(由 Google 翻译)我太喜欢这个地方了——这里的食物、氛围,还有各种独特且美味的饮品。我知道服务行业很难做,尤其是在这个顾客权益越来越被滥用的时代——相信我,我也做过服务行业的工作。但我很失望,因为我和同一位咖啡师发生了一系列的事情,这已经是第三次了。前两次事件相隔数周,我遇到的情况非常相似。我没有小题大做,只是给予了他一些宽容和灵活性,只是以为他那天肯定已经过得不太好。第一次事件之后,他居然向我道了歉,还好心地给了我一张咖啡店的小礼品卡,以表歉意。这很好。虽然我不需要,但这确实是一件好事,因为我真的不明白为什么会造成这么大的紧张。
今天,很不幸,我问了一个简单的问题——辣味虎眼茶怎么样?结果气氛又变得紧张起来。我当时很开心,也很热情,只是好奇那是什么!听起来像是款很特别的饮品!我不知道他是不是已经累坏了,因为从我刚进店的时候,他看起来就很紧张,而且他说了好几次马上就来。我一点也不着急,就站在那里。所以,他可能感受到了别人的压力。我还是尽量给别人留点余地,宽容他们。
可惜的是,这次他似乎有点失控了,语气相当咄咄逼人,或者说是辩解(我不知道是哪种),语速飞快地跟我说,他们的辣味茶卖完了,不过有这个这个这个,还有Rishi版本的(我不知道Rishi是什么),但我应该点抹茶拿铁,真的很好喝,就点抹茶拿铁吧。
我试图停顿一下,因为他看起来有点疲惫,于是我礼貌地跟他解释。我说,我不知道Rishi是什么,只是想了解一下辣味虎眼石奶茶里有什么。是不是他们没有香料了?如果是这样,那我其实不想要凉茶版的,不过完全没问题,我很乐意看看其他选择。
他又试图劝我试试普通奶茶(根据他的谈话,我仍然不明白具体情况——他只是劝我选择不同的奶茶)。我说我可以根据选择来做决定——我并不想尝试不同的饮品,尤其是离关门还有30分钟。我只是想了解一下奶茶里有什么。
他又一次推荐了另一款奶茶,然后不幸的是,当我说我不是想听推荐时,他却觉得我咄咄逼人,冲他大喊大叫。太糟糕了。我敢肯定,如果他们查看视频录像,会发现我的音量很正常,而他确实在毫无必要地加剧紧张气氛。但他有权以任何理由拒绝服务,所以我退后一步,等待着。这取决于他,没有人有权利要求服务。我理解咖啡师一整天都要和各种各样的人打交道,而且难相处。
他打电话给我的时候,我说话非常轻柔缓慢,但他让我记住有视频录像。我真心希望咖啡店能看看录像,因为我觉得他没有尊重我,而且我觉得他只是想把我往不同方向推,让我闭嘴点杯饮料。我只是想问一个简单的问题——茶里有什么?如果没了,你还剩下什么饮料,还有什么选择。
不幸的是,这已经是这位咖啡师第三次遇到同样的问题了。我真不想这么说,但他的情绪似乎很不稳定。我进店的时候,他先是问我最近过得怎么样,最近怎么样。然后,他又因为一个问题而发了疯。
(原文)
I love this place, so much - the food, the ambiance, the different drinks that are unique and also really good. I realize it's very hard to be in the service industry, especially in an era of customer entitlement just getting worse and worse - believe me, I have worked on the service side of things, too. But I'm disappointed because I've had a series of incidents with the same barista, now, for the third time. The first two incidents, spread out WEEKS apart, I had very similar encounters. I didn't make a big deal of anything and extended my own grace and flexibility, just assuming he must have had a rough day already. After the first incident, he actually apologized to me, and was nice enough to give me a small gift card to the coffee shop, just as an apology. That was nice. Not something I needed, but it was a nice thing to do, since I really didn't understand why there was so much tension.
Today, unfortunately, again there was a lot of tension when I asked a simple question - what was the spicy tiger eye chai like? I was happy and enthusiastic and just curious what it was! Sounded like a unique drink! I don't know if he was already frazzled, because he definitely seemed very stressed out from when I first walked in, and he said a few times that he'll be with me in just a minute. I was in absolutely no rush. I was just standing there. So maybe he felt under pressure from others. Again, I try to give people the benefit of the doubt and extend grace.
Unfortunately, this time, he seemed to go off the deep end and was telling me, quite aggressively or defensively (I don't know which one), talking at top speed, that they were out of the spices, but they have this this and this, and there's a Rishi version of something (I don't know what Rishi is), but that I should get the matcha tea latte, it's really good, and I should just get that.
I tried to take a pause because he seemed pretty frazzled, and I tried to communicate politely to clarify. I said, I didn't know what Rishi was, but I was just trying to understand what was in the spicy tiger eye chai. Is it that they're out of spices? If that's the case, then I don't really want a herbal tea version, but it's totally okay, and I'm happy to look at other options.
He tried to push me again to just try the regular chai (I still didn't know what the situation was, based on his conversation - he was just pushing me to take different options). I said that I was okay making a decision based on the options - I wasn't looking to try the different drinks, especially because we were 30 minutes to closing time. But that I was just trying to understand what was in the drink.
He AGAIN pushed a different drink, and then the unfortunate part, when I said I wasn't looking for a recommendation, was he thought I was being aggressive and yelling at HIM. That's too bad. I am fairly sure that if they review the video footage, they would see that my voice volume is quite normal, and that he was escalating the dynamic, really, quite unnecessarily. But it is his right to refuse service for whatever reason, so I took a step back and waited. It's up to him, and no one has a right to service. I respect that a barista must have to deal with all different kinds of people and difficult people throughout the day.
When he called me up, I talked extremely softly and slowly, but he said to keep in mind that there's video footage. I truly welcome the coffee shop to take a look at the video footage, because I don't think he was treating me with respect, and I felt that he was trying to just push me in different directions and get me to shut up and order a drink. I just had a simple question - what's in the chai? If you're out of it, what drink are you out of, and what are the remaining options.
Unfortunately, this is the third time in a row with this barista that he's had the same issues. I hate to say it, but he seems very emotionally volatile. He started off asking me how's life going and how have I been, when I came into the shop. He then proceeded to freak out at a question.