraded our lodging standards, after 20 years of annual trips to Orlando and other international destinations. There is one positive point, though: the staff working in cleaning and supervision are very friendly, and the area is beautiful. The resort’s amenities are in need of renovation and cleaning, especially the pool.

（由 Google 翻译）我们租了一套三居室的公寓，住了三晚。“度假村”这个名字不太贴切。它其实是一家酒店或公寓，带一个大泳池和一个小型提基酒吧，菜单也比较有限。这里没有真正的餐厅，步行距离内也没有餐厅。 公寓本身还不错，但需要尽快翻新一下。一切都很正常，就是感觉有点老旧。 员工还可以，但不是一直都在。提基酒吧关门很早，所以我们没能吃到晚餐。 健身房很差。 价格还算合理。 （原文） We rented 3 bedroom condo for 3 nights. Resort is not a fair name for this place. It’s a hotel or condo with a big pool and a small tiki bar with limited menu. There’s no real restaurant and none within walking distance. Condo itself was pretty good but could use a renovation soon. Everything worked but just felt a bit tired. Staff were ok but not always there. Tiki bar closed early so we couldn’t get dinner. Fitness room is weak. Price was fair.

（由 Google 翻译）太喜欢这里了！房间宽敞干净，价格实惠。去公园和其他设施都很方便。漂亮的泳池旁有提基酒吧，工作人员也很友好。我肯定会再次预订这里。 （原文） Loved it here! Spacious clean rooms at an affordable price. Convenient to parks and other amenities. Beautiful pool with Tiki bar and friendly staff. I would definitely book here again .

（由 Google 翻译）我之前来过这里很多次，每次都非常喜欢。但这次的体验却很糟糕。周六一大早，楼下有个房间在装修，巨大的噪音在早上7点就吵醒了我们全家。噪音非常大，根本睡不着，而且持续了一整个上午。听起来像是电钻的声音，还有持续不断的砰砰声。我多次联系酒店管理人员，但他们什么也没做。最后我们只好离开了。如果你想要安静放松的住宿环境，我建议在酒店装修期间不要选择这里。 （原文） I've stayed here plenty of times before and absolutely loved it. This stay was NOT so great. Early Saturday morning, there was a room being renovated below us & the loud noises woke up my entire family at 7am. It was so loud, no one could sleep and it lasted all morning. It sounded like a jackhammer & loud constant banging noises. I reached out to management many times and they did nothing. We eventually left the complex. If you are planning for peace and relaxation, I wouldn't stay here if they are doing renovations.

（由 Google 翻译）第一天，水龙头和淋浴喷头流出的水是橙色的。我给他们的客服发了信息。他们说这很正常。那是生锈了。这不正常。 水龙头和排水管都坏了。厨房水槽下长满了黑色霉菌，地板上到处都是蟑螂。房间里弥漫着香烟和腐烂东西的味道。我打开烤箱，15个臭虫从后面跑了出来。客服服务糟透了。他们拒绝退款。我发的照片证据他们全都拒不承认。 （原文） Water coming out of faucets and showers was orange for the first day. Messaged their service people. They said that’s normal. That’s rust. That ain’t normal. Faucets and drains were broken. Black mold under the kitchen sink and piles of roaches all over the floors. Room smelled like cigarettes and something rotting. Turned on the oven and 15 ran out from behind it. Customer service was terrible. Refused to give a refund. Denied all the photo evidence I sent.

（由 Google 翻译）真正让我们感到意外的是，日租价格不含早餐。我们之前从未遇到过这种情况，而且我们一共三个人，单独支付早餐费用几乎相当于另一份日租的价格。此外，停车费也单独收费。这些都是决定入住这里时需要考虑的重要因素。 另一个不足之处是前台的服务。每次我打电话咨询，他们似乎都不太乐意接电话，而且当面看起来也疲惫不堪，心不在焉。总感觉有些不对劲。 不过，我们入住期间最精彩的是晚餐时为我们服务的服务员Gaby。她真是太棒了，非常友善、热情、周到。她真的付出了超出预期的努力，也正是因为她，我们对酒店的印象才更加深刻。非常感谢Gaby！ （原文） One thing that really surprised us was that the daily rate does not include breakfast. We’ve never had this experience before, and since we were three people, paying separately for breakfast would almost equal the cost of another daily rate. On top of that, parking is also charged separately. These are important things to consider when deciding to stay here. Another negative point is the service at the front desk. Every time I called to ask a question, they did not seem happy to answer the phone, and in person they seemed tired or disengaged. Something just felt off. The highlight of our stay, however, was Gaby, the waitress who attended us during dinner. She is absolutely AMAZING, so kind, friendly, and attentive. She truly went above and beyond, and because of her, we left with a much better impression of the hotel. Thank you so much Gaby!

