(由 Google 翻译)这是我第二次来这里。第一次是在2024年12月,那次真是糟糕透了,我当时真的以为我错过了什么,但那里简直就是个动物园——没人负责,一切都乱糟糟的。我在网上订了餐,想通过Door Dash取餐,结果到了之后,他们告诉我他们不用Door Dash,所以他们可以在我等餐的时候帮我补餐……他们甚至还收了我两倍的费用……我可不想成为凯伦,谢天谢地我还有吃的。
第二次尝试——我在韦科上午11:38给这家咖啡馆打电话,问他们能不能帮我订餐,下午3点取餐。她说:“好的,宝贝,你想点什么?”……(没关系,这里是德克萨斯州,但感觉有点奇怪)我报了订单,我的名字、电话号码和取餐时间。“宝贝,你拿到了!下午3点就好。”……我笑了笑,只是说了声谢谢。我下午3点22分来取餐,有点晚了。我上次走到柜台,发现那里一片混乱……队伍很短,前面只有两个人。我走到收银台,笑着说,我是来取下午3点打电话订的订单的,我叫珍妮特。她茫然地看着我……然后问,你点了什么?我控制住了自己,显然,这家店本身就有点问题……真难过,因为它真的可能成为热门餐厅。收银台的两位女士看起来都非常困惑,要求我和我前面的那家人换位置,因为那位“看起来像经理”的人太累了,没来得及结账,也没法指挥收银。我当时和她一起的人打电话叫我重新点餐。结果,“经理”又重新接了我的订单,还试图告诉我他们系统更新了,有点不顺畅,流程中断了。上次12月也是用这个借口。他们没有我的订单,不得不重新接单,给了我一个号码,让我去三明治柜台,我的沙拉也在那里。我站在那里才意识到饼干没带,于是回去好心地问了一下,她笑着说她忘了……我走回去拿三明治,手里拿着饼干。谷歌地图上的菜单和价格都错了,食物和菜单上描述的完全不一样。意面沙拉里满是意大利酱汁、黑橄榄和青椒,看起来一点也不新鲜。我的火鸡培根牧场三明治里有三块黏糊糊的熟食火鸡肉,对折成四份,还有一块对折,以确保整片面包都裹上。两块薄薄的培根片……谁会做这样的三明治?两片番茄、一片生菜、四片黄瓜、一大堆蛋黄酱和牧场酱,夹在培根切达面包里。没有牛油果酱……
我再也不会来这里了,两次都算不上。我也不会推荐他们,说实话我太不好意思了。看起来很多人因为它的位置和所谓的名声而去那里,但这家店的产品、价格和服务都存在问题,根本无法维持下去。没人知道他们在做什么,坦率地说,他们会担心食品安全和处理问题。请给出您诚实的评论,不要对负面反馈感到难过,他们需要知道,他们需要倾听顾客的声音!
(原文)
This is my second time coming here. First time in Dec/2024, it was mind blowingly horrible, and I honestly thought, I must have missed something inside, but it was a ZOO - no one was in charge and everything was chaos. I ordered online for pick up through door dash and when I arrive, I was told they don't use Door Dash, that and they can make up my order while I wait..... They even double charged me.....I don't want to be a Karen, just be thankful I had food.
Attempt two - I call the cafe @ 11:38am in Waco, and asked if I could place an order to be picked up at 3pm. She said "sure baby, what would you like to order?.... (It's OK, this is Texas, but it was weird) I gave my order, my name, my phone# and time to pick up. "You got it baby!, It'll be ready at 3pm"....I smiled and just said thank you. I am there to pick up a bit late at 3:22pm. I approach the counter that last time, was total chaos....short line, two people in front of me. I get up to the register and smile, saying I am here to pick up an order that I called in for 3pm, my name is Jeannette. I get a blank look...., then she says, what did you order? I am holding it together well, clearly, there is something inherently wrong with this place.....sad, because it could really be a hot spot. Both ladies at the registers look super confused and require me and the family in front of me to swap places because the "Manager looking" person, was too frazzled to check out the family, and could not direct the register person that I was with to JUST RING UP THE ORDER and place it again. Sooooo, the "Manager" takes my order all over again, and tries to tell me that they have a new system and things are a little rough, their flow is off. This was the excuse used last time in December as well. They had no order for me, they had to take it all over again, I was given a number and told to go to the sandwich counter, and my salad would be there too. After standing there I realized I did not have my cookies, so I go back to kindly ask about those and she laughs and says she forgot....I walk back to get my sandwich, cookies in hand. The google map site has the wrong menu and prices, the food is nothing as described on the menu. The pasta salad was sloshing in Italian dressing, black olives, and green bell pepper, not even fresh looking. My Turkey Bacon Ranch sandwich had 3 rounds of slimy deli turkey folded in quarters, and one in half to make sure the whole piece of bread was covered, two skinny pieces of bacon....who makes a sandwich like this? two tomato slices, a piece of lettuce, 4 cucumber rounds, a ton of mayo and ranch on their bacon cheddar bread. NO AVO....
I will never go here again, two strikes you're out with me. Nor will I recommend them, I am honestly too embarrassed to. Looks like a lot of people stop there due to it's location and supposed reputation, but there is no way this place can sustain itself, with the product, price, and service issues. No one knows what they are doing there, and frankly would be concerned about food safety and handling. Please give your honest reviews and don't feel bad about negative feedback, they need to know, and they need to listen to their customers!