"Scammed from Start to Finish – Worst Hotel Experience Ever!"
Problem 1: Transportation to the Accommodation
I called the accommodation to ask if there was a boat that goes directly to Ao Cho. They said, “Yes, there is. You just need to pay 399 baht per person.” So we parked our car at the café, where the staff would take us to the boat.
Reality: They put us on a speedboat, dropped us off at the main pier, and left us to carry our luggage off the boat ourselves. Then they directed us to talk to a songthaew (shared pickup truck) driver and pay an extra 250 baht separately.
When the driver asked us for payment, we called the accommodation again because we were confused. Why did we have to pay more? The staff responded, “The boat only drops off at the main pier. You have to pay for your own ride from there.”
We were shocked — this felt like a scam. The boat ride was actually much more expensive than booking from any other pier.
Problem 2: Wrong Order
My partner and I ordered strawberry and kiwi smoothies, but the staff made blueberry and strawberry instead. It was confusing — especially since we were the only customers on the beach at the time, and they still got the order wrong 😵💫
Problem 3: Drinking Water Not Sealed
When we checked in, the staff showed us the room and pointed out that there were two complimentary water bottles. We noticed that the bottles could be opened easily. Upon closer inspection, we saw a label saying the bottles are reused, so we assumed the hotel follows a sustainable practice.
But the next day, we came back and found new bottles with plastic seals — so we were left wondering, what exactly did we drink yesterday? Was it clean? Contaminated? This was extremely unsettling. Personally, this was the worst part of the entire stay 😡
Hotel’s Solution:
They upgraded us to a more expensive Ocean Suite as an apology. But the room was old, the door didn’t shut properly, and there were lots of bugs coming in.
Problem 4: Missed the Boat We Booked
On the morning of checkout, we booked the 12:30 boat with reception. We asked what time we should check out, and the staff told us “12:10” and said they would have the boat wait for us.
We followed their instructions and left at the recommended time, but when we got to the pier, the boat had already left.
We called to ask why it didn’t wait, and the staff raised their voice at us, saying we were late. They even brought up the fact that they had already upgraded our room, as if to say, “What more do you want?”
I was baffled by the response. This was the worst service management I’ve ever experienced in my life. 😭