（由 Google 翻译）房间不错，刚到的时候很热很潮湿，花了几个小时才凉快下来。早上房间正好凉快下来，我正好可以退房。床很舒服，主卧空间也很大。淋浴间很小，淋浴喷头很奇怪，水流不是连续的。工作人员很热情，酒店位置也非常适合我的会议。 （原文） Room was nice, very warm and humid when I got there and took several hours to cool off. By morning the room had been cooled just in time for me to check out. The bed was cozy and there was plenty of space in the main room. The shower is small and the shower head was very strange and not a solid stream. The staff was helpful and the location was perfect for my conference

（由 Google 翻译）我们一开始的体验并不好，那个带金牙的登记入住小哥服务态度不太好。我问他能不能帮我们办理入住，因为他在后面的柜台，虽然我得替他辩解一下，但当时已经很晚了，我刚下飞机。不过，每个人都有休息日，所以也无妨，其他人都很热情。房间方面，一切都很好，房间很干净，但我们离开房间退房时，发现门缝里有一只很大的蟑螂。我通常会尽量公平地对待这种事情，因为这种情况确实会发生，但蟑螂的数量实在令人不安。另一件让我感到不安的事情是，自助停车每晚要付25美元，代客停车则要30美元。我不是本地人，所以这在佛罗里达州可能很常见，但我知道Airbnb是免费停车的。位置还不错，离迪士尼大约30分钟路程，附近有很多餐厅，既有堂食，也有快餐。说实话，我后悔没有直接预订Airbnb。更物有所值，而且更加私密。 （原文） We started off not the best, the check in guy with the gold tooth wasn’t the most welcoming. I had asked if we could check in with him since he was in the desks further back which in his defense wasn’t my brightest moment but it was late and I had just gotten off a flight. However, everyone has their off days which is okay and everyone else was warm. Rooms wise, everything was fine, rooms were clean but when we were leaving our room to check out there was a huge roach under the door. I usually try to be fair when it comes to things like that because it happens, but the size of it was genuinely disturbing. Another thing that threw me off was having to pay 25 a night for self-parking, and it was 30 for valet. I’m not from here so maybe this is regular in Florida but I do know that with an Airbnb they don’t charge you for parking. Location wasn’t bad, about 30 minutes away from Disney and nearby are plenty of food options both dine in and fast food. To be completely honest I regret not just booking a Airbnb. Far better bang for your buck and more private.

（由 Google 翻译）在酒店住得很愉快。每个人都很热情好客。床很舒服，我们睡得很好。早餐很棒，有很多选择。我们的服务员是Suiuke，她很棒。我不确定她的名字是否正确，但希望她能因出色的工作而受到表彰。 （原文） Had a very good stay at the hotel. Everyone was very accommodating to us. The beds were very comfortable and we slept well. The breakfast was very good with many choices to choose from. Suiuke was our server and she was wonderful. Not sure thats the correct name but hope gets the credit for her good work

（由 Google 翻译）很棒的酒店住宿体验！员工热情友好，乐于助人。Maria M 是一位完美的客房服务员。她把房间布置得温馨舒适，让我感觉被她宠坏了。管理层、John 和 Kamini 都很棒。Vyara 和 Eric 都非常友善。我绝对会再次入住这里，并推荐给所有人！谢谢皇冠假日酒店的全体员工！ （原文） Wonderful hotel stay! Wonderful and kind staff, extremely helpful. Maria M was a perfect room attendant. She made the room so welcoming and I felt spoiled by her. Management, John and Kamini were great. Vyara was so kind as well as Eric. I would one thousand percent stay here again and recommend to anyone! Thank you Crowne Plaza staff!

（由 Google 翻译）我参加了在奥兰多市中心皇冠假日酒店举办的2026年全国家居观察协会大会，不得不说，那次经历真是太棒了！酒店本身干净舒适，交通便利，但真正让这次活动难忘的是活动协调员Oscar提供的卓越服务。 Oscar的活力和幽默感从第一天起就令人印象深刻。他那些古怪的笑话一开始可能会让你措手不及，但一旦你了解了他的风格，就会感到无比振奋。在为期三天的大会期间，他每天都会亲自与我打招呼——总是面带微笑，并会用一句风趣的话来点亮我的早晨。他也很细心，确保任何问题或疑虑都能得到快速专业的处理。 （原文） I attended the 2026 National Home Watch Association Conference at the Crowne Plaza Orlando Downtown, and I have to say the experience was fantastic! The hotel itself was clean, comfortable, and conveniently located, but what truly made the event memorable was the exceptional service from Oscar, the event coordinator. Oscar’s energy and humor stood out from day one. His quirky jokes might catch you off guard at first, but once you understand his style, it’s incredibly uplifting. Every day during the three-day conference, he made a point to greet me personally—always with a smile and a funny comment that brightened my morning. He was also attentive and made sure any questions or concerns were handled quickly and professionally.

（由 Google 翻译）从我踏进酒店的那一刻起，前台的Crystal和Josh就让我感觉仿佛同时入住了一家五星级度假酒店和一部我最爱的情景喜剧。他们的专业、热情和机智为我打造了一次完美无瑕的入住体验。 Crystal的笑容灿烂得仿佛能照亮整个大堂，而Josh处理每一个细节的效率之高，让人不禁怀疑他是不是酒店的实际负责人。他们二人将办理入住从一项例行公事变成了一次真正令人愉悦的体验。 如果说优秀的酒店是由优秀的员工定义的，那么这家酒店的前台——尤其是Crystal和Josh——正是它熠熠生辉的原因。我一定会再次光临……也希望下次来的时候他们还在。 （原文） From the moment I walked in, Crystal and Josh at the front desk made me feel like I’d just checked into a five-star resort and my favorite sitcom at the same time. Their professionalism, warmth, and quick wit set the tone for a flawless stay. Crystal greeted me with a smile that could power the lobby lights, and Josh handled every detail with the kind of efficiency that makes you wonder if he’s secretly running the whole place. Together, they turned check-in from a routine task into a genuinely fun experience. If great hotels are defined by great people, this one’s front desk—especially Crystal and Josh—is the reason it shines. I’ll definitely be back… and I hope they’re still there when I am.

很不错

（由 Google 翻译）酒店位置便利，每层楼都有洗衣房，并设有漂亮的泳池露台。超大电视是一大亮点，床上用品非常柔软，温度调节良好。 停车位也很宽敞。大堂酒吧11点关闭。酒店提供前往迪士尼乐园和其他景点的班车，方便您日后的出行。 房间干净整洁，设施齐全，配有迷你冰箱和咖啡机。 （原文） Conveniently located hotel with laundry on each floor and a gorgeous pool deck. Extra large TVs were a plus and very soft bedding with good climate control. Parking was also well sized. Lobby bar closed at 11. Shuttles were available for Disney world and other attractions which would make future visits easier in terms of logistics. Rooms were clean and well equipped with mini fridge and coffee station.

（由 Google 翻译）我多次入住这家酒店，它是我来奥兰多的首选。它距离奥兰多机场16分钟路程，去餐厅和商店都非常方便。我非常喜欢并享受在奥兰多德尔塔万豪酒店的住宿体验。工作人员总是很友好，会随时通知我们最新情况，客户服务也很棒，而且酒店干净整洁。酒店设有大型泳池、热水浴池和成人/儿童草坪区。我不喜欢酒店的早餐费和停车费。我预订时两次免了停车费，这很不错。我在这家酒店的体验一直都很好。我给奥兰多德尔塔万豪酒店满分10分。 （原文） I have stayed at this location multiple times and it’s my first choice when visiting Orlando. It’s 16 mins from Orlando Airport. It’s very convenient to restaurants and so many other stores. I love and enjoy staying at Delta Marriott Orlando. The staff are always friendly and keep us informed, excellent customer service and it’s clean. Large pool, hot tub and turf area for adults/kids. I disliked The breakfast fee and parking fee . I’ve had my parking fee waived twice with reservation which was nice. I have always had positive experiences at this location. I give Delta Marriott Hotel Orlando 10/10

（由 Google 翻译）我最近入住这家酒店的体验非常棒，这主要归功于热情周到的员工和舒适的氛围。能找到一家每次互动都让人感到备受重视的酒店实属难得。 前台员工尤其值得称赞。Jesus是一位非常出色的前台接待员，他真正理解待客之道。他确保我和我的家人感到宾至如归，并悉心照料我们的需求，总是以友好专业的态度快速响应。他对宾客满意度的执着追求是酒店的一大优势。 酒店的设施一应俱全，满足了我放松度假的一切需求。漂亮的泳池区令人神清气爽，健身房设备齐全，非常适合我晨练。 我也很喜欢酒店的自助早餐，而且酒店离迪士尼乐园很近。 总而言之，这家酒店提供了一个舒适、干净、温馨的环境。高品质的设施和卓越的服务——尤其是像Jesus这样优秀的员工——使这家酒店成为我的首选。我强烈推荐这家酒店，并且一定会再次入住！ （原文） My recent experience at this hotel was excellent, largely due to the amazing, helpful staff and comfortable atmosphere. It’s rare to find a place where every interaction leaves you feeling valued. The front desk staff deserves special recognition. Jesus, an exceptional FD clerk, truly understands hospitality. He made sure me and my family felt welcomed and taken care of, addressing requests quickly and always with a friendly, professional demeanor. His dedication to guest satisfaction is a major asset to the hotel. The facilities provided everything I needed for a relaxing trip. The nice pool area offered a refreshing escape, and the workout room was well-equipped for my morning exercise routine. I also thoroughly enjoyed the breakfast buffet and the close proximity to Disney. Overall, the hotel provided a comfortable, clean, and welcoming environment. The combination of high-quality amenities and outstanding service—especially from staff members like Jesus makes this hotel a top choice. I would highly recommend it and will certainly stay here again!

（由 Google 翻译）这家酒店给我们留下了极其深刻的印象。装潢精美、现代、时尚，非常干净，员工热情周到，餐饮美味可口，泳池区和酒店设施维护得也非常好。我们住过很多地方。我们非常喜欢万豪旅享家的酒店。这家酒店现在成了我们的新宠。一切都近在咫尺，而且价格绝对无与伦比。 （原文） We were extremely impressed with this hotel. Beautiful, modern and swanky decor, very clean, accommodating staff, delish food and drinks, very maintained pool area and property. We stay a lot of places. We love Marriott Bonvoy properties. This is now a new favorite. Close to everything and you definitely can’t beat the price.

（由 Google 翻译）毫无疑问，我人生中最棒的酒店体验就是入住奥兰多湖布埃纳维斯塔三角洲酒店，这都要感谢销售总监米卡拉·蒂尔曼和她的团队。我儿子生病时，米卡拉竭尽全力，安排好一切，让他感到舒适和温暖。后来，在我们入住的十天期间，她得知我的生日，并想方设法准备了一系列意想不到的惊喜，让我的生日变得无比难忘。从贴心的举动到完美无瑕的服务，每一刻都令人难忘。米卡拉，你真是我的救星——五星都无法表达我对你的感激之情！ 致以最诚挚的问候， 蝙蝠侠 （原文） Hands down, the best hotel experience of my life was at Delta Orlando Lake Buena Vista, all thanks to Area Director of Sales Mikalla Tillman and team. When my son got sick, Mikalla went above and beyond-arranging everything to make him comfortable and welcomed. Then, she found out it was my birthday during our ten-day stay, and somehow made it unforgettable with surprises I never saw coming. From personalized gestures to flawless service, every moment was incredible. Mikalla, you’re a lifesaver-five stars don’t even do you justice! Best regards, The Batman

（由 Google 翻译）酒店不错，虽然不算豪华，但地理位置优越。房间干净整洁。前台服务人员也很友好。不过，我们入住的楼层正在进行装修，酒店事先并没有通知我们。所以，凌晨时分会有些噪音。总体来说，入住体验还不错。 （原文） Good hotel, nothing fancy, but great location. Clean. Reception staff is friendly. But, there was a renovation happening on our floor which we were not notified about. So, there was some noise happening in the early hours. Overall, good experience.

（由 Google 翻译）葡萄牙语评论 ⭐ **总体评分：2/5 – 体验一般到差** 我于**9月26日**入住，**10月3日**退房。总体而言，酒店服务**一般到差**。 **最糟糕的是**清洁服务**——说实话，是我**见过最差的**。我预订了两间房（423号和429号）：一天，一间干净，另一间没打扫；第二天情况又正好相反。我们向前台投诉，但工作人员完全没有准备，也不知道该如何解决。整个入住期间，毛巾只更换过一次。 **早餐**非常差劲**，尤其对于巴西人来说。我建议**不要指望早餐**，因为它真的很糟糕。 有一天，**淋浴热水用完了**，我们只好洗冷水澡。 更糟糕的是，退房时，前台和另一位员工争吵起来，说房间已经打扫过了（但显然没有），还坚持说自己是对的——真是令人非常不愉快。 总之，这次入住体验远不如我在纽约和迈阿密住过的那些好得多的酒店。就这个价格而言，我只能说性价比勉强可以接受，仅此而已。 英文评论 ⭐ **总体评分：2/5 – 体验一般到差** 我于9月26日入住，10月3日退房。总的来说，酒店服务一般到差。 毫无疑问，最糟糕的是清洁服务——说实话，是我见过最差的。我预订了两间房（423 和 429 号）：有一天，一间房打扫干净了，另一间却没打扫；第二天情况又正好相反。我们到前台投诉，但工作人员完全没有准备，什么也解决不了。整个入住期间，毛巾只换过一次。 早餐非常差劲，尤其是对巴西人来说——我建议不要指望早餐，真的很糟糕。 有一天，淋浴没有热水，我们只能洗冷水澡。 更糟糕的是，退房时，前台和另一名员工开始争吵，他们坚持说我们的房间已经打扫过了（但显然没有），还一口咬定自己是对的——态度非常恶劣。 总的来说，这次入住体验远不如我在纽约和迈阿密的住宿，我在纽约和迈阿密住过更好的酒店。就这个价格而言，我认为它只是**基本的性价比**，仅此而已。 （原文） Avaliação em Português ⭐ **Nota geral: 2/5 – Experiência mediana para ruim** Fiz check-in no dia **26 de setembro** e check-out em **3 de outubro**. No geral, o serviço do hotel foi de **mediano para ruim**. O **pior ponto**, sem dúvida, foi o **serviço de limpeza** — sinceramente, o **pior que já vi**. Reservei dois quartos (nº 423 e 429): em um dia, um era limpo e o outro não, e no dia seguinte acontecia o contrário. Reclamamos na recepção, mas o atendente era totalmente despreparado e não sabia resolver nada. As toalhas foram trocadas apenas uma vez em toda a estadia. O **café da manhã** foi **bem fraco**, especialmente para quem é brasileiro. Recomendo **não contar com ele**, pois é realmente ruim. Em um dos dias, o **chuveiro ficou sem água quente**, e tivemos que tomar banho frio. Para piorar, no **check-out**, a recepcionista e outro funcionário discutiram dizendo que o quarto havia sido limpo (quando claramente não foi), insistindo que estavam certos — uma situação bem desagradável. Enfim, não foi uma experiência tão boa quanto as hospedagens que tive em **NYC** e **Miami**, onde fiquei em hotéis bem melhores. Pelo preço, posso dizer que foi apenas um **custo-benefício aceitável**, nada além disso. Review in English ⭐ **Overall rating: 2/5 – Average to poor experience** I checked in on **September 26th** and checked out on **October 3rd**. Overall, the hotel service was **average to poor**. The **worst part**, without a doubt, was the **cleaning service** — honestly, the **worst I’ve ever seen**. I booked two rooms (numbers 423 and 429): one day, one room was cleaned and the other wasn’t, and the next day it was the opposite. We complained at the front desk, but the staff member was totally unprepared and couldn’t solve anything. Towels were changed only once during the entire stay. The **breakfast** was **very weak**, especially for Brazilians — I recommend **not counting on it**, it’s really bad. One day, the **shower had no hot water**, so we had to take cold showers. To make things worse, during **check-out**, the receptionist and another employee started arguing, saying our room had been cleaned (when it clearly hadn’t), insisting they were right — very unpleasant attitude. Overall, it wasn’t as good as my stays in **NYC** and **Miami**, where I stayed at much better hotels. For the price, I’d say it’s just a **basic cost-benefit**, nothing more.

（由 Google 翻译）我们选择这家酒店是因为它离EDC的班车很近，步行即可到达。酒店价格是它最大的优势。现在很难找到每晚低于200美元的酒店。我们住了四晚，入住的是特大床套房，总共花费略高于600美元。酒店位置也很棒，步行即可到达一些不错的餐厅和商店。此外，我们遇到的每一位员工都非常友善。最后，房间里还准备了几瓶水、饼干和一块薄荷巧克力，让人感觉很贴心。 那么，是什么让我给了它五星好评呢？入住前我给酒店发了信息，但一直无人回复。办理入住时，酒店没有感谢我的白金精英会员资格，也没有告诉我会员专属的转盘活动。不过，为我们办理入住的前台员工态度非常好。另外，我在离开前一天询问延迟退房事宜时，一位员工也非常友好地向我道谢。 在我看来，房间和酒店的清洁程度总体来说都还可以。房间有点陈旧，但考虑到价格和酒店就在迪士尼附近，也情有可原。然而，我们房间的地毯简直脏得令人作呕。我们走在上面，袜子和脚都黑了。而且，冲马桶的时候，你得按住冲水杆一会儿。 我们能吃到早餐的两天里，服务员都非常友善。他们提供热食，早上8:30我们很顺利地就吃上了。除了热食，他们还提供种类丰富的水果、麦片、酸奶和燕麦粥。不过，当时人超级多，所以烤面包或华夫饼就没法吃了。我们在早餐区吃的那天（有一天因为餐厅人太多，我们把食物送到房间了），我们开始排队的时候，有些人还在等着烤面包和华夫饼，等着我们离开。另外两天因为周末早餐9:30就结束了，所以我们没能吃到。根据我们的经验，大多数类似的酒店周末早餐供应到10:30甚至更晚。我们从音乐节回来很晚，醒来时早餐已经结束了。 如果我们以后有机会再来这个地区，我们会再次考虑这家酒店，因为它价格实惠，而且员工非常友善。 （原文） So, we stayed here due to it being a short walked to EDC shuttles. The price of the hotel was the hotels biggest perk. Hard to find hotels for less than $200 a night these days. For 4 nights we paid a little over $600 for a king suite. The location is also great. Walking distance to some good restaurants and stores. Also, every employee we came in contact with was really nice. Lastly, in our room we had a couple bottles of water, cookies, and a peppermint patty, which was a nice welcoming touch. So, what made me give it 5 stars? I had messaged the hotel before my stay, and no one answered. Upon check in I was not thanked for platinum elite status or told about the wheel for members. The front desk employee that checked us in was really nice otherwise. Also, when I approached an employee for late check out the day before departure she was super nice and thanked me. The room and hotel were adequate clean wise for the most part in my opinion. The rooms are a bit weathered, but for the price and the fact it’s right near Disney it’s understandable. However, the carpet in our room was absolutely disgusting. Our socks/feet were black when we walked on it. Also, you had to hold the toilet lever down for a bit to flush. So, the 2 days we were able to get breakfast the attendant was so nice. They serve you the warm foods, and we had no issue getting food at 8:30 am. With warm foods they also had a nice variety of fruit, cereal, yogurt, and oatmeal. It was super busy though, so toasting bread or waffles were out of the question. The day we ate in the breakfast area (one day brought food to room due to area being full) people who were in line when we started to get food were in line still waiting for toast and waffles when we left. The 2 days we missed breakfast due to it ending at 9:30 am on the weekend. Most similar hotels in our experience have breakfast until 10:30 or later on weekends. We returned late from the festival and woke up when breakfast ended. If we ever returned to the area we’d consider this hotel again due to the price and staff being so nice.

（由 Google 翻译）房间布置得很漂亮，工作人员非常友好，早餐是典型的酒店热早餐。泳池区非常漂亮干净。位置很棒，停车场附近有很多很棒的餐厅。我唯一的抱怨是一些东西的形状。梳妆台抽屉坏了，浴缸里的排水塞坏了，浴室需要翻新。但没什么大问题。总的来说，住宿体验很棒。 （原文） Room was nicely set up, staff was super friendly, breakfast was typical hot hotel breakfast. Pool area was very nice and clean. Location was great, lots of great places to eat in the parking lot area. My only complaint was the shape of a few things. The dresser drawer was broken, the drain stopper in the tub was broken, bathroom needs some updates. But nothing major. Overall, nice stay.

（由 Google 翻译）总体来说，这是一次非常棒的住宿体验！房间干净宽敞，员工超级友好热情，酒店为我们提供了非常齐全的设施，让我们住得很舒适。早餐也很美味，最让我们印象深刻的是南瓜香料米奇华夫饼！太可爱了！大堂24小时提供饮用水和咖啡，客房服务人员把我们的房间打扫得干净整洁。泳池和健身房也干净舒适。虽然房间里有一盏灯坏了，沐浴露的架子也从墙上掉了下来，但这些问题很快就解决了。此外，酒店周围有很多餐厅和餐饮选择，去主题公园也很方便。 （原文） Overall a great stay!! The room was clean and spacious, the staff super friendly and welcoming, we had so much available for us for a comfortable stay. Breakfast was available and it was delicious. What stood out for us was the pumpkin spice Mickey waffles!!! So cute!!! Water and coffee was available 24hrs at the lobby, Our room was kept tidy and clean by housekeeping staff. Pool and gym are was nice and clean as well. We did have light fixture not working, and body wash fixture fell off the wall but that was quickly resolved. Also, lots of restaurants and dining options around, very convenient to travel to the theme parks as well.

（由 Google 翻译）在费尔菲尔德酒店度过了一个美好的夜晚。酒店位置非常便利，就在棕榈大道旁，靠近迪士尼之泉和奥特莱斯等。房间干净舒适。空调运转良好，只是通风口盖板不见了。浴室干净整洁，用品齐全。酒店在房间里提供免费饮用水和一包奶奶牌饼干，非常贴心！ 第二天早上的免费早餐也很棒，种类丰富，而且都是热的。工作人员很友好，不过前台有个积分转盘，入住时并没有告诉我。强烈推荐这家酒店，价格也非常实惠！ （原文） Great overnight stay at this Fairfield. Location was very convenient, off of Palm Parkway close to Disney springs and the outlets etc. The rooms were clean and cozy. Ac worked well but the vent cover was missing, bathroom was clean and well stocked. They give you free water in the room as well as a grandmas cookie pack. Super nice! Free breakfast in the morning was nice, plenty of options and served hot. Staff was friendly, but they had a bonus points wheel to spin the front desk they never told me about when I checked in. Definitely recommend to stay here. Super affordable as well!

（由 Google 翻译）总体来说，入住体验很棒。房间干净整洁，设施齐全，不过家具略显陈旧。员工热情友好。此外，免费早餐很不错，感觉种类丰富，能满足不同口味的需求。停车方便，地理位置也绝佳；步行即可到达Wawa便利店、Dollar Tree一元店以及其他几家餐厅。这是我今年第三次入住这家酒店，每次都非常满意。 （原文） Overall great stay. Room was clean and well stocked, however, well loved furniture showed wear and tear. Staff was pleasant and friendly. Lastly, complementary breakfast was good; i feel like it catered to slot of different palettes. Parking was good and the location amazing; you have Wawa, dollar tree and several other restaurant within the same shopping center(short walking distance). This is my 3rd time staying there this year and I really enjoyed each time.

（由 Google 翻译）非常棒的住宿体验。首先是接待我们的卡门，她非常友好，很快就帮我们安排好了房间，这样我们就能赶上班车，真是太好了。所有员工都热情高效。早餐期间酒店非常繁忙，他们既努力工作又保持了热情周到的服务。正是因为有了这么优秀的员工，这次住宿体验才如此完美。 （原文） Great stay. It started with Carmen who was very friendly, and got us into our room quickly so we could catch the shuttle which was wonderful. All of the staff were friendly and efficient. It was very busy and they were working hard to keep up while being pleasant during breakfast. Great stay because of the excellent staff